2015 MHA Health Summit
March 11-13
Bozeman, Montana
Education Networking Vendors
MHA Health Summit
The MHA Health Summit is the premier educational
opportunity to jump start member learning for a new season.
Participants from every city and facility in Montana can expect to
gain insight on leadership, new technology and industry trends, quality excellence, and human motivation.
Contents
3-4
5
6-8
9
10
11
12
13
14 - 15
Keynote Speakers
Schedule
Education Sessions
Campfire Sessions
Showcase Presentations
Welcome Reception
Vendor Trade Show
FAQs & Lodging
Fees & Registration
“Education is the mother of leadership.” -Wendell Willkie
The Summit seeks to educate in order to help better prepare our healthcare leaders to face their challenges.
MHA ... An Association of Montana Health Care Providers is the
principal advocate for the interests of members in their efforts
to improve the health status of the communities they serve.
Keynote Speakers
Dr. Trena Bonde
Trena Bonde, MD, is currently Chief of Staff of the VA Montana Health Care system,
which includes an inpatient facility, a same day surgery center, a community living center and 13
community-based clinics throughout Montana. She has worked for the VA serving veterans since
2007 and has been a Patient Centered Medical Home consultant for the VA. Dr. Bonde served
as a Major in the United States Air Force Medical Corps where she implemented open access as
well as the Air Force Patient Centered Medical Home. Dr. Bonde completed her Family Medicine
residency at the University of Wyoming at Cheyenne. She still provides primary care to a panel of
patients.
Lynne Cunningham
With 40 years of health care experience, including 30 years as a strategic planning
and marketing consultant, Lynne is uniquely qualified for her role as both coach and national
speaker. She has worked with hospitals, health systems, medical groups and organ procurement
organizations all over the country to define, measure, and evaluate the perception of quality among
patients, employees, physicians, and the community. Lynne is the author of several books and many
journal articles on topics including the impact of patient satisfaction on malpractice exposure,
physician involvement in marketing and marketing best practices in a variety of service lines. She
joined the Studer Group when it was formed 15 years ago.
Wendy Samson
Highly respected and accomplished as a Leadership Development Consultant and Executive
Coach, Wendy Samson is a strategic, visionary thinker. She has a passion for inspiring people — at all
levels — to optimize their full potential, while maintaining a focus on accomplishing everything with
graciousness. Wendy’s presentation style is often humorous and always engaging. Participants in
Wendy’s sessions leave ready to grow personally and professionally. Through Wendy’s many training
programs, she brings insights about team effectiveness and helps organizations become the best
they can possibly be.
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Wednesday 3.11
12 PM
Aligning Hospital Administration with Clinical Leaders In a New Era of Team Based Clinical
Care
Learners will see the value added when clinical leaders and medical administration work together as equal partners. Nurse leaders
can contribute to improved outcomes by working in partnership with administration. Medical and organizational administration
can support the clinical leadership in improving outcomes. The learner will have increased knowledge of senior executive’s role in
improving quality and coordination of care and examples of roles of senior leadership improving care. Learn how to support the front
line staff by giving autonomy and empowering staff to improve care with innovation created at the clinical level.
Thursday 3.12 1 PM
I’ve Got the Data - Now What?
As data becomes more transparent, it’s critical that we know how to interpret, communicate and improve our metrics. This
session will give you practical tips to understand what the data is really telling you and how to best communicate results
to your staff. Learn to work with the team to improve employee engagement AND patient satisfaction while maintaining a
focus on clinical quality. Understand the “why” behind the importance of employee engagement and patient experience.
Friday 3.13 11:30 AM
Health Care Personal Accountability Revolution
Participants will gain new understanding of the effects of personal accountability on the overall patient experience, and
how they influence patient satisfaction scores. Identify your highly engaged, non-engaged and actively disengaged team
members so you can move them all toward desired outcomes.
