1. finance
2. personal finance
3. insurance
4. health insurance

An Introduction to Elements Financial’s Health Savings Account
HSA Welcome Kit
We are here to help you and your family understand how to
take full advantage of your Health Savings Account (HSA).
Getting Started
We can help you with many aspects of your HSA account through our website
and access to our staff of financial wellness professionals.
Your Health Savings Account (HSA) What is it?
Your Health Savings Account allows you to save money for future medical expenses.
The funds are not taxable if used for qualified medical expenses. At the end of the year,
any funds remaining in your account will carry over for use in future years. Contributions
to your account can be made by you, your employer or other individuals.
Services Available to You:
•You can view account balance and transaction information
•We help you stay on top of your Health Savings Account expenses
•You can store receipts for your expenses online to be retrieved for tax filing
•You can track expenses for tax reporting purposes
•You can print forms and documents relating to your accounts
•You can access information about your qualified health plan
•We provide educational information and more to learn about your HSA
•You can direct questions and issues to our Customer Support Center Staff
YOUR HSA ACCOUNT
ELIGIBILITY
Access your HSA account online at elements.org/hsa
In addition to your participation in a qualified High
Deductible Health Plan, there are a few additional
firstAccount
time you log in, locate your HSA account
YourThe
HSA
Eligibility
qualification rules in order to be considered
number
which
can be found
Access
your HSA
account
onlinewithin
at: eBranch or on
Are
youfor
eligible
for a Health
Savings
Account?
eligible
each month
during the
year. Please
https://login.marshhsaservices.com
and click
“Login.”
your most recent Elements Financial
statement.
Then Inmake
addition
yourof
participation
a qualified
High
sure to
NONE
the followinginare
true:
click
New Members
andPassword.
follow the
Deductible Health Plan, there are a few additional
At the
prompt,
enter yourRegister
MemberHere
ID and
qualification
rules in order
to be insurance
considered eligible for
instructions
to identify
and
answer
• Are you covered
by another
Initially,
your Member
ID hasyourself.
been setSelect
to your
first
initial
each
month
during
the
year.
Please
make sure NONE of
5
security
questions
and
then
create
a
Member
ID
plan,
including
any
of
the
following:
and last name (example: Sue Jones would be sjones).
the
following
are
true:
Password.
complete,
you
willsocial
use this
Your and
password
is theOnce
last four
digits of
your
security
Coverage under your spouse’s health plan?
number.
first login,
you
are required
to change
your
new On
Member
ID and
Password
to access
the HSA
• Are you covered by another insurance plan,
password.
system each time you login and will be asked to
including
any ofparticipation
the following:
Your spouse’s
in a Flexible
answer
at
least
one
of
your
security
questions.
You may view your account activity, check your
Spending Account (FSA) at work?
balance, or access the many account management
may view
your account activity, check
tools You
provided
to you.
your balance, or access the many account
Once
logged in,tools
select
from menu
management
provided
to you.tabs at top of
screen:
Once logged
in, select
fromplan features and your
• Home:
Overview
of health
menu
tabs
at
top
of
screen:
HSA account balance with a message center so
that HSA and employer can communicate with
•Home: Overview of health plan features
you
and your HSA account balance with
• General
Information:
personal
contact
a message
centerYour
so that
HSA and
information and where you can change Member
employer can communicate with you
ID and Password
-
Coverage under your spouse’s health plan?
- Supplemental
Your spouse’shealth
participation
a Flexible
insuranceinpolicies,
Spending
Account
(FSA)countries?
at work?
including
those
from other
-
Supplemental health insurance policies,
• Areincluding
you covered
by any
of Medicare?
those
frompart
other
countries?
youcovered
used VA health
•• Have
Are you
by anybenefits
part of Medicare?
within the last three months?
• Have you used VA health benefits within the last
three months?
• Can you be claimed as a dependent
• on
Can
you be else’s
claimed
a dependent on someone
someone
taxas
return?
else’s tax return?
If any of the above become true during the year, your
If any of the above become true during the year, your
HSA eligibility may end, affecting the contributions
•My
Profile:
Your
personal
contact
information
and
• My HSA: Account transaction history, reconcile
HSA eligibility may end, affecting the contributions and
and distributions you are allowed from your account.
where use
you the
can Deductible
change Member
ID andview
Password
expenses,
Tracker™,
a
distributions you are allowed from your account. If you
If
you believe
younot
maybe
noteligible,
be eligible,
please
contact
summary of qualified expenses, upload scanned
believe
you may
please
contact
the
•My HSA:
Viewtoaccount
transaction history,
receipts
related
your expenses
the Customer
Support
Center
for assistance.
