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Good Mobile Messaging Server Version 7.2.2.6
Good Mobile Control Server 2.6.0.801
for Microsoft Windows Exchange
Release Notes
General Availability
Updated 01/07/15
Overview .......................................................................................................................................... 2
Good Mobile Messaging Server Version 7.2.2.6 (Hot Fix) (12/17/14) ................................................. 3
Issues Resolved - GMM ............................................................................................................... 3
Good Mobile Messaging Server v7.2.2.5 (Service Release) (12/16/14)................................................ 3
In This Release ............................................................................................................................ 3
Issues Resolved – GMM .............................................................................................................. 4
Open Issues – GMM .................................................................................................................... 4
Good Mobile Control Server Version 2.6.0.801 (Feature Release) (12/16/14) ..................................... 4
New in This Release .................................................................................................................... 4
Issues Resolved - GMC ............................................................................................................... 5
Open Issues - GMC ..................................................................................................................... 6
Good Mobile Control Server Version 2.5.3.723 (Service Release) (08/04/14) ..................................... 7
New in This Release .................................................................................................................... 7
Issues Resolved - GMC ............................................................................................................... 7
Open Issues - GMC ..................................................................................................................... 7
Good Mobile Control Server Version 2.5.2.701 (Service Release) (07/23/14) ..................................... 8
New in This Release .................................................................................................................... 8
Issues Resolved - GMC ............................................................................................................... 8
Good Mobile Control Server Version 2.5.0.672 (Feature Release) (04/28/14) ..................................... 8
New in This Release .................................................................................................................... 8
Issues Resolved - GMC ............................................................................................................... 8
Open Issues - GMC ..................................................................................................................... 9
Good Mobile Messaging Server v7.2.1.10 (Service Release) (04/21/14) ............................................ 10
In This Release .......................................................................................................................... 10
Issues Resolved – GMM ............................................................................................................ 10
Open Issues – GMM .................................................................................................................. 11
Good Mobile Control Server v2.4.2.610 (Service Release) (03/07/14)................................................ 11
In This Release .......................................................................................................................... 11
Issues Resolved – GMC ............................................................................................................ 11
Good Mobile Control Server v2.4.1.539 (Service Release) (10/22/13) ......................................... 12
In This Release .......................................................................................................................... 12
New in GMC ........................................................................................................................... 12
Issues Resolved – GMM/GMC .................................................................................................. 12
Good Mobile Control Server v2.4.0.501 (Feature Release)/Good Mobile Messaging Server
v7.2.0.53 (Feature Release) (08/13/13) ........................................................................................ 13
In This Release .......................................................................................................................... 13
1
© Good Technology 2015. All rights reserved.
New in GMC ........................................................................................................................... 13
New in GMM ........................................................................................................................... 13
Retaining Fixes to Japanese Character Display ........................................................................ 13
Issues Resolved – GMM/GMC .................................................................................................. 14
Good Mobile Control Server v2.3.2.3 (Service Release) (07/10/13) ................................................... 15
Good Mobile Messaging Server v7.1.1.46 (Service Release) (07/10/13) .................................. 15
Issues Resolved – GMM ............................................................................................................ 15
Good Mobile Control Server v2.3.0.402 (Feature Release)/Good Mobile Messaging Server
v7.1.0.34 (Feature Release) (01/31/13) ........................................................................................ 16
In This Release .......................................................................................................................... 16
Issues Resolved – GMM/GMC .................................................................................................. 16
Good Mobile Messaging Server v7.0.1.3 (Service Release) ........................................................ 17
In This Release .......................................................................................................................... 17
Issues Resolved - GMM ............................................................................................................. 18
Good Mobile Control Server v2.2.0.315 (Service Release) .......................................................... 18
Upgrading from Build 2.2.0.299 to Build 2.2.0.315 .................................................................... 18
Issues Resolved - GMC ............................................................................................................. 18
Good Mobile Control 2.2.0/Good Mobile Messaging Server Version 7.0.0 ................................... 19
1
New Features ........................................................................................................................... 19
Moving Users Between Good Mobile Messaging Servers Using GMC ..................................... 20
Issues Resolved ......................................................................................................................... 20
Good Mobile Control Server Version 2.1........................................................................................ 21
New Feature............................................................................................................................... 21
Issues Resolved ......................................................................................................................... 21
Good Mobile Messaging Server Version 6.4.2.25 (Service Release)................................................ 22
In This Release .......................................................................................................................... 22
Using EWS for Calendar ............................................................................................................ 22
Issues Resolved ......................................................................................................................... 22
Product Advisory for GMM Server Exchange 6.4.0.10 and 6.4.1.x ............................................... 23
Problem ...................................................................................................................................... 23
Cause ......................................................................................................................................... 23
Environment ............................................................................................................................... 23
Remedy ...................................................................................................................................... 23
Good Mobile Messaging Server Version 6.4.1.16 (Service Release) ................................................. 24
Product Advisory ........................................................................................................................ 24
Issues Resolved ......................................................................................................................... 25
Good Mobile Control Server 1.3.5; Good Mobile Messaging Server Version 6.4.0.10.................. 26
New Features - Good Mobile Control ........................................................................................ 26
New Features - GMMS Exchange ............................................................................................. 26
Issues Resolved ......................................................................................................................... 27
Downgrading from GMM Version 6.4.0 ..................................................................................... 28
Enabling Detailed Calendar Reminder Notification ................................................................... 28
Partner Software Distribution ..................................................................................................... 28
Scalability ................................................................................................................................... 28
Open Issues in Good Mobile Messaging Server and Good Mobile Control Server .................. 29
Overview
This release of Good for Enterprise includes a service release, v7.2.2, for Good Mobile
Messaging Server and a feature release, v2.6.0, for Good Mobile Control Server.
For a complete list of handhelds that are compatible with this server software, and additional
details and known issues about a specific device/ROM/carrier combination, refer to the Good
Monitoring Portal | Supported Devices (www.good.com/gmp). The Portal also lists which
handhelds are covered by Good’s Technical Support.
2
© Good Technology 2015. All rights reserved.
The following Microsoft Exchange versions are supported:
•
Microsoft Exchange 2003
•
Microsoft Exchange 2007 SP3 and prior
•
Microsoft Exchange 2010 SP2 RU4 and prior
•
Microsoft Exchange 2013 CU1
Note: If you downgrade Good Mobile Messaging Server to version 6.0.3.50 or move users to this
server, you must manually disable HTML through the registry.
Note: Support for Exchange 2000 has been discontinued for versions later than 6.0.0. Support for
Exchange 5.5 has been discontinued for versions later than 4.9.2 and for Microsoft Small
Business server for versions later than 4.9.1. If you are a Microsoft SBS customer or are running
Exchange 5.5, a separate communication regarding this change has been sent to you from the
Good product management support team.
Note: Good Mobile Messaging Server versions support the current and two previous versions of
Good Mobile Messaging Client. Good Mobile Messaging Client versions support the current and
two previous versions of Good Mobile Messaging Server.
For the latest compatibility information, please refer to the Compatibility Matrix.
In the following “Notes” sections, the listed issues have not been sufficiently resolved in this
release and will be addressed in a future release. The issues are identified by component and a
brief description is given. A workaround is provided if it is available. For more information, contact
your Good representative.
Good Mobile Control Server = GMC
Good Mobile Messaging Server = GMM
Good Mobile Messaging Server Version 7.2.2.6 (Hot Fix) (12/17/14)
The hot fixes in this release have been developed to address urgent specific issues within
customers’ environments.
To achieve a rapid turnaround, hot fixes do not undergo the same level of testing as
service or feature releases. Hot fixes are available, by request, from Good Technical
Support.
All defects addressed in hot fixes are included in the next scheduled service or feature
release.
Issues Resolved - GMM
Component
S/MIME
Issue
A “Handle LDAP_UNAVAILABLE” error occurs during S/MIME
certificate retrieval..
Tracker
FIRST7876
Good Mobile Messaging Server v7.2.2.5 (Service Release) (12/16/14)
In This Release
•
Better handling for limited recipients in an email/calendar during Reply-All. Up to 32
recipients are displayed. The user is prompted to use these or all recipients on the
server, including those not visible. (Requires GFE iOS Client v2.7.0 or higher, GFE
Android Client v 2.8.0 (to be released))
3
© Good Technology 2015. All rights reserved.
•
Defect fixes
Issues Resolved – GMM
Component
Provisioning
Issue
Device sticks at starting services during provisioning.
Service
RCA Goodlink service crashing multiple times.
Service
Server handhelds require a long time to initialize and Good Link
service restarts every 30 to 40 minutes.
Email
On exchange 2010, when replying with an attachment and
using multibyte characters, the original email text may include
garbled characters.
Email
Server crash.
Email
Email signature in Japanese is corrupted.
