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EWP SCISSOR LIFT COURSE INFORMATION
Outlined below is important information for all participants of the EWP Scissor Lift
course (SL Class).
If you have any questions, please contact our office on (02) 8252 7565.
INFRONT STAFFING & TRAINING HAVE BEEN LICENSED BY THE ELEVATED
WORKING PLATFORM ASSOCIATION TO DELIVER THIS COURSE (EWPA –
MEMBER # 1519)
RTO ID # 91376
WHERE:
We recommend that you use public transport to attend our sites. All sites are within minutes from
train stations and bus stops and parking can be limited / costly if driving.
Granville Bookings: 1 Cowper Street, Granville.
From the Bridge Street exit of Granville train station, follow Bridge Street to the right which becomes Rowell Street. Follow
Rowell Street towards Parramatta Road for approximately 200m then turn right at the roundabout onto Cowper Street,
Infront is located at the end of Cowper Street on the left hand side (approximately 400m from the station).
Granville
Train Station
(exit onto
Bridge Street)
1 Cowper St,
Granville
Granville
START TIME:
8.30am (please arrive by 8.15am for course registration and to avoid delays).
FINISH TIME:
Finish time depends on numbers, however please be prepared to be on site until around 3.30pm daily.
Authorised by – RTO Manager
Issue Date – December 2014
Doc Name – 04 EWP Scissor Lift Course Information Office Doc v2
Page 1 of 6
WHAT TO BRING:
•
From the 1st of January 2015, the Australian Government requires anyone who takes educational training to provide a
Unique Student Identifier (USI) number to the training organisation they are enrolled with. Training organisations are
not permitted to provide training certificates to a learner until they have provided the USI.
To create your USI, please go to the following link. Once you have your USI, you can use it wherever you do training:
http://www.usi.gov.au/Pages/default.aspx
Please bring your USI with you on the day of training or if you wish, you can contact us prior to your course so that we
can update your details in advance of the training. Remember that without this, we will have to withhold your
certificate(s) until your USI is provided.
•
A pen.
•
Closed shoes for safety (if you have steel cap boots, please wear them).
•
One form of photo ID in original format (photocopies cannot be accepted).
INSUFFICIENT ID WILL RESULT IN NOT BEING ADMITTED AT THE PARTICIPANTS EXPENSE.
Please contact us with any questions regarding ID.
FOR MORE INFORMATION PLEASE VISIT:
www.infrontstaffing.com www.workcover.nsw.gov.au
Transport Information: Call 131500 or visit www.131500.com.au
PLEASE SEE OVER PAGE FOR TERMS & CONDITIONS OF BOOKING
Authorised by – RTO Manager
Issue Date – December 2014
Doc Name – 04 EWP Scissor Lift Course Information Office Doc v2
Page 2 of 6
REFUND POLICY & TERMS AND CONDITIONS OF BOOKING
PROCEDURE: QA-R-05
PURPOSE
Infront Staffing Pty Ltd is committed to ensuring fair and equitable policies and procedures are in place regarding payment of any monies
collected by the organisation. Infront Staffing is bound by and accepts the responsibility of Commonwealth and State Legislation governing
the operations of the organisation including the refund of student fees. This document also outlines the terms and conditions relating to
training bookings.
SCOPE
The purpose of the refund procedure is to ensure parties are aware of the process for refunds of student fees where applicable.
Furthermore the terms and conditions listed outline relevant policies in place within the organisation which relate to courses bookings.
REFUND OF TUITION MONEY
Tuition money is the tuition fee or student contribution amount paid for a unit of study. Students may find it necessary to withdraw from a
subject or course before attendance of the course. The amount of refund to which the student is entitled will be determined based on
time of notice of cancellation and/or reason for cancellation.
In most cases the following will apply:
1.
A full refund of fees will be paid minus an administration fee of $30.00 to those students withdrawing from their booked course giving
two (2) or more business days notice from the course date booked.
2.
Students wishing to withdraw from their booked course inside two (2) business days from the course date booked will forfeit all
monies paid to Infront Staffing.
3.
Students wishing to re-schedule their booked course giving two (2) or more business days notice from the course date booked will be
offered one (1) free transfer to the next available course. Additional transfers will incur a $30 administration fee.
4.
Students wishing to re-schedule their booked course inside two (2) business days from the course date booked will be required to pay
an additional 50% of the original course price to attend another course date (original course fees will also be retained).
5.
For training bookings to be carried out offsite at alternative premises to Infront Staffings training facilities, cancellations will incur a
50% cancellation fee if cancelled within seven (7) days of the course date. Full fees will apply to cancellations within 24 hours of the
course date.
6.
Students that fail to meet the training courses assessment criteria (i.e. not being deemed competent at the conclusion of an
assessment) will be offered one (1) free transfer to the next available course - within fourteen (14) days. Consecutive examination
failures will result in Infront Staffing retaining all paid fees and full rebooking fees apply to attend another course date. Please note
that in the case of Forklift Training & Assessment, this clause does not apply and additional Assessment costs will apply. If a
participant does not feel confident prior to Forklift Assessment at the completion of training, they should advise the trainer at which
point additional time on the Forklift will be provided/allowed for and the assessment can be delayed.
