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2. business operations
3. management
4. project management

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About this Catalogue
This catalogue covers the online resources and also the residential
courses organized in UNGSC (Brindisi and Valencia). It is the result of the
cooperation among the Global Service Centre (Conference and Learning
Centre, Logistics Service, Safety and Security Section and Clinic), the
Integrated Training Service, and the International Computing Centre
Training Management Unit
The programme covers the period January – June 2015 and is a live
document that will be updated with final dates and other useful information.
Depending on the nature of courses, these will be delivered by internal
facilitators, consultants or contracted trainers
UNGSC Training Catalogue
33
Main Courses Categories
Mandatory Training
page6
Computer Based Training in Inspira
page7
Webex Courses
Protection of Civilians
Inspira Features
Communication
page23
Project Management… page di CLC e di ICC
page26
Management
page28
Job Specific/Development
page30
Umoja
page37
SSAFE
page40
Fire Prevention
page42
UN Requisitioner Training Programme
page48
IATA Aircaft Airworthiness and Air Carrier Certification page50
Operational Risk Management (Aviation)
page52
Geospatial Information
page56
ICT Infrastructure Network
Satellite
Systems
Videoconference
page57
ICT Management Governance
Personal Development (ICT)
ICT Security – Network Security
UNGSC Training Catalogue
5
Mandatory Training Courses
Computer Based Training in Inspira
A series of computer based training courses are offered in Inspira for staff members
at all levels with the aim of promoting personal/professional development.
Computer Based in INSPIRA
Please check in Inspira under “Mandatory training” to access job profiles specific
programmes in the area of Security, Ethics and Integrity and Procurement.
Please check under My Learning/Browse Catalogue. For guidance, please contact
the Conference and Learning Centre Team.
Webex Courses
Instructor Led
For All Staff Members �HIV/AIDS Orientation Session (see page 9)
For First Reporting Officers (FRO) and Second Reporting Officers (SRO)
�Performance Management and Development Learning Programme for Managers and Super
visors
(see page 10)
For Panel Members, Local Subsidiary Panel Members and Hiring Managers
�Competency-Based Interviewing Skills Workshop (see page 11)
For Staff deploying to DPKO-led field missions
�Civilian Pre-deployment Training (see page 12)
OHRM offers various webex sessions in the area of Client Orientation,
Report Writing, Project Management, etc. These courses are delivered through
Inspira.
The CLC Team will inform staff members about upcoming opportunities.
For guidance, please contact the Conference and Learning Centre Team.
Instructor-Led on Protection of Civilans
and Inspira features
The trainers operating in CLC and ITS office will deliver sessions in the following
areas.
�Protection of Civilians (see page 14)
�Inspira E-Performance Modules (see page 15)
�Inspira for Applicants (see page 16)
�Drafting E-Performance Smart Goals (see page 17)
For Courses upon request, please contact the CLC team at:
+39 0831.05 6969
[email protected]
UNGSC Training Catalogue
7
Instructor led Mandatory Training Courses
Upon
Request
UN Cares HIV in the Workplace
Delivered by Clinic Staff
Objectives • Cover essential HIV and AIDS-related information concerning transmission,
prevention, care and treatment
• Introduce the UN’s policies, initiatives and services related to HIV and AIDS in
the UN workplace
• Promote within the UN system, a culture of tolerance and understanding with
regard to the AIDS epidemic and people living with and affected by HIV
Topics • HIV prevention, care and treatment • UN-specific policies and entitlements • Extent and effects of HIV and AIDS in the world • Living and working with people living with, or affected by HIV, and elimination of
stigma and discrimination
Schedule 1/2 day, classroom based
Methodology • Interactive participation
• Group discussion
• Group activities
• VIPP method
• Question and Answers
• Distribution of booklet and fact sheets
Audience The course is mandatory for all UN Personnel
Outcomes On completion of this workshop, participants will have basic knowledge of:
• HIV prevention, care and treatment
• UN-specific policies and entitlements
• Extent and effects of HIV and AIDS in our world
• Living and working with people living with, or affected by HIV, and elimination of
stigma and discrimination
UNGSC Training Catalogue
9
Performance Management and Development
Learning Programme (PMD)
Delivered by CLC & ITS Office Staff
Upon
Request
Competency Based Interviewing - Skills
Workshop
Delivered by CLC & ITS Office Staff
Objectives Objectives Topics Topics Schedule 1 day, classroom based
Schedule 2 days, classroom based
Methodology Presentation, team-work, case-studies, individual work
Methodology Presentation, team-work, panels, exercises, individual work
Audience First and Second Reporting officers
Audience Staff members participating in recruitment, interviewing activities and
members of the local subsidiary panel
This one day training course, mandatory for all First and Second Reporting
Officers, will reinforce the principles of performance management in the
Organization based on the PM Policy
• Changing our habits to become better supervisors/managers
• Setting challenging goals in line with organizational mandates
• Developing staff
• Ensuring ongoing dialogue and feedback
• Dealing with underperformance
• Motivating staff
• Evaluating staff in a fair and consistent way
This two-day training course is mandatory for all supervisors, managers and
staff members participating in interviewing panels. The main objective is to
instruct panel members on how to conduct competency based interviews
• Strengths and limitations of the Interview
• Competency Framework
• Core skills of interviewing
• Objective assessment
• Panel interviews
• Panel interviews preparation and practice
• Candidate evaluation
Outcomes Greater understanding of how to:
• Implement best practices in performance management and development
• Ensure quality dialogue between staff members and managers
• Evaluate staff members fairly and consistently
• Handle underperformance fairly and effectively
• Find the available tools and support
Outcomes • Understand best practice principles in selection
• Understand the importance of the UN Values and Competencies as the
framework against which to assess people
• Reaffirm that Competency-based interviews are used as mandatory in the
Secretariat to assess candidates orally, in addition to other selection criteria
• Have practiced the key skills of interviewing, including listening,
questioning and probing, building rapport and objective assessment
• Understand the strengths and limitations of the interview as a selecion tool
• Appreciate the importance of fairness and objectivity in selection
Upon
Request
UNGSC Training Catalogue
11
Civilian Pre-Deployment Training CPT
Managed and Delivered by ITS Office Staff
Objectives The Civilian Pre-Deployment Training CPT course is one of the primary
tool used by DPKO and DFS to generate competent, institutionally
knowledgeable, and ethically aware civilian peacekeepers capable of
serving in dangerous and complex peacekeeping environments
Topics • Strategic level overview of UN Peacekeeping
• Standards and values of the United Nations
• Security, safety and health
• The establishment and functioning of UN Peacekeeping operations
• Human Resources management
Schedule The CPT is a 5-day mandatory course, classroom based, held twice per
month
Methodology Presentation, individual work, team-work, case-studies, video, practical
exercises
Audience All civilians up to D1 level who are new to the UN peacekeeping, or who
have not been employed in a UN peacekeeping operation in the past three
years
Outcomes The improvement in preparedness, effectiveness and productivity of civilian
peacekeepers operated in a UN peacekeeping Mission
Calendar
2015
For further info, please contact ITS office team in Brindisi at:
[email protected]
UNGSC Training Catalogue
January 12 -16
26 -30
February 9 -13
23 -27
March 9 -13
23 -27
April 13 -17
20 -24
May 4 - 8
18 -22
June 08 -12
22 -26
13
Protection of Civilans (POC) in Peacekeeping
Delivered by ITS Office Staff
Inspira E-Performance Modules Training
Delivered by CLC Staff
Objectives Objectives Topics Topics Schedule Phase 1:
Workplan – Creation SM and Approval FRO
This awareness session will familiarize peacekeeping personnel with the
importance of POC for the peacekeeping mission and UN as well as the
range of protection objectives, threats and actors
The overall purpose of this session is to provide instructions for every step
of the e-Performance process: Workplan, Mid-Point Review, End-Of-Cycle
Evaluation
• Reasons for violence
• What is Protection
• The threats facing civilians
• Responsibilities to Protect civilians
• Importance of POC
• Failure to provide Protection of Civilians
• Getting started: accessing Inspira
• Navigation tips
• Creating the performance document
• Adding the FRO and the SRO
• Correcting the functional title
• Selecting additional supervisors
1/2 day, classroom based
Methodology Presentation, individual work, team-work, case-study,
documentary/video
Audience All interested staff. Priority to be given to members of Mobile Training
Teams and staff likely to be deployed to the field missions
Upon
Request
Outcomes • Explain reasons POC has become a priority objective for UN
peacekeeping • Describe the range of protection threats facing civilians and the role of
peacekeepers in protecting against those threats • Describe the range of protection actors that operate alongside
Peacekeeping Operations
Upon
Request
Phase 2:
Mid-Point Review – Start Mid-Point Review SM and complete Mid-Point
Review FRO
Phase 3:
End-Of-Cycle evaluation – Self evaluation SM, Evaluation FRO, Approve
evaluation SRO, Acknowledge evaluation SM
� Printing supervisee’s performance document FRO
� Printing own performance document SM
� Getting support
Schedule 1/2 day, classroom based
Methodology Presentation, case studies, documentary/video
Audience Newly employed staff approaching the e-Performance tool and/or staff
wishing to receive new inputs on e-Performance special tools
Outcomes Ability to:
• Access and navigate Performance Management tab in Inspira
• Create and manage new e-Performance Document
• WMake use of all related tools available in the electronic platform
UNGSC Training Catalogue
15
Inspira for Applicants
Delivered by CLC Staff
Drafting E-Performance Smart Goals
Delivered by CLC Staff
Objectives Objectives Topics Topics •Review of the job application process in Inspira from an applicant’s
perspective
•Provide helpful hints along the way based on frequently asked questions
Upon
Request
The overall purpose of this session is to reinforce one of the principles
of performance management, namely, setting work goals and defining
performance expectations
• Inspira overview
• Application process
• Login into Inspira
• Careers home
• My profile
• Job search and job alerts
• Creating an application
• Submitting an application
• My applications
• Roster memberships
• Notification and attachments
• The performance management cycle
• What is a goal?
