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Three-Year Accreditation
CARF
Survey Report
for
WJS Alberta; A
Division of W. J.
Stelmaschuk and
Associates Ltd.
Organization
WJS Alberta; A Division of W. J. Stelmaschuk and Associates Ltd.
10548 - 106 Street
Edmonton AB T5H 2X6
CANADA
Organizational Leadership
Peter Farnden, Chief Executive Officer
Survey Dates
June 11-13, 2014
September 24-26, 2014
Survey Team
Margaret K. Warcup, Administrative and Program Surveyor
Shane Barr, B.A., Program Surveyor
Jackie S. Egland, M.S.W., Program Surveyor
Paul Weetman, Program Surveyor
Sandra M. Manzardo, Program Surveyor
Lyn Taylor-Scott, B.A., Program Surveyor
Leanne Williams, Program Surveyor
Cynthia L. Roling, Program Surveyor
Programs/Services Surveyed
Diversion/Intervention (Children and Adolescents)
Intensive Family-Based Services (Children and Adolescents)
Support and Facilitation (Children and Adolescents)
Behavioural Consultation Services
Behavioural Consultation Services (Children and Adolescents)
Community Employment Services: Employment Supports
Community Employment Services: Job Development
Community Housing
Community Integration
Family Services
Family Services (Children and Adolescents)
Host Family/Shared Living Services
Respite Services
Three-Year Accreditation
Services Coordination
Supported Living
Previous Survey
April 27-29, 2011
Three-Year Accreditation
Survey Outcome
Three-Year Accreditation
Expiration: June 2017
SURVEY SUMMARY
WJS Alberta; A Division of W. J. Stelmaschuk and Associates Ltd. has strengths in many
areas.
■
WJS Alberta has a focused strategic plan that sets objectives and who is responsible for attaining
the objectives throughout the organization. The strategic plan is linked to business development,
quality improvement, and other committee work.
■
It is noteworthy how WJS Alberta, with support from its corporate office, attends to
recruitment, retention, and succession planning. Many innovative strategies are being used,
including a matching scholarship fund to promote access to education, a wellness initiative
where an employee can utilize sick time benefits, the milestone recognition program, and
assisting employees to purchase computers.
■
WJS Alberta provides resources and education for personnel, including the recent implementing
of access to the Relias Learning system that enables staff members from remote and outlying
communities in Alberta to access education.
■
Solid business practices, including sound fiscal policies and procedures, are strengths of WJS
Alberta. Budgeting, contract management, and reporting of financial information are expertly
completed. Minutes of meetings are comprehensive and part of effective communications of the
strategic and business plans guiding the organization.
■
WJS Alberta exhibited a strong commitment to the survey process, and there was evidence of
effort and resources devoted to preparing for this survey.
■
WJS Alberta develops services that are responsive to needs in many communities in Alberta and
considers the capacity to expand or change services provided as part of the organization’s risk
management plan.
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■
The homes in Fort McMurray are warm, welcoming, clean, and comfortably appointed, allowing
the persons served privacy and personalized space. The shared living area is cozily decorated and
well furnished. The bedrooms reflect the tastes and interests of the individuals.
■
Staff members are dedicated professionals committed to improving the quality of the lives of the
persons served.
■
The manager at the Fort McMurray office has taken a leadership role on the municipal disaster
planning committee and advocating for the inclusion of individuals with developmental
disabilities.
■
Staff members and funders in the outlying communities state that they feel well supported by the
management staff members at the Edmonton administration office. Communication is frequent
and effective, and the introduction of the Penelope data management system further enhances
the sharing of resources, reports, and other documentation.
■
Program staff members plan and provide a wide range of community activities with
consideration of the diverse interests and range of abilities of the individuals supported.
■
Homes in Bonnyville, Vegreville, and Mundare are all nicely furnished, very warm, and inviting.
It is apparent a lot of work has been done to personalize the homes to the tastes and preferences
of the persons served.
■
The supported living program in Vegreville has done an outstanding job in creating eviction-free
living arrangements to overcome some of the challenging rental situations that have occurred for
the persons served. The organization demonstrates an outstanding commitment and creativity in
developing a four-plex non-eviction model of support to overcome these barriers.
■
The organization has done a great job in networking and partnering with employment agencies,
businesses, and local community groups to market its employment services and leverage the
collective impact found in the communities served to make employment happen for the persons
served.
■
The organization has developed slick and appealing marketing materials for its employment
program. The information captures the benefits of hiring a person with a disability and how to
get involved.
■
WJS Alberta staff members are enthusiastic, friendly, and kind and report a high satisfaction
with their jobs. They are conscious of their language, and the words they use to describe the
supports and the persons served reflect their person-centred values.
■
Funders report satisfaction with WJS Alberta’s services, stating that the organization is
innovative in developing programs to fit needs of persons served. The organization is receptive
to supporting individuals with complex needs.
■
WJS Alberta is very aware of culture and ensures that persons served are part of cultural events
such as Aboriginal Day. The organization does an amazing job of ensuring that services reflect
awareness of the cultural backgrounds of the persons served. The organization also connects
individuals with Friendship Centres.
■
WJS Alberta encourages education and professional development of its staff members.
Promotion from within has helped to develop strong commitments from employees.
■
The Slave Lake and Westlock programs are centrally located with easy access to their
surrounding communities.
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■
WJS Alberta has shown resiliency through the rebuilding and provision of supports after a fire at
the Slave Lake program.
■
Facilities operated by the organization are well maintained and provide pleasant and safe
environments to deliver services.
■
WJS Alberta puts a strong emphasis on the safety of its employees, who often work in remote
areas, when visiting persons served who could potentially pose safety risks.
■
WJS Alberta employees credit the organization with strong management and a well-developed
infrastructure. Employees report that a positive, regular, supportive communication system is in
place.
■
■
WJS Alberta employees are positive, well qualified, and committed.
■
■
The organization recognizes and appreciates the individual strengths of its diverse group of staff.
■
WJS Alberta has skilled staff members who are passionate and committed to providing quality
services. Staff members often go above and beyond to ensure that the needs of the persons
served are met.
■
■
Program staff members proudly share the many success stories they have been involved with.
WJS Alberta employees report that the organization has created a work culture that allows staff
members to be creative in providing services. This is particularly helpful and appreciated in the
more rural areas served by WJS Alberta.
Persons served by WJS Alberta report a high level of satisfaction with the services. In some
cases, persons served reported that they would not have survived without the services provided
by WJS Alberta.
WJS Alberta developed and implemented educational and counselling support for foster parents
and the children in foster care.
WJS Alberta should seek improvement in the areas identified by the recommendations in
the report. Consultation given does not indicate non-conformance to standards but is
offered as a suggestion for further quality improvement.
On balance, WJS Alberta is in substantial conformance to the CARF standards. The organization
provides a range of services for children and adults over a large geographic area of the province, is
dedicated to providing quality care, is receptive to input, and has demonstrated a commitment to
continuous quality improvement. Although WJS Alberta is experiencing current and anticipated
changes in leadership and recruitment and retention of staff, the organization is attending to
strategically managing these changes. Of note is the support of continual education opportunities for
all staff members and attention to communicating. WJS Alberta is encouraged to use its resources to
address the opportunities for improvement noted in the recommendations in this report.
WJS Alberta; A Division of W. J. Stelmaschuk and Associates Ltd. has earned a Three-Year
Accreditation. The leadership and staff members are congratulated on this accomplishment. They
are encouraged to continue to use the CARF standards as a guide to continuously improve the
quality of the programs and services provided.
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SECTION 1. ASPIRE TO EXCELLENCE®
A. Leadership
Principle Statement
CARF-accredited organizations identify leadership that embraces the values of accountability and
responsibility to the individual organization’s stated mission. The leadership demonstrates corporate
social responsibility.