Provisioning
Regenerating a PIN to reinstall application on the same device
results in an error message: “The PIN cannot be reused. Please
contact the admin."
Deleted email folder from Outlook is still displayed on GFE Client.
Email
Tracker
FIRST6537
FIRST6787
FIRST7285
FIRST7410
FIRST7427
FIRST7516
FIRST7558
FIRST7642
Open Issues – GMM
Component
Calendar
Provisioning
Calendar
Calendar
Issue
Deleted invitees still appear on a meeting request on the meeting
organizer’s device calendar, a "Cancelled" prefix is added to the
meeting title.
Handhelds cannot be provisioned with old email address after
change in the SMTP address.
In an Exchange 2013 environment, forwarding a meeting request
from user A to user B causes 2 requests to be received on user
B’s device. Also true using OWA. An apparent Exchange 2013
feature/bug.
Recipient name is displaying in incorrect format for the updated
meeting request acceptance mail in Sent items.
Tracker
GMMSEXC
-1286
GMMSEXC
-1271
GMMSEXC
-1270
GMMSEXC
-1269
Good Mobile Control Server Version 2.6.0.801 (Feature Release) (12/16/14)
New in This Release
•
•
•
•
•
Support for 3rd party Auth Delegates
Support auto-import of users from GMC to GC via Easy Activation
Support Windows Pro 8.1 GFE clients
iOS 8 MDM - Support for new device restrictions
Support Easy Activation after email address change*
* Requires GFE iOS Client version 2.7.0 or Android Client version 2.7.1 for support of Easy
Activation. Requires Good Control Server v1.8.42 or higher and GD SDK iOS 1.9.4340 and
Android 1.9.1162 or higher for support of GD app interoperability.
4
© Good Technology 2015. All rights reserved.
Note: For Windows devices only, with GMC release 2.6.0, ”Do not install on this platform” is
the default setting for all new policies. When GMC is updated to release 2.6.0, any previous
settings for “Version to install” are retained.
Issues Resolved - GMC
Component
GMC
Issue
If a user has the View-only Administrator role and also the Self
Service role, they can see the OTA PIN of other users.
GMC
Disclaimer Rule is not displayed on Android Good Client.
GMC
Unable to upgrade from Good Mobile Control v2.3.x.
GMC
Users from Bidirectional external trust forest not able to
connect to Self Service portal.
Policy import from source GMC to destination GMC with
different time zone results not working.
Unable to log into self-service portal if double-byte
characters are present.
Move optimizations if moving from 2.5.1.683 to higher
versions.
GMC
GMC
GMC
GMC
Customer app (ipa) does not show the correct app icon when
opening the webstore or when uploading to GMC (missing
image).
GMC
Welcome Email Support for Japanese Character-set.
GMC
Handheld Page fix where list of devices can disappear
randomly.
GMC
SSO login will not work if trying to use the configured browser
from the localhost machine itself.
With SSL set to On for all LDAP connections between GMC
and AD, all domains remain visible but all search operations
against unsecure domains will fail.
Unicode characters are not supported in device names.
[Android] If the GMA policy setting “Allow user to persist
enterprise credentials in Good secure container for website
and web proxy access” is enabled in GMC v2.5 and GMC is
later downgraded to GMC v2.4, the user will continue to see
the “Remember me” feature enabled. Workaround: to disable
this feature on the device, make any change to the policy in
GMC v2.4 and save it. (Store Credentials are enabled by
default when provisioning a 2.6 Client in 2.4 environment.)
Added configuration option to enable/disable SSL protocol
versions to address vulnerabilities such as POODLE
(https://community.good.com/docs/DOC-3827).
Custom apps display bundle name vs display name.
If a GC database is down, the status indicator on the Settings
> Enterprise Servers page remains green.
Unchecking MDM policy settings “Query of device
information,” “Query of network information,” “Restrictionrelated queries,” “Security-related queries” may cause
Compliance Manager blacklist/whitelist device checks to fail.
GMC
GMC
GMC
GMC
GMC
GMC
GMC
5
© Good Technology 2015. All rights reserved.
Tracker
FIRST6308
FIRST6827
FIRST6924
FIRST7351
FIRST7385
FIRST7473
FIRST7485
FIRST7513
FIRST7607
FIRST7723
GMC-1175
GMC-2963
GMC-3273
GMC-3307
GMC-3841
GMC-3859
GMC-3905
MDM-94
Open Issues - GMC
Component
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
Issue
"OutOfMemoryError" while executing iOSMDM test
with 36000 devices.
[Domino] Unable to add Unicode users to roles when
there is no mailbox, using Domino Dir.Auth.
Store Credentials are enabled by default when
provisioning a 2.6 Client in 2.4 environment.
No re-sync and cannot receive email after moving user
from GMM 7.2 to 8.1, then to 8.2, while handheld is not
connected.
Applications refresh remains pending for bMdm
Android.
Upgrading GMC from 2.5 to 2.6 with 8.3 GMM present,
some new database fields for EWS/SQL GMM and all
new database fields for EWS/BDB are not be
displayed on Server info page.
Email address does not update in OTA email when
resent from GMC
When moving Windows 8 devices to a new GMC, the
source GMC completed-moves log does not display
successfully completed actions.
If the GMC has a policy that is >8k in size and the
“Enable automatic import of users” into Good Control
server is enabled on the GMC side, then during the
Easy Activation process, there is a Policy Retrieval
error as the retrieval fails.
When an Easy Activation process times out on a
device, the GMC handheld log may indicate success.
Old email address shown in compliance email
notification.
If an admin edits a user’s SMTP address in Exchange,
rather than adding a new address for the user in
Exchange, GFE reset cannot finish re-sync. GFE
cannot be used in this state.
Easy activation fails after changing a user’s email
address.
Policies dynamically created in Good Control as part of
the GMC automatic-import feature may be named
incorrectly.
If the GC certificate is missing on the GMC host
machine, you will be unable to remove the GC on the
GMC Settings > Enterprise Servers page.
Workaround: Use Replace on the Enterprise Server
page for the GC and replace the GC with itself or
another.
If a GC database is down, the status indicator on the
Settings > Enterprise Servers page remains green.
Scheduled reports of the same frequency type are
send at once even if date requirement is not met.
An SMTP-changed user whose OTA PIN has expired
can still provision their device using old mail with
expired PIN, but not using a newly generated pin.
If attempting to set up Easy Activation for a suspended
6
© Good Technology 2015. All rights reserved.
Tracker
GMC-3035
GMC-3298
GMC-3307
GMC-3367
GMC-3403
GMC-3687
GMC-3797
GMC-3829
GMC-3837
GMC-3839
GMC-3845
GMC-3852
GMC-3858
GMC-3886
GMC-3898
GMC-3905
GMC-3912
GMC-3917
GMC-3921
GMC
GMC
GMC
device, the operation will fail, but no failure log will be
created in GMC Settings and the GC/GMC/Client
status displays as normal.
Once an Application Management policy template is
assigned to a policy, the policy cannot be reverted to
No Template (custom settings). The workaround is to
create a new, empty template and assign it to the
policy.
The Send All Traffic option in a policy’s iOS
configuration VPN settings does not sync with the
client.
If authentication delegation is set for the client and
subsequently changed to none, a password continues
to be required.
GMC-3923
GMC-3930
GFEANDROID5977
Good Mobile Control Server Version 2.5.3.723 (Service Release) (08/04/14)
New in This Release
•
This release supports an increased policy-length restriction for policy messages. In previous
versions of Good Mobile Control, compliance policy messages were restricted to 8k in size.
This limit can break compliance policy checks for Android devices when the size of the policy
is very large. This release removes that limit for Android devices. Policies up to 256K in size
have been tested for Android devices. The GFE Android client 2.6.0 or higher is required.
(GMC-3434)
Issues Resolved - GMC
Component
GMC
GMC
GMC
GMC
Issue
Support for compliance policy messages larger than 8K
for Android devices.
Delays pushing iOS configuration profile to end user.
All handhelds disappear temporarily from “Handheld”
Page on single handheld deletion.
Failure to upload the same app for different platforms
under one policy
Tracker
GMC-3434
Issue
If the iOS configuration MDM profile is enabled by GMC
policy for an iOS user/device and that device
uninstalls/reinstalls GFE without being removed from
GMC, the user may be prompted again for profile
installation.
Do not edit or remove a GFE user’s SMTP address in
Exchange or Domino or GFE will not function on the
user’s device. Instead, in such a case add a new
address and make it primary.
Tracker
GMC-3345
FIRST-6798
FIRST-7170
FIRST-7213
Open Issues - GMC
Component
GMC
GMC
7
© Good Technology 2015. All rights reserved.
GMC-3852
Good Mobile Control Server Version 2.5.2.701 (Service Release) (07/23/14)
New in This Release
•
Corrects network-failure problems that occur during new provisions.
