1. business and industrial

A summary of all workplace incidents that have resulted in staff of Thames Water
and its partners needing time off work.
2014/15 LTI 081
22nd February 2015
Woking STW
Wholesale Waste –
Wastewater Treatment –
South & East
What happened?
The IP noticed the poly IBC for the klampress was nearly empty. He tried to lift one end to tilt the IBC to use the
last of the poly. Whilst doing this operation he felt a sharp pain in his lower back.
Immediate actions to make the area safe:
The IP stopped this activity and the area was made safe. The IP called the Out of Hours Coordinator who
informed the Duty Manager. IP went to a local NHS walk in Centre was prescribed pain killers and told to rest.
Safety message:
Never lift outside of your physical capabilities when undertaking any manual handling tasks and always ensure
that you follow your manual handling training techniques. Ensure to report all incidents to your Line Manager
immediately.
Responsible Manager:
Philip Merrett-Jones
2014/15 LTI 080
19th February 2015
Wisley STW
Wholesale Waste –
Wastewater Treatment –
South & East
What happened?
The IP was shovelling rag off the ground into skip when he felt a sharp pain in his back.
Immediate actions to make the area safe:
The IP stopped this activity and waited for line manager to attend site. Line manager took IP to NHS walk in
centre. IP was prescribed pain killers and told to rest.
Safety message:
Never lift outside of your physical capabilities when undertaking any manual handling tasks and always ensure
that you follow your manual handling training techniques. Ensure you report all incidents to your Line Manager
immediately.
Responsible Manager:
Philip Merrett-Jones
2014/15 LTI 079
17th February 2015
Beckton STW
Wholesale Waste Major
Projects Contractor - MVB
What happened?
A Marine Operative injured his right knee whilst stepping off a barge onto a pontoon bedded due to low tide.
The IP did not appear for work the following day due to a swollen knee and requires further assessment of the
extent of the injury.
Immediate actions to make the area safe:
Access to the area was restricted following the incident.
Safety message:
Ensure there is safe Access/Egress to places of work eliminating hazards
Responsible Manager:
Andy Sefton
12th February 2015
2014/15 LTI 078
Ashford Common WTW
Wholesale Water –
Contractor - Mitie
What happened?
The IP was carrying rubbish bags down a stair case, misjudged their footing and fell down two steps landing
on their front. IP believed to have twisted their ankle and was taken to the nearest A&E walk in centre for
treatment.
Immediate actions to make the area safe:
The stairs are in good condition with good lighting and clear of any obstacles. No action was required.
Safety message:
When ascending or descending stairs ensure you holding on the handrail do not carry heavy objects, do not
use your mobile or carry hot drinks
Responsible Manager:
Jennifer Rhodes
2014/15 LTI 077
11th February 2015
Deephams STW
Wholesale Waste Major
Projects Contractor - AMK
What happened?
The IP was walking across the compound to the stores area when he lost his footing and went over on his
ankle, sustaining a sprain to his right ankle.
Immediate actions to make the area safe
The area was checked to ensure that there were no other trip hazards.
Safety message
Ensure any trip hazards are removed immediately adopting no compromise mentality. Ensure thorough site
inspections are carried out and actions arising are completed. When walking across a site always look where
you are walking and report any hazards.
Responsible Manager
Harjeet Singh
2014/15 LTI 076
11th February 2015
Abbey Mills STW
Wholesale Waste Major
Projects Contractor - MVB
What happened?
An operative hurt his back whilst manually handling scrap metal into a skip. The IP did not appear for work the
following day having experienced discomfort overnight.
Immediate actions to make the area safe:
There was no immediate risk to site personnel.
Safety message:
Always look at ways manual handling can be avoided but if needed ensure correct manual handling techniques
are used when lifting loads in accordance with the training given.
Responsible Manager:
Andy Sefton
2014/15 LTI 075
5th February 2015
Long Reach STW
Wholesale Waste Major
Projects Contractor AECOM
What happened?
The IP was using a hammer and cold chisel to prepare existing concrete for repair. The IP's hammer had a
rubber grip handle, the handle and metal part of the hammer came apart causing the hammer to hit the back
of his other hand causing bruising.
Immediate actions to make the area safe:
The hammer was withdrawn from service and discarded.
Safety message:
Prior to use ensure all tools are in good condition and are fit for purpose for the job at hand. Any tool found
faulty should be immediately withdrawn from service. Remember to take a Zero Comprise approach.
Responsible Manager:
David Auty
2014/15 LTI 074
27th January 2015
Earlswood STW
Wholesale Waste –
Treatment - South
What happened?
The IP was walking up the stairs to the lime screw conveyor when he caught his foot on one of the steps. He
lost his balance and fell on the stairs hand railing, bruising his ribs. He continued working for the rest of the day
and the following day. He visited his GP on Thursday, who advised he needed to rest for a couple of days.
Immediate actions to make the area safe:
The stairs where in good condition and clear of any obstacles. No action was required.
Safety message:
When ascending or descending stairs ensure you holding on the handrail do not carry heavy objects, do not use
your mobile or carry hot drinks and do not run
Responsible Manager:
Phil Merrett Jones
2014/15 LTI 073
21st January 2015
White Waltham
STW
Wholesale Waste Treatment
Contractor - Xylem
What happened?
The operative was picking up a pump from the site and injured his hand on the asset tag ring when manoeuvring
the pump in position to be lifted by the Hiab. A laceration between the thumb and first finger occurred and it was
only when the operative removed his latex gloves that he noticed he had been cut.
At the time the wound was cleaned and dressed with the operative’s first aid kit, however over night the wound
became infected and when he visited the medical centre the wound was cleaned, dressed and antibiotics
administered.
Immediate actions to make the area safe
The asset tag ring was removed from the pump and replaced.
Safety message
Ensure that an assessment is undertaken prior to undertaking any manual handling activity.
Responsible Manager
Martin Sole
2014/15 LTI 072
19th January 2015
Horley STW
Wholesale Waste - Wastewater
Treatment – South & East - South
What happened?