Customer
Support
Center
for assistance.
reconcile expenses, use the Deductible Tracker™,
• My HDHP: Displays the plan features for your High
view a summary of qualified expenses, upload
Deductible Health Plan
scanned receipts related to your expenses
• Education: Look up Frequently Asked Questions
•Myand
HDHP:
the plan features
for
(FAQ)
findDisplays
links to additional
HSA information
your High Deductible Health Plan
• Document Center: Retrieve documents and forms
regarding
the HSA
•Education:
Lookprogram
up Frequently Asked Questions
(FAQ)
and find
links toofadditional
HSA information
• Logout:
Select
to logout
your personal
HSA
account
•Document Center: Retrieve documents
and forms regarding the HSA program
•Logout: Select to logout of your
personal HSA account
Toll Free Customer Support Center (855) 440-4HSA (4472) | elements.org/hsa
Toll Free Customer Support Center 877.987.1085 |
marshHSAservices.com
Funding your HSA Account
FUNDING YOUR
HSA ACCOUNT
Contributions
can be deposited to your HSA from
We are here to help…
several sources. As the account holder, you reap the tax
Contributions can be deposited to your HSA from
benefits of all deposits made.
several sources. As the account holder, you
Employer Contributions – Your employer may elect to
reap the tax benefits of all deposits made.
contribute funds to your account on a pre-tax basis.
Amounts
mayContributions
vary from year–to
year.
Employer
Your
employer may
electDeduction
to contribute
to your account
Payroll
– If funds
your employer
allows it,on a precontributions
may be deducted
from year
your to
paycheck.
tax basis. Amounts
may vary from
year.
Deductions may be on a pre-tax or post-tax basis,
depending
on how your
benefit
program
Payroll Deduction
– Ifemployer’s
your employer
allows
works.
it, contributions may be deducted from
yourup
paycheck.
Deductions
a preCatch
Contributions
– Thosemay
agebe
55on
and
older are
eligible
to
contribute
additional
funds
above
tax or post-tax basis, depending on how the annual
IRSyour
limit,employer’s
up to $1,000
for 2010
and 2011,
depending on
benefit
program
works.
monthly eligibility.
Catch up
Contributions
– Thosepersonal
age 55 and
Personal
Funds
– You may deposit
funds to your
older
are
eligible
to
contribute
additional
account. Such deposits are completed on afunds
post-tax
above
annual
IRS limit, on
up your
to $1,000
for 1040
2010 tax
basis
andthe
then
are deducted
Federal
filing
achieve
pre-taxon
status.
andto2011,
depending
monthly eligibility.
Rollover from an IRA – You may be eligible to do a onePersonal Funds – You may deposit personal funds
time rollover from an existing IRA account to fund your
to your
account.
Such deposits
on for
HSA.
The rollover
amount
is treatedare
as completed
a contribution
post-tax
basis
and then
arethat
deducted
thea year,
so you
should
ensure
you doon
notyour
exceed
theFederal
annual1040
limit. tax
Thisfiling
funding
option ispre-tax
only available
to achieve
status.
through 12/31/2011 unless legislative changes are made
you have any questions about funding your account,
byIfCongress.
contact
Customer
for assistance.
Roller
overthe
from
an FSA orSupport
HRA – If Center
your employer
allows,
you may be eligible to rollover funds from an FSA or
HRA account which has funds remaining at the end of
the plan year. To learn more about this option, please
check with your employer or call the Customer Support
Center. This funding option is only available through
12/31/2011 unless legislative changes are made by
Congress.
If you have any questions about funding your account,
contact the Customer Support Center for assistance.
PAYING FOR
HEALTHCARE
How it works…
Paying for Healthcare
YourDebit
Debit Card
Card
Your
YourHSA
HSAdebit
debitcard
cardwill
willbebemailed
mailedtotoyou
youwithin
within7-10
7-10
Your
business
days
after
your
account
established.
