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Release Notes for
Arc Premium
Version 6.0.0
Released: February 3, 2015
Release Note Version: 1.1.12
These release notes describe the new features and caveats for Arc Premium version
6.0.0
You can access the most current Arc Premium documentation at this URL:
http://www.arcsolutions.com/uk/services/technicaldocumententerprise.aspx
http://www.arcsolutions.com/europe/services/technicaldocumententerprise.aspx
http://www.arcsolutions.com/asia_pacific/services/technicaldocumententerprise.aspx
http://www.arcsolutions.com/north_america/services/technicaldocumententerprise.aspx
You can access the Arc Solutions website via:
http://www.arcsolutions.com
Join the Arc Solutions Forum at:
http://forum.arcsolutions.com
Registered partners can access the Arc Solutions Extranet via
www.arcsolutions.com/extranet
Supporting Material
To get the best from Arc Premium version 6.0.0, this document should be read in
conjunction with the following material:


Arc Solutions Design Guide January 2013
Compatibility and performance with Arc Premium, version 6.0.0
New features
The Arc Premium version 6.0.0 introduces some significant new features, including:
•
•
•
•
Multiple CUCM cluster support
•
Busy Lamp display and call handling across cluster (Number of clusters
supported from one server will depend on testing results and will not exceed
10)
•
Reduction in servers required and management overheads
Overlapping Dial Plan support in the directory
•
Better support multi-tenant or managed solutions where tenants, sites or
clusters want to have their own extension number ranges
•
Reduction in servers required and management overheads
Update to Voice Connect to support the new Cisco Media Driver
•
Essential uplift to allow us to support CUCM 9.x
•
Number of concurrent Voice Connect sessions expected to rise from 255 on
one cluster to up to 1000 across multiple clusters
•
Increase Arc server-centric scalability for queuing and call handling activities
Uplift to Server Resilience model
•
Improvements to the resilience model to reduce server restarts
•
Slightly simplified management of the secondary server
•
Supervisor reports will now synchronize automatically from publisher to
subscriber server
•
–
Whether in Primary or failover mode, reporting will still work
–
Reporting data from the subscriber server will also be propagated to
the publisher, so one report on either server will show call activity on
both servers
–
Some additional configuration will be required on the secondary
server to support this
Changes to operator, agent and queue configuration on the publisher server
will now automatically populate to the subscriber server
–
With the exception of CTI settings which are unique per server
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
2
–
The secondary server will still need to be rebooted in some
circumstances.
–
It will not possible to update the subscriber in failover mode – changes
propagate one way only.
–
if you make a change to the subscriber server in the publisher server’s
Administrator, it will still be necessary to restart the subscriber server
–
In failover mode, changes to console client preferences cannot be
saved, as they are server based in v6
System Devices acquired using Super Provider.
– There is no longer the requirement to assign all systems devices to the
TSP user used by Arc Premium.
– Only the CTI reference device is required to be assigned to the TSP
user for Super Provider to work.
– Operators and Agent can log in using any device on the cluster they
are assigned to.
• Line Blind Transfer methodology used for routing calls.
– Allows for CSS of the device to be used when routing calls instead of
the CSS of the Gateway device.
– Gives administrators better ability to lock down their CUCMs by
allowing better CCS and Partition management.
Multiple improvements to the console application behavior and features:
•
•
Directory display updates
•
New column drag and drop (no need to go into preferences)
•
New separate column configuration per Personal Directory Group
(configurable)
•
Display of Cluster/Dial Plan column for multi-site solutions
•
New Dual Line directory contact display (configurable)
•
Updated alternate directory contact icon behavior (green =
alternative number set, blue = alternative contact set, red = assistant
set)
•
Shows more information fields at-a-glance, less mouse/keyboard steps
•
Use of color and larger icons allows easy identification of status,
contact info
•
Updates to Personal Directory Groups behavior and scalability including
increase the present 9 limit to 20+
•
Directory search behavior updates including the option to remember the
last search even once the last call has been transferred
•
New Directory Contact Preview pane (configurable)
•
•
Shows all current contact’s information fields in preview format
•
Resizable to allow space for large notes text or absence text
Updated Call Park behavior and display (configurable)
•
Shows more information per parked call (who parked it, caller details)
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
3
•
New option for operators to retrieve calls parked by other operators
(configurable)
•
Server based client preferences: the console preferences are now stored on
the server and follow the operator’s log in.
