Workflow Practitioner and Process Management Specialist General Description Workers in this role assist in reorganizing the work of a provider to take full advantage of the features of health IT in pursuit of meaningful use of health IT to improve health and care. They provide on-site management of mobile adoption support teams for the period of time before, during, and beyond the implementation of health IT systems in clinical and public health settings. Workers in this role will be able to: • • • • • • • • • • Document the workflow and information management models of the practice. Conduct user requirements analysis to facilitate workflow design. Develop revised workflow and information management models for the practice, based on meaningful use of a certified EHR product. Work directly with practice personnel to implement the revised workflow and information management model as the practice implements the EHR. Work with practice staff to develop a set of plans to keep the practice running if the EHR system fails. Design processes and information flows for the practice that accommodate quality improvement and reporting Provide leadership ensuring that implementation teams function cohesively. Apply project management and change management principles to create implementation project plans to achieve the project goals. Interact with diverse personnel to ensure open communication across the end-users and with the support team. Manage vendor relations, providing schedule, deliverable, and business information to health IT vendors for product improvement. Potential Certifications http://www.ahima.org/certification/chts.aspx • • • • • • • Coordinate implementation-related efforts across the implementation site and with their Health Information Exchange partners, troubleshooting problems as they arise. Apply to these activities an understanding of health IT, meaningful use, and the challenges practice settings will encounter in achieving meaningful use. Analyze and recommend solutions for health IT implementation problems in clinical and public health settings, bringing clinical expertise directly to bear. Advise and assist clinicians in taking full advantage of technology, enabling them to make best use of data in electronic form, including data in registries, to drive improvement in the quality, safety and efficiency of care. Assist in selection of vendors and software by helping practice personnel to ask the right questions and evaluate the answers they receive. Ensure that the patient/consumer perspective is incorporated into EHR deployments and that full attention is paid in the deployment to critical issues of patient privacy. Train practitioners in best use of the EHR system, conforming to the redesigned practice workflow. Program Prerequisite(s): None Course Material(s): Supplied online Health IT Course Requirements 1. Effective Communication in the Health Care Environment Fee $169.00 2. Fundamentals of Health Workflow Process Analysis & Redesign Fee $199.00 3. Health Care and Health Information Technology Fee $159.00 4. Health Information and Computer Science in the U.S. Fee $159.00 5. Health Management Information Systems and Quality Improvement Fee $199.00 6. Planning, Leadership, Professionalism, and Project Management Fee $199.00 7. Usability and Human Factors Fee $169.00 8. Working with Health IT Systems Fee $199.00  Students will be required to purchase a subscription for Neehr Perfect EHR online lab access. There are several subscription options available that students will choose from that meets their individual needs. A longer subscription allows students access beyond certificate completion for additional practice and preparation for the workforce and national certification exams. The subscription doesn't start until the student activates it online. Cost per student: Quarter coverage (up to 3 months) $35 • (i.e. non-certificate seekers) Semester coverage (up to 6 months): $65 • (i.e. seeking certificate completion requirements within 6 months) Annual coverage (up to 12 months): $105 • (i.e. seeking certificate completion requirements within 12 months) Extended coverage (up to 18 months): $155 • (i.e. desire to have longer access for extra practice beyond certificate completion) o 2-year coverage (up to 24 months): $195 o 3-year coverage (up to 36 months): $285 Program Features         Certificate program is 100% online and instructor-led with courses offered multiple times throughout the year. Lab practice in every course (subscription required) Each course may involve presentations, reading, group discussions, projects, and independent learning activities. Courses are 4 weeks long and coursework is paced in week-long modules. Approximately ten to fifteen (10-15) hours per week should be dedicated to each course. Courses are asynchronous allowing you to log on and work at your own pace at any hour of the day. Online “office hours” available to communicate with instructors for real time questions and answers. Earn up to 9 credits towards degrees in Health Information at Ursuline College and Kent State University.