Issues Resolved - GMC
Component
GMC
GMC
GMC
GMC
GMC
GMC
Issue
Unable to sort by pin expiration date.
Command-line Export Stats tool stops after encountering
a corrupted user record.
iOS configuration policy section shows as pending.
GMC command-line tool fails with certain special
characters in the password.
When group is added to the self-service role in GMC,
some users of the group are not able to log in to the Self
Service portal.
Large number of network failures during new provisions.
Tracker
FIRST-5867
FIRST-6292
FIRST-6708
FIRST-6901
FIRST-6986
FIRST-7246
Good Mobile Control Server Version 2.5.0.672 (Feature Release) (04/28/14)
New in This Release
Policy Import/Export
Easy Activation Support (requires Android 2.4)
Secure LDAP Connections (SSLv3/TLS1.x) between GMC and AD
Scheduled Reports
Compliance Alert Notifications
Web Services APIs for User Self Service Actions
64-bit JVM Support
Support for “SELinux Enforced” and “Verify apps” compliance rules (requires Android 2.4)
Issues Resolved - GMC
Component
GMC
GMC
GMC
GMC
GMC
Issue
Moving a user to a different server immediately after that user
performs an OTAP may result in a server crash and restart.
The pages of unmanaged applications downloaded from Good are
not localized. Users who select the “Visit Application Catalog”
option on their device will find the list of available applications
displayed in English.
Errors will occur if the SQL Server JDBC driver is installed on the
target machine for GMC installation. Workaround: The installer is
probably looking into the wrong location to find sqljdbc_auth.dll.
Try searching for sqljdbc_auth.dll on the machine and you will
probably find one of the locations to be a system path such as
C:\Windows\SysWOW64. Browse to the path and rename
sqljdbc_auth.dll to sqljdbc_auth.Backup, and continue with the
GMC installation.
InstallShield threw errors when attempting to install MS SQL
Native Client and CLI utilities.
The quantity displayed of provisioned and unprovisioned devices
on the Home page maybe be incorrect due to the presence of
managed clientless devices.
8
© Good Technology 2015. All rights reserved.
Tracker
113611
110172
GMC-925
110022
GMC-914
109824
GMC-903
109159
GMC-875
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
Exporting all handhelds may run up to 20% slower.
An unmanaged application will not push to the device after
upgrade until the existing managed app policy is pushed or
modifed to trigger the action. This can take up to 12 hours after the
upgrade.
A User Rejected/Cancel action on the device to install a managed
app results in an incorrect Status/Action displayed in GMC.
VPN configuration using a combination of IPSEC Shared Secret
and Hybrid Authentication settings is not supported.
Deleting a trusted GMC throws error: "The remote GMC
'https://GFEQA3.GFEQA.qagood.com:19005/' was not verified.
Self Service: clicked Send Activation PIN and I got 2 welcome
emails
Upgrading GMC from R6 SR1 to R8 trunk: failed to start due to DB
upgrade scripts
Setup was NOT able to install Microsoft SQL Server Express.."
error message occurred while installing GMC IS2012 v2.4.0.501
on Windows 2012 environment
Web Services API for role assignment fails for users outside of
GMC Domain.
Failing to send service notification alert for bulk users in GMC Handhelds spread out in multiple pages within GMC.
GMC fails to grant role to users with Turkish user_name
MDM Profiles fails to re-install after user manually removes it.
GMC failed to connect to SQL server under special circumstances.
Handheld ID missing for Export Statistics.
GMC CLI tool - Code optimization Fix.
Self Service Portal - Unlock Device fails.
One or more source GMM servers appear to be offline. Handheld
move operation for offline GMM servers will fail with: “Click OK to
continue or Cancel to abort the action." However, the move is
successful.
GMC version 1.3.1, with the default File Transfer policy and Send
Attachments enabled, allows the previous Good iOS Client (1.9.5)
and Android Client (1.7.5), as well as the current Android Client
(1.8.0), to import files to Good from third-party applications, but
does not allow the current Good iOS Client (1.9.6) to do so. The
GMC must be upgraded to 1.3.3 or higher, with importing enabled,
for iOS devices using the current Good Client to import files.
If you receive an “Illegal Key Size” error while importing an iOS
MDM certificate into Good Mobile Control via Certificates > Upload
Signed Certificate, refer to
http://good.custhelp.com/app/answers/detail/a_id/741 for a
solution to the problem. You will need to install the Unlimited
Strength JCE (jar files).
107547
103764
GMC-582
101160
GMC-492
71520
GMC-3
GMC-1435
GMC-1439
GMC-1490
GMC-1503
FIRST-5628
FIRST-5733
FIRST-5880
FIRST-5953
FIRST-5964
FIRST-6044
FIRST-6126
FIRST-6345
FIRST-6558
Open Issues - GMC
Component
GMC
Issue
(GMA) Setting the correct address but incorrect port number on
GMC for a proxy server causes an incorrect error messages on
the Client using GMA, for https addresses.
9
© Good Technology 2015. All rights reserved.
Tracker
95179
GMC
GMC
GMC
GMC
GMC
GMC
GMC
Unchecking MDM policy settings “Query of device information,”
“Query of network information,” “Restriction-related queries,”
“Security-related queries” may cause Compliance Manager
blacklist/whitelist device checks to fail.
After upgrading GMC to 2.3.0, when the GMA checkbox is
disabled in Settings and enabled in the policy, the GMA icon
does not show up on the device.
The status of a managed application is not displayed correctly if
"Auto Uninstall" in unchecked.
SSO login will not work if trying to use the configured browser
from the localhost machine itself.
IE Browser Timeout encounters a password failure when
attempting to login again.
Upgrading GMC from 2.3.1.430 to 2.4.0.501 fails.
GMC
With SSL set to On for all LDAP connections between GMC and
AD, all domains remain visible but all search operations against
unsecure domains will fail.
Support for 35k Handhelds requires heap size of 2GB or higher.
GMC
Send service notification not functional.
GMC
MDM Android - Applications refresh remains pending.
GMC
Unicode characters are not supported in device names.
GMC
GMC does not support exporting the compliance status for WP8
devices
Adding a Self-Service user on a non-primary domain will result
with a "User could not be found" error message. GMC only
supports adding HH on the Primary domain
[Android] If the GMA policy setting “Allow user to persist
enterprise credentials in Good secure container for website and
web proxy access” is enabled in GMC v2.5 and GMC is later
downgraded to GMC v2.4, the user will continue to see the
“Remember me” feature enabled. Workaround: to disable this
feature on the device, make any change to the policy in GMC
v2.4 and save it.
On a clean Windows2008 SP2 32-bit system, Windows
PowerShell may be absent. In this case, the GMC installer will
not install SQL Server Management Studio You will need to
install Powershell and the Management Studio.
The handheld import/export functions are not supported for
WP8.
GMC
GMC
GMC
GMC
103117
109757
GMC897
110205
GMC1175
GMC1207
GMC1490
GMC2963
GMC3035
GMC3257
GMC3259
GMC3273
GMC3278
GMC3303
GMC3307
GMC3376
-----
Good Mobile Messaging Server v7.2.1.10 (Service Release) (04/21/14)
In This Release
This service release resolves the following open issues.
Issues Resolved – GMM
Component
Issue
10
© Good Technology 2015. All rights reserved.
Tracker
Email
Email
Forwarding RTF Mail with embedded picture throws error
message on iOS.
GFE client fails to lookup GAL entries containing @ in the DL
name.
Recipients changed from DisplayName to mailNickname when
email is sent from device.
Ceritificate Lookup Server Error when trying to send SMIME
Emails.
Recurring meetings showing incorrect time and syncing for an
older date.
Server restarts on GAL Lookup.
Email
Malformed non-ascii charset.
Email
Random GMM crashes.
S/MIME
Invalid Digital Signature Error after re-enabling the OCSP service.
Calendar
S/MIME
Calendar events failing to sync the appointment time when both
Exchange and GMM server are in different time zones.
Users being paused and do not recover if Global Catalog down
errors are found.
Failed to send SMIME emails under bad network conditions.
Move Users
Fail to move users between GMC.
Email
Email
S/MIME
Calendar
S/MIME
FIRST5074
FIRST5176
FIRST5188
FIRST5498
FIRST5566
FIRST5572
FIRST5825
FIRST6115
FIRST6174
FIRST6206
FIRST6294
FIRST6437
FIRST6461
Open Issues – GMM
Component
Email
Calendar
Issue
Mac Outlook client limitation: Signed email shows as encrypted
email when sent from Mac outlook client.
Forwarded calendar details displays only one required recipient
instead of all recipients.