• When can goal setting go wrong
• Where do goals come from?
• Types of goals
• Criteria for writing goals – SMART criteria
• Action verbs
• Setting goals – a simple formula
• Goals and success criteria
• Related actions
• Selecting competencies
• The discussions on setting goals and related actions
Schedule 1/2 day, classroom based
Schedule 1/2 day, classroom based
Methodology Presentation, case studies, documentary/video
Methodology Presentation, group activities and exercises, case studies, documentary/
video
Audience All staff members interested in using the new application system in Inspira
Audience Newly employed staff approaching the e-Performance tool and/or staff
members wishing to receive new inputs on goal drafting technique
Outcomes Ability to use the Staffing module in Inspira for the necessary application
process (i.e. from the creation to the submission of an application)
Upon
Request
UNGSC Training Catalogue
Outcomes • Develop work plan goals/key results in terms of SMART criteria
• Create accurate statements that lay out criteria for success
• Identify core values and competencies that are most relevant to the key
results/goals identified for the reporting cycle
17
Soft & Office Skills
� Emotional Intelligence at the Workplace
� Team Building
� Prince2 Projects in Controlled Environments
� Supervisory Management Skills
� Administrative Assistant Skills
� Business Objects Web Intelligence 4.0
� Microsoft Access
� Microsoft Excel - Intermediate
� Galileo Inventory Management System
� Umoja Courses
The courses indicated in this section are organized and
managed by the Conference and Learning Team to
respond to UNGSC staff needs in terms of soft and office
skills
They cover the areas of Management, Project Management,
Communication and Job specific requirements
For further info, please contact the CLC team at:
[email protected]
UNGSC Training Catalogue
19
Communication
�Emotional Intelligence at the Workplace, UNLB (see page 23)
�Team Building Activity (see page 25)
Project Management
�Prince2 in Controlled Environments, UNLB (see page 26)
Management
�Supervisory Management Skills Programme, UNLB (see page 28)
Job Specific / Development
�Administrative Assistant Skills, UNLB (see page 30)
�Business Objects Web Intelligence 4.0 Training (see page 31)
�Microsoft Access, UNLB (see page 32)
�Microsoft Excel Intermediate, UNLB (see page 35)
�Galileo Inventory Management System (see page 36)
Umoja
�Umoja Computer Based Training CBT(see page 37)
�Umoja Instructor Led Training ILT (see page 37)
UNGSC Training Catalogue
Soft & Office Skills
21
April/May
2015
Emotional Intelligence at the Workplace
Objectives Emotional Intelligence or EQ is a ‘must have’ skill for all levels of staff
members. It is the cornerstone skill for management and leadership and
it is the key to improving relationships and performance. By attending
this course, participants will uncover their Emotional Intelligence literacy,
and be provided with action plans and strategies to improve their EQ
competencies. The action plan when completed, will lead you to improve
relationships with co-workers, better job satisfaction, increased productivity
and improved profitability
Topics • What is Emotional Intelligence?
Learn and understand the competencies and skills that make up the
Emotional Intelligence specific model
• The Business Case for Emotional Intelligence
Case studies of global companies benefiting from applying Emotional
Intelligence, which resulted in high employees’ retention rate and improved
relationships
• View of My EQ
Understand self-emotional intelligence, self-appraisal, pinpoint strengths
and areas for further development
• Personal Competence
Learn the skills to stay aware of your emotions, manage behaviour and
tendencies to interact and engage others effectively
• Social Competence
Learn to understand other people’s mood, behaviour and motivation in
order to improve the quality of relationships
• Action Plan
Upon
Request
Schedule 2 days, classroom based and follow up on action plan with mentors (via
skype)
Methodology • Presentation, case studies, videos, tutoring
Audience All interested staff members
Outcomes • Understand how emotions affect interpersonal relationship and decisionmaking across situations, which can result in low morale and resignation
• Understand why a lack of emotional management can lead to the worst
outcome thereby affecting performance and projects’ outcomes
• Manage anxiety and anger by seeing from different perspectives
Communication
UNGSC Training Catalogue
Soft & Office Skills
23
Upon
Request
Team Building Activity
Objectives • Increase the individual’s knowledge and skill levels in team building and
team working skills
• Gain skills using methods, techniques and tools which will improve the
delegates’ effectiveness as team leaders and team members
• Improve the individuals understanding of effective communication within
the team and to external departments and contacts
Topics • How to establish mutual trust and respect
• Practice Emotional Intelligence skills such as emotional awareness,
emotional expression & emotional management
• How to minimize team dysfunctions
• Cross organization collaboration & effective conflict resolution
Schedule • Preparation meeting with Team Leader
• 2 day, classroom based
• Coaching meetings
• Presentation of summary report and definition of following steps
Methodology Group work, open discussions, coaching
Audience The course will be organized upon request, for teams that are willing to
become more effective and improve internal dynamics
Outcomes • Raise skill levels to produce effective practical knowledge of methods and
techniques
• Understand the nature, purpose and structure of a working team and the
individual requirements which contribute to its success
• Effective use of a range of tools and techniques to improve
communications and relations within the team
• Understand the differences and effectiveness of different types of
communication
• Use these techniques to build an effective structure and Team process
that can be used to deliver professional results for the team on a consistent
basis
UNGSC Training Catalogue
Soft & Office Skills
25
Project Management
Delivered by QA Ltd
The third element Deals with the tailoring of PRINCE2 and explores the need for tailoring
the method when introducing it into a different environment and using
it in different sizes of project, always bearing in mind the need to keep
bureaucracy to a minimum. Presented by skilled lecturers with extensive
experience in the practical application of project management, the course
includes examination coaching and practice using sample questions
11-13 March
16-18 March
PRINCE2 Projects in Controlled
Environments
Schedule for Prince2 Foundation 3 days, classroom based + examination PRINCE2 is a de facto process-based method for effective project
management. Used extensively by the UK Government, PRINCE2 is also
widely recognized and used in the private sector, both in the UK and
internationally. The PRINCE2 method is in the public domain, and offers
best practice guidance on project management
Schedule for Prince2 Practitioner 3 days, classroom based + examination
Prerequisites The PRINCE2 Practitioners course is intended for managers and potetial
PRINCE2 practitioners who require hands-on experience of the method,
themes, processes and activities
The key features of PRINCE2 are • Focus on business justification
• Defined organization structure for the projectmanagement team
• Product-based planning approach
• Emphasis on dividing the project into manageable and controllable stages
• Flexibility that can be applied at the project appropriate level
PRINCE2’s formal recognition of responsibilities within a project, together
with its focus on what a project is to deliver (the why, when and for whom)
provides projects with • A common, consistent approach
• A controlled and organized start, middle and end
• Regular reviews of progress against plan
• Assurance that the project continues to have a business justification
This six-day accredited course provides participants with a thorough
grounding in PRINCE2 and is comprised of three main elements
• Delegates are likely to have experience of team leading, project
management, project’s assurance/support or user management
• Delegates will be provided with pre-course reading by email two weeks
prior to attending the course. Success on the course will be enhanced
by close attention to the pre-reading materials. It is recommended that
candidates spend 10 hours working through the pre-reading
Foundation
11-13 March
The first element provides • Coverage of PRINCE2 principles
• The need for structured project management
• Why pragmatic and intelligent use of methods is so important
• How PRINCE2 can be employed to achieve business-related objectives
Practitioner
16-18 March
The second element considers the method itself • The structure of PRINCE2
• How the major themes and processes work on their own as well as together.
