Content Services Work Plan 1 July 2014 – 30 June 2015 Version 1.2 1 1 Introduction Content Services is one of six Business Units of the National Library of New Zealand. We contribute to the DIA Strategic Areas of Focus and the IKS Branch Strategic Priorities and Key Initiatives through the work described in this plan. 2 Nature and Scope of Functions Collaborative Services • Te Puna is a subscription service for NZ Libraries that provides: o The National Union Catalogue for searching NZ libraries collections o Systems to support efficient cataloguing workflows in NZ libraries o The platform for NZ libraries to borrow from each other on behalf of their users o Report creation facilities o Exposure of NZ library collections nationally and internationally. • EPIC is a consortium of NZ Libraries which collaborate to purchase electronic resources to better connect their customers to quality electronic content. Through this service and the partnership with MoE, every school child has access to quality electronic content. • Digitisation – the Digitisation team focuses on improving access to NLNZ collections. This is achieved through managing large scale digitisation, including content such as Newspapers, books, and maps; managing collaborative digitisation projects; and investigating where NZ digitised content exists with the goal of improving access. Collection Services: • Manages Legal Deposit and acquires the published collections of the National Library and Alexander Turnbull Library • Catalogues, indexes and describes the published collections, including creating the New Zealand National Bibliography, the record of New Zealand publications, and Index New Zealand, an index of articles from New Zealand periodicals and newspapers • Processes and stores the published collections • Retrieves and delivers the published collections to our customers, both onsite and offsite • Provides services to authors and publishers, including the Public Lending Right for New Zealand Authors, the standards number (ISBN, etc) service, and Cataloguing-inpublication Preservation Research Consultancy PRC is responsible for the long term authenticity and integrity of the National Library’s digital collections. The key outcome is that these collections are accessible to New Zealanders and those interested in New Zealand in 100, 200 … years. We do this by managing the Library’s digital preservation programme, supporting other parts of the business (e.g. ATL and Content Services in bringing new materials into the collections) and by continually responding to the increasing volume and complexity of digital material so that they can be brought into the Library’s collections and subjected to the appropriate safety and care measures. 2 3 Workforce Planning and Building Branch Capability This requires a Directorate or Business Unit level summary of the workforce needed to deliver on both your core business and any new initiatives. This can include Directorate or Business Unit Structure, Establishment and No. of FTE’s. Collaborative Services Collection Services Divisional Management Preservation Research Consultancy Total Content Services 4 Establishment FTE 9.00 82.17 1.00 9.00 101.17 Number of FTE 8.80 81.79 1.00 8.80 100.39 Key Stakeholders: internal and external All business groups in Content Services work with libraries in New Zealand, particularly related to bibliographic services (Te Puna, Legal Deposit, Indexing etc), digitisation and digital preservation. Additional stakeholders are other NZ culture heritage organisations in New Zealand and international peers especially in the digital preservation arena. Internally, stakeholders critical to service development and delivery are Senior Leadership groups, EPMO, Finance, HR, various parts of TSS and colleagues in IKS. Existing major vendors are also important vendors who Content Services work with to deliver business as usual services. These vendors are: ExLibris, OCLC and IaaS suppliers etc. The key IKS projects, Preservation as a Service and the Te Puna and ILS replacement projects each have their own stakeholder engagement plans. Internal Chief Executive Deputy Chief Executives and their branch managers Managers External Minister of Internal Affairs Other external agencies Libraries 3 4 5 National Library Alignment to IKS Strategic Priorities and Key Initiatives This table aligns the IKS Strategic Priorities and Key Initiatives which are the responsibility of the National Library and which will be our focus in contributing towards achieving the Department’s Strategic Areas of Focus