A technician was burnt on the side of the leg by hot sludge whilst unblocking a temporary pump. The pump
was being used to transfer sludge from the return activated sludge well to the Rotonox tank number 5.
Immediate actions to make the area safe:
The pump was immediately isolated and the IP applied a cold pack to the burn.
Safety message:
When isolating equipment to work on it, consider other sources of energy, not just electricity. In this case,
temperature and pressure.
Responsible Manager:
Philip Merrett Jones
2014/15 LTI 071
19th January 2015
Coppermills WTW
Wholesale Water Production Sites - East
What happened?
One of our colleagues arrived on site to collect his works van at 05:40; he got out of his own vehicle, noticed a
patch of ice and walked around it to his van. He started his van and got out to de- ice the windows, in doing so
he slipped on the ice previously avoided. As a consequence of this slip he fractured his left shoulder.
Immediate actions to make the area safe:
The car park was gritted using the fully stocked grit bin close to hand (less than 5 metres from where the
incident occurred)
Safety message:
Do not walk by, your safety is everyone’s priority, we must all assist in putting hazards right. When you are the
first person on site and notice an icy patch use the grit bins provided to make the area safe for yourself and
everyone else.
Responsible Manager:
Kevin Brown
2014/15 LTI 070
14th January 2015
Beaumont Street,
London W1
Wholesale Water Network Contractor –
Cappagh Browne
What happened?
The IP was using his CAT & Genny to locate buried services when a driver ignored the "no entry" signs and
clipped IP whilst driving against the road closure.
Immediate actions to make the area safe
Works stopped and Police were called and the site was left safe.
Safety message
It is also essential all activities must be properly planned and subject to a risk assessment, undertaken by
trained and competent personnel. Work must be continually monitored for changing conditions that may
affect the ongoing safety of the activity. It is also essential works are carried out as per the risk assessment and
works plan; worksite is set-up correctly before activities commence team members are briefed before work
starts.
Responsible Manager
Emma Steel
2014/15 LTI 069
13th January 2015
Beckton STW
Wholesale Waste - Major Projects
Contractor - MVB
What happened?
During secondary lining concrete operations in the tunnel, an operative sustained a trapping / abrasive injury
to the tips and nails of the two middle fingers on his left hand. The IP was given first aid and the wound
cleaned up. IP went to A&E for further treatment and assessment.
Immediate actions to make the area safe:
The concrete re-mixer was checked for abnormalities/protrusion that could have caught IPs fingers. Nothing
out of the ordinary was found and the re-mixer was operating correctly.
Safety message:
Ensure access to nip points of machinery is prevented and warning signs are observed.
Responsible Manager:
Andy Sefton
2014/15 LTI 068
9th January 2015
Highwood Drive,
Orpington
Wholesale Water Network – South East
What happened?
The IP was attending a broken main when operating a valve he jarred his back. He continued to carry on
working until pain became unbearable.
Immediate actions to make the area safe:
The IP completed task and left site in a safe condition.
Safety message:
Remember the Pristine Manual handling principle never twist always turn and always keep inside your base.
Responsible Manager
Jim MacIntyre.
2014/15 LTI 067
7th January 2015
Sutherland Ave/
Harrow Road W9
Wholesale Water Network – North Central
What happened?
Whilst the IP was operating a valve the key slipped on the dolly / spindle and jolted the IP, producing pain in
their neck, wrist and hip.
Immediate actions to make the area safe:
Site was left safe.
Safety message:
It is essential that an assessment of the work area is conducted; ensuring a SHE 5 is completed before work
starts, It is also essential that on-going assessments are carried out related to the work in hand in this case
operations of stiff valves or old spindle and the right equipment is selected and fit for propose; the need to use
the proper techniques as per pristine training is essential.
Responsible Manager:
Emma Steel
2014/15 LTI 066
6th January 2015
Silchester STW
Wholesale Waste Process
Thames Valley South
What happened?
A technician attended site to carry out defect maintenance. The technician felt a severe twinge in his back
whilst lifting a light duty manhole cover.
Immediate actions to make the area safe:
The manhole cover was replaced.
Safety message:
Never lift outside of your physical capabilities when undertaking any manual handling tasks and always ensure
that you follow your manual handling training techniques.
Responsible Manager:
Richard Dennett
2014/15 LTI 065
28th December 2014
Guildford, GU8
Operations - Network -Central
South
What Happened?
IP was attending a visible leak, reported by the Police to Thames Water, in the Guildford area GU8; during the
investigation the IP slipped on black ice and hurt his back.
Immediate actions to make the area safe:
IP informed PD of ice issue and requested site of leak to be gritted ASAP.
Safety message:
It is essential that an assessment of the work area is conducted; ensuring a SHE 5 / point of work risk
assessment is completed before work starts and ongoing as work develops and new hazards are realised. This
includes the weather condition, SHE 5 / point of work risk assessment, which should include the surrounding
environment, routes, paths and roads that are used for accessing the work site.
Responsible Manager:
Chris Davis
2014/15 LTI 064
17th December 2014
Beckenham, BR3 4XP
Wholesale Wastewater – Network
Contractor – Lanes Group Plc
What Happened?
The IP, whilst attempting to lift a manhole cover, found it to be beyond his physical capabilities, the IP
experienced pain in his back and ceased the activity. Although he was able to continue with normal planned
work activities for the remainder of the day, the pain became progressively worse which resulted in the IP
having to seek medical advice and due to the discomfort; he was forced to rest his back leading to an absence
from the workplace.
Immediate actions to make the area safe:
No actions were required at the time of the incident as the activity could not be continued due to the cover
being too heavy for the IP to lift.
Safety message:
No matter how simple the activity might appear, everyone should consider the Task, Individual, Load and the
Environment (T.I.L.E.) before attempting to undertake any manual handling tasks.
Responsible Manager:
Rob Nason
2014/15 LTI 063
16th December 2014
London, SW20
Wholesale Waste – Developer
Services Contractor- Cappagh
Morrison
What happened?