The themes are examined in detail, as are the processes and their related
activities
• How the roles associated with the PRINCE2 method can be made really
effective
UNGSC Training Catalogue
Soft & Office Skills
27
Management Programme
Objectives Purpose of the program is to provide the participants with the skills
and competencies that are necessary for the Managers at all levels
to secure a successful mandate for their service/section/unit/team
Supervisory/Management Skills Programme
Delivered by John Bryce Ltd
Topics • Difference between Leadership and Management
• Managing people
• Managing in a multi-cultural organization
• Transitioning from technical to managerial skills
• Teamwork and Team-building within the team and with other
teams
• Communication within the team and with other teams
• Negotiation skills
• Solving Conflicts
• Trust and building trust
• Handling difficult situations
• Empowerment and staff motivation
• Delegation
• Ethics and integrity
• Personal responsibility
• Change management
• Effective Meetings
• Risk/Failure/Acceptance
• Coaching/Mentoring
• Dealing with Stress
• Customer Service
9-12
February 2015
Schedule • Learning need assessment via 360
• First Session:
4 days, classroom based (delivered in December 2014)
• Coaching sessions via phone/skype
• Second Session:
4 days, classroom based (see dates)
• Final Assessment
Methodology Lectures, team-work, case-studies, discussions, computer aided
and non-computer simulations, role-plays, games, individual work,
videos, exercises, quizzes, tests and other
Audience Current and Potential Supervisors/Managers
Outcomes • Become aware of his/her own role as manager within the
organization
• Learn how the team can work more effectively and consistently
with its business partners
• Understand how to develop staff capability and business strategy
effectively
UNGSC Training Catalogue
Soft & Office Skills
29
Job Specific Development
Business Objects Web Intelligence
4.0 Training
Delivered by ICC Staff
Administrative Assistant Skills
Delivered by External Consultant
Objectives Give participants the skills to create comprehensive SAP
Business Object Web Intelligence 4.x reports. They will learn
how to analyze information, distribute information, and use the
major reporting features of Web Intelligence
Objectives Be aware of the techniques to effectively run the office of a manager, how to
improve professional skills in communicating with internal/external public,
how to organize professional meetings, write the agenda and take minutes
accurately. Build excellent relationship with the manager and maximize
productivity
Topics Upon
Request
• Effective interpersonal communication
• Competencies of a modern administrative assistant
• Controlling Stress
• Optimizing professional meetings
• Professional business writing
• The BI Launch Pad
• Creating your first report
• Selecting and filtering data
• Evaluating data
• Formatting your report
• Working with data
Schedule 2 days, classroom based
Schedule • Learning Needs Assessment Questionnaire
• 4 days classroom based
• 20/30 min individual coaching session on day 5
April/May
April / May
2015
2015
Topics Methodology • Design and build tables for a database
• Create table relationships
• Create your first Access 2013 database
• Introduction to queries
Methodology • Training Manual
• Group exercise
• Individual practice
• On the go feedback to students
• Discussion
Audience •The course is designed for Business users who need to
generate effective reports using SAP Business Object Web
Intelligence 4.x.
Outcomes • This course will make users familiar with concepts and terms,
the first steps in database design, and how to build tables
Audience The Course is for current or and potential administrative/personal assistant
Outcomes Participants will learn:
• Techniques for planning effective meeting, preparing the agenda and
writing quality minute
• Effective editing
Participants will learn how to:
• To build complete Web Intelligence reports
• To restrict data using filters
• To use various presentation styles
• To analyze data
And how to:
• Build excellent relationships, deal with difficult personalities
• Present ideas and influence others
• Develop self-confidence and assertiveness
• Understand and deal with stress
• Develop and broaden the role
Dates Final date will be indicated when known on www.trainingcentre.ulb.org
UNGSC Training Catalogue
Soft & Office Skills
31
Microsoft Access
Delivered by External Consultant
Objectives A comprehensive 2-day Microsoft Access training course suitable for
beginners or users who need to improve in the use of the system. After the
training, participants will able to create a database from scratch. They will
understand and be able to build tables, fields and records, set the rules
for entering data and create forms for input. Also, extract information in
the form of simple queries and reports and export to Excel, PDF and mail
merge
Topics • Create and name a database
• Naming Conventions
• Create a Database Table Set Field Names, Data Types and field
• Create Input Forms & Input Data
• Sort a Table
• Filter information from a Table
• Generate selection queries to analyse data
• Create Reports - using the Report Wizard and format reports
• Export to Excel and PDF
• Use a query with Microsoft Word for Mail Merge
• Understand & Establish Table Relationships
• Create Forms with sub-forms
• Create Multi-Table Queries
• Create Calculated Queries
• Create Parameter Queries
• Using the Totals Button
• Work with Reports and enter calculations
March/April
2015
Schedule 2 days, classroom based
Methodology Presentations, Hands-on demonstration and exercises
Audience Access new users or current users who need to familiarize with all the
system’s features
Dates Final date will be indicated when known on www.trainingcentre.ulb.org
UNGSC Training Catalogue
Soft & Office Skills
33
March/April
2015
Microsoft Excel - Intermediate
Delivered by External Consultant
Objectives A comprehensive 1- day Microsoft Excel training course suitable for users
need to improve in the use of the programme. At the end of the course,
participants will be able to quickly summarise multiple tabs of data, turn
long lists and reports into easy to read tables, save time by converting
your frequently used workbooks into template, connect spreadsheets so
that one updates another, get information at a glance with conditional
formatting, reduce human error with conditional formulas
Topics • Working with Large Worksheets
• Working with Multiple Worksheets and Workbooks
• Working with dates
• Conditional formulas and formatting
• List Management
• Documenting and Auditing
• Using Templates
Schedule 1 day, classroom based
Methodology Presentations, Hands-on demonstration and exercises
Audience Current users who need to familiarize with all the system’s features
Dates Final date will be indicated when known on www.trainingcentre.ulb.org
UNGSC Training Catalogue
Soft & Office Skills
35
Umoja
Galileo Inventory Management System
Delivered by ICC Staff
Umoja Computer Based Training (CBT)
Objectives Purpose of this course is to provide participants with the skills and
competencies that are necessary to operate the system or improve their
knowledge of its features
Access to CBTs will be given by the Umoja training coordinator.
Please contact the CLC team
Topics Umoja Instructor Led Training (ILT)
Delivered by UNGSC Umoja Trainers
• Galileo Inventory Universe
• Other Galileo Universes
• Expendables, Maintenance/Fleet Management, Shipping, R&I
• Operations
• Write Off and Disposal Module Universe
March/April
2015
ILT Courses will be organized on demand for all new users
according to assigned Umoja map roles
Schedule 1 day, classroom based
Methodology Presentations, Hands-on demonstration and exercises
Audience Galileo new users or current users who need to improve their ability in using
the system
Upon
Request
Dates This course is organized on demand, please contact the CLC office. Prior
to each session, an assessment is conducted with nominees to assess their
level and needs in order to customize the session
UNGSC Training Catalogue
Soft & Office Skills
37
Safety & Security
� Safe and Secure Approach to Field Environment, UNLB
The courses indicated in this section are organized and
managed by the Safety & Security Section
� Fire Prevention Training, UNLB
For further info, please contact the Section at:
[email protected]
UNGSC Training Catalogue
Safety & Security
39
Safe & Secure Approach to Field
Environment (SSAFE)
Delivered by Security Staff
Outcomes Participants will understand:
• The range of threats in PK missions and how to minimize their impact
• How to improve their ability to work safely and securely in PK Missions
• Increase their confidence and improve understanding and knowledge of
the security systems and procedures
Objectives To address the need and to improve the safety and security of UN staff
members working in Peacekeeping mission. The training provides staff
members with the essential knowledge and skills to improve their ability
to work safely in a typical field mission. The training will also prepare
UN civilian staff to correctly handle unsafe situations in the field mission
environment
They will also be able to:
• Follow key procedures in vehicle movement
• Identify the threats that can be expected while moving through hazardous
environment
• Handle and explain what actions to take in case of ambushes and
attempted hijackings and hostage takingTake actions and possibly respond
to a range of adverse situations that could be dangerous
Topics • UN personal security awareness
• Procedures on convoys and checkpoints and vehicle safety driving
• UN hostage incident management
• Negotiation, cultural sensitivity and stress management
• First aid and emergency response
• Weapons and mine awareness
• Radio communication
• Aviation safety
Dates Final date will be indicated when known on www.trainingcentre.ulb.org
Schedule • 4 days, classroom based
• 1 day, practical exercise
The aim of the practical exercise is to provide participants with the
opportunity to be placed in situations where they can put into practice and
utilize skills they and their team-mates have acquired during the course
April
2015
Methodology Presentation, individual work, team-work, case-studies, video, practical
exercise
Audience The security SSAFE pre-deployment training is a prerequisite for all staff
operating in or traveling to medium to high risk areas. Priority to be given to
members of Mission Support Teams and staff likely to be deployed to the
field
UNGSC Training Catalogue
Safety & Security
41
Fire Prevention Training
Delivered by External Consultant
Outcomes Participants will:
• Improve their ability to work safely
• Increase their confidence and improve understanding and knowledge of
the Fire Prevention procedures
• Improve their knowledge and build their overall emergency response
capacity with particular focus on fire prevention and incipient fire fighting in
emergency situations
• Improve the skills in the use of fire fighting equipment (different types of
fire extinguishers, - CO2, Powder & water)
• Identify fire hazards and actions to be taken
• Obtain technical and basic fire prevention capabilities in emergency
situations
• Obtain certification for basic fire prevention
Objectives To address the need and to improve the safety and security of UN staff at
the workplace. The training provides staff with the essential knowledge and
skills to improve their ability to work safely
Topics • Fire training
• Fire and fire prevention
• Fire protection
• Measures in case of fire
• Use of firefighting equipment
They will also be able to:
• Follow key procedures in Fire Prevention and Basic Fire Fighting
• Identify the threats that can be expected in hazardous environment
• Handle and explain what actions to take in case of fire
• Use the fire extinguishers and related equipment
Schedule • 3 days, classroom based
• 1 day, practical/hands-on exercise
Methodology Presentation, individual work, team-work, case-studies, video, practical
exercise
Dates Final date will be indicated when known on www.trainingcentre.ulb.org
May
2015
Audience The Fire Prevention Training is for all staff assigned as building fire and
safety wardens. Priority to be given to members of Mission Support Teams
and staff likely to be deployed to the field
UNGSC Training Catalogue
Safety & Security
43
Logistic Services
Training Courses
� UN Requisitioner Training Programme
� IATA Aircraft Airworthiness and Air Carrier Certification SAOC0814
� Operational Risk Management ORM SAOC0914
The Logistics Service (LS) of the United
Nations Global Service Centre (UNGSC)
offers a variety of training courses in the
following logistics fields: Engineering;
Aviation; Supply Chain; Transport,
Maintenance & Spare Parts Management
The training courses offered are a result of
an extensive analysis based on recurring
requirements and the need to develop
staff working both in the field and HQ.
