It’s All About You Quality Of Life Services HANDBOOK 201 1960 Springfield Rd, Kelowna, BC 250-860-0220 [email protected] http://itsallaboutyoukelowna.com Facebook: Its All About You Quality Of Life Services Table of Contents FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 2 FUNDING RESOURCES . . . . . . . . . . . . . . . . . . . . . . . . PAGE 3 “ITS ALL ABOUT YOU QUALITY OF SECTION SECTION SECTION LIFE” 1 . . 2 . . 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 4 PAGE 5-6 PAGE 7 PAGE 8 “YOUR RIGHTS AND RESPONSIBILITIES”. SECTION 1 . . SECTION 2 . . SECTION 3 . . SECTION 4 . . SECTION 5 . . SECTION 6 . . SECTION 7 . . SECTION 8 . . SECTION 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 9 PAGE 10 PAGE 11 PAGE 12 PAGE 13 PAGE 14-15 PAGE 16-17 PAGE 18-19 PAGE 20 PAGE 21-22 “YOUR HEALTH AND SAFETY”. . . . . . . . . . . . . . . . . . . . . SECTION 1 . . . . . . . . . . . . . . . . . PAGE 23 PAGE 24-26 “PLANNING YOUR SERVICES WITH YOU” SECTION 1 . SECTION 2 . SECTION 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE PAGE PAGE PAGE 27 28 29 30 “HELPING YOU ACHIEVE YOUR GOALS”. . . . . . . . . . . . . . . . . SECTION 1 . . . . . . . . . . . . . . . . . PAGE 31 PAGE 32-33 “IAAYQOLS SERVICES” . . . . . . . . . . . . . . . . . . . . . . . SECTION 1 . . . . . . . . . . . . . . . . . PAGE 34 PAGE 35 “RESOURCES” . . . . . . . . . . . . . . . . . . . . . . . . . . . SECTION 1 . . . . . . . . . . . . . . . . . PAGE 36 PAGE 37-43 2 FAQ QUESTION: Who can apply for IAAYQOLS programs? ANSWER: Adults who have a Developmental disability and are a BC resident and part of Community Living BC (CLBC) QUESTION: Why get involved with IAAYQOLS? ANSWER: You can gain the best community, social, and/ or employment skills. You can also make informed choices about your life based on your own needs and goals. QUESTION: How much does it cost to participate in IAAYQOLS programs? ANSWER: There is no cost with a referral from CLBC. QUESTION: How do I get involved with IAAYQOLS programs? ANSWER: Contact CLBC and tell them that you are interested in attending IAAYQOLS programs. Call 250-712-3610 QUESTION: How long can I be involved with IAAYQOLS? ANSWER: For as long as you like, if you are happy with your progress towards your goals and independence. 3 FUNDING RESOURCES Community Living BC (CLBC) Suite 140-1060 Manhattan Drive, Kelowna V1Y 9X9 [email protected] 250-712-3610 Government of BC www2.gov.bc.ca Veterans Affairs 1475 Ellis Street Kelowna, V1Y 2A3 http://www.veterans.gc.ca/eng 250-861-6831 4 ITS ALL ABOUT YOU QUALITY OF LIFE SERVICES It’s All About You Quality of Life Services #201 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 IAAYQOLS Mission Statement, Philosophy, and Promise Here at It’s All About You Quality Of Life Services our clients are always our main priority. We are a company full of caring and trustworthy staff. Our goals for the families and individuals that we support, is improvement and respect. “ It’s All About You Quality Of Life Services is dedicated to promoting empowerment and respect, by providing quality care efficiently and effectively for the families and individuals that we support.” - IAAYQOLS Mission Statement “We believe that all individuals have the right to the services that can enable him or her to access their rights- to liberty, personal freedom, dignity, and a meaningful life. (Page 10-22) These rights can be enhanced and protected by ensuring that individuals have strongly dedicated personal, family, and service delivery support system in place.” -IAAYQOLS Philosophy It’s All About You… Section 1 5 It’s All About You Quality of Life Services #201 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Promises only mean something if they are kept, and at It’s All About You Quality Of Life Services every promise that we state, we do our best to keep. “Your expectations are our expectations! We will be on time We will be professional We will be courteous and caring We only employ the best caregivers We do our best to match the right caregiver to the right person” -IAAYQOLS Promises It’s All About You… Section 1 6 It’s All About You Quality of Life Services 7 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Staff at IAAYQOLS Every single staff that works here at It’s All About You Quality Of Life Services go through very specific training, expectations, and we make sure all of our caregivers are professional and do their very best! “We only employ the best caregivers” All of our caregivers are trained in: • First-Aid (always being updated) • CPR (always being updated) • Non-Violent Crisis Interventions (they'll know how to respond in a positive way, if you or someone else is in a crisis) • And other on going courses/workshops for best assisting your needs! More training to staff, you, and your families is available: • First Aid Courses • Food Safe Courses • Advocacy Training Course • Street Smart Awareness *These are just some of the courses that we can offer, there are many more!