Help Beat Cancer Discounted Energy January 2015 Offer

Help Beat Cancer
Discounted Energy January 2015 Offer
Prices effective from 27th February 2012
Together we have the energy to help beat cancer
At ScottishPower we believe
we have a responsibility to
the planet we live on, and
the customers we provide
energy to. We want to
make a world of difference
wherever we can.
We think no one embodies
this belief more than
Cancer Research UK.
More than one in three people will develop
some form of cancer in their lifetime, and
Cancer Research UK is fighting the battle
against all cancers. Every day they are actively
developing newer, kinder treatments. Every
day they are saving lives and adding years.
That’s why we are working with
Cancer Research UK to help them continue to
make a world of difference to so many people’s
lives.
To show our support we’ve developed our new
Help Beat Cancer Discounted Energy product.
ScottishPower will make a £15 donation to
Cancer Research UKs when you join, and a
further £10 donation for every year that you
remain on the product.
We’re also distributing health information and
advice to our customers, and encouraging all
our staff to fundraise on behalf of this
life-saving cause.
Every step forward for Cancer Research UK
relies on every pound given, so this will
be much needed money that will help them
continue their important work.
It’s a relationship we’re committed
to, because together we have the
energy to help beat cancer.
There are lots of
reasons to feel
good about our
Help Beat Cancer
product:
Save
Save 3% against our standard
monthly Direct Debit prices for
gas and electricity until 31st
December 2014.
Support a Good Cause
ScottishPower will make a £15
donation to Cancer Research UKs
when you join, and a further £10
donation for every year that you
remain on the product.
Convenience
You will receive one combined
bill and our Gas & Electricity Offer
discount of £16.80 (incl. VAT)*
each year that you remain on the
product.
Online Option
Save an additional £15.75 per
annum (incl. VAT)** by choosing
to manage your account online.
It’s easy to register by visiting our
website at:
www.scottishpower.co.uk
Key Facts
• Your prices may vary throughout the duration of the Offer, but are guaranteed to remain 3% lower
than our standard monthly Direct Debit prices. If your prices increase we will give you at least 30 days
notice and you will be entitled to cancel the contract.
• Your monthly Direct Debit payment plan will be based on your estimated annual energy use. A
consistent payment amount should be taken directly from your bank every month to try and spread
your estimated annual bill over 12 payments. We will review your payment amount every three
months to ensure you’re on the right track. If we need to change your monthly payment, we’ll let you
know in advance so you can discuss it with us if you need to.
• By taking the Help Beat Cancer Discounted Energy January 2015 Offer, you agree to ScottishPower or
Cancer Research UK contacting you, including by email, for the duration of the offer to thank you for
your continuing support and to update you on issues relating to the work of Cancer Research UK.
• You can end your agreement(s) by switching supplier at any time. The agreement(s) can also be ended
by us by giving you 28 calendar days’ prior notice in writing; or if you move house. If you move house
you need to give us at least 2 working days’ prior notice otherwise you will continue to be liable for the
supply. The agreement(s) will continue until ended in one of these ways.
• This Offer is subject to limited availability and may be withdrawn at any time.
What happens next?
We will write to you to confirm
the next steps (including telling
you when your new Help Beat
Cancer Discounted Energy
January 2015 Offer prices will
take effect). Please note that
if you are a new customer it
should take approximately 3
weeks to complete the transfer
of your gas and electricity
supply from the date that we get
confirmation from your existing
supplier(s) that you can switch.
When this transfer is complete
we will write to you to confirm
your energy supply start date(s).
What will happen at the
end of the Offer:
We will write to you before the
end of your offer to let you know
what will happen next. We will
Find Your Prices
No Standing Charge Options
Pay monthly by Direct Debit
To help find your own prices
for this offer you will need
the following information.
1
Electricity Prices
Supply
Area
Code
Your local ‘Supply Area’
for both Gas & Electricity
This can be found on the first page
of your electricity bill using the
diagram opposite. Simply match
your local area number against
the same number in the table.
S 10
automatically move you to our
standard monthly Direct Debit
prices at that time. We may offer
you an alternative product.
10
1
excluding VAT
Supply Area
Meter Type
Eastern
Single Rate
First
All/Day
225 kWh remaining
used each
kWh
quarter
20.319p
including VAT
Night
kWh
First
225 kWh
used each
quarter
All/Day
remaining
kWh
Night
kWh
10.272p
---
21.335p
10.786p
---
10
Eastern
Two Rate
21.598p
11.354p
5.661p
22.678p
11.922p
5.944p
11
East Midlands
Single Rate
20.612p
10.360p
---
21.643p
10.878p
---
11
East Midlands
Two Rate
20.999p
10.563p
5.521p
22.049p
11.091p
5.797p
1
Standing
Charge Options
Pay monthly by Direct Debit
Gas Prices
Supply Area
Code
excluding VAT
including VAT
Supply Area
First 670 kWh
used each
quarter
All
kWh
10
Eastern
7.377p
3.280p
7.746p
3.444p
11
East Midlands
7.333p
3.235p
7.700p
3.397p
12
First 670 lWh
used each
quarter
All
kWh
London
7.361p
3.269p
7.729p
3.432p
13
Manweb
7.348p
3.267p
7.715p
3.430p
14
Midlands
7.259p
3.217p
7.622p
3.378p
1
Stay healthy and happy
A warm home is just one of the ways we stay healthy and
happy. As part of our relationship with Cancer Research UK
we want to provide you with healthy lifestyle tips that
could help reduce the risk of cancer.
c
Quitting Smoking
Cutting Back on Alcohol
Smoking is the most important
Cutting down on alcohol can also
preventable cause of cancer and is
cut the risk of cancer. There is a
responsible for more than 4 in 5 lung
limited risk if you drink only a small
Enjoying the Sun Safely
cancers in the UK. If that wasn’t bad
amount, such as one small drink
Getting sunburn is a sign your skin’s
enough, it also causes at least 13
(small glass of wine or half a pint of
been damaged – and you could be
other types of cancer. But by giving
premium beer) a day for women
iincreasing the risk of skin cancer.
up smoking you can reduce your
and two small drinks a day for men.
Use a combination of measures,
risk of cancer. Not only could it save
including shade, clothes and
your life, you could save yourself a
Eating Healthily
lot of money too.
The food we eat can help us stay
four star rating. Remember that the
healthy. A balanced diet is one
sun is usually strongest between
Keeping Active
that is high in fibre, vegetables and
11a.m. and 3p.m. Avoid sunbeds:
By being active you can reduce the
fruit, and low in red and processed
they are not a safe alternative to
risk of breast, bowel and womb
meat, salt and saturated fat. Diet
tanning in the sun. In fact, some
cancers. Aim for at least 30 minutes
has been linked to cancers of the
rays from them can be 10-15 times
of moderate activity 5 days a week
stomach, bowel, mouth and gullet
stronger†† than the midday sun.
(that’s anything that makes you
(food pipe).
sunscreen with at least SPF 15 and a
Practising Safe Sex
warm or slightly out of breath). And
it doesn’t have to cost a penny. You
Keeping a Healthy Weight
could go for a jog or a swim, do the
If you’re overweight you could be
infections can increase the risk of
housework or even get stuck into a
increasing your risk of 7 types of
cervical and other cancers. Using
bit of gardening – whatever suits
cancer. By keeping control of your
a condom can help reduce the
you.
weight, with a BMI between 18.5
chance of getting or spreading
and 25, you can help yourself to
these viruses.
Some sexually transmitted
stay healthy.
choices that could help reduce the risk of cancer visit c
For more information on healthy choices that could help reduce the risk of cancer visit cancerresearchuk.org/health
We know that people affected by cancer have lots
–
of questions. Cancer Research UK can help people
–
answers. Whether you want to find out about
Ask a specialist cancer nurse about any aspect of cancer in confidence.
Call freephone 0808 800 4040 Monday to Friday 9am to 5pm
to find reliable, clear and easy to understand
cancer or share your own experiences with
Find out about cancer, its treatment and the latest research. Visit www.cancerhelp.org.uk
–
Share information and experiences with others who have been there too,
visit Cancer Chat our online discussion forum www.cancerchat.org.uk
others, Cancer Research UK can help.
