It’s All About You
Quality Of Life Services
HANDBOOK
201 1960 Springfield Rd, Kelowna, BC
250-860-0220
[email protected]
http://itsallaboutyoukelowna.com
Facebook: Its All About You Quality Of Life
Services
Table of Contents
FAQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PAGE 2
FUNDING RESOURCES . . . . . . . . . . . . . . . . . . . . . . . .
PAGE 3
“ITS ALL ABOUT YOU QUALITY OF
SECTION
SECTION
SECTION
LIFE”
1 . .
2 . .
3 . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
PAGE 4
PAGE 5-6
PAGE 7
PAGE 8
“YOUR RIGHTS AND RESPONSIBILITIES”.
SECTION 1 . .
SECTION 2 . .
SECTION 3 . .
SECTION 4 . .
SECTION 5 . .
SECTION 6 . .
SECTION 7 . .
SECTION 8 . .
SECTION 9 . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
PAGE 9
PAGE 10
PAGE 11
PAGE 12
PAGE 13
PAGE 14-15
PAGE 16-17
PAGE 18-19
PAGE 20
PAGE 21-22
“YOUR HEALTH AND SAFETY”. . . . . . . . . . . . . . . . . . . . .
SECTION 1 . . . . . . . . . . . . . . . . .
PAGE 23
PAGE 24-26
“PLANNING YOUR SERVICES WITH YOU”
SECTION 1 .
SECTION 2 .
SECTION 3 .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
PAGE
PAGE
PAGE
PAGE
27
28
29
30
“HELPING YOU ACHIEVE YOUR GOALS”. . . . . . . . . . . . . . . . .
SECTION 1 . . . . . . . . . . . . . . . . .
PAGE 31
PAGE 32-33
“IAAYQOLS SERVICES” . . . . . . . . . . . . . . . . . . . . . . .
SECTION 1 . . . . . . . . . . . . . . . . .
PAGE 34
PAGE 35
“RESOURCES” . . . . . . . . . . . . . . . . . . . . . . . . . . .
SECTION 1 . . . . . . . . . . . . . . . . .
PAGE 36
PAGE 37-43
2
FAQ
QUESTION: Who can apply for IAAYQOLS programs?
ANSWER: Adults who have a Developmental disability and
are a BC resident and part of Community Living BC
(CLBC)
QUESTION: Why get involved with IAAYQOLS?
ANSWER: You can gain the best community, social, and/
or employment skills. You can also make informed
choices about your life based on your own needs and
goals.
QUESTION: How much does it cost to participate in
IAAYQOLS programs?
ANSWER: There is no cost with a referral from CLBC.
QUESTION: How do I get involved with IAAYQOLS
programs?
ANSWER: Contact CLBC and tell them that you are
interested in attending IAAYQOLS programs. Call
250-712-3610
QUESTION: How long can I be involved with IAAYQOLS?
ANSWER: For as long as you like, if you are happy with
your progress towards your goals and independence.
3
FUNDING RESOURCES
Community Living BC (CLBC)
Suite 140-1060 Manhattan Drive,
Kelowna V1Y 9X9
[email protected]
250-712-3610
Government of BC
www2.gov.bc.ca
Veterans Affairs
1475 Ellis Street Kelowna,
V1Y 2A3
http://www.veterans.gc.ca/eng
250-861-6831
4
ITS ALL ABOUT
YOU QUALITY OF
LIFE SERVICES
It’s All About You Quality of Life Services
#201 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
IAAYQOLS Mission Statement, Philosophy, and Promise
Here at It’s All About You Quality Of Life Services our clients
are always our main priority. We are a company full of
caring and trustworthy staff. Our goals for the families
and individuals that we support, is improvement and
respect.
“ It’s All About You Quality Of Life Services is dedicated to
promoting empowerment and respect, by providing quality
care efficiently and effectively for the families and
individuals that we support.”
- IAAYQOLS Mission Statement
“We believe that all individuals have the right to the
services that can enable him or her to access their
rights- to liberty, personal freedom, dignity, and a
meaningful life. (Page 10-22)
These rights can be enhanced and protected by ensuring
that individuals have strongly dedicated personal,
family, and service delivery support system in place.”
-IAAYQOLS Philosophy
It’s All About You…
Section 1
5
It’s All About You Quality of Life Services
#201 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Promises only mean something if they are kept, and at It’s
All About You Quality Of Life Services every promise that we
state, we do our best to keep.