7.
Failure to attend a booked training course will result in all fees being retained by Infront Staffing.
8.
Students arriving more than ten (10) minutes late from the advised course start time or from a break will not be admitted into the
course and all paid fees will be retained by Infront Staffing.
9.
Participants arriving with insufficient identification will be refused entry to the course. In this instance full fees will be retained and
50% of original course fee will be applied to rebook another course date.
10. Inappropriate or unsatisfactory behaviour during a training course will not be tolerated. Such behavior may result in the student being
excluded from the training course. In this instance all paid monies will be retained by Infront Staffing. (Examples of such behavior
includes but is not limited to continuous disruption to the class, damage to Infront property, aggressive behaviour).
11. Infront Staffing reserves the right to amend course dates should insufficient numbers book into a particular course. If this occurs,
students have the right to accept or decline the alternative dates offered. A full refund of fees will be provided to any student not
wishing to attend on an alternative date.
12. Organisations on an invoice agreement with Infront Staffing will also be bound by this refund policy. If in the event that the
employee, member, client or student does not arrive for a course without sufficient notice as outlined within this policy the full
invoice amount will be required to be paid to Infront Staffing.
Authorised by – RTO Manager
Issue Date – December 2014
Doc Name – 04 EWP Scissor Lift Course Information Office Doc v2
Page 3 of 6
13. Where withdrawal from a course is due to special circumstances beyond the student’s control, an alternative training date will be
granted at no cost, but is subject to the discretion of the Company Director of Infront Staffing. Special circumstances are
circumstances which in the view of Infront Staffing:
- Are beyond the student’s control if a situation occurs which a reasonable person would consider is not due to the student’s
action or inaction, either direct or indirect and for which the student is not responsible.
- Special circumstances that would make it impracticable for the student to complete the requirements for the unit of study would
include medical circumstances, family circumstances or personal circumstances. Infront Staffing may ask the affected student for
documented evidence outlining their circumstances (ie medical certificate, insurance documents verifying an accident etc).
APPLYING FOR A REFUND OF TUITION MONEY
Withdrawal or cancellation before the commencement of a course
Students should advise Infront Staffing immediately after they become aware that the course date booked is no longer practical. Any fees
which are to be refunded will be determined by the guidelines noted above. Approval for refund of fees must be authorised by the
Company Director or Training Manager.
Refund where the Company fails to provide a unit of study
Infront Staffing will refund tuition money paid for a unit of study which the company (i) fails to provide, or (ii) fails to commence on the
agreed starting day (or a later day agreed between the company and the student), or (iii) stops providing before it is completed. Infront
Staffing will refund the tuition money paid within seven (7) days.
Review of a refund decision
Students who are dissatisfied with a refund decision may apply in writing to the Company Director for a review of the decision, stating the
reasons why a review is requested. The time limit for applying for a review of decision is seven (7) days from the student’s receiving notice
of the original decision. Within seven (7) days of receiving the review application, the Company Director will notify the student of the
review decision and the reasons for making it. A student who is dissatisfied with the outcome of a review by the Company Director may
appeal for a review of the decision to the Department of Fair Trading NSW or other forum external to Infront Staffing.
INFRONT STAFFING TERMS AND CONDITIONS:
Additional Information may be found at www.infrontstaffing.com
ENROLMENT
1. We need to be advised if you have a medical condition or disability and need assistance in attending a class.
2. Full course fees are required to be paid to book your place in a course. As seats are limited class placements cannot be guaranteed
without full payment.
3. It is your responsibility to note the date, time and location of the course booked.
4. Courses with insufficient enrolments may be cancelled at which time Infront Staffing will provide a full refund. Every effort will be made
to contact students so please ensure we have your home and/or work telephone numbers and email address.
5. Requests from you to transfer your course placement before course commencement will be subject to our refund policy. Please visit
our website for more information.
6. During your course, should personal circumstances beyond your control arise and you are unable to complete the course, your request
to change the date(s) of training will be considered. Additional fees may be incurred if Infront believes the circumstances could have
been avoided, in which case the refund policy will apply. In considering a transfer or refund request Infront may ask for documented
evidence to support your claim.
7. Infront Staffing reserves the right to decline admission to a course or terminate a student's enrolment in a class at any time or change a
course or tutor at any time without notice to course participants if required to.
8. Students participating in courses involving physical activity, practical demonstrations etc. do so at their own risk.
COURSE FEES
1. All fees are payable prior to commencement of training.
Authorised by – RTO Manager
Issue Date – December 2014
Doc Name – 04 EWP Scissor Lift Course Information Office Doc v2
Page 4 of 6
2. Certificates and Statements of Attainment are only issued to students who are assessed as competent. The cost for all certificates is
included in the course fee. A $33 (incl GST) certificate re-issue fees applies for all courses.
3. Only full payment is accepted to guarantee a course booking.
4. Organisations under an invoice agreement with Infront Staffing are bound by our refund policy and the stated terms of payment.
