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YOUR TECHNOLOGY PARTNER OF
CHOICE
Table of contents
I.
II.
III.
IV.
V.
Overview…..…………….…..……………………………….………….………………………………………..…………….…………………..…3
Introduction………………………………………………………………………………………………………………………..……………………4
Microlynxe presentation….………………………………………….………………………………………………………..……….………..5
Corporate philosophy…………………………………………………................................................................................8
Products and Services…………………………………………………………………..…………………………………..………………….…9
I.
II.
III.
IV.
V.
VI.
VI.
VII.
VIII.
Core banking system…………………………………………………………………………………………………………..…………………………………..10
Branchless banking system……………………………………………………………………………………………………………………………………..12
Electronic alerts……………………………………………………………………………………………………………………………………………….……..14
Reporting system………………………………………………………….……………………………………………………………………..………………….16
Hospital management system……………………………………………………………………………………………………………….…………………18
Electronic archiving…………………………………………………………………………………………………………………….……………………………20
Our team…………………………………………………………………………………….…….……………………………………………….…..23
Our partners…………………………………………………………….…………………………....………………………………………………24
Contact us………………………………………………………………………………………..….…………………………………………………25
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Overview
Providing a context
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ICT can be a strategic tool in making Microfinance Institutions (MFIs) more efficient and effective. MFIs can
reach more people in a more economical way by implementing the right Management Information System
(MIS). While a few MFIs are making good use of technology, the majority are facing difficulties in getting the
right solution.
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Reasons for this include:
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Insufficient organizational and human capacity
Unavailability of suitable MIS applications for microfinance
Diversity in business processes and frequent changes in procedures
Risk of failure of the MIS
Diversity of geography and language
Unavailability of vendors and their capacity to implement and support IT solutions
High cost of IT solutions for MFIs
Lack of commitment of management and key decision-makers within an MFI
Lack of awareness about the importance and relevance of IT to microfinance and banking operations
The back-office MIS is the backbone of any Information System solution and yet it has not received much
attention. MFIs, whether large or small, need to have a strong back-office MIS before attempting to deploy
any advanced front-end applications or delivery channels. These would be worthless without having a strong
and flexible back-office MIS in place.
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Introduction
Company background
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Microlynxe Systems Limited (“Microlynxe”) was established in 2005 by young Ghanaian IT expert and
software developer, Prince Patrick Adjei. Mainly driven by its young founder, Microlynxe initially focused on
developing add-on solutions for various microfinance MIS used in Africa such as SMS messaging and
reporting tools. Other products offered included custom-made solutions for several clients in the financial
services industry.
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As the Company grew, and as Patrick spent subsequent years providing IT consulting services to more than
20 MFIs across Sub-Saharan Africa, it became clear that the need for a suitable core banking system
systematically designed with the specific needs of African MFIs and banks in mind i.e. customer care, fraud
prevention, seamless reporting, branchless banking, etc. was real and increasingly pressing.
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Essentially, theoretical definition of banking has lead to flawed designs offered by sophisticated international
developers but with no practical experience in Africa, often leading to productivity loss as institutions that
run them usually require excessive constant customisation of the software to adapt to their operations.
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Today, Microlynxe is a specialised software developer focusing on building information systems for the
financial services industry, with an emphasis on the microfinance sector. Its main products are off-the-shelf
yet highly customisable solutions for microfinance institutions, banks, as well as savings and loans companies
including a core banking system and add-on solutions (branchless/mobile banking system, electronic alert
system, electronic archiving, a reporting tool, etc.). Other products marketed by Microlynxe are a hospital
management software and switch solutions for the medical insurance industry, pension administration
systems for the pension fund industry, and other specialised applications as per client specific needs.
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Microlynxe presentation
A wide range of products and services
Built on our innovative XCORE technology, Microlynxe’s offering is uniquely African and highly relevant.
Institutions served include savings and loans companies, rural and community banks, microfinance institutions,
finance houses, banks, and other financial institutions.