Key Areas Addressed
■
Leadership structure
■
Leadership guidance
■
Commitment to diversity
■
Corporate responsibility
■
Corporate compliance
Recommendations
There are no recommendations in this area.
Consultation
■
It might be helpful in determining the work plan for the annual review of the organization’s
policies to add target dates of when policies are reviewed to the policy development flow chart
that is used by staff members and the policy analyst. Adding target dates could be a reminder
that increases the certainty of all policies being reviewed.
■
It might be helpful with new staff, including at the management level, to increase
communications through the use of technology such as Skype™ so that all in the organization,
including those in more isolated, smaller sites, are informed and can participate in making
changes.
C. Strategic Planning
Principle Statement
CARF-accredited organizations establish a foundation for success through strategic planning
focused on taking advantage of strengths and opportunities and addressing weaknesses and threats.
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Key Areas Addressed
■
Strategic planning considers stakeholder expectations and environmental impacts
■
Written strategic plan sets goals
■
Plan is implemented, shared, and kept relevant
Recommendations
There are no recommendations in this area.
D. Input from Persons Served and Other Stakeholders
Principle Statement
CARF-accredited organizations continually focus on the expectations of the persons served and
other stakeholders. The standards in this subsection direct the organization’s focus to soliciting,
collecting, analyzing, and using input from all stakeholders to create services that meet or exceed the
expectations of the persons served, the community, and other stakeholders.
Key Areas Addressed
■
Ongoing collection of information from a variety of sources
■
Analysis and integration into business practices
■
Leadership response to information collected
Recommendations
There are no recommendations in this area.
Consultation
■
WJS Alberta uses different means, including electronic surveys, to obtain input from the persons
served and other stakeholders. With the identification that there may be survey fatigue, WJS
Alberta is encouraged to continue to explore other means for obtaining input from the persons
served and other stakeholders.
E. Legal Requirements
Principle Statement
CARF-accredited organizations comply with all legal and regulatory requirements.
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Key Areas Addressed
■
Compliance with all legal/regulatory requirements
Recommendations
There are no recommendations in this area.
F. Financial Planning and Management
Principle Statement
CARF-accredited organizations strive to be financially responsible and solvent, conducting fiscal
management in a manner that supports their mission, values, and annual performance objectives.
Fiscal practices adhere to established accounting principles and business practices. Fiscal
management covers daily operational cost management and incorporates plans for long-term
solvency.
Key Areas Addressed
■
Budget(s) prepared, shared, and reflective of strategic planning
■
Financial results reported/compared to budgeted performance
■
Organization review
■
Fiscal policies and procedures
■
Review of service billing records and fee structure
■
Financial review/audit
■
Safeguarding funds of persons served
Recommendations
There are no recommendations in this area.
G. Risk Management
Principle Statement
CARF-accredited organizations engage in a coordinated set of activities designed to control threats
to their people, property, income, goodwill, and ability to accomplish goals.
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Key Areas Addressed
■
Identification of loss exposures
■
Development of risk management plan
■
Adequate insurance coverage
Recommendations
There are no recommendations in this area.
Consultation
■
With the increased use of social media, WJS Alberta might find it helpful to expand its current
procedures for media relations and social media to include more direction on the use of social
media in areas of respect in the workplace and the values identified in the organization’s cultural
competency and diversity plan. This might help address increasing attention to the prevention of
workplace harassment.
H. Health and Safety
Principle Statement
CARF-accredited organizations maintain healthy, safe, and clean environments that support quality
services and minimize risk of harm to persons served, personnel, and other stakeholders.
Key Areas Addressed
■
Inspections
■
Emergency procedures
■
Access to emergency first aid
■
Competency of personnel in safety procedures
■
Reporting/reviewing critical incidents
■
Infection control
Recommendations
H.4.a.(1) through H.4.b.(8)
Personnel should receive documented competency-based training upon hire and annually thereafter
regarding health and safety practices; identification of unsafe environmental factors; the
organization’s emergency and evacuation procedures, when appropriate; identification and reporting
of critical incidents; medication management, if appropriate; and reducing physical risks.
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H.11.g.
H.11.h.
It is recommended that WJS Alberta consistently provide training of drivers regarding the
organization’s transportation procedures and consistently have written emergency procedures in
vehicles used to transport the persons served. Training of drivers could be added to the list of
occupational health and safety topics. WJS Alberta might consider contacting local driver training
schools to provide training in driving during inclement weather.
I. Human Resources
Principle Statement
CARF-accredited organizations demonstrate that they value their human resources. It should be
evident that personnel are involved and engaged in the success of the organization and the persons
they serve.
Key Areas Addressed
■
Adequate staffing
■
Verification of background/credentials
■
Recruitment/retention efforts
■
Personnel skills/characteristics
■
Annual review of job descriptions/performance
■
Policies regarding students/volunteers, if applicable
Recommendations
I.4.b.
WJS Alberta is urged to consistently assess the current competencies of personnel at least annually.
I.6.b.(1)(a) through I.6.b.(5)
Although WJS Alberta has a number of performance evaluation tools and forms, the organization is
urged to consistently complete annual performance evaluations for all personnel directly employed
by the organization that are based on job functions and identified competencies. The evaluations
should be evident in personnel files, conducted in collaboration with the direct supervisor with
evidence of input from the personnel being evaluated, and used to assess performance related to
objectives established in the last evaluation period and set measureable performance objectives for
the next year. To help with consistency of setting measureable performance objectives, the
organization is encouraged to define in its guide for performance reviews that objectives are to
specify what is to be accomplished, how the goals and performance objectives are to be
accomplished, and when and by whom or what method they are to be accomplished. Guidance for
this might be obtained by setting a requirement for specific, measurable, attainable, realistic, and
Page 9
timely (SMART) goals and that the WJS Alberta self-assessment tool be used consistently as part of
the performance review. In addition, management could consider determining how many goals are
to be set. Some organizations also define if the goals are to be all work performance related or if
personal goals can be included. Personal goals could be seen as part of workplace’s attention to
knowing about and developing employee health and wellness programs.
Consultation
■
WJS Alberta might find it helpful to review the forms used to annually document the review of
job descriptions, acknowledgement and agreement to the statement of values and ethical
principles, computer policy, conflict of interest, and oath of confidentiality. In this review, a
decision or clear direction could be given as to how acceptance and review of these items are
documented. This could also include how the organization’s post-hire checklist is consistently
used each year to document the above and education that has occurred in the past year.
J. Technology
Principle Statement
CARF-accredited organizations plan for the use of technology to support and advance effective and
efficient service and business practices.
Key Areas Addressed
■
Written technology and system plan
Recommendations
There are no recommendations in this area.
Consultation
■
It is suggested that education on computer and technology use be included in the WJS Alberta
education plans for all staff members.
K. Rights of Persons Served
Principle Statement
CARF-accredited organizations protect and promote the rights of all persons served. This
commitment guides the delivery of services and ongoing interactions with the persons served.
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Key Areas Addressed
■
Communication of rights
■
Policies that promote rights
■
Complaint, grievance, and appeals policy
■
Annual review of complaints
Recommendations
There are no recommendations in this area.
Consultation
■
It is suggested that the organization place complaint forms in accessible wall mounts or place
card holders in the WJS Alberta offices and the homes for ready access by persons served.
■
WJS Alberta may find it useful to also create a picture version of its complaint form in addition
to the plain language one already in use.
■
WJS Alberta might consider alternate methods for informing individuals of their rights, such as
use of a video.
L. Accessibility
Principle Statement
CARF-accredited organizations promote accessibility and the removal of barriers for the persons
served and other stakeholders.
Key Areas Addressed
■
Written accessibility plan(s)
■
Status report regarding removal of identified barriers
■
Requests for reasonable accommodations
Recommendations
There are no recommendations in this area.