5. Note that participants failing to attend due to illness must provide a medical certificate verifying illness on the date of the course and
issued on the day of the course. Medical certificates dated after the date of illness will not be accepted. Note that separate terms
apply to Forklift training and assessment in the case of medical conditions (see forklift training and assessment course terms).
COURSE REQUIREMENTS
1. Course resources are supplied. You will be notified of any additional resources required.
2. Please bring a pen to each session and the necessary ID for your course (All ID requirements can be found on our website at
www.infrontstaffing.com
PRIVACY
1. Infront Staffing collects and stores your personal details and during training we record your progress to measure performance. Training
evaluation comments and assessment results are also used for internal management purposes to ensure training and assessment
strategies are regularly validated and are also uploaded to governing body websites as required for compliance. (If you do not wish to
give particular information you do not have to).
2. WE DO NOT share, rent, or sell personal information that you provide us. The confidentiality of the information we collect from you is
protected under the Privacy Act and National Privacy Principles (2001).
3. Credit/savings card numbers are deleted or destroyed from our system once course fees have been processed to ensure the
confidentiality of these details and to eliminate any possibility of misuse or fraud.
4. Infront Staffing will share information with representatives from the Department of Education, WorkCover NSW, NSW Office of Liquor
Gaming & Racing, ASQA and other authorities and staff members to ensure our operations compliant with legislative and licensing
authority requirements.
COMPLAINTS & APPEALS.
Infront Staffing recognises that differences and grievances can arise from time to time. The quick settlement of these matters is in the best
interest of all parties concerned and the following steps are required to ensure this happens:
1. Advise us if you are dissatisfied or have any concerns about our products, services, processes, policies or assessment results. Please
advise us within 24 hours of receiving your assessment results if you wish to appeal the outcome. Once your appeal has been received,
we will contact all parties involved in your assessment to determine the best possible course of action. You will be advised of the
outcome of your appeal within 48 hours of your appeal.
2. Advise us if you think you have been treated unfairly or unjustly.
3. We will discuss the matter with you and try to resolve the problem.
4. If you are not satisfied with the resolution we will refer the matter to an independent mediator.
5. If a satisfactory solution cannot be reached by all parties you have the right to seek representation and appeal under the relevant State
or Federal Law.
WORKPLACE HEALTH & SAFETY
Infront Staffing is committed to providing and maintaining a safe and healthy environment for the benefit of all clients, visitors and
employees.
Infront Staffing monitors and maintains the appropriate Occupational Health and Safety levels and obligations under Federal and State
rules and regulations.
Authorised by – RTO Manager
Issue Date – December 2014
Doc Name – 04 EWP Scissor Lift Course Information Office Doc v2
Page 5 of 6
In consideration of all Infront Staffing clients and students, it is important that adherence to all legislative acts and regulations are observed
while undertaking training. If students have any concerns, or notice a condition or practice that seems unsafe, it is important it is brought
to the attention of our staff immediately.
ACCESS AND EQUITY
Infront Staffing is committed to access and equity principles and processes in the delivery of its services and working environment in
accordance with the Sex Discrimination act 1984, Human Rights and Equal Opportunity Act 1986, Racial Discrimination Act 5 1975, NSW
Anti-Discrimination Act and Disability Discrimination Act 1992.
In the event of a situation that is considered by clients to be in violation of the Infront Staffing Access & Equity policy, students and clients
are required to report the situation to the Director of the company immediately.
HARASSMENT, VICTIMISATION AND BULLYING
Infront Staffing does not tolerate any harassment, victimisation, bullying or any such conduct that has the purpose or effect of interfering
with an individual’s work performance, nor does our company stand for creating an intimidating, hostile, or offensive learning
environment. This includes harassment, victimisation, bullying because of sex, race, national origin, religion, disability, sexuality or age.
Harassment is unlawful under Commonwealth and State legislation and all harassment, bullying and victimisation are contrary to the duty
of care to provide a safe environment for work and learning.
In the event of a situation that is considered by clients to be in violation of the Infront Staffing harassment, victimisation and bullying policy
report the situation to your Trainer or Assessor immediately.
LANGUAGE, LITERACY AND NUMERACY
Various training courses require varying abilities and skills to successfully complete the course. Forklift Assessment for example requires
that you are fluent in English, as WorkCover do not allow interpreters to assist. Your ability to count, check and accurately record, read,
interpret, estimate, measure and calculate in English varies within the courses we offer. We will always do all possible to accommodate
needs but may also refer you to additional training in areas identified as necessary to ensure you meet the standards of your training. You
may attend a course with a translator if you wish (except for forklift), however please advise us prior to your training so that we can make
trainers aware.
DISRUPTIVE STUDENTS
Please note that in the interest of all class participants, any student who is found to be continuously disruptive during a course will be asked
to leave the training area.
Authorised by – RTO Manager
Issue Date – December 2014
Doc Name – 04 EWP Scissor Lift Course Information Office Doc v2
Page 6 of 6