•
Support for duplicating a console operator’s directory, behavior and screen
settings to another operator or operators via the Administration utility
Temporarily Removed
The following component products have been removed from this release so that
development resources can be allocated to key software development. They will be
reintroduced in a later version.

Arc Presence (XML and HTML)

XML Call Centre Agent
Limitations
The following features are capable of support for only one Cisco UCM cluster in this
version:
•
Lync Presence: only one connection will be supported.
•
Support for Microsoft Lync 2013 is not currently available, but will be supported in
late 2013.
•
Cisco Unified Presence: only one connection will be supported
•
Telrex and Verint call recording: only one call recording server can be connected
to the Arc server
Permanently Removed
The following features have been permamanenty removed from Arc Premium:
•
Static Busy Lamp Monitoring. Arc's dynamic BLF engine (using Cisco's TAPI Superprovider and AXL technologies) is the only method of monitoring BLF.
•
The classic attendant console single-line directory view. This has been replaced by
the new, richer, dual line directory view.
•
Support for CUCM 6.x, 7.1.1, 7.1.2 and 7.1.3.
•
Whisper Paging (XML).
Supportability & Interoperability Updates
•
64-bit TSP support (Win 2008 R2 onwards) (*TSP driver (Arc’s Computer Telephony
driver) will run in native 64bit mode. 64bit SQL supported. Some server apps will run
in WOW64 mode including the CT Server and Admin applications.)
•
Keeps our platform up to date with today’s operating systems (32bit is no
longer available!)
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
4
•
•
•
•
G.729 codec support (in addition to G.711)
•
Low-bandwidth voice codec commonly used on wide area networks
•
G729 licenses must be purchased by the partner/customer and are not the
responsibility of Arc/Enghouse Interactive.
Cisco UCM 9.0(1) and 9.1(1) support
•
Current support for 6.1 – 7.1.3 removed.
•
Supported versions 7.1.5 - 9.1(1)
•
IVT pass 9.0 (1) Jan 2013
VMware ESXi 5.1 compatibility
•
We currently support 4.x – updating to 5.x for industry compatibility
•
Vmotion support
Citrix XenApp server & client support
•
Tested with Wyse, Igel and Cisco Thin & Zero clients
•
Xen Desktop support
•
Xen App Server support
Upgrades
•
•
Upgrades will be supported within the Arc v6 software from the following versions:
–
Arc Premium 5.1(4)
–
Arc Premium 5.2(0)
Upgrades from any other version of Arc will need to upgrade to one of the above
versions before being able to upgrade to v6
Localisation Support
Arc Premium version 6.0.0 supports Arabic (Saudi Arabia), Catalan, Chinese (Hong Kong
SAR), Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French,
German, Hebrew, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish,
Turkish and Swedish.
See Arc Solutions Design Guide January 2013 which provides further information regarding
Operating System Locale, which will impact on the deployment of the software in
locations where languages other than English are used.
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
5
Build Table
The following table outlines the product components and the respective file and version
numbers. Products highlighted in bold signify a version increase since the previous release.