* Support Workers: Everyone who decides to move along with It’s All About You Quality Of Life Services has a support worker. The support worker that is chosen for you, is the person who will help you develop your Individualized Service Plan. They also will keep your file up to date and will review it with their supervisor. Choosing the staff that will work for you: It’s All About You Quality Of Life Services only hires the very best caregivers, and we go through a very specific procedure to choose the best caregiver to work well with you! Staff and Conflict of Interest: It is very important to us that you feel comfortable with the staff member who works with you, if you do not feel comfortable, please feel free to contact our Service Analyst, and from there, arranges can be made so your needs are met and to avoid conflict of interest. It’s All About You… Section 2 It’s All About You Quality of Life Services #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 More Important Information about IAAYQOLS Office and Contact Information: Stop by between 9am- 4pm every day during the week 201-1960 Springfield Road, Kelowna V1Y 5V7 Have a question? Need to get a hold of anyone? Call our office anytime at (250)-860-0220 *Leave a message and our Receptionist or one of our staff will get back to you ASAP* Don’t have access to a telephone? Email us! [email protected] Have Facebook? “Like” us on our Facebook Page at: It's All About You Quality of Life Services Cancelling or Calling in sick: Here at It’s All About You Quality Of Life Services we require 24 hours notice for cancelling any appointments. After giving the notice of cancelation, we can reschedule the appointment for a better time! Are you sick? If you are under the weather, please contact us and let us know. It is best to just stay at home and feel better, rather than getting other people sick as well! If you call and let us know we can reschedule or set something up for a time when you feel 100%! It’s All About You… Section 3 8 9 YOUR RIGHTS AND RESPONSIBILITIES It’s All About You Quality of Life Services 10 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Choices and Decisions Everyone has the right to make their own choices and decisions and we do know that people with developmental disabilities may need a little bit more help and information to make choices. • Before making any decisions, we can give you the information you need to make and informed choice! • If you have any questions about the programs we run, we can give you all the information about the program staff, the activities included, and the goals that you can expect to accomplish! • That way you can make an informed choice whether that program is a good fit for you or not! Do you have any new ideas? • Our staff are always up for some new ideas and different options. • We support you to try new and exciting things, and we will help you to find new and different ideas • By putting together your strengths, needs, abilities, and preferences to find something new. Changing your mind? Ask for help! • Making decisions can be hard, changing your mind is something that happens frequently. • At It’s All About You Quality Of Life Services we know this and we understand that it is all about learning and it is hard when you are finding new options. • We will always support you until you find the perfect fit and we can help find you a different choice! • Feel open to ask for help from someone who knows you best and work together to find something! Risky? • Our staff know when something might be a risk to your health or your safety! • They will always present the risks of the option you chose, they will help you understand those risks to their best ability. • They will support you to try and make it less of a risk, or to help you choose something different that will suit you even more! Your Rights and Responsibilities Section 1 It’s All About You Quality of Life Services 11 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Your Rights As A Person Living In Canada In 1982 the government of Canada told everyone about their rights while living in Canada, in a document called the Canadian Charter of Rights and Freedoms. Some of the rights that are listed in the Charter are: • The right to be treated fairly and equally regardless of your colour, sex or age, or whether you have a physical or mental disability. • The right to choose your religion. • The right to your own thoughts and the right to talk about your thoughts. • The right to be together with other people. • The right to vote. • The right to stay in Canada or to leave Canada. • The right to learn *This Charter also tell you that if anyone denies your rights, you can ask someone to help you to make sure that your right are being respected* Your Rights and Responsibilities Section 2 It’s All About You Quality of Life Services 12 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Your Rights As A Person Living In BC In BC there is