“Your expectations are our expectations!
We will be on time
We will be professional
We will be courteous and caring
We only employ the best caregivers
We do our best to match the right caregiver to the right
person”
-IAAYQOLS Promises
It’s All About You…
Section 1
6
It’s All About You Quality of Life Services
7
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Staff at IAAYQOLS
Every single staff that works here at It’s All About You Quality Of Life Services go
through very specific training, expectations, and we make sure all of our
caregivers are professional and do their very best!
“We only employ the best caregivers”
All of our caregivers are trained in:
• First-Aid (always being updated)
• CPR (always being updated)
• Non-Violent Crisis Interventions (they'll know how to respond in a
positive way, if you or someone else is in a crisis)
• And other on going courses/workshops for best assisting your needs!
More training to staff, you, and your families is available:
• First Aid Courses
• Food Safe Courses
• Advocacy Training Course
• Street Smart Awareness
*These are just some of the courses that we can offer, there are many more!*
Support Workers:
Everyone who decides to move along with It’s All About You Quality Of Life
Services has a support worker. The support worker that is chosen for you, is
the person who will help you develop your Individualized Service Plan. They
also will keep your file up to date and will review it with their supervisor.
Choosing the staff that will work for you:
It’s All About You Quality Of Life Services only hires the very best caregivers,
and we go through a very specific procedure to choose the best caregiver to
work well with you!
Staff and Conflict of Interest:
It is very important to us that you feel comfortable with the staff
member who works with you, if you do not feel comfortable, please feel free
to contact our Service Analyst, and from there, arranges can be made so your
needs are met and to avoid conflict of interest.
It’s All About You…
Section 2
It’s All About You Quality of Life Services
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
More Important Information about IAAYQOLS
Office and Contact Information:
Stop by between 9am- 4pm every day during the week
201-1960 Springfield Road, Kelowna V1Y 5V7
Have a question? Need to get a hold of anyone?
Call our office anytime at (250)-860-0220
*Leave a message and our Receptionist or one of our staff will get back to you ASAP*
Don’t have access to a telephone? Email us!
[email protected]
Have Facebook?
“Like” us on our Facebook Page at: It's All About You Quality of
Life Services
Cancelling or Calling in sick:
Here at It’s All About You Quality Of Life Services we require 24 hours
notice for cancelling any appointments. After giving the notice of
cancelation, we can reschedule the appointment for a better time!
Are you sick? If you are under the weather, please contact us and
let us know. It is best to just stay at home and feel better,
rather than getting other people sick as well! If you call and let
us know we can reschedule or set something up for a time when you
feel 100%!
It’s All About You…
Section 3
8
9
YOUR RIGHTS AND
RESPONSIBILITIES
It’s All About You Quality of Life Services
10
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Choices and Decisions
Everyone has the right to make their own choices and decisions and we do know
that people with developmental disabilities may need a little bit more help
and information to make choices.
• Before making any decisions, we can give you the information you
need to make and informed choice!
• If you have any questions about the programs we run, we can give
you all the information about the program staff, the activities
included, and the goals that you can expect to accomplish!
• That way you can make an informed choice whether that program is
a good fit for you or not!
Do you have any new ideas?
• Our staff are always up for some new ideas and different
options.
• We support you to try new and exciting things, and we will help
you to find new and different ideas
• By putting together your strengths, needs, abilities, and
preferences to find something new.
Changing your mind? Ask for help!
• Making decisions can be hard, changing your mind is something
that happens frequently.
• At It’s All About You Quality Of Life Services we know this and we
understand that it is all about learning and it is hard when you
are finding new options.
• We will always support you until you find the perfect fit and we
can help find you a different choice!
• Feel open to ask for help from someone who knows you best and
work together to find something!
Risky?
• Our staff know when something might be a risk to your health or
your safety!
• They will always present the risks of the option you chose, they
will help you understand those risks to their best ability.
• They will support you to try and make it less of a risk, or to
help you choose something different that will suit you even
more!
Your Rights and Responsibilities
Section 1
It’s All About You Quality of Life Services
11
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Your Rights As A Person Living In Canada
In 1982 the government of Canada told everyone about their rights while
living in Canada, in a document called the Canadian Charter of Rights and
Freedoms.
Some of the rights that are listed in the Charter are:
• The right to be treated fairly and equally regardless of your
colour, sex or age, or whether you have a physical or mental
disability.
• The right to choose your religion.