ScottishPower Gas and Electricity Prices
For domestic Help Beat Cancer Discounted Energy January 2015 Offer customers. Prices effective 27th February 2012.
No Standing Charge Options
Pay monthly by Direct Debit
Electricity Prices
excluding VAT
First
All/Day
225 kWh remaining
used each
kWh
quarter
including VAT
Supply
Area
Code
Supply Area
Meter Type
Night
kWh
First
225 kWh
used each
quarter
All/Day
remaining
kWh
Night
kWh
10
Eastern
Single Rate
20.319p
10.272p
10
Eastern
Two Rate
21.598p
11.354p
---
21.335p
10.786p
---
5.661p
22.678p
11.922p
5.944p
11
East Midlands
Single Rate
20.612p
10.360p
11
East Midlands
Two Rate
20.999p
10.563p
---
21.643p
10.878p
---
5.521p
22.049p
11.091p
5.797p
12
London
Single Rate
22.245p
10.531p
12
London
Two Rate
23.801p
10.824p
---
23.357p
11.058p
---
5.644p
24.991p
11.365p
5.926p
13
Manweb
Domestic 'S'
23.583p
11.199p
13
Manweb
Economy 7
25.550p
12.490p
---
24.762p
11.759p
---
5.844p
26.828p
13.115p
6.136p
14
Midlands
Single Rate
21.338p
10.555p
14
Midlands
Two Rate
22.435p
10.893p
---
22.405p
11.083p
---
5.482p
23.557p
11.438p
5.756p
15
Northern
Single Rate
22.263p
10.112p
---
23.376p
10.618p
---
15
Northern
Two Rate
23.709p
11.042p
5.576p
24.894p
11.594p
5.855p
16
Norweb
Single Rate
21.147p
10.840p
---
22.204p
11.382p
---
16
Norweb
Two Rate
22.969p
11.651p
5.302p
24.117p
12.234p
5.567p
17
Scottish Hydro
Single Rate
21.818p
11.759p
---
22.909p
12.347p
---
17
Scottish Hydro
Two Rate
25.125p
14.461p
6.351p
26.381p
15.184p
6.669p
18
ScottishPower
Domestic
18
ScottishPower White Meter No.1¥
20.680p
11.302p
---
21.714p
11.867p
---
22.795p
12.630p
6.025p
23.935p
13.262p
6.326p
19
SEEBOARD
Single Rate
20.206p
10.906p
---
21.216p
11.451p
---
19
SEEBOARD
Two Rate
21.245p
11.072p
5.336p
22.307p
11.626p
5.603p
20
Southern
Single Rate
21.987p
10.572p
---
23.086p
11.101p
---
20
Southern
Two Rate
22.682p
11.073p
5.581p
23.816p
11.627p
5.860p
21
SWALEC
Single Rate
22.793p
11.105p
---
23.933p
11.660p
---
21
SWALEC
Two Rate
23.884p
11.901p
5.445p
25.078p
12.496p
5.717p
22
SWEB
Single Rate
23.483p
11.151p
---
24.657p
11.709p
---
22
SWEB
Two Rate
24.294p
11.780p
6.208p
25.509p
12.369p
6.518p
23
Yorkshire
Single Rate
21.879p
10.243p
---
22.973p
10.755p
---
23
Yorkshire
Two Rate
22.706p
10.877p
5.527p
23.841p
11.421p
5.803p
The Gas & Electricity Offer annual discount* and the Online Energy Service annual discount** may apply.
ScottishPower Gas and Electricity Prices
For domestic Help Beat Cancer Discounted Energy January 2015 Offer customers. Prices effective 27th February 2012.
No Standing Charge Options
Pay monthly by Direct Debit
Gas Prices
Supply Area
Code
excluding VAT
Supply Area
First 670 kWh
used each
quarter
All
remaining
kWh
10
Eastern
7.377p
11
East Midlands
7.333p
12
London
13
including VAT
First 670 lWh
used each
quarter
All
remaining
kWh
3.280p
7.746p
3.444p
3.235p
7.700p
3.397p
7.361p
3.269p
7.729p
3.432p
Manweb
7.348p
3.267p
7.715p
3.430p
14
Midlands
7.259p
3.217p
7.622p
3.378p
15
Northern
7.259p
3.217p
7.622p
3.378p
16
Norweb
7.251p
3.197p
7.614p
3.357p
17
Scottish Hydro
7.259p
3.217p
7.622p
3.378p
18
ScottishPower
7.190p
3.189p
7.550p
3.348p
19
SEEBOARD
7.286p
3.233p
7.650p
3.395p
20
Southern
7.337p
3.257p
7.704p
3.420p
21
SWALEC
7.337p
3.257p
7.704p
3.420p
22
SWEB
7.259p
3.217p
7.622p
3.378p
23
Yorkshire
7.144p
3.146p
7.501p
3.303p
The Gas & Electricity Offer annual discount* and the Online Energy Service annual discount** may apply.
Help Beat Cancer Discounted Energy January
2015 Offer customers (ScottishPower Area):
Descriptions and Recommended Applications
These descriptions cover general principles. Actual prices charged vary from time to time, depending on choice of
payment method, and are listed separately.
Domestic
The Domestic Tariff is intended for customers who make use of electricity for general domestic purposes only.
It is also suitable for most customers who use direct acting electric heating (i.e. non-storage based systems).
For customers who are supplied on the tariff, there is a primary block rate which is applied to the first 900kWh used per
annum.
White Meter No. 1¥ (WM1)
‘Day’ means at all times other than night.
‘Night’ is formally defined as any period of 8.5 hours at ScottishPower’s discretion between 2200 and 0830 GMT, but in
practice should be one of the following:
2300 to 0730 GMT (i.e. 0000 to 0830 BST in summer),
2345 to 0815 Local Time (i.e. same clock time all year), or
0000 to 0830 Local Time
at the choice of ScottishPower
For customers who are supplied on the tariff, there is a primary block rate which is applied to the first 900kWh ‘Day’
units used per annum. All other ‘Day’ kWh are charged at the remaining kWh rate.
Compared to Domestic Tariff, the WM1 Day primary block kWh rate and the remaining Day kWh rate are slightly higher.
The Night kWh rate is, however, significantly lower. WM1 is intended for customers who make substantial use of
electricity at Night. About 35% of the electricity used by continuously operating appliances such as freezers is
automatically taken at night. Early morning use of lighting, heating and cooking is also likely to occur in the Night
period, and other appliances such as washing machines and dishwashers can be deliberately operated at Night to take
advantage of the low price.
Prior to 1991 customers could choose WM1 for operation of storage heaters, which were normally arranged to only use
electricity at Night. Customers who choose WM1 following its re-introduction in 2004 may not use it for storage heating.
WM1 customers who did use storage heaters prior to this may continue to do so.
Help Beat Cancer Discounted Energy January
2015 Offer customers (Manweb Area):
Descriptions and Recommended Applications
Domestic ‘S’
The Domestic ‘S’ Tariff is intended for customers who make use of electricity for general domestic purposes only. It is also
suitable for most customers who use direct acting electric heating (i.e. non-storage based systems). For customers who
are supplied on the tariff, there is a primary block rate which is applied to the first 900kWh used per annum.
Economy 7
‘Day’ means at all other times other than night.
‘Night’ is formally defined as any period of 7 hours at ScottishPower’s discretion between 24.00hrs and 08.00hrs, but in
practice should be one of the following
24.00hrs to 07.00hrs GMT (i.e. 01.00hrs to 08.00hrs BST in summer)
24.30hrs to 07.30hrs GMT (i.e. 01.30hrs to 08.30hrs BST in summer)
Customers with old style mechanical timeswitches may experience variation from the above times depending on clock
accuracy and settings.
For customers who are supplied on the tariff, there is a primary block rate which is applied to the first 900kWh ‘Day’
units used per annum. All other ‘Day’ kWh are charged at the remaining kWh rate.
Economy 7 is designed for customers who can make use of a period of off peak electricity during the night. Typically (but
not exclusively) for customers with storage heating and/or electric water heating. Compared to Domestic Tariff, the
Economy 7 day primary block kWh rate and remaining day kWh rate are slightly higher. The Night kWh rate is, however,
significantly lower.