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M. Performance Measurement and Management
Principle Statement
CARF-accredited organizations are committed to continually improving their organizations and
service delivery to the persons served. Data are collected and information is used to manage and
improve service delivery.
Key Areas Addressed
■
Information collection, use, and management
■
Setting and measuring performance indicators
Recommendations
M.6.b.(1) through M.6.b.(3)
WJS Alberta is urged to set service performance indicators in the areas of effectiveness, efficiency,
and service access for each program seeking accreditation.
M.7.a. through M.7.d.
For each service delivery indicator, the organization should determine to whom the indicator will be
applied; the person(s) responsible for collecting the data; the source from which the data will be
collected; and a performance target based on an industry benchmark, based on the organization’s
performance history, or established by the organization or another stakeholder.
Consultation
■
WJS Alberta might benefit from developing a reporting framework to guide staff members in
reporting requirements. The framework could define clearly what each performance indicator
means, and this definition could then be used consistently in reports. This could address current
differences in reporting on effectiveness, efficiency, and service access indicators and assist in
developing a consistent understanding of the outcomes to be measured. The reporting
framework that could be used is an existing grid or other reporting template to guide staff
members in ensuring that all components of the standard are being consistently met. The use of
the logic models attached to many of the programs and the outcomes defined in contracts could
be linked to the chosen service delivery performance indicators.
■
It is suggested that WJS Alberta implement its outcomes plan and share it with all staff members
so they know why they are collecting data and can understand why and how the program goals
are being set and accomplished.
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N. Performance Improvement
Principle Statement
The dynamic nature of continuous improvement in a CARF-accredited organization sets it apart
from other organizations providing similar services. CARF-accredited organizations share and
provide the persons served and other interested stakeholders with ongoing information about their
actual performance as a business entity and their ability to achieve optimal outcomes for the persons
served through their programs and services.
Key Areas Addressed
■
Proactive performance improvement
■
Performance information shared with all stakeholders
Recommendations
N.1.a.
N.1.b.(2) through N.1.b.(2)(c)
N.1.c.(1) through N.1.c.(3)
It is recommended that a written performance analysis be completed at least annually. The
performance analysis should analyze performance indicators in relation to performance targets for
service delivery for each program seeking accreditation, including the effectiveness of services,
efficiency of services, and service access. The performance analysis should identify areas needing
performance improvement, result in an action plan to address the improvements needed to reach
established or revised performance targets, and outline the actions taken or changes made to
improve performance.
N.2.a.(1) through N.2.d.
The analysis of performance indicators should be used to review the implementation of the mission
and core values of the organization, improve the quality of programs and services, facilitate
organizational decision making, and review or update the organization’s strategic plan.
N.3.a.(1) through N.3.c.
The organization is urged to communicate accurate performance information to the persons served,
personnel, and other stakeholders according to the needs of the specific group, including the format,
content, and timeliness of the information communicated.
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SECTION 2. CHILD AND YOUTH SERVICES GENERAL
PROGRAM STANDARDS
Principle Statement
For an organization to achieve quality services, the philosophical foundation of child- and familycentred care practices must be demonstrated. Children/youths and families are involved in the
design, implementation, delivery, and ongoing evaluation of applicable services offered by the
organization. A commitment to quality and the involvement of the persons served span the entire
time that they are involved with the organization. The service planning process is individualized,
establishing goals and objectives that incorporate the unique strengths, needs, abilities, and
preferences of the person served. The persons served have the opportunity to transition easily
through a system of care.
A. Program/Service Structure
Principle Statement
A fundamental responsibility of the organization is to provide a comprehensive program structure.
The staffing is designed to maximize opportunities for the persons served to obtain and participate
in the services provided.
The organization, where appropriate, provides information to the child/youth served and in
collaboration with the parent and/or legal representative.
Child- and family-centred care includes the following:
■
Recognition that, when possible, the family is the constant in the child’s/youth’s life, while the
service systems and personnel within those systems fluctuate.
■
Facilitation of family-professional collaboration at all levels of care.
■
Sharing of unbiased and complete information about a child’s/youth’s care on an ongoing basis,
in an appropriate and supportive manner.
■
Implementation of appropriate policies and programs that are comprehensive and provide
necessary support to meet the needs of children/youths and families.
■
Recognition of child/youth and family strengths and individuality and respect for different
methods of coping.
■
Understanding and incorporating the developmental needs of children/youths and families into
service systems.
■
Assurance that the design of health and social service delivery systems is flexible, accessible, and
responsive to the needs of children/youth and families.
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Key Areas Addressed
■
Written plan that guides service delivery
■
Team member responsibilities
■
Developmentally appropriate surroundings and equipment
■
Crisis intervention provided
■
Medical consultation
■
Services relevant to diversity
■
Collaborative partnerships
■
Child/youth/family role in decision making
■
Policies and procedures that facilitate collaboration
■
Qualifications and competency of direct service staff
■
Family participation
■
Team composition/duties
■
Relevant education
■
Clinical supervision
■
Assistance with advocacy and support groups
■
Effective information sharing
■
Arrangement of provision of appropriate services
■
Gathering customer satisfaction information
Recommendations
A.3.b.
A.3.c.
Based on the scope of each program/service provided, the organization should consistently
document its transition criteria and exit criteria.
A.20.a. through A.20.i.
Documented ongoing supervision of direct service personnel should address the accuracy of
assessment and referral skills, when applicable; proficiency of referral skills, when applicable;
appropriateness of the services or supports selected relative to the specific needs of each person
served; service effectiveness as reflected by the persons served meeting their individual goals;
provision of feedback that enhances the skills of direct service personnel; issues of ethics, legal
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requirements, boundaries, self-care, and secondary trauma; service documentation issues identified
through ongoing compliance review; cultural competency issues; and model fidelity, when
implementing evidence-based practices.
A.31.a. through A.31.c.
It is recommended that the organization measure service satisfaction regarding the relevance of
information provided, inclusion and participation of the child/youth in the team process, and
inclusion and participation of the family in the team process.
B. Screening and Access to Services
Principle Statement
The process of screening and assessment is designed to maximize opportunities for the persons
served to gain access to the organization’s programs and services. Each person served is actively
involved in, and has a significant role in, the assessment process. Assessments are conducted in a
manner that identifies the strengths, needs, abilities, and preferences of each person served.
Assessment data may be gathered through various means including face-to-face contact,
telehealth, or from external resources.
Key Areas Addressed
■
Policies and procedures defining access
■
Waiting list criteria
■
Orientation to services
■
Primary assessment
■
Interpretive summary
Recommendations
B.7.c.
B.7.e.(1)(d)
It is recommended that each person admitted to services consistently receive an orientation that is
documented and includes the organization’s code of ethics. It is suggested that the organization
formalize its orientation process and subsequent documentation of orientation of persons served.
Further, it is suggested that the Driver Program create an orientation document for the persons
served that explains the purpose of the program and the required qualifications for each driver.
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B.11.a.(15)(a)(i) through B.11.a.(15)(b)
B.11.a.(20)
B.11.a.(23) through B.11.a.(24)(c)
It is recommended that the primary assessment also gather information about the child’s/youth’s
current level of language functioning, including speech and hearing functioning; current level of
visual functioning; gender identification, sexual orientation, and gender expression; immunization
record; and medication use profile, including prescription and non-prescription medications, efficacy
of medications used, and allergies or adverse reactions.
Consultation
■
It is suggested that the organization work together with colleagues in government to clarify the
release of information as information is critical in providing a full assessment for both youth and
their families. This appears to be happening well in some locations; for example, where
concurrent planning is occurring.