You
business
days
after
your
accountis is
established.
activate
your
debit
card,
simply
callcall
the the
toll-free
To activate
your
debit
card,
simply
toll- number
provided
with
the
card
and
follow
the
instructions
free number provided with the card and follow
provided over the phone. You may use your HSA
the instructions provided over the phone. You
debit card to pay for medical expenses as soon as
may use yourare
HSA
debit card
to pay
for medical
contributions
deposited
to your
account.
If you
expenses
as soon
contributions
arelarge
deposited
incur
expenses
and as
your
balance is not
enough to
cover
the
cost, you
car incur
reimburse
yourself
foryour
any out-ofto your
account.
If you
expenses
and
pocket
medical
expenses
once
your
balance
balance is not large enough to cover the cost,increases.
you
can
reimburse
yourself
for
any
out-of-pocket
Transactions using your HSA debit card will generally
appear
your account
1-3 business
days and
medicalinexpenses
oncewithin
your balance
increases.
can be reviewed through your online account (see
Transactions
using section
your HSA
card
will generally
website
information
fordebit
further
instruction).
appear in your account within 1-3 business days and
Lost or Stolen Cards
can be reviewed through your online account (see
If your debit card is lost or stolen, or if you think someone
Your HSA Account section for further instruction).
is using the card without your permission, call the bank
immediately
to report
Lost or Stolen
Cardsthe loss and request a new card.
The phone number is located on the back of your debit
If your HSA debit card is lost or stolen, or if you think
card and can be found on the home page of your
someonelogin
is using
thewebsite
card without
your
permission,
account
on our
by simply
clicking
on the
call
the
bank
immediately
to
report
the
loss
and
name of the bank.
request a new card. Report a lost or stolen card to
Elements Contact Service Center at 800.621.2105.
Toll Free Customer Support Center (855) 440-4HSA (4472) | elements.org/hsa
At the Doctor’s Office
Most
do Office
not require payment at the
At
thecarriers
Doctor’s
time
of
service;
however,
if you
feel you
Most carriers do not require
payment
at should
the time of
need to however,
make a payment
at the
service;
if you feel
youdoctor’s
should need to make
office,
first show
health
insurance
card.
a
payment
at theyour
doctor’s
office,
first show
your health
insurance
This
helps
receive
This
helpscard.
ensure
that
youensure
receivethat
theyou
lower
the
lower negotiated
for therendered.
services rendered.
At the
Doctor’s
Office
negotiated
rate
for therate
services
Most carriers do not require payment at the time of
service; however, if you feel you should need to make
a payment at the doctor’s office, first show your health
insurance card. This helps ensure that you receive
the lower negotiated rate for the services rendered.
Then complete
complete payment
paymentwith
withyour
yourHSA
HSA debit
debit card.
Your
doctor
should
then
file
a
claim
with
insurance
card. Your doctor should then file a claimthe
with
the
company
and
the
payment
amount
should
be
applied
insurance company and the payment amount should
to any outstanding deductible you may owe. If your
be applied to any outstanding deductible you may
HSA balance is not large enough to cover the expense,
owe.
If your HSA balance is not large enough to cover
complete payment with personal funds and reimburse
the expense,
complete
payment
with personal funds
once
funds are
available.
Thenyourself
complete
payment
with
your HSA debit card.
and
reimburse
yourself
once
funds
are available.
Your doctor should then file a claim with the insurance
At the Pharmacy
company and the payment amount should be applied
At pay
the Pharmacy
To
for a prescription, show your health insurance
to any
outstanding
deductible you may owe. If your
To
pay
a pharmacist
prescription,toshow
yournetwork’s
health
card tofor
the
get your
HSA balance is not large enough to cover the expense,
negotiated
rateto
forthe
thepharmacist
drug. Then,tocomplete
payment
insurance
card
get
complete
payment
with
personal funds
andyour
reimburse
with
your debit
card. rate for the drug. Then
network’s
negotiated
yourself once funds are available.
complete payment with your HSA debit card.
QUALIFIED
QualifiedMedicalExpenses
MEDICAL
EXPENSES
What they are…
Your
HSA
funds
toto
pay
forfor
qualified
Your
HSA
fundsare
areavailable
available
pay
qualified
medical
expenses.
Those
medical
expenses.
Thoseexpenses
expensesthe
theIRS
IRShas
has
determined
to
be
“qualified”
are
listed
in
Publication
determined to be “qualified” are listed in Publication
QualifiedMedicalExpenses
502
and
defined
in the
IRC Section
213d.
