Book Review :
Emotional Intelligence
Presented by :
Mohd Hafiza b.Samsuddin
Felicia Anak Alow
Tan Lik Hon
Ling Shin Hui
S07263
S07278
115584
S07540
Emotional Intelligence
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Introduction
Current Issue
Book Review: Emotional Intelligence
Analysis
Conclusion
Daniel Goleman
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Ph .D. from Harvard University
Experience writing for the New York Times
and editing its science page, specializing in
psychology and brain sciences.
Emotional Intelligence Consortium
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To continue his research.
Published several other books.
Shares his framework & bibliographic
references on emotional intelligence.
Strategies devoted to enhancing emotional
intelligence.
Emotional intelligence tests.
Issues: Emotional Intelligence (EQ) is
more effective than Intelligence Quotient
(IQ) in career successful of manager.
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IQ contributes, at best about 20% to the factor that
determine life success. That leaves 80% to
everything else.
Arguments by Goleman;
IQ-idolizing view of intelligence is far too narrow
EQ is learnable than IQ in our life.
EQ is offer an added edge in the workplace where
much evidence testifies that people who are
emotionally adept-who know and manage their
feelings well and who lead and deal effectively
with other people’s feeling.
1.Positively manage emotions.
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Likely to be important for managers understand how
their own feeling and emotions in managing the
organizations.
Can manage one’s emotional states to control emotions
or to shift undesirable emotional states to more adequate
one
An understanding of feeling and personality and the
situation in which they perform best enables a manager
to help employees to perform at a high level and feel
good about the work they are doing.
2. Make better decisions.
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Ability to identify what they should do in situations
that need a decision.
Able to understand the link between emotions,
thought and actions in decision making to create a
better decision in the organization.
Even in the most “rational” of decisions, emotions
persists how else do they decide which criteria to
use evaluating the options in making a decision.
3. Effectively manage conflict and change
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Ability to identify, be sensitive to and
influence employee’s emotions and therefore
can avoid and also manage conflict
effectively.
Emotions and feelings facilitate manager to
know and/or diversification in organization, so
that, any problems and conflict between
them and also employees can be solved
and avoid.
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Aware in changes of their own and they
use of their awareness of emotions of
others to change and build good
relationship for a successful outcome.
4. Gain trust and cooperation.
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Emotional self-awareness can help the
manager to being trust and build
cooperation.
Enhance cooperation and the sharing
information necessary for creativity and
innovation.
Able to infect their employees with the
emotions and good feelings led to improved
cooperation and also gain trust among them.
5. Inspire and influence positive action.
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Better able to regulate their emotions will find
it easier to develop a competency to take a
positive action.
Manager with well-developed emotional skills
can build an effective way to take action in
their job besides he or she have an effective
habits of mind that can foster them to
influence positive action in their job life.
EMOTIONAL INTELLIGENCE :
1) The Emotional Brain
2) The Nature Of Emotional
Intelligence
3) Emotional Intelligence
Applied
4) Windows Of Opportunity
5) Emotional Literacy
Part One: The Emotional Brain
Chapter 1- What Are Emotions For?
Chapter 2- Anatomy of an Emotional
Hijacking
•Neurological basis of emotion and its adaptive value.
•Our Two Mind- Emotional Mind & Rational Mind
•Considerable attention to the dynamic interrelation
of the cortex (the seat of rationality) and the limbic
system, the part of the brain where emotions are
processed.
Part Two: The Nature Of Emotional
Intelligence
Chapter 3 - When Smart Is Dumb
Chapter 4 - Know Thyself
Chapter 5 - Passion’s Slaves
Chapter 6 - The Master Aptitude
Chapter 7 - The Roots Of Empathy
Chapter 8 - The Social Arts
Chapter 3 - When Smart Is Dumb
•Example David Pologruto v.s Jason
•Academic Intelligence has little to do with emotional life.
•IQ contributes about about 20% to the factors that
determine life success, which leaves 80% to other forces.
Chapter 4 - know thyself
•Goleman discusses a reflexive mode of experience
which he calls “self-awareness” or “selfobservation”.
•Self-awareness is fundamental to psychological
insight; this is the faculty that much of
psychotherapy means to strengthen.
Chapter 5 - Passion’s slaves
•Emotions is something of a full-time job: much of
what we do- especially in our free time, is an attempt to
manage mood.
•ANGER IS NEVER WITHOUT A REASON, BUT
SELDOM A GOOD ONE!!