C. Individualized Plan
Principle Statement
Each person served is actively involved in and has a significant role in the individual planning
process and has a major role in determining the direction of the individualized plan. The
individualized plan contains goals and objectives that incorporate the unique strengths, needs,
abilities, and preferences of the persons served, as well as identified challenges and problems.
Individualized plans may consider the significance of traumatic events. Planning is consumer
directed and person centred.
Key Areas Addressed
■
Participation of child/youth in preparation of individual plan
■
Components of individual plan
■
Coordination of services for child/youth
■
Co-occurring disabilities/disorders
■
Content of program notes
Recommendations
There are no recommendations in this area.
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D. Transition/Discharge
Principle Statement
Transition, continuing care, or discharge planning assists the persons served to move from one
level of care to another within the organization or to obtain services that are needed but are not
available within the organization. The transition process is planned with the active participation of
each person served. Transition may include planned discharge, placement on inactive status,
movement to a different level of service or intensity of contact, reunification, re-entry in a juvenile
justice system, or transition to adulthood.
The transition plan is a supportive document that includes information about the person’s
progress and describes the completion of goals and the efficacy of services provided. It is
prepared to ensure a seamless transition to another level of care, another component of care, or an
after care program.
A discharge summary, identifying reasons for discharge, is completed when the person leaves
services for any reason (planned discharge, against medical advice, no show, infringement of
program rules, aging out, etc.).
Just as the assessment is critical to the success of treatment, transition services are critical for the
support of the individual’s ongoing well-being. The organization proactively attempts to contact
the person served after formal transition or discharge to gather needed information related to his
or her postdischarge status. The organization reviews the postdischarge information to determine
the effectiveness of its services and whether additional services were needed.
The transition plan and/or discharge summary may be included in a combined document as long
as it is clear whether the information relates to a transition or discharge planning.
Key Areas Addressed
■
Transition/discharge planning
■
Components of transition plan
■
Follow-up after program participation
Recommendations
D.4.a.
D.4.c.(2)
The organization is urged to consistently prepare transition plans to ensure a seamless transition
when a person served is transferred to another level of care or another component of care or
prepares for reunification or a planned discharge. Further, the transition plans should identify the
gains achieved by the persons served.
D.5.a.(1) through D.5.a.(4)
The organization is urged to document the child’s/youth’s identified strengths, needs, abilities, and
preferences in transition plans.
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E. Medication Use
Principle Statement
Medication use is the practice of handling, prescribing, dispensing, and/or administering
medications to persons served in response to specific symptoms, behaviours, and conditions for
which the use of medications is indicated and deemed efficacious. Medication use may include self
administration, or be provided by personnel of the organization or under contract with a licensed
individual. Medication use is directed towards maximizing the functioning of the persons served
while reducing their specific symptoms and minimizing the impact of side effects.
Medication use includes prescribed or sample medications, and may, when required as part of the
treatment regimen, include over-the-counter or alternative medications provided to the person
served. Alternative medications can include herbal or mineral supplements, vitamins, homeopathic
remedies, hormone therapy, or culturally specific treatments.
Medication control is identified as the process of physically controlling, transporting, storing, and
disposing of medications, including those self administered by the person served.
Self administration for adults is the application of a medication (whether by injection, inhalation,
oral ingestion, or any other means) by the person served, to his/her body; and may include the
organization storing the medication for the person served, or may include staff handing the bottle
or blister-pak to the person served, instructing or verbally prompting the person served to take the
medication, coaching the person served through the steps to ensure proper adherence, and closely
observing the person served self-administering the medication.
Self administration by children or adolescents in a residential setting must be directly supervised
by personnel, and standards related to medication use applied.
Dispensing is considered the practice of pharmacy; the process of preparing and delivering a
prescribed medication (including samples) that has been packaged or re-packaged and labelled by a
physician or pharmacist or other qualified professional licensed to dispense (for later oral
ingestion, injection, inhalation, or other means of administration).
Prescribing is evaluating, determining what agent is to be used by and giving direction to a person
served (or family/legal guardian), in the preparation and administration of a remedy to be used in
the treatment of disease. It includes a verbal or written order, by a qualified professional licensed
to prescribe, that details what medication should be given to whom, in what formulation and dose,
by what route, when, how frequently, and for what length of time.
Key Areas Addressed
■
Individual records of medication
■
Physician review
■
Policies and procedures for prescribing, dispensing, and administering medications
■
Training regarding medications
■
Policies and procedures for safe handling of medication
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Recommendations
E.2.a.(1) through E.2.b.(16)
The organization should provide documented ongoing training and education regarding medications
to the persons served; individuals and family members with legal right or identified by the person
served, when applicable; and personnel providing direct service to the persons served. The
documented training and education should include how the medication works; the risks associated
with each medicine; the intended benefits as related to the behaviour or symptom targeted by this
medication; side effects; contraindications; potential implications between medication and diet and
exercise; risks associated with pregnancy; the importance of taking medications as prescribed,
including, when applicable, the identification of potential obstacles to adherence; the need for
laboratory monitoring; the rationale for each medication; early signs of relapse related to medication
efficacy; signs of non-adherence to medication prescriptions; potential reactions when combining
prescription and non-prescription medications, including alcohol, tobacco, caffeine, illegal drugs,
and alternative medications (e.g., experimental medications, herbal supplements, homeopathic
remedies, vitamins, mineral supplements, hormone therapy, and culturally specific treatment
prescribed by traditional healers); instructions on self-administration, when applicable; wellness
management and recovery planning; and the availability of financial supports and resources to assist
the persons served with handling the costs associated with medications.
F. Non-violent Practices
Principle Statement
Programs strive to be learning environments and to support persons served in the development of
recovery, resiliency, and wellness. Relationships are central to supporting individuals in recovery
and wellness. Programs are challenged to establish quality relationships as a foundation to
supporting recovery and wellness. Providers need to be mindful of developing cultures that create
healing, healthy and safe environments, and include the following:
■
Engagement
■
Partnership—power with, not over
■
Holistic approaches
■
Respect
■
Hope
■
Self direction
Programs need to recognize that individuals may require supports to fully benefit from their
services. Staff are expected to access or provide those supports wanted and needed by the
individual. Supports may include environmental supports, verbal prompts, written expectations,
clarity of rules and expectations, or praise and encouragement.
Page 20
Even with supports, there are times when individuals may show signs of fear, anger, or pain,
which may lead to aggression or agitation. Staff members are trained to recognize and respond to
these signs through de-escalation, changes to the physical environmental, implementation of
meaningful and engaging activities, redirection, active listening, etc. On the rare occasions when
these interventions are not successful and there is imminent danger of serious harm, seclusion or
restraint may be used to ensure safety. Seclusion and restraint are never considered treatment
interventions; they are always considered actions of last resort. The use of seclusion and restraint
must always be followed by a full review, as part of the process to eliminate the use of these in the
future.
The goal is to eliminate the use of seclusion and restraint in behavioural health child and youth
services employment and community services opioid treatment, as the use of seclusion or restraint
creates potential physical and psychological dangers to the persons subject to the interventions, to
the staff members who administer them, or those who witness the practice. Each organization still
utilizing seclusion or restraint should have the elimination thereof as an eventual goal.
Restraint is the use of physical force or mechanical means to temporarily limit a person’s freedom
of movement; chemical restraint is the involuntary emergency administration of medication, in
immediate response to a dangerous behaviour. Restraints used as an assistive device for persons
with physical or medical needs are not considered restraints for purposes of this section. Briefly
holding a person served, without undue force, for the purpose of comforting him or her or to
prevent self-injurious behaviour or injury to self, or holding a person’s hand or arm to safely guide
him or her from one area to another, is not a restraint. Separating individuals threatening to harm
one another, without implementing restraints, is not considered restraint.