something called The BC Human Rights Code. It states that you cannot be discriminated against if you have a physical or a mental disability. The code says that you have the right to: • Use the same services as everyone else: including restaurants, malls, buses, and schools. • Get hired and get the same wages as everyone else. • Be treated the same as all the other tenants, if you rent an apartment or a house. What do you do if you think you have been discriminated against because of your disability? • Talk to someone, we can help you to take the necessary next steps. • If you are working, talk to your job coach. Then the two of you can find out if you employer has a complaints procedure. Your Rights and Responsibilities Section 3 It’s All About You Quality of Life Services 13 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Your Rights To Assistance Here In BC Persons with disabilities who are 18 years or older in B.C have the right to benefits and services. B.C Disability Benefits Depending on your needs and your income you are likely eligible for: • A monthly support allowance • Medical coverage, including Medical Services Plan and Pharmacare coverage • Other medical coverage, such as glasses and dental care *Your Worker with the Ministry of Housing and Social Development can tell you more about your BC Disability Benefits* You can contact a worker at: #130-1640 Dilworth Drive, Kelowna, BC, V1Y 7V3 1-866-866-0800 (3) (3) Adults with developmental disabilities in BC can get services through Community Living British Columbia (CLBC) Community Living British Columbia (CLBC) If you are eligible, you can get: • Services from a CLBC worker • Services include nursing, physiotherapy, and occupational therapy from Health Services for Community Living • Mental Health Services *If you want to know if you are eligible for series through CLBC or if you have any questions about CLBC, you can contact their office* #140-1060 Manhattan Drive Kelowna, BC, V1Y 9X9 250-712-3610 Your Rights and Responsibilities Section 4 It’s All About You Quality of Life Services 14 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Your Rights As a Person Receiving Services From Community Living British Columbia It’s All About You Quality Of Life Services is contracted to provide services to you by the BC governments Community Living British Columbia (CLBC) CLBC provides It’s All About You Quality Of Life Services with lists of standards and principles that helps guide how we are to provide services to you. CLBC Services Principles Empowerment: Your rights and dignity must be respected. Your workers are required to meet your individual needs and support your unique strengths and qualities. Participation: This is your right to control your life and to take responsibility for your actions. It reminds all of us to provide you with opportunities to speak for yourself and when possible, to participate in decisions that affect you. Person and Family Directed Planning: You are to be given the opportunity to be apart of the planning of your services. Your family and/or others who know you well are also to be given the opportunity to be part of planning services for you. *Maximizing Independence, growth, and environmental choices, you need to be given opportunities to be as independent as you can. It encourages us to provide you as much freedom as possible and at the same time ensures that you feel safe and secure* Citizenship and Community Inclusion: Workers are to support your inclusion into the day-to-day life of your community. Quality of Life: Workers are to enhance your quality of life in the following areas: • Health and Safety • Making choices • Recognition of your value by you and others • Participation in your community • Good relationships with friends and relatives • Daily activities that help you pursue your goals Your Rights and Responsibilities Section 5 It’s All About You Quality of Life Services 15 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 CLBC Services Principles Continued Regular Community Services: Workers are to help you use the same services in your community as everyone else. Community Partnerships: Workers are to help you link up with other services so that you get the best support. Conflict Resolution: All of us must communicate with one another to resolve a disagreement, if there is one between you and your family, ministry staff, or workers. How are the services we provide to you monitored?: Community Living BC monitors how IAAYQOLS provides service to you: • Through your documented Individualized Service Plan • A CLBC liaison worker who meets with us regularly • Monthly service reports to CLBC • IAAYQOLS follows the standards for unaccredited service providers • We also follow CLBC mandate and IAAYQOLS Policy and Procedures We monitor our own services by reviewing: • Your satisfaction, input, and suggestions • CLBC Program Standards for both Community Support Services and Vocational Services • Surveys from