National Center for Missing & Exploited Children Position Description TITLE: Support Specialist, Special Analysis Unit (SAU) LOCATION: HQ Alexandria, VA DATE REVISED: September 2011 FLSA: Non-exempt DIVISION: Case Analysis Division DEPARTMENT: Special Analysis Unit TRAVEL REQUIREMENT: Ability to travel as needed (conferences, training, etc) HOURS and SCHEDULE: Monday – Friday, 9:00am to 5:30pm (37.5 hours within five (5) days per week); unless otherwise required or approved by management. Ability to work flexible schedule to include evening hours and weekends, as required REPORTS TO: Works under the general supervision of the Supervisor, SOTT SUPERVISION EXERCISED: None RESPONSIBILITY FOR PUBLIC CONTACT: Daily contact requiring courtesy, discretion, and sound judgment LICENSING AND CERTIFICATION: None GENERAL DESCRIPTION: Position is responsible for providing overall support to the Sex Offender Tracking Team (SOTT) and Special Analysis Unit including some analytical work on noncompliant sex offender cases. The Support Specialist is the primary person responsible for intaking technical assistance requests regarding noncompliant sex offenders and soliciting and entering feedback on the completed analytical reports. The Support Specialist is also responsible for various additional projects. ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for handling all general information requests and all requests for technical assistance and responding appropriately Enter all technical assistance requests from law enforcement into the Sex Offender Case Management System (SOCM) Conduct initial searches and analysis to determine if a sex offender is currently incarcerated or registered and compliant in another state Conduct searches to locate media articles and sex offender registry sites that include noncompliant sex offender lists to perform outreach to these law enforcement agencies offering SOTT assistance Responsible for disseminating requests for law enforcement feedback on cases in which SOTT has provided analytical assistance including entering any responses received into the appropriate report Maintain SOTT electronic documentation for sex offender registry surveys, law enforcement contacts, and feedback requests and perform upkeep and supervision of these files Enter contacts and maintain the integrity of the law enforcement contacts database Assist with the Sex Offender Tracking Team’s regular contact with each of the state, U.S. Territory, and tribal sex offender registries obtaining at minimum the number of registered and noncompliant sex offenders Update and maintain a Support Specialist training manual and support the SOTT Supervisors with other sections of the SOTT training manual updates Process information requests and Not In-file Leads using external (JusticeXchange, LexisNexis, Accurint, TLO, and Clear) and internal (NCMEC) systems. Some analysis required. Work closely with analysts and SOTT Supervisors on specific projects or cases involving noncompliant sex offenders Assist the Case Analysis Division Managers with special projects and other duties as assigned Assist Research Analysts by collecting/organizing data that will be analyzed in future Research projects conducted in the Special Analysis Unit such as the Deceased Child Project Act as a back up to provide assistance to the analytical team handling child sex trafficking cases with maintaining accurate records of missing children possibly victimized through prostitution in the Innocence Lost Database on Law Enforcement Online Ability to work a flexible schedule to include evening hours and weekends, as required Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide Promote a professional image Communicate with co-workers, management, Law Enforcement officials, and others in a courteous and professional manner. Conform with and abide by all regulations, policies, work procedures, and instructions. Respond promptly when returning telephone calls and replying to correspondence. EDUCATION AND EXPERIENCE: Bachelor’s Degree in Criminal Justice, Sociology or related discipline Minimum of 1 year professional experience preferred KNOWLEDGE, SKILLS AND ABILITIES Excellent verbal, telephone, and written communications skills Ability to prioritize workload and meet deadlines Skilled in the use of MS Office Suite or an equivalent office suite product Knowledge of database and spreadsheet applications Strong Internet skills, to include familiarization with social networking sites (MySpace, Facebook, Xanga, etc). Email Search Engines and the World Wide Web Ability to travel as needed (conferences, training, etc) Adaptability, flexibility and ability to work as part of a team or in an individual capacity Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. BENEFITS* Health Benefits • Flexible Spending Account (Medical and Dependent Day Care) • Health Insurance (medical/prescription, dental and/or vision options) • Life Insurance and Accidental Death & Dismemberment (employer funded is standard and optional additional coverage is available) • Short- and Long-term Disability Insurance (employer funded) Paid Leave Benefits • Paid holidays (Observed and Floating) • Paid annual and sick leave Retirement Benefits • Defined-contribution plan (employer funded) • 403(b) retirement plan Work/Life Benefits • Credit Union Membership • Discounted Gym Memberships** • Employee Assistance and Work-Life Program • Flexible Work Arrangements • Parking and Public Transportation Assistance** • Professional Development Opportunities • Reward and Recognition Program • Tuition Reimbursement TO APPLY Qualified candidates should send a cover letter and résumé with salary requirements via E-mail to [email protected]; facsimile to Human Resources at 571-482-3390; or mail to the National Center for Missing & Exploited Children, 699 Prince Street, Alexandria, VA 22314-3175; Attn: HR Recruiter. NCMEC is an Equal Opportunity Employer. *Only regular full-time employees are eligible to most receive benefits. **Denoted benefits for employees located at our headquarters office in Alexandria, Virginia only.