502
and
defined
in IRC
Section
213d. A
link A
tolink
thisto this list
is
available
within
your
online
HSA
account.
What
they are…
list is available
within your online HSA account.
Examples
of qualified
medical
payable from
Your
HSA funds
are available
to expenses
pay for qualified
Examples
of qualified
medical
your HSA:
medical
expenses.
Those
expenses the IRS has
expenses payable
your HSA:
determined
be from
“qualified”
are listed
in Publication
• Healthtoinsurance
deductible
and coinsurance
502 and
defined
in
the
IRC
Section
213d.
A link to this list
payments
• Health
insurance deductible and
is available within your online HSA account.
•co-insurance
Physical examinations
payments
Examples
of
qualified
medical expenses payable from
•
Prescription
drugs
• Physical examinations
your• HSA:
Dental care
• Prescription drugs
Vision
care
•••Dental
Health
insurance
deductible and coinsurance
care
•
Chiropractic
care
payments
• Vision
care
Over the
counter
•••Chiropractic
Physical
examinations
care medications
•• Medical
Prescription
drugs
Equipment
If you use your HSA funds for non-qualified
•Note:
Dental
care
expenses,
and are
under
the
agemay
of 65,
As of January
1, 2011,
HSA
funds
notyou
be may incur
• Vision care
a 20%
and owe income
taxes on
the amount
usedpenalty
for over-the-counter
medications
(except
•used.
Chiropractic
care
After age 65,
HSA funds can be used for any
Insulin) without a doctor’s prescription.
with
no penalty,
but you may still owe income
•expenses
Over the
counter
medications
taxes
on
those
funds.
Qualified
expenses
remain tax-free
Note: If you use your HSA funds for
non-qualified
after
age
65.
Note: If you use your HSA funds for non-qualified
expenses, and are under the age of 65, you may
expenses,
and
are under
theincome
age oftaxes
65, you
incur a 20%
penalty
and owe
on may incur
a
20%
penalty
and
owe
income
taxes
on
the
the amount used. After age 65, HSA funds can amount
used. After age 65, HSA funds can be used for any
be used for any expenses with no penalty, but
expenses with no penalty, but you may still owe income
you may still owe income taxes on those funds.
taxes on those funds. Qualified expenses remain tax-free
Qualified
remain tax-free after age 65.
after
ageexpenses
65.
At the Pharmacy
To pay for a prescription, show your health insurance
card to the pharmacist to get your network’s
negotiated rate for the drug. Then, complete payment
with your debit card.
Toll Free Customer Support Center 877.987.1085 |
marshHSAservices.com
Toll Free Customer Support Center (855) 440-4HSA (4472) | elements.org/hsa
SAVE MONEY!
Be sure to show your insurance card
at the doctor’s office and pharmacy to
guarantee negotiated discount rates.
When buying prescriptions:
Save•Money!
Shop around. Not all pharmacies charge the
We are same
here amount
to help…
for the same medication.
• Be sure to show your insurance card at the doctor’s
• Check
large discount
retailersnegotiated
who now
office
andout
pharmacy
to guarantee
offer
medications
at
deep
discounts.
discount rates
• When
buying
prescriptions:
• When
taking
a short-term medication,
-
ask your
doctor
about
free samples.
Shop
around
– not
all pharmacies
charge the
same amount for the same medication
When seeking medical care:
-
Check out large discount retailers who now
at deep
discounts
•offer
Go tomedications
the emergency
room only
for emergencies.
See your
ownadoctor
whenmedication,
possible or use
- When
taking
short-term
check
urgent
care
centers
and
mini-clinics
if possible
with your doctor to see if he can provide
free
–samples
you can save yourself hundreds of dollars.
• When seeking medical care:
-
Go to the emergency room only for
emergencies – see your own doctor when
possible or use urgent care centers and miniclinics if possible – you can save yourself
hundreds of dollars
REMEMBER –
FUNDS AVAILABILITY
Funds must be available in your account in order
to pay for a –
medical
with your HSA debit
Remember
Fundsexpense
Availability
card. You may find your debit card declined at the
Funds must be available in your account in order to
point of purchase or may be charged non-sufficient
pay for a medical expense with your HSA debit card.
funds fees if you attempt to use the card for amounts
You may find your debit card declined at the point of
aboveor
your
available
balance.