Seclusion refers to restriction of the person served to a segregated room with the person’s
freedom to leave physically restricted. Voluntary time out is not considered seclusion, even though
the voluntary time out may occur in response to verbal direction; the person served is considered
in seclusion if freedom to leave the segregated room is denied.
Seclusion or restraint by trained and competent personnel is used only when other less restrictive
measures have been found to be ineffective to protect the person served or others from injury or
serious harm. Peer restraint is not considered an acceptable alternative to restraint by personnel.
Seclusion or restraint is not used as a means of coercion, discipline, convenience, or retaliation.
In a correctional setting, the use of seclusion or restraint for purposes of security is not considered
seclusion or restraint under these standards. Security doors designed to prevent elopement or
wandering are not considered seclusion or restraint. Security measures for forensic purposes, such
as the use of handcuffs instituted by law enforcement personnel, are not subject to these
standards. When permissible, consideration is made to removal of physical restraints while the
person is receiving services in the behavioural health care setting.
Page 21
Key Areas Addressed
■
Training and procedures supporting non-violent practices
■
Policies and procedures for use of seclusion and restraint
■
Patterns of use reviewed
■
Persons trained in use
■
Plans for reduction/elimination of use
Recommendations
There are no recommendations in this area.
G. Records of the Person Served
Principle Statement
A complete and accurate record is developed to ensure that all appropriate individuals have access
to relevant clinical and other information regarding each person served.
Recommendations
G.1.c.
It is recommended that the individual record consistently communicate information in a manner
that is complete.
G.2.
All documents contained in the record that are generated by the organization and require signatures
should consistently include original or electronic signatures.
H. Quality Records Review
Principle Statement
The program has systems and procedures that provide for the ongoing monitoring of the quality,
appropriateness, and utilization of the services provided. This is largely accomplished through a
systematic review of the records of the persons served. The review assists the program in
improving the quality of services provided to each person served.
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Key Areas Addressed
■
Focus of quarterly review
■
Use of information from quarterly review
Recommendations
H.5.a. through H.5.c.
The organization is urged to demonstrate that the information collected from the review-of-records
process is reported to applicable personnel, used to identify training needs, and used to improve the
quality of services.
SECTION 3. CHILD AND YOUTH SERVICES CORE
PROGRAM STANDARDS
N. Diversion/Intervention
Principle Statement
Diversion/Intervention programs may include programs traditionally thought of as intervention
that focus on changing outcomes for persons served and targeting antecedents of the problem.
Diversion programs utilize strategies designed to intervene with at-risk or identified individuals to
reduce or eliminate identified concerns. Within the child welfare field, examples include alternative
response, differential response, or multiple response systems. Diversion/Intervention programs
may serve persons on a voluntary and/or involuntary basis. Programs that serve persons on an
involuntary basis are designed to implement special strategies for engaging this population.
Diversion programs may include programs such as juvenile justice/court diversion, substance
abuse diversion, truancy diversion, DUI/OWI classes, report centres, home monitoring, afterschool tracking, anger management, and building healthy relationships.
Intervention programs target persons who are exhibiting early signs of identified problems and are
at risk for continued or increased problems.
■
Personnel qualifications
■
Public awareness
■
Appropriate program activities
■
Program strategies
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Recommendations
There are no recommendations in this area.
T. Intensive Family-Based Services
Principle Statement
Intensive family-based services are provided in a supportive and interactive manner and directed
towards maintaining or restoring a healthy family relationship and building and strengthening the
capacity of families to care for their children. The services are time limited and are initially
intensive, based on the needs of the family. The services demonstrate a multi-systemic approach
and have a goal of keeping families together or supporting reunification. The services may include
wraparound and family preservation type programs.
Key Areas Addressed
■
Services provided
■
Access to professionals
■
Clinical supervision
Recommendations
There are no recommendations in this area.
Consultation
■
It is suggested that the logic model that details diversion and intervention services be linked to
the outcomes template being used for all WJS Alberta programs.
Z. Support and Facilitation
Support and facilitation services are designed to provide instrumental assistance to
children/youths and their families. They may also support or facilitate the interventions of other
programs (for example, child/youth protection or support programs for foster or adoptive
parents). These strength-based services are provided to enhance and support the child’s/youth’s
and family’s well-being. Services can include transporting children/youths served, supervising
visitation between family members, individual support, child minding, safe exchange, homemaking
services, parent aides, curfew monitoring, and translation services. The services are primarily
delivered in the home or community. A variety of persons other than a program’s staff, such as
volunteers and subcontractors, may provide these services.
Page 24
The following program categories are available under Support and Facilitation:
■
Foster Care Support Services
■
Adoption Support Services
■
Specialized Recruitment
Key Areas Addressed
■
Training for personnel
■
Foster family services
■
Foster family recruitment
■
Foster family training
Recommendations
There are no recommendations in this area.
Standards from the 2013 Employment and Community Services
Standards Manual were also applied during this survey. The following
sections of this report reflect the application of those standards.
SECTION 2. QUALITY INDIVIDUALIZED SERVICES AND
SUPPORTS
A. Program/Service Structure
Principle Statement
A fundamental responsibility of the organization is to provide a comprehensive program structure.
The staffing is designed to maximize opportunities for the persons served to obtain and participate
in the services provided.
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Key Areas Addressed
■
Services are person centred and individualized
■
Persons are given information about the organization’s purposes and ability to address desired
outcomes
■
Documented scope of services shared with stakeholders
■
Service delivery based on accepted field practices
■
Communication for effective service delivery
■
Entrance/exit/transition criteria
Recommendations
There are no recommendations in this area.
Consultation
■
It is suggested that all program handbooks clearly include hours and days of services. Although
this information is found easily in the outreach, family support, fetal alcohol spectrum disorder
(FASD), supportive living, and community housing handbooks, it is difficult to locate in the
employment handbook.
■
Consistency in documentation for the release of information could provide clarity for the
persons served and staff members.
■
Although WJS Alberta has the informed consent of the persons served prior to implementation
of restrictive procedures, it is suggested that a signed copy demonstrating consent be kept in the
working files of persons served.
B. Individual-Centred Service Planning, Design, and Delivery
Principle Statement
Improvement of the quality of an individual’s services/supports requires a focus on the person
and/or family served and their identified strengths, abilities, needs, and preferences. The
organization’s services are designed around the identified needs and desires of the persons served,
are responsive to their expectations, and are relevant to their maximum participation in the
environments of their choice.
The person served participates in decision making, directing, and planning that affects his or her life.
Efforts to include the person served in the direction or delivery of those services/ supports are
evident. The service environment reflects identified cultural needs, practices, and diversity. The
person served is given information about the purposes of the organization.
Page 26
Key Areas Addressed
■
Services are person-centred and individualized
■
Persons are given information about the organization’s purposes and ability to address desired
outcomes
Recommendations
B.5.b.(2)
B.5.b.(3)
Although most coordinated individual service plans include measureable objectives and the methods
and techniques to be used to achieve the objectives, this is not consistent across all programs. It is
recommended that WJS Alberta ensure that all coordinated individualized service plans identify
specific measureable objectives and methods/techniques to be used to achieve the objectives.
Consultation
■
It is suggested that the organization’s quarterly reports be consistently written in a manner that
reports on the individual’s progress related to the measurable indicators described in related
goals.
■
Training around goal planning may be a consideration for the organization. Usage of the
SMART goal process might be helpful.
C. Medication Monitoring and Management
Key Areas Addressed
■
Current, complete records of medications used by persons served
■
Written procedures for storage and safe handling of medications
■
Educational resources and advocacy for persons served in decision making
■
Physician review of medication use
■
Training and education for persons served regarding medications
Recommendations
There are no recommendations in this area.