Stakeholders • Advocacy Counsel and Advisory Counsel, suggestions and evaluations Your Rights and Responsibilities Section 5 It’s All About You Quality of Life Services 16 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Your Right To Conflict Resolution At IAAYQOLS At It’s All About You Quality Of Life Services we realize that sometimes when people work together, they may disagree. For example, if you and your family or caregiver might disagree with a decision that has been made that affects you. If you, or people that are important to you, disagree with something, there is a way to help everyone involved to openly talk and resolve issues. The Conflict Resolution Process *If you, a family member, or caregiver disagree with something that was said or something that happened at IAAYQOLS, should they talk to a staff first?* #1 Talk to your IAAYQOLS worker first! (If you feel comfortable with talking to them) IAAYQOLS Worker You #2 Talk to the Program Coordinator to find out what can be done IAAYQOLS PC You Your Rights and Responsibilities Section 6 It’s All About You Quality of Life Services 17 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 #3 The two of you might decide to meet with the staff involved so that you can talk about your concern #4 If your concern is not resolved then you can choose to go to the Formal Process (keep reading below) The Formal Process (Step by Step): • Arrange to meet again with the manager or Director of Services • It is important that what everyone says at this meeting is recorded • The program Coordinator and/or Director will look into your concern • They will share with you what the find out within 5 days of the meeting. They will give you a formal report that will include a decision • If you are not happy with the decision, then you can take you complaint to the Executive Director • The Executive Director will talk to everyone involved • The Executive Director will talk to you about the decision and you will get this decision in writing Your Rights and Responsibilities Section 6 It’s All About You Quality of Life Services 18 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Your Rights To Privacy and IAAYQOLS *All information given to your files and from staff is all confidential* When you turn 19 in BC, you are officially an adult. Once you are an adult, people who need any information about you from other people, need your permission first. You can choose if you want to them to talk to you, your parents, your doctor, or your caregiver. *At It’s All About You Quality Of Life Services you must fill out a Consent To Release Information and Permission To Take Photographs form(s)* *You will get these forms when you first start with IAAYQOLS, if they need to be updated, please let your caregiver know* Your Rights and Responsibilities Section 7 It’s All About You Quality of Life Services 19 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 You can talk to a worker about things that are confidential. That means that what you say to them is private, and wont be told to anyone else. There are some things that cannot be confidential. *For example, if you say someone is touching you in a bad way, the person you have to tell is your CLBC worker or the police* This is to keep you safe. The only other time information is not kept confidential is if it is requested by the RCMP or a Court of Law. Privacy Also Means: • That you have the right to be alone, if you choose • That people should knock and ask if it is okay with you before they come into a space where you are alone • That people should not look at or take your private things We respect your privacy at IAAYQOLS by: • IAAYQOLS staff being aware of your right to privacy • Not talking about you to people who do not need to know your information • Not sharing information about you until you, or someone you have chosen, say it is okay • Keeping written information about you in a locked place • Respecting your rights to privacy is we support you with a personal care • Supporting you and everyone else to respect the privacy of others Your Rights and Responsibilities Section 7 It’s All About You Quality of Life Services 20 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Your Rights and Information About You IAAYQOLS will ask you and your family or caregiver to give us information about you. We keep that information so that people who support you know what you prefer and what you need. Where do we keep the information? All the information that you give us about yourself, we keep in your own personal client folder that is locked and stored away in a safe storage place. Some information is also stored on our computers, these are passcode protected and only the people who actually need the information have access to it. Can you look at the information? Of course! You can always look at the information that we have about you. Ask your worker and they will go through the folder with you! What records do we keep?: Health and