Frequently
Asked
Questions
Schlage® NDE wireless locks
with ENGAGE™ technology
What is ENGAGE™ technology?
ENGAGE™ technology cloud-based wireless offline security solutions
simplify the ability to connect people, openings and access management to
ENGAGE mobile app
§§ Add and configure locks
deliver cost effective intelligence and efficiency to any facility. Allegion’s
§§ Send updates to locks
ENGAGE technology portfolio includes the new NDE Series wireless lock
platform managed with cloud-based web and mobile apps.
§§ Add new users and enroll
credentials
The new Schlage® NDE Series wireless locks with ENGAGE technology are
§§ Manage users and basic
access privileges
designed to be easy to install, manage and use. They simplify installation by
combining the lock, credential reader, door position sensor and request-toexit switch together into one unit. Additionally, NDE Series wireless locks
utilize standard cylindrical door prep and can be installed in minutes with
§§ View audits and alerts by
door
§§ Perform lock diagnostics
only a Phillips screwdriver. Developed specifically for facilities that want to
upgrade to electronic credentials on interior doors for improved security and
efficiency, NDE Series wireless locks are ideal for office doors, common area
ENGAGE web app
§§ Configure locks
doors, and sensitive storage spaces.
§§ Add new users and enroll
credentials
With the ENGAGE web and mobile apps, it’s easy to configure lock settings,
§§ Manage users and basic
access privileges
manage users with basic access privileges, and view lock audits & alerts from
anywhere. And with Wi-Fi built-in, the new NDE Series wireless locks can be
configured to connect to the Wi-Fi network to receive automatic daily
updates. NDE Series wireless locks can also be updated anytime from the
ENGAGE mobile app when in Bluetooth Low Energy (BLE) range.
§§ View audits and alerts by
door
The free ENGAGE mobile
application is available on the
iTunes App Store (iOS) and is
coming soon to the Google Play
Store (Android)
Frequently asked questions
How does ENGAGE technology manage
electronic credentials?
Can I use Schlage NDE Series wireless
locks in my existing access control system?
ENGAGE technology can provide tenants the freedom
Yes, NDE Series wireless locks will be supported by many
and flexibility to use their building ID inside their office
of our access control alliance partners. Consult your
suite. Electronic credentials, which are easily issued on
access control software provider for additional details
cards or smart phones, reduce the need for IT or building
regarding support and availability.
management service calls related to lockouts and
re-keying. Access privileges can be quickly assigned and
ideal for employees, contract workers, visitors, and
Do I need Wi-Fi at each lock to use
ENGAGE technology?
service providers.
Schlage NDE Series wireless locks are Wi-Fi enabled but
revoked electronically by an administrator, making them
can be updated if Wi-Fi is not available at each lock.
NDE Series wireless locks are compatible with most
Changes to lock configuration and access privileges
proximity and smart cards including aptiQ™ and
made through the cloud-based web and mobile apps can
aptiQmobile™.
be sent to the lock anytime from the ENGAGE mobile app
when in Bluetooth Low Energy (BLE) range.
Is there a limit to the number of openings
I can deploy with ENGAGE technology?
ENGAGE cloud-based web and mobile apps can support
How will ENGAGE technology impact my
network?
up to 100 NDE wireless locks, allowing you to easily
If you have access to google.com from your location, no
accommodate growth and expansion as needs change.
further firewall or network modification is required. The
For applications that exceed 100 openings, NDE Series
NDE Series locks will be dynamically assigned IP
wireless locks can be managed with software from one of
addresses on your network once commissioned with the
our access control alliance partners. Consult your access
ENGAGE mobile app. Worried about network traffic?
control software provider for additional details regarding
Don’t be. NDE Series wireless locks with ENGAGE
support and availability.
technology provide you with the best of both worlds—an
offline lock with the online features and control you
expect. You determine how you want updates sent to the
lock. Connect your locks to Wi-Fi for automatic daily
updates directly from the cloud or send updates
wirelessly while at the lock from the ENGAGE mobile
application. The size of a full 5,000 user database door
file with 2,000 audit events is smaller in size than an
average email. NDE Series wireless locks with ENGAGE
technology provide maximum capabilities with minimal
network traffic.
What if my network goes down?
NDE Series wireless locks with ENGAGE technology allow
you to leverage the convenience of once daily online
updates without tying your physical security to your
network up time. They operate as offline locks with
access rights and audit events stored in the lock until it is
time to communicate for daily updates.
2 • Allegion • FAQs for Schlage® NDE Series and ENGAGE™ technology
Do I need a bridge or some other piece of
equipment for this to work?
No. You need a Phillips head screwdriver and an ENGAGE
What are the device, operating system
and web browser requirements for
ENGAGE technology?
mobile app compatible smart phone or tablet. If you
The free ENGAGE mobile application is required to
want the convenience of automatic daily updates you
will need a Wi-Fi internet connection at the lock.
commission NDE Series wireless locks.
Does my team need special training?