Tracker
GMMSEXC
-1076
GMMSEXC
-1097
Good Mobile Control Server v2.4.2.610 (Service Release) (03/07/14)
In This Release
This service release addresses a security issue in the Good Mobile Control (GMC) Server that
can result in updated compliance rules files not being pushed to the Good for Enterprise
clients.Customers are strongly urged to update to this version.This issue was introduced in
the 2.4.0 release, so any GMC server at this version or newer should be updated. (GMC-3194)
Also in this release:
•
iOS CloudKeyChainSync restrictions are available.
•
The following open issues have been resolved.
Issues Resolved – GMC
Component
GMC
GMC
Issue
Improved the performance of the software export function.
Fixed the Server name to display ServerName in GMC, rather
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© Good Technology 2015. All rights reserved.
Tracker
GMC2736
GMC-
GMC
GMC
GMC
than SerialNumber.ServerName.
The same domain capabilities are now visible to the Web Service
API as to the default SSP.
Issue resolved with GMC upgrade that caused an Appcrash.
Good Messaging Domino directory service auto-start issue
resolved.
2776
FIRST5628
FIRST5752
FIRST5939
Good Mobile Control Server v2.4.1.539 (Service Release) (10/22/13)
In This Release
This release includes new features and addresses customer-reported and known issues.
New in GMC
Adds support for new iOS 7 MDM features:
•
•
•
•
•
New Restrictions
Lock Device action enhancements
Single Sign-On
App Configuration
Extended Configurations
Issues Resolved – GMM/GMC
Component
GMC
GMC
Issue
GMC event log descriptions not displaying in event viewer.
GMC
Handheld reports for device type output text in format as seen on
NOC rather than user-friendly format.
GMC-to-GMC move user failed due to out-of-memory issue.
GMC
GMC load page fails after remote wipe.
GMC
GMC service crashes while running exportsoftware report.
GMC
GMC
GMC will not upload a different application file type with the same
name.
GMM server names truncated in GMC.
GMC
Issues with Kerberos SSO on GMC.
GMC
Unchecking MDM policy settings “Query of device information,”
“Query of network information,” “Restriction-related queries,”
“Security-related queries” may cause Compliance Manager
blacklist/whitelist device checks to fail.
Export stats report shows real device ID name rather than defined
name.
Filled in column content for Title, Location, and Mail Server for
Handheld Users report.
GMC
GMC
12
© Good Technology 2015. All rights reserved.
Tracker
FIRST4890
FIRST5406
FIRST5523
FIRST5543
FIRST5582
FIRST5604
FIRST5660
FIRST5692
MDM-94
GMC1487
GMC1524
Good Mobile Control Server v2.4.0.501 (Feature Release)/Good Mobile Messaging Server
v7.2.0.53 (Feature Release) (08/13/13)
In This Release
This release includes new features, and addresses customer-reported and known issues.
New in GMC
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Support for moving users between GMCs
Ability to send service notifications/alerts *
Ability to view additional account details when searching for users and filtering for bulk
actions
Ability to use separate email template when regenerating PIN
Auto-send reminders for pending activations
Improved role-based access control (expanded rights on the Roles tab)
Ability to reset Good for Enterprise on a device from the GMC (Over-The-Air
resynchronization) *
Ability for self-service users to reset Good for Enterprise client on a device (Over-The-Air
resynchronization) *
HTML-based welcome and regeneration emails
Kerberos-based Single Sign-on
Good Support guided access to server/client logs
Automated non-compliance actions when MDM profile is removed from iOS devices.
iOS MDM profile re-enrollment is no longer required when moving users between policy
sets
Automated removal of the MDM profile on the device (that is, removal of device
restrictions, configs (WiFi/VPN/EAS), and managed apps) when an iOS MDM-enabled
device is removed (deleted) from GMC or the MDM policy checkbox is unchecked
Good for Enterprise iOS App Catalog localization
Search, add, distribute apps in non-US Apple App Stores
Reset device password
Reset Good for Enterprise password *
Single-click action for regenerating or resending PIN
Ability to view activation PIN
Upgrade to JRE 7 (Good for Enterprise command-line utilities now require JRE 7)
* Requires Good Mobile Messaging server v7.2.0.
New in GMM
•
•
•
•
•
Calendar Reply and Forward – User can now reply or forward a previously accepted
meeting invite from the calendar. Requires pending iOS or Android Client v2.3.0.
Support for email conversation threads (iOS)
Improved timing of calendar notifications
Security updates
Support for Exchange Server 2013 CU1
Retaining Fixes to Japanese Character Display
Several fixes to the display of Japanese characters were applied in the previous GMM service
release. To retain these fixes, do the following:
•
If you have not yet upgraded from GMM 7.1.0.34 or earlier to GMM 7.2.0.53, delete the
Goodlink Server profile from the following path before doing so:
13
© Good Technology 2015. All rights reserved.
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
Messaging Subsystem\Profiles\GoodLink Server
•
If you have already upgraded to GMM 7.2.0.53, edit the registry as follows and restart the
GLS services:
In HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows
Messaging Subsystem\Profiles\GoodLink Server\13dbb0c8aa05101a9bb000aa002fc45a,
create the new binary value 000366c3 and give it the hex data value e9,fd,00,00.
Issues Resolved – GMM/GMC
Component
GMC
GMM
GMM
GMC
GMC
GMC
GMM
GMM
GMC
GMC
GMC
GMM
GMM
Issue
A User Rejected/Cancel action on the device to install a managed
app results in an incorrect Status/Action displayed in GMC.
Embedded images in older emails in a long string of replies may
be lost.
When a meeting organizer sends an invitation to a user in a
different domain and the invitee mailbox is on an Exchange server
with a different version than the organizer, and this is a recurring
meeting request with attachments, the following issue can occur:
there may be missing attachment names in the body of the
meeting request. However all attachments are accessible using
the paperclip icon, and the icon shows the correct attachment
count.
An unmanaged application will not push to the device after
upgrade until the existing managed app policy is pushed or
modifed to trigger the action. This can take up to 12 hours after the
upgrade.
Exporting all handhelds may run up to 20% slower.
The quantity displayed of provisioned and unprovisioned devices
on the Home page maybe be incorrect due to the presence of
managed clientless devices.
[Hebrew support] The character string "???" is sent from the
server in a Contact name when email is sent from a device.
If a message request is accepted and then modified to show as
tentative in Outlook, the device will continue to display it as
accepted.
InstallShield threw errors when attempting to install MS SQL
Native Client and CLI utilities.
Errors will occur if the SQL Server JDBC driver is installed on the
target machine for GMC installation. Workaround: The installer is
probably looking into the wrong location to find sqljdbc_auth.dll.
Try searching for sqljdbc_auth.dll on the machine and you will
probably find one of the locations to be a system path such as
C:\Windows\SysWOW64. Browse to the path and rename
sqljdbc_auth.dll to sqljdbc_auth.Backup, and continue with the
GMC installation.
The pages of unmanaged applications downloaded from Good are
not localized. Users who select the “Visit Application Catalog”
option on their device will find the list of available applications
displayed in English.
An exception to an appointment cannot be deleted in Outlook after
being updated on the device.
Chinese characters are shown as question marks in message
body text when an invitee has received a meeting request with
14
© Good Technology 2015. All rights reserved.
Tracker
101160
102252
102388
103764
107547
109159
109431
109785
109824
110022
110172
110810
110890
GMM
GMC
GMC
GMC
attachments, on the device.
After a meeting event’s meeting time is updated from OWA and
accepted on the client’s device, the meeting event is automatically
removed from the device.
GMC Servers installed in 2009 – 2010 (versions >= 1.0.3.30, and
<= 1.0.3.83) and then updated to 2.3.0.402, do not support Priority
Access as currently configured. If you are using GMC 2.3.0.402
and the Priority Access policy Client Type has been properly
configured in GMC, but user devices receive an error during setup
such as “The OTAP fails with an error: your account is not
authorized to use this edition of Good for Enterprise,” you should
contact your authorized service representative to rectify the
problem.
HTML welcome email will not be sent in an Exchange 2003
environment; text welcome email is sent fine. Workaround: In
mixed environments, send HTML welcome email via Exchange
2007.
If you receive an “Illegal Key Size” error while importing an iOS
MDM certificate into Good Mobile Control via Certificates > Upload
Signed Certificate, refer to
http://good.custhelp.com/app/answers/detail/a_id/741 for a
solution to the problem. You will need to install the Unlimited
Strength JCE (jar files)
110957
111739
112673
Good Mobile Control Server v2.3.2.3 (Service Release) (07/10/13)
This release includes security enhancements.
Good Mobile Messaging Server v7.1.1.46 (Service Release) (07/10/13)
This release addresses customer-reported and other known issues.
Issues Resolved – GMM
Component
GMM
GMM
GMM
GMM
GMM
GMM
GMM
GMM
GMM
GMM
Issue
A second work phone number can now be entered for a contact.
Chinese characters in an email address display incorrectly in the
Sent Items folder.