Safety Information: Describes where you live and who you want us to contact when there is an emergency. It also tells us about your health, the medications that you take, and about any safety concerns that we should know about to keep you safe and healthy. Intake Assessments: This tells us what you like to do, where you like to go, how you communicate and how you like to be spoken to. It also tells us about your routines and how you like to be supported. If you need help when you get angry or frustrated, this tells us how to give you the help you need to keep you safe. Individualized Service Plans (ISP): You will participate in all Planning Meetings that are about you. A copy of your ISP goes into your binder after you read and sign it. You also get a copy to take home with you. Goal Monitoring Notes: Your worker may talk to your family, caregiver, or your CLBC worker. They will make notes so that everyone remembers what was said about how to help you achieve your goals. Critical Incident Reports: If something serious happens to you, then we have to tell your CLBC worker about it. We write a repost called a Critical Incident Report. A copy of this paper is securely kept in your file. Other Reports: People from College, Mental Health, or a physiotherapist may (with your permission) gives us a report about what you need to succeed. We keep these reports in your binder. *Giving your consent means to approve or agree for information to be kept safe or be released* Your Rights and Responsibilities Section 8 It’s All About You Quality of Life Services 21 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Your Responsibilities Just like you have rights, you make, you As a Canadian you have rights, rights of other Canadians by also have responsibilities, every choice you are responsible for it. you also have a responsibility to respect the everyone being treated fairly and equally. Your responsibilities at IAAYQOLS: • Participate in the planning of your services • Explore different options in your community by participating in recreation and leisure activities, community volunteering, or paid work placements • Request information about anything that you may not understand • Letting people know if and when you need support, or contacting the office with any concerns or problems regarding your services • Follow the terms and conditions of the signed Service Agreement • Listen to others • Respect your own rights and the rights of everyone who comes to IAAYQOLS • Arrive on time • Give us 24 hour notice when you are sick or won’t be able to make appointment *If it is hard for you to tell us about these things, you can ask someone who knows you well to tell us* Your responsibilities, health, and safety: It is your responsibility to let IAAYQOLS know of any health or safety concerns that you might have: • Medications that you take • Medical health concerns that you have • Safety concerns that you have • Health and Safety support that you require Your responsibility to tell us if you do not feel safe: • When you are in a program at IAAYQOLS • With someone at IAAYQOLS • When you are out in the community • When you are in a vehicle Your Rights and Responsibilities Section 9 It’s All About You Quality of Life Services 22 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Your responsibility in case of an emergency: If there is a fire, an emergency, or a fire drill you have the responsibility to: • Follow you workers instructions • Remain calm • Leave the building as directed • Let staff know if you or anyone else is having trouble *If you need more information, ask your worker to review IAAYQOLS Health and Safety Policy with you* Your Rights and Responsibilities Section 9 23 YOUR HEALTH AND SAFETY It’s All About You Quality of Life Services 24 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Health and Safety at IAAYQOLS *At It’s All About You Quality Of Life Services we have guidelines that are written down that will help you if there is an emergency while you are in our office* #1: Fire and Emergencies If there is a fire or an emergency we will help you to: • Leave the building • Get out of the building if you have trouble walking • Meet everyone in the parking lot *If you or anyone else did not get out of the building- we tell the firefighters. They will go into the building to help you and others who need help to get out. Four times a year we have practice fire drills so we can refresh what we have to do* #2: Medical Emergencies If you have a medical emergency: • The first staff on the scene will give you first aid • Other staff will go to get information about you from your file, so that we can give you the best help • If it it necessary, we will assist you to go to a medical clinic • Sometimes we will call 911 • Your caregiver and family will be contacted Your Health and Safety Section 1 It’s All About You Quality of Life Services 25 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 #3: First Aid • All IAAYQOLS