Our aim is to enhance the knowledge of
UN staff in the Logistics field on a global
perspective
For further info, please contact the LS team at:
[email protected]
UNGSC Training Catalogue
45
Logistic Services
UN Requisitions, Asset Management, Contract Management �UN Requisitioner Training Programme, UNLB (see page 48)
Aviation �IATA Aircraft Airworthiness and Air Carrier Certification SAOC0814, UNLB (see page 50)
�Operational Risk Management ORM SAOC0914– UN in-house training, UNLB (see page 52)
UNGSC Training Catalogue
Logistic Services
47
UN Requisitioner Training Programme
Delivered by External Consultant
Audience • UN Requisitioners; Asset Managers, Contract Managers
• All UN staff involved in the development of statements of requirements,
scope of works, tender technical evaluation criteria, in the conduction of
tender technical evaluations and vendor performance evaluations
Objectives • To acquire a solid knowledge and application of quality-focused
requisitioning processes, including drafting of technical specification,
evaluating Bidders’ technical proposals, conducting Contractors’
performance, in accordance with industry and UN contract management
best practices and standards
• To increase awareness of UN Requisitioners’ roles and responsibilities as
per the UN Procurement Manual
Outcomes Participants will learn how to:
• Accurately identify goods and service technical requirements
• Identify, assess and manage local and international purchasing risks for
goods and services
• Conduct effective market research for goods and services;
• Draft clear and accurate technical specifications for goods and/or services
required
• Develop quality performance and/or conformance based Statement of
Requirements SOR, Statement of Work SOW, Terms of References TOR, in
accordance with identified requirements
• Identify and establish solid and measurable technical evaluation criteria to
evaluate technical tender proposals
• Conduct sound evaluations of technical proposals in accordance with predeveloped technical evaluation criteria
• Develop sound Key Performance Indicators KPI to measure and evaluate
supply of goods and provision of services
• Conduct efficient and effective contract monitoring and management
functions
• Develop and maintain good interpersonal and business relationship with
Suppliers and contractors during and after contract periods, always in line
with the UN Code of Ethics
Topics • Development of statement of requirements SOR, statement of work SOW,
terms of references TOR
• Industry and UN acquisition standards and best practices
• Acquisition planning
• Local and international supply risks
• Market research
• Development of Suppliers Key Performance Indicators
• Development of Quality Assurance Plan
• Development of technical evaluation criteria
• Technical evaluation of bid proposals
• Development of technical evaluation criteria and technical evaluation of
bidders’ technical proposals
• Contract management
• Technical evaluation of vendors’ performance
• Business relationship with vendors
Schedule • Distance learning of about seven months
• Three tutor-led on-line seminars of two hours each
• 1 week, residential training workshop
• Four-week post-workshop preparation of the programme final assignment
Methodology • One WebEx introductory meeting with UN participants, the trainer and the
UNGSC LS PMU training representative
• Modular distance learning
• Three on-line tutor-led webinars
• Self-study on CIPS course book and other integrative readings
• Self-study on selected chapters of the UN Procurement Manual
• Home practice exercises on samples of industry-based sample
requisitioning documents
• Written assignments on samples of UN-based sample documents, such
as statement of requirements, tender evaluation matrices and vendor
performance evaluation reports
• Participation in the on-line Students Discussion Forum
• Residential training workshop including: group work, individual practice,
on the go feedback to the students, discussion and peer review
• Final written assignment covering the three Programme modules
UNGSC Training Catalogue
Distance
Learning
Logistic Services
49
IATA Aircraft Airworthiness and Air Carrier
Certification (SAOC0814)
Delivered by External Consultant
Topics Objectives • To understand the ICAO SARPS, regulations and requirements for aircraft
certification and continuing airworthiness
• To approve aircraft maintenance control, procedural manuals,
maintenance programmes and Minimum Equipment Lists MEL
2-6
February 2015
• Rules and documentation relating to the airworthiness of aircraft
• Type certification
• Certificate of airworthiness
• Continuing airworthiness
• Operator responsibilities
• Air Operator Certificate AOC
• Reliability program
• Continuous airworthiness documents
• Maintenance control manual
• Maintenance program
• Minimum Equipment Lists MEL
• Flight safety documents system
• Manuals, logs and records
• Approved Maintenance Organisations AMO
• Quality system
• Training programs
• Group exercise and debrief
Schedule 5 days, classroom based
Audience Aviation Officers
UNGSC Training Catalogue
Logistic Services
51
Operational Risk Management (ORM)
(SAOC0914) – UN in-house training
Delivered by External Consultant
Objectives Schedule 5 days, classroom based
• To recognise “organisational & management” factors influence in
accident causation
• To recognise the respective ORM roles and responsibilities
• To review and apply ORM in all DPKO/DFS aviation related activities
• To practice Av. ORM in DPKO/DFS daily aviation related activities
• To support Aviation ORM implementation process in DPKO/DFS
aviation related activities
Audience Aviation Officers
Topics • DPKO / DFS Av. ORM Policy Directive
• ICAO SMS and UN Av. ORM
• Organisational and Management factors influence in accident causation
• Aviation ORM
• Principles and components
• Roles and responsibilities
• Decision making process
• Integration into existing processes
• 6 steps process
• Implementation and integration strategy for DPKO/DFS field missions
• Applying and documenting Aviation ORM process in all DPKO/DFS
aviation related activities
• Aviation ORM exercises for UN Field Missions
• Developing an Aviation ORM SOP for a DPKO/DFS field Mission
UNGSC Training Catalogue
20-24
20 - 24
April 2015
Logistic Services
53
Information and Communication Technologies
and Development
�Cartographic Design & Visualization of Geo-Products
�Development & Management of Standardized Geo-Databases
�Field Data Collection Data Validation of Geo-Products & Geo-Databases
�CIPT1 - Implementing CISCO Unified Communications Manager - Part 1 - 9.0
�CIPT2 - Implementing CISCO Unified Communications Manager - Part 2 - 9.0
�Implementing Advanced CISCO Unified Wireless Security IAUWS 2.0
�Implementing CISCO Switched Networks SWITCH V1.0
�Troubleshooting CISCO Unified Communications TVOICE 8.0
�GVF 510 Core Skills for VSAT Installers
�GVF 520 Satcom Fundamentals & GVF 521 Practical Technique for VSAT Installers
�GVF Specialist Certification: GVF 503
�GVF Basic Hands-on Skills Test HOST
The ICTD Staff Development Programme begins its 15th year in 2015 and continues to grow
in scope. The portfolio of continuing education and certification programmes for CITS field
personnel, offered and administered by the ICC Training Management Unit (TMU) in Brindisi,
encompasses highly technical training courses in the ICT infrastructure, ICT management, ICT
security and geospatial information domains.
�Introduction to Sharepoint 2010 for Tier 1 Support & UN CoSMoS Workshop
�i2 ANALYST NOTEBOOK AND iBASE USER & UN DATA ANALYSIS WORKSHOP
�VMware Horizon View Desktop Fast Track [V6.0] & UN Workshop
�VMware vSphere: Install, Configure, Manage V5.5
�VMware vSphere: What’s New & Optimize & Scale V5.5
A practical and popular On-Demand learning service is also included and is bringing instruction
right to the mission at their request. These programmes are available to all field missions through
UNGSC system contracts, and course descriptions indicate available delivery formats.