Japanese recipient's name is changed to invalid characters in
the Sent Items folder.
Recurring appointment text is corrupted in Hebrew.
Recipients changed from display name to Exchange alias when
Calendar appointments are modified from the device.
Large number of users stuck initializing. Remaining users can
send but not received.
Reminder persists after an appointment has been
rescheduled/canceled.
Brackets in the display name cause user pauses.
Detailed logging in the Calendar application was not properly
truncating message content for events.
If a calendar event is changed from recurring to single
occurrence, the series reminder persists.
15
© Good Technology 2015. All rights reserved.
Tracker
TT105461
TT108079
TT111068
TT111617
TT114040
TT114873
TT115406
GMMSEX
C-726
GMMSEX
C-779
GMM
GMM
GMM
When a recurring meeting is moved to a different date, then
canceled, and a new single meeting is created, two reminders
persist.
Missing “GoodLink Server” profile causes messaging server
crashes.
[iOS] Some meta tags contained in email headers are stripped
out in replies.
GMMSEX
C-781
FIRST4358
FIRST4970
Good Mobile Control Server v2.3.0.402 (Feature Release)/Good Mobile Messaging Server
v7.1.0.34 (Feature Release) (01/31/13)
In This Release
This release includes new features, and addresses customer-reported and known issues:
New in GMM
•
RTF Embedded images: Support is added to display embedded images in RTF mail
bodies,
•
OLE Embedded images: Support is added to display the embedded image in
attachments to Calendar,
•
HTML Welcome Message: IT admin is able to improve the user experience when
activation PINs are sent to users. Activation email is customizable, user-friendly, HTMLbased.
New in GMC
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Set up GMC with new IS2012 installer
Ability to upload/distribute client-based certificates for GMA authentication
Prevue GE: Priority Access & General Access availability. Refer to the Prevue GE Priority
Access Planning Guide for information on using this new service. All note open issue
111739 below.
GMA policy enhancements, to enable/disable:
o Access to non-fully qualified domains
o Default/native browser redirection
o User ability to accept unsigned/expired certificates (iOS only)
Ability to enable/disable Siri dictation via GMC policy
New attributes for GMC Handheld List View
HTML Email template: HTML-customizable activation
Client change for Cisco ISE: enable Device Auto-Quarantine feature for our customers
Support new attributes for GMC Reports
Support web based application catalog
Support for new attributes for GMC CLI "Export Statistics"
New Filters for GMC Handheld List View page
Summary page/screen for each policy now supports new edit links: MDM, SMIME, GMA,
etc
iOS 6 MDM restrictions now support request to include the "EAP-TLS" option for Wifi
profile in iOS Config
Issues Resolved – GMM/GMC
Component
Issue
16
© Good Technology 2015. All rights reserved.
Tracker
GMC
GMM
GMM
GMC
GMC
GMM
GMC
GMM
GMM
GMC
GMC
GMM
GMC
GMC
GMM
GMM
GMC
GMC
GMM
GMM
GMM
GMC does not reflect true Inactive / Active status for handheld.
Attachments are not shown on invitees device when an invitee is
added to an occurrence.
Embedded images display improperly in RTF email.
Clicking Upload for an application in the Volume Purchased
Applications list may generate an error.
GMC takes too long to export software report.
GMM crashes and restarts repeatedly due to an email with invalid
batch size.
Unable to open GMC device detail pages after upgrading to 2.2.
Empty email bodies being sent when a user sends an S/MIME
signed email.
Cancellation notice is not sent to the DL recipients
[iOS 6] MDM restriction applied to Youtube does not disable new
standalone application.
After logging into the GMC and choosing the handheld tab,
processing takes a long time.
Devices continue to sync after being suspended.
It's possible to delete the child profile for iOS MDM if "Allow user to
remove profile" is checked in GMC (before checking "Enable MDM
Profile").
Unable to upload Apple VPP spreadsheets into GMC.
GMMS crashes when Active Directory isn't available.
Some Chinese data is displayed as garbled characters.
The number in GMC compliance graph window will be inconsistent
with the number of “Device out of compliance.” When clicking the
number link, an error message will be displayed.
Long delays or timeout in the GMC when attempting to view
Paused Handhelds report or running Export Statistics report.
Attachment Download Performance Issues
Server CRASH - Server Unable to handle connection requests
from Client under certain circumstances.
Server CRASH - Recurring Meeting Not being handled properly
94546
96906
101343
103243
103394
103417
104636
104891
105036
105247
105516
106431
107166
107791
107948
108450
108710
109276
105543
109156
109511
Good Mobile Messaging Server v7.0.1.3 (Service Release)
In This Release
This release addresses customer reported and known issues. There are no new features in this
release. Key issues addressed include:
•
Moving users when the primary SMTP email address changed.
•
Over-The-Air-Provisioning fails and causes the Good for Enterprise client to be stuck in
the “Starting Services” state.
•
Empty email body being sent when a user (who is not provisioned for S/MIME) forwarded
a signed email.
•
Out Of Office message send to the Good for Enterprise client when it is in the flow control
state
•
Calendar updates are displayed as “out of date”.
•
Recurring calendar appointment reminders do not match the time of the appointment.
•
Cross domain for Free/Busy lookup when using Exchange Web Services.
17
© Good Technology 2015. All rights reserved.
•
Good for Enterprise client downloading embedded images.
Issues Resolved - GMM
Component
Email
Email
Calendar
Calendar
Performance
Email
Email
Performance
Email
Email
Issue
Errors with cross domain Free/Busy lookup using EWS.
Cyrillic characters are not rendering properly with Forward and
Reply Emails.
Recurring calendar appointment reminders do not match the time
of the appointment.
Calendar updates displayed as “out of date.”
Modified the Out Of Office action such that the server only sends
the OOO message to the client if the client is not in the flow control
state, reducing server load.
Empty email bodies being sent when a user forwards a signed
email and the user is not provisioned for S/MIME.
Under certain circumstances, unable to forward ALL emails when
HTML option is set to ON.
OTAP fails resulting in the client being stuck in the “Starting
Services” state.
Errors when client downloads embedded images.
Errors when moving users when the primary SMTP email address
changed.
Tracker
99472
99803
102131
103152
103428
103512
105959
Good Mobile Control Server v2.2.0.315 (Service Release)
Upgrading from Build 2.2.0.299 to Build 2.2.0.315
If you are upgrading from version 2.2.0.299 to 2.2.0.315, note the following: all Application
Management policy features in build 299 were not fully functional. To now fully pick up any
Application Management policy settings that you made using build 299, wait at least 12 hours
after upgrading to build 315 and then make and save a change (any change will do) to the
Application Management settings, to trigger activation and fulfillment of any pending build 299
actions.
Issues Resolved - GMC
Component
GMC
GMC
GMC
GMC
GMC
GMC
Issue
GMC upgrade fails when S/MIME is enabled and multiple policy
sets use a common policy template.
“Wipe Corporate Data” action for self-service users of Good for
Enterprise Android does not consistently wipe corporate data.
Upgrading to GMC version 2.2 activates password policy for Good
for Enterprise users (Handheld Authentication Type = Passwordprotected) where existing policy sets had no password policy,
(Handheld Authentication Type = None)
After upgrading to GMC version 2.2 the server is unresponsive
when distributing enterprise apps to iOS devices under certain
conditions.
Install status data is missing for managed apps on iOS devices
when using “Export Software” option in GMC to generate the
report.
Usability enhancement: GMC users can select more than one
apps to add to the enterprise app store when using the new
18
© Good Technology 2015. All rights reserved.
Tracker
102730
102585
102906
102997/
102998
10263
feature to search Apple App Store within GMC. Added usability
improvement when adding a single app.
Policy Template page is not available after downgrading GMC
from version 2.2 to the earlier version.
IE8 browser-specific issue: GMC logs the user out when the user
clicks the “Distribute” link for the Volume Purchase Program (VPP)
feature.
An app that is distributed via the Volume Purchase Program (VPP)
feature does not auto-uninstall when MDM profile is removed even
when it is configured to do so.
Installation status of iOS managed apps is not consistently
accurate.
GMC performance enhancements: Employed several techniques
that resulted in significant scalability improvements.
GMC
GMC
GMC
GMC
GMC
103212
103045
103240
Good Mobile Control 2.2.0/Good Mobile Messaging Server Version 7.0.0
New Features
•
•
•
•
•
•
•
•
•
1
2
Tasks Manager : Support is added for mail account/device synchronization of Tasks.
The device user can create, view, and edit tasks and navigate between different task
statuses with minimal number of taps.
Calendar Attachments Support, improving users’ calendar experience.
2
Email Classification Marking : Support and a new Messaging policy setting for
classifying and marking emails to promote security awareness and address regulatory
requirements.
