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Hytera Mobilfunk GmbH
Quality Management Manual
Hytera Mobilfunk is endeavoring to achieve maximum quality throughout the company and for our products. We maintain and optimize our
Quality Management System through defining clear goals and responsibilities, thereby systematically managing our processes and their reciprocal effects. This document is intended for our customers, partners,
suppliers and our employees.
The Quality Management System is ISO 9001:2008-certified and is
binding for all Hytera Mobilfunk GmbH areas, locations and employees.
All the documents in our Process Portal in the intranet are also valid.
www.hytera-mobilfunk.com
World's second largest market share of
terminals *
No.
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Largest market share in China among
Chinese manufacturers**
No.
Hytera Communications Ltd. , headquarters in Shenzhen
(China)
Hytera Mobilfunk GmbH in Bad Münder (Germany)
Hytera Communications
Radio systems and terminals for professionals
Hytera is a leading manufacturer and supplier of professional wireless
communication systems, and aims to offer its customers across the globe
optimal and customized solutions. Hytera's customers are professional
users in government, public safety, transport and public utilities as well as
company and business customers.
Hytera America Inc., Miami (USA)
Globally active
Hytera can call upon a global distribution network with three subsidiaries in
the USA, UK, and Germany and has more than 20 offices and 600 distribution partners worldwide. According to an independent survey, Hytera is
already ranked second* in the global market for registered terminals. Since
being established in 1993 in Shenzhen, China Hytera has progressed to
become a leading company in professional mobile radio (PMR) with customers in more than 80 countries.
Groundbreaking development
With the research into and development of TETRA systems at Hytera
Mobilfunk GmbH, new products are developed in a total of three development centers. The company is not just an active member of the European
Telecommunications Standards Institute (ETSI), the DMR Association, and the
TETRA and Critical Communications Association (TCCA), it is also a significant initiator and founder of the "Police Digital Trunking“ standard (PDT) in
China.
* Source: H&Q Consulting Industry Report 2010
** Source: IMS Report 2011
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Hytera Mobilfunk GmbH
Professional mobile radio "Made in Germany"
Hytera Mobilfunk GmbH is a German supplier of solutions and products in
the field of Professional Mobile Radio (PMR). As a well-known specialist in
mobile radio technology, we have been a pioneer in professional digital
mobile radio systems for 30 years, and we are one of the world's leading
manufacturers of TETRA infrastructure components. Our core competence
lies in the development, planning and implementation of digital trunked
radio systems. Each of our mobile radio systems is a customized solution
with optimal performance. As a subsidiary of Hytera Communications Ltd,
we are also a competent and reliable supplier of high-quality Hytera terminals. Besides digital terminals for TETRA and DMR mobile radio, we also
carry analog terminals from the Hytera portfolio.
At home with any technology
We do not offer any "off the shelf" radio systems, but rather everything you
need to reliably transmit voice and data. Each of our mobile radio systems is
precisely geared towards the respective conditions of use and your particular requirements. Our experience in TETRA and DMR technologies coupled
with our roots in MPT1327 demonstrate our flexibility in handling such
technologies. We have always developed state-of-the-art systems because
we consider ourselves committed to your goal and not a specific type of
technology.
Proven and tested all around the world
Customers in more than 40 countries already benefit from the high
network availability, communication reliability and application capability of
ACCESSNET®-T. Our customers include public safety organizations (BOS) as
well as utility companies, the oil and gas industry, transport services, airport
operators, industry companies, and military users.
"As a German company, quality takes top priority at
Hytera Mobilfunk."
Matthias Klausing, CEO
Matthias Klausing, CEO of Hytera Mobilfunk GmbH.
Under his management a workforce of almost 160
employees is hard at work on the future of professional mobile radio.
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Organization
To provide our customers with high-grade services and products, our company
has a streamlined organization based, among other things, on flat hierarchies. This
enables us to ensure that we can deliver on time and provide reliable customer
support while implementing our high quality standards.
Besides the company management, the company's organization is made up of
the following key areas: Sales & Marketing, Product Management, Project Realization & Customer Service, and Research & Development. These are supported by
the commercial area, which is made up of the following sub-areas: Finance, Supply
Chain Management, Export Control, HR, and IT.
To ensure that we reach our high quality objectives, Quality Management is
answerable only to the management and is incorporated into every field of activity. Our commitment also includes our support throughout the development of the
production process at our headquarters in Shenzhen (China).
Product
Management
Project
Realization &
Customer
Service
Commercial Area & Export
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Research &
Development
Quality Management
Sales &
Marketing
Business Development
Company Management
Vision
Mission
Statements
Our intention is to be the
world's finest provider of
professional radio equipment
and radio services.