Page 27
D. Employment Services Principle Standards
Principle Statement
An organization seeking CARF accreditation in the area of employment services provides
individualized services and supports to achieve identified employment outcomes. The array of
services and supports may include:
■
Identification of employment opportunities and resources in the local job market.
■
Development of viable work skills that match workforce needs within the geographic area.
■
Development of realistic employment goals.
■
Establishment of service plans to achieve employment outcomes.
■
Identification of resources and supports to achieve and maintain employment.
■
Coordination of and referral to employment-related services and supports.
The organization maintains its strategic positioning in the employment sector of the community by
designing and continually improving its services based on input from the persons served and from
employers in the local job market, and managing results of the organization’s outcomes management
system. The provision of quality employment services requires a continuous focus on the persons
served and the personnel needs of employers in the organization’s local job market.
Key Areas Addressed
■
Goals of the persons served
■
Personnel needs of local employers
■
Community resources available
■
Economic trends in the local employment sector
Recommendations
There are no recommendations in this area.
Page 28
F. Community Services Principle Standards
Key Areas Addressed
■
Access to community resources and services
■
Enhanced quality of life
■
Community inclusion
■
Community participation
Recommendations
There are no recommendations in this area.
G. Children and Adolescents Specific Population Designation
Principle Statement
Children and Adolescents is a specific population designation that can be added at the option of the
organization to a community service being surveyed if children or adolescents are served and the
organization desires this additional accreditation enhancement.
Such services are tailored to the particular needs and preferences of children and adolescents and are
provided in a setting that is both relevant to and comfortable for this population.
Key Areas Addressed
■
Children, adolescents, and their families are provided with options
■
Social, vocational, psychological, and physical needs are met
Recommendations
G.10.a.
G.10.c. through G.10.h.
G.10.k.
It is recommended that WJS Alberta ensure that personnel receive training on child growth and
development, learning styles, social and emotional needs, the effects of separation and placement on
children, health and nutrition, applicable legal issues, methods of communication, and family
systems theory. The organization could offer this training directly or partner with an external
training entity.
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Consultation
■
The organization provides case notes to the funder/referral source and families that can be used
for transition planning purposes. It is suggested that the organization create a specific transition
document that outlines goals, progress to date, and recommendations for the future that could
be given to new service providers in the event of a family consenting to the release of this
information during services.
SECTION 3. EMPLOYMENT AND COMMUNITY SERVICES
Principle Statement
An organization seeking CARF accreditation in the area of employment and community services
assists the persons served through an individualized person-centred process to obtain access to the
services, supports, and resources of their choice to achieve their desired outcomes. This may be
accomplished by direct service provision, linkages to existing generic opportunities and natural
supports in the community, or any combination of these. The persons served are included in their
communities to the degree they desire.
The organization provides the persons served with information so that they may make informed
choices and decisions. Although we use the phrase person served, this may also include family served,
as appropriate to the service and the individual.
The services and supports are arranged and changed as necessary to meet the identified desires of
the persons served. Service designs address identified individual, family, socioeconomic, and
cultural preferences.
Depending on the program’s scope of services, expected results from these services/supports may
include:
■
Increased inclusion in community activities.
■
Increased or maintained ability to perform activities of daily living.
■
Increased self-direction, self-determination, self-reliance, and self-esteem.
■
Increased independence.
■
Increased employment options.
■
Employment obtained and maintained.
■
Competitive employment.
■
Economic self-sufficiency.
Page 30
C. Community Employment Services
Principle Statement
Community employment services assist persons to obtain successful community employment
opportunities that are responsive to their choices and preferences. Through a strengths-based
approach the program provides person-directed services/supports to individuals to choose,
achieve, and maintain employment in integrated community employment settings.
Work is a fundamental part of adult life. Individually tailored job development, training, and
support recognize each person’s employability and potential contribution to the labour market.
Persons are supported as needed through an individualized person-centred model of services to
choose and obtain a successful employment opportunity consistent with their preferences, keep
the employment, and find new employment if necessary or for purposes of career advancement.
Such services may be described as individual placements, contracted temporary personnel services,
competitive employment, supported employment, transitional employment, mobile work crews,
contracted work groups, enclaves, community-based SourceAmerica™ (formerly NISH) contracts,
and other business-based work groups in community-integrated designs. In Canada employment
in the form of bona fide volunteer placements is possible.
Individuals may be paid by community employers or by the organization. Employment is in the
community.
Job Development
Successful job development concurrently uses assessment information about the strengths and
interests of the person seeking employment to target the types of jobs available from potential
employers in the local labour market. Typical job development activities include reviewing local
employment opportunities and developing potential employers/customers through direct and
indirect promotional strategies. Job development may include facilitating a hiring agreement
between an employer and a person seeking employment. Some persons seeking employment may
want assistance at only a basic, informational level such as self-directed job search.
Employment Supports
Employment support services are activities that are employment-related to promote successful
training of a person to a new job, job adjustment, retention, and advancement. These services are
based on the individual employee with a focus on achieving long-term retention of the person in
the job.
The level of employment support services is individualized to each employee and the complexity
of the job.
Often supports are intensive for the initial orientation and training of an employee with the intent
of leading to natural supports and/or reduced external job coaching. However, some persons may
not require any employment supports at the job site; others may require intensive initial training
with a quick decrease in supports, while some will be most successful when long-term supports
are provided.
Supports can include assisting the employee with understanding the job culture, industry practices,
and work behaviours expected by the employer. It may also include helping the employer and
coworkers to understand the support strategies and accommodations needed by the worker.
Page 31
Supports are a critical element of the long-term effectiveness of community employment. Support
services address issues such as assistance in training a person to complete new tasks, changes in
work schedule or work promotion, a decrease in productivity of the person served, adjusting to
new supervisors, and managing changes in non-work environments or other critical life activities
that may affect work performance. Routine follow-up with the employer and the employee is
crucial to continued job success.
Key Areas Addressed
■
Integrated employment choice
■
Integrated employment obtainment
■
Pays wages at or above minimum wage
■
Provides a benefits package
■
Employment provided in regular business settings
■
Integrated employment retention
■
Provides career advancement resources
■
Business plan is used to design service
Recommendations
C.12.a.
C.12.b.
WJS Alberta has a form that is available to review the level of ongoing supports a person served
and/or employer may require. Although this form is consistently completed annually during a
person’s individual service planning, semi-annual reviews of the level of ongoing support needed
have not been done regularly for each person served. It is recommended that the organization
review the level of ongoing support a person served and/or an employer may require on a semiannual basis.
C.14.
Although the organization has a general emergency on-call and crisis intervention policy and
procedure, these do not clearly address the specific role it will play if an employment crisis occurs.
The program should have a policy that indicates its role in providing or arranging for employment
crisis intervention services.
Page 32
J. Family-Based/Shared Living Supports
Principle Statement
Family Services
Family services are provided to persons served and/or their families, either to enable the person
and the family to stay together or to enable the person served to remain involved with his or her
family. Families, including the persons served, are the key decision makers in identifying the
services/supports needed and in choosing how those services/supports will be delivered.
Key Areas Addressed
■
Families enabled to stay together
■
Persons served remain involved with their families
■
Supports and services established as needed
Host Family/Shared Living Services
Host family/shared living services assist a person served to find a shared living situation in which
he/she is a valued person in the home and has supports as desired to be a participating member of
the community. An organization may call these services a variety of names, such as host family
services, shared living services or supports, alternative family living, structured family care giving,
family care, or home share.
Getting the person in the right match is a critical component to successful host family/shared
living services. The organization begins by exploring with the person served what constitutes
quality of life for him/her and identifies applicant providers who are a potential match with the
person’s identified criteria. The person served makes the final decision of selecting his or her host
family/shared living provider.