Product Name
File Name
Version
Admin
Server
ICDConfig.exe
CTSS.exe
CTSSMGR.exe
CallRex.dll
ASTAPI2x.dll
ArcLDAPServer.exe
ArcLDAPManager.exe
CTI Server.exe
CTI Server Manager.exe
AsCUCMAXL.dll
Cisco Presence Server Plug-in.exe
Cisco Presence Server Plug-in Manager.exe
CupsPresence.dll
TransferData.exe
ICD Files
MetaphoneCOM.dll
XPMetaphone.dll
StemmingLib.dll
vsrs.exe
vsrsmgr.exe
OCSPresenceServer.exe
Microsoft OCS Server Plug-in Manager.exe
UCMAConnector.dll
UtilEP.exe
UIUtilEP.exe
Operator.exe
Redemption.dll
ASPLCS.dll
Arcagent.exe
6.0.0.426
6.0.0.710
6.0.0.710
1.0.0.813
1.0.2.227
6.0.0.259
6.0.0.259
1.0.3.1136
6.0.0.76
1.0.0.794
6.0.0.64
6.0.0.26
6.0.0.64
1.0.0.71
Revision 49
1.0.0.0
1.0.0.614
1.0.0.611
6.0.0.93
6.0.0.93
1.0.0.15
6.0.0.19
1.0.0.15
1.0.0.15
1.0.0.15
6.0.0.2766
5.4.0.2922
5.1.0.9
6.0.00.109
Suprvise.exe
6.0.0.336
CT Driver
LDAP Server
CTI server
CUPS Server
DB Upgrade Tool
Database Script
Phonetics
Voice Server
OCS Server
Arc Console
Operator
Arc Connect Agent
Arc Connect
Supervisor
Arc Supervisor
Reports
Arc Connect
Wallboard
Arc Desk Manager
6.0.0.70
WallBrd.exe
6.0.0.80
DeskManager.exe
6.0.0.34
Accessibility Scripts
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
Revision 034
6
Resolved Issues
The following table outlines fixes that have been resolved since the 5.1.3 release. They
include issues that have arisen during internal review as well as generic fixes that have
been reported via testing and customer support calls.
Log Number
Issue description
CT Server
ARC2198
Call cannot be answered by Operators (user states call is stuck)
ARC2151
CLI filters not working.
ARC2108
Operators were not able to login to the primary ARC server “Server
Unreachable
ARC1870
Arc Supervisor error "invalid device number" when connecting to phone
ARC1824
Arc Supervisor Cannot amend call filter (DDI exact) after changing Queue
name via Supervisor
ARC1800
Calls going to No Operator Overflow
ARCl791
Operator Login Device Selection screen does not show Device Description
information
ARC1786
Calls intermittently goes to "Default destination"
ARC1539
Unable to Play lnQueue Message
ARC1531
Unable to answer a call presented to an Operator
ARC1494
Remote agent cannot login to Arc server
ARC1418
Operator Calls reverting back from hold to another Location
ARC865
Heavy load on driver at the time of CTI Server crash due to CT link got
suspended and then immediately restored
ARC1349
Resilience Status – Publisher/Subscriber Failover Unknown
TP 32011
Queues are left in break mode when the server clocks moves forward in
time.
TP 32066
In queue messaging is not applied to a call due to call wrap up.
TP 32494
Unable to update break hours in the supervisor due to database user
locale.
TP 32847
Server is unable to recover from failover if devices are OOS for more than
30 seconds.
TP 32856
CallRex integration does not work due to server being unable to load the
DLL.
ARC372
Voice issue
ARC472
Desk Manager not compatible with V6
ARC345
CT Server "Not registered" following a reboot (CT & Voice server set to Auto
Start)
TP 32936
Arc console crashed
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
7
Log Number
Issue description
ARC462
Calls intermittently gets stuck on Arc Pre CT Device.
ARC720
CTI server not monitoring all System devices when CT server starts up
ARC1038
DTMF not working in V6
ARC1138
Arc v6 over the top patcing using v6 installer
Agent
ARC1821
ACD agent "use existing device details" check box
ARC1494
Remote agent cannot login to Arc server
Admin
ARC2245
Prompted to save/abandon changes in Resource Repository Groups / CTI
Tab without making any changes
ARC2218
Admin-Call Filters: The lower case "t" for CT is not capital in the info
message when ading a call filter
ARC2215
Prompted to save/abandon changes in CT Driver Tab without making any
changes
ARC2140
Discrepancy in the number of queues assigned to an Operator
ARC1957
Admin Arc configuration report takes a long time to complete and data is
also duplicated multiple times. Report then outputs to 26K pages
ARC1870
Arc Supervisor error "invalid device number" when connecting to phone
ARC1852
Cannot start Arc Voice server on Arc Subscriber
ARC1841
Secondary inter-server channel showing as Unknown after over the top
install
ARC1838
Replication Cannot be installed on SQLServer named instance
ARC1839
Install issue with Arc 6.0.1 and SQL Instance
ARC1828
Inconsistent behavior when updating a Console call filter
ARC1540
Admin > Voice Connect-Invalid message is displayed while connecting to
device
ARC1537
Agent Queues are shown in Voice Connect where it should only show
Voice sessions
ARC1536
If we apply DTMF in key options of Decision box it is not shown in Admin.