• The right to your own thoughts and the right to talk about your
thoughts.
• The right to be together with other people.
• The right to vote.
• The right to stay in Canada or to leave Canada.
• The right to learn
*This Charter also tell you that if anyone denies your rights, you can ask someone to help you to
make sure that your right are being respected*
Your Rights and Responsibilities
Section 2
It’s All About You Quality of Life Services
12
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Your Rights As A Person Living In BC
In BC there is something called The BC Human Rights Code. It states that you
cannot be discriminated against if you have a physical or a mental
disability.
The code says that you have the right to:
• Use the same services as everyone else:
including restaurants, malls, buses, and
schools.
• Get hired and get the same wages as everyone
else.
• Be treated the same as all the other tenants,
if you rent an apartment or a house.
What do you do if you think you have been discriminated against because of
your disability?
• Talk to someone, we can help you to take the necessary next
steps.
• If you are working, talk to your job coach. Then the two of you
can find out if you employer has a complaints procedure.
Your Rights and Responsibilities
Section 3
It’s All About You Quality of Life Services
13
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Your Rights To Assistance Here In BC
Persons with disabilities who are 18 years or older in B.C have the right to
benefits and services.
B.C Disability Benefits
Depending on your needs and your income you are likely eligible for:
• A monthly support allowance
• Medical coverage, including Medical Services Plan and Pharmacare
coverage
• Other medical coverage, such as glasses and dental care
*Your Worker with the Ministry of Housing and Social Development can tell you more
about your BC Disability Benefits*
You can contact a worker at:
#130-1640 Dilworth Drive, Kelowna, BC, V1Y 7V3
1-866-866-0800 (3) (3)
Adults with developmental disabilities in BC can get services through
Community Living British Columbia (CLBC)
Community Living British Columbia (CLBC)
If you are eligible, you can get:
• Services from a CLBC worker
• Services include nursing, physiotherapy, and occupational
therapy from Health Services for Community Living
• Mental Health Services
*If you want to know if you are eligible for series through CLBC or if you have any questions
about CLBC, you can contact their office*
#140-1060 Manhattan Drive Kelowna, BC, V1Y 9X9
250-712-3610 Your Rights and Responsibilities
Section 4
It’s All About You Quality of Life Services
14
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Your Rights As a Person Receiving Services From
Community Living British Columbia
It’s All About You Quality Of Life Services is contracted to provide services to you by
the BC governments Community Living British Columbia (CLBC)
CLBC provides It’s All About You Quality Of Life Services with lists of standards and
principles that helps guide how we are to provide services to you.
CLBC Services Principles
Empowerment:
Your rights and dignity must be respected. Your workers are required to meet your
individual needs and support your unique strengths and qualities.
Participation:
This is your right to control your life and to take responsibility for your actions. It
reminds all of us to provide you with opportunities to speak for yourself and when
possible, to participate in decisions that affect you.
Person and Family Directed Planning:
You are to be given the opportunity to be apart of the planning of your services. Your
family and/or others who know you well are also to be given the opportunity to be part
of planning services for you.
*Maximizing Independence, growth, and environmental choices, you need to be given
opportunities to be as independent as you can. It encourages us to provide you as much
freedom as possible and at the same time ensures that you feel safe and secure*
Citizenship and Community Inclusion:
Workers are to support your inclusion into the day-to-day life of your community.
Quality of Life:
Workers are to enhance your quality of life in the following areas:
• Health and Safety
• Making choices
• Recognition of your value by you and others
• Participation in your community
• Good relationships with friends and relatives
• Daily activities that help you pursue your goals
Your Rights and Responsibilities
Section 5
It’s All About You Quality of Life Services
15
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
CLBC Services Principles Continued Regular Community Services:
Workers are to help you use the same services in your community as everyone else.
Community Partnerships:
Workers are to help you link up with other services so that you get the best support.
Conflict Resolution:
All of us must communicate with one another to resolve a disagreement, if there is one
between you and your family, ministry staff, or workers.
How are the services we provide to you monitored?:
Community Living BC monitors how IAAYQOLS provides service to you:
• Through your documented Individualized Service Plan
• A CLBC liaison worker who meets with us regularly
• Monthly service reports to CLBC
• IAAYQOLS follows the standards for unaccredited service providers
• We also follow CLBC mandate and IAAYQOLS Policy and Procedures
We monitor our own services by reviewing:
• Your satisfaction, input, and suggestions
• CLBC Program Standards for both Community Support Services and Vocational
Services
• Surveys from Stakeholders
• Advocacy Counsel and Advisory Counsel, suggestions and evaluations
Your Rights and Responsibilities
Section 5
It’s All About You Quality of Life Services
16
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Your Right To Conflict Resolution At IAAYQOLS
At It’s All About You Quality Of Life Services we realize that sometimes when
people work together, they may disagree.
