MEMBERS’ FORUM 2015
Good or better will not be enough, future success will demand our best.
Keynote
Speaker:
Allan Border,
Cricket Legend
and Media
Commentator:
Building a
winning team
Keynote
Speaker:
Dirk Broeckx,
Pharmacist and
President of IFB:
Fundamental
paradigm shifts
and new care
models for
pharmacy
Early
Bird
Keynote
Speaker:
Michael Lovsin,
Retail Senior
Executive and
Former Senior
Vice President
Health and
Wellness: Retail
innovation
for the new
pharmacy
consumer
Waikiki,
Honolulu USA
Monday 6th July Thursday 9th July 2015
Join Us
The Members’ Forum is held annually to provide you with the opportunity
to have input into initiatives that will benefit your pharmacy and the entire
membership group. Sessions are designed to facilitate discussion and debate
so as a team, we can unpack industry and business issues and create a
roadmap that will help all Pharmacy Alliance members sustain successful
businesses into the future.
Now in its fourth year, the 2015 Pharmacy Alliance Members’ Forum will be held
in Waikiki, Honolulu USA at The Hyatt Regency Waikiki Resort and Spa. The venue
boasts a balance between the idyllic beauty of Waikiki beach and the dynamic city
centre. This is a perfect location for strategic and creative thinking with amazing
options for adventure and relaxation, all with the authentic spirit of aloha which
is at the core of Hawaiian hospitality.
Market shifts over recent years now demand a different approach to secure
future success for independent pharmacy. There are now new rules – some of
which are defined by current market environment and some that we can shape
together. The regulatory and competitive environment is now challenging us to
show the pharmacy industry leadership, excellence and resilience – and with
almost 500 members we have the strength in numbers to be able to do just that
if we work collaboratively.
The 2015 Pharmacy Alliance Members’ Forum will discuss, challenge and debate
the rules we want to agree to and the industry rules that we want to challenge.
The outcomes of this event will drive the success of every independent pharmacy
member of Pharmacy Alliance if we are united and support each other.
It’s time to challenge
the industry with:
✓ unified leadership
✓ excellence
✓ resilience
Darren Dye
CEO of Pharmacy Alliance
& Members’ Forum Facilitator
Keynote Session
Keynote Guest Speaker
Allan Border
International Keynote Speaker
Dirk Broeckx
International Keynote Speaker
Michael Lovsin
Building a
Winning Team
Fundamental
paradigm shifts
in pharmacy
and future new
care models
Retail innovation
for the new
pharmacy
consumer
Australian Cricket Legend &
Media Commentator
As guest speaker of this year’s Members’
Forum, Allan Border will deliver a
motivational keynote address providing
insight into how to take challenges
head on and win against all odds.
Allan Border typifies the Australian fighting
spirit. He was made the captain of the
Australian cricket team when they were at their
lowest. Neither a natural leader nor a man of
frills, he was a reluctant captain who took the
reins during a dark time in Australian cricket,
following Kim Hughes’ tearful resignation.
Leading by example and by force of will with a
stern and stoic approach, Allan took Australia to
the top of the cricket world and ensured it was in
great condition when he left.
A prolific run scorer, he saved his best for when
the team was on tour or needed him the most.
He retired with a batting average of 50 and
at the time of his retirement held records for:
the most Tests, most consecutive Tests, most
Tests as captain and most Test catches. His
career highlights include a World Cup triumph
in 1987 and regaining the Ashes in 1989.
After retiring from Test cricket, he played in
Queensland’s maiden Sheffield Shield win and
was named in Australia’s Team of the Century
as the 12th man. He later coached Australia
A and became a national selector in 1998 but
resigned in 2005 to pursue media interests,
largely with Foxsports.
Allan is recognised and forever immortalized by
the Allan Border Medal which is awarded each
year to the best Australian Player of the Year.
Pharmacist and President of IFB
(Instituut Farmaceutische Bedrijfskunde
– Institute Pharmaceutical
Management Training), Belgium
Dirk Broeckx has had an extensive
career within the Pharmacy industry.