Economy 7 although principally designed for use with electrical heating can be to any customers benefit if they can
transfer a reasonable percentage of their daily average consumption to the night rate. Typically the break-even figure has
been around 15% however this is dependent on the prevailing prices. About 30% of the electricity used by continuously
operating appliances such as freezers is automatically taken at night. Early morning use of lighting, heating and cooking is
also likely to occur in the Night period and other appliances such as washing machines and dishwashers can be
deliberately operated at Night to take advantage of the lower price rate. Storage water heating would normally be wired to
take most or all energy at Night using either the water heating control incorporated in the metering equipment or some
other time control system.
ScottishPower Gas and Electricity
General Terms and Conditions for domestic customers
The provisions of parts 1, 2 and 4 of these terms and conditions apply to the supply of
mains gas, and the provisions of parts 1, 3 and 4 apply to the supply of electricity, all as
specified below.
Economic Loss
loss of profits, revenues, interest, business, goodwill or
commercial, market or economic opportunity, whether
direct or indirect and whether or not foreseeable;
PART 1- MEANINGS
1. The words listed below have the following meanings in these terms and conditions
and in the Application Form or Verbal Agreement and Letter (as applicable):
Electricity Conditions
parts 1, 3 and 4 of these terms and conditions;
Electricity Supplier
a person authorised to supply electricity under the Act;
Equipment
in the Gas Conditions the meter(s) valves, pressure regulators,
pipes, and the other apparatus used to transport, measure
and control the supply of gas to the Premises and in the
Electricity Conditions the lines carrying, and the equipment
transmitting, electricity in the Premises;
Fuel
if in the Application Form or the Verbal Agreement (as
applicable) you selected a supply of gas means mains gas, if
you selected a supply of electricity means electricity and if you
selected both, means mains gas and electricity;
Gas Conditions
parts 1, 2 and 4 of these terms and conditions;
Gas Supplier
a person authorised to supply mains gas under the Act;
Letter
the written letter from us to you which records and details the
agreement between you and us in the Verbal Agreement;
in the Gas Conditions the gas supply licence granted to us
under the Act and in the Electricity Conditions the electricity
supply licence granted to us under the Act;
Act
in the Gas Conditions the Gas Act 1986 as amended from time
to time and in the Electricity Conditions the Electricity Act 1989
as amended from time to time;
Agreement
the Application Form completed by you as accepted by us and
the Gas Conditions and/or the Electricity Conditions (as
applicable) or the Verbal Agreement (as applicable);
Annual Reassessment
the time(s) during the year at which we check the payments
that you have made against the cost of energy that you have
used to determine the balance on your account and assess
whether your monthly direct debit payments need to be
increased or decreased;
Application Form
the application, incorporating some or all of these terms and
conditions, made by you to us in writing for a supply of Fuel at
the Premises or the Online Application (as applicable);
Authority
the Gas and Electricity Markets Authority;
Connection Point
the point at which the Premises are connected to the system
for the distribution of electricity operated and/or owned by
the Distributor;
Licence
Cancellation Period
the period beginning with the date on which you entered into
the Agreement with us and ending on the date which is 14
days after (but not including) that date;
Deposit
shall have the meaning given to it in Article 5(2) of the Financial
Services and Markets Act 2000 (Regulated Activities) Order 2001;
National Terms of Connection
the agreement on the Distributor’s national terms of
connection, reference to which is printed after the end of
these terms and conditions;
Direct Debit Bonus Scheme
means our scheme by which you may be entitled to receive a
bonus payment applied to your account in the event that:• your account is, after all relevant deductions, at least one
hundred pounds Sterling (£100) in credit, but not more
than five hundred pounds Sterling (£500) in credit, at the
time of your Annual Reassessment; and
• your payment option requires you to pay by monthly
direct debit;
disconnect, disconnection, disconnected
in the Gas Conditions to stop gas passing from the mains gas
pipeline system to the Equipment at the Premises and in the
Electricity Conditions to stop electricity passing from the
system for the distribution of electricity operated and/or
owned by the Distributor to the Equipment at the Premises;
Distributor
the electricity distributor that operates and/or owns the
electricity distribution network connected to the Connection
Point through which electricity is conveyed to the Premises;
Online Application
the application, incorporating some or all of these terms and
conditions, made by you to us over the Internet, our Intranet
and/or digital television for a supply of Fuel at the Premises;
Online Energy
the administrative and information service detailed in the
Agreement as the “Online Energy Service” and/or such other
administrative and information services as may be provided
by us to you over the Internet, our Intranet and/or digital
television in respect of a supply of Fuel at the Premises and
specified by us to you at any time and from time to time;
Premises
in respect of an Application Form the property identified in the
Application Form as the “premises” or in respect of a Verbal
Agreement the property identified in the Letter as the
“premises”;
Regulations
the Electricity Safety, Quality and Continuity Regulations 2002
as amended or replaced from time to time;
Relevant Date
the date on which the Cancellation Period ends;
ScottishPower Gas and Electricity
General Terms and Conditions for domestic customers
VAT and any other tax, levy, charge or duty related to, or on,
the supply of Fuel and/or the provision of the Online Energy
Service. In addition, in the Gas Conditions also includes any
such VAT and others payable to our gas suppliers and
transporters and in the Electricity Conditions also includes any
such VAT and others as we have to pay to those who
distribute or transmit electricity for us;
Taxes
Transporter
the gas transporter that operates and/or owns the mains gas
pipeline system through which gas is conveyed to the
Premises;
Verbal Agreement
the verbal agreement, incorporating some or all of these
terms and conditions, between us and you for a supply of Fuel
at the Premises as recorded and detailed in the Letter (as
applicable) and the Gas Conditions and/or the Electricity
Conditions (as applicable);
we, us, our
ScottishPower Energy Retail Limited having its registered
office at 1 Atlantic Quay, Glasgow G2 8SP;
Working Day
means any day other than Saturday, Sunday, Christmas Day,
Good Friday or a bank holiday within the meaning of the
Banking and Financial Dealings Act 1971.
you, your, me,
in respect of an Application Form the person customer
identified in the Application Form as the “customer” or in
respect of a Verbal Agreement the person identified in the
Letter as the “customer”.
PART 2 – GAS SUPPLY CONDITIONS
2.
BEFORE WE ARE ABLE TO SUPPLY YOU
2.1 Our obligation to supply you with gas shall only come into force once you have
given to us such information and taken such action required of you in order to
enable us to obtain, and we have obtained, all authorisations or registrations
required under the Act to enable us to provide a supply of gas to you at the
Premises. While we expect those conditions will be fulfilled, if they have not been
fulfilled within 3 months of the date of the Application Form or Verbal Agreement
(as applicable), we may end the Agreement in relation to the supply of gas
without any liability by giving notice to you in writing or in respect of an
Agreement including the provision of the Online Energy Service by e-mail.
2.2
We shall complete the transfer, using the relevant supply industry processes, of
the mains gas supply to the Premises from your existing Gas Supplier to us
within 21 days following the end of the Cancellation Period, but that is subject
to the following qualifications:
(i) you request us to carry out the transfer within a longer period;
(ii) the existing Gas Supplier has prevented the transfer in a way in which it is
permitted to do under its gas supply licence;
(iii) we do not have all of the information we need to complete the transfer and:
(a) we have taken all reasonable steps to obtain the missing information
from you and/or your existing Gas Supplier and you and/or your existing
Gas Supplier has not provided that information, or the information
provided is incorrect; and
(b) that information is not readily available to us from another source; or
(iv) we are prevented from completing the transfer due to any other
circumstances caused by you.
In any event we shall complete the transfer within 21 days of the date on
which the applicable qualification(s) of this Condition 2.2 no longer apply to
the transfer.
2.3
Throughout the period of the Agreement you will be the owner or occupier of
the Premises, which will be connected to the mains gas pipeline system.
3.
3.1
EQUIPMENT
The quantity of gas supplied in energy terms shall be calculated in the manner
described in the Licence, details of which are available from us.
3.2
You will allow the Transporter or any other person authorised by the Transporter
or us at its expense to install, operate, maintain, repair or replace any Equipment
on the Transporter’s side of, but including, the meter(s), all of which shall remain
the property of the Transporter or such authorised person.