For example, if you and your family or caregiver might disagree with a
decision that has been made that affects you.
If you, or people that are important to you, disagree with something,
there is a way to help everyone involved to openly talk and resolve
issues.
The Conflict Resolution Process
*If you, a family member, or caregiver disagree with something that was said
or something that happened at IAAYQOLS, should they talk to a staff first?*
#1 Talk to your IAAYQOLS worker first! (If you feel comfortable with talking
to them)
IAAYQOLS Worker
You
#2 Talk to the Program Coordinator to find out what can be done
IAAYQOLS PC
You
Your Rights and Responsibilities
Section 6
It’s All About You Quality of Life Services
17
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
#3 The two of you might decide to meet with the staff involved so that you
can talk about your concern
#4 If your concern is not resolved then you can choose to go to the Formal
Process (keep reading below)
The Formal Process (Step by Step):
• Arrange to meet again with the manager or Director of
Services
• It is important that what everyone says at this meeting is
recorded
• The program Coordinator and/or Director will look into your
concern
• They will share with you what the find out within 5 days of
the meeting. They will give you a formal report that will
include a decision
• If you are not happy with the decision, then you can take you
complaint to the Executive Director
• The Executive Director will talk to everyone involved
• The Executive Director will talk to you about the decision
and you will get this decision in writing
Your Rights and Responsibilities
Section 6
It’s All About You Quality of Life Services
18
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Your Rights To Privacy and IAAYQOLS
*All information given to your files and from staff is all confidential*
When you turn 19 in BC, you are officially an adult.
Once you are an adult, people who need any
information about you from other people, need your
permission first. You can choose if you want to them
to talk to you, your parents, your doctor, or your
caregiver.
*At It’s All About You Quality Of Life Services you must fill out a
Consent To Release Information and Permission To Take Photographs form(s)*
*You will get these forms when you first start with IAAYQOLS, if they need to
be updated, please let your caregiver know*
Your Rights and Responsibilities
Section 7
It’s All About You Quality of Life Services
19
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
You can talk to a worker about things that are confidential. That means that
what you say to them is private, and wont be told to anyone else.
There are some things that cannot be confidential. *For example, if you say
someone is touching you in a bad way, the person you have to tell is your
CLBC worker or the police* This is to keep you safe. The only other time
information is not kept confidential is if it is requested by the RCMP or a
Court of Law.
Privacy Also Means:
• That you have the right to be alone, if you choose
• That people should knock and ask if it is okay with you before
they come into a space where you are alone
• That people should not look at or take your private things
We respect your privacy at IAAYQOLS by:
• IAAYQOLS staff being aware of your right to privacy
• Not talking about you to people who do not need to know your
information
• Not sharing information about you until you, or someone you have
chosen, say it is okay
• Keeping written information about you in a locked place
• Respecting your rights to privacy is we support you with a personal
care
• Supporting you and everyone else to respect the privacy of others
Your Rights and Responsibilities
Section 7
It’s All About You Quality of Life Services
20
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Your Rights and Information About You
IAAYQOLS will ask you and your family or caregiver to give us information
about you. We keep that information so that people who support you know what
you prefer and what you need.
Where do we keep the information?
All the information that you give us about yourself, we keep in your own
personal client folder that is locked and stored away in a safe storage
place. Some information is also stored on our computers, these are passcode
protected and only the people who actually need the information have access
to it.
Can you look at the information?
Of course! You can always look at the information that we have about you. Ask
your worker and they will go through the folder with you! What records do we keep?:
Health and Safety Information: Describes where you live and who you want us
to contact when there is an emergency. It also tells us about your health,
the medications that you take, and about any safety concerns that we should
know about to keep you safe and healthy.
Intake Assessments: This tells us what you like to do, where you like to
go, how you communicate and how you like to be spoken to. It also tells us
about your routines and how you like to be supported. If you need help when
you get angry or frustrated, this tells us how to give you the help you
need to keep you safe.
Individualized Service Plans (ISP): You will participate in all Planning
Meetings that are about you. A copy of your ISP goes into your binder after
you read and sign it. You also get a copy to take home with you.