and the Government’s Priorities. * Denotes IKS Key Initiatives the National Library will contribute to. Our products and services deliver value to customers and stakeholders Our technology and workforce support service delivery We are sustainable long term We demonstrate our commitment to enhancing NZ’s culture and identity Our collection and information are optimally manage Services to Schools redesign and transformation *Establish target architecture for online information delivery *Develop a customer focused value framework and value proposition *Establish our commitments to iwi as part of the Treaty Settlement process *Develop digital preservation capability Test community digital hubs in public libraries Progress Te Puna and Integrated Library System replacement *Develop and implement a Revenue Strategy *Contribute to the Government WW1 Centenary (WW100 Programme) Optimise Storage: IKS digital storage Establish an e-books procurement model for public libraries Progress Te Ara Panuku (Tapuhi replacement) *Deliver and implement a digitisation strategy *Improve the government’s online presence Develop Digital Preservation. as a Service (DPaaS) 5 6 Content Services – Work Plan including Core Business This section outlines the specific areas your Directorate or Business Unit will focus on as its’ contribution towards achieving strategic priorities and wider departmental outcomes, objectives and impacts. These areas should align with delivering the expectations set out the Statement of Intent and Four-year Plan. It should highlight specific points of cross-branch engagement and areas of joint responsibility. It should also identify where there are any dependencies on project mandates that are being submitted as part of business planning. What we are seeking to achieve This should give a clear and concise description of what you are seeking to achieve and how you will know when you have been successful. This should clearly link to either the Department’s Strategic Areas of Focus, the IKS Strategic Priorities and Key Initiatives. Reason we are doing this Provide the reason for the work i.e. Estimates (work identified in the Estimates), IKS Key Initiative, In-flight Project, NL Initiative, Core Business, Legislative. Delivery Date Nominate the date the work will be completed by. Please use an “end of month date”. What will we do to achieve this Outline the specific activities, initiatives, projects or programmes that will contribute towards achieving the strategic priorities and key initiatives. Demonstrating success Briefly outline how you will demonstrate success in achieving your intentions in this area. Manager and Lead Please identify the Manager and the staff member who will lead and report on the work. 6 Content Services What we are seeking to achieve Reason Delivery Date What will we do to achieve this Demonstrating Success Manager & Lead Services to Schools redesign and transformation IKS Key Initiative 30 June 2015 Explore with stakeholders the feasibility of different, more efficient ways of acquiring, describing and processing the Schools collection Solutions identified that are efficient, competitive and effective Alison Elliott / Kim Gutchlag Establish an e-books procurement model for public libraries IKS Key Initiative 30 June 2015 Contribute to the Manager to Public Libraries Initiative Procurement Process Complete and Business Model in place through EPIC. Alison Elliott supported by Corin Haines Paula Banks & Jenny McDonald Monitoring possibility of an audio-book licence as part of this initiative Develop Digital Preservation as a Service (DPaaS) Develop and implement a workforce strategy IKS Key Initiative IKS Key Initiative 30 June 2015 30 June 2015 Kevin Moffat / Felicity Benjes See NL_CIMS-#537208DPaaS Change Request to Proceed 2014-15. Business case is delivered and accepted by ELT Develop a staffing plan which addresses recruitment and retention, job design, our technical capability, and professional development Staff and other stakeholders consulted and plan presented to Alison Steve Knight Lynn Benson Alison Elliott / Steve Knight, Jenny McDonald, Kim Gutchlag, Kevin Moffat 7 What we are seeking to achieve Reason Delivery Date What will we do to achieve this Demonstrating Success Manager & Lead Progress Te Puna and Integrated Library System replacement IKS004 IKS Key Initiative 30 June 2015 Development of the business case for the Voyager replacement ROI & RFP completed Detailed Business Case December 2014 approved Alison Elliott / Jenny McDonald *Develop a customer focused value