ARC1334
Admin memory increase during Excel Import/Export
TP 31990
Application hangs on exporting contact directory to excel file.
TP 31925
Community configuration corrupts agents associated skills.
PDD 28901
Service Queue not added to operator on creation.
TP 32494
Cannot update/create break hours in Admin & Supervisor.
TP 31895
Console connect queues appear to be removed from their assigned
operators.
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
8
Log Number
Issue description
TP 32681
Unable to update break hours via the administrator.
TP 32642
Unable to purge the databases due to invalid SQL.
PDD 29888
Unable to manually enter a destination device for an action when
creating a DTMF capture script.
PDD 29591
Unable to uninstall resilience on publisher due to insufficient access rights
to the snapshot folder.
TP 32753
Unable to update queue filter due to resilience installation.
TP 32863
Admin shows inconsistent device configuration due to non-existent server
devices.
TP 32859
Documentation on resilience installation does inform user to restart
services.
TP 33025
Arc V6 GA release DBUpgrade or Admin issue where DBs cannot be
opened
TP 33011
Arc v6 Admin issue
ARC313
Admin cannot connect to a device to playback/record message
TP 32843
Community Element issue
ARC342
Arc V6.0.0 Voice session oveflow
TP 32904
Supervisor unable to increase wrap up time but able to perfom change in
Admin
ARC343
Arc agent v6.0.0 .86 Completion code selection
ARC470
OPR cannot connect to Database v6
Arc475
Supervisor 6.0.0.116 or 6.0.0.124 cannot connect to Database for reporting,
however they can use Supervisor for on-line updates
TP 33025
Arc V6 GA release DBUpgrade or Admin issue where DBs cannot be
opened
CTI Server
ARC2170
Operator received an error when logging in "Failed to make the operator
available. Call processing will not be available. The following error was
returned: Invalid state."
ARC2136
ARC operators unable to login to console
ARC2130
Call cannot be answered via Console and stays stuck on screen
ARC2126
Call cannot be transferred and then stuck as talking on Console screen
ARC2096
Arc Publisher CTI server going into Partial mode
ARC2053
Voice server Auto Attendant digit option do not take effect until the
message is complete
ARC1872
Arc CTI server DRM unavailable
ARC1848
BLF Subscription blocked if F2 is left open during load balancing
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
9
Log Number
Issue description
ARC1801
Multiple BLF issues
ARC1701
Queue is set to Forced Delivery and Operator is available , however the
call sits in Queued Call area and is not presented to the Operator
ARC1686
Arc Operator Consoles are getting "CT Error" message
ARC1180
CTI Server Service Stopped
ARC1046
Unable to answer a call presented to an Operator
ARC1006/481
Issues with CTI server exception handling
ARC-841
CTI Server failure
ARC-865
Heavy load on driver at the time of CTI Server crash due to CT link got
suspended and then immediately restored
ARC-852
Recording issue in Admin>Voice Connect
ARC1321
Calls not routing to Arc
PDD 29150
Operator is unable to see the presence configuration in its preferences
window if site is running on the evaluation license for presence features.
PDD 27787
CTSS memory leak (DB Error handling).
TP 32326
Issue with BLF status within console when using EM extensions.
TP 32362
No BLF as CTI Manager and corresponding SCVHOST.exe consume
memory.
TP 32857
Operator unable to log in when DRM determines that device has an EM
profile logged in on it.
TP 32922
DRM requests appear to be timing out. Also see TP 32362.
TP 32362
No BLF as CTI Manager and corresponding SCVHOST.exe consume
memory
TP 32618/ TP
32947
Sporadically does not display line status for any device.
Arc347
Arc v 6.0: VS script doesn't complete and take follow on action
ARC481
CTI server has been crashing a few times this morning.