Dirk is the co-founder of FARMA (the biannual trade fair for pharmacists), and former
President of IPhEB (Institute for PharmacoEpidemiology of Belgium), co-founder of
MWS (Medical Web Services: MediPlanet &
PharmaPlanet, internet services for doctors
and pharmacists).
With an extensive career in the European
pharmacy industry, Dirk will bring his
passion and strategic vision of healthcare,
e-health and ITC in pharmacy practice to
this year’s Forum.
Dirk will talk about the seven fundamental
shifts that will drive future care models
internationally and highlight what the
Australian market can expect and learn
from other countries.
Retail Senior Executive and Former
Senior Vice President Health and
Wellness, Canada
Michael Lovsin was formerly
Senior VP health & wellness at
Loblaw Cos. Ltd Canada’s largest
Supermarket Chain.
He has more than 35 years’ experience
in retail including category management,
merchandising, pharmacy, natural foods,
product development, regulatory affairs,
food safety and quality management systems
for both corporate and national brands.
He was an owner of 2 successful
drugstores located in the CBD of Toronto.
Exotic Location – Waikiki, Honolulu
This year marks a very special occasion for Pharmacy Alliance with the 2015 Members’ Forum being held internationally for the very
first time, at the exotic location of Waikiki, Honolulu USA.
Home to the State Capitol, Honolulu is the vibrant epicentre of Hawaii. Here you will find everything from historic landmarks and
treasured monuments to world-class shopping and a flourishing arts and culture scene. Home to the majority of Oahu’s population,
the sprawling city of Honolulu spreads throughout the south-eastern shores of Oahu, from Pearl Harbor to Makapuu Point,
encompassing world famous Waikiki.
Honolulu has it all. This is the home of some of Hawaii’s most historic places from Iolani Palace, the Kawaiahao Church, the Hawaiian
Mission Houses Historic Site and Archives and the treasured artifacts of the Bishop Museum to iconic landmarks. From the nightlife,
live music and fine dining of Waikiki to the art galleries and underground bars of the Chinatown arts district, Honolulu is also Hawaii’s
hot spot for arts, culture and entertainment. Whether you are looking for Hawaii’s finest museums or Hawaii’s finest Hawaii Regional
Cuisine chefs, the best resorts or the best festivals and events, you will find it all in Honolulu.
The Event
The Members’ Forum is held annually and has been developed to bring together some of the brightest minds in the pharmacy sector,
including Pharmacy Alliance members, Pharmacy Alliance staff and Suppliers, providing an opportunity for all to have input into
initiatives in a collaborative format. Each day’s program has been designed to facilitate discussion and debate so as industry experts,
we can unpack industry and business issues together and create a roadmap that will help all Pharmacy Alliance members sustain
successful businesses into the future.
Now in its fourth year, the 2015 Pharmacy Alliance Members’ Forum will be held in the picturesque location of Waikiki, Honolulu USA
at The Hyatt Regency Waikiki Resort and Spa.
The Program
Creating the New Rules for Success. Retail community pharmacy has seen a dramatic shift over the last few years with government
reforms directly impacting the dispensary which is the core and most profitable area of the business and this has been the focus
of many Pharmacy Alliance events and industry events over recent years. This year’s forum is about ‘moving on’ and uniting the
membership to collectively define and drive their success for the future. It is also about showing that having a ‘good’ business or
developing a ‘better’ business is not going to be enough for the future of their business and that being ‘the best’ is the only approach
to achieving long term success – however, to be the best will require a commitment to leadership, excellence and resilience.
Program
Saturday 4th – Sunday 5th July - ARRIVALS
Travel to Honolulu
Monday 6th July – PRE-FORUM ACTIVITIES
10.00am
Transfers to activities
Choose from the following activities (dependent on levels of interest and availability):
11.00am
• Golf
• Day Spa
7.00pm
Networking Dinner – Gourmet BBQ, Presentation of Golf Prizes
• Fishing Expedition
• Shopping Tour
• Boat Tour
• Diving
Tuesday 7th July – MEMBERS’ FORUM DAY 1, HYATT RECENCY – WAIKIKI, HONOLULU
8.45am
Welcome
Simon Reynolds, Chairman Pharmacy Alliance
9.00am
Opening address and program overview:
The new rules of success – leadership,
excellence and resilience?