The IP was stepping out of an excavation and in doing so stepped on some rubble that had been excavated
from the trench, the rubble moved under the IP’s weight causing him to fall and twist his ankle.
Immediate actions to make the area safe:
Site supervisor made site safe and took IP to A&E.
Safety message:
During your work activities always ensure that your working environment is free from any trips, slips and falls
that could have an impact on your health and safety. Remember to take a Zero compromise approach.
Responsible Manager:
Phil Shanahan
2014/15 LTI 062
11th December 2014
Church Street Godalming
Operations – Wholesale
Water-Network -Performance
South Central
What happened?
The IP was cleaning out a valve chamber in Church Street, Godalming when he twisted his lower back. He
finished his shift but was in pain throughout the evening.
Immediate actions to make the area safe:
Completed task, left site in a safe condition.
Safety message:
Remember the Pristine Manual handling principle never twist always turn and keep inside the base.
Responsible Manager:
Chris Davis
2014/15 LTI 061
10th December 2014
Southwood Avenue
North London N6
Wholesale Water Network Contractor - CBJV
What happened?
Whilst the IP was attempting to connect a trailer to the hitch of his vehicle, the trailer rolled forward and
collided with him. This resulted in a fracture to his tibia and fibula.
Immediate actions to make the area safe:
The area was made safe and the trailer removed from site for safety checks; all CBJV trailers have been
quarantined until safety checks have been completed.
Safety message:
It is essential that vehicle checks are completed before leaving your home base, and if the job requires you to
tow a trailer, checks need to be made to confirm the trailer is fit for purpose. Checks must include the entire
unit (vehicle and trailer) after hitching and connection has been completed. It is essential that an assessment
of the work area is conducted; ensuring that when hitching a trailer you are on flat ground and the parking
systems is engaged. It is also essential that on-going assessments are carried out on reversing vehicles, heavy
trailers, work area hazards; and the need to check (vehicles and trailers) before driving.
Responsible Manager:
Emma Steel
2014/15 LTI 060
9th December 2014
Bishops Stortford
Wholesale Water Network Contractor - Lanes
What happened?
Two operatives were carrying a heavy cover, when one of them lost concentration and the cover slipped from
his grasp, dropping onto his foot causing damage to ligaments and bones.
Immediate actions to make the area safe:
Area safe no action required.
Safety message:
When carrying loads ensure you remain focused on the task at all times and follow the training given on
manual handling techniques.
Responsible Manager:
Mark Grimshaw
2014/15 LTI 059
9th December 2014
Greenwich SPS
Wholesale Waste – Capital
Delivery Contractor - GBM
What happened?
The IP tripped on an electrical mat that had been moved from its normal position in front of electrical cabinets
during previous works. It was placed in a main walkway, and whilst not particularly proud, was enough for the
individual to trip and sustain ligament damage to his foot.
Immediate actions to make the area safe:
The matting was replaced to its correct position.
Safety message:
Housekeeping is everyone’s responsibility – if we move things temporarily to undertake works, we should
ensure that we replace items correctly. If we see something that we know is out of place, do not walk on by, do
something about it.
Responsible Manager:
Andy Popple
2014/15 LTI 058
4th December 2014
Roosevelt Rd, Long
Hanborough, OX29
8JG
Wholesale Water Network
Contractor - Talboys
What happened?
The IP was poked in the eye by a length of hep20 that was part fixed to the customer’s wall, whilst connecting
internal pipework.
Immediate actions to make the area safe:
The IP left the area in a safe condition and sought medical attention.
Safety message:
It is essential that an assessment of the work area is conducted prior to work commencing; ensuring a SHE 5
or point of work risk assessment is completed and the correct PPE is being used.
Responsible Manager:
Nigel Membury
2014/15 LTI 057
1st December 2014
RAMAC Way,
Charlton SE12
Wholesale Water - Capital
Delivery Network Contractor
- MGJV
What happened?
The IP was manually handling a HD 600mm inspection chamber cover and frame from the stores to the rear of
a pick-up truck. A cover that was laying on top of another cover into the frame. He misjudged the timing to
remove his hand before lid fell into place trapping his finger.
Immediate actions to make the area safe
The site was left safe and the IP went to A&E.
Safety message
Manual handling should be eliminated where ever possible, but when needed, ensure the lift is within the
person’s physical capabilities and always ensure that individuals are trained in manual handling techniques
and they are followed. Remember, take a zero compromise approach before undertaking any work activity
that could impact on your health and safety.
Responsible Manager
Sarah Frame
2014/15 LTI 056
1st December 2014
White City Estate
W12 London
Wholesale Water - Network –
Performance North Central
What happened?
The IP was shutting of 4" main at White City Estate W12. The IP hurt his back in the process of operating stiff
valves.
Immediate actions to make the area safe:
The site was left safe.
Safety message:
It is essential that an assessment of the work area is conducted; ensuring a SHE 5 is completed before work
starts. It is also essential that on-going assessments are carried out, related to the work in hand, in this case
operations of stiff valves; and the need to use the proper techniques as per the Pristine manual handling
training.
Responsible Manager:
Emma Steel
2014/15 LTI 055
17th November 2014
Long Furlong Drive,
Slough.
Wholesale Water Network
Contractor - Talboys
What happened?
A contractor was excavating a valve, when he felt a sharp pain in his lower back.
Immediate actions to make the area safe:
IP left site in safe condition before reporting incident to his Team Leader.
Safety message:
Never lift outside of your physical capabilities when undertaking any manual handling tasks and always ensure
that you follow your manual handling training techniques.
Responsible Manager:
Nigel Membury
2014/15 LTI 054
17th November 2014
Riverside STW
Wholesale Waste –
Wastewater Treatment
What happened?
The injured person was taking RAS samples. As he approached the sample point he slipped on a piece of
plywood which was placed over a metal grating. He slipped backwards covering himself with sludge and
hurting his back.
Immediate actions to make the area safe:
Plywood has been removed and a safety stand down was conducted.
Safety message:
Ensure any trip hazards are removed immediately adopting no compromise mentality. Ensure thorough site
inspections are carried out and actions arising are completed.