Hidden User Mailboxes Supported: Assumes EWS is used instead of CDO, as
described below in “Using EWS for Calendar.”
3
Good Mobile Access – Secure Browser Improvements :
o iOS: New secure-browser design with unique title and navigation bars and a home
button icon to enhance user experience. In addition, added support for Kerberos,
HTML5, and websites’ pop-up windows.
o Android: Extended support to Android 4.0 devices (Ice-cream Sandwich) and HTML
4
5. In addition, IT can manually configure HTTP and HTTPS proxy settings and
exceptions. (Refer to the Secure Browser Administrator’s Guide.)
5
Secure Photo Capture and Attachment : Support for taking photos and storing them in
the secure file repository and attaching them to secure emails; support for storing photos
from the device photo gallery in the file repository and using them as attachments in
secure emails. New policies governing this feature are located in the Messaging section
of the policy set.
File ‘Import-Only’ Policy: Enhanced security controls for IT admins; specify whether
rd
users can only import but not export files to 3 party document handling apps from Good
client (this is an extension to the File Handling policies introduced in Q4, 2011).
6
Support for More MDM Capabilities: Application blacklist and whitelist , and password
6
configurations for more WiFi enterprise network types . (Refer to the “iOS Configuration,”
“Android Configuration,” and “Compliance Manager” sections of the Good for Enterprise
Administrator’s Guide for details.)
Enhanced App Distribution Capabilities (iOS): GMC support for Apple’s Volume
6
6
Purchase Program and an App Store ‘Search’ Option (iOS) will increase appmanagement efficiency. Admins can search for App Store apps directly from Good
Mobile Control. (Refer to the sections on the Volume Purchase Program and Custom
Software management in the Good for Enterprise Administrator’s Guide.)
19
© Good Technology 2015. All rights reserved.
•
•
•
Enhanced Enterprise Reporting: IT admins have a better view of the fleet of mobile
devices through a new, interactive dashboard. See what devices are in- or out-ofcompliance, devices’ inventory by platform and by device model.
Support for *MSG Attachment Files in Emails (iOS): Mobile users can now open,
view, and save *MSG attachments in Good client (on Exchange server only).
Contacts Sub-Folders: Support for synchronizing contacts’ groups (folders) from
Exchange Outlook in the Good client.
Notes:
1.
2.
3.
4.
5.
Client support will be available in the upcoming Good for Enterprise – iOS and Android releases.
This feature will only work on iOS devices.
This feature must be enabled on the server.
HTTPS Proxy support applies to Android 2.2 and 2.3 only.
Photo capture will only work on iOS devices; photo attachment from photo gallery is already available
on Android devices.
6. This feature will only work on iOS 5.x and later devices; handhelds must belong to a Policy Set with
MDM enabled.
Moving Users Between Good Mobile Messaging Servers Using GMC
Warning: Do not use the GMC to move users from GMM Server version 6.4 or earlier to GMM
7.x, or to move users from GMM Server versions 6.4.1.x or earlier to version 6.4.2. To move
users, upgrade the GMM Server itself to the new 7.x version and the users will be included in the
upgrade, or delete the users from the old Server and add and reprovision them on the new
Server.
Issues Resolved
Component
GMM
GMM
GMM
GMM
GMM
GMM
GMM
GMM
GMM
GMM
GMM
GMM
GMM
Issue
A particular cache file (hhcach.db) is causing the server to not
restart, due to the size of the cache.
Response sent from the Good iOS client is appended to an
incorrect location on an email thread.
Good client renders the incorrect date in the calendar, under
special circumstances.
German street address format changes when Good client syncs
with Outlook.
The Sent folder on the Good client is not syncing with the Sent
folder on the Outlook client.
Email sent from the Good client is stripping response text and
duplicate emails are created.
Half-width Japanese characters not showing up correctly on
device.
Secure Browser latency issues accessing websites.
SMIME - When plain text email is converted to HTML in a
reply/forward, the history is stripped from email body.
Calendar event reminders are not updated when they are edited
from the client to a different time. The issue only occurs when
user mailboxes are on Exchange 2010.
[iOS] Push notifications are received for a meeting request for
original set date as well as updated date.
WP7 Live tile increments intermittently.
Good client sometimes receives an error message when opening
an email. Error message: “ERROR: Unable to convert the string.
20
© Good Technology 2015. All rights reserved.
Tracker
93791
93829
95798
95874
96566
97092
97629
97841
98528
98551
98824
99709
99824
GMM
GMC
GMC
GMC
GMC
GMC
GMC
CodePageID from server:0”
When viewing a modified calendar invite, the user sees the
original time and updated time.
Upgrading issues.
iOS Wi-Fi policy does not include proxy settings.
GMC clustering tool script upgraded to better handle commandline input.
GMM server will not be notified of to policy if user has a null alias
in AD.
Error when adding Android custom software to GMC APK Parse
File Failed.
Good for Enterprise client Inactivity date not being updated if there
is an error in communication between GMC and GMMS.
97689
98617
99604
99401
99782
101157
Good Mobile Control Server Version 2.1
New Feature
•
Supports new product - Good Mobile Manager. Good Mobile Manager is a new offering
from Good Technology that allows IT administrators to enable mobile device and
application management solution on devices that do not need corporate mailbox.
Issues Resolved
Component
GMC
GMC
GMC
GMC
GMC
Issue
GMC handheld report takes long time to run.
Fixes the issue where an IT admin could not use Apply Policy Set
to more than 100 users/devices at a time. With this fix an IT admin
can now apply policy sets to >100 devices in the “Handhelds” list
view tab. (Includes: When there are 700 or more users on a policy
set, GMC will not allow editing the policy set using the template for
iOS configuration policy.)
Name changes are not completely updating on the GMC.
GMC formatting corrections.
When extracting the export statistics report, the Handheld Policy is
in always shown to be in the state
Tracker
92140
93420
94066
95300
96527
"INPROGRESS_PENDING_HANDHELD_NOTIFICATION"
GMC
GMC
GMC
GMC
GMC
GMC
GMC
GMC
When entering a domain name in the Secure Browser whitelist,
some part of the name may be excised by GMC.
The help-desk role is unable to regenerate an OTA PIN.
GMC downgrade errors.
Delays in loading the GMC Handhelds page when filtering by
department.
Customer not able to add apps from App Store for distribution,
when GMC accesses App Store via proxy
Good GMC full backups of the database are failing due to an
IOException while moving large files
GMC authentication issues with multiple AD domains. In a
hierarchical multiple AD domains, querying for a user's (or a
group's) group membership to Domain Cotroller which is not
Global Catalog will not return universal groups; This is because
the universal group memberships are stored in GC.
WIFI configuration cannot be pushed to device.
21
© Good Technology 2015. All rights reserved.
96755
97091
98480
98695
96583
94945
93690
96682
GMC
GMC
Columns having different names in GMC and CSV export.
When a user attempts to resend a pin that has expired they get
the error "Could not send OTA email for user 35"
94141
95421
Good Mobile Messaging Server Version 6.4.2.25 (Service Release)
In This Release
This server update, among other things, addresses specific issues related to:
•
•
Cache files possible corruption: This issue is related to the compaction of cache files
on Good Messaging Server for Exchange v6.4.0.10, v6.4.1.15 and v6.4.1.16.
EWS Calendar operations including:
• Under certain conditions, changes to the calendar on the device are not reflected in
Outlook calendar
• Fixed some time zone issues for recurring appointments that are updated from the
device
• Some appointments were not getting deleted from Outlook and Outlook Web Access
(OWA) when deleted from the device
• Monthly recurring appointments created on device were not always synched to OWA
and Outlook
Warning: Do not use the GMC to move users from GMM Server version 6.4 or earlier to
GMM 7.x, or to move users from GMM Server versions 6.4.1.x or earlier to version 6.4.2. To
move users, upgrade the GMM Server itself to the new 7.x version and the users will be
included in the upgrade, or delete the users from the old Server and add and reprovision
them on the new Server.
Using EWS for Calendar
This release resolves Calendar issues when using EWS. CDO is used by default. To enable EWS
for Calendar use, set the following registry override string value:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GoodLinkServer\parameters
\ews] "UseEWSCalendar" = “1”
Note: In some cases when using EWS, for non-recurring appointments created on the device, the
time zone used will be that of the GMM.
Issues Resolved
Component
GMM
GMM
GMM
GMM
Issue
Corrected slowness in email processing due to Symantec
Enterprise Vault.
Fixed ICSCache db corruption issue causing server to restart.
Resolve Calendar updates cause by EWS.
Monthly recurring “weekend day” created on device does not sync
to Outlook.
22
© Good Technology 2015. All rights reserved.