ARC617
Intermittent issues with call delivery following Arc IVR routing to Queue
ARC336
OPR v6.0.0.1046 getting "Not routed" & "CT error" message during call
control
ARC720
CTI server not monitoring all System devices when CT server starts up
ARC810
OPR issue if logging in with +0442074121309
ARC1033
Unable to set the logging level to "Full" through the GUI
AR-724
OPR cannot connect to Database v6 - CTIS
ARC1038
DTMF not working in V6
Mbus
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
10
Log Number
ARC1387
Issue description
Publisher Server power off causes failover to work incorrectly
CTI Server Manager
ARCl728
CTI Server > Preference > Logging > Lines Per Files inconsistent behavior
ARC1533
CTIS logging cannot be set more than 100 no of files
CT Driver
ARC2014
Operator is unable to answer call and gives CT Error
ARC1801
Multiple BLF issues
ARC1789
Arc failures - Customers called complaining of device out of service
ARC1785
Both Arc CTI Servers crashing on a regular basis
ARC1513
ARC CTI service stopping abnormally
TP 32191
Better failure handling whilst attempting to monitor a device.
TP 32043
Driver attempts to monitor devices twice thus causing duplicate events for
connected clients.
PDD 27566
Implement Cisco fix for TSP Memory leak due to heavy extension mobility
usage.
TP 32901
Server is not receiving events from CT Driver due to corruption in internal
device lists.
Operator Console
ARC2135
Call cannot be answered
ARC2109
Operators reported no one can login and the operators already login
could not take any calls.
ARC2089
Operator Failover & Failback behaviour inconsistent
ARC2083
Queues panel increase in size automatically
ARC2075
Console screen issue (reverse text)
ARC1930
VMail icon greys out when trying to transfer from OPR
ARC1901
Window Size Issue - Application not saving changes
ARC1818
BLF shows incorrect status after logging out and back in on a EM device
ARC1801
Multiple BLF issues
ARC1717
Contact BLF does not get refreshed with correct status
ARC1582
VMail icon greys out when trying to transfer from OPR.
ARC1712
New call info required in Screen pop api v6.0.0
ARC1577
Console call issues with duplicate directory numbers across sites
ARC1570
Since upgrading from 5.1 .0 to 6.0 there is a different behaviour in how the
Keyword search results are displayed.
ARC1562
Manual dials from console operator with overlapping dial plans are not
selecting the correct contact
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
11
Log Number
Issue description
ARC1531
Unable to answer a call presented to an operator
ARC1357
Opr Transfer Issues following upgrade to V6
ARC1046
Unable to answer a call presented to an operator
ARC1611
Console conference icon not available if device does not have BLF status
ARC1675
Unable to call speed dials while running on subscriber
ARC1673
Operator will not be able to retrieve the call back by using the keyboard.
for some unknown reason. the retrieval icon goes grey
ARC1046
Unable to answer a call presented to an Operator
ARC1357
OPR Transfer Issues following upgrade to v6
TP 32296
Display tab option 'Sort queues alphabetically’ is not displaying in when
running in Spanish.
PDD 27542
Problems obtaining Free\Busy calendar information from Exchange 2010.
TP 31575
CSCtw72622: Attendant Console does not pop up when second call
arrives.
TP 31638
Having a '&' symbol in company name truncates the subject on an email.
TP 31852
Operator application pops when configured not to whilst working in
another application.
TP 31604
Resizing settings are not kept after restart of Console.
TP 31740
Calendar integration causing issues with console.
TP 31745
Calendar status not displaying due to communication with outlook.
TP 31756
Unable to launch Outlook due to Console Calendar integration.
TP 31904
Contacts current ‘Do not disturb’ status is blank on opening the device
status window.
TP 31875
Console "All Queues" Flag colour is not persistent after logging out and
back in again.
PDD 27889
Add the ability for a console user to turn off the display of the servers
contact matching results for an incoming call.
PDD 27515
Unable to display the correct CUP status for multiple contacts in the
directory that are using the same CUP ID.
TP 31811
Application no longer displays error messages for requests made by a third
party application connected by the Screen Pop API.
TP 32465
BLF status not displaying on a lateral search.
TP 32578
Windows DPI setting causes ARC GUI to display text setting incorrectly.
TP 32337
Blind transfers are slow and console appears to freeze due to high network
latency.
TP 32600
Arc Failover and recovery using Screen Pop API.
TP 32601
Application freezing due to searching for a contacts details.
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
12
Log Number
Issue description
TP 32698
Mapping the contact property User_Profile allows the console to still edit
that field.
TP 32326
Issue with BLF status within console when using EM extensions.
TP 32766
Calendar status on contacts slow to update.