Centralized on-site global trainings are hosted at the United Nations Global Service Centre
(UNGSC) in Brindisi (UNLB), Italy and Valencia (UNSB-V), Spain, and additionally at vendors’
premises. The ICT Regional Programme for African Missions is hosted at the Regional Service
Centre (RSCE) Regional Training & Conference Centre (RTCC) in Entebbe, Uganda.
�Videoconferencing Essentials
A comprehensive list of ICT training offerings is available at http://www.cits-training.unlb.org
�Green Energy Workshop
How to Register
Class participation requires mission and ICTD UNHQ approvals. Field personnel interested
in attending any ICTD Staff Development Programme course should inform their immediate
supervisor as soon as possible.
�DGITT Management Certification Program
�Supervisory Skills for New ICT Managers
�PRINCE2
�ITIL Foundation v3
�Check Point Security Administration R77 CCSA & Check Point Security Expert CCSE
Approximately three months prior to the start of each course, missions will be asked to submit
their recommendations to ICTD via official fax. After review, in approximately 30 days, ICTD will
notify missions which courses/students have been approved, as well as provide a cost estimate
for course fees—payment for which is the responsibility of the mission.
Contact the ICC Training Management Unit for more information and for courses upon request in
this section:
[email protected] or [email protected]
UNGSC Training Catalogue
55
Geospatial Information
Videoconference
�Cartographic Design & Visualization of Geo-Products
UNLB (see page 58)
�Development & Management of Standardized Geo-Databases
�Videoconferencing Essentials
UNLB (see page 59)
�Field Data Collection Data Validation of Geo-Products & Geo-Databases
UNLB (see page 78)
UNLB (see page 60)
ICT Management Governance
ICT Infrastructure Network
�Green Energy Workshop
�CIPT1 - Implementing CISCO Unified Communications Manager - Part 1 - 9.0
UNLB (see page 80)
UNLB (see page 62)
�CIPT2 - Implementing CISCO Unified Communications Manager - Part 2 - 9.0
�Implementing Advanced CISCO Unified Wireless Security IAUWS 2.0
Personal Development
�Implementing CISCO Switched Networks SWITCH V1.0
�DGITT Management Certification Program
�Troubleshooting CISCO Unified Communications TVOICE 8.0
�Supervisory Skills for New ICT Managers
UNLB (see page 63)
UNLB (see page 64)
UNSB-V (see page 65)
UNSB-V (see page 82)
UNLB (see page 66)
UNLB (see page 83)
Satellite
Project Management
�GVF 510 Core Skills for VSAT Installers
Online Learning (see page 68)
�PRINCE2
Online Learning (see page 69)
�ITIL Foundation v3
�GVF 520 Satcom Fundamentals & GVF 521 Practical Technique for VSAT Installers
�GVF Specialist Certification: GVF 503
UNLB (see page 84)
Online Learning (see page 85)
Online Learning (see page 70)
�GVF Basic Hands-on Skills Test HOST
Online Learning (see page 71)
ICT Security - Network security
Systems
�Check Point Security Administration R77 CCSA & Check Point Security Expert CCSE
�Introduction to Sharepoint 2010 for Tier 1 Support & UN CoSMoS Workshop
UNLB (see page 86)
UNSB-V (see page 72)
�i2 ANALYST NOTEBOOK AND iBASE USER & UN DATA ANALYSIS WORKSHOP
UNLB (see page 73)
�VMware Horizon View Desktop Fast Track [V6.0] & UN Workshop
UNLB (see page 74)
�VMware vSphere: Install, Configure, Manage V5.5
UNSB-V (see page 76)
�VMware vSphere: What’s New & Optimize & Scale V5.5
UNSB-V (see page 77)
UNGSC Training Catalogue
Information and Communication Technologies and Development
57
Geospatial Information
Development & Management of Stadardized
Geo-Databases
Cartographic Design & Visualization of GeoProducts
Objectives The course provides techniques for design, implementation and
maintenance of geo-databases. At the end of the training the
participants will gain substantial knowledge on management and
performance tuning of standard enterprise geo-databases Objectives The course provides principles of modern cartographic techniques for
geo-products (printed and web based) Topics The training will include, but will not be limited to the following topic
areas:
Topics The training will include, but is not limited to the following topic areas:
• Data structures and data dictionaries (databases vs. geo-databases)
• Standardization, metadata, information
• Replication, domains, maintenance, fine tuning of geo-databases
• Map projections
• Symbolization design
• Color balancing
• 2D and 3D visualization
• Cartographic communication
• Templates and standards
Schedule 5 days, classroom based
Audience At the end of the training the participants will have in-depth knowledge
of cartographic principles, improve cartographic representation skills,
produce quality and standard geo-products
This course is intended for spatial database administrators who install
and maintain Enterprise geo-databases
Prerequisites Participants attending this course should have experience with
Microsoft SQL Server database administration and good knowledge of
creating, configuring, and managing a multiuser ArcSDE geodatabases
Schedule 5 days, classroom based
Audience This course is intended for GIS staff tasked with map production and/or
implementation of web mapping services
Prerequisites Participants attending this course should have good knowledge of
ArcMap and manipulation of geo-data using ArcGIS suite
23-27
23-27
March 2015
February 2015
UNGSC Training Catalogue
Information and Communication Technologies and Development
59
Field Data Collecetion & Validation
of Geo-Products & Geo-Databases
Objectives The course provides a range of techniques for field data
collection to verify the accuracy of geo-products and
validate geo-database in support of various geospatial
applications that includes, but are not limited to
trafficability, thematic mapping, topographic features and
associated geo-database verification
Schedule 5 days, classroom based
Audience The course is intended for all GIS staff in field missions
Prerequisites Participants attending this course should have good
knowledge of operating handheld GPS receivers and
ability to chart verified data on maps
Outcomes At the end of the training the staff will be able to:
• Renew his/her field work skills in data collection
• Select the appropriate device and technique for field
25-29
May 2015
work according to the purpose
• Verifying completeness, consistency and accuracy of the
geo-products and geo-databases
UNGSC Training Catalogue
Information and Communication Technologies and Development
61
ICT Infrastructure Network
CIPT2 - Implementing CISCO Unified
Communications Manager Part 2 - 9.0
CIPT1 - Implementing CISCO Unified
Communications Manager Part 1 - 9.0
Objectives • This course will prepare students for implementing Cisco Unified
Communications solution in a multisite environment
• It covers globalized call routing, Cisco Service Advertisement
Framework SAF)and Call Control Discovery CCD, tail-end hop-off
TEHO, Cisco Unified Survivable Remote Site Telephony SRST, and
mobility features such as Cisco Device Mobility and Cisco Extension
Mobility
• Participants will apply a dial plan for a multisite environment including
TEHO, configure survivability for remote sites during WAN failure and
implement solutions to reduce bandwidth requirements in the IP WAN
• They will also enable Call Admission Control CAC including Session
Initiation Protocol SIP Preconditions and automated alternate routing
AAR
Objectives • This 5 days course prepares students for implementing a Cisco Unified
Communications Manager solution at a single-site environment
• This course focuses primarily on Cisco Unified Communications
Manager version 9.0, which is the call routing and signaling component
for the Cisco Unified Communications solution
• Students will perform post-installation tasks, configure Cisco Unified
Communications Manager, implement Media Gateway Control Protocol
(MGCP) and H.323 gateways, and build dial plans to place on-net and
off-net phone calls
Schedule 5 days, classroom based
Schedule 5 days, classroom based
Audience Audience This course is designed for network and voice technicians responsible
for implementing and configuring Cisco Unified Communications
Manager within the mission area
This course is designed for network and voice technicians responsible
for implementing and configuring Cisco Unified Communications
Manager within the mission area
Students attending this course should have working knowledge of
converged voice and data networks and ability to configure and operate
Cisco routers and switches
Prerequisites Students attending this course should have working knowledge of voice
and data networks and ability to configure and operate Cisco routers
and switches, and should have attended the CIPT1 Implementing Cisco
Unified Communications Manager - Part 1 training course
Note:
This course will be held in conjunction with CIPT2 - Implementing Cisco
Unified Communications Manager - Part 2 training course
Note:
This course will be held in conjunction with CIPT1 - Implementing Cisco
Unified Communications Manager - Part 1 training course
Outcomes Outcomes • Describe Cisco Unified Communications Manager, including its
functions, architecture, deployment and redundancy options, and how
to install or upgrade
• Perform Cisco Unified Communications Manager initial configuration
and user management
• Configure Cisco Unified Communications Manager to support oncluster calling
• Implement PSTN access in Cisco Unified Communications Manager
and build a dial plan in a single-site Cisco
• Implement Cisco Unified Communications Manager media resources
• Implement Cisco Unified Communications Manager features and
applications
• Describe multisite deployment issues and solutions, and describe and
configure required dial plan elements
• Implement call-processing resiliency in remote sites by using Cisco
Unified SRST, MGCP fallback, and Cisco Unified Communications
Manager Express in Cisco Unified SRST mode
• Implement bandwidth management and CAC to prevent
oversubscription of the IP WAN
• Implement Device Mobility and Cisco Extension Mobility
• Describe and implement CCD deployments
Prerequisites 26-30
January 2015
Upon completing this course, students will be able to meet these overall
objectives:
Upon completing this course, the learner will be able to meet these
overall objectives:
UNGSC Training Catalogue
2-6
February 2015
Information and Communication Technologies and Development
63
2-6
March 2015
Implementing Advancend CISCO Unified
Wireless Security (IAUWS) 2.0
Implementing CISCO Switched Networks
(SWITCH) V1.0
Objectives Objectives The goal of this course is to provide students with information and
practice activities to prepare them to secure the wireless network from
security threats via appropriate security policies and best practices to
ensure the proper implementation of security standards and proper
configuration of security components, and to integrate the wireless
network with the existing wired security infrastructure
• In this course, students will learn how to create an efficient and
expandable enterprise network by installing, configuring, monitoring and
troubleshooting network infrastructure equipment –especially Catalyst
Multilayer Switches– according to the Campus Infrastructure module in
the Enterprise Composite Network model
• The campus switched network includes converged IP data, IPC –
voice– and Airspace WLAN –Wireless– connectivity
Schedule 5 days, classroom based
Schedule 5 days, classroom based
Audience Audience Prerequisites Prerequisite Staff members attending this course should have completed the Cisco
ICND courses or have equivalent knowledge
This course is designed for network and voice technicians responsible
for implementing and configuring Cisco Unified Communications
Manager within the mission area
This course is intended for all communications and information
technology technicians involved in network support
Attendants of this course should have working knowledge of ICND1,
ICND2, IUWNE
Outcomes Outcomes After completing the course, students will be able to:
Upon completing this course, the learner will be able to meet these
overall objectives:
• Describing Regulatory Compliance
• Segmenting Traffic
• Configuring Administrative Security
• Managing Autonomous AP, WLAN Controller and Cisco WCS Alarms
• Identifying Security Audit Tools
• Understanding Cisco’s End-to-End Security Solutions
• Configuring EAP Authentication, Certificate Services, HREAP Clients
Authentication, OEAP, Cisco AnyConnect
• Describing the Impact of Security on Application and Roaming
• Implementing Access Control Lists
• Describing Guest Access Architecture
• Configuring the WLAN to Support Guest Access and Guest Access
Accounts
• Troubleshooting Guest Access
• Troubleshooting Wireless Connectivity Connectivity Issues Related to
EAP authentications
• Mitigating Wireless Vulnerabilities
• Configuring Management Frame Protection
• Integrating the WLAN Infrastructure with IPS
UNGSC Training Catalogue
20-24
April 2015
• Analyze campus network designs
• Implement VLANs in a network campus
• Implement spanning tree
• Implement inter-VLAN routing in a campus network
• Implement a highly available network
• Implement high-availability technologies and techniques using
multilayer switches
• Implement security features in a switched network
• Integrate WLANs into a campus network
• Accommodate voice and video in campus networks
Information and Communication Technologies and Development
65
Troubleshooting CISCO Unified
Communications (TVOICE) 8.0
Objectives • Troubleshooting Cisco Unified Communications –TVOICE– v8.0
prepares network professionals with the knowledge and skills that are
required to troubleshoot Cisco Unified Communications systems and
solutions in single-site and multisite environments
• The course teaches troubleshooting methodology, triage, resources,
tools, and fixes at the integrated system or solution level.
Schedule 5 days, classroom based
Audience This course is designed for network and voice technicians responsible
for implementing and configuring Cisco Unified Communications
Manager within the mission area
Prerequisites • Students attending this course should have working knowledge of
converged voice and data networks, of the MGCP, SIP, and H.323 and
their implementation on Cisco IOS gateways, and of Cisco Unified
Communications Manager, Cisco Unified Communications features
and applications, and Cisco IOS voice gateways in a single-site and
multisite environment
• They should also have attended the CIPT1 & CIPT2 training courses
Outcomes Upon completing this course, the learner will be able to meet these
overall objectives:
8-12
June 2015
• Describe a systematic methodology to troubleshoot Cisco Unified
Communications solutions
• Isolate and troubleshoot reported issues that relate to Cisco Unified
Communications Manager
• Diagnose a call setup issue and resolve the issues as you discover or
reveal them, given a trouble call for which the source of the problem is
unknown
• Solve the common issues of an SAF-enabled network and CCD
• Troubleshoot issues that are related to Cisco Unified Communications
Manager features and applications
• Troubleshoot voice quality issues and issues that are related to media
resources
UNGSC Training Catalogue
Information and Communication Technologies and Development
67
Satellite
GVF 520 SatCom Fundamentals & GVF 521
Practical Technique for VSAT Installer
GVF 510 Core Skills for VSAT Installers
Objectives • The GVF 520 – Satcom Fundamentals and the GVF 521 – Practical
Technique for VSAT Installer online self-paced courses are part of
the VSAT Installer Certification Program. They will provide a thorough
understanding of the fundamental theories of VSAT Communications
as well as of techniques and practical tips that filed technicians need to
know in order to perform a high-quality, reliable VSAT installation job
• These courses will lead the participants toward the GVF Advanced
VSAT Installer Certification. To receive the certification, the participants
are required to complete the two self-paced courses and enroll in the
GVF Basic Hands-On Test. The HOST exam will be centrally organized
Objectives Upon
Request
• The GVF 510 – Core Skills for VSAT Installers online self-paced course
is part of the VSAT Installer Certification Program. It will teach the core
skills required by all satellite technicians for accurate antenna alignment
and prevention of major sources of uplink interference
• Participants who complete this online self-paced course can be
enrolled to the GVF Basic Hands On Skills Test –HOST– and, upon
successful pass of the test, receive the GVF Basic Satcom Professional
Certification. The HOST exam will be centrally organized
Topics Course agenda will include:
Topics Course agenda will include:
• Satellite communication overview
• Orbits, footprints, waves
• Gains, losses, signals, noise, modulation
• Antennas, propagation, satellite links
• Earth station and VSAT equipment
• Mobile VSAT overview
• Site survey and planning
• Outdoor equipment assembly, grounding
• Troubleshooting and maintenanc
• Learning system orientation
• VSAT hardware with a review of the key components found in all
satellite terminals
• Cables and connectors
• Selecting a site
• Polarization theory
• Finding the satellite
• Accurate picking
• Cross-pool alignment
• Decommissioning and equipment faults
Schedule 5-20 hours, self-paced study
Schedule 5-15 hours, self-paced study
Audience This course is intended for field technicians involved in the satellite area
who are responsible for installing any type of VSAT terminal.
