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Tues
Feb 10
Mission Critical Training Event 2015 Break-out Session Schedule - Final
Room: Mission 1 Room: Mission 2
Room: Mission 3
Room: Palm 1
1300-1415
Kindness in the
Dispatch Center
Presenter: Luz
Martinez
1430-1545
NG9-1-1: The
Evolution of a
Dispatcher - Part I
Presenters: Jena
Swafford & Capt.
Michael Goold
1600-1715
NG9-1-1: The
Evolution of a
Dispatcher - Part II
Presenters: Jena
Swafford & Capt.
Michael Goold
Room: Palm 2
Room: Mariner
Point
Room:Crowne
Point
Room:
Belmont
Understanding the Role
of the CA 9-1-1 County
Coordinator
Presenters: Members
of the County
Coordinators Task Force
of CA
National Standards for
“One Minute to
Dispatch”: Fact versus
Myth
Presenter: Gary
Galasso
Quality Assurance
and Improvement
(QA/QI) Best
Practices
Presenter: Jeff
Visger
APCO Tool Box
Presenters: Members
of the CA ProCHRT
Committee
IT Security: the
small space
between paranoia
and indifference
Presenter: Ian
McGraw
APCO - Professional
Communications
Human Resources
Committee
Presenters: Members of
the CA ProCHRT
Committee
CA State 9-1-1 System
Funding, Support and
Services Presenters:
State 9-1-1 Office Staff
To Take Text or Not to
Take Text, That is the
Question!
Presenter: Jayson Dunn
&
Is the Fire Dispatcher
the First I/C?
Presenter: Gary
Galasso
Are PSAPs putting the
public at risk with less
than optimal shift
assignments?
Presenter: Dr. James
Kuthy Ph.D.
Getting the word out
about 'First Net'
Presenter: Michael
Boyden
Preparing the 9-1-1
Center for Texting to
9-1-1
Presenter: Sherri Griffith
Powell
Risky Business:
Quantifying and
Legitimizing Stress in
the 9-1-1 Workplace
Presenter: Kimberly
Turner
Getting to Retirement:
The Longevity Challenge
for Telecommunicators
Presenter: Charles 'Chuck'
Berdan
ECaTS Text-to-911
Reporting Module
Presenter: Jordan
Elliston
Operational
Considerations for a
Text to 9-1-1
Implementation
Presenters: Jayson Dunn
& Amber Young
Creating an Interactive
Training Manual
Presenter: Jessica
Moore
¡AY CARAMBA!
Understanding
Language and Cultural
Barriers on
9-1-1
Calls
Presenter: Manny
Solis
Essential Training for
Callers: Your 9-1-1 Public
Education Program
Presenters: Elise Kim &
Kelli Perrot
The State of the NG9-11 Nation
Presenter: John Joseph
Health & Wellness
in Public SafetyDeveloping a
Culture of
Movement in the
Workplace
Presenter: Quint
Andrade
Bayview III
Mission Critical Training Event 2015 Break-out Session Schedule - Final
Wed Feb Room: Mission 1
11
Room: Mission 2
Room: Mission 3
Room: Palm 1
Room: Palm 2
Next Gen 9-1-1: Success is the
Only Option!
Presenter: Nicole Pianalto
Room:Mariner Point
Room:Crowne Point
Room: Belmont
1330-1445
Outlaw Motorcycle Gangs Dispatch Improvement
(OMG's) awareness for
Prsenter: Jeff Vezina ENP
Dispatchers Part I
Presenters: Heather
Gonzlez and Rey Pagarigan
Terrorism Awareness for
Dispatchers
Presenters: Trevor C. Knight &
Josh Goldmark
Kindness in the Dispatch
Center
Presenter: Luz
Martinez
1500-1615
Outlaw Motorcycle Gangs Situational Leadership Part I
(OMG's) awareness for
Presenter: Brian Barnes
Dispatchers Part II
Presenters: Heather
Gonzlez and Rey Pagarigan
Organizational Culture:
Developing a Game Plan to
relieve Comm Center
Dysfunction Part I
Presenter: Jaime Young
Myths and
From Concept to Reality: Text to
Misunderstanding NG911
911
Presenter: Brandon Hoquist Presenter: Nicole Pianalto
& Jessica Danner
Two Steps Forward, Two
Steps Forward Advancements in Wireless
Location Accuracy
Presenter: John Snapp
Radio Overload - How much Text to 911 Part I
is too much for one
Presenters: Cyndee
dispatcher?