3.3
You will pay the costs of any provision and/or installation of any mains, pipes or
other plant or equipment which require to be installed, replaced, enlarged,
extended or renewed in order to allow you to receive the supply of mains gas
you require at the Premises.
3.4
If you wish to acquire your own meter(s) by purchase, hire or loan (otherwise
than from us or the Transporter) and/or make your own meter reading
arrangements, that meter or those meters and/or the meter reading
arrangements must be acceptable to us.
3.5
If you exercise your rights under Condition 3.4, you will arrange that you are
entitled, or have the consent of any relevant third party to allow you, to use any
meter(s) or other similar equipment installed at the Premises which will be used
for measuring the amount of gas consumed at the Premises or otherwise in
connection with the supply of gas to the Premises. Where you arrange for your
meter(s) to be read or operated by any other person, you will indemnify us
against any loss or damage suffered by us in consequence of an act or omission
of that person.
3.6
For the carrying out of any of the additional work which you may ask us, or we
may have, to carry out and/or in connection with any attempt to disconnect or
re-connect your supply, we may charge you, and you will pay, reasonable
charges.
4.
4.1
SAFETY AND EMERGENCIES
You will not use gas in a way which is likely to create any risk to the health or
safety of any person or risk of damage to property or affect the supply of gas to
other consumers.
4.2
If you suspect an escape of gas, or damage to any Equipment which might result
in the escape of gas, you must notify the Transporter immediately. The
telephone number is 0800 111 999. We will notify you if the telephone number
changes.
4.3
If we are given a direction under any act of parliament or regulation prohibiting
or restricting the supply of gas to specified persons, then for so long as the
direction is in force and so far as is necessary or expedient for the purposes of
or in connection with the direction:
- we shall be entitled to discontinue or restrict the supply of gas to you, and
- you will refrain from using, or will restrict your use of, gas as required by our
instructions.
4.4
We will not have to supply the Premises with more gas than can be supplied by
the Transporter and in accordance with the Act to the Premises.
ScottishPower Gas and Electricity
General Terms and Conditions for domestic customers
5.
5.1
ENDING THE AGREEMENT
References in Condition 5 to the ending of the Agreement are in relation to the
ending of the supply of gas.
5.2
The Agreement shall end on the date a new Gas Supplier is permitted by the
relevant supply industry processes to supply gas to the Premises.
5.3
You may end the Agreement if you cease to either own or occupy the Premises
and you give us 2 Working Days’, or such lesser period as we may agree, notice
prior to so ceasing, and the Agreement will end upon the expiry of such notice.
5.4
If you cease to own or occupy the Premises without giving us at least 2 Working
Days’ notice the Agreement will end on whichever of the following occurs
sooner:
- the second Working Day after you do give notice to us that you have ceased
either to own or occupy the Premises and have provided us with a
completed lease or such other relevant documents as we may reasonably
request from you, or
- a new owner or occupier enters into a contract for the supply of gas to the
Premises.
5.5
We may end the Agreement and/or disconnect your supply of gas at any time on
giving 28 days’ notice of our wish to end the Agreement, or at any time on giving
you notice to that effect: if you fail to pay any amount due to us by the date upon
which such amount was due, or
- if you are using gas for a different purpose than that for which we agreed to
supply it, or
- if you commit a material breach of the Agreement, and in each case the
Agreement will end and/or we may disconnect your supply upon the expiry
of such notice.
5.6
The Agreement may be ended immediately by either you or us by giving written
notice to that effect to the other at any time after the Authority or the Secretary
of State has revoked the Licence.
5.7
If a gas supply continues to be available at the Premises after the end of the
Agreement, without another Gas Supplier obtaining all authorisations or
registrations required under the Act to enable that Gas Supplier to provide a
supply of gas to the Premises, or our commencing a supply of gas to the
Premises under another arrangement, we will be entitled to charge you, and
upon demand you will immediately pay to us, such amount as we may
reasonably determine in respect of such supply until another Gas Supplier has
obtained all authorisations or registrations required under the Act to enable that
Gas Supplier to provide, or we under another arrangement commence, a supply
of gas to the Premises.
5.8
If we increase the price or vary other terms of the Agreement to your significant
disadvantage we will notify you of that increase or variation by giving you at least
30 calendar days’ notice before the date the increase or variation takes effect. If
you do not accept the increase or variation you are entitled to end the Agreement
by giving us notice to end the Agreement, at any time prior to that increase or
variation taking effect. If you give us that notice, the increase or variation will not
take place. However the increase or variation will come into effect if, within 15
Working Days of you giving that notice to us, we do not receive notification
through the relevant supply industry processes that another Gas Supplier will
begin to supply the Premises within a reasonable period of time after that notice
has been given by you.
PART 3 – ELECTRICITY SUPPLY CONDITIONS
6.
BEFORE WE ARE ABLE TO SUPPLY YOU
6.1 Our obligation to supply you with electricity shall only come into force once you
have given to us such information and taken such action required of you in
order to enable us to obtain, and we have obtained, all authorisations or
registrations required under the Act to enable us to provide a supply of
electricity to you at the Premises. While we expect those conditions will be
fulfilled, if they have not been fulfilled within 3 months of the date of the
Application Form or Verbal Agreement (as applicable), we may end the Agreement
in relation to the supply of electricity without any liability by giving notice to you
in writing or in respect of an Agreement including the provision of the Online
Energy Service by e-mail.
6.2
We shall complete the transfer, using the relevant supply industry processes, of
the electricity supply to the Premises from your existing Electricity Supplier to us
within 21 days of the end of the Cancellation Period, but that is subject to the
following qualifications:(i) you request us to carry out the transfer within a longer period;
(ii) the existing Electricity Supplier has prevented the transfer in a way in which
it is permitted to do under its electricity supply licence;
(iii) we do not have all of the information we need to complete the transfer and:
(a) we have taken all reasonable steps to obtain the missing information
from you and/or your existing Electricity Supplier and you and/or your
existing Electricity Supplier has not provided that information, or the
information provided is incorrect; and
(b) that information is not readily available to us from another source;
(iv) we are prevented from completing the transfer due to any other
circumstances caused by you.
In any event we shall complete the transfer within 21 days of the date on which
the applicable exception(s) of this Condition 6.2 no longer apply to the transfer.
6.3
If the electricity meter(s) at the Premises are not of a type suitable for your
payment option, you agree that we shall not be under any obligation to seek
registration as the Electricity Supplier for the Premises and where those
circumstances come to our attention:
- when we are in the process of being registered, we may seek to withdraw
from that registration process; or
- after we have been registered, we may seek our de-registration and the reregistration of your previous supplier of electricity, and we may end the
Agreement in relation to a supply of electricity without any liability by giving
notice to you in writing or in respect of an Agreement including the provision
of the Online Energy Service by e-mail.
6.4
Throughout the period of the Agreement you will be the owner or occupier of
the Premises, which will be connected at the Connection Point.
6.5
We will not be under any obligation to supply any electricity to the Premises at
any time or from time to time in excess of the maximum amounts which you are
entitled to take through the Connection Point.
7.
7.1
EQUIPMENT
The quantity of electricity supplied to the Connection Point shall be measured by
the meter(s).
7.2
You will allow the Distributor or any other person authorised by the Distributor or
us at its expense to install, operate, maintain, repair or replace any of the
Distributor’s apparatus on the Distributor’s side of, but including, the meter(s), all
of which shall remain the property of the Distributor or such authorised person.
ScottishPower Gas and Electricity
General Terms and Conditions for domestic customers
7.3
If you wish to acquire your own meter(s) by purchase, hire or loan (otherwise
than from us or the Distributor) and/or make your own meter reading
arrangements, that meter or those meters and/or the meter reading
arrangements must be acceptable to us.
7.4
If you exercise your rights under Condition 7.3, you will arrange that you are
entitled, or have the consent of any relevant third party to allow you, to use any
meter(s) or other similar equipment installed at the Premises which will be used
for measuring the amount of electricity consumed at the Premises or otherwise
in connection with the supply of electricity to the Premises. Where you arrange
for your meter(s) to be read or operated by any other person, you will indemnify
us against any loss or damage suffered by us in consequence of an act or
omission of that person.
7.5
You will allow any operational metering equipment which the Distributor or any
other person authorised by the Distributor or us installs at the Premises to remain
in place.