MICROLYNXE
SYSTEMS
Off-the-Shelf Products
•Core Banking System
•Branchless banking system
•Electronic Alert system
•Reporting Tool
•Hospital management Tool
•Electronic archiving Tool
Special Projects
•Switches
•Custom-made solutions for
•Government
•Medical
Insurance
industry
•Pension Funds
Valued-added Services
•Implementation
•Training & Support
•Systems Advisory
•Optimisation Services
•Customisation Services
Microlynxe is the sole custodian of the innovative XCORE (Extreme Concentration On Reality Engineering and
Automation) technology, which is an acronym encapsulating our philosophy that operations should drive IT
and not vice-versa. XCORE is engineering based on analysing the reality of MFI’s daily activities and developing
systems that fully capture all pertinent issues faced by the MFIs.
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Microlynxe presentation
Our mission
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Our vision is to become a household name in the provision of quality and affordable
technology applications to the financial services industry in Africa.
…a vision to unleash the power of African business…
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Microlynxe seeks to provide innovative yet simple, reliable and affordable systems to all its
clients using its expertise, professionalism and experience in software development combined
with an excellent customer care experience.
...fully committed to quality and service...
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Microlynxe is the perfect balance between high quality and affordability, international
experience and local market knowledge, high expertise and local presence for excellent
continuous customer support, allowing our clients to introduce significant efficiencies in their
operations and enhance productivity.
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Microlynxe’s products are designed in full cognisance of existing gaps in the market, taking full
advantage of our close association with banks and MFIs to develop products that are not only
simple and easy to use, but appropriately designed and well aligned to local realities and
regulatory requirements, and easily customisable to each client’s own specific requirements.
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Microlynxe presentation
Our values
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Excellence: Excellence is displayed throughout
product development, implementation and
post-sale customer support.
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Reliability: At Microlynxe we work tirelessly to
ensure our systems are reliable and are as
hassle-free as possible to their users.
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Customer service: Microlynxe believes the
customer is KING. Everything we do is therefore
geared towards ensuring that our clients are
happy and that our products and services truly
add value to their business proposition.
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Innovation: We are continually seeking to develop technology that is cost effective, functional
& flexible, reliable, simple, scalable and integratable and truly value-adding to the client in a
rapidly evolving industry.
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Corporate philosophy
The vision behind XCORE
Our philosophy is based on the simple premise that operations should drive IT instead of the opposite.
As a company at the forefront of the financial software industry and a champion of African solutions for
African problems, Microlynxe believes in:
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Not using the theoretical definition of
banking that often leads to flawed designs,
but relying on practical reality of the
African MFI landscape.
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Working closely with local MFIs and banks
to engineer solutions that address their
daily realities and truly lead to efficiencies.
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Continually seeking to develop technology
that is cost effective, functional & flexible,
reliable, simple, scalable and integratable
and truly value-adding to the client.
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Developing systems to continually feel the
pulse of microfinance direction in Africa.
XCORE…the power to unleash your potential…
…simple, practical and reliable innovation…
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Products and Services
A wide range of innovative products and value-added services
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African microfinance institutions and banks,
growing and continually transforming, are in
need of technology that is cost effective,
functional & flexible, reliable, simple, scalable
and integratable.
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Using modern programming language and
technologies to electronically capture, store,
manage and report on microfinance
operational
and
financial
transactions
information,
Microlynxe
has
designed
innovative software solutions to bring simple
and reliable automation of microfinance
banking operations.
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These solutions help microfinance banks to
meet business needs like streamlining
operations, introducing new products, reducing
costs, improving efficiencies and customer
service, and ultimately increasing revenues
while reducing risk.
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Core Banking System
A unique offering inspired by the African MFI
Despite the recent advances in technology, many MFIs, especially in Africa, continue to face significant challenges
in managing operations and information. Two key reasons for this situation are the unavailability of suitable MIS
applications for microfinance in Africa and the high cost of existing IT solutions.
Following extensive consultations and partnerships
developed with more than 20 MFIs in Africa, Microlynxe is
proud to introduce XCORE FlexBank, an integrated multibranch centralised core banking system which effectively
combines affordability and high performance. The following
modules are included:
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Customer Maintenance
Account Maintenance
Product Maintenance
General Ledger
Loan Management
Fixed Deposits Management
Treasury Management
System Audit Matching and Comparing
User Access Rights and Permissions
Reports, Fixed Assets Management
A practical, powerful and leading MIS, XCORE
FlexBank comes standard with Microlynxe’s own
XCORE m-banker, XCORE e-alert and XCORE xreporting platforms, making it the most suitable
and comprehensive microfinance MIS currently on
offer on the African continent.
