Disability Rights UK Job Profile Job Reference 12195 Job Title Digital Service Manager Location Home based with some national travel Salary Up to £45,000 + Car Allowance £4,400 Perm or Temp Role Permanent Deliver services that are best in class and industry transforming and lead the way in accessibility and digital inclusion. Hold overall Service Design Detailed Job Description responsibility and ensure the agile design and development and management of customer led digital products and services that drives self-service and blended service solutions for all Remploy customer groups e.g. disabled candidates, employers. ESSENTIAL • Experienced in leading, managing and developing one or more multi-disciplinary teams • Communicate credibly with a wide range of stakeholders • Experienced in delivering workshops and presentation to key stakeholders internal and external • Managing development budget Skills/Qualifications • Excels in reading the stories behind analytics and performance data and translate it into actions and Required service improvements • Strategic thinker that can move between the big picture and the detail. • Working knowledge of ICT specific language and ability to translate into layman’s terms • Working knowledge web based service solutions • Experience user interface technologies and techniques • Experience in digital product design from concept through to implementation. • Experience in service delivery • Proven experience of project planning and, implementation and delivery whilst working to key performance indicators, targets and deadlines • Facilitation, communication, and interpersonal skills • Ability to deliver creative and innovative solutions • Working knowledge of project management processes • Ability to plan and manage own workload to meet required timescales and targets • Commercial awareness with the ability to respond to challenges in a creative, innovative, yet logical manner. • The ability to travel independently, nationally and stay away from home for periods as required by the business DESIRABLE • Demonstrable experience of managing change by using change control/change management techniques • Demonstrable experience writing requirements specifications for Information Systems • Working knowledge of Visio and MS Project Days to Advertise (7 or 14) Instructions to Candidates 7 Email applications to [email protected] and advise Candidate to quote Job Reference in the Subject