Responsible Manager:
Leigh Hughes/Gary Neicho
2014/15 LTI 053
14th November 2014
Abbey Mills STW
Wholesale Waste - Major Projects
Contractor - MVB
What happened?
A Modebest Builders Ltd carpenter went to step from one side of the working deck to the other, forgetting he
was still clipped on via his lanyard. As the IP took the step, the lanyard jerked him backwards causing him to
lose balance and fall into a void striking his rib area against formwork.
Immediate actions to make the area safe:
The site was made safe to ensure no one else was at risk of injury following the reporting of the incident.
Safety message:
Unsafe conditions and acts lead to incidents. Ensure there is safe access and eliminate voids where ever
possible.
Responsible Manager:
Andy Sefton
2014/15 LTI 052
12th November 2014
Hogsmill STW
Wholesale Waste- Maintenance
Contractor - Xylem
What happened?
A contractor undertaking refurbishment works on site was walking back to his vehicle. Hoses for tankering and
jetting were laid out over the bank, next to the road and had potentially dislodged some stones on to the road.
The injured person tripped on a large stone on the road twisting his knee, resulting in 4 days lost time.
Immediate actions to make the area safe:
All stones were removed from the road surface.
Safety message:
Many slips and trips result from the smallest of hazards and this incident highlights the imperative for ensuring
the work area is clean and tidy, and devoid of debris that could cause someone to slip or trip.
Responsible Manager:
Fred Kemp, Regional Manager
2014/15 LTI 051
12th November 2014
Enfield, London
Retail Household Contractor Vennsys Meter Reading
What happened?
A meter reader knelt down to lift a meter pit cover and in doing so, felt a sharp pain in his lower back.
Immediate actions to make the area safe:
IP left site in safe condition before reporting incident to his Team Leader.
Safety message:
Manual handling should be eliminated where ever possible, but when needed, ensure the lift is within the
person’s physical capabilities and always ensure that individuals are trained in manual handling and the
techniques are followed. Remember, take a zero compromise approach before undertaking any work activity
that could impact on your health and safety.
Responsible Manager:
Simon Ronan
2014/15 LTI 050
7th November 2014
Beckton STW, Lee
Tunnel
Wholesale Waste
Contractor - MVB
What happened?
Scaffolders were dismantling a Haki stair structure at the bottom of the north east side of the Pumping shaft;
when a short piece of toe board fell from a height of 1.5m and struck another scaffolder on his hard hat. As a
precautionary measure the IP was taken to hospital for a check-up. He was released after examination and did
not return for his normal shift.
Immediate actions to make the area safe
No one else was at risk of injury following the incident.
Safety message
Scaffold operatives must take extra care when working inside exclusion zones due to the risk of falling objects
and materials
Responsible Manager
David Brighton
2014/15 LTI 049
28th October 2014
Beckton STW – Lee
Tunnel - Site 4
Wholesale Waste - Major
Projects Contractor - MVB
What happened?
At site 4 two operators were moving the top section of a lifting bridle located on timber bites on the floor
surface. During the process the device became unbalanced and toppled over onto its side and on to the foot of
one of the men. He was wearing the correct safety boots but the shackle hit the injured person above the steel
toe cap injuring his foot.
Immediate actions to make the area safe:
The site was made safe to ensure no one else was at risk of injury following the incident.
Safety message:
Lifting equipment should not be left in an unsafe position and must be checked prior to commencing the task.
Responsible Manager:
Andy Sefton
2014/15 LTI 048
23rd October 2014
Guildford Road,
Chertsey
Wholesale Waste - Network - H2O MetroRod
What happened?
Two operatives, toward the end of their shift, attended site for the purpose of replacing a defective manhole
cover and frame. The two operatives were manually carrying the cover and frame toward a flatbed vehicle.
Whilst performing this task the cover section fell out from the frame and landed on the feet of both operatives,
with the resulting injury being a fractured bone to the foot of one of the IP’s.
Immediate actions to make the area safe:
The area was made safe prior to returning the equipment to the depot and then transporting the injured
operatives to the local hospital.
Safety message:
Consider the task, individual, load and environment when undertaking manual handling tasks and be wary of
the increased risks of incidents occurring due to shift working and the possible onset of fatigue.
Responsible Manager:
Rob Nason – Regional Performance Manager
2014/15 LTI 047
23rd October 2014
Guildford Road,
Chertsey
Wholesale Waste - Network - H2O MetroRod
What happened?
Two operatives, toward the end of their shift, attended site for the purpose of replacing a defective manhole
cover and frame. The two operatives were manually carrying the cover and frame toward a flatbed vehicle.
Whilst performing this task the cover section fell out from the frame and landed on the feet of both operatives,
with the resulting injury being severe bruising and swelling to the foot of one of the IP’s.
Immediate actions to make the area safe:
The area was made safe prior to returning the equipment to the depot and then transporting the injured
operatives to the local hospital.
Safety message:
Consider the task, individual, load and environment when undertaking manual handling tasks and be wary of
the increased risks of incidents occurring due to shift working and the possible onset of fatigue.
Responsible Manager:
Rob Nason – Regional Performance Manager
2014/15 LTI 046
20th October 2014
Hogmoor Road SPS
Wholesale Waste – Operational Contractor CelVac
What happened?
The IP was attending the pumping station to carry out a planned cleaning operation of the wet well. Prior to
undertaking the works, the IP needed to access the control panel to isolate the pumps.
It was whilst making his way to the control panel that the IP placed his weight on a step which gave way and
caused the IP to sustain a knee injury.
Immediate actions to make the area safe:
The area was made safe and the injured operative visited the local hospital.
Safety message:
Prior to commencing any work activities of a similar nature, identify hazards which could potentially give rise to
an injury and be particularly mindful of changes in level within the work area which may pose a slip or trip
hazard.
Responsible Manager:
Kevin Hurford
2014/15 LTI 045
20th October 2014
Maple Lodge STW
Wholesale Waste – Process North
What happened?