Freeman & Greg Pascal
Presenters: Ron Dunn and Jim
Bare
1630-1745
Going the Distance:
Making the Most of Your
Career
Presenter:
Danita Crombach
Organizational Culture:
Developing a Game Plan to
relieve Comm Center
Dysfunction Part II
Presenter: Jaime Young
Operational Strategies for
Lights, Camera,
NG9-1-1!
Managing Interim Text and Presenter: Diana Gijselaers
Multimedia
Presenter: Kathy McMahon
Educating the Public on Text
to 9-1-1: Case Study
Presenter: Jayson Dunn &
Amber Young
Radio Overload - How much Text to 911 Part II
is too much for one
Presenters: Cyndee
dispatcher?
Freeman & Greg Pascal
Presenters: Ron Dunn and Jim
Bare
Situational Leadership Part II
Presenter: Brian Barnes
Bayview III
Is the Fire Dispatcher
9-1-1 Outreach and
the First I/C?
Pilot Campaign
Presenter: Gary Galasso Presenters: State
91-1 Office, Ogilvy
Consultants and
5
PSAP's
Mission Critical Training Event 2015 Break-out Session Schedule - Final
Thurs Feb Room: Mission 1
12
Room: Mission 2
Room: Mission 3
Room: Palm 1
Room: Palm 2
Room: Mariner Point
Room: Crowne Point
Room: Belmont
Terrorism Awareness for
Dispatchers
Presenters: Trevor C. Knight &
Josh Goldmark
Preparing the 9-1-1
Center for Texting to 91-1
Presenter: Sherri Griffith
Powell
0800-0915
Outlaw Motorcycle Gangs Situational Leadership Part I
(OMG's) Awareness for
Presenter: Brian Barnes
Dispatchers Part I
Presenters: Heather
Gonzlez and Rey Pagarigan
Creating an Interactive
Training Manual
Presenter: Jessica Moore
National Standards for “One
Minute to Dispatch”: Fact
versus Myth
Presenter: Gary Galasso
IT Security: the small space
between paranoia and
indifference
Presenter: Ian McGraw
Two Steps Forward, Two
Steps Forward Advancements in Wireless
Location Accuracy
Presenter: John Snapp
0930-1045
Outlaw Motorcycle Gangs Situational Leadership Part II
(OMG's) Awareness for
Presenter: Brian Barnes
Dispatchers Part II
Presenters: Heather
Gonzlez and Rey Pagarigan
Organizational Culture:
Developing a Game Plan to
relieve Comm Center
Dysfunction
Part I
Presenter: Jaime Young
APCO Tool Box
Presentors: CA APCO
ProCHRT members
ECaTS Text-to-911 Reporting
Module
Presenter: Jordan Elliston
Risky Business: Quantifying
Lights, Camera,
NG9-1and Legitimizing Stress in the 1!
Presenter: Diana
9-1-1 Workplace
Gijselaers
Presenter: Kimberly Turner
1100-1215
Myths and
Misunderstanding NG911
Presenter: Brandon
Hoquist & Jessica Danner
Organizational Culture:
Developing a Game Plan to
relieve Comm Center
Dysfunction
Part II
Presenter: Jaime Young
Creating an Interactive
Training Manual
Presenter: Jessica Moore
Operational Considerations for
a Text to 9-1-1 Implementation
Presenters: Jayson Dunn &
Amber Young
Dispatch Improvement
Prsenter: Jeff Vezina ENP
Preparing the 9-1-1
Center for Texting to 9-11
Presenter: Sherri Griffith
Powell
Text to 911 Part II
Presenters: Cyndee
Freeman & Greg Pascal
Bayview III
Mission Critical Training Event 2015 Break-out Session Schedule - Final