7.6
For the carrying out of any of the additional work which you may ask us, or we
may have, to carry out and/or in connection with any attempt to disconnect or
re-connect your supply, we may charge you, and you will pay, reasonable
charges.
8.
SAFETY AND EMERGENCIES
The supply of electricity to the Connection Point may be disconnected or altered
at our sole discretion if we consider it necessary to do so:
- to avoid danger, or because failure to disconnect or to alter that supply
would involve us being in breach of the Act or the Regulations; or
- to avoid failure of or interference with our supply of electricity to any other
person caused by any failure by you to comply with your obligations under
the Regulations; or
- if and to the extent that the Distributor disconnects or reduces the
maximum capacity of the Connection Point; or
- in the event of any breach of the Agreement by you;
and the supply of electricity to the Connection Point may be disconnected or
altered on each occasion for such period as we in our sole discretion may
consider necessary. Where the disconnection of the supply of electricity to the
Connection Point is due to your act or omission, any restoration of that supply
may be conditional upon you paying a reasonable restoration charge.
9.
9.1
ENDING THE AGREEMENT
References in Condition 9 to the ending of the Agreement are in relation to the
ending of the supply of electricity.
9.2
The Agreement shall end on the date a new Electricity Supplier is permitted by
the relevant supply industry processes to supply electricity to the Premises.
9.3
You may end the Agreement if you cease to either own or occupy the Premises
and you give us 2 Working Days’, or such lesser period as we may agree, notice
prior to so ceasing, and the Agreement will end upon the expiry of such notice.
9.4
If you cease to own or occupy the Premises without giving us at least 2 Working
Days’ notice the Agreement will end on whichever of the following occurs
sooner:
- the second Working Day after you do give notice to us that you have ceased
either to own or occupy the Premises and have provided us with a
completed lease or such other relevant documents as we may reasonably
request from you, or
-
a new owner or occupier enters into a contract for the supply of electricity
to the Premises.
9.5
We may end the Agreement and/or disconnect your supply of electricity at any
time on giving 28 days’ notice of our wish to end the Agreement, or at any time
on giving you notice to that effect:
- if you fail to pay any amount due to us by the date upon which such amount
was due, or
- if you are using electricity for a different purpose than that for which we
agreed to supply it, or
- if you commit a material breach of the Agreement, and in each case the
Agreement will end and/or we may disconnect your supply upon the expiry
of such notice.
9.6
The Agreement may be ended immediately by either you or us by giving written
notice to that effect to the other at any time after the Authority or the Secretary
of State has revoked the Licence.
9.7
If an electricity supply continues to be available at the Premises after the end of
the Agreement, without another Electricity Supplier obtaining all authorisations
or registrations required under the Act to enable that Electricity Supplier to
provide a supply of electricity to the Premises, or our commencing a supply of
electricity to the Premises under another arrangement, we will be entitled to
charge you, and upon demand you will immediately pay to us, such amount as
we may reasonably determine in respect of such supply until another Electricity
Supplier has obtained all authorisations or registrations required under the Act to
enable that Electricity Supplier to provide, or we under another arrangement
commence, a supply of electricity to the Premises.
9.8
If we increase the price or vary other terms of the Agreement to your significant
disadvantage we will notify you of that increase or variation by giving you at least
30 calendar days’ notice before the date the increase or variation takes effect. If
you do not accept the increase or variation you are entitled to end the Agreement
by giving us notice to end the Agreement, at any time prior to the increase or
variation taking effect. If you give us that notice, the increase or variation will not
take place. However the increase or variation will come into effect if, within 15
Working Days of you giving that notice to us, we do not receive notification
through the relevant supply industry processes that another Electricity Supplier
will begin to supply the Premises within a reasonable period of time after that
notice has been given by you.
10.
NATIONAL TERMS OF CONNECTION
You agree that by entering into the Agreement, you are also entering into an
agreement with the Distributor on the terms and conditions of the National
Terms of Connection.
PART 4 - OTHER CONDITIONS
11. COMMENCEMENT AND CONTINUATION OF AGREEMENT
11.1 You appoint us as your agent for the purpose of allowing us on your behalf to
terminate other gas and/or electricity contracts (if any) as may be required in
order to allow the Agreement to come into force.
11.2 Subject to Condition 11.3, if you have selected a supply of gas and electricity
then even if our obligation to supply gas or electricity does not come into force
or we end the Agreement in relation to a supply of gas or electricity the
Agreement will continue in full force and effect in relation to the other Fuel.
11.3 If you have selected a supply of gas and electricity and we are not registered, or
we are de-registered, as the Electricity Supplier for the electricity supply to the
Premises in the circumstances described in Condition 6.2, and you no longer
wish us to supply gas to the Premises, at your request:
ScottishPower Gas and Electricity
General Terms and Conditions for domestic customers
-
unless we have done so already, we will not seek registration as the Gas
Supplier for the Premises; or
if we are in the process of being registered as the Gas Supplier for the
Premises, we will seek to withdraw from that registration process; or
after we have been registered as the Gas Supplier for the Premises, we will
seek our de-registration and the re-registration of your previous supplier of
gas,
and we may end the Agreement in relation to a supply of gas without any
liability by giving notice to you in writing or in respect of an Agreement
including the provision of the Online Energy Service by e-mail.
12.
TRANSFER OF CHARGES
12.1 If we have made any payment to your previous supplier(s) of gas or electricity in
respect of charges for the supply of gas or electricity to you at the Premises then
we will be entitled to recover from you the amount of those charges together
with our reasonable costs in recovering this amount. We will either add that sum
to your next invoice(s) or at our option spread it over such number of invoices as
we may decide, except where you have any prepayment meter(s) when we may
adjust the prepayment meter(s) to recover that sum.
12.2 If you end the Agreement in relation to the supply of gas and/or electricity and
leave unpaid charges payable under the Agreement for gas and/or electricity
which we have supplied to you, then (where we are entitled to do so in terms of
the Licence) we may transfer the right to recover those unpaid charges to
another supplier who has, or other suppliers who have, commenced the supply
of gas or electricity to you at the Premises.
13.
ACCESS, PAYMENT AND EQUIPMENT
13.1 You will allow the Transporter, Distributor or any other person authorised by the
Transporter, Distributor or us full, free and safe rights of access to the Premises at
all times if the Transporter, Distributor or we think it is necessary to cut off and/or
disconnect the supply of Fuel to avoid danger to life or property and at all
reasonable times for any other purpose authorised by the Act.
13.2 Subject to Condition 13.3, we will bill you and you will pay us for a supply of Fuel
made by us in accordance with the payment option, and at the price applying to
that payment option, as specified in the Application Form or in the Verbal
Agreement and recorded and detailed in the Letter (as applicable).
13.3 When you fail to make a payment at any time or from time to time under the
terms of the payment option agreed between you and us, we will be entitled to
replace that payment option with an alternative payment option, and you will
pay us in accordance with that alternative payment option, at the price
applicable to that alternative payment option, as specified by us to you at that
time.
13.4 In relation to a supply of gas where the Transporter is not the gas transporter
whose transportation charges our prices are based on, you will also pay the
additional amount (if any) specified as being payable in those circumstances in
the Application Form or in the Verbal Agreement and recorded and detailed in the
Letter (as applicable).
13.5 We may increase any of the prices and/or charges at any time or from time to
time and we may reduce any of the prices and/or charges at any time or from
time to time. If we so increase any of the prices and/or charges, we will notify
you in accordance with Condition(s) 5.8 and/or 9.8 (as applicable).
13.6 In addition to the price and/or any charge, you will pay any Taxes other than any
tax payable by us on our income or profits.
13.7 When your payment option does not require you to pay by direct debit or
prepayment meter(s), you will pay to us the full amount of the charges payable
under the Agreement, within 7 days of the date of a bill, (a) in respect of an
Agreement other than an Agreement including the provision of the Online Energy
Service, by post with a cheque or postal order, or at any place which has facilities
for receiving such payments on our behalf, (b) in respect of an Agreement
including the provision of the Online Energy Service, over the Internet and/or
digital television by debit card or (c) as otherwise agreed between us and you.