• Understanding the
customer and the customer's wishes.
• Focused on customers
• Developing and integrating
sophisticated solutions.
• Team oriented
• Highly innovative
• Flexible
• Acting strategically and in a
process-optimized manner.
• Individual
• Always keeping abreast of
state-of-the-art technology.
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Customers and markets
Industry
Oil and gas industry
Transport
From classical professional mobile
radio on to monitoring and
control of operational processes:
Our radio systems are ideal for
the many varied tasks in industry.
Service conditions in the oil and
gas industry demand a robust
and versatile radio technology
to operate voice and data applications at production sites and
pipelines.
Our TETRA radio system
ACCESSNET®-T IP demonstrates its
full potential, including in transport solutions. Critical information can be securely transmitted
using ACCESSNET®-T IP.
Airports
Public security
Energy supply
Our radio systems provide the
solution for wireless networking
of security services, apron activities and service installations at
airports.
Police, fire brigade, rescue
services and disaster control
require radio systems with high
availability and special features
such as are provided by our
TETRA radio system.
Our systems are ideally suited for
communication in energy industry companies. Sensor data and
voice data can be transmitted
simultaneously.
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Product portfolio
TETRA products
Trunked radios systems in line with the ETSI standard TETRA are deployed on a global
basis by professional users such as, e.g. industrial companies, public transport, utility
companies or authorities.
TETRA mobile radio system ACCESSNET®-T IP
TETRA handheld radios
TETRA mobile radio
The comprehensive and efficient solution
for all applications in the area of professional mobile radio.
Compact design, degree of protection
IP67, and the finest TETRA communication whatever the situation.
Outstanding reliability, robustness and
easy operation in all service situations.
DMR products
Radio solutions in accordance with the ETSI-Standard DMR bridge the gap between
analog and digital radio. DMR products from Hytera can be used in a variety of ways:
from the classical analog mode up to modern, digital trunked radio solutions.
DMR trunked radio systems
DMR handheld radios
DMR mobile radios and DMR repeaters
Modular radio solutions that can be
perfectly adapted to suit customer
requirements.
Robust and reliable radios that can
demonstrate their performance capability
in tough environments too.
Many different areas of use thanks to versatile and robust product design.
Analog radio products
Powerful and easy-to-use analog radios.
License-free analog radios (PMR446)
Analog handheld radios
Analog mobile radios
High-quality radio transceivers that can be
used without the need for licenses.
Robust and reliable analog handheld
radios.
Reliable communication, perfectly
suited for working with mobile teams.
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Quality Policy
Lasting Customer Satisfaction
Our highest priority is to ensure that our customers are permanently satisfied. We know that today's satisfied customers will buy our products tomorrow and that dissatisfied customers will pass on their annoyance to other
people, but seldom provide any feedback. This is why we are grateful for
any feedback at all from our customers, be it positive or negative and we
use it to draw up suggestions for improvement.
Effective and Efficient
Our success is dependent on both our effectiveness, i.e. the correct products and services, as well as our efficiency, i.e. lean, transparent processes.
We integrate our quality measures into our operatives business. We are only
too aware that high quality and low costs go hand-in-hand and that they
are not mutually exclusive.
Responsibility
Our employees know just how vital our stringent quality requirements are
in terms of their daily work. Each individual is responsible and qualified for
his/her own work. To ensure that our workforce is equipped for the future
we ensure that they undergo regular professional training. We need and we
support qualified and informed employees.
Prevent Faults Before They Occur
Faults always result in financial loss.The costs involved in troubleshooting
increase with every phase of product creation by a factor of 10. This is why
we strive to detect faults at an early stage and ultimately to avoid them. We
identify the faults and determine the reasons for them, thereby ensuring
that we can effectively rectify faults.
Curiosity and Openness
We are open to new ideas and are ready to learn with the aim of advancing
the company and of being able to develop and provide innovative products
in the future.
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Environmental policy
We attach great importance to responsible thoughts and
actions. Our highest priority is to use primary materials and
energy carefully when creating our products and developing our processes.
The durability of our products and an appropriate product
recycling process qualify our products and help us to meet
the prescribed air and water quality guidelines.
Thanks to targeted safety training sessions, our employees
make an active contribution toward minimizing dangers
and thus help to ensure health and safety in the workplace.
Out of conviction we observe the respective laws, regulations, statutory provisions, and restrictions, and promote a
positive atmosphere through our approach.
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Overview of our processes
Each of our processes is clearly and constructively structured by the Process Owner and the Process Manager. The Process Owner
ensures that specification is correct and in accordance with the company's strategy (effectiveness). The Process Manager models the
processes, coordinates the interfaces and ensures their economic feasibility (efficiency). Responsibility for implementation of the
procedures lies with the heads of the departments involved in the process.