A Thames Water Operator was moving waste from the powerhouse to the waste yard, using a Manitu. The
skip was overloaded and his vision was slightly obscured, resulting in a blind spot. The driver noticed that an
item had fallen from the skip in his mirror; at this stage he had not identified that a third party was
approaching in a vehicle. He stopped and as he drove off he veered onto the opposite side of the road colliding
with a car driving in the other direction. This resulted in the front wing of the car being substantially damaged
and the driver sustaining whip lash.
Immediate actions to make the area safe:
The area was cornered off, and full investigation was carried out.
This process of waste removal has been stopped and a stand down set for 21/10/14.
Safety message:
Ensure that the appropriate plant and equipment is used for the task.
When using plant ensure you have full visibility, and where necessary the use of a banksman.
Responsible Manager:
John Penicud
Jevan Laxen
2014/15 LTI 044
13th October 2014
Dulwich Park
Wholesale Waste – Capital
Delivery – MGJV South London
Network
What happened?
The IP entered the welfare facilities for the purpose of removing his work clothes and whilst removing his hard
hat, part of the cuff on the sleeve of his Hi-visibility coat rubbed against his eye. No immediate effects were felt
and as a result the IP felt no need to seek first aid treatment and felt capable of driving home.
Overnight the IP was in some discomfort from the eye infection which forced him to seek medical advice at his
local A & E. The advice given was to rest the eye for 48hrs and to apply a prescribed antibiotic ointment.
Immediate actions to make the area safe:
No actions were taken at the time. The site had already stood down due to the inclement weather.
Safety message:
All incidents resulting in injury, however minor, must be reported at the time.
Responsible Manager:
David Donnelley
2014/15 LTI 043
8th October 2014
The Point ,
Paddington
Thames Tideway Tunnel
Contractor – Sir Joes
What happened?
A café assistant sustained a superficial burn to her foot. The incident occurred when she dropped a jug of hot
water onto her left foot.
Immediate actions to make the area safe:
First Aiders attended the scene and after assessment the injured person was taken to St Mary’s Hospital A&E
for further treatment. She was later discharged and advised to rest the wound to help reduce the swelling.
Safety message:
Work areas should be kept clean and clear of hazards. Risk assessments should be conducted to ensure
hazardous tasks are eliminated where possible, and control measures implemented.
Responsible Manager:
Mo Munim
2014/15 LTI 042
7th October 2014
Sheafhouse WTW
Wholesale Waste –
Wastewater
Treatment – Technical
Services - Sampling
What happened?
Whilst walking along a footpath on an unfamiliar remote site, in low light, the IP tripped on a raised edge of a
concrete slab outside Tap 6, resulting in an injury to his ankle and foot.
Immediate actions to make the area safe:
Field Performance Manager sent to site to review the area and highlight actions required.
Safety message:
Ensure you complete your SHE5 thoroughly
Ensure all equipment and work areas are prepared for seasonal weather conditions
Ensure you are paying full attention at all times, including when travelling to your work area.
Responsible Manager:
Ryan Marlow
2014/15 LTI 041
7th October 2014
Eden Close, Enfield
Retail Household Contractor Vennsys Meter Reading
What happened?
The IP was working in broken ground attempting to read a meter which was surrounded by dense bushes. The IP
was in a crouched position taking a reading when his foot slipped, causing him to fall backwards and twist his
knee.
Immediate actions to make the area safe:
None required
Safety message:
Before you start work ensure that you have surveyed your work location to eliminate any hazards that could
have an impact on your health and safety. Remember to take a Zero compromise approach, if you feel unsafe
stop work and report to your manager.
Responsible Manager – Simon Ronan
2014/15 LTI 040
3rd October 2014
Fiddlers Hamlet STW
Wholesale Waste – North
London
What happened?
The IP was on site carrying out his normal daily duties when his foot went down a small hole at the base of a set
of steps. He contacted his manager who attended site and drove him home. The IP phoned in on Monday
morning and advised that his foot was still swollen and he couldn’t get his boots on.
Injuries sustained:
Sprain to his ankle.
Immediate actions to make the area safe :
The area was reviewed on the day and the hole was back filled with spoil immediately to form a level landing
area at the base of the steps. This will be replaced with a concrete pad.
Safety message:
Stand down to be carried W/C 10th October to remind staff of the need to be aware of their surroundings and in
particular their footing when stepping down onto soft ground. Should there be other areas like this identified
they should be reported to their line manager so action can be taken.
Responsible Manager – Paul Bushnell/Paul Norman
2014/15 LTI 039
24th September 2014 Brixton Depot
Wholesale Water
Network Clean Contractor ZTECH
What happened?
The IP was walking from her car to her office when she twisted her ankle on broken concrete area of the hard
standing and stumbled breaking her fall by grabbing emergency escape stairs stanchion. The IP attend hospital
diagnosed with a fracture to her right ankle.
Immediate actions to make the area safe
Area to be taped off.
Safety message
No compromise mentality to trip hazards on site, ensure thorough site inspections are carried out and actions
arising are completed.
Responsible Manager
Martin Smith
2014/15 LTI 038
23rd September 2014
Beckton STW – Lee
Tunnel
Wholesale Waste Capital Delivery Contractor
- MVB
What happened?
An incident occurred at 1300hrs on the 23 September 2014 at site 4, when an operative sustained a sprained
ankle whilst descending a ladder. He misjudged the bottom rung; his foot slipped off and came into contact
heavily with the floor.
Immediate actions to make the area safe
No immediate danger.
Safety message
Ladders are amongst the most common used pieces of access equipment in the construction industry. Always
take extra care when climbing or descending ladders.
Responsible Manager
Andy Sefton – Lee Tunnel PMT
2014/15 LTI 037
16th September 2014
East Molesley, Kent
Wholesale Water Contractor Vennsys Installations
What happened?
The IP was carrying a "Gorilla" bucket of spoil from the excavation to his vehicle, the right handle on the bucket
snapped, and the sudden increase in weigh caused the IP to sustain a muscular strain to his left shoulder.
Immediate actions to make the area safe:
The task was completed and the site left in a safe condition.