Tracker
96882
97182,
97482,
97868
97528
97899
Product Advisory for GMM Server Exchange 6.4.0.10 and 6.4.1.x
Problem
After upgrading to Good Mobile Messaging Server (GMM) Exchange 6.4.0.10, 6.4.1.15 or
6.4.1.16 one or more of the following symptoms may be observed:
•
•
•
•
Frequent GMM Server service restarts
Delays or interruptions in mail delivery
Multiple users with pending or initializing status
Badge notifications missing on the device
This problem has been reported by a few customers and is related only to GMM Server
upgrades; new installations are not affected.
Cause
The Berkeley Database (BDB), is used by the GMMS to store cache files. The version of BDB
used by GMMS Exchange 6.4.0 and 6.4.1 can cause cache corruptions in some customer
environments. Good Engineering is continuing to attempt to understand the specific
environmental and data related conditions that cause the loss of cache data integrity.
Environment
Good Mobile Messaging Server Exchange upgrades to 6.4: versions 6.4.0.10, 6.4.1.15 and
6.4.1.16.
Remedy
Technical Support recommends that customers do not upgrade to Good Mobile Messaging
Server Exchange 6.4 until Good publishes a new release. Customers who have already upgraded
to GMM Server Exchange 6.4 and are encountering one of the issues noted above are advised to
contact Technical Support and provide the latest GMM diagnostic logs for analysis and problem
detection. For customers who have upgraded to GMM Server Exchange 6.4.x and have not
encountered any problems, there is nothing currently for you to do. When the new service release
becomes available it is recommended that you upgrade to it.
If analysis of GMM logs indicates that cache folders are corrupted, a new cache repair tool needs
to be run. Running the tool will require GMM service downtime. The specific duration of service
unavailability depends on the specific GMMS hardware/software configuration and the number of
devices provisioned against that server.
If analysis of GMM logs indicates that all service restarts are caused by the corruption of one or
very few specific users, it is possible to stabilize the service by temporarily suspending these
users. This does not fix the issue permanently, but will allow the customer to schedule the
downtime required for the fix.
The suspension of user(s) will also help to avoid the risk of more corruptions caused by the
frequent service restarts.
The permanent resolution for the BDB cache corruption problem is included in release 6.4.2.25 of
GMM (see trackers 97182, 97482, 97868 above) at http://www.good.com/support/microsoft23
© Good Technology 2015. All rights reserved.
exchange-downloads.php. We will notify you via the maintenance DL when this new release is
available.
Disclaimer
Good Technology makes all reasonable efforts to verify this information. However, the information
provided in this document is for your information only. Good makes no explicit or implied claims to
the validity of this information. Any trademarks referenced in this document are the property of
their respective owners.
Good Mobile Messaging Server Version 6.4.1.16 (Service Release)
WARNING: Customers are advised NOT to enable Exchange Web Services (EWS) in this
release, due to a potential problem affecting the calendar operations. These Release Notes will
be updated when the issue has been resolved. If you have already enabled EWS, you are
advised to disable EWS.
To disable EWS, switching to CDO use, set the following registry override string value:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GoodLinkServer\pa
rameters\EWS] "UseEWS"="0"
Product Advisory
Problem:
In the previous release, v6.4.0.10, Good Mobile Messaging Server, GMMS, abnormally
terminates, recording an Event Log entry (ID 1299) similar to the following:
24
© Good Technology 2015. All rights reserved.
Although the GMMS service automatically restarts, the abnormal termination can recur. Some
mobile device users may observe missing emails and calendar events on their devices.
Cause:
During GMMS service startup and initialization certain GMMS cache files are compacted to
reduce wasted disk space. During this compaction process corruption of cache files may occur,
and the resulting loss of data integrity can cause the GMMS to abnormally terminate.
Remedy:
The resolution of this problem, in this service release, disables the compaction process during
GMMS startup. As a result of disabling cache compaction, some customers may notice higher
average disk space utilization for GMM cache files, but only a very minor, if any, increase in peak
disk space used.
Good Technology Engineering will continue efforts to more fully resolve errors related to
compaction in the 3rd party software libraries.
Issues Resolved
Component
GMM
GMM
GMM
Issue
Not able to upload the GMM log files when 3rd party software
(Antivirus, boxtone) is touching the files.
Signed SMIME email crashes server due to UnicodeString
not properly instantiated.
Attempts to send encrypted email results in error , certificate
is not trusted. The messages cannot be sent.
25
© Good Technology 2015. All rights reserved.
Tracker
94024
94462
94568
GMM
GMM
GMM
GMM
GMM
Refer to Product Advisory above.
Can't send calendar reminder with Non-English
subject/location in generic format to Client.
Cannot sync email that is moved to subfolders when device
is in flow control.
Do not truncate long subject and location within GMM for
generic push. The Good Operations Center will handle this.
EWS does not send meeting updates when recurrent
meetings are updated on the device.
96345
95441
95444
95960
96790
Good Mobile Control Server 1.3.5; Good Mobile Messaging Server Version 6.4.0.10
New Features - Good Mobile Control
•
Added Support for iOS MDM to provide IT more options when managing WiFi and
VPN configurations. VPN configuration includes: Cisco AnyConnect, Juniper SSL, F5
SSL, Custom SSL, VPN on demand and Account and Connection type; WiFi
configuration includes: auto-join WiFi networks, and proxy configuration. Refer to “iOS
Configuration” in Chapter 6 of the Good for Enterprise Administrator’s Guide.
•
*Simplified iOS MDM Certificate Distribution : Easier way for IT to generate iOS MDM
certificate, with fewer steps and faster process. Refer to “Obtaining a Mobile Device
Management Certificate Signed by Apple” in Chapter 6 of the Good for Enterprise
Administrator’s Guide.
•
Distribute Enterprise and Recommended Apps: Unique way for IT to easily distribute
to users direct links to apps in Intranet sites and the App Store and to display in the app
catalog. Refer to “Custom Applications: Adding to and Deleting from the Software
Package” in Chapter 6 of the Good for Enterprise Administrator’s Guide.
•
Good Mobile Access – Secure Browser improvements providing IT with the ability to
manually configure HTTP and HTTPS proxy settings and exceptions. Refer to “Using a
Proxy with GMA Secure Browser (iOS only)” in Chapter 6 of the Good for Enterprise
Administrator’s Guide.
1
2
3
Notes:
7. This feature will only work on iOS 4.x and later devices.
8. Handhelds must belong to a Policy Set with MDM enabled.
9. This feature applies to iOS 4.0 and higher devices only and requires upgrading to the latest Good
Mobile Messaging and Good Mobile Control servers, as well as the latest (pending) Good Mobile
Control iOS Client.
New Features - GMMS Exchange
•
Detailed Calendar Reminders - IT determines the level of information to include in
users’ calendar reminders, particularly the subject and the location of the meeting. Added
2
support for iOS Notification Center with reminder information on their device’s
notification bar.
•
Good Mobile Access – Secure Browser improvements providing IT with the ability to
manually configure HTTP and HTTPS proxy settings and exceptions. Refer to “Using a
Proxy with GMA Secure Browser (iOS only)” in Chapter 6 of the Good for Enterprise
Administrator’s Guide.
1
3
26
© Good Technology 2015. All rights reserved.
•
Berkeley DB upgraded to 5.28.
•
Add support for HTML SMIME signed emails for SMIME capable and non-capable
clients. Support for non-SMIME clients to view/reply/forward signed HTML emails. (iOS)
•
Replaced CDO with Exchange Web Service (EWS) for Calendar operations.
Notes:
1.
2.
3.
Client support will be available in the upcoming Good for Enterprise – iOS client release.
This feature applies to iOS 5.0 and higher devices only.
This feature applies to iOS 4.0 and higher devices only and requires upgrading to the latest
Good Mobile Messaging and Good Mobile Control servers, as well as the latest (pending)
Good Mobile Control iOS Client.
WARNING: Customers are advised NOT to enable Exchange Web Services (EWS), due to a
potential problem affecting the calendar operations. These Release Notes will be updated when
the issue has been resolved. If you have already enabled EWS, you are advised to disable EWS.
To disable EWS, switching to CDO use, set the following registry override string value:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GoodLinkServer\pa
rameters\EWS] "UseEWS"="0"
Issues Resolved
Component
GMM
GMM
GMM
GMM
GMM
GMC
GMM
GMC
GMC
GMM
GMM
GMM
GMM
GMC
GMC
GMC
GMC
GMM
GMM
Issue
Errors corrected in push process.
In some cases, deleted users still remain in GMM cache.
Server sometimes hangs when HTML email body is too big.
Newly added contacts in public folder not displayed.
Issues with forwarding emails using distribution lists.
Encrypted backup policy is being enforced when not set.
Reply or forward email text gets appended at the end instead of
the front when the original HTML email is malformed.
IOS 5 devices do not show the correct ROM version in GMC
Handhelds list.
Moving the Good SQL database causes issues with other
applications.