Darren Dye, CEO Pharmacy Alliance
9.30am
KEYNOTE SESSION
Fundamental paradigm shifts in pharmacy and future
new care models.
Understand key fundamental shifts happening
internationally and how they will create new care
models in the future. Dirk will highlight international
trends and what the Australian pharmacy market can
expect and learn from the experience in other markets
around the world.
Dirk Broeckx, Pharmacist
and President of IFB
10.30am
Morning Tea
10.45am
DISCUSSION SESSION
The dispensary in a new age – New strategies for resilience
Matt Marsh, General Manager Procurement
– Ethical Pharmacy Alliance
11.30am
Round Table Discussions
All
11.50am
Discussion Outcomes Presentations
Table Leads
12.20pm
Lunch
1.20pm
DISCUSSION SESSION
Developing unique local customer drivers
- leveraging our network of pharmacies
to create local differentiation
Todd Clarkson, General Manager
Merchandise Pharmacy Alliance
2.05pm
Round Table Discussions
All
2.25pm
Discussion Outcomes Presentations
Table Leads
2.55pm
Afternoon Tea
3.10pm
DISCUSSION SESSION
Leading in customer service excellence
Presenter TBC
3.40pm
Round Table Discussions
All
4.00pm
Discussion Outcomes Presentations
Table Leads
4.30pm
KEYNOTE SESSION
Retail innovation for the new pharmacy consumer.
Michael will show you effective health and wellness
innovation he has implemented at Loblaws, Canada’s
largest supermarket chain to meet changing consumer
needs and wants. Michael will also present an owner
perspective as a previous owner of two drugstores in
Toronto CBD.
Michael Lovsin, Retail Senior Executive
and Former Senior Vice President Health
and Wellness
5.30pm
Day 1 Wrap-Up and Day 2 Overview
Darren Dye, CEO Pharmacy Alliance
5.45pm
End
7-10.00pm
Members’ Forum Dinner – Venue TBC
Wednesday 8th July - MEMBERS’ FORUM DAY 2, HYATT RECENCY – WAIKIKI, HONOLULU
8.45am
Introduction to Day 2
9.00am
KEYNOTE SESSION
Building a winning team
Allan will provide a personal insight into what
it took to lead the Australian cricket team from Allan Border, Australian Cricket Legend
a losing team to a team that would re-write
and Cricket Commentator on Fox Sports
record books. This session will give each of us
the motivation to take the future in our hands
and create our own rules for success.
10.00am
Morning Tea
10.15am
INTEGRATED SERVICES THINK TANK
Establishing pharmacy leadership
with unique, integrated services
Scott Carpenter, General Manager Operations and
Business Development Pharmacy Alliance
11.00am
INTEGRATED SERVICES MEMBER TASK GROUPS
Diabetes, Sleep Apnoea, Heart Health,
Vaccinations, Weight Support, Hearing,
Medication Management (meds checks,
packaging, script reminders)
All
11.50am
Day 2 Wrap Up and Day 3 Overview
Darren Dye, CEO Pharmacy Alliance
12.15pm
Light Lunch
1.00pm
Transfers to activities
2-5.00pm
Choose from the following activities (dependent on levels of interest and availability):
• Day Spa
• Fishing Expedition
Darren Dye, CEO Pharmacy Alliance
• Shopping Tour
• Boat Tour
• Diving
Free evening
Thursday 9th July – MEMBERS’ FORUM DAY 3, HYATT RECENCY – WAIKIKI, HONOLULU
8.45am
Introduction to Day 3
Darren Dye, CEO Pharmacy Alliance
9.00am
INTEGRATED SERVICES MEMBER TASK
GROUPS CONTINUED
Diabetes, Sleep Apnoea, Heart Health,
Vaccinations, Weight Support, Hearing,
Medication Management (meds checks,
packaging, script reminders)
All
9.45am
Morning Tea
10.00am
INTEGRATED SERVICES MEMBER TASK
GROUPS CONTINUED
Member Task Group Presentations
All
10.45am
KEYNOTE SESSION
The new guide to protecting your wealth
Presenter TBC
11.45am
Forum Wrap-Up
Darren Dye, CEO Pharmacy Alliance
12.15pm
Light Lunch
1.00pm
Transfers to activities
2-5.00pm
Choose from the following activities (dependent on levels of interest and availability):
• Golf
• Day Spa
7-10.00pm
• Fishing Expedition
• Shopping Tour
Member Forum Closing Dinner
• Boat Tour
• Diving
Venue TBC
Registration Form
Attendee Personal Details
Title
First name
Last name Pharmacy name Address
Suburb
State
Phone
Fax
Email address
Postcode Additional Forum Attendee or Guest
Title
First name
Store name
Address
Suburb
State
Phone
Fax
Email address
Last name Postcode Registration Fees (please select one)
$999 p/p (Incl. GST)
Early Bird (Until April 30th, 2015) *Includes – all Forum sessions, morning tea and lunch,
dinners on 6th, 7th and 9th July and one activity on 6th, 8th and 9th July including scheduled group transfers.