Safety message:
Manual handling should be eliminated where ever possible but when needed ensure that all equipment is
thoroughly checked for any damage or deficiencies, the lift itself must be within the person’s physical
capabilities and always ensure that individuals are trained in manual handling and the techniques are followed.
Remember take a zero compromise approach before undertaking any work activity that could impact on your
health and safety.
Responsible Manager
David Goodyear
2014/15 LTI 036
11th September 2014
Beckton STW, Lee
Tunnel
Wastewater- Major Projects –
Lee Tunnel
What happened?
An operative was attempting to straighten deformed false work with a 14lb sledgehammer. In doing so he
struck his left ankle, causing a hairline fracture.
Immediate actions to make the area safe
All work of this nature has been prohibited on site pending further investigation.
Safety message
The individual was making a local ‘repair’ to an item of equipment. Individuals should always question the need
to do this, any deformed or damaged product should be rejected and replaced with equipment that is in good
order, rather than attempting to make good on site.
Responsible Manager
Nicholas Fawcett – Head of Major Projects
2014/15 LTI 035
2nd September 2014
Monsoon Rd, NW London
Wholesale Water - Optimise
Developer Services
What happened?
During site clearance duties, the IP lifted a GRP footboard onto the back of a works van when he pulled a
muscle in his shoulder.
Immediate actions to make the area safe:
The IP completed the job and took the vehicle back to the depot.
Safety message:
Manual handling should be eliminated where ever possible, but when needed ensure the lift is within the
person’s physical capabilities and always ensure that individuals are trained in manual handling and the
techniques are followed. Remember, take a zero compromise approach before undertaking any work activity
that could impact on your health and safety.
Responsible Manager
Gary Booth
2014/15 LTI 034
26th August 2014
Acton Tube Station
Retail Household - Vennsys (Meter
Reading)
What happened?
IP had attended site to take a meter reading. The meter pit was full of water, the IP started to pump out the
Atplas box when he felt a sharp pain in his lower back.
Immediate actions to make the area safe:
IP left site in safe condition before reporting incident to his Team Leader.
Safety message:
Manual handling should be eliminated where ever possible but when needed ensure the lift is within the
person’s physical capabilities and always ensure that individuals are trained in manual handling and the
techniques are followed. Remember, take a zero compromise approach before undertaking any work activity
that could impact on your health and safety.
Responsible Manager
Theresa Cook
2014/15 LTI 033
21st August 2014
Slough STW
(Struvite Plant)
Retail Non Household –
Commercial Projects
What happened?
IP was working on the Struvite Plant bagging area, placing an elasticised band around neck of the product bag.
The IP stood on the Pallet/Scale to enable him to pass the band around the back of the discharge line and lost his
balance. He twisted and overstretched into an awkward position, which resulted in sharp lower back pain and
restricted movement. This is part of the IP’s daily tasks.
Immediate actions to make the area safe
None at the time. There was nothing that was required as the area was safe.
Safety message
Individuals should be aware of their environment and ensure a SHE5 /Risk Assessment is followed.
Responsible Manager
Libby Martin
2014/15 LTI 032
19th August 2014
Mogden STW
Wholesale Waste Operations – South East
What happened?
IP was driving an empty 1 tonne dumper truck along a tarmac road when he lost control and the vehicle
overturned, the IP struck his elbow onto the road. He was moved immediately to the Hospital where it was
confirmed that IP had a dislocated elbow.
Immediate actions to make the area safe
Contained leaking engine oil and diesel oil with spill kits and cordoned off the area for further investigation this
include closing vehicle access road.
Safety message
Ensure all staff are aware of the site speed limits and adhere to them and reduce speed when entering a corner.
Responsible Manager
Paul Stocker
12th August 2014
2014/15 LTI 031
Elmstead Lane,
Bromley
Wholesale Waste–
Operations - South
What happened?
The CCTV operative was in the process of setting up the team’s work site, when he stepped from the vehicle
onto a grass verge. Unbeknown to him, the grass concealed a small hole that caused him to twist his ankle.
Lighting in the area was poor, and the evening was starting to get dark.
Immediate actions to make the area safe
The task was aborted and the IP went home to recover.
Safety message
The operative was wearing appropriate PP which stopped the injury being worse than the slight sprain suffered.
However, it is essential that the working environment is checked prior to commencing task to ensure that access
and egress to the work area and vehicles is safe.
Responsible Manager
Rob Nason, Regional Performance Manager
2014/15 LTI 030
11th August 2014
Churchill Close, Didcot
Metering and Developer
Services Installations Vennsys
What happened?
The IP was at a customer property to remove an internal meter. After installing the pipework the IP leant
towards the rear of the unit, in order to tighten a fitting, when he felt a sharp pain in the middle of his back,
between his shoulder blades.
Immediate actions to make the area safe
IP reported the injury and waited with the customer until another operative attended the address to complete
the works.
Safety message
Ensure you take the time to properly assess how you are going to complete the task and complete your SHE5 or
Point of Work assessment. In any doubt, contact your supervisor.
Responsible Manager
Mike Sullivan
2014/15 LTI 029
5th August 2014
Hockford STW
Wholesale Waste– Operations South
What happened?
The IP was working on rotating percolating filters 9 & 10. The filter that was being worked on was isolated but
the IP stepped backwards into the path of the opposite filter arm. The filter arm caught the back of the IP’s leg,
causing the IP to fall to the ground. The IP attended a medical centre and the X-ray showed that tendons had
been torn / sprained.
Immediate actions to make the area safe
Roped segregation of filters to separate them is now in place. Signs have been erected on the access ladder to
highlight the risk of the filter arms. Briefing given to the team to make them aware of the risk of impact with 2 nd
filter arm when working on the 1st filter.
Safety message
Before working on moving machinery ensure it is correctly isolated and that there is clear segregation between
any working machinery.
Responsible Manager
Paul Stocker
2014/15 LTI 028
23rd July 2014
Rickmansworth Lane,
Chalfont St Peter, SL9
Wholesale Waste – Networks
Western - Lanes
What happened?