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Core Banking System
Key benefits of XCORE FlexBank
Architecture
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Complete pack, full suite of modules and
features for a fixed price, designed to meet all
MIS requirements of the bank.
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In addition to deposit and loan account
processing, XCORE FlexBank addresses financial
institutions’ needs in the areas of
accounting/general ledger, data access and
integration, lending, payment and trust
solutions.
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Local team for round-the-clock, rapid response
support to ensure the client maximises the
solution and fully integrates it into its
operations.
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On the ground presence, constant engagement
with local MFIs and banks enables Microlynxe to
be in tune with developments and trends and
changing client needs.
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Comprehensive financial and social impact
reporting to fully demonstrate the “triple
bottom line” return objectives of the MFI.
Whether the client is a bank, S&L, rural bank or a MFI, all
of them can rely on Microlynxe’s XCORE technology to
help maximize growth, increase productivity and
mitigate risk.
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Branchless banking system
A unique offering inspired by the African MFI
Microfinance is evolving. Increasingly, MFIs have to take banking operations to the field, closer to the microbusinesses and entrepreneurs they serve. Historically, this activity meant serious challenges for MFIs, from
securing customer confidence in a system outside the branch to inefficiencies and fraud/misuse of funds by some
field agents.
Thanks to Microlynxe’s unique and cutting-edge technology,
XCORE M-banker is a mobile/branchless banking system
that enables the MFI to carry out complete banking
transactions at the customer’s place of business, under
complete real-time monitoring by the supervisor back at
the office. The following modules are included:
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Customer Maintenance
Account maintenance
Product Maintenance
General Ledger
Loan Management
Fixed Deposits Management
Treasury Management
Users rights and permissions
On the field Customer ID technology
M-banker is a solution not prone to inefficiencies
(double entry of data on field and in office, limited
real-time reporting) and fraud (collected money is
not immediately reported to office, agents lend
collected money illegally to non-registered
customers).
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Branchless banking system
Key benefits of XCORE M-banker
Architecture
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Affordable technology that is easy to implement
with far reaching implications for MFIs. Realtime overview across multiple branches of
financial situation of institution.
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Customers
get
immediate
notification
(sms/email) for cash transactions. MFIs manage
field agents in real-time, know how much they
have collected or paid out even before they get
back to the office.
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Field agents enter data that is pre-validated only
once. It also eliminates the possibility of
manipulating data or unauthorized lending by
field agents. Field agents can also sign up new
clients, provide quotes, sell products as well as
provide transaction history to customers.
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MFIs can now easily extend services to new
areas through partnerships using a smartphone
or POS and quickly deploy new products such as
micro-insurance that require a large retail
network.
M-banker is a solution that will enable the MFI to
work both online and offline, provide field agents
with full access to customer profile, products and
history. All transactions are done using a
smartphone or tablet and are transmitted
seamlessly with the central core banking system.
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Electronic alerts
A unique offering inspired by the African MFI
MFIs and banks in Africa continue to face the challenge of communicating efficiently and cost-effectively with their
clients. Companies that value customer relationship management want to create longer and more loyal
relationships with their valued customers.
Our XCORE e-alert Tool is an independent application
module that runs separately from the bank’s core
banking application but connects to the database to
enhance the banking operations. The following modules
are included:
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Debit alert
Credit alert
Loan instalment due alert
Loan expiry alert
SMS messenger
Birthday wish alert
Automated supervisor
Account balance requests
In addition to all the modules provided, other plugin modules can be added to XCORE SMS Server on
request, including E-Mail Notification, Customer
Registration / Sign up, Soft Phone for Bulk SMS
Marketing & Advertising, Pin Code Generator for
Customer Driven SMS request.
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Electronic alerts
Key benefits of XCORE e-alert
Architecture
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More efficient and inexpensive way for the
MFI/bank to maintain a close and more
personalised relationship with its clients,
bringing true flexibility and convenience.
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Designed with MFIs in mind with multifunctionality such that smaller MFIs can choose
bank-driven mode while larger MFIs and banks
can acquire the full-package including customerdriven mode (SMS Banking).