framework and value proposition IKS Key Initiative TBC Contribute to the Digital Shift Initiative – Steve Knight and Jenny McDonald TBC Adi Christie (GIS) *Develop and implement a Revenue Strategy IKS Key Initiative TBC Contribute to this Initiative Jenny McDonald / Sam Minchin / Paula Banks Charging across services is more consistent TBC Review prices for music hire services Kevin Moffat *Contribute to the Government WW1 Centenary (WW100 Programme) IKS Key Initiative 30/6/2015 Increase coverage of digitised WW1 newspapers as per WW100 Newspaper Digitisation Plan (#508979) WW1 newspapers prioritised for digitisation Digitisation progress shared with key stakeholders. *Develop digital preservation capability IKS Key Initiative 30/6/2015 Contribute to branch project. A clear departmental response to digital preservation incorporating both National Library and Archives work programmes. Steve Knight Optimise Storage: IKS digital storage IKS Key Initiative 30/6/2014 Develop and execute appropriate strategies and processes to achieve the component work packages for optimising digital storage Steve Knight & Jenny McDonald Work packages are delivered Tracy Powell Cynthia Wu 8 What we are seeking to achieve Reason Delivery Date What will we do to achieve this Demonstrating Success Manager & Lead *Deliver and implement a digitisation strategy IKS Key Initiative 30/6/2015 Contribute – Sam Minchin TBC TBC Develop stakeholder engagement framework and plan NL Initiative 30 August 2014 (Framework) Develop a National Library stakeholder engagement framework Framework - completed Jenny McDonald 24 December Implement the NLNZ 2014 stakeholder plan The six month plan is implemented Jenny McDonald 30 Sept. 2015 (August for Te Puna) Develop a Collaborative Services Stakeholder Plan with schedules for each service Plan completed Karen Hannay / Sam Minchin / Paula Banks 30 June 2015 Work with Fairfax (and TSS where appropriate) to enable the bulk ingest of their e-legal deposit content Born digital Fairfax content is successfully brought into the Library’s digital preservation programme Steve Knight Pilot the bulk ingest of e-legal deposit Core business Amy Joseph Receipt information (volume, issue) being automatically generated from the metadata in the electronic files 9 Collaborative Services What we are seeking to achieve Reason Delivery Date What will we do to achieve this Demonstrating Success Manager & Lead OCLC re-subscription Core business December 2014 June 2015 Approach planned by December 2014. Contract renegotiated with OCLC NZ libraries sign contract OCLC re-subscription completed to plan Jenny McDonald Business as usual – Te Puna Core business 30 June 2015 • Stakeholder & Communications plan implemented by 30/6/2015 Customer Satisfaction Survey (annual) Quarterly Customer Use Analysis Interlibrary loan analysis – report Govt info analysis – report – presentation for stakeholder group meetings (GIG and University and APLM) Karen Hannay & Te Puna Team • • • • Develop Communication Plan to accompany Stakeholder Engagement plan (mid September) Engage with business & Te Puna Members on service delivery Interlibrary Loan (ILL) analysis of content type requested / lent Government Information initiative – availability in the NUC Scorecard reporting developed and delivered 10 What we are seeking to achieve Reason Delivery Date What will we do to achieve this EPIC re-subscription Core business IKS Strategic Priority – our products and services deliver value to customers and stakeholders 31 March 2015 • • • • • Improved access for NZ schools to the EPIC resources Service development IKS Strategic Priority – our products and services deliver value to customers and stakeholders 30 June 2015 • • • Demonstrating Success Manager & Lead Renegotiate licence agreements with EPIC panel suppliers for 2015. Investigate new suppliers to add to EPIC panel Seek subscription confirmations from member libraries NZ libraries to sign sublicence agreements for 2015 Realignment of financial years Successful and sustainable 2015 EPIC subscription renewal Paula Banks Promote N4L IP authentication to NZ schools Work with N4L to provide access to EPIC through the Pond Work with School LMS providers to facilitate access to EPIC in schools through their products Increased usage of EPIC resources by NZ schools Paula Banks 11 What we are seeking to achieve Reason Delivery Date What will we do to achieve this Demonstrating Success Manager & Lead Implement NL Digitisation Strategy and delivery 2014-15 programme of work. Estimates 30 June 2015 Digitisation Strategy complete Signoff by IKS Leadership Sam Minchin Digitisation 4 year plan developed Plan completed & endorsed by NLLT by September 2014 Digitisation programme of work complete Newspapers AJHR Maps Niupepa SOI of 450,000 items including: 341,000 pages 30,000 pages 4,200 maps 17,000 frames of Maori newspapers Run pilot project to test different digitisation workflows, outputs and delivery channels. 