staff have their First Aid Training up to date • There are several First Aid kits at IAAYQOLS • There are always First Aid Kits in all of our vehicles #4: Your Own Health and Safety When you first come to IAAYQOLS we will met with you, your family, and caregiver to find out what you need to keep you healthy and safe. Questions that we will ask: • The medications you take • Health concerns you have • Safety concerns you have • The personal care supports you require • The meal time supports you require *Every year we always update the information that is in the Safety Protocol Form in your own personal file. It is very important to let us know right away of important changes in your medical health* #5: Vehicle Transportation Sometimes you will be driven by IAAYQOLS staff, in their own personal vehicle. • All of our staff have valid drivers licences, and every vehicle is insured, in case of an accident. • All staff check their vehicles regularly to make sure that they are safe to drive and meet Department of Transportation and OCBC regulations. • Everyone must wear a seat belt in our vehicles Your Health and Safety Section 1 It’s All About You Quality of Life Services 26 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 #6: Illness At It’s All About You Quality Of Life Services we are not able to work with someone who is ill. *If anyone looks like they have a fever or a heavy cold, we will try to make arrangements for that person to go home, that way the illness will not spread to you or others* #7: Universal Precautions It’s All About You Quality Of Life Services staff are trained in Universal Health Precautions. If they come in contact with blood or other body fluids, they will follow steps that will keep you and themselves safe. You can follow these steps that will make you less likely to come contact with a communicable disease: • Wear gloves • Follow hand washing procedures • Follow proper clean up procedures in #8 Scabies and Head Lice If someone who attends IAAYQOLS has scabies or head lice, that person must be treated at home. Once a doctor sends us a note telling us that the person has received treatment, he/she can return to IAAYQOLS! IAAYQOLS Your Health and Safety Section 1 27 PLANNING YOUR SERVICES WITH YOU It’s All About You Quality of Life Services 28 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Planning Your Services With You At It’s All About You Quality Of Life Services , it is really important to us that you are involved in the planning of your services! We involve you by doing an Individual Service Plan (or ISP) Your ISP is very important, it is made up of: • Listening to what you want and where you want to go • Asking what you need to get there • Deciding how we can best help you get there *You can choose who you want to be involved in your ISP* We understand that some people have a hard time telling others what they ant and where they want to go. They might choose to have someone come to their ISP to help them out with that part. We will all meet for your ISP, and once we have all met and talked about your plan, then we write it all down. Your written plan will include: • Your strengths • Your needs • Your abilities • Your preferences • What we will do to help you achieve those goals through your abilities • How long it will take to achieve those goals with your preferences *A copy of the ISP will be given to you and to the people you wish to send a copy to. A copy is also put in your client binder and you have access to it anytime. Any worker that works with you, will look at this ISP because it will help them know the goals that you are working on. It will also help them to know how to help you achieve your goals. Your ISP is reviewed with you at a minimum of one time per year, or when you achieve your goal, or when new ISP/ goals that are planned. When it is reviewed you can decide to set new goals, or keep working on goals set in your last ISP* Planning Your Services Section 1 It’s All About You Quality of Life Services #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Having your IAAYQOLS File “On Hold” Having your file put on hold is not a bad thing! There might be a time when you temporarily do not need services. This may be because: • You are under the weather • You are on vacation • You want to see if you can manage on your own, etc If you come across any of those things, we will put your file “On Hold” This means that: • We will not contact you for 6 months • We will call you after the 6 months to see if you want to reopen your file • You can call IAAYQOLS any time you want to reopen your file ON HOLD *After the 6 months, and you decide to “close” your file with IAAYQOLS, we can help you to complete an Exit Plan (see next page)* Planning Your Services Section 2 29 It’s All About You Quality of Life Services #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Exit Plan for IAAYQOLS You may choose that you no longer want/need to receive services from It’s All