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BIBLIOGRAPHY
The Service Encounter
Fact sheet - Retail
Chapter 7 Building and Maintaining Customer Relationships Customer Service for Hospitality & Tourism
How to Build Successful Customer Satisfaction and Loyalty Programs That Drive Growth
Gokhan Boz, Emilio Huerta-Arribas
Brand Equity - Financial Conferences
A presentation for the American Society for Training and Development 1
Reimagining Customer Loyalty 29 SEP 2014 Click to add text
THE MANAGEMENT PROCESS “Everyone becomes a manager someday”
vorlage datenblatt.indd
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