Audience This course is intended for field technicians involved in the satellite area
who are responsible for installing any type of VSAT terminal
Prerequisites • The course requires 5 to 15 hours of online self-paced study and
can be bundled with the online self-paced courses GVF 520 – Satcom
Fundamentals and GVF 521- Practical Technique for VSAT Installers •
Online sessions will be offered upon request
UNGSC Training Catalogue
Prerequisites Students enrolling in these courses should have taken the GVF 510 –
Core Skills for VSAT Installers online training
Upon
Request
Note:
These two courses require 5 to 20 hours each of self-paced study and
can be bundled with the online self-paced course GVF 510 – Core Skills
for VSAT Installers. Online sessions will be offered upon request
Information and Communication Technologies and Development
69
GVF Specialist Certification: GVF 503
GVF Basic Hands-on Skills Test (Host)
Objectives Objectives • The GVF Basic Hands-on Skills Test –HOST– is the final practical
exam required for all GVF Satcom Professional Certifications to get
the GVF Basic Installer Certification, or the GVF Advanced Installer
Certification or the GVF Specialist Certification
• It’s a 4 to 8 hours classroom-based event administered by GVF
examiners aiming at verifying the students’ ability to use in a hands-on
environment the core skills taught in online courses
• The GVF 503 Specialist series online self-paced courses are part of
the VSAT Installer Certification Program. Each of them will provide the
detailed knowledge and skills required for the installation of the specific
brand VSAT terminals, iDirect, Hughs HN/HX, Gylat SkyEdge II. Specific
course descriptions are available in the attachments below
• Each of these courses will lead the participants toward the GVF
Satcom Specialist Certification. To receive the certification, the
participants are required to complete one brand-oriented self-paced
course and enroll the GVF Basic Hands-On Test. The HOST exam will
be centrally organized
Schedule 1 day, clssroom based
Audience Schedule This test is intended for field technicians involved in the satellite area
who are responsible for installing any type of VSAT terminal and are
interested in getting the GVF Satcom Certification
5-20 hours, self-paced study
Audience This course is intended for field technicians involved in the satellite area
who are responsible for installing any type of VSAT terminal
Prerequisites • Students enrolling in these courses should have taken the GVF 510
– Core Skills for VSAT Installers, the GVF 520 – Satcom Fundamentals
and the GVF 521 – Practical Technique for VSAT Installers online training
• To enroll into the GVF Satcom Specialist Certification, participants
should hold the GVF Advanced Installer Certification
Upon
Request
Prerequisites Students should complete the GVF 510 to access the GVF Basic
Installer Certification, the GVF 510 + 520+ 521 to access the GVF
Advanced Installer Certification, the GVF 510 + 520 + 521 + GVF 503 to
access the GVF Specialist Certification
Note:
The exam can be organized at mission level or as regional event
Upon
Request
UNGSC Training Catalogue
Information and Communication Technologies and Development
71
Systems
i2 Analyst Notebook & iBase User & UN Data
Analysis Workshop
Introduction to Sharepoint 2010 for Tier 1
Support & UN CoSMoS Workshop
Objectives • This customized training is in line with the ICTD project for the
implementation of advanced analytics software that collect, filter and
visualize data critical to supporting DPKO strategic and operational
decisions
• It will teach participants how to import externally structured data to
find, query, and analyze data within charts using the basic functional
tools in IBM i2 Analyst’s Notebook. It will also provide the basic
knowledge for opening, adding or modifying databases while moving
between IBM i2 iBase and IBM i2 Analyst’s Notebook to visualize data
and populate databases
• The last day of the event will be dedicated to the UN Data Analysis
Workshop which will provide the students with the knowledge on the
scope and applicability within the UN
Objectives • The course is built according to the specific needs of the UN and is
aimed at providing the Tier 1 support staff in field missions with the
knowledge and practical expertise required to create, manage, deploy
and customize Sharepoint applications
• On the last 2 days of the event, participants will be introduced to the
features of Cosmos to let them familiarize with the application and be
ready for providing support and troubleshooting to missions’ end-users
Schedule 6 days, classroom based
Topics Audience This course is intended for field staff involved in providing Tier 1
Support to end-users
19-24
January 2015
Outcomes On completion participants will be able to:
19-24
January 2015
• Organize information on website
• Group websites into site collections
• Administer office documents with libraries
• Create and configure a site
• Control website security
• Configure apps, design pages, manage site content and apps
• Manage and aggregate enterprise content
• Define content types
• Create organization-wide metadata and manage access
• Integrate Office with Sharepoint
• Manage business process workflows and create custom workflows
• Data Import iBase
• Data Import ANB
• Export to Excel iBase
• Browser Definitions iBase
• Alert Definitions iBase
• Report Definitions iBase
• Code/Pick List New/Update iBase
• Set creation iBase
• i2 iBase Intellishare
• Chart Schemes ANB
• Social Network Analysis ANB
• Timeline Chart creation ANB
• Google Earth export to ANB
Schedule 6 days, classroom based
Audience The course is intended for peacekeeping personnel from JMAC, SICU,
MIU, PIU, DDR o any other unit involved in data gathering and analysis
15-20
June 2015
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VMware Horizon View Desktop
Fast Track [V6.0] & UN
Workshop
16-25
February 2015
Outcomes Objectives Upon completing this course, the learner will be able to
meet these overall objectives:
• In line with the standardization and centralization
of the ICT technology in support of the light
footprint concept, this course builds the skills in
installing, configuring, and managing the Horizon
View component of VMware Horizon. Participants
will also acquire the methodology for designing
a VMWare View solution for VMWare vSphere
infrastructure
• Students will gain practical experience with
these concepts through the completion of handson labs. View includes: VMware View Manager,
VMware View Composer, and View security server.
This course is based on the Horizon 6 release
• Course agenda will be complemented by 1/2
day UN In-house workshop facilitated by UN
Officers involved in the project and aimed at
discussing best practices of VMWare within the
UN environment
• Participation to this event is of crucial importance
to ensure that missions have the technical skills in
order to meet their VDI target
y
• Identify View components
• Install and configure View Connection Server and
virtual machines that become desktops
• Configure and manage VMware Horizon Client
systems and pools of existing physical machines
• Configure and manage automated pools of full virtual
machines
• Configure and manage pools of linked-clone
machines
• Configure and manage RDS pools of desktops and
applications
• Use View Administrator to configure the View
environment
• Configure secure access to View desktops
• Describe steps to deploy View Persona Management
for user profile management
• Manage performance and scalability of a View
deployment
• Identify design goals, equirements and constraints for
a View solution
• Use the recommended design process
• Analyze design choices
Schedule 8 days, classroom based
Audience This course is designed for system administrators
and system integrators responsible for deploying
the VMware virtual desktop infrastructure in field
missions
Prerequisites Participants in this course should have attended
the VMWare vSphere: Install, Configure and
Manage or have equivalent experience
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VMware vSPHERE: Install, Configure,
Manage V5.5
22-26
June 2015
VMware vSPHERE: What’s New & Optimize
& Scale V5.5
Objectives Objectives • This hands-on training course explores installation, configuration, and
management of VMware vSphere®, which consists of VMware ESXi™
and VMware® vCenter Server™. This course is based on versions of
ESXi 5.5 and vCenter Server 5.5.
Schedule 5 days, classroom based
Schedule 5 days, classroom based
Audience This course is intended for system administrators involved in the setup
of VMWare technology at the mission level
Prerequisites Students attending this course should have experience in Microsoft
Windows or Linux Operating systems
Note: At the end of the course, participants will be expected to take the
VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV)
exam. Upon successful completion of the exam participants will be
VMWare Certificied Professionals
Outcomes 23-27
March 2015
In line with the standardization and centralization of the ICT technology
in support of the light footprint concept, this training course is intended
for experienced VMware vSphere® personnel. It will teach new features
in vSphere 5.5, how to upgrade from vSphere v4 to v5.5 and advanced
skills for configuring and maintaining a highly available and scalable
virtual infrastructure. The course is based on VMware® ESXi™ 5.5 and
VMware® vCenter Server™ 5.5.
Upon completion of this course students will be able to perform the
following tasks:
• Deploy an ESXi host and a vCenter Server appliance
• Manage an ESXi host, storage and networking using vCenter Server
• Manage virtual machines using vCenter Server
• Manage vSphere infrastructure
• Manage access control and monitor resource usage using vCenter
Server
• Apply patches using VMware vSphere®Update Manager™
UNGSC Training Catalogue
Audience This course is intended for system administrators involved in the setup
of VMWare technology at the mission level
Prerequisites Participants in this course should have attended the VMWare vSphere:
• Install, Configure, Manage or have equivalent knowledge
Note: At the end of the course, those participants who are already VMWare
Certifiied Professionals are expected to take the VMware Certified
Advanced Professional 5 – Data Center Administration (VCAP5-DCA)
exam. Upon successful completion of the exam, participants will be
VMWare Certified Advanced Professionals
Outcomes Upon completion of this course, participants will be able to:
• Describe key enhancements in ESXi and vCenter Server
• Describe the upgrade process from vSphere 4.x to vSphere 5.5
• Configure and manage ESXi networking and storage for a large and
sophisticated enterprise
• Manage changes to the vSphere environment
• Optimize the performance of all vSphere components
• Troubleshoot operational faults and identify their root causes
• Use VMware vSphere® ESXi™ Shell and VMware vSphere®
Management Assistant to manage vSphere
• Use VMware vSphere® Auto Deploy™ to provision ESXi hosts
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Videoconference
Schedule 3 days, classroom based
Audience • This event is intended for communications field staff who is involved
in the installation, support and management of VC technology in field
missions
• The last day of the course is also open to videoconferencing focal
points as well as to expert technicians who attended the technical
training in the past years
Videoconferencing Essentials
Objectives This 3-day course will provide delegates with an understanding of
the essentials behind video conferencing. Students will learn how to
implement a strong and reliable videoconference network and solve
issues related to network ISDN and IP or to equipment –System
settings, tracing. In the first 2 days of the course the end-user, under the
guidelines of UN experts, will go through theory and hands-on sessions
to learn how to operate the system and eventually solve the issues
Prerequisites The participants in this course will be required to attend a 9 hour Virtual
Instructor Led VILT class aiming at building common basic knowledge
and at gauging the information for tailoring the classroom-based course
to the actual needs of the nominated participants
Topics Course agenda will include:
• New equipment training on C-series, SX-series, MX-series –Installs,
Upgrades, Configuration, Integration, etc–
• Tips and tricks for Video Conferencing
• Security / Passwords / Remote Access
• Communication: Technicians role in communicating with Bridge, other
endpoints, and Scheduling
• Conference Room Up Time: Room checks, TMS, Room logs
• Conference Support: Before the conference, during the conference,
after the conference
• Knowledge: Time management for training, and keeping up with new
technology
• Procedures during the DFS Global VC; why do we test? And what do
we expect from you?