Issues with forwarding emails with outdated Exchange 2010
version.
Reply or forward emails don’t contain the “sensitivity” tag of
original email.
Consistency check shows many users disconnected after they
were moved to an different GMM server.
Setting the “Follow Up” flag from the client doesn’t show up on
Outlook correctly.
[iOS] After moving a device from one GMM to another, the “Send
Logs to Good” button for the device on the Handhelds tab does
not send the device logs via FTP as expected.
Handheld reporting: columns do not match headings.
When adding iOS items to the list in Settings/Custom Software
using a URL, the URL must end in “.ipa”.
Can’t change policy template settings.
Issues with cache split over multiple locations after cache move.
Email with large HTML email body and a very long list of recipients
27
© Good Technology 2015. All rights reserved.
Tracker
83036
85098
85902
87630
87676
88130
89067
89851
91375
91617
91733
91754
91908
92048
92069
92307
92433
92560
92657
GMC
GMC
GMM
GMM
GMM
GMC
GMC
GMM
GMM
GMC
GMC
GMC
or DLs not delivered to the client.
Disclaimer fault causes compliance manager failure.
RAM issues with too many AD groups and the workflow
QueryiOSMDMChanges.
Some calendar items not synching with devices or showing up
after the appointment occurred.
More global catalog logging Info required diagnostic logs.
Issues with moving devices.
Device phone numbers not displaying in GMC.
Upgrade issues relating to GMP availability, iOS application
installation and uninstallation.
Server time bomb restart issues.
If the server is restarted while users are being moved, the move
will not be able to continue after the server is started again.
Unable to upload device logs.
Full device wipe from Handhelds tab not working.
Reinstalling GMC and changing policies or handheld organization
causes problems updating MDM profile on affected devices.
92826
92897
93033
93366
93373
93404
93529
93567
93617
94253
94387
94655
Downgrading from GMM Version 6.4.0
To downgrade Good Mobile Messaging Server from 6.4.0, uninstall the Server and reinstall the
earlier version. During uninstall of the 6.4.0 version, be sure to select “YES” when prompted to
“Downgrade to 6.3.x.x.”
Enabling Detailed Calendar Reminder Notification
If desired, enable detailed calendar reminder notification (sending subject/location for iOS
Calendar reminders).
Set registry string values to enable this feature:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GoodLinkSer
ver\parameters\PushManager] "SendSubjectLocation"="1"
where
"sendsubjectlocation"="1"
;Send the subject and location
"sendsubjectlocation" = "0"
Reminder message.
; Send the default generic Event
Restart the GoodLink Server service.
Note: Only calendar items created after this change will contain detailed calendar reminders.
Partner Software Distribution
This release does not support GMC partner software distribution. If you require distribution of
partner software support, contact your Good technical support representative.
Scalability
Exchange GMM has been certified to handle 1050 users while accommodating HTML and GMA
traffic. This performance was attained on the following server configurations:
1. 32-bit version
• GMMS Build 6.3.1.20
• Windows 2003 SP2
28
© Good Technology 2015. All rights reserved.
• 4 GB of RAM
2. 64-bit version
• GMMS Build 6.3.1.24
• Windows 2008 R2
• 8 GB of RAM, quad-core processor
This assumes that 20% of users are currently actively using GMA Secure Browser and 100% are
using the HTML email feature. This assumes a mix of 25% Windows Mobile/Android devices and
75% iOS devices.
Note that these are the minimum requirements to attain this performance. If you are running
older configurations, do not scale to this number; should remain at the users/server guideline that
was communicated to them upon sale.
Open Issues in Good Mobile Messaging Server and Good Mobile Control Server
Component
GMM
Client
GMA
GMM
GMM
GMC
GMC
GMC
Issue
The Good Messaging Server does not support using the Good
for Enterprise Client on a device to execute delegate actions
on Calendar items (i.e., creating, modifying and accepting
Calendar appointments). Because the Good Messaging Server
cannot process Calendar items as initiated by a delegate on a
device, the Good Client may not sync these items properly or at
all. Delegates should respond to invitations received, create
invitations, etc., via Outlook on their PC.
[HTC Tilt2] Text prediction is not disabled. In the PIN input
fields, the PIN entered earlier is remembered by system.
Setting the correct address but incorrect port number on GMC
for a proxy server causes incorrect error messages on the Client
using GMA, for https addresses.
If the user has HTML Email turned off on his/her device (in Good
Preferences), and receives an email with an embedded image,
forwarding that email will not deliver that embedded image
When a meeting organizer sends an invitation to a user in a
different domain and the invitee mailbox is on an Exchange
server with a different version than the organizer, the following
issues can occur: (1) If the meeting is a recurring meeting, and
an occurrence is updated by adding attachments, the
subsequent occurrences are inadvertently deleted. (2) If the
domains are in different time zones and a meeting is edited by
the organizer on the mobile device, the starting time is recorded
in an incorrect time zone.
Unchecking MDM policy settings “Query of device information,”
“Query of network information,” “Restriction-related queries,”
“Security-related queries” may cause Compliance Manager
blacklist/whitelist device checks to fail.
After upgrading GMC to 2.3.0, when the GMA checkbox is
disabled in Settings and enabled in the policy, the GMA icon
does not show up on the device.
The status of a managed application is not displayed correctly if
"Auto Uninstall" in unchecked.
29
© Good Technology 2015. All rights reserved.
Tracker
67600
95179/
GMAIOS
-93
101730
101933
103117/
MDM-94
109757/
GMC897
110205/
GMC927
GMM
GMM
GMM
GMM
GMM
GMM
GMM
GMC
GMC
GMC
GMC
GMC
GMC
GMC
[Exchange 2013] After updating recurring meetings by changing
the number of attachments from OWA, meeting updates are not
syncing to device. This is not a GMMS issue, but a limitation of
Exchange 2013 Server.
Organizer receives the “Meeting forwarded notification” in the
Deleted folder when a meeting request is forwarded on behalf of
him/her. When EWS is enabled for Calendar, this issue is not
reproduced.
Cancellation notice is not received on Invitee's device when
organizer removes invitee from GMM Client. When EWS is
enabled for Calendar, this issue is not reproduced.
Forwarded meeting is not delivered from Exchange to Domino.
When EWS is enabled for Calendar, this issue is not
reproduced.
[Exchange 2013] Out of Office message set on the device does
not sync to Outlook. Also, when an email is sent to an account
where Out of Office is enabled, it will not receive the message.
This is a MAPI/CDO limitation.
Accepted recurring meeting starts 01/01/1970. This issue occurs
only on Windows 8 Phone and Tablet. When EWS is enabled for
Calendar, this issue is not reproduced.
Accept/Tentative/Decline emails for a recurring meeting are not
visible in Sent Items folder. This issue occurs only on Windows
8 Phone and Tablet. When EWS is enabled for Calendar, this
issue is not reproduced.
[Domino] Error occurs when moving GMC databases to a
different server. Workaround requires a manual registry change.
A GMC configured for Kerberos Single Sign On via the GMC
Settings > Login Settings page cannot be accessed from the
machine it is installed on.
IE browser timeout after half an hour will cause GMC password
to fail upon reentry. Entering the password a second time is
successful. Chrome and Firefox do not share this problem.
Deleting a trusted GMC from the Move Handhelds page may fail
with an error: “The remote GMC was not verified.” Retrying the
operation will be successful
GMC v2.4.0.501 installation in a Windows 2008 SP2
environment will encounter a pop-up error near the end of the
process. Workaround: click the “Close the program” link on the
pop-up and all subsequent pop-ups. The installation will
conclude successfully. Alternatively, upgrade to Windows 2008
R2 SP1.
When installing SQL server 2008 on Windows server 2012, a
“Not able to install Microsoft SQL Server Express” error is
encountered if the hard drive is compressed.
The Export Software feature may perform more slowly than
usual in this release.
GMMSE
XC-757
GMMSE
XC-773,
GMMSE
XC-876
GMMSE
XC-843
GMMSE
XC-867
GMMSE
XC-887
GMMSE
XC-936
GMMSE
XC-937
GMC628
GMC1175
GMC1207
GMC1435
GMC1490
GMC1503
GMC2736
© Good Technology, Inc. 2001-2014. All rights reserved. Good, Good Technology, the Good
logo, Good Mobile Messaging, Good Mobile Intranet, Good Mobile Defense, Good Mobile
Application Services, GoodAccess, GoodInfo, GoodLink, and Powered by Good are trademarks
of Good Technology, Inc. All other trademarks and service marks contained herein are the
property of their respective owners. Good Technology, Inc., and its products are not related to,
30
© Good Technology 2015. All rights reserved.
sponsored by, or affiliated with Research In Motion Limited. For information concerning other
intellectual property rights of Good and others, go to www.good.com/legaldocs.
31
© Good Technology 2015. All rights reserved.