•Noting that anger is the most difficult emotional
impulse to resist, Goleman debunks the popular myth
that “ventilating” is an effective way of reducing
anger.
•Examples : self- awareness And relaxation
methods.
Chapter 6 - The Master Aptitude
•The marshmallow test was given to several students.
Professional doctors believe that this self-control test can
determine how successful one will be in life. At young ages
children set their tones and attitudes for life.
Chapter 7 - The Roots of Empathy
•Empathy is build on self-awareness; The More open we
are to our own emotion, the more skilled we will be in
reading feeling.
Chapter 8 - The Social Arts
•Emotions are contagious.  Story Of Monk
•We catch feeling from one another as though
they were some kind of social virus.
•People who are able to help others soothe their
feelings have an especially valued social
commodity; they are the SOULS others turn to
when in greatest emotional need.
•Example: Relationship between teachers v.s
students.
Part Three: EMOTIONAL INTELLIGENCE
APPLIED
Chapter 9 - Intimate Enemies
Chapter 10 - Managing With Heart
Chapter 11 - Mind and Medicine
•The applied use of Emotional Intelligence.
• The secret to a healthy long successful marriage.
•By relaxing and using non-defensive listening
and speaking, a couple can efficiently work though
an argument and evolve into a productive conversion.
PART Four : WINDOWS OF OPPORTUNITY
Chapter 12 – The Family Crucible
Chapter 13 – Trauma and Emotional Relearning
Chapter 14 – Temperament Is Not Destiny
Part Five : Emotional literacy
Chapter 15 – The Cost of Emotional Illiteracy
Chapter 16 – Schooling The Emotions
Encourageable to VISIT :
•http://en.wikipedia.org/wiki/Emotional
_intelligence
•http://en.wikipedia.org/wiki/Emotional_
intelligence_tests
Part One: The Emotional Brain
Chapter 1 : “ What are Emotions for?”
Part Two: The Nature of Emotional Intelligence
Chapter 3 : “When Smart Is Dumb”
Part Three: Emotional Intelligence Applied
Chapter 10 : Managing with Heart.
Part Four: Windows Of Opportunity
Chapter 12 : The Family Crucible
Part One: The Emotional Brain
Chapter 1 : “ What are Emotions for?”
Each emotion offers a distinctive
readiness to act;
 Direction that has worked well to handle
the recurring challenges of human life.
 Effective life = both of the minds ( EQ &
IQ )
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Part Two: The Nature of Emotional Intelligence
Chapter 3 : “When Smart Is Dumb”
Very low IQs end up in menial job; high
IQs tend to become well-paid-but by no
means always (Goleman, 1995, p. 36)
 Manager with well-developed emotional
skills are more likely to be content and
effective in their lives, mastering the
habits of mind that foster their own
productivity.
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Ability model of Emotional Intelligence
Clearly communicate measuring/studying
Clearly integrate other variables
Respect value of other discrete personality
variables
Outcome - exactly
Source: Daniel Goleman’s book: Emotional Intelligence: p. 43.
Source: Daniel Goleman’s book: Emotional Intelligence: p. 43.
Part Three: Emotional Intelligence Applied
Chapter 10 : Managing with Heart.
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Low Emotional Intelligence lower
Productivity
mistakes
Missing deadlines
Defensive
Not satisfied
crash and burn
Figure : Goleman's five Emotional competencies
5. Emotional states associated and successful.
4. Enter,sustain interpersonal relationships.
3. Read, sensitive, influence other people's emotions.
2. Manage one's emotional states
1. Identify, name one's emotional states,understand the
link between emotions, thought and action.
Source: Daniel Goleman’s book: Emotional Intelligence: Why it can matter more than
Source: Daniel Goleman’s book: Emotional Intelligence: Why it can matter more than IQ.
Part Four: Windows Of Opportunity
Chapter 12 : The Family Crucible
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The basic Emotional Intelligence (page 218
(Goleman, 1995)
Recognize,
Manage,
Harness feeling,
Empathizing,
Handling feeling
Confidence
Curiosity
Intentionality
High
EI
Self-control
Relatedness
Capacity to communicate
Cooperativeness
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Success correlates mainly with emotional
intelligence.
The manager with high Emotional Intelligence
is tend to be more successful than those
manager who do not.
EQ + IQ = Successful
RM 48.90
RM 48.30
RM 34.90
Source: "http://en.wikipedia.org/wiki/Emotional_intelligence