TP 32687
Transfer to voicemail option not becoming enabled.
TP 32750
No contacts displayed whilst logging on to an Arc Subscriber server.
TP 32663
Application fault whilst loading the redemption component.
TP 32662
Database connection causing the application to freeze.
PDD 29820
The setting “All directory groups use the same settings” sometimes fails to
be applied to a user profile.
PDD 29901
Performing transfers across clusters using the keyboard can produce
different results as to when using the mouse and the right click contact
menu.
PDD 29858
The console can fail to login successfully and as a result can freeze the
application.
TP 32705
Operator randomly does not get its custom directory tabs in the operator
client
ARC472
Desk Manager not compatible with V6
ARC457
CLONE - Alternates details show no data if only icon fields are chosen
ARC466
CLONE - Irrelevant message displays on configuring Alternate Numbers
preferences
ARC486
CLONE - status of device donot change automatically when user logs out
from EM Device
ARC772
BLF does not display until requested by pressing F2
ARC831
Unable to obtain control of some extensions
ARC1144
'Send Email' button in contextual menu for contacts does not work
ARC961
Calendar Presence delays in showing status
ARC1479
The BLF status monitoring is stopped after Load Test executed with 3000+
contacts
Supervisor
ARC2204
Able to add multiple DDIs of the same number
ARC2203
DDI Filters can be added in Supervisor even though they do not exist in the
configuration
ARC2163
Supervisor Client receives server reconnection notifications on a regular
basis
ARC2151
CLI filters not working.
ARC2113
Supervisor error when adding new INQ script message
ARC1870
Arc Supervisor error "invalid device number" when connecting to phone
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
13
Log Number
Issue description
ARC1778
Filters in Administrator don't match filters in Supervisor V6.0
ARC1797
Supervisor v6.0.0.179 not connecting to phone, error "Device not found"
ARC1145
Supervisor not responding and application ghosted.
ARC1143
Supervisor message "Unknown request. The following reason was returned.
You do not have the correct authority
ARC1565
CS04 report doesn't match with daily report;affected data:TIME LIMIT after
5 seconds.
TP 32488
Service level report ‘CS12’ showing results for all queues, not just the
selected one.
TP 31496
Unable to delete a skill from a skill template.
TP 31764
User activity does not always show the correct call status.
TP 31589
Unable to manage Voice Sessions.
TP 31891
Third party component window is displayed and stops the user from
opening monitor templates.
PDD 28902
Service Queue not added to operator on creation
TP 32904
Supervisor unable to increase wrap up time but able to perfom change in
Admin
ARC365
Cannot Update Call filter tags via Arc Supervisor application
ARC598
Cannot add new Call filter tags via Arc Supervisor application
ARC597
Supervisor crashing on ONLINE Updates (Voice connect) (RQST146436 )
ARC483
Supervisor QR20 Report displays incorrect information
ARC833
issue related to deletion of filter items in call and console connect
ARC1042
Supervisor not displaying "Invalid Password" Information Window
ARC1041
Supervisor unable to login on first attempt after restart of CT Server
ARC840
Arc v6 Supervisor does not save template
DB Upgrade Tool
TP 31855
Unable to perform a DBU bulk copy if upgrading from v5.1.2sr1 or earlier to
v5.1.4.
TP 32858
LDAP Sources do not get changed from static BLF monitoring to dynamic
BLF Monitoring.
Supervisor Reports
TP 31913
Exporting report CN03 to excel results in the output file being corrupt.
TP 32248
Exporting report CO06 to excel results in the output file being corrupt.
TP 32111
Reports CO01 to CO08 can have incorrect ordering of their results.
TP 32430
Report AR04 is showing incorrect results due to calls being transferred back
to the queue by an agent.
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
14
Log Number
Issue description
TP 31538
Report CS03 does not take care of all Redirected or Completed and all
Overflow types.
TP 31605
Report CO01 does not load correctly due to report selection criteria.
TP 32487
Reports CS05 - Overflow calls by time not in order
ARC483
Supervisor QR20 Report displays incorrect information
ARC1005
CN05 Abandoned Calls Overview by Date
Screen Pop API
ARC1712
New call info required in Screen pop API v6.0.0
TP 31779
Console indicates there are 0 calls but the API notifies a new connection
that there is one due to an error in the XML engine.