Goal Monitoring Notes: Your worker may talk to your family, caregiver, or
your CLBC worker. They will make notes so that everyone remembers what was
said about how to help you achieve your goals.
Critical Incident Reports: If something serious happens to you, then we
have to tell your CLBC worker about it. We write a repost called a Critical
Incident Report. A copy of this paper is securely kept in your file.
Other Reports: People from College, Mental Health, or a physiotherapist may
(with your permission) gives us a report about what you need to succeed. We
keep these reports in your binder.
*Giving your consent means to approve or agree for information to be kept safe or be released*
Your Rights and Responsibilities
Section 8
It’s All About You Quality of Life Services
21
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Your Responsibilities
Just like you have rights, you
make, you
As a Canadian you have rights,
rights of other Canadians by
also have responsibilities, every choice you
are responsible for it.
you also have a responsibility to respect the
everyone being treated fairly and equally.
Your responsibilities at IAAYQOLS:
• Participate in the planning of your services
• Explore different options in your community by participating
in recreation and leisure activities, community volunteering,
or paid work placements
• Request information about anything that you may not understand
• Letting people know if and when you need support, or
contacting the office with any concerns or problems regarding
your services
• Follow the terms and conditions of the signed Service
Agreement
• Listen to others
• Respect your own rights and the rights of everyone who comes
to IAAYQOLS
• Arrive on time
• Give us 24 hour notice when you are sick or won’t be able to
make appointment
*If it is hard for you to tell us about these things, you can ask someone who knows you well to
tell us* Your responsibilities, health, and safety:
It is your responsibility to let IAAYQOLS know of any health or
safety concerns that you might have:
• Medications that you take
• Medical health concerns that you have
• Safety concerns that you have
• Health and Safety support that you require
Your responsibility to tell us if you do not feel safe:
• When you are in a program at IAAYQOLS
• With someone at IAAYQOLS
• When you are out in the community
• When you are in a vehicle
Your Rights and Responsibilities
Section 9
It’s All About You Quality of Life Services
22
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Your responsibility in case of an emergency:
If there is a fire, an emergency, or a fire drill you have the
responsibility to:
• Follow you workers instructions
• Remain calm
• Leave the building as directed
• Let staff know if you or anyone else is having
trouble
*If you need more information, ask your worker to review IAAYQOLS Health and Safety Policy with
you*
Your Rights and Responsibilities
Section 9
23
YOUR HEALTH
AND SAFETY
It’s All About You Quality of Life Services
24
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Health and Safety at IAAYQOLS
*At It’s All About You Quality Of Life Services we have guidelines that are written
down that will help you if there is an emergency while you are in our office*
#1: Fire and Emergencies
If there is a fire or an emergency we will help you to:
• Leave the building
• Get out of the building if you have trouble walking
• Meet everyone in the parking lot
*If you or anyone else did not get out of the building- we tell the firefighters. They will
go into the building to help you and others who need help to get out. Four times a year we
have practice fire drills so we can refresh what we have to do*
#2: Medical Emergencies
If you have a medical emergency:
• The first staff on the scene will give you first aid
• Other staff will go to get information about you from your
file, so that we can give you the best help
• If it it necessary, we will assist you to go to a medical
clinic
• Sometimes we will call 911
• Your caregiver and family will be contacted
Your Health and Safety
Section 1
It’s All About You Quality of Life Services
25
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
#3: First Aid
• All IAAYQOLS staff have their First Aid Training up to date
• There are several First Aid kits at IAAYQOLS
• There are always First Aid Kits in all of our vehicles
#4: Your Own Health and Safety
When you first come to IAAYQOLS we will met with you, your family, and
caregiver to find out what you need to keep you healthy and safe.
Questions that we will ask:
• The medications you take
• Health concerns you have
• Safety concerns you have
• The personal care supports you require
• The meal time supports you require
*Every year we always update the information that is in the Safety Protocol Form in your own
personal file. It is very important to let us know right away of important changes in your
medical health*
#5: Vehicle Transportation
Sometimes you will be driven by IAAYQOLS staff, in their own personal
vehicle.
• All of our staff have valid drivers licences, and every
vehicle is insured, in case of an accident.
• All staff check their vehicles regularly to make sure that
they are safe to drive and meet Department of Transportation
and OCBC regulations.