13.8 Where we bill you, if information on the quantity of Fuel supplied by us is not
available we may bill you on the basis of estimated readings for your likely
consumption. When that information is available, we will make the appropriate
adjustment, if any, to your next bill. Where you have any prepayment meter(s),
if the amount you pay to us by use of prepayment meter card(s) or key(s) is less
than the charge for the consumption taken through the prepayment meter(s),
you will pay us the difference by our adjusting the prepayment meter(s) or
requiring you to pay a lump sum to us.
13.9 If you pay to us at any time or from time to time an amount which is less or more
than the amount due we may apply that payment as we decide.
13.10 On each occasion that you pay to us in full and final settlement of the amount
due an amount which is less than the amount due, should we accept such
payment that does not mean that we agree to that payment being full and final
settlement of the amount due. You agree that:
- we can retain such payment as part-payment towards the amount due
without the requirement for us to notify you of our rejection of that partpayment as full and final settlement of the amount due; and
- our retention of such payment will not prevent us recovering from you the
amount due which we consider remains to be paid.
13.11 We will be entitled at any time and from time to time to set off any liability that
you have to us against any liability that we have to you.
13.12 We may charge you, and you will pay us, all reasonable costs, charges and
expenses (including, without limiting the generality, all legal costs) incurred by
us in relation to any breach by you of the Agreement, including any such costs,
charges, expenses and legal costs) incurred in recovering any amount which is
not paid by you on the date payment was due.
13.13 If we find that you were previously a customer of ours and that there are still
amounts outstanding to us in respect of your previous account(s) with us, we
may apply those outstanding amounts to any amounts due to us in terms of the
Agreement and we will confirm this in writing to you. This sub-clause 13.13 will
not apply to you if you are a prepayment customer unless you consent to it.
13.14 If any charges are outstanding from the date of the first reminder we can charge
you interest from the date payment was due at the annual rate of 2% above the
base lending rate of The Royal Bank of Scotland plc from time to time (or its
equivalent if a base lending rate is not quoted by The Royal Bank of Scotland plc)
on those charges.
13.15 If the customer comprises more than one person, all agreements and
obligations entered into in the Agreement by the customer are entered into
ScottishPower Gas and Electricity
General Terms and Conditions for domestic customers
jointly and severally by each of the persons comprising the customer. We may
take action against any one or more of the persons comprising the customer
and/or may release in whole or in part the liability of any one or more of those
persons under the Agreement or grant any relaxation without affecting the
liability of the other of those persons.
13.16 You will pay to us such reasonable deposit by way of security as we, consistent
with the Licence, may at any time or from time to time request. If we make such
a request prior to the commencement of the supply of Fuel under the
Agreement, that supply will not start until that deposit has been provided.
13.17 You will be responsible at all times for the Equipment on your side of the
meter(s) and at your expense will procure that it is maintained in good working
order and condition, and is operated in compliance with the Act.
13.18 The reading shown on the register of the meter(s) shall be regarded as prima
facie evidence of the amount of Fuel supplied to the Premises. However, if either
you or we dispute the accuracy of such reading, arrangements shall be made for
such meter to be inspected and tested under the Act. If a meter is found to be
operating within the limits of accuracy required by the Act, the cost of
inspection and testing that meter will be borne by whoever disputed the
accuracy of that meter.
13.19 You must take reasonable care to keep the meter(s) measuring the supply of
Fuel to the Premises free from damage or interference. If you do not you must
pay us for the reasonable costs:
- paid or incurred by us to repair or replace it or them; or
- incurred by us or any person authorised by us in responding to a request for
any attendance due to a failure by you to take reasonable care of the
meter(s).
14. DIRECT DEBIT BONUS SCHEME
14.1 In the event that your payment option is monthly direct debit, at your Annual
Reassessment we shall calculate the bonus, if any, payable to you under the Direct
Debit Bonus Scheme in accordance with the criteria available by contacting us
and as detailed on our website at www.scottishpower.co.uk/ddbonus, as may
be amended by us from time to time. Any bonus payable to you shall be detailed
on your Annual Reassessment statement.
14.2 In the event that we are unable to determine the net amount of credit in your
account due to technical issues or failure by you to provide an accurate up-todate meter reading on request, we shall be entitled to delay paying you any
applicable bonus until such issues are resolved.
14.3 Only one bonus payment under the Direct Debit Bonus Scheme may be payable
to you in a twelve (12) month period.
14.4 In the event that you:
- have left us or we are notified that you intend to leave us prior to the Annual
Reassessment date; or
- are in breach of any of your obligations under these terms and conditions;
or
- you default in your direct debit payments,
you shall not be entitled to any bonus payment under the Direct Debit Bonus
Scheme.
14.5 For the avoidance of doubt, the Direct Debit Bonus Scheme shall only apply to
credit which has accumulated as a direct result of overpayment in accordance
with direct debit instruction, as required by us. Any sums paid directly into your
account by you at your request will be disregarded for the purposes of
calculating any bonus payable.
14.6 In the case of any dispute with regard to the amount of any bonus paid to you
in accordance with the Direct Debit Bonus Scheme, our decision will be final and
binding.
14.7 Any overpayment received by us from you shall not constitute a deposit.
14.8 We reserve the right to withdraw the Direct Debit Bonus Scheme at any time.
Any such withdrawal will be notified to you.
15. GENERAL
15.1 If requested by us at any time you will give to us all the information we
reasonably require to enable us to operate the Agreement.
15.2 You can obtain details of our products and prices by going to our website:
www scottishpower.co.uk, or by writing to us at “ScottishPower Energy Retail,
Customer Care, Cathcart Business Park, Spean Street, Glasgow, G44 4BE”.
15.3 We will provide you, on an annual basis, in writing or by e-mail, with details of the
guaranteed standards which we have to comply with by law. Those details
include information on the compensation arrangements to enable you to make
a claim for the occasions when we fail to meet the guaranteed standards. Those
details of the guaranteed standards are available on our website:
www.scottishpower.co.uk or by writing to us at “ScottishPower Energy Retail,
Customer Care, Cathcart Business Park, Spean Street, Glasgow, G44 4BE”.
15.4 We will provide you, in writing or by e-mail, on each bill or statement of account,
which we send to you, with details of our procedures to enable you to make a
complaint against us. In addition our Complaints Handling Charter is available
on our website: www.scottishpower.co.uk or by writing to us at “ScottishPower
Energy Retail, Customer Care, Cathcart Business Park, Spean Street, Glasgow,
G44 4BE”.
15.5 So long as events or circumstances outside our or your reasonable control
prevent either us or you from complying with any of our or your respective
obligations under the Agreement, other than with respect to payment, we or
you, as the case may be, will be excused for such failure. The performance by
you or by us of obligations under the Licence or the Act or any other relevant
legislation will not constitute breach of any provision of the Agreement.
15.6 Notices under the Agreement (a) shall be in writing and shall be delivered by
hand or post to you at the Premises or us at ScottishPower Energy Retail, PO Box
7111, Cathcart Business Park, Glasgow G44 4BE or such other address notified to
us or you for this purpose or (b) in respect of an Agreement including the
provision of the Online Energy Service where notice can be given by e-mail, may
alternatively be sent to us or you at the e-mail address given for us or you in the
Agreement or such other e-mail address notified to us or you for this purpose.
15.7 We may assign and transfer any or all of our whole rights and obligations under
and in terms of the Agreement (including any monies payable to us) to another
party provided they have obtained all the licences and approvals from the
Authority or other regulatory authorities necessary for them to supply Fuel to
you at the Premises. As a result that party will acquire the rights and assume the
obligations as if it had been the original party to the Agreement with you. We will
be released from all of our obligations under the Agreement so assigned and
transferred, and, from then on, your dealings will be with that party in respect of
ScottishPower Gas and Electricity
General Terms and Conditions for domestic customers
the rights and obligations assigned and transferred. You cannot assign or
transfer any of your rights or obligations under the Agreement without first of all
obtaining our consent in writing or in respect of an Agreement including the
provision of the Online Energy Service by e-mail.
15.8 If we are required by any court, competent authority or the Authority to amend
the Agreement, or need to do so to reflect any change in the Licence or any order
made in terms of the Act, we may do so and will notify you of the changes.