An engineer was using a screw driver to tighten up a jubilee on a hydrant hose. As he was tightening up the
screw, the screwdriver slipped and penetrated the palm of his hand, piercing the skin. The IP removed his glove
(red waterproof) and his hand was bleeding.
Immediate actions to make the area safe
Engineer was taken to hospital where he received immediate treatment for the injury but was retained
overnight on a drip of antibiotics to protect against any infection / contamination.
Safety message
The individual received a relatively minor injury as a result of the gloves he was wearing – had no or incorrect
PPE been used, the injury could have been much more substantial. Ask yourself – am I properly protected!!
Similarly, confirm that you are using the correct tools or equipment for the role – in this case the company had
recently identified jubilee clips with a wing nut wheel that could be turned by hand, rather than using a slotted
head and screwdriver.
Responsible Manager
Spencer Whitely, Regional Manager
2014/15 LTI 027
23rd July 2014
Valley View Pound Lane,
Little Rissington
Wholesale Water – Network Contractor
- Optimise
What happened?
Whilst excavating in the public highway and verge, the injured person struck a street lighting cable with a jack
hammer. The injured person received a flash burn to his arm which required treatment in hospital.
Immediate actions to make the area safe
Work was immediately stopped and reported the damage to the electricity board. Operative taken to hospital for
treatment.
Safety message
Ensure the relevant paperwork is in place before starting work and ensure safe digging practices are being adopted
including the use of a CAT and genny.
Responsible Manager
Nigel Membury
2014/15 LTI 026
22nd July 2014
Banbury STW
Waste Process (Thames
Valley North)
What happened?
A technician was carrying out process duties at Banbury Sewage Treatment Works and noticed the door to the
tertiary treatment plant building was open. As he put his right arm out to close the door a second technician
pushed open the door from the inside of the building with both hands, which caused the door to open at
speed. The impact of the door opening onto his hand caused injuries to the IP’s thumb and jarred his shoulder.
Immediate actions to make the area safe
A warning sign was placed on the door to warn other site staff of the risk and a priority job raised with facilities
suppliers to carry out remedial works to the door.
Safety message
Always open doors in a controlled manner and report all unsafe conditions.
Responsible Manager
David Furness – Process Manager
2014/15 LTI 025
21st July 2014
Springfield Road,
Sydenham
Wholesale Water – Network
Contractor - Optimise
What happened?
An operative opened the side door of a van and a vibrating plate compactor slipped out and hit him on his right
foot resulting in bruising and swelling just below the ankle
Immediate actions to make the area safe
The van was made secure and operative was taken to hospital and received confirmation of no broken
bones.
Safety message
Ensure that all plant and materials carried in vehicles are properly secured. Regular inspections by supervisors
to ensure vans are clean, tidy and safe
Responsible Manager
Emmeline Smart
2014/15 LTI 024
15th July 2014
Eaton Rise, Ealing
Wholesale Water – Network
What happened?
The IP was attending a broken main with a colleague when he sustained a leg injury. The IP had to move out of
the way of an oncoming vehicle and stood on ground that gave way due to the broken main, causing the IP to
fall into a hole, resulting in bruising and grazing to his leg.
Immediate actions to make the area safe
The IP went to hospital, and the area was made safe.
Safety message
Management of Change - As part of the conducting a risk assessment and SHE5, prior to starting and
throughout the task, consider the surroundings and the hazards of working in close proximity to the vehicular
traffic and ensure all personnel are made aware of the hazards.
Responsible Manager
Donald Allison
2014/15 LTI 023
2nd July 2014
Ivydale Road, London
SE15
Water Network Contractor Essential Water Services
What happened?
A repair team were carrying out a customer side leakage repair using a moling technique, when a low voltage
cable was struck causing burns to the operative’s right hand and foot.
Immediate actions to make the area safe
The site was made safe and the IP attended hospital.
Safety message
STOP before you dig! Ensure that service drawings are available and that the work area has been accurately
scanned using CAT4E and Genny, and that safe digging practices and correct PPE are used.
Responsible Manager
Leon Fern
2014/15 LTI 022
1st July 2014
Newbury STW
Waste Process (Thames
Valley South)
What happened?
The IP was accessing the press house at Newbury STW. The IP tripped on protruding studs left in situ after
equipment had been removed.
Immediate actions to make the area safe
Incident reported to line manager and the studs were removed.
Safety message
Site managers should ensure the workplace is inspected and unsafe conditions are identified and measures
taken to remove hazard or mitigate the risk. All employees should remain aware of their environment and take
care when moving around an operational site and report unsafe conditions.
Responsible Manager
Richard Dennett – Process Manager
2014/15 LTI 021
21 June 2014
Beckton STW, Lee
Tunnel
Waste Major Projects - MVB
What happened?
An incident occurred on the Lee Tunnel project at the site 4 pumping shaft in the early hours of the morning
when an operative was struck on the small of the back with a strut that was being removed by another
operative.
Immediate actions to make the area safe
No immediate danger.
Safety message
Always establish exclusion zones where there is a risk of others getting injured from another activity. Ensure
good co-ordination of activities by supervisory staff and follow the safe system of work.
Responsible Manager
Andy Sefton – Lee Tunnel PMT
2014/15 LTI 020
18th June 2014
Crossness SPG –
Digester Area
Wholesale Waste - Operations –
South East
What happened?
Concrete had been spilt and hardened creating a trip hazard outside the digester. The injured person tripped
on the concrete injuring his ankle.
Immediate actions to make the area safe
The area has been reviewed and additional trip hazards have been identified. The hazards have been
cordoned off by road cones and will be removed to provide a level area.
Safety message
Trip hazards must be clearly identified and supported by an action plan to make the area safe.
Responsible Manager
Alison Williams
17th June 2014
2014/15 LTI 019
Avebury SPS
Waste – Network Contractor
CelVac
What happened?
CelVac Tankering Services were working at Avebury SPS. After finishing the activity, the IP working for CelVac
climbed up on top of his van to secure ladders to the roof rack and fell off the roof, fracturing his right elbow.