You can easily
check
purchase
may
be charged
non-sufficient
funds
fees
your
balance
through
your
online
HSA
account
if you attempt to use the card for amounts above your
or by contacting
the can
Customer
Center.
available
balance. You
easily Support
check your
balance
IMPORTANT TAX
INFORMATION
Keep Your Receipts
The IRS requires that you keep your receipts for
HSA account expenses. While you can track your
expenditures online, the receipts will be required
ImportantTaxInformation
should you ever be audited by the IRS. You may upload
Proper
receiptsreporting…
for each transaction to your online account
for easy
retrieval
at a later date. See the following
Keep
Your
Receipts
page
for
more
information
about
this
online for
feature.
The IRS requires that you keep
your
receipts
HSA account expenses. While you can track your
Keep your receipts with your annual tax file.
expenditures online, the receipts will be required should
Failure
retain
receipts
could
in required
you
evertobe
audited
by the
IRS.result
You may
upload
payment
of
taxes
and
a
20%
penalty
if
expenses
receipts for each transaction to your online account for
cannot
be confirmed
asdate.
“qualified”
expenses.
easy
retrieval
at a later
See the
following page for
more information about this online feature.
Tax Reporting
Keep
youryour
receipts
tax file. Failure to
Because
HSA with
fundsyour
are annual
tax advantaged,
retain receipts could result in required payment of taxes
there are some reporting requirements for the
and a 20% penalty if expenses cannot be confirmed as
IRS at tax time. You will receive a Form 1099-SA
“qualified” expenses.
and a Form 5498-SA from the account custodian
Tax
eachReporting
year which should be kept in your tax file.
Because your HSA funds are tax advantaged, there are
As anreporting
HSA account
holder, youformust
submit
Form
some
requirements
the IRS
at tax
time. You
8889
with your
Form
1040 tax
filing,
reporting
will
receive
a Form
1099-SA
and
a Form
5498-SA from the
information
related each
to your
HSA.
See the
following
account
custodian
year
which
should
be kept in
your
pagetax
forfile.
more information about this online feature.
As
an HSA
account
holder,
you must
submit
Form 8889
If you
contribute
to your
account
through
employer
with your Form 1040 tax filing, reporting information
payroll deduction, or if your employer contributes
related to your HSA. See the following page for more
to your account, such contributions will be reflected
information about easy access when completing
on
Form
W-2 provided by your employer each year.
Form
8889.
through your online HSA account or by contacting the
If you do
not yetCenter.
have enough funds in your account,
Customer
Support
you may pay with your own funds and reimburse
If you do not yet have enough funds in your account,
yourself through your online account at a later
you may pay with your own funds and reimburse
date
when additional deposits have been made.
yourself through your online account at a later date
when additional deposits have been made.
Toll Free Customer Support Center (855) 440-4HSA (4472) | elements.org/hsa
ReconcileExpenses–UploadReceipts
RECONCILE EXPENSES –
UPLOAD RECEIPTS
ceipts
available to
apply toward
d expenses
store
To help you track the medical expenses that
apply toward your deductible, and to track
qualified expenses for tax purposes, we provide
an account reconciliation feature within your
Once reconciled, each expense will appear as such
account
onaccount
the website.
You may
also upload
and
within
your
transaction
history.
The Deductible
store
receipts
online
for
retrieval
at
tax
time.
Tracker™ will display the transactions you have marked
An online expense reconciliation feature is available to
help you track the medical expenses that apply toward
your deductible, and help to track qualified expenses
for tax purposes. You may also upload and store
receipts online for retrieval at tax time.
Click where indicated to upload a receipt
you have scanned into your computer.
as expenses that apply toward your deductible.
Login and then select My HSA from the top menu bar.
Once reconciled, each expense will appear as
such within your account transaction history.
Login and then select “My HSA” from the top menu bar.
The Deductible Tracker™ will display the
Select
“Reconcile”
to select
an as
expense
– a box will
transactions
you have
marked
expenses
appear. Specify if expense is “approved” to meet your
that apply toward your deductible.
deductible and “qualified” according to IRS guidelines.
You may
then
comparetothis
information
to you have
Click
where
indicated
upload
a receipt
scanned
into your
computer.
that provided
by your
insurance carrier to
locate any possible discrepancies.
op menu bar.
a box will
o meet your
S guidelines.
you have
Once re
within y
Tracker
as expe
Select Reconcile to select an expense – a box will
You may then compare this information to that
appear. Specify
expense is
“approved”
to meet
provided
by yourifinsurance
carrier
to locate
any your
deductible
and
“qualified”
according
to
IRS
guidelines.
possible discrepancies.