• Everyone must wear a seat belt in our vehicles
Your Health and Safety
Section 1
It’s All About You Quality of Life Services
26
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
#6: Illness
At It’s All About You Quality Of Life Services we are not able to work with someone
who is ill.
*If anyone looks like they have a fever or a heavy cold, we will try to make arrangements for
that person to go home, that way the illness will not spread to you or others*
#7: Universal Precautions
It’s All About You Quality Of Life Services staff are trained in Universal Health
Precautions. If they come in contact with blood or other body fluids, they
will follow steps that will keep you and themselves safe.
You can follow these steps that will make you less likely to come
contact with a communicable disease:
• Wear gloves
• Follow hand washing procedures
• Follow proper clean up procedures
in
#8 Scabies and Head Lice
If someone who attends IAAYQOLS has scabies or head lice, that person must
be treated at home. Once a doctor sends us a note telling us that the
person has received treatment, he/she can return to IAAYQOLS!
IAAYQOLS
Your Health and Safety
Section 1
27
PLANNING YOUR
SERVICES WITH
YOU
It’s All About You Quality of Life Services
28
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Planning Your Services With You
At It’s All About You Quality Of Life Services , it is really important to us that you
are involved in the planning of your services!
We involve you by doing an Individual Service Plan (or ISP)
Your ISP is very important, it is made up of:
• Listening to what you want and where you want
to go
• Asking what you need to get there
• Deciding how we can best help you get there
*You can choose who you want to be involved in your ISP*
We understand that some people have a hard time telling others what they ant
and where they want to go. They might choose to have someone come to their
ISP to help them out with that part.
We will all meet for your ISP, and once we have all met and talked
about your plan, then we write it all down.
Your written plan will include:
• Your strengths
• Your needs
• Your abilities
• Your preferences
• What we will do to help you achieve those goals
through your abilities
• How long it will take to achieve those goals with
your preferences
*A copy of the ISP will be given to you and to the people you wish to send a
copy to. A copy is also put in your client binder and you have access to it
anytime. Any worker that works with you, will look at this ISP because it
will help them know the goals that you are working on. It will also help them
to know how to help you achieve your goals. Your ISP is reviewed with you at
a minimum of one time per year, or when you achieve your goal, or when new
ISP/ goals that are planned. When it is reviewed you can decide to set new
goals, or keep working on goals set in your last ISP* Planning Your Services
Section 1
It’s All About You Quality of Life Services
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Having your IAAYQOLS File “On Hold”
Having your file put on hold is not a bad thing! There might be
a time when you temporarily do not need services. This may be
because:
• You are under the weather
• You are on vacation
• You want to see if you can manage on your own, etc
If you come across any of those things, we will put your file
“On Hold” This means that:
• We will not contact you for 6 months
• We will call you after the 6 months to see if
you want to reopen your file
• You can call IAAYQOLS any time you want to
reopen your file
ON HOLD
*After the 6 months, and you decide to “close” your file with IAAYQOLS, we can help you to
complete an Exit Plan (see next page)* Planning Your Services
Section 2
29
It’s All About You Quality of Life Services
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Exit Plan for IAAYQOLS
You may choose that you no longer want/need to
receive services from It’s All About You Quality Of
Life Services . This may happen because:
• You want to work with another
agency
• You are moving to another
community
• You do not need support any
longer
IAAYQOLS only
wants the best
for you, so we
wish you success
with your new
plans!
Planning Your Services
When this happens, we will help you with a
Transition Plan if you want to complete one! A
Transition Plan would include:
• A IAAYQOLS staff meeting with you
and whoever you want to attend
• Listing your strengths, needs,
abilities, and preferences
• Creating a Step by Step plan for
you to follow to succeed in the
next step in your life
• Completing an Exit Form, which will
give you a chance to tell us why
you are leaving our services and to
tell us if you have any suggestions
for improving our services
Section 3
30
31
HELPING YOU
ACHIEVE YOUR
GOALS
It’s All About You Quality of Life Services
32
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
Helping You To Achieve Your Goals
Here at It’s All About You Quality Of Life Services we want to help you achieve your
goals. We will help you do that by giving you:
• The right information that you will need about any program or
staff
• A variety of experiences so that you can make informed choices
• Multiple opportunities to develop your independence and skills,
participate in your community, and make friends!
All of our programs are designed to address and enhance your personal
strengths, needs, abilities, and preferences.