Safety, responsibility, and respect between or amongst all people in the home are guiding
principles in these services. Persons are supported to have meaningful reciprocal relationships
both within the home, where they contribute to decision making, and the community. The service
provider helps the person served to develop natural supports and strengthen existing networks.
Relationships with the family of origin or extended family are maintained as desired by the person
served. The provider supports the emotional, physical, and personal well-being of the person.
Persons develop their personal lifestyle and modify the level of support over time, if they so
choose. The provider encourages and supports the person served to make his or her own
decisions and choices.
The host family/shared living provider does not necessarily have to be a family, as it could be an
individual supporting the person. In this program description and these standards, provider refers to
the individual(s) supporting the person served. Although the “home” is generally the provider’s
home or residence, it may also be the home of the person served.
Page 33
Key Areas Addressed
■
Appropriate matches of non-family participants with homes
■
Contracts that identify roles, responsibilities, needs, and monitoring
■
Needed supports
■
Community living services in a long-term family-based setting
■
Sense of permanency
Recommendations
J.1.f.
It is recommended that WJS Alberta address contingency planning in the event of loss of the
primary caregiver.
J.5.a.
J.5.b.
The organization should assist families with development of a plan for relief, including a 24-hour
response system and respite services and supports, if needed.
J.22.a. through J.22.f.
It is recommended that the organization require providers to participate in competency-based
training that addresses the implementation of program values; first aid; basic healthcare expectations;
documentation practices; medication management, when applicable for the person served; and other
specific areas as applicable to the person served. The organization might consider including support
home providers in the training provided for staff members.
J.24.a.(1) through J.24.a.(3)
J.24.d.
J.24.e.
The organization is urged to implement a procedure for monitoring the performance expectations of
the provider that takes place initially at 30 days and 90 days; quarterly for the first year; and
subsequently every six months, unless the individual situation merits more frequently. The
procedure should include documenting the results of monitoring visits and address performance
improvement as needed.
Consultation
■
When families are located in a remote area, the organization might consider connecting them to
the closest WJS Alberta location as a means of ensuring that the families feel more closely
supported.
■
Although the organization has done some planning with providers, it is suggested that this
information be included in the providers’ files for easy access.
Page 34
K. Community Housing
Principle Statement
Community housing addresses the desires, goals, strengths, abilities, needs, health, safety, and life
span issues of the persons served, regardless of the home in which they live and/or the scope,
duration, and intensity of the services they receive. The residences in which services/supports are
provided are typically owned, rented, leased, or operated directly by the organization, or may be
owned, rented, or leased by a third party, such as a governmental entity. Providers exercise control
over these sites in terms of having direct or indirect responsibility for the physical conditions of
the facility.
Community housing is provided in partnership with individuals. These services/supports are
designed to assist the persons served to achieve success in and satisfaction with community living.
They may be temporary or long-term in nature. The services/supports are focused on home and
community integration and engagement in productive activities. Community housing enhances the
independence, dignity, personal choice, and privacy of the persons served. For persons in alcohol
and other drug programs, these services/supports are focused on providing sober living
environments to increase the likelihood of sobriety and abstinence and to decrease the potential
for relapse.
Community housing programs may be referred to as group homes, halfway houses, three-quarter
way houses, recovery residences, sober housing, domestic violence or homeless shelters, and safe
houses. These programs may be located in rural or urban settings and in houses, apartments,
townhouses, or other residential settings owned, rented, leased, or operated by the organization.
They may include congregate living facilities and clustered homes/apartments in multiple-unit
settings. These residences are often physically integrated into the community, and every effort is
made to ensure that they approximate other homes in their neighbourhoods in terms of size and
number of individuals.
Community housing may include either or both of the following:
■
Transitional living that provides interim supports and services for persons who are at risk of
institutional placement, persons transitioning from institutional settings, or persons who are
homeless. Transitional living is typically provided for six to twelve months and can be offered in
congregate settings that may be larger than residences typically found in the community.
■
Long-term housing that provides stable, supported community living or assists the persons
served to obtain and maintain safe, affordable, accessible, and stable housing.
The residences in which Community Housing services are provided must be identified in the
Intent to Survey. These sites will be visited during the survey process and identified in the survey
report and accreditation outcome as a site at which the organization provides a Community
Housing program.
Key Areas Addressed
■
Safe, secure, private location
■
In-home safety needs
■
Options to make changes in living arrangements
Page 35
■
Support to persons as they explore alternatives
■
Access as desired to community activities
■
System for on-call availability of personnel
Recommendations
There are no recommendations in this area.
L. Supported Living
Principle Statement
Supported living addresses the desires, goals, strengths, abilities, needs, health, safety, and life span
issues of persons usually living in their own homes (apartments, townhouses, or other residential
settings). Supported living services are generally long-term in nature but may change in scope,
duration, intensity, or location as the needs and preferences of individuals change over time.
Supported living refers to the support services provided to the person served, not the residence in
which these services are provided. A sampling of people receiving services/supports in these sites
will be visited as part of the interview process. Although the residence will generally be owned,
rented, or leased by the person who lives there, the organization may occasionally rent or lease an
apartment when the person served is unable to do so. Typically, in this situation the organization
would co-sign or in other ways guarantee the lease or rental agreement; however, the person
served would be identified as the tenant.
Supported living programs may be referred to as supported living services, independent living,
supportive living, semi-independent living, and apartment living; and services/supports may
include home health aide and personal care attendant services. Typically there would not be more
than two or three persons served living in a residence, no house rules or structure would be
applied to the living situation by the organization, and persons served can come and go as they
please. Service planning often identifies the number of hours and types of support services
provided.
The home or individual apartment of the person served, even when the organization holds the
lease or rental agreement on behalf of the person served, is not included in the intent to survey or
identified as a site on the accreditation outcome.
Key Areas Addressed
■
Safe, affordable, accessible housing chosen by the individual
■
In-home safety needs
■
Support personnel available based on needs
Page 36
■
Supports available based on needs and desires
■
Living as desired in the community
■
Persons have opportunities to access community activities
Recommendations
There are no recommendations in this area.
M. Respite Services
Principle Statement
Respite services facilitate access to time-limited, temporary relief from the ongoing responsibility
of service delivery for the persons served, families, and/or organizations. Respite services may be
provided in the home, in the community, or at other sites, as appropriate. An organization
providing respite services actively works to ensure the availability of an adequate number of direct
service personnel.
Key Areas Addressed
■
Time-limited, temporary relief from service delivery
■
Accommodation for family’s living routine and needs of person served
Recommendations
There are no recommendations in this area.
N. Services Coordination
Principle Statement
Services coordination programs provide goal-oriented and individualized supports focusing on
improved self-sufficiency for the persons served through assessment, planning, linkage, advocacy,
coordination, and monitoring activities. Successful services coordination results in community
opportunities and increased independence for the persons served. Programs may provide
occasional supportive counselling and crisis intervention services, when allowed by regulatory or
funding authorities.
Page 37
Services coordination may be provided by an organization as part of its individual service planning
and delivery, by a department or division within the organization that works with individuals who
are internal and/or external to the organization, or by an organization with the sole purpose of
providing community services coordination. Such programs are typically provided by qualified
services coordinators or by case management teams.
Organizations performing services coordination as a routine function of other services or
programs are not required to apply these standards unless they are specifically seeking
accreditation for this program.
Key Areas Addressed
■
Goal-oriented and systematic process of advocacy
■
Coordination of services
■
Formation of linkages with community resources and services
Recommendations
N.1.
Although it is evident from file notes that individuals are linked to services and resources, these
linkages are not consistently identified in the individual service plan. It is recommended that these
linkages be identified in all individual service plans.