You ma
provide
possible
Refer to
docum
online H
advant
For assis
Custom
For assistance in reconciling expenses,
contact the Customer Support Center.
Refer to the “Tracking Your HSA Expenses Online”
document located within the Document Center of your
online HSA account for full instructions on how to take
advantage of your online expenses reconciliation tools.
For assistance in reconciling expenses, contact the
Customer Support Center.
Toll Free Customer Support Center 877.987.1085 |
Toll Free Customer Support Center (855) 440-4HSA (4472) | elements.org/hsa
|
marshHSAservices.com
marshHSAservice
TD AMERITRADE
INVESTMENT PROGRAM
Elements Financial HSA members have access to
an investment program through TD AMERITRADE.
Those who do not plan to use all of their HSA funds for
current year medical expenses may wish to consider
these investment options for potential added savings.
If you are eligible to enroll (by meeting the
minimum required balance), you will then have
access to the Enrollment link to TD AMERITRADE.
Simply click Enroll to begin the process.
Please note: Your medical expenses can only be paid
from the Elements HSA, not from your TD AMERITRADE
investment account. Therefore, funds must be
liquidated from their investments and moved back to
your credit union HSA in order to use those funds for
expenses. This process can take several business days
to complete so please keep this in mind when planning
your investment deposits and transfer of funds.
Participation Requirements
In order to enroll in the investment program, you
must have an account balance of at least $2,500 in
your HSA at the time of enrollment. Eligibility does
not constitute enrollment in the program. You must
actively elect to enroll in order to use the investment
funding provided to you through TD AMERITRADE.
Enrollment
To begin the enrollment process, log into your
HSA account through elements.org/hsa. On your
menu, select My HSA and from the Account
Summary screen select the ‘Investments’ tab.
The next screen displayed will show your
personal information to be passed securely to TD
AMERITRADE. Review this information carefully
before proceeding. If any of the information is
incorrect, you must discontinue the enrollment
process and contact the credit union for corrections
before proceeding to avoid delays and complications
regarding your investment account enrollment.
If you are not yet eligible to enroll, the screen will
display a message similar to that shown below:
Toll Free Customer Support Center (855) 440-4HSA (4472) | elements.org/hsa
Once you have confirmed your personal information
and answered the questions by selecting Yes or
No from each drop down box, click Continue.
The second section will contain your HSA
Account Custodian’s information (Elements).
You will now see the following message as you leave
the HSA site and are transferred to TD AMERITRADE’s
enrollment portal. Click where indicated to proceed.
The third section will contain your personal
information transferred from the HSA system.
The first screen you see at TD AMERITRADE will look
like this:In the first section on the page you will see
The final section contains the information for
your HSA Administrator (Elements) as well as
links to the TD AMERITRADE Privacy Statement
and Business Continuity Plan Statement.
Once you have read the Privacy Statement
and the Business Contintuity Plan
Statement, click Next to proceed.
the basic account information pertaining to your HSA
trade account. Note: TD AMERITRADE uses the same
investment platform for HSAs as that used for retirement
plans – you may ignore the language regarding 401(k)
plans.
Toll Free Customer Support Center (855) 440-4HSA (4472) | elements.org/hsa
At this point, TD AMERITRADE will lead you through
the additional screens needed to establish your
account. You will see an indication of completion
when done. TD AMERITRADE will contact you
directly about your account via email, including
providing you with information about how to access
your online account through their website.
Once complete, TD AMERITRADE will pass
information back to our HSA system, indicating that
you have an investment account established. Once
we receive this information, transfer of funds may
begin (see the following section). This can take up to
3 business days for completion of the account setup.
Please note: You will have two separate logins for
your HSA. Your Elements account login will be used
to access information about your Elements account,
as well as to view the balance and to request
transfer of funds to TD AMERITRADE. In order to
affect trades and view investment balance details,
you will use your TD AMERITRADE login. The TD
AMERITRADE system will have no information
regarding your account at the credit union.
Moving funds TO and FROM Your
TD AMERITRADE Investment Account
Once your Investment account is established, you may
fund it. To do so, you must transfer funds from your
HSA account at Elements. If you wish to use funds
in your TD AMERITRADE Investment Account to pay
for medical expenses, you must first transfer those
funds back to the HSA account at Elements. NOTE:
Funds must be in the cash position at TD AMERITRADE
before you request a transfer back to the credit union.