TP 31830
A third party application is making a request to clear an active call via the
Screen Pop API, when the call does not actually exist due to an error in the
XML engine.
CUPs Server
TP 31531
A Cisco Presence user’s information field does not always show in the
Console.
TP 31382
Cisco Presence does not display if the User ID is in UPN format.
Wallboard
ARC1466
Wallboard crashes showing “invalid pointer” exception on exiting.
TP 32286
Editing an existing template by adding more operator users to it and then
saving and reopening that template causes display issue.
ARC-762
6.0.0.10_6.0.0.64_GA Wallboard Alarm - The flashing on warning is not
consistent
Voice Server
ARC1 410
Arc V6 Voice server application prompt to be STOPPED when user logs off
from Arc server PC
ARC 1416
Callers do not hear messages when routed to Arc Voice Server (Auto
Attendant)
PDD 25522
TP 32764
ARC784
If a new voice port is added then the voice server service is required to be
restarted.
Phrases and Messages appearing to duplicate in Admin and Supervisor.
Arc v6 Voice server cannot start using FQDN issue
ARC952
Following a reboot, 1 static voice port does not monitor
DB Component
ARC1840
Replication Failing on Subscriber - Off Box SOL
ARC1838
Replication Cannot be installed on SOLServer named instance
ARC1 620
SOL Memory increases until the SOL Services stops
LDAP Server
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
15
Log Number
Issue description
ARC2004
Duplicate users in Arc directory
ARC1597
iplanet-Change notifications are not recieved after restarting iplanet
directory server V6.0
TP 32553
LDAP synch times not matching what's in Admin tool
ARC351
AD updates via change notification feature not picking up changes
during the day
ARC843
Clone -Change notifications not working on Iplanet in LDAP Server
ARC858
LDAP synch modes (only works with Online mode in V6)
Desk Manager
Arc472
Desk Manager not compatible with V6
Installer
ARC-1138
Arc v6 over the top patching using v6 installer causing ActiveMQ not to
start
Documentation
ARC2148
Call cannot be transferred and then stuck as talking on Console screen
ARC1413
Requirements for SQL permissions in ARC
ARC1557
Supportability of Arc server with NIC teaming
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
16
Open Issues
Log Number
CTI Server
PDD 30117
Issue description
Using the Legacy Wave Driver, disconnecting from a static voice port whilst
playing a phrase does not end the playback.
PDD 30121
After restart of Voice Server during the recording of a new phrase the menu
prompts are not played to the call.
N/A
With systems that have In Queue messaging enabled, CTI Server memory
usage increases over time in small increments.
ARC594
Issues with BLF afetr patching latest v5.1.4 and new DLL drom TP 32362
(RQST146230 - Finnings)
Supervisor Reports
N/A
Reports (including Graphical) have several layout/display issues that are to
be resolved and contain some inconsistencies as well as inaccuracies
Operator Console
TP 32786
Console appears to lose all call information after clearing a call from the F5
area.
TP 32289
Console intermittently hangs.
PDD 30285
The device selection screen is displayed during server switching whilst
failover occurs.
PDD 30301
Presence window line status does not show campon icon if a call is currently
camped on.
PDD 30294
The checkbox when removing call forward in device features fails to allow
you to apply the changes; instead you manually have to remove the
forward destination.
PDD 30293
BLF is not displayed in the directory list when selecting a forward destination.
CT Driver
TP 31962
Lower Case Letters MAC in Device Name breaks
Supervisor
ARC2260
'Device not found' error when connecting to Voice Connect
ARC2006
DDIE/DDIM filters do not get displayed properly
TP 32904
Unable to amend wrap up times against queues.
CUPs
TP 32031
‘Info’ field from Cisco Presence is not always populating with accurate
data.
Voice Server
PDD 29942
Stopping the Voice Server can sometimes cause the service to crash.
CT Server
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
17
Log Number
Issue description
1627
Specific transfer scenario generates incorrect name associated with DN in
operator client
MBus
ARC1387
Publisher Server power off causes failover to work incorrectly
Release Note for Arc Enterprise Premium Version 6.0.0
R/N. Version: 1.1.12 (February 3, 2015)
18
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Release Note for Arc Enterprise Premium Version 6.0.0
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19