Schedule
8:00 AM
March 11
Check-in
Wednesday
Flex Update/ CIS Roundtable
12:00 PM - 3:00 PM
Keynote Speaker + Lunch
3:15 PM
Concurrent A Education Sessions
Welcome Reception/Nurse Leadership Awards
9:30 AM - 9:45 AM
Break
9:45 AM - 1 1:15 AM
Concurrent B Education Sessions
11:15 AM - 12:00 PM
Campfire Sessions
12:00 PM - 1:00 PM
Lunch
1:00 PM - 2:30 PM
Keynote Speaker
2:45 PM - 3:30 PM
Break with Vendors
3:45 PM - 5:15 PM
Concurrent C Education Sessions
5:15 PM - 6:30 PM
Vendor Reception
8:00 AM
5
- 4:45 PM
Breakfast & QI Showcases
8:00 AM
Check-in
March 12
10:00 AM - 12:00 PM
5:00 PM - 6:30 PM
8:00 AM
Thursday
Opening Day
Breakfast & QI Showcases
Friday
9:45 AM - 11:15 AM
Concurrent D Education Sessions
March 13
11:15 AM - 1 1:30 AM
Break
11:30 AM - 12:30 PM
Closing Keynote Speaker
Wednesday 3.11 Education Sessions
10:00 AM - 12:00 PM
Flex/PIN Updates and
Roundtable
Join your CAH peers to learn about current Rural Hospital Flexibility (Flex) and Performance
Improvement Network (PIN) activities and opportunities. Attendees can also interact and learn
from peers in CAH focused roundtable discussions
Session A 3:15 PM - 4:45 PM A1 New CAH Quality
A2 Leading the Future
The Montana Rural Healthcare Performance
Improvement Network (PIN) provides training
to CAH Quality Coordinators new to their role
or Coordinators who would like a refresher
course. Most of the course work is available
as an online program but this series provides
an opportunity for the QI Education students
to meet face-to-face to fulfill a portion of
this educational programming. In this highly
interactive session, facilitators will help
the students work through actual quality
improvement projects using the PDSA cycle as
a group.
**MT Flex will cover the registration, two night’s
lodging and mileage for participating students
to attend. Participation in this session is
mandatory to receive the benefit.
Learn tips and techniques for leading the
workforce of the future which will be multigenerational, racially and gender diverse. She’ll
speak on the stabilization of the participation
rate of women in the workforce, along with these
topics: Increasing racial and ethnic diversity;
increasing generational diversity; a decrease
in Traditionals and Baby Boomers; an increase
in Generation Xers and Millennials; and, the
entrance of the Digital Natives.
Coordinator Training Series
Audience: By Invitation Only
***CAH staff must attend this session
to receive conference expense
reimbursement from MT Flex.
Workforce
Audience: ALL
Deb Thompson is
currently the HCSC
Director of HR and
Strategic Business
Partner to the MT
BCBS plan. Deb
received a BA and
an MBA in Business
Administration and is certified as a Senior
Professional in Human Resources. She is also
certified by the Society for Compliance and
Ethics and is an International Member of the
Society for Human Resource Management.
A3 Empowering Teams to
Change Outcomes
This session describes how engaging the entire
team to integrate an “owner” vs. “renter”
mentality into their work attitudes helps an
organization create sustainable, positive outcomes
in patient care and other areas.
Objectives include:
1. Increase knowledge in and identify three
strategies for promoting clinical staff engagement
with facility mission, vision, and strategic goals to
improve clinical outcomes.
2. Understand why a Healthy Work Environment
(HWE) counts and apply three steps to assure that
an HWE is really “healthy.”
3. Demonstrate the impact of “silence” in an
organization; identify the importance of connecting
the dots between standards of care for nursing,
medical staff and actual care delivery to promote
positive outcomes and working relationships.
Audience: ALL
Debera Charlton is the Nurse Manager of Ambulatory
Care at VA Montana. She previously served there as
a Quality Management Specialist and a staff nurse.
She participates as VHA VISN faculty for Leadership
Development Program, as National Consultant for the
Patient Aligned Care Team, on several organizational
committees, and is on the advisory board for Helena
College Nursing Department and the board for Healthy
Mothers Healthy Babies. *See page 3 for Dr. Trena
Bonde’s biography.
Thursday 3.12 Education Sessions
Session B 9:45 AM - 11:15 AM B1 Practical Strategies for
Hospital-Physician Alignment
Hospital-physician alignment can be
one of the most complex and costly
tasks undertaken by hospital leaders.
From determining the most appropriate
arrangement type to setting effective
compensation terms, the list of management
challenges can be overwhelming. This
interactive session will provide insights into
alignment strategies and practical solutions
for the most common physician challenges.