To begin the process, login to your account
at elements.org/hsa. Under My HSA Account
Summary tab, select Investments. Select the
Transfer Money tab to access the Transfer Request
screen. You will see your current HSA balance at
Elements Financial Federal Credit Union, as well
Elements
Elements.
as the cash position balance in your Investment
account at TD AMERITRADE. Read the screen
carefully before submitting your request.
Using the drop down lists provided, select the account
you wish to move funds from and then the account to
which you wish to deposit funds. Then enter the dollar
amount to be transferred and click Submit Request.
Toll Free Customer Support Center (855) 440-4HSA (4472) | elements.org/hsa
Transfer Request Status
Once submitted, you may view your transfer requests
from the screen shown on the prior page, by
clicking on either of the Click Here options on the
right side of the screen. The first will show funds
transferring to your TD AMERITRADE account.
Once submitted, you will see the request as
‘Pending’. Once Elements processes the transfer,
you will see ‘Approved’ or ‘Disapproved’ and a
reason if the transfer could not be completed.
The second link on the right side of the
Transfer screen will show funds transferring
to your Elements HSA Account.
There are 4 possible messages
from this screen, as follows:
Pending: On the day you request the
transfer, you may edit or delete the request
anytime before 12:00am midnight
Requested: After Midnight, no more changes
can be made as the request is being sent
to TD AMERITRADE for processing
TD AMERITRADE Process Complete: This
indicates that TD AMERITRADE is transferring
the requested funds to Elements. You should
ensure the funds are deposited to your account
before using the debit card or checks to pay
for a medical expense with those funds.
TD AMERITRADE Process Failed Due to
Insufficient Funds: If the balance in the cash
position of your TD AMERITRADE Account
is less than the transfer amount requested,
the request will not be processed.
These screens will also show a history of
the requests you have made to transfer
funds between your accounts, with the most
recent displayed at the top of the screen.
Transfer Timing
All requests made by 12:00am midnight are
forwarded to Elements and/or TD AMERITRADE for
processing on the next business day (example: a
request submitted at 2:00pm on Wednesday is sent
Thursday morning. A request submitted Saturday
at 10:30pm would be sent Monday morning).
Funds are withdrawn from each account
as a “Trust to Trust Transfer” in order
to avoid taxation and reporting.
The funds are then wired to the appropriate
institution, generally the following business day, but
this can take several business days. TD AMERITRADE
will place funds received into the cash position of
your account. You must then actively elect where
those funds are to be deposited by logging into
your TD AMERITRADE account to affect trades.
Elements will deposit funds received into your HSA
Account, and at that point, the funds would become
available to you to use for medical expenses.
Please note: Medical expenses can only be paid
from your HSA account at Elements, not from the TD
AMERITRADE investment account. Therefore, you
must liquidate funds and request movement back to
Elements in order to have funds available for payment.
The liquidation of funds at TD AMERITRADE can take
up to 8 business days for re-deposit to your Elements
account so plan accordingly when expenses arise.
Questions?
If you should have any questions about the TD
AMERITRADE investment program, including
enrollment and transfer of funds, please
contact our Customer Support Center for
assistance at (855) 440-4HSA (4472).
Toll Free Customer Support Center (855) 440-4HSA (4472) | elements.org/hsa
HAVE QUESTIONS?
Customer Support Center
Our Customer Support Specialists are available to
answer questions about your HSA and assist you
with your High Deductible Health Plan (HDHP).
By Phone:
Toll-free: 855-440-4HSA (855-440-4472)
Available 8:30am to 5:30pm Eastern
Time, Monday through Friday
By Email:
[email protected]
Thank you!
We are proud to serve as your HSA administrator. We
appreciate your business and look forward to providing you the
highest level of service and support. Our goal is to ensure that
you maximize the benefits of participating in a Health Savings
Account. To that end, we are constantly seeking ways to provide
a better customer experience. Please let us know if there is
anything we can do to improve the service provided to you.
Toll Free Customer Support Center (855) 440-4HSA (4472) | elements.org/hsa
Copyright © 2015 Elements Financial Federal Credit Union
Information accurate as of February 1, 2012.
For most up-to-date information please visit elements.org