Immediate actions to make the area safe
The IP was taken to hospital, and the area made safe.
Safety message
Safe system of work must be developed to prevent persons from falling from height. If individuals are required
to climb onto van roof, preventive equipment must be in place to prevent falls. If this is not achievable then an
alternative method for securing ladders must be adopted.
Responsible Manager
Tom Metcalf
2014/15 LTI 018
16th June 2014
Beckton STW Lee
Tunnel
Waste Contractor – Major
Projects - MVB
What happened?
The injured person was moving a water bowser with a missing jockey wheel. Whilst hitching the bowser to a
vehicle, to move it, the ‘A’ frame dropped before the pin had been engaged and landed on the IPs foot. The
IP fractured a metatarsal bone in his left foot.
Immediate actions to make the area safe
Browser safely secured.
Safety message
Always take time to plan the activity and assess how to conduct the task safely, poor decision making can
lead to incidents
Responsible Manager
Andy Sefton, Lee Tunnel PMT
2014/15 LTI 017
10th June 2014
Riverside STW
Wholesale Waste - Process
What happened?
The injured person was manually handling a 25kg bag of salt from a stack of bags on a pellet (height of 6
inches from floor level). As he started to lift the bag he strained his back.
Immediate actions to make the area safe
Staff have been instructed not to manually handle the 25kg bags and an assessment is underway to
prevent or limit the need for this manual handling operation.
Safety message
Risk assessments must be completed to ensure manual handling operations are safe. Mechanical lifting
should be used where ever possible.
Responsible Manager
Gary Neicho
2014/15 LTI 016
5th June 2014
Mandela Way, London
Vennsys Installations
What happened?
IP had attended site to take a meter reading. As he was lifting the cover off the chamber he experienced pain
in his lower back.
Immediate actions to make the area safe:
IP left site in safe condition before reporting incident to his Team Leader.
Safety message:
Manual handling should be eliminated where ever possible but when needed ensure the lift is within the
person’s physical capabilities and always ensure that individuals are trained in manual handling and the
techniques are followed. Remember take a zero compromise approach before undertaking any work activity
that could impact on your health and safety.
Responsible Manager
Lynn Ross
2014/15 LTI 015
3rd June 2014
Chamberlayne Road, London
Waste Contractor Optimise
What happened?
The IP was part of a 3 man team who were carrying out the manual lifting of a manhole cover. During the lift,
the cover slipped from their grasp and landed on the foot of the IP. The IP sustained a broken small toe on his
right foot. At the time of the incident appropriate foot protection was being worn.
Immediate actions to make the area safe
The incident was reported to the supervisor. First aid was administered & the IP taken to hospital for Xrays. The IP required surgery and the foot has been placed in a foot shoe and strapped to immobilise the
toes.
Safety message
Consider the surroundings and the hazards when undertaking a task. Ensure there is good communication and
remain focused whilst performing the task. Think about how a person can place themselves or others in the
‘Line of Fire’.
Responsible Manager
David Donnelly
2014/15 LTI 014
What happened?
27th May 2014
North London
Vennsys Installations
The IP was attempting to move a manhole meter cover from its frame, during the lifting operation the IP
experienced some pain coming from his hip and lower back.
Immediate actions to make the area safe:
The IP completed his work, closed the cover and made the area safe.
Safety message:
Never lift outside of your physical capabilities when undertaking any manual handling tasks and always ensure
that you follow your manual handling training techniques.
Responsible Manager :
Warren Mosedale
2014/15 LTI 013
19th May 2014
Park Road, London
Asset Investment
Contractor - Optimise
What happened?
An insulated wrecking bar was being used to break up cement bound sand in the footway. The bar was being
used by a work colleague & struck the IP’s foot. The IP sustained a broken small toe on his left foot. At the
time of the incident the IP was wearing steel toecap boots.
Immediate actions to make the area safe
The incident was reported to the supervisor & the IP taken to hospital for X-rays and to receive treatment and
to have the foot strapped.
Safety message
As part of the risk assessment, prior to starting a task, consider the surroundings and the hazards of working in
close proximity to other persons. Additionally, ensure there is good communication and remain focused on the
task being undertaken.
Responsible Manager
Andrew Baines
8th May 2014
2014/15 LTI 012
Off Site
Operational Contractor –
Network Clean - Optimise
What happened?
The IP was assisting in lifting a Whacker unit from the rear of his van when his index finger on his left hand
became trapped between the pull start cover and the step on the van causing a splintered fracture to the finger.
Immediate actions to make the area safe
Whacker safely secured.
Safety message
Always take time to plan the activity and assess how to safely lift equipment into and out of vehicles.
Responsible Manager
Emmeline Smart, RPM
2014/15 LTI 011
5th May 2014
Beckton STW , Lee
Tunnel
Asset Investment
Contractor - MVB
What happened?
The IP trapped the tip of his right hand index finger whilst handling two inch pipes during dismantling works.
The IP reported the incident to his supervisor but continued working. On the 7th May the IPs finger was still
hurting so he was advised to go to hospital, where the tip of the finger was found to be fractured.
Immediate actions to make the area safe
No immediate danger
Safety message
Ensure you take time when carrying out manual handling activities, watch what you are doing and wear the
appropriate hand protection for the activity. Your hands and fingers are the best tools you have, look after
them.
Responsible Manager
Andy Sefton, Lee Tunnel PMT
2014/15 LTI 010
2nd May 2014
Winnersh, Wokingham
Vennsys Installations
What happened?
A Vennsys plumber arrived on site to undertake a job. The IP collected his tools from the rear of his vehicle and
then knelt down on one knee to open a meter box. The IP was undertaking his work when he experienced a
sharp pain in his lower back.
Immediate actions to make the area safe:
The IP completed the task and left the site in a safe condition.
Safety message:
Before you start any work related task that may require manual handling ensure that you have stretched
sufficiently so that your muscles are warm and ready for the task ahead
Responsible Manager
Joe Coutts
2014/15 LTI 009
2nd May 2014
Lea Bridge Depot
Operational Contractor –
Mitie Security
What happened?
An operative