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Production Officer (Assessments)
Grade 2
AAT is a registered charity. No. 1050724
Job description
Job title:
Production Officer (Assessments)
Division:
Education & Training
Date:
January 2015
Reporting to:
Production Manager (Assessments)
Main contacts:
Internal: all AAT divisions.
External: authors, consultants, training providers, student member
and suppliers.
Major objectives
To contribute to the achievement of AAT’s business plan objectives and the efficiency and
effectiveness of the organisation by:
 contributing to the provision of excellent service to authors, consultants, training
providers and student members, by ensuring the administrative tasks of the
Assessment Production team are carried out promptly and efficiently
 maintaining good communications with other Education and Training sections and
AAT divisions to ensure a coordinated approach to all of AAT’s activities.
Responsibilities
Assessment production

Coordinate contracts and payment in respect of the assessment production team’s content
commissions.

Be the assessment production team’s lead on use of the AX finance system.

Liaise between the assessment production team and its consultants and content writers.

Provide project administration.

Maintain the assessment production team’s workflow documents.

Assist or lead in the investigation and reporting of incidents.

Be familiar with and confident in using SecureAssess as a diagnostic tool.

Triage content queries and respond to basic queries.

Maintain the Assessment Team’s information on the business continuity cascade list.

Communicate effectively, promptly, courteously and accurately with customers regarding
assessment production matters.

Assist in the resolution of general assessment production queries raised internally and externally.

Contribute to the enhancement and effectiveness of the assessment production team’s
administrative processes.

Assist with the testing of new services and enhancements to assessment production’s systems.

Perform other reasonable requests of the Production Managers.
Customer centricity

Develop friendly, positive and supportive relationships with external and internal customers, and to
provide them with excellent service.

Actively to learn from customer feedback, comments and suggestions, including complaints, to
review and improve existing processes, and by doing so to anticipate other customers’ needs.
To communicate this knowledge to relevant colleagues.

Meet and exceed teams’ customer service standards.

Understand situations from the customers’ perspective so that appropriate and relevant solutions
can be identified.
Corporate social responsibility

Apply the principles of the CSR policy in your daily role, particularly reduce-reuse-recycle.

Adhere to AAT’s responsible business practices, such as high standards of governance, raising
employment standards for employees and forming trade and community partnerships with
appropriate organisations.
General

Carry out any other duties as may reasonably be requested by the line manager.

Work in such a way as to minimise the risks to the information technology environment safely,
securely and confidently.

Have regard for your own actions and those of others in the interests of safety.

Contribute to the tidiness of the office.
This job description does not form part of your contract of employment.
Person specification
Area
Description
Essential or
desirable
Knowledge
Assessment production operations.
D
Computer based assessments.
D
Microsoft packages – Word, Excel.
E
Use of email and Internet.
E
Working with online assessment systems.
D
Strong verbal communication.
E
Strong grasp of English language and grammar.
E
Accuracy when inputting and recording information.
E
Eye for detail.
E
Excellent time and task management skills.
E
Use of databases.
D
Using Microsoft packages – Word and Excel.
E
Use of email and Internet.
E
Administration.
D
Strong focus on customer centricity.
E
Ability to develop strong working relationships with key customers and
suppliers.
E
Highly productive.
E
Education
Educated to A Level or equivalent.
D
Personal
qualities
‘Can do’ attitude, upbeat and positive.
E
Proactive.
E
Commitment and dedication.
E
Ability to take ownership and responsibility.
E
Positive, constructive, supportive and flexible approach to own work and
that of the team.
E
Professional approach to work and dealing with customers.
E
Ability to work as part of team.
E
Calm under pressure and maintains high standard of work.
E
Willing to represent AAT at events.
E
Willing occasionally to stay overnight away from home.
E
Skills
Experience
Aptitude
Other
Summary terms and conditions
Salary:
up to £22,500 per annum (depending on experience).
Working hours:
35 hours per week.
Annual leave:
25 days and statutory bank holidays plus two discretionary days for Christmas
(office shuts between Christmas and New Year).
Flexi time:
we operate a flexible working system.
Life assurance:
four times annual salary.
Pension:
AAT comply with its obligations and duties under auto-enrolment legislation in
accordance with the Pensions Act 2008. The current qualifying arrangement for
auto-enrolment purposes is AAT's Group Personal Pension Scheme. If you chose to
increase your contribution AAT will contribute up to a maximum of 10.15%. Further
details would be given on joining the organisation.
PHI:
income protection is offered subject to terms of the policy.
Other:
company sick pay scheme
season ticket loan after completion of probationary period
enhanced maternity, paternity and dependency leave provisions
subsidised social events.
Location:
140 Aldersgate St, London, EC1A 4HY
Notes:
this post will be subject to background checks. A full statement of the main terms
and conditions of employment will be supplied with any formal offer of employment.
The above information may be helpful to applicants as a guide but should not be
treated as a substitute for a full contract.
Our vision
To put AAT at the heart of every business.
Our overall aim
To make AAT essential for people, businesses and organisations.
To achieve our overall aim, we will:
 grow – expanding our core membership by increasing recognition, creating demand, and maintaining
a strong and valued relationship with members
 innovate – embrace the possibilities of change and development to be ahead of the game
 diversify – attracting people beyond our core membership, with new AAT products and services
 stay financially secure – managing our resources efficiently and effectively and investing wisely to
continue to develop and progress.
How to apply
To apply for this hot opportunity please send a CV and covering letter to [email protected]
Closing date: 19 January 2015 – 17:00
HR contact details
t: 020 7397 3000 (answerphone)
e: [email protected]
w: aat.org.uk/careers