15.9 In respect of a Verbal Agreement (a) the details recorded in the Letter shall be
conclusive as to the terms of the Verbal Agreement, (b) you confirm that the
information given by you in the Verbal Agreement as recorded and detailed in
the Letter is complete and correct and (c) you accept that the supply of gas and
the supply of electricity will each start as soon as is practicable after the date of
the Verbal Agreement.
15.10 It is our intention that all the terms of the contract between us and you are
contained in these terms and conditions and in the brochures and specifications
provided to you which relate to the Agreement.
15.11 The Agreement shall be construed and implemented in accordance with English
law if the Premises are in England and Wales and in accordance with Scots law if
the Premises are in Scotland.
16.
ONLINE ENERGY SERVICE
In respect of an Agreement including the provision of the Online Energy Service:
- to use the Online Energy Service, you must at your own cost and expense
provide a suitable personal computer and modem and any other hardware
and software necessary to enable you to access the Online Energy Service at
any time or from time to time;
- you must provide us with an up to date e-mail address at all times;
- you will be required to enter a username and a password in order to gain
access to the Online Energy Service. You are solely responsible for
maintaining the security of your username and password;
- you must follow the rules for the use of the Online Energy Service detailed
on our web site at any time and from time to time. Should you not do so, we
shall be entitled to charge you the reasonable charge for each instance of
your not following a rule specified on our web site at that time;
- you or we may at any time withdraw from the Agreement in relation to the
Online Energy Service by giving notice to that effect to the other and the
Agreement will continue in full force and effect in relation to an Agreement
not including the provision of the Online Energy Service;
- we can suspend any or all of the Online Energy Service at any time and from
time to time for such period as we in our sole discretion consider necessary
to allow us to inspect, maintain, renew, repair or revise our web site;
- in performing the Online Energy Service our obligation is only to exercise the
reasonable care and skill which would be exercised by a competent provider
of such services in the same circumstances.
17.
CONTINUING OBLIGATIONS
The ending of the Agreement shall not affect any of your, the Distributor’s or our
rights, remedies or obligations which may have accrued before or as a result of
the ending of the Agreement and shall not affect any of your, the Distributor’s or
our rights, remedies or obligations which either expressly or by implication in
the Agreement are stated to continue after the ending of the Agreement.
18.
LIMITATION OF LIABILITY
If we fail to comply with any term of the Agreement, or are negligent, you may be
entitled under the general law to recover compensation from us for any loss or
damage you have suffered. However, we will not be required to compensate you for
loss or damage caused by anything beyond our reasonable control, or for any loss
or damage which is consequential, indirect or financial or arises from or amounts
to Economic Loss or wasted expenses, other than where you are entitled to recover
compensation for such loss or damage under the general law in relation to death,
personal injury or fraudulent misrepresentation. Provided that our total liability in
respect of all claims for such loss or damage, save for that occurring through death,
personal injury or fraudulent misrepresentation, arising in any one calendar year
shall not exceed £1,000,000.
19. USE OF PERSONAL INFORMATION
19.1 Information you provide to us or our agents or contractors or we otherwise hold
(whether or not under the Agreement) may be used by us and/or given to and
used by other companies in our group of companies, our agents and/or our
contractors:
- to identify you when you make enquiries or to contact you though mail,
telephone, e-mail, SMS text or other electronic means;
- to help administer any accounts, services and products provided by our
group of companies now or in the future;
- for market research and analysis or for demonstrating and testing computer
systems;
- to help us, other companies in our group of companies, our agents and/or
our contractors to detect debt, fraud or loss;
- use information to identify offers tailored to your needs including but not
limited to, tailored energy efficiency advice;
- to inform you about services and products which may be of interest to you
(if you have consented to us doing so), including by visit, email, phone SMS
text or other forms of electronic communications; and
- for all purposes reasonably ancillary to any of those purposes.
We may also transfer your data to countries outwith the EEA (European
Economic Area) for the purposes of managing your account, for the provision
of our services and products to you and for marketing purposes.
19.2 For the purposes of managing your account and tailoring our services to your
needs, we may use an automated scoring system which uses information about
you from credit reference agencies.
19.3 We may monitor and/or record communications with you (including telephone
conversations and e-mails) to confirm your identity, ensure security, help
maintain service quality and for training purposes.
19.4 When you apply to us to open an account, we may check the following records
relating to you and others (see 19.5 below):
(a) our own;
(b) records held by Credit Reference Agencies (‘CRAs’) and when CRAs receive
a search from us, they will place a search footprint on your credit file and
that may be seen by other lenders/organisations. CRAs supply to us both
public (including the electoral register) and shared credit and fraud
prevention information; and
(c) records held by Fraud Prevention Agencies (‘FPAs’).
Such checks may be used for assessing applications, verifying identity and for
preventing crime and money laundering. We may also make periodic searches
at CRAs and FPAs to manage your account/s with us.
ScottishPower Gas and Electricity
General Terms and Conditions for domestic customers
19.5 If you tell us that you have a spouse or financial associate, we will link you
together so you must be sure that you have their agreement to disclose
information about them. CRAs also link you together and these links will remain
on your and their files until such time as you or your spouse or financial associate
successfully file for disassociation with the CRAs.
19.6 Information on applications may be sent to CRAs and recorded by them. Where
you receive products and/or services from us, we may give details of your
account/s and how you manage it/them to CRAs and if you do not pay for the
products/services in full and on time, CRAs may record the outstanding debt.
This information can be supplied to other organisations by CRAs and FPAs to
perform similar checks and to trace your whereabouts and recover debts that
you owe. Records remain on file for 6 years after they are closed, whether
settled by you or defaulted.
19.7 If you give us false or inaccurate information and we suspect or identify fraud,
we will record this and may also pass this information to FPAs and other
organisations involved in crime and fraud prevention to prevent fraud and/or
money laundering. If we suspect or detect theft of mains gas and/or electricity
from the Premises, we will record the details and we may share them with the
police and/or other law enforcement bodies. In such circumstances, we may
record details of any relevant criminal offences that you have or may have
committed.
19.8 If you have received products and/or services from us and do not make
payments that you owe us, we will trace your whereabouts and recover debts.
Such tracing may include sharing information about you with other mains gas
and/or electricity suppliers.
19.9 We may transfer any debt that you owe us, to another organisation, by providing
them with relevant details, and that organisation will become the owner of that
debt.
19.10 Where we are advised that you owe any debt to your previous supplier(s) of gas
and/or electricity (as applicable), you permit us to contact your previous
supplier(s) for details of the debt you owe. Where we are advised that another
Gas Supplier and/or Electricity Supplier has received a request to supply gas
and/or electricity (as applicable) to the Premises, we may provide details of any
debt you owe us to that Gas Supplier and/or Electricity Supplier. We may ask your
previous Gas Supplier and/or Electricity Supplier(s) for information about you to
help us take over your gas and/or electricity supply. We may also provide your
new Gas Supplier and/or Electricity Supplier with information about you to help
them take over your gas and/or electricity supplies. We may provide information
about you to another gas and/or electricity supplier to help settle disputes
about the supply of gas and/or electricity to your Premises.
19.11 Your data may also be used for other purposes for which you give your specific
permission or, in very limited circumstances, when required by law, or by a
regulatory body. We will seek to provide anonymised or aggregated data but
there may be circumstances where it is necessary to provide personal
information and in those circumstances we shall do so.
19.12 Information about you may have to be shared with government bodies where
required for the purpose of government initiatives. Such sharing of personal
information will only be done where it is necessary and wherever possible, we
will make sure appropriate safeguards are in place.
19.13 If we reasonably believe that you (or any member of your household) has
particular needs which are relevant to the supply of gas and/or electricity to
your Premises, we may record relevant information about you and/or such
member. We will use this information to make sure that your circumstances are
recognised in our dealings with you. We may disclose such information for
relevant purposes to:
(a) social service departments, charities, health-care and other support
organisations if we believe it is in your vital interests to do so;
(b) another Gas Supplier and/or Electricity Supplier if we believe you are
considering changing Gas Supplier and/or Electricity Supplier; and
(c) the applicable Transporter, Distributor, or metering agents.