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MFIs and banks can offer clients 24/7 access to
their accounts from anywhere and allow them
to receive details of last 3 transactions on their
savings account by SMS.
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Banks/MFIs can send notification on transaction
status and inform clients on minimum payment
and due date on their loans easily.
A completely independent application module that
runs separately from the bank’s core banking system
yet is able to connect to the MFI/bank’s database
and enhance the client’s banking operations.
…in touch with African reality…
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Reporting System
Good reporting for MFIs and banks is no longer a burden
MFIs inability to promptly generate good reports (management, financial, social impact) has often been cited as a
major limiting factor to MFI growth and attractiveness to funders.
Our XCORE Reporting Tool is an innovative reporting system
designed to electronically prepare, generate and report on
the MFI/bank’s operations and financial transactions.
Running as an external reporting system outside the core
banking application, it fetches data from the core
applications database to prepare highly customized reports
for effective management and decision making a click a
button.The following modules are included:
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Report browser
Central bank reports
Extra data entry
Report scheduler
Monitoring and notification
Information dash boards
Social impact reporting
MFIs can finally produce accurate reports for
internal as well as external use, providing
stakeholders such as regulatory bodies, funders
and rating agencies with timely information
while managers can track their performance and
strategise accordingly.
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Reporting System
Key benefits of XCORE x-reporting
Architecture
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Easy to plug into existing core banking system
(MIS), no matter who the supplier is.
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Ability to smoothly produce well-structured and
customised reports at regular intervals that are
generated promptly on request, and are
accurate.
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XCORE Reporting provides information for
effective management of the company by the
executive team, better transparency and
governance, and reports that can be trusted by
stakeholders such as regulators, investors and
other development partners.
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Designed with African MFIs in mind to improve
quality of information and facilitate and
increase investment flow into the industry for
further growth and development.
A seamless addition to the MFI’s ecosystem to assist in
producing customised, accurate and timely reports
whenever required.
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Hospital management
The future of hospital management
New realities are placing pressures on the healthcare industry, and how patient care is delivered. Rising hospital
management costs, challenges in accessing services and timely availability of information are some of the facts of
today’s healthcare system. Hospitals must decide how services could be delivered more efficiently to reduce costs,
improve quality and extend reach.
Microlynxe has developed a next-generation MIS that
is powerful, flexible and easy to use, designed to
deliver real conceivable benefits to hospitals thanks
to our innovative XCORE technology. Modules include:
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Patient Registration and Appointment Scheduling
Out Patient Management
In Patient and ward management
Pharmacy management
Laboratory information system
General Stores module
Services Modules
Patient Billing and Insurance Module
Financial Accounting
User Management
A vital part of today’s healthcare, XCORE Medicx
is a revolutionary IT system that facilitates
decision making and 24/7 anytime, anywhere
access to information.
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Hospital management
Key benefits of XCORE Medicx
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By enabling an automated and intelligent flow of patient information, XCORE Medicx enables hospitals and
doctors to better serve their clients, providing hospitals with an opportunity to not only enhance their
patient care but also increase the profitability of the organisation.
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XCORE Medicx is designed to cover a wide range of hospital administration and management processes,
providing easy access to the right information and automation of complex tasks and workflow, enabling
freeing staff to spend more time caring for patients.
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XCORE Medicx features unparalleled flexibility and scalability, comprehensive report types, easy
customisation, intuitive visuals and interactive graphics, improved operational control and streamlining of
operations, and automating of the process of collecting, collating and retrieving patient information.
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A highly secure platform, (authentication, authorisation, privacy policy), XCORE Medicx is a robust, reliable
and high-performing tool with complete functionality and integrated with biometric technology.
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XCORE Medicx provides a host of benefits such as easier patient record management, reduced paperwork,
faster information flow between various departments, greater organisational flexibility, reliable and timely
information, minimal inventory levels, reduced wastage, reduced waiting and registration time for patients.
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Electronic archiving
Simple automation of brick and mortar archiving
99% of organizations across the globe have one or more documents or files that need to be kept safe throughout
the life of the company or for some period of time. These documents and files are usually hard copies and need to
be kept in a way that it can still be readable and easily accessed.