About You Quality Of Life Services . This may happen because: • You want to work with another agency • You are moving to another community • You do not need support any longer IAAYQOLS only wants the best for you, so we wish you success with your new plans! Planning Your Services When this happens, we will help you with a Transition Plan if you want to complete one! A Transition Plan would include: • A IAAYQOLS staff meeting with you and whoever you want to attend • Listing your strengths, needs, abilities, and preferences • Creating a Step by Step plan for you to follow to succeed in the next step in your life • Completing an Exit Form, which will give you a chance to tell us why you are leaving our services and to tell us if you have any suggestions for improving our services Section 3 30 31 HELPING YOU ACHIEVE YOUR GOALS It’s All About You Quality of Life Services 32 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 Helping You To Achieve Your Goals Here at It’s All About You Quality Of Life Services we want to help you achieve your goals. We will help you do that by giving you: • The right information that you will need about any program or staff • A variety of experiences so that you can make informed choices • Multiple opportunities to develop your independence and skills, participate in your community, and make friends! All of our programs are designed to address and enhance your personal strengths, needs, abilities, and preferences. 1.Planning your activities with you: • You will be part of planning activities that can help you achieve your goals • You will be part of your Individualized Service Plan meeting • You will choose the activities that can help you learn new skills or maintain your current skills • You may help to choose the worker you want to work with, plan the activities, and the places that you will help you achieve your goals • Your worker will document Daily Notes, writing down the goals that you guys worked on together that day- these will be kept in your own personal files to look back onto later 2. Developing your skills: At IAAYQOLS we will always help you develop skills at a pace that works well for you, making your way towards independence. We know that different people may choose to develop different skills, and we will do what we can to make sure that you get to develop the skills you need and choose. Some skills include: • Communication • Advocacy • Decision Making • Daily Living • Transportation • Anger Management • Technology • Literacy Achieving Your Goals Section 1 It’s All About You Quality of Life Services 33 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 3. Community participation: IAAYQOLS will help support you to learn skills through the community. • Try activities that are offered at the community recreation centres • Try different volunteer placements • Try different work experience placements • Work in a paid position • Attend community events • Use community resources- library, art gallery, or a museum • Attend a course at a college or university • Learn to use public transportation *We will give you the support you need to explore and participate in these community based options* 4. Making friends Having friendships is something that IAAYQOLS knows is important to you, we can give you opportunities to do things with a friend you already have and to make new friends! • If you want to involve your friends in planning your services, you can • We can assist you to meet new people in the community • We can assist you to work on your people skills and communication • We encourage you to talk to people when you are in the community • To get the help you need from people in the community • To join a group of people in the community who are interested in the same things that you are Achieving Your Goals Section 1 34 IAAYQOLS SERVICES It’s All About You Quality of Life Services 35 #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 SERVICES WE OFFER Home Support: Employment: • • • • • Health/ Medication Reminders • Hygiene/Grooming • Mentoring • Counseling • Light Housekeeping Youth in Transition Employment Support Time Management Education Support Community Support: • Home/Community Safety Awareness • Breakfast Club • Social/ Peer Interaction Opportunities • Summer Youth Programs Overall: IAAYQOLS Services Section 1 Life Skills: • • • • • • • Person Centered Plans Budgeting Nutrition/Cooking Sexual Awareness Living Options Companionship Understanding Rights and Responsibilities • Healthy Living/ Healthy Choices • Creativity 36 RESOURCES It’s All About You Quality of Life Services #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 BC ministry of Housing and Social Development #130-1640 Dilworth Drive, Kelowna, BC, V1Y 7V3 1-866-866-0800 Annual Bus Pass 250-860-8121 BC Human Rights Commission The BC Human Rights Coalition #1202 510 West Hastings St. Vancouver, BC V6B 1LB Tel: 1-604-689-8474 1-877-689-8474 http://www.bchrcoalition.org Action Committee Of