• Reporting / Daily Logs
The third day will be more focused on UN processes and procedures
and is aimed at helping them improve performance in this field of
expertise by learning the following:
28-30
April 2015
The VILT class will cover the following:
• Technical overview of MXP6000 systems
• End-of-life-announcement MXP systems what does this entail for
DFS?
• Importance of user training
• Participant guides
• Checklists
• Tips and tricks for Video Conferencing
• Open discussion on Rooms –Identifying the good and bad aspects of
the mission Conference rooms–
• Initiation: VC reporting and statistics
• Initiation: What could be improved at your location?
Note: In addition to the scheduled classes at the regional level, this course
can be organized upon request at mission level
• VCMS Reviewing reservations: how to ensure requests are handled
efficiently
• Local VC Scheduling and Room reservations: Recommendations on
implementation
• New Equipment SmartNet Maintenance Contracts – How to analyse
your environment –rooms, bandwidth, links, and network infrastructure–
to decide what is required
• Audio Visual Conference room solutions
• Conference room setup and improvements
• Continuation on VC reporting and statistics –TMS, VCMS, Logs–
• Discussion and solutions on what can be improved at your location
• Technician availability: When is a tech needed in the room, and how to
manage techs availability
• Importance of user training
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ICT Management
Governance
Schedule 5 days, classroom based
Audience This workshop is intended for ICT focal points, supervisors and/or
installers involved in alternate energy and experienced in the purchasing
and/or installation of this technology
Green Energy Workshop
Prerequisites Delegates should have knowledge and experience in planning and
designing PV networks
Objectives • Scope of this workshop is to bring together those field staff members
who have actively participated in the planning and procuring of
Alternate Energy equipment to gather that knowledge and produce
a common plan for procurement specifications and guidelines for
standard installation
• During the workshop, an external trainer will guide the members
along proven work practices and will provide instructions on analyzing
requirements by use of calculations on current devices and those
supplied by the missions in their submissions
Topics • Overview of Solar PV including monitoring existing power consumption
• Overview of the UN systems contract
• Tour of the installed systems and practical review of the systems kit
• Basic electrical power theory
• Review of Standards and Regulations applicable to Solar PV Systems
Note:
Prior to the workshop, a survey/questionnaire will be distributed to
gather as much information as possible on current systems in place.|
Staff attending the workshop will be required to prepare and submit a
presentation covering set points
9-13
March 2015
and overview of key safety factors and parallel generation
• Fundamental principles of Solar PV systems
• Local grid networks and codes, PV modules, PV specific shock
hazards, PV array design, d.c, systems – minimum voltage and current
ratings
• d.c. cables, cable sizing, cable types and installation methods, string
cables, main d.c. cable, d.c. plug and socket connectors
• Earthing and lightning protection
• a.c. system, a.c. cabling, a.c. switch disconnector, inverters
• Design of inverter and a.c. systems
• Battery systems, PV array charge controller
• System performance –including shading–, PV and wind specific
hazards, installation sitework
• d.c. circuit installation, sequence of works –to limit shock risk–, live
working, labelling
• Software design packages
• Array commissioning tests, inspecting and operational and
maintenance monitoring
• Common documentation for all sites covering; design, procurement,
installation dates, modifications, commissioning, maintenance and fault
recording
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Supervisory Skills for new ICT Managers
Personal Development
Objectives DGITT Management Certification Programme
• The aim of this ten-day training course is to provide Communications
and Information Technology field staff, new to the supervisory roles
within ICT, with the core and managerial competencies required to
conduct their daily work as unit supervisors
• It is also aimed at assisting them in transitioning from the technical to
the managerial position
Objectives The goal of this year-long programme is to provide current mid-level ICT
staff with guided opportunities in professional development to improve
their leadership, managerial skills and competencies required to be
considered for managerial positions
Topics The current program encompasses the following:
Schedule 5 days, classroom based
• People Management – 4-day outsourced training aimed at developing
the skills required to effectively manage people
• Competency-based Performance Management - 1 ½ -day in-house
workshop aimed at reinforcing the supervisors’ skills on the principles of
performance management, i.e. work planning, on-going feedback, midpoint review, end-of-cycle appraisal against agreed expectations
• ICT Governance – 4 ½ days in-house workshop conducted by an
ICTD/DFS Officer and focusing on procurement process and ICT
contract administration and management, CITS Assets management,
results-based budget, billing administration for CITS services, ICT
infrastructure management and services in the field, ICTD governance
and policies
Audience This course is designed for mid-level ICT Staff in Field Missions who will
eventually assume Chief ICT position
Prerequisites Participants should have the following criteria: 20-24
April 2015
• Grade Level FS-5, FS-6 or P-3 (note that FS-6 and P-3 candidates will
be given priority) • At least three years of experience within the UN • Experience at minimum of three different field missions • Experience at a supervisor level • At least five years left before retirement • Successful completion of Supervisory Skill for New ICT Managers
Schedule 10 days, classroom based
Audience training course
This training course is intended for Communications and Information
Technology new supervisors of all field missions who are moving from
technical to managerial position within ICT
Note:
Only those participants who pass the Prince2 Foundation exam will be
admitted to the reminder of the programme. Those participants who are
already Prince2 certified will not be required to attend the related course
and certification exam, subject to provision of evidence
Outcomes The programme will provide participants with managerial knowledge
aimed at:
Note:
This course is one of the prerequisites required for being admitted to the
DGITT Management Certification Program
11-22
May 2015
• Increasing the understanding of their role within the organization • Familiarizing them with management tools from various disciplines
while using critical thinking • Providing them with the tools to develop staff capability and effective
business strategy in order to enable them to work more effectively with
their associates, colleagues and partners • Improving their managerial work performance and their ability to
handle daily work challenges
• Participants will also attend Prince2 Foundation training course and
take final certification exam
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Project Management
ITIL Foundation v3
PRINCE2 Foundation
Objectives • This course provides comprehensive first-level training for field staff
involved in the provision, support, and delivery of IT Services
• It is a 3-day training course leading to the v3 Foundation Certificate in
IT Service Management
• During the course, delegates will gain knowledge of best practice
terminology, the structure and basic concepts of ITIL v3 Service
Management
Objectives • The Prince2 Foundation qualification is the first of two PRINCE2
qualifications required to become a PRINCE2 Practitioner.
• The PRINCE2 Foundation examination is aiming to measure whether
a candidate would be able to act as an informed member of a project
management team using the PRINCE2 methodology within a project
environment supporting PRINCE2
• To this end they need to show they understand the principles and
terminology of the method
Topics The course syllabus will focus on the following topics:
• Service Management as a practice
• The service lifecycle
• Key concepts and definitions
• Key principles and models:
Audience Upon
Request
This course is intended for field staff working in project environments
service strategy; service design; service transition; service operation
• Functions
• Roles
• Technology and architecture
Note:
This training course can be arranged upon request within the mission
area in online format
Outcomes Schedule 3 days, classroom based
Specifically, candidates must be able to:
• Describe the purpose and major content of all roles, the eight
components, the eight processes and the sub-processes, and the
techniques
• State which management products are input to, and output from the
eight processes
• State the main purpose, and key contents, of the major management
products
• State the relationships between processes, deliverables, roles and the
management dimensions of a project
UNGSC Training Catalogue
Audience This course is intended for CIT staff holding support roles and who need
a basic understanding of the ITIL framework
Upon
Request
Note:
This course can be arranged upon request within the mission area in
online format
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ICT Security
Network security
Check Point Security Administration R77
(CCSA) & Check Point Security Expert
(CCSE)
Category ICT Security/Network Security
Objectives • In line with the migration to the organization firewall standard platform,
the Check Point Security Administration R77 and the Check Point
Security Expert R77 training courses will provide an understanding
of the basic concepts and skills necessary to configure Check Point
Security Gateway and Management Software Blades
• During this course you will configure a Security Policy and learn about
managing and monitoring a secure network, upgrading and configuring
a Security Gateway and implementing a virtual private network
Schedule 5 days, classroom based
Audience This course is designed for system and network administrators in the
field involved in the migration project and in charge of supporting,
installing, deploying or administering Check Point Software Blades
13-17
April 2015
Prerequisites Students attending this course should have general knowledge of TCP/
IP, and working knowledge of Windows, UNIX, network technology and
internet
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About us
The Global Service Centre (GSC), based in Brindisi and Valencia, delivers
expertize to field missions in the areas of Logistics, ICT, Training and
Administrative Support Services.
This catalogue has been created, edited and designed by the GSC
Conference and Learning Team and aims at offering a holistic presentation
of all activities promoting personal and professional development,
delivered in the Global Service Centre
For information and suggestions on the catalogue, please refer to:
[email protected]
UNGSC Training Catalogue
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Course Catalogue Semester
January - June 2015