1.Planning your activities with you:
• You will be part of planning activities that can help you achieve
your goals
• You will be part of your Individualized Service Plan meeting
• You will choose the activities that can help you learn new skills or
maintain your current skills
• You may help to choose the worker you want to work with, plan the
activities, and the places that you will help you achieve your goals
• Your worker will document Daily Notes, writing down the goals that
you guys worked on together that day- these will be kept in your own
personal files to look back onto later
2. Developing your skills:
At IAAYQOLS we will always help you develop skills at a pace that works well for you, making
your way towards independence.
We know that different people may choose to develop different skills, and we will do what we
can to make sure that you get to develop the skills you need and choose.
Some skills include:
• Communication
• Advocacy
• Decision Making
• Daily Living
• Transportation
• Anger Management
• Technology
• Literacy
Achieving Your Goals
Section 1
It’s All About You Quality of Life Services
33
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
3. Community participation:
IAAYQOLS will help support you to learn skills through the
community.
• Try activities that are offered at the community
recreation centres
• Try different volunteer placements
• Try different work experience placements
• Work in a paid position
• Attend community events
• Use community resources- library, art gallery, or a
museum
• Attend a course at a college or university
• Learn to use public transportation
*We will give you the support you need to explore and participate in these
community based options*
4. Making friends
Having friendships is something that IAAYQOLS knows is important to you,
we can give you opportunities to do things with a friend you already have
and to make new friends!
• If you want to involve your friends in planning your
services, you can
• We can assist you to meet new people in the community
• We can assist you to work on your people skills and
communication
• We encourage you to talk to people when you are in the
community
• To get the help you need from people in the community
• To join a group of people in the community who are
interested in the same things that you are
Achieving Your Goals
Section 1
34
IAAYQOLS
SERVICES
It’s All About You Quality of Life Services
35
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
SERVICES WE OFFER Home Support:
Employment:
•
•
•
•
• Health/ Medication
Reminders
• Hygiene/Grooming
• Mentoring
• Counseling
• Light Housekeeping
Youth in Transition
Employment Support
Time Management
Education Support
Community Support:
• Home/Community Safety
Awareness
• Breakfast Club
• Social/ Peer Interaction
Opportunities
• Summer Youth Programs
Overall:
IAAYQOLS Services
Section 1
Life Skills:
•
•
•
•
•
•
•
Person Centered Plans
Budgeting
Nutrition/Cooking
Sexual Awareness
Living Options
Companionship
Understanding Rights and
Responsibilities
• Healthy Living/ Healthy
Choices
• Creativity
36
RESOURCES
It’s All About You Quality of Life Services
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
BC ministry of Housing and Social Development
#130-1640 Dilworth Drive, Kelowna, BC, V1Y 7V3
1-866-866-0800
Annual Bus Pass
250-860-8121
BC Human Rights Commission The BC Human Rights
Coalition
#1202 510 West Hastings St. Vancouver, BC
V6B 1LB
Tel: 1-604-689-8474 1-877-689-8474
http://www.bchrcoalition.org
Action Committee Of People With Disabilities
926 View Street, Victoria BC, V8V 3L5
250-383-4105
EDUCATION
Okanagan College Kelowna
1000 K.L.O. Road, Kelowna, BC V1Y 4X8
250-762-5445 Ex.4459
[email protected]
Assistive Technology BC
#108- 1750 W. 75th Ave, Vancouver, BC, V6P 6G2
604-264-8295
[email protected]
www.at-bc.ca
Learning Disabilities
Okanagan College: 250-762-5445
Learning Disabilities Association of BC: 604-873-8139
Resources
Section 1
37
It’s All About You Quality of Life Services
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
ADVOCACY
Families In Touch (FIT)
939 Mount Royal Drive, Kelowna BC, V1Y 3M3
250-763-4663
[email protected] http://www.familiesintouch.ca
BC Association for Community Living