50,000 pages of books digitised and available through range of channels Develop feasibility and options plan. Plan developed. Complete report into opening up access to datasets Report complete and business costs / implications understood Complete investigations to accessing NZ material held within Hathi Trust Investigation completed. Open access to AJHR material held in Hathi Trust Develop a feasibility and options plan to digitise NZ published items Open up access to data sets created through digitisation process and NZ material digitised by other institutions Core business Core business 30 June 2015 30 June 2014 Sam Minchin Sam Minchin 12 What we are seeking to achieve Reason Delivery Date What will we do to achieve this Demonstrating Success Manager & Lead Contribute to Strategic Partnership initiatives Core business 30 June 2015 Contribute as required to SP working groups Digitisation Working Group report submitted by October 2014 Sam Minchin Recommendations from report investigated as required Scope and Implement recommendations from NL Digital Storage Plan - #536839 Contributes to IKS Key Initiative 30 June 2015 Metrics for use of material from NDHA, DNZ & ANZ – scope doc October. Metrics gathered after PP upgrade. JM Key recommendations agreed Recommendations scoped Recommendations implemented Jenny McDonald, Sam Minchin Born digital versus digitised storage tier & analysis of offsite, off-shore storage (3.1.4 and 3.1.8) Feb 2015. JM Preservation Formats – Contribution SM Depending on the outcome of the earlier investigations, develop a preservation / access storage plan for fulltext digitised content. (Prior pieces of work are 3.1.3 and 3.1.4) SM 13 What we are seeking to achieve Reason Delivery Date What will we do to achieve this Demonstrating Success Manager & Lead Extend Saleslogix to other parts of NL Core business 30 June 2015 1. Rollout of upgraded SLX with Modernised Desktop (TBC) 2. Requirements for EPIC by the end of September (Carly) 3. Investigate SLX for Collaborative Digitisation (TBC) 4. Requirements for financial extract in SAP format for Te Puna by End of August & reporting requirements by end of September (Karen Hannay) 5. Requirements for financial extract in SAP format for Te Puna Implemented by 3rd week October (Karen Hannay) 6. Quote for getting number one done – October 7. Implemented TBD All actions complete. Karen Hannay for Te Puna initiatives Carly for the EPIC & Collaborative Services initiatives. Carly for SLX Product manual 14 Collection Services What we are seeking to achieve Reason Delivery Date What will we do to achieve this Māori Subject Headings software replacement (Strategic Partnership Project) SPAL008 In-flight Project 30 June 2015 • • • • Collections and Access policies Core Business December 2014 • • Demonstrating Success Manager & Lead Business case completed Procurement completed Implementation completed Solution promoted to stakeholders and interested parties Alison Elliott / Kim Gutchlag & Kevin Moffat Consult with internal and Policies revised and made available both internally and external stakeholders externally Revise both policies Alison Elliott / Kim Gutchlag Clarity around obtaining Work with Legal to digital content from foreign explore the ingest of channels material from foreign distribution channels e.g. Apple Kim Gutchlag / Amy Joseph, Linda Hall Consult with internal and external stakeholders Identify suitable solutions Undertake procurement plan activity Implement chosen solution • • • • Legal Deposit foreign distribution channels Core Business 30 June 2015 • Application of Māori Subject Headings Core Business 30 June 2015 Support Te Whakakaokao in creating Māori Subject Headings Report annually the number of headings developed and existing headings revised Alison Elliott / Kim Gutchlag Findabilty MSH Core Business 30 June 2015 Apply Māori Subject Headings to descriptive records for the published collections Report quarterly the number of titles to which headings have been applied Alison Elliott / Kevin Moffat 15 What we are seeking to achieve Reason Delivery Date What will we do to achieve this Demonstrating Success Manager & Lead Staff capability Core Business 30 June 2015 Investigate options for supporting staff in applying the Maori Subject Headings Opportunities for support of staff in applying the headings explored, including provision of training and support from experts on a regular basis Kim Gutchlag Collection and Preservation Core Business Ongoing Acquire published Māori language resources Report annually on acquisitions Alison Elliott / Kevin Moffat Compliance with legislation Legislative 30 June 2015 Using Departmental Privacy Policy, review collection and use of information, targeting: • Name Authorities • Patron information held in Voyager • PLR Compliance within department and legislative requirements including Public Records Act 2005, Official Information Act 1982, & Parliamentary Select Committee or Parliamentary Questions Alison Elliott / Kim Gutchlag & Kevin Moffat Public Lending Right (PLR) Legislative 30 June 2015 • All payments completed in timeframe stipulated by Legislation (31 Dec) Fit for purpose electronic registration forms Fit for purpose SAP reports Collection& sharing of information meets Public Records Act Kevin Moffat / Linda Hall • • • Complete registration of authors Complete the survey Complete payments Provide reports as needed to PLR Advisory Group • • • • 16 What we are seeking to achieve Reason Delivery Date What will we do to achieve this Demonstrating Success Manager & Lead Acquisitions Core Business 30 June 2015 Investigate purchasing of databases from capital budget Recommendations made for all databases that are available for purchase Kim Gutchlag / Aaron Wanoa Acquisitions Core Business 30 June 2015 Implement changes to recording designations in Voyager and NDHA to align and simplify practice Changes made Kim Gutchlag / Linda Hall Acquisitions Core Business 30 June 2015 Location changes: Implement approved changes to locations Changes made Kim Gutchlag / Nikki Shaw Acquisitions Core Business 30 June 2015 ISBN database: • To be fixed to allow us to add blocks of ISBNs • Have changes made to template letters to save using work arounds Database fixed Kevin Moffat / Linda Hall Acquisitions Core Business 30 June 2015 SFX: Indentify and fix outstanding problems SFX better understood and working better Kim Gutchlag / Aaron Wanoa Acquisitions Core Business 30 June 2015 Voyager : Cleanup of Voyager Acquisition records in order to prepare for the Voyager replacement system and to improve budget reporting Changes made Kim Gutchlag / Nikki Shaw 17 What we are seeking to achieve Reason Delivery Date What will we do to achieve this Demonstrating Success Collection Management Core Business 30 June 2015 Re-shelve the music collections • • • Manager & Lead New shelving installed General Music Collection shelved together and in logical order Music Hire Collection shelved together and in logical order Kevin Moffat / Lorraine Brennan INNZ Core Business 30 June 2015 • Ensure main 3 discovery layers used in NZ (Primo, Summon, and EBSCO Discovery) have INNZ dataset • INNZ dataset available in Primo, Summon, and EBSCO Discovery Kim Gutchlag / Dave Small Mail Services for all Molesworth Street Building Core Business Ongoing • • Work with stakeholders. Support Procurement Team activity renewal of contracts for couriers and mail related services • • Mail service continuity Value for money Alison Elliott / Kevin Moffat 18 Preservation Research Consultancy Note that the following is a reflection of the PRC team’s current understanding of the breadth and depth of the digital preservation challenge. This is an ever increasing and evolving challenge which we are not currently equipped to deal with in an optimal manner. However, it does reflect the pool of work that the team will be addressing to a greater or lesser extent during the 2014-15 year. We feel that it is better to expose this rather than mask it by cutting our cloth to fit the exigencies of the annual planning round. For example, ingesting born digital material from Fairfax could take the whole team 6 months or even more. What we are seeking to achieve Reason Delivery Date What will we do to achieve this Demonstrating Success Manager & Lead Maintain development of NDHA tools and services - NL_CIMS-#536864-NDHA Development List 2014-15 NL Initiative 30 June 2015 Continue pipeline of development in conjunction with TSS Digital preservation tools and services continue to be improved and strengthened Steve Knight Complete IaaS migration from Molesworth Street to Revera at Trentham In-flight Project 30 September 2014 Continue to lead Library’s business