ENGAGE™ technology was designed to be simple and
intuitive to use. If the members of your team can use a
smart phone and a web browser, you can leverage
ENGAGE™ technology in your business with minimal
training. To get you started, a series of "How To" videos
are available at www.AllegionEngage.com.
How do I get my team involved?
Anyone can be invited to assist with administration of
Mobile OS compatibility
iOS 7.1 or later
Mobile device compatibility
iPhone 4S and newer
iPad 3rd generation
and newer
iPad Air 1st generation
and newer
iPad Mini 1st generation
and newer
iPod Touch 5th
generation and newer
your site through the web and mobile applications at one
of three levels of authority:
COMING SOON
Administrator: The site Administrator has full access to
the database and lock configuration settings. The
Administrator is able to add and remove users, connect
Mobile OS compatibility
Andriod 4.4 (Kit Kat) or later
to locks to send updates, retrieve and view lock audits,
Mobile device compatibility
HTC 1 M8
(recommended)
Nexus 4
Managers and Operators.
Samsung S5
(recommended)
Nexus 9
Manager: The Manager shares the same authority as the
Moto X
(recommended)
Galaxy Tab 4
and initiate and view the results of the lock selfdiagnostic test. The Administrator is able to delegate
authority by inviting or removing other Administrators,
Administrator but is able to delegate authority by inviting
or removing only Operators.
Nexus 7
(recommended)
Nexus 6
Galaxy Tab S
LG G3
Operator: The Operator is the most limited role. The
Operator is able to connect to locks to send updates,
retrieve audits and initiate the self-diagnostic test. The
operator cannot make modifications to the database.
Browser compatibility
Chrome 38.0 or later
Internet Explorer
11.0 or later
Firefox 33.0 or later
Safari for Mac OS X 10 +
Allegion • FAQs for Schlage® NDE Series and ENGAGE™ technology • 3
Frequently asked questions
How secure is ENGAGE technology?
ENGAGE technology was designed from the ground up
with security in mind. ENGAGE technology leverages
industry leading security practices and encryption to
provide our customers with a secure, dependable
experience. Hosted in state-of-the-art redundant data
centers across the globe, our cloud solutions provide IT
professionals with the confidence they need to support
CLOUD-BASED BLE encryption: All Bluetooth Low
Energy (BLE) communications are encrypted using AES
256 bit encryption. This is executed by temporary key
given to the lock by the ENGAGE™ web services.
TLS encryption: The ENGAGE web services secure
communications to the ENGAGE mobile application and
their business 24/7.
OEM Partner systems using TLS 1.0. The ENGAGE web
Application and infrastructure hosting: ENGAGE
authority. The lock downloads and stores the associated
technology is built and hosted on the Microsoft Azure
cloud platform. Azure provides a secure, state-of-the-art,
high availability, fault tolerant solution to our customers
world-wide.
Encryption keys and security standards: By design,
ENGAGE is the core element of the product security plan.
It creates and manages the encryption keys for the
system, records the commissioning device of each lock,
and is the interface to any 3rd party systems. It is able to
register devices and locks, and can provide OEM license
management for partners.
services leverage a server certificate from 3rd party
CA certificate. The lock will then perform server
authentication only via a USER ID & PASSWORD
combination.
Wi-Fi encryption: The Schlage NDE Series wireless locks
with ENGAGE technology support WEP, WPA/WPA2Personal and WPA2-Enterprise (PEAP) wireless security
protocols to encrypt the Wi-Fi communications between
the lock and wireless router.
We have created two videos that provide more detail
about cloud-based security:
WATCH NOW
Mobile devices are used to configure and manage the
What Makes Cloud-based
Products Secure: Certificates
lock. They are widely available and not proprietary.
Carefully planned measures have been taken to safe
This video explains how digital certificates
guard the system against a hacked mobile device. The
attacks.
provide protection against spoofing
mobile device is required to ‘check in’ with ENGAGE daily
to receive updated encryption keys. This mandatory
WATCH NOW
‘check in’ is used to eliminate the use of static encryption
What Makes Cloud-based
Products Secure: Encryption
keys between the ENGAGE mobile application and the
lock and provides an added layer of security. The mobile
What makes cloud-based products
secure? Learn how encryption defends
device never receives any keys that are used to
against sniffing attacks.
communicate between the ENGAGE web services and
the lock. This ensures that all communications between
the ENGAGE web services and the lock are secure.
For more information about Schlage
NDE Series locks with ENGAGE
technology, contact 877-671-7011.
About Allegion
Allegion (NYSE: ALLE) creates peace of mind by pioneering safety and security. As
a $2 billion provider of security solutions for homes and businesses, Allegion employs
more than 8,000 people and sells products in more than 120 countries across the
world. Allegion comprises more than 25 global brands, including strategic brands
CISA®, Interflex®, LCN®, Schlage® and Von Duprin®. For more, visit www.allegion.com.
© 2015 Allegion
010744, Rev. 01/15
www.allegion.com/us