$1395 p/p (Incl. GST)
Standard (From May 1st, 2015) *Includes – all Forum sessions, morning tea and lunch,
dinners on 6th, 7th and 9th July and one activity on 6th, 8th and 9th July including scheduled group transfers.
$395 p/p (Incl. GST)
*Includes – dinners on 6th, 7th and 9th July and one activity on 6th, 8th and 9th July
including scheduled group transfers.
Method of Payment - Conference registration will be confirmed when payment is received
Invoice to Pharmacy as completed above
or
Credit card MonthYear
Visa
Card No Mastercard
Cardholder Name Expiry Date CCV Code Signature
Attendee Activities (please select one per day)
Golf
Day Spa
Fishing
Expedition
Shopping
Tour
Boat
Tour
Diving
Monday 6th July
Wednesday 8th July
N/A
Thursday 9th July
Registration Form
Additional Attendee / Guest Activities (please select one per day)
Golf
Day Spa
Fishing
Expedition
Shopping
Tour
Boat
Tour
Diving
Monday 6th July
Wednesday 8th July
N/A
Thursday 9th July
*Activities subject to level of delegate interest and availability; activities may be subject to change.
Attendee Dinner (please select)
Additional Attendee / Guest Dinner (please select)
Monday 6th July
Monday 6th July
Tuesday 7th July
Tuesday 7th July
Thursday 9th July
Thursday 9th July
Attendee Dietary Requirements
Vegetarian
Vegan Gluten Free
Kosher Halal
Other
Lactose Free
Additional Attendee / Guest Dietary Requirements
Vegetarian
Vegan Gluten Free
Kosher Halal
Other
Lactose Free
Please Return Your Completed Form by Either:
1. Fax to 03 9820 5009
2. Email to [email protected]
3. Post to Pharmacy Alliance Level 4, 111 Coventry Street, South Melbourne VIC 3205.
For more information please contact us on 03 9860 3300 or email [email protected]
I would like assistance with the following:
Booking flights
Booking accommodation
Airport transfers
Car hire
Registration Terms & Conditions: By providing your email address on this form, you agree that Pharmacy Alliance will communicate with you via email to manage this event and future events.
Cancellation of registration must be sent to [email protected]
Cancellations received on or before 31st May 2015 will be refunded 100% of the registration fee paid, cancellations received before or on 15th June 2015 will be refunded 50% of the
registration fee paid; cancellations received after 15th June 2015 the registration fee paid will not be refunded. Your registration may be transferred but must be advised no later than 20th June 2015.
All visas (including ESTA) and any other travel documentation need to be organised by attendees prior to travel. You must ensure that you are fully covered by travel insurance when travelling to and from this event
and will obtain the relevant travel insurance prior to leaving Australia. Pharmacy Alliance is not liable for loss of property or injury sustained while participating in this event.
I hearby acknowledge and agree to the registration terms and conditions outlined above.
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