19.14 You are entitled to a copy of the data held about you on our systems on payment
of a fee. You can also be given more detail of how your data is used by us, CRAs
and FPAs by writing to: Data Protection Representative, ScottishPower Energy
Retail, Section 5, Cathcart Business Park, Spean Street, Glasgow G44 4BE. You can
contact the CRAs currently operating in the UK. The information they hold may
not be the same so it may be worth contacting them all. They will charge you a
small fee.
- Call Credit, Consumer Services Team, PO Box 491,
Leeds LS3 1WZ or call 0870 0601414.
- Equifax, Credit File Advice Centre, PO Box 3001,
Bradford BD1 5US or call 0870 0100583.
- Experian, Consumer Help Service, PO Box 8000,
Nottingham NG80 7WF or call 0870 2416212.
NOTE: Clauses 19.4 - 19.6 apply only to those customers who applied for products
and/or services from us since 1 October 2001.
ScottishPower Gas and Electricity
General Terms and Conditions for domestic customers
This comprises the ScottishPower Gas and Electricity General Terms and
Conditions for Domestic Customers.
NATIONAL TERMS OF CONNECTION
Your supplier is acting on behalf of your network operator to make an agreement with
you. The agreement is that you and your network operator both accept the National
Terms of Connection (NTC) and agree to keep to its conditions. This will happen from
the time that you enter into this contract and it affects your legal rights. The NTC is a
legal agreement. It sets out rights and duties in relation to the connection at which your
network operator delivers electricity to, or accepts electricity from, your home or
business. If you want a copy of the NTC or have any questions about it, please write to:
Energy Networks Association,
6th Floor, Dean Bradley House,
52 Horseferry Road,
London, SW1P 2AF
Phone 0207 706 5137,
or see the website at www.connectionterms.co.uk
FOR INFORMATION: SUPPLY CHARACTERISTICS
The electricity delivered to the Premises through the electricity distribution network
system will normally be at one of the voltages stated below and will have the
frequency, number of phases, and margins of variation associated with it:
Connection voltage and permitted variations: at 400/230, 460/230, and 230
volts – plus 10% or minus 6%;
Number of phases of supply: at 400/230 volts – three; at 460/230 volts and
230 volts – one.
Frequency of supply and permitted variations: at all voltage levels – 50 hertz,
plus or minus 1%.
ScottishPower Energy Retail Limited
Registered Office 1 Atlantic Quay, Glasgow G2 8SP
Registered in Scotland No. 190287
Help Beat Cancer Discounted Energy January 2015 Offer
Terms and Conditions
1. Supplies of both mains gas and electricity (the ‘Gas & Electricity
Offer Product’) from ScottishPower under the Help Beat Cancer
Discounted Energy January 2015 Offer (the “Offer Product”)
must be applied for from 2nd February 2012, with energy supply
under the Offer Product not available until 27th February 2012,
until the date when the Offer Product is withdrawn by us. All
applicants must be aged 18 years or over and must contract to
pay, and continue to pay, for the energy supply under the Offer
Product by monthly Direct Debit.
2. ScottishPower guarantees that the Offer Product prices will
remain 3% below our standard monthly Direct Debit electricity
prices and 3% below our standard monthly Direct Debit gas
prices until 31st December 2014. Prices may vary from the kWh
rates quoted in this leaflet, but the differential against standard
monthly Direct Debit kWh rates will remain at 3%.
3. As soon as reasonably practicable after the date when
ScottishPower commences your gas and electricity supply under
the Offer Product (“Supply Date”), ScottishPower will donate £15
to Cancer Research UK Trading Limited, which gives its taxable
profits to Cancer Research UK. Further, on 31st December each
year that you remain continuously on the Offer Product until
31st December 2014 (inclusive), ScottishPower will donate £10
to Cancer Research UK.
4. On providing you with written notice when the Offer Product
comes to an end, ScottishPower reserves the right to transfer
your supplies to (i) the closest equivalent offer we have available
when that notice is issued, or (ii) to our standard combined
mains gas and electricity offer.
5. The prices given in this leaflet are those you pay as an Offer
Product contract customer and replace any mains gas and
electricity prices which you may currently pay.
6. The obligations on ScottishPower under the Offer Product and
these terms and conditions will not come into effect until we
have been registered as the supplier of mains gas and electricity
to the property.
7. If a customer leaves the property to which the Offer Product
applied, that customer will not be able to transfer the Offer
Product to another property. However, such customer will be
entitled to apply for the version (if any) of the Offer Product on
offer from ScottishPower for that other property.
8. ScottishPower will meet the Help Beat Cancer Discounted Energy
January 2015 Offer price guarantee in Condition 2 above unless
it is prevented from doing so by the actions or requirements of
any governmental, statutory or licensing authority.
9. Your payment method under this offer is by monthly Direct
Debit. If at any time, or from time to time, any payment due is
not made via monthly Direct Debit, you agree that we shall be
entitled to transfer your account on to a standard nondiscounted product.
10. These terms and conditions are in addition to the ScottishPower
Gas and Electricity General Terms and Conditions for Domestic
Customers.
11. The Offer Product is only available for customers with either a
single or two rate meter (excludes heating tariffs).
12. By taking the Help Beat Cancer Discounted Energy January 2015
Offer, you agree to ScottishPower or Cancer Research UK
contacting you, including by email, for the duration of the offer
to thank you for your continuing support and to update you on
issues relating to the work of Cancer Research UK.
Gas and Electricity will be supplied to you under the ScottishPower
Energy Retail mains gas and electricity supply licences.
General Notes
All prices shown apply to (i) domestic electricity customers and (ii)
domestic mains gas customers.
*The Gas & Electricity Offer annual discount for dual fuel customers
who pay monthly by Direct Debit is £5 (excl. VAT), £5.25 (incl.VAT)
for gas and £11 (excl. VAT), £11.55 (incl. VAT) for electricity. These
discounts are shown on your bill as daily amounts of 1.369p (excl.
VAT), 1.437p (incl. VAT) for gas and 3.013p (excl. VAT), 3.164p (incl.
VAT) for electricity. All other customers who qualify for the Gas &
Electricity Offer discount will receive annual discounts of £5 (excl.
VAT), £5.25 (incl.VAT) for gas and £5 (excl. VAT), £5.25 (incl. VAT) for
electricity. These discounts are shown on your bill as daily amounts
of 1.369p (excl. VAT), 1.437p (incl. VAT) for gas and 1.369p (excl.
VAT), 1.437p (incl. VAT) for electricity.
**The Online Energy Service annual discount is only available to
customers with up to three meters & three registers (ScottishPower
and Manweb supply areas), or with either a single or two rate meter
(all other supply areas). Annual discounts are £5.00 (excl. VAT), £5.25
(incl. VAT) for gas and £10.00 (excl. VAT), £10.50 (incl. VAT) for
electricity. The annual discount is shown on your bill as a daily
amount of 1.369p (excl. VAT), 1.437p (incl. VAT) for gas and 2.740p
(excl.VAT), 2.877p (incl. VAT) for electricity.
VAT inclusive prices are shown for illustrative purposes only. Your
bill will show prices excluding VAT, then VAT is added to the total
charges to calculate the total amount payable. These prices will be
amended, if there is a change in the VAT rate at any time or times
before 31st December 2014, by an amount equivalent to the
applicable change in the VAT rate.
Help Beat Cancer Discounted Energy January 2015 Offer Notes
† Based on the kWh rate comparison between ScottishPower’s
standard monthly Direct Debit prices and ScottishPower’s Help Beat
Cancer Discounted Energy January 2015 Offer prices for customers
who take gas and electricity.
†† Source: Gerber, B., et al., Ultraviolet emission spectra of sunbeds.
Photochem Photobiol, 2002. 76: pp. 664-8
s
Cancer Research UK Trading Limited which gives its taxable profits
to Cancer Research UK.
This Offer is only available to customers who take both gas and
electricity and choose to pay by monthly Direct Debit. A gas or
electricity only product is not available. This Offer is subject to
limited availability and may be withdrawn at any time.
Prices effective from 27th February 2012.
www.scottishpower.co.uk
ScottishPower Energy Retail Ltd Registered Office: 1 Atlantic Quay, Glasgow G2 8SP
Registered in Scotland No. 190287. VAT No. GB 659 3720 08.
Cancer Research UK is a registered charity in England and Wales (1089464) and in
Scotland (SC041666).
SCP3345 Jan. 12