XCORE E-Archive is an automated archiving system
designed using modern programming language
and technology to electronically capture, store and
manage documents.
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Customer maintenance
Customer file maintenance
Open file maintenance
Document management
Document scanner
Cabinet management
File browser
Institutions running XCORE E-Archive have much
advantage over their competitors in the area of
document and file management as documents
and files which can be over ten years old, can be
easily retrieved, printed or even emailed with a
click of a button.
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Electronic archiving
Key benefits of XCORE E-Archiving
Architecture
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Easy way to mitigate the risk of losing clients’
files that are kept on papers and in boxes
throughout branches, often only known to the
loan officer handling the client.
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Centralising all client information that can be
accessed by anyone with the user rights to do
so, either within the branch hosting the client or
even from head-office.
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Better management of client database leading
improved client relationship and monitoring.
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Significantly reduced risk of loss of data, and
easier and quicker access to client information
anytime and from anywhere.
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Added advantage over competitors in terms of
operational efficiency for MFIs that previously
relied on heavy physical paperwork.
Whatever the system used by the institution, XCORE is
designed to seamlessly integrate and create significant
efficiencies for the client.
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Services
A full range of services to complement the products
At Microlynxe, we understand that software is at the
core of our clients' businesses. In general we find
that systems are not being utilized to their full
potential or could be severely underperforming.
We provide a proactive customer engagement and
advice, working closely with clients to convert
customer business strategy to execution.
The provision of effective support in a timely
manner is critical to customer satisfaction.
With a dedicated support centre, we provide roundthe-clock support to our clients to ensure that we
fine-tune the functionality of our financial software
in line with our clients' business goals, helping them
to perform better.
Microlynxe believes the customer is KING.
Everything we do is therefore geared towards
ensuring that our clients are happy and that our
products and services truly add value to their
business proposition.
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Our team
Passionate about microfinance success in Africa
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Prince Patrick Adjei (Managing Director): Patrick (Ms, MCSD, DNIIT) is an ICT professional with over 14 years
experience. Patrick has an exceptional knowledge in software engineering, Analyzing Requirement and
Defining Solutions Architecture (ARDSA), Database design, maintenance & administration, Information
Systems Security and Information and Communication Systems Implementation working with banks and
MFIs across Africa. Patrick provided both technical and advisory services during Ghana’s Cedi
redenomination exercise nationwide. With his specialized skills in databases, he converted 27 databases
within 24 hours from the old to the new currency without any significant traceable financial errors for banks
and other financial institutions. In addition to his many professional qualifications, Patrick holds a Masters in
Management Information Systems from the University of Liverpool, London as well as a Masters in
Information Systems from the McGrath Institute of Business, Australia.
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Privat Fone (Strategy Director): with his broad experience in business, Privat plays a pivotal role at
Microlynxe in ensuring an excellent understanding of client business needs and that solutions designed are
aligned with the client’s overall corporate strategy. Privat boasts over 13 years investment banking
experience in corporate finance and private equity in sectors ranging from banking, microfinance, insurance,
agri-business, commercial and residential real estate, pharmaceuticals, media, electronic and mobile
payments to mining engineering as well as municipal finance with transactions spread over 15 countries in
Sub-Saharan Africa, helping growing companies raise expansion capital from international investors. Privat
spent the last 3 years working with over 20 MFIs throughout Africa on aspects ranging from strategic
planning and corporate restructuring to financial management and capital raising. Privat holds a Masters of
Science in Finance and Investment from the National University of Science and Technology (Zimbabwe) and
has passed Level 2 of the CFA programme. Privat is fluent in French and English.
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Our partners
Deeply rooted in microfinance
Ghana
Niger
The Gambia
Ghana
Ghana
Ghana
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Contact us
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Ellis Avenue Apino-Plaza Ahodwo, Kumasi
P.O. Box 4252 Adum
Kumasi, Ghana
Telephone: +233 245 11 2001
Fax number: + 27 78 966 6062
Email address: [email protected]
www.micolynxe.com
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A good and appropriate MIS lowers transaction cost, increases productivity, reduces
risk of failure, and pushes the boundaries beyond bricks and mortar infrastructure to
carry out business. Exactly what a growing African financial institution needs today.
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