approach to IaaS Migration from Molesworth Street to Revera is successful Steve Knight Developing core business for global digital preservation 30 June 2015 Develop bid for funding from the European Commission’s Horizon 2020 programme Funding is received Core business 30 June 2015 Continues development of a robust, fit for purpose capability in DIA, with particular emphasis on transfer of records from agencies Engagement is recognised as positive, transfer programme is developed over the year, the digital preservation programme is strengthened through ingest of public records Funding to develop NSLA Technical Registry Support strengthening of digital preservation programme at Archives New Zealand Kirsty Smith Cynthia Wu Steve Knight Peter McKinney Steve Knight Sean Mosely 19 What we are seeking to achieve Reason Delivery Date What will we do to achieve this Business as usual – safekeeping of digital collections Core business 30 June 2015 • • • Whole of domain harvest Core business 31 March 2015 Keep systems running Engage with business Continue resolving digital preservation problems Respond to projects, eg Te Puna replacement, Te Ara Panuku, Archives NZ Interim Proposal Contract with Internet Archive to perform harvest Demonstrating Success Manager & Lead Digital preservation systems are stable and programme is continually progressing Steve Knight Harvest is performed to specifications and on time Steve Knight ALL Jay Gattuso Whole of domain preservation and access Core business High volume deposit management environment for NDHA. An online management environment for the NDHA/GDA will allow more granular control over scheduling, monitoring and management of high volume deposits. NL Initiative Deployment of Persistent Identifier resolution service Core business 31 March 2015 31 March 2015 Undertake research for ingest into Rosetta and best practice for making large web data sets accessible Research is undertaken and way forward agreed Develop a requirements paper developed. Requirements paper developed and signed off. Steve Knight Jay Gattuso Steve Knight Kirsty Smith 31 January 2015 Work with TSS to install and deploy resolution server. PID resolution service is up and running successfully. Steve Knight Sean Mosely 20 What we are seeking to achieve Reason Delivery Date What will we do to achieve this Demonstrating Success Manager & Lead Continued engagement with Ex Libris and the Rosetta user community in development and enhancement and development of Rosetta and management of the Format Library Working Group Core business 30 June 2015 Regular meetings with Ex Libris and continue to chair Rosetta User Group Relationships with both groups remain strong and Rosetta development is informed by Rosetta User group Steve Knight Contribute to global development of best practice digital preservation products, tools and services Core business Continued engagement with the wider digital preservation community, eg PREMIS Contribution is recognised and effective Steve Knight Refine performance measures for the digital preservation programme Core business Take guidance from National Library and Archives leadership teams Performance measures are acknowledged by NLLT and ALT as appropriate Steve Knight Continue adding new policies to the manual. 4-6 new policies developed this year. Steve Knight Continue development of Policy Manual for digital preservation programme in conjunction with Archives New Zealand. Core business Progress the work activities articulated in the Strategic Partnership Board paper on digital preservation at DIA - see NL_CIMS#513988-Strategic Partnership Digital Preservation Working Group Report Core business 30 June 2015 30 June 2015 30 June 2015 Lynn Benson ALL Lynn Benson Peter McKinney 30 June 2015 Develop and execute appropriate strategies and processes to achieve the component work packages for optimising digital storage The 26 work activities noted in the SP Board paper are successfully completed Steve Knight ALL 21 7 Forecast Financial Performance This section outlines the financial resources available to provide services and how they will be spent. It should be developed in consultation with your Finance Portfolio Manager and will align to the National Libraries overall baseline. Output Expenditure Crown Third-party Total Revenue Revenue Crown Revenue Department Revenue Other $4,114,630 $4,114,630 Total Revenue $4,114,630 $4,114,630 Expenditure Personnel $6,525,222 Operating $4,763,253 Accommodation Total Expenditure $11,288,475 Net Surplus / (Deficit) ($7,173,846) 22
© Copyright 2024