People With Disabilities 926 View Street, Victoria BC, V8V 3L5 250-383-4105 EDUCATION Okanagan College Kelowna 1000 K.L.O. Road, Kelowna, BC V1Y 4X8 250-762-5445 Ex.4459 [email protected] Assistive Technology BC #108- 1750 W. 75th Ave, Vancouver, BC, V6P 6G2 604-264-8295 [email protected] www.at-bc.ca Learning Disabilities Okanagan College: 250-762-5445 Learning Disabilities Association of BC: 604-873-8139 Resources Section 1 37 It’s All About You Quality of Life Services #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 ADVOCACY Families In Touch (FIT) 939 Mount Royal Drive, Kelowna BC, V1Y 3M3 250-763-4663 [email protected] http://www.familiesintouch.ca BC Association for Community Living 227 6th Street Westminster, BC, V3L 3A5 604-777-9100 http://www.inclusionbc.org BC Coalition of People With Disabilities 456 Broadway W, Vancouver, BC 604-875-0188 [email protected] www.bccpd.bc.ca Office of Ombudsman Second Floor, 947 Fort Street Victoria, BC 250-387-5855 www.ombudsman.bc.ca Philia-A Dialogue on Citizenship www.philia.ca Planned Lifetime Advocacy Network (PLAN) #260- 3665 Kingsway Vancouver, BC V5R5W2 604-439-9566 [email protected] www.plan.ca Public Guardian and Trustee of BC (Public Trustee) 1345 St.Paul Street, Kelowna, BC V1Y 2E2 250-712-7576 [email protected] www.trustee.bc.ca Resources Section 1 38 It’s All About You Quality of Life Services #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 EMPLOYMENT Employment Program for Persons with Disabilities #130-1640 Dilworth Drive Kelowna, BC, V1Y 7V3 1-866-866-0800 www.mhr.gov.bc.ca FINANCIAL ASSISTANCE Disability Tax Credit and Benefit 1-800-959-8281 http://www.cra-arc.gc.ca/disability/ Fuel Tax Rebate 1-877-388-4440 www.rev.gov.bc.ca/ctb LEGAL Community Legal Assistance Society 604-685-3425 1-888-685-6222 Resources Section 1 39 It’s All About You Quality of Life Services #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 FUNDING AND SUPPORT Autism Community Training BC ACT BC 2250 Boundary Road, Burnaby, BC V5M 3Z3 604-205-5467 [email protected] www.actbc.ca Autism Society of BC 1-888-437-0880 www.autismbc.ca BC Paraplegic Association 1-877-324-3611 www.canparaplegic.org.bc Canadian National Institute for the Blind (BC-Yukon Division) 604-431-2020 www.cnib.ca/eng/index.htm Cerebral Palsy Association of BC 1-800-663-0004 www.bccerebralpalsy.com Community Living Restructuring Fund 1-877-433-7654 [email protected] www.clrestructuringfund.ca Deaf Access Office 604-660-0508 [email protected] Resources Section 1 40 It’s All About You Quality of Life Services #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 FUNDING AND SUPPORT (CONT) Muscular Dystrophy Association of Canada 1-866-MUSCLE-8 (1-866-687-2538) http://muscle.ca NORD- National Organization for Rare Disorders http://rarediseases.org 1-800-999-6673 Spina Bifida and Hydrocephalus Association of BC 604-878-7000 http://sbhabc.org Tetra Society of North America 604-688-6464 http://www.tetrasociety.org/index.php [email protected] Vella Microboard Association 604-575-2588 www.microboard.org HOUSING BC Housing 250-493-0301 http://www.bchousing.org Canada Mortgage and Housing Corporation 1-800-668-2642 https://www.cmhc-schl.gc.ca/en/index.cfm [email protected] Resources Section 1 41 It’s All About You Quality of Life Services #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 HEALTH BC Aboriginal Network on Disability Society 250-381-7303 http://www.bcands.bc.ca [email protected] BC First Nation Health Handbook https://www.healthlinkbc.ca/pdf/ first_nations_healthguide.pdf [email protected] BC Medical Services Plan 1-800-663-7100 www.health.gov.bc.ca/msp PharmaCare 1-800-554-0250 www.healthservices.gov.bc.ca/pharme REHABILITATION Brain Trust Canada Coordinated Brain Injury Support #11-368 Industrial Ave, Kelowna, BC 250-762-3233 http://www.braintrustcanada.com [email protected] Resources Section 1 42 It’s All About You Quality of Life Services #20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7 250.860.0220 RECREATION BC Parks Disabled Access Pass 1-800-663-7867 http://www.env.gov.bc.ca/bcparks/fees/ BC Special Olympics 604-737-3078 http://www.specialolympics.bc.ca Parkinson Recreation Centre Community Pools/Recreation Centres 250-860-3838 Operation Trackshoes 1-888-317-2826 http://www.trackshoes.ca [email protected] TRANSPORTATION BC Ferries 1-888-223-3779 http://www.bcferries.com handyDART 250-762-3278 http://bctransit.com/kelowna/riderinfo/ handydart Parking Permit Programs 250-718-7733 http://www.kelowna.ca/CM/page1722.aspx [email protected] Greyhound Bus 250-860-2364 Resources Section 1 43 It’s All About You Quality Of Life Services • Youth in Transition • Employment Support • Time Management • Education Support • Health/ Medication Reminders • Hygiene/Grooming • Mentoring • Counseling • Light Housekeeping • Home/Community Safety Awareness • Breakfast Club • Social/ Peer Interaction Opportunities • Summer Youth Programs
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