227 6th Street Westminster, BC, V3L 3A5
604-777-9100
http://www.inclusionbc.org
BC Coalition of People With Disabilities
456 Broadway W, Vancouver, BC
604-875-0188
[email protected]
www.bccpd.bc.ca
Office of Ombudsman
Second Floor, 947 Fort Street Victoria, BC
250-387-5855
www.ombudsman.bc.ca
Philia-A Dialogue on Citizenship
www.philia.ca
Planned Lifetime Advocacy Network (PLAN)
#260- 3665 Kingsway Vancouver, BC V5R5W2
604-439-9566
[email protected]
www.plan.ca
Public Guardian and Trustee of BC (Public
Trustee)
1345 St.Paul Street, Kelowna, BC V1Y 2E2
250-712-7576
[email protected]
www.trustee.bc.ca
Resources
Section 1
38
It’s All About You Quality of Life Services
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
EMPLOYMENT
Employment Program for Persons with
Disabilities
#130-1640 Dilworth Drive Kelowna, BC, V1Y 7V3
1-866-866-0800
www.mhr.gov.bc.ca
FINANCIAL ASSISTANCE
Disability Tax Credit and Benefit
1-800-959-8281
http://www.cra-arc.gc.ca/disability/
Fuel Tax Rebate
1-877-388-4440
www.rev.gov.bc.ca/ctb
LEGAL
Community Legal Assistance Society
604-685-3425
1-888-685-6222
Resources
Section 1
39
It’s All About You Quality of Life Services
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
FUNDING AND SUPPORT
Autism Community Training BC ACT BC
2250 Boundary Road, Burnaby, BC V5M 3Z3
604-205-5467
[email protected]
www.actbc.ca
Autism Society of BC
1-888-437-0880
www.autismbc.ca
BC Paraplegic Association
1-877-324-3611
www.canparaplegic.org.bc
Canadian National Institute for the Blind
(BC-Yukon Division)
604-431-2020
www.cnib.ca/eng/index.htm
Cerebral Palsy Association of BC
1-800-663-0004
www.bccerebralpalsy.com
Community Living Restructuring Fund
1-877-433-7654
[email protected]
www.clrestructuringfund.ca
Deaf Access Office
604-660-0508
[email protected]
Resources
Section 1
40
It’s All About You Quality of Life Services
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
FUNDING AND SUPPORT (CONT)
Muscular Dystrophy Association of Canada
1-866-MUSCLE-8 (1-866-687-2538)
http://muscle.ca
NORD- National Organization for Rare
Disorders
http://rarediseases.org
1-800-999-6673
Spina Bifida and Hydrocephalus
Association of BC
604-878-7000
http://sbhabc.org
Tetra Society of North America
604-688-6464
http://www.tetrasociety.org/index.php
[email protected]
Vella Microboard Association
604-575-2588
www.microboard.org
HOUSING
BC Housing
250-493-0301
http://www.bchousing.org
Canada Mortgage and Housing Corporation
1-800-668-2642
https://www.cmhc-schl.gc.ca/en/index.cfm
[email protected]
Resources
Section 1
41
It’s All About You Quality of Life Services
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
HEALTH
BC Aboriginal Network on Disability
Society
250-381-7303
http://www.bcands.bc.ca
[email protected]
BC First Nation Health Handbook
https://www.healthlinkbc.ca/pdf/
first_nations_healthguide.pdf
[email protected]
BC Medical Services Plan
1-800-663-7100
www.health.gov.bc.ca/msp
PharmaCare
1-800-554-0250
www.healthservices.gov.bc.ca/pharme
REHABILITATION
Brain Trust Canada Coordinated Brain
Injury Support
#11-368 Industrial Ave, Kelowna, BC
250-762-3233
http://www.braintrustcanada.com
[email protected]
Resources
Section 1
42
It’s All About You Quality of Life Services
#20l 1960 Springfield Rd. Kelowna, BC V1Y 5V7
250.860.0220
RECREATION
BC Parks Disabled Access Pass
1-800-663-7867
http://www.env.gov.bc.ca/bcparks/fees/
BC Special Olympics
604-737-3078
http://www.specialolympics.bc.ca
Parkinson Recreation Centre Community
Pools/Recreation Centres
250-860-3838
Operation Trackshoes
1-888-317-2826
http://www.trackshoes.ca
[email protected]
TRANSPORTATION
BC Ferries
1-888-223-3779
http://www.bcferries.com
handyDART
250-762-3278
http://bctransit.com/kelowna/riderinfo/
handydart
Parking Permit Programs
250-718-7733
http://www.kelowna.ca/CM/page1722.aspx
[email protected]
Greyhound Bus
250-860-2364
Resources
Section 1
43
It’s All About You Quality Of Life
Services
• Youth in Transition
• Employment Support
• Time Management
• Education Support
• Health/ Medication
Reminders
• Hygiene/Grooming
• Mentoring
• Counseling
• Light Housekeeping
• Home/Community Safety
Awareness
• Breakfast Club
• Social/ Peer Interaction
Opportunities
• Summer Youth Programs