P. Community Integration
Principle Statement
Community integration is designed to help persons to optimize their personal, social, and
vocational competency to live successfully in the community. Persons served are active partners in
determining the activities they desire to participate in. Therefore, the settings can be informal to
reduce barriers between staff members and persons served. An activity centre, a day program, a
clubhouse, and a drop-in centre are examples of community integration services. Consumer-run
programs are also included.
Community integration provides opportunities for the community participation of the persons
served. The organization defines the scope of these services and supports based on the identified
needs and desires of the persons served. This may include services for persons who without this
option are at risk of receiving services full-time in more restrictive environments with intensive
levels of supports such as hospitalization or nursing home care. A person may participate in a
variety of community life experiences or interactions that may include, but are not limited to:
■
Leisure or recreational activities.
■
Communication activities.
■
Spiritual activities.
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■
Cultural activities.
■
Pre-vocational experiences.
■
Vocational pursuits.
■
Development of work attitudes.
■
Employment activities.
■
Volunteerism in the community.
■
Educational and training activities.
■
Development of living skills.
■
Health and wellness promotion.
■
Orientation, mobility, and destination training.
■
Access and utilization of public transportation.
■
Interacting with volunteers from the community in program activities.
■
Community collaborations and social connections developed by the program (partnerships with
community entities such as senior centres, arts councils, etc.).
Key Areas Addressed
■
Opportunities for community participation
Recommendations
There are no recommendations in this area.
S. Behavioural Consultation Services
Principle Statement
The focus of the service is to increase the person’s ability to express more effective and acceptable
behaviours. Behavioural strategies are identified and used to teach the person better ways to deal
with the environment and personal stressors to ensure that targeted behaviours are discouraged
and positive behaviours are learned and maintained. Through redirection of a targeted behaviour
to a more socially and culturally acceptable behaviour, persons are able to achieve increased
participation in mainstream community activities. This includes services to persons to address
targeted behaviours in the home or community, such as eating disorders, disruptive behaviours, or
self-injurious behaviours.
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Key Areas Addressed
■
Skill/knowledge of personnel
■
Team meetings
■
Behavioural assessment input
■
Individualized behavioural strategies to replace
■
Strategies developed with key persons
■
Training supports implementation
■
Monitoring strategies
Recommendations
There are no recommendations in this area.
Page 40
PROGRAMS/SERVICES BY LOCATION
WJS Alberta; A Division of W. J. Stelmaschuk and Associates Ltd.
10548 - 106 Street
Edmonton AB T5H 2X6
CANADA
Community Integration
Supported Living
Slave Lake Office
211-2nd Avenue NW
Slave Lake AB T0G 2A0
CANADA
Diversion/Intervention (Children and Adolescents)
Support and Facilitation (Children and Adolescents)
Community Employment Services: Employment Supports
Community Employment Services: Job Development
Community Integration
Host Family/Shared Living Services
Services Coordination
Supported Living
Athabasca Office
4802 - 49 Street
Athabasca AB T9S 1S1
CANADA
Diversion/Intervention (Children and Adolescents)
Support and Facilitation (Children and Adolescents)
Red Deer Office
4604 - 49 Street
Red Deer AB T4N 1T5
CANADA
Intensive Family-Based Services (Children and Adolescents)
Lac La Biche Office
10107 - 102 Avenue, Suite 106
Lac La Biche AB T0A 2C0
CANADA
Diversion/Intervention (Children and Adolescents)
Support and Facilitation (Children and Adolescents)
Page 41
Smoky Lake Office
108 Wheatland Avenue, Room 109, Provincial Building
Smoky Lake AB T0A 3C0
CANADA
Diversion/Intervention (Children and Adolescents)
Saint Paul Office
4922-51 Avenue
Saint Paul AB T0A 3A0
CANADA
Diversion/Intervention (Children and Adolescents)
Peace River Office
10010 - 98 Street, Box 7323
Peace River AB T8S 1S9
CANADA
Diversion/Intervention (Children and Adolescents)
Intensive Family-Based Services (Children and Adolescents)
Support and Facilitation (Children and Adolescents)
Services Coordination
Fairview Office
10316 - 109 Street, Unit 110
Fairview AB T0H 1L0
CANADA
Diversion/Intervention (Children and Adolescents)
Intensive Family-Based Services (Children and Adolescents)
Services Coordination
High Prairie Office
4723 53 Avenue, #209
Box 968
High Prairie AB T0G 1E0
CANADA
Diversion/Intervention (Children and Adolescents)
Intensive Family-Based Services (Children and Adolescents)
Wabasca Office
103 - 867 Stony Point Road
Wabasca AB T0G 2K0
CANADA
Diversion/Intervention (Children and Adolescents)
Page 42
Fort McMurray Office
10012 Franklin Avenue, Unit 104
Fort McMurray AB T9H 2K6
CANADA
Community Integration
Services Coordination
Grande Prairie Office
9728 Montrose Avenue, Unit 406
Grande Prairie AB T8V 5B6
CANADA
Behavioural Consultation Services
Behavioural Consultation Services (Children and Adolescents)
Westlock Office
9916 106 Street, Unit 1
Westlock AB T7P 2K1
CANADA
Community Employment Services: Employment Supports
Community Employment Services: Job Development
Community Integration
Family Services
Respite Services
Services Coordination
Supported Living
Vegreville Office
5122 50 Avenue
Vegreville AB T9C 1M5
CANADA
Community Employment Services: Employment Supports
Community Employment Services: Job Development
Community Integration
Family Services (Children and Adolescents)
Services Coordination
Bonnyville Home
102 West 3909 47 Avenue
Bonnyville AB T9N 1J9
CANADA
Community Housing
Page 43
Cherokee House/Blair’s Program
5918 51 Street
Vegreville AB T9C 1H9
CANADA
Community Housing
Dakota House
5601 44A Street
Vegreville AB T9C 1E3
CANADA
Community Housing
Mundare Home
5216 54 Avenue
Mundare AB T0B 3H0
CANADA
Community Housing
Keyano Home
5013 51 Street
Colinton AB T0G 0R0
CANADA
Community Housing
Barrhead Home
4822 52 Street
Barrhead AB T7N 1A2
CANADA
Community Housing
Westlock Home (Program 58)
9736 106 Street
Westlock AB T7P 1W9
CANADA
Community Housing
Westlock Home (Program 60)
11035 104 Street
Westlock AB T7P 1W9
CANADA
Community Housing
Page 44
Westlock Home (Program 36)
9815 107 Street
Westlock AB T7P 1W9
CANADA
Community Housing
Fort McMurray Home (Unit 2)
100B Gordon White Avenue, Unit 2
Fort McMurray AB T9H 2K6
CANADA
Community Housing
Fort McMurray Home (Unit 4)
100B Gordon White Avenue, Unit 4
Fort McMurray AB T9H 2K6
CANADA
Community Housing
Slave Lake Home
412 Fifth Street NE
Slave Lake AB T0G 2A2
CANADA
Community Housing
Fort McMurray Home (Unit 3)
100B Gordon White Avenue, Unit 3
Fort McMurray AB T9H 2K6
CANADA
Community Housing
Cold Lake Office
4823 50th Street
Cold Lake AB T9M 1P1
CANADA
Community Employment Services: Employment Supports
Community Employment Services: Job Development
Community Integration
Respite Services
Supported Living
Page 45
High Level Office
9814 - 101 Street, Unit 106-107
High Level AB T0H 1Z0
CANADA
Intensive Family-Based Services (Children and Adolescents)
Vegreville Home (complex needs)
5538 50 Street
Vegreville AB T9C 1K3
CANADA
Community Housing
Oiler Home
4502 60 Avenue
Vegreville AB T9C 1V8
CANADA
Community Housing
Wetaskiwin Office
4725 56 Street, #103A
Wetaskiwin AB T9A 3M2
CANADA
Intensive Family-Based Services (Children and Adolescents)
Page 46