The Product Marketing process along with the Product Development process covers the product life cycle. The main activities are product selection, market launch and market communication along with customer training and product phasing-out.
Product Development defines how we develop our products
and how we make them ready for market. Various phases, from
the pre-definition up to verification with type approval ensure
that quality targets are achieved. How to handle modification
requests and production monitoring are also defined here.
System Sales, Customer Projects and Product Sales along with
Customer Service combine to form a customer-customer process chain. System Sales defines the sales of our TETRA and
DMR radio systems; Product Sales describes the so-called
"Channel Business", i.e. terminal business.
Our customer-specific radio systems are designed and configured in the Customer Projects process as per the customer
order, built at the factory and verified by the customer (Factory
Acceptance Test, FAT). Following delivery, they are installed on
site, validated (Site Acceptance Test, SAT) and handed over to
the customer.
Our customer services during the phase in which the systems
and devices are used are described in the Customer Service
process, from the "Trouble Ticket" up to repair work.
Purchasing defines the procurement of an internal purchase
requisition through selection and evaluation of suppliers on to
the management of our own logistics center in Bad Münder.
Our products are manufactured at different production sites.
Our complex mobile radio systems are assembled and configured on our premises.Defined manufacturing conditions for this
are determined by the Production process.
The Delivering process describes how we deliver our products
and systems to our customers across the world and how we
thus satisfy the legal export regulations.
Strategic Planning is something we regard as the basis for
achieving our corporate vision. This process deals with creating
business plans, general corporate planning, the balanced score
card, and defining critical success factors and goals.
Product Marketing
System Sales
Customer Projects
Customer Service
Product Sales
Purchasing
Production
Delivering
Strategic Planning
Controlling
Human Resources
Infrastructure Control
Finances
Processes & Audits
Global
& Newsticker
Overview of processes at Hytera Mobilfunk GmbH.
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Customer
Customer
Product Development
Controlling facilitates, designs, and monitors the processes for
planning, goal setting, and controlling in terms of the company's finances and business performance, including the annual
budget, forecast, and reporting.
The financial situation of our company is mapped out in the
Finances process based on the German Commercial Code. The
main activities described here are accounting along with financial statements, taxes and reporting.
Our employees' expertise is the basis for our success.The
Human Resources process encompasses the complete cycle
from the acquisition of new employees, their continuous personal and specialist professional training, and on to their departure.
Processes & Audits defines how we specify and practice our
Quality Management System. The focus here is on the Process
Portal in the intranet as a communication platform that is agile
and up-to-date, while also promoting the active involvement of
all employees. Apart from this, the process also describes the
planning, implementation and evaluation of internal audits to
check the efficiency of the QM system.
Infrastructure Control encompasses IT with its internal projects geared towards changing the company (Company Projects), the provision of a computer environment with the necessary software, data backup and IT security, test equipment
monitoring, accident prevention (BGV A3), ESD protection along
with facility and fleet management.
QM documentation
We compile various types of documentation for our Quality
Management System. Global Directives and Templates refer to
applicable instructions and forms that must be known to each
and every one of our employees.
Process Descriptions (PD) describe the essential steps of each
process and are binding. They are the docking interface for
Process Associated Documents (PAD), within the meaning of
working instructions and templates (PAD-T). Working instructions may initially be of an advisory nature only (PAD-R) before
becoming binding after testing and improvement (PAD-M);
Any good examples or valuable experience of this are always
welcome (PAD-E). Applicable contract templates are also
managed in our QM documentation system.
QM documentation hierarchy and dependencies.
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Your Hytera partner
More information at:
www.hytera-mobilfunk.com
SGS certificate DE11/81829313
Hytera Mobilfunk GmbH
Address:
Fritz-Hahne-Straße 7, 31848 Bad Münder, Germany
Phone: + 49 (0)5042 / 998-0 Fax: + 49 (0)5042 / 998-105 E-mail: [email protected] | www.hytera-mobilfunk.com
Hytera Mobilfunk GmbH reserves the right to modify the product design and
the specifications. In the case of a printing error, Hytera Mobilfunk GmbH
does not accept any liability. All specifications are subject to change without
notice.
Printed versions are not subject to revision.
Encryption features are optional and have to be configured separately. They
are also subject to German and European export regulations.
are registered trademarks of Hytera Co. Ltd.
ACCESSNET® and all derivatives are protected trademarks of Hytera Mobilfunk GmbH. © 2014 Hytera Mobilfunk GmbH. All rights reserved.
Version 10 – November 2014 – Ref. No.: 90hytera_qm-manual_bro_eng_v10
Contact us if you are interested in purchasing,
sales, or an application partnership:
[email protected]