Experience. Learn. Grow.
Agenda & Speakers
February 8th – 12th, 2015
Agenda
Sunday, February 8th
6:00pm – 9:00pm
Ocean Terrace
Opening Night Cocktail Reception
A night of great food, great music and great company
Welcome remarks by Steve Mahon, President, Phonak Canada
Live Latin music by Trio Los Amigos
Monday, February 9th
7:30am – 8:30am
Ocean Palm Court
8:30am – 8:45am
Astor Ballroom
8:45am – 9:30am
Astor Ballroom
Breakfast Buffet
Intro & State of the Canadian Industry
Presented by: Steve Mahon, President, Phonak Canada
Benchmark Study Results
Presented by: Brad Caves, Vice President, Phonak Canada
9:30am – 10:30am W
orking “On” vs “In” Your Practice
Astor Ballroom
Presented by: Dr. Mary Carson, Owner & Founder,
Clarity Audiology & Hearing Solutions
10:30am – 10:45am B
reak
Astor Ballroom Foyer
10:45am – 11:45am G
et Out of the Office! Generating Referrals from
Astor Ballroom
GPs & Community Based Sources
Presented by: Dr. Rita Chaiken, President, Atlanta Audiology
Services, President-Elect of the Board of Directors for ADA
Monday, February 9th (Continued)
11:45am – 12:00pm C
ustomer Hospitality & Expanding Customer
Astor Ballroom
Experience
Presented by: St. Regis Bal Harbour Resort
12:00pm – 1:00pm
Marketplace
Astor Ballroom
Check out Phonak’s latest Value Added Marketing Programs and
updates. Get a chance to take home an iPad Air 2!
1:00pm
Grab and Go Lunch & Enjoy your time in Miami!
Don’t forget to pick up your lunch. See Your Ultimate Guide to
Miami for activities, attractions and things to do in Miami.
Tuesday February 10th
7:30am – 8:30am
Ocean Palm Court
8:30am – 9:00am
Astor Ballroom
Breakfast Buffet
T he GAIN and PARC Initiatives by Phonak US
Presented by: Joe Denis, Senior Director of Marketing, Phonak US
9:00am – 10:00am C
onnecting with Patients Using Emotional Logic &
Astor Ballroom
Patient Interview
Presented by: Steve Eagon, Learning and Development Consultant
10:00am – 11:00am H
ow To Create Patient Ambassadors,
Astor Ballroom
WOM & Patient Referrals
Presented by: Dr. Kathy Goodman, President/Owner, Main Line
Audiology Consultants, PC
Agenda
th th
Sunday, February 8
Tuesday
10
(Continued)
6:00pmam––9:00
11:00
11:15
pmam B
Oreak
pening Night Cocktail Reception
A night of good food, good music and good company
Welcome remarks by Steve Mahon, President, Phonak Canada
music by Trio
Amigos
11:15am – 12:15pm TLive
he Latin
Importance
of Los
Differentiating
Your
Astor Ballroom
Independent Practice
Presented by: Dr. Sunni McBride, President/Owner, South Bay
Monday, February
9th& Balance Center
Hearing
Astor
OceanBallroom
Terrace Foyer
7:30am – 8:30am
12:15Palm
pm – Court
1:00pm
Ocean
Astor Ballroom
8:30am – 8:45am
Astor
Ballroom
1:00pm
– 2:00pm
Astor Ballroom
8:45am – 9:30am
Breakfast Buffet
P anel Discussion
Presented by: All Speakers
Intro & State of the Canadian Industry
Presented
M
arketplace
by: Steve
& Grab
Mahon,
and
President,
Go Lunch
Phonak Canada
Benchmark Study Results
Astor Ballroom
Presented by: Brad Caves, Vice President, Phonak Canada
Astor Ballroom
things
to do
Miami.
Presented
by:inDr.
Mary Carson, Owner & Founder,
Clarity Audiology & Hearing Solutions
2:00pm – 6:30pm E njoy your time in Miami!
Your Ultimate
to Miami
for activities, attractions and
9:30am – 10:30am See
W
orking
“On” Guide
vs “In”
Your Practice
6:30
pm am G
B
roup Photo & Champagne Toast
10:30pmam––7:00
10:45
reak
OceanBallroom
Terrace Foyer
Astor
Please bring your green sunglasses with you. Let’s have a toast
before dinner!
10:45am – 11:45am G
et Out of the Office! Generating Referrals from
Astor
Ballroom
7:00pm
– 10:00pm GPs
Farewell
& Community
Dinner & After
BasedParty
Sources
Ocean Palm Court
Presented
Dinner Buffet
by: Dr.
& Music
Rita Chaiken,
by DJ Jonny
President,
5
Atlanta Audiology Services, President-Elect of the Board of Directors for ADA
Wednesday, February 11th
All Day
Enjoy your time in Miami!
See Your Ultimate Guide to Miami for activities, attractions and
things to do in Miami.
Thursday February 12th
8:00am – 12:00pm
Check out & Departures
Thank you for joining us at Phonak Practice Management.
We hope you have enjoyed the seminars.
www.practicemanagement.com