Attendees will learn how to evaluate
common hospital-physician arrangements
and effectively assess integration readiness
and develop an integration plan, which
will include physician citizenship and
engagement expectations.
Audience: CEOs, CFOs, CNOs
Daniel Stech is Principal of Pinnacle
Healthcare
Consulting. Dan
received an MBA
and CMPE and
has over 20 years
of experience in
health policy,
physician practice
management,
physician
compensation,
valuation, regulatory compliance and
consulting for hospitals, physician practice
and other health care delivery organizations.
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B2 The Role of Nurses in Health
Reform
The ACA gives nurses new opportunities
to play an integral role in leading change
in a reformed health system. However,
many nurses are assuming new roles out of
necessity and have had little or no training
to assume expanded responsibilities, and
may not even be aware of the paradigm
shift. There is a great need for nursing
leadership at all levels to come together
and develop consensus about the new roles
for nurses in health care reform, identify
the resources that match the opportunities,
and take the lead to prepare nurses for an
expanded presence in health care delivery.
Academia, state and Federal partners,
professional organizations, and nurses
from representative sectors need to come
together and thoughtfully develop the
framework for our profession, and guide and
support one another in our expanded roles
in the emerging health system.
Audience: CEOs, CNOs, Nurses
Debra Scott is the Regional Nurse Consultant
at HRSA/US Public Health Services.
Debra received a BSN in Nursing and an
MS in Health Care Administration and
Organizational Psychology. She’s worked
in nursing for 25 years and served in
leadership positions in the US Public Health
Service for over 17 years.
B3 Project Management
from A - Z
Learn different techniques to manage
projects in an efficient, logical, productive
manner including establishing buy-in and
creating cooperation. This is a facilitated
sharing session that will include a multitude
of tools andCAH
resources.
Audience:
Quality Coordinators
Session C 3:45 PM - 5:15 PM C1 Mentoring in Health Care
This interactive session focuses on mentoring as a
team building strategy in health care, particularly
for those beginning new roles. Mentoring is a
cost effective strategy to increase retention
and can be effective for anyone beginning a new
position or changing facilities. The instructors
capture generational issues as they encourage
participants to share their perspectives and
experiences with mentoring. Awareness of how
one treats new colleagues is a step toward
strengthening the health care team.
Audience: CEOs, CNOs, ALL
Dr. Rita Cheek, PhD, RN is the Co-Project Director,
APIN Grant at Montana State University. A
retired MSU professor, her current work includes
establishing a Mentoring Program for RN-BSN/
new BSN grads and co-teaching a workshop on
The Art of Mentoring in Nursing.
LeAnn Ogilvie is the Regional Clinical Manager
for Telehealth at Providence Health in Missoula.
LeAnn has worked with Rita on the mentoring
program since 2012. LeAnn has many years of
experience as an RN preceptor, clinical nursing
instructor, clinical RN Educator and as Director of
Learning for an acute care organization.
Thursday/Friday 3.12-3.13 Education Sessions
Session D 9:45 AM - 11:15 AM C2 Accelerating Your
Results
Now that you know what the data is saying,
how do you use Evidence-Based Leadership
tactics to improve performance while
ensuring employee engagement and patient
satisfaction? Understand the “why” behind
the importance of improving in the HCAHPS
Survey especially in the areas of nurse
communications, pain, information about
medications and discharge, which were the
lowest scoring among Montana hospitals.
Improving these metrics using Hourly
Rounding, Nurse Leader Rounding, and ‘M in
the House’ is the focus of this session.
Audience: CEOs, CNOs, Nurses, ALL
Lynne Cunningham is a Coach and Speaker
at the Studer Group. Lynne is an MPA, ACHE
with 40 years of health care experience,
including 30 years as a strategic planning
and marketing consultant, Lynne is uniquely
qualified for her role as both coach and
national speaker. She has worked with
hospitals, health systems, medical groups
and organ procurement organizations all
over the country to define, measure, and
evaluate the perception of quality among
patients, employees, physicians, and the
community
C3 A Picture May Be Worth
D1 Executive Intelligence -
Does Social Media have a place in modern
healthcare? Do you have policies in
place to protect your patients, staff and
facility? With the proliferation of mobile
devices and networks like Facebook,
Twitter, Ello, SnapChat, Tumblr, Instagram
and more - people are sharing their lives
like never before. Policies, training and
awareness programs need to be set up
so that employees understand fully what
is expected, and why confidentiality is
important as it pertains to PHI. We’ll show
you what you can do to ensure that patient
information remains private in a connected
world.
Audience: ALL
Karen Palmer is the
Director of Operations
at LMG Security. She
has over 20 years
of experience in
information technology,
most recently as
Director of Technology
for Billings Public
Schools. Karen is
President and a founding member of the
Montana High Tech Crime Investigation
Association (HTCIA) and is CompTIA A+
certified.
interactions and inhibit the cultivation of
enduring partnerships. Learn communication
strategies that help you “see past the
current transaction in order to preserve
the relationships.” Identify the impact
of reconciliation and resolution for team
members working closely in stressful health
care environments.
Audience: ALL
Wendy Samson: See biography on page 3.
More Than a Thousand Words:
Advanced Critical Thinking Skills
introduced to very specific methods that
HIPAA Compliance in an Always Be
will allow you to recognize how to disrupt your
Connected World
default patterns ...the patterns that derail
D2 New Approaches to
Managing Patients in the
Community
Caring for the patients in your community is
often a struggle because of a lack of traditional
services that provide in-home care. But what do
patients really need to stay safe in their homes
and out of the emergency room? It may not be
what you’ve always thought...
Learn about new models of care that are
happening around Montana -- who provides
them, how they impact patient outcomes, and
how they can be supported as services. This
session will open your eyes to new possibilities
for your own organization, perhaps sparking a
creative new idea built specifically around the
needs in your own community.
Audience: ALL
Campfires have long been a source of light
and warmth, conduits of conversation and
inspiration.
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Showcase Presentations
The greatest knowledge is sometimes found in the person sitting next to you or your neighbor down the
road. Hear other Montana CAH staff describe their performance improvement projects in the MHA Health Summit
Showcase presentations. Learn their process and implementation techniques as well as what worked and what
didn’t from several different perspectives. Leave with both practical insight and tools to execute your own
performance improvement projects; the process works for acute and post-acute care facilities of all sizes!
Enjoy breakfast at 8AM while listening to Showcase Presentations
QI Showcase #1
Thursday 3.12
Toni Altenburg
Quality Improvement Coordinator
Northern Rockies Medical Center
Employee Wellness: The Road to Population Health
QI Showcase #3
Friday 3.13
Ben Power
Data Analyst, Quality and Safety
Barrett Hospital &HealthCare
Improving the Reliability of Barcode Medication Administration
QI Showcase #2
Katrina Strowbridge
Quality Improvement Coordinator
St. Luke Community Healthcare
Using Medication Reconciliation to Reconcile the Team
QI Showcase #4
Erin Rumelhart, RN
Director of Nursing
Providence St. Joseph Medical Center
Lake County Best Beginnings Children’s Partnership
An employee wellness program is a great way to embark on a
community wellness initiative. Critical access hospitals are
uniquely positioned to engage the communities we serve. We
have the responsibility to take the lead in improving the health of
our communities. The implementation of an employee wellness
program not only models healthy behavior, but serves as a test
group for the community wellness initiatives that will be initiated.
Developing a facility wide medication reconciliation process can
be challenging. In this presentation, learn how forming a team
and working through team dynamics can build consensus to
meet the necessary requirements for a standardized medication
reconciliation policy.
This project explores improvements to the barcode safety scanning process,
starting with rapid cycle improvement to the lispro scanning process and
generalizing the improvement to a number of similar drugs. The project
showcases several unique components, namely the use of electronic health
record data to find problems and drive the project, and the use of Lean
methodology in a rapid cycle setting to address problems and generate
systemic changes in real time.
The ACA established a prevention initiative called Maternal, Infant, and Early
Childhood Home Visiting Program. Based on the premise that a trajectory
of decline in the lives of at-risk children and families can be reversed by
successful home visiting efforts. Lake County has aligned with stakeholders
to better support life course development and positive health and well-being
of children and families. The Best Beginnings Children’s Partnership includes
tribal and county organizations that serve families with young children. They
also strive to improve overall school readiness and the mental, physical, and
economic wellness of children from 0-8.
You’re Invited
Welcome Reception
Wednesday 5:00 pm - 6:30 pm
Come mingle with old friends and introduce yourself to new ones.
The Montana Center to Advance Health through Nursing has found its
fourth annual Nurse Leadership Award winners for Outstanding Nurse,
Nursing Student, and Nurse Champion. This evening, a celebration to honor
these nurses takes place at the MHA Health Summit’s opening reception.
Congratulate the nurse leaders on their accomplishments!
Appetizers & No-Host Bar
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Thursday 3.12
Vendor Trade Show
Come for the free schwag and light
hors d’oeuvres.
Discover cutting-edge technologies
and services.
Leave with valuable
information and
connections.
Break with Vendors: 2:45 - 3:30 pm
Vendor Reception: 5:00 - 6:30 pm
Take a break with the vendors on Thursday
afternoon at 2:45 pm and after a long day
in conference sessions, relax with light hors
d’oeuvres and a no-host bar, from 5:00 - 6:30 pm.
This is your chance to visit with vendors and other
attendees. The drawings for Visit to Win It and
the grand prize drawing will be held- you must be
present to win!
In order to give vendors and attendees valuable face-time together,
no other events have been scheduled at this time. Please make a
point of stopping by the vendors to meet representatives and thank
the vendors for their support of the conference!
Funding for the conference was made possible by the Montana Medicare Rural Hospital Flexibility (Flex) Program from Health Resources
and Services Administration, Office of Rural Health Policy. The views expressed in written conference materials or publications and by
the speakers and moderators do not neccessarily reflect the official policies of the Department of Health and Human Services nor does
mention of trade names, commercial practices, or organizations imply endorsement by the U.S. Government.
Make your reservations today and ask for ‘MHA Discount.’
Summit Headquarters
Best Western GranTree Inn
1325 North 7th Ave.
Bozeman, MT 59715
(406) 587-5261
Room & Rate Cutoff: Feb. 9th
Holiday Inn
5 Baxter Lane
Bozeman, MT 59715
(406) 587-4561
Room & Rate Cutoff: Feb. 20th
Be in the know.
To make the most of your conference experience here are some helpful hints:
• Meeting rooms are kept cool (66°– 69°), and temperatures fluctuate. Dress in layers or bring a sweater.
• Wear comfortable shoes, you will have to walk between the Holiday Inn & GranTree.
•Come early to familiarize yourself with the agenda, conference program and meeting room locations.
• Plan on being at your workshop at least 10 minutes early.
• Allow enough time in your schedule to pick up your name badge and conference materials. Your name badge is
required for access to all events and you may have to wait in line at registration!
• Hard copies of workshop handouts will NOT be provided at the convention. If you would like to have the
handouts for the workshops you are attending, print them off the MHA Web site before arriving at the
conference.
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For the latest updates:
facebook.com/montanahospitalassociation
MHA Health Summit & Vendor Fair ----- March 11- 13, 2015 - Bozeman, MT
Registration Form
Participant Information
Your name badge will be printed from this information. If you enter a formal name (Robert, James) that name will be printed on your
name badge. If you enter a nickname (Bill, Chuck, Randy) that name will be used. Please note: due to space considerations, both
names will not appear on the name badge. Email will be used for all conference updates. Please complete all fields.
First Name __________________________________ Last Name: _____________________________________
Title: ______________________________________________ Phone: _____________________________
Facility/Organization Name: ____________________________________________________________________
Mailing Address/City/State/Zip:
__________________________________________________________________
Email: _____________________________________________________________________________________
Special Services: If you have any special dietary restrictions or require special services, please check here:
Job Code
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Check ( ) the job code that best fits your position. Please check only one.
Admin. /CEO (MHA Member)
Activity Director/Staff
Assisted Living
Board of Directors/Trustee
Chaplain/Pastoral Care
Director of Nursing/CNO
Education/In-Service/Training
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Emergency Preparedness
Engineer/Plant Operations
Executive Staff (non-CEO)
Exhibitor
Guest/Spouse/Speaker
HIM
Home Health
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Hospice
Hospice/Home Health
Infection Control
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Other_______________
Personnel/HR
PR/Marketing/Foundation
Quality (QI/QA)
34
State Employee
27
Volunteer/Auxilian/DVS
Registration Fees
Conference Registration Fee
On or Before 2/23
After 2/23
Bonus 2
Total Fee
Member & Associate Member
$250
$300
$50 for non-CAH; covered
by Flex Grant for CAH
Non-Member
$350
$400
$50
Payment Information Total Payment Due: $ _________________
The Flex Grant (Montana Medicare Rural Hospital Flexibility Grant) will pay for early bird conference
registration fees, reimburse one night lodging, and provide a travel stipend for the QIC and DON from
a CAH facility to attend. Registrants must attend Flex sponsored sessions to receive reimbursement..
Reimbursement forms will be available at Flex sponsored sessions. Flex sponsored sessions are denoted with
the PIN logo:
Register 5 staff at the full registration fee and get each additional registration for $125.
Register online by February 12 to get your name entered into a drawing for a free 2-night stay at either the
Holiday Inn or the GranTree
Members pay nothing now; your facility will be invoiced after the Summit.
FOR INTERNAL USE ONLY: DATE PAID: ________________
REGIS. ENTERED (DATE): _______
BY: _______
CONFIRM. SENT (DATE): _______
BY: _______
CHECK#:_______ AMT: ________
INVOICE (DATE): ______________
BY: ________________
Participant Name: ___________________________________________________________________
Workshop Selection: Check (X) only one workshop in each session. Use one form per participant, make copies as necessary.
Wednesday 3.11.15
Friday 3.13.15
Flex/PIN Update & Roundtable 10:00 - 12:00 pm
Concurrent A
3:15 - 4:45 pm
Choose ONE
A1 New CAH Quality Coordinator Training Series
A2 Leading the Future Workforce
A3 Empowering Teams to Change Outcomes
Concurrent D
9:45 - 11:15 am
Choose One
Keynote: Aligning Hospital Administration with Clinical Leaders in a
New Era of Team Based Clinical Care (lunch included)
12:00 - 3:00 pm
Showcase 3 & 4
8:00 - 9:30 am (breakfast included)
D1 Executive Intelligence - Advanced Critical Thinking Skills
D2 New Approaches to Managing Patients in the Community
Closing Keynote: Health Care Personal Accountability Revolution
11:30 am - 12:30 pm
Welcome Reception & Nurse Leadership Awards 5:00 - 6:30 pm
CAH Dinner 6:30 pm
Thursday 3.12.15
Concurrent B
9:45 - 11:15 am
Choose One
QI Showcase 1 & 2 8:00 - 9:30 am (breakfast included)
B1 Practical Strategies for Hospital-Physician Alignment
B2 The Role of Nurses in Health Reform
B3 Great Project Management from A to Z
Campfire Sessions 11:15 am - 12:00 pm
Lunch 12:00 - 1:00 pm
Keynote: I’ve Got the Data- Now What?? 1:00 - 2:30 pm
Break with Vendors 2:45 - 3:30 pm
Concurrent C
3:45 - 5:15 pm
Choose One
C1 Mentoring Nurses in Health Care
C2 Accelerating Your Results
C3 A Picture May Be Worth More Than a Thousand Words:
HIPPA Compliance in an Always Connected World
Vendor Reception 5:15 - 6:30 pm
Return by fax to:
(406) 443-3894
or by mail:
2625 Winne Avenue
Helena, MT 59601
REGISTER ONLINE!
www.mtha.org
Questions? Contact Kim Wiens
[email protected]
(406) 442-1911 • (800) 351-3551 (MT only)
“Early Bird” Registration Deadline February 12, 2015
Registrations must be postmarked by or received (via mail, fax or online registration) on or
before February 12, 2015. After February 12, higher fees apply.
Cancellation Deadline February 20, 2015
Cancellations must be made in writing and received at the MHA office by 5 pm on February 20.
Cancellations must be submitted by fax (406.443.3894) or email to: [email protected].
NOTE: Telephone cancellations will not be accepted.
Refunds
All refunds will be made after the conference, less a $50 per person processing fee.
Cancellations received after February 20 will not be refunded.
Confirmation of Registration
MHA will send each individual registrant a confirmation of their convention registration at
the e-mail address provided on their registration form. If an e-mail address is not provided, a
confirmation will not be sent.
YOU MUST Turn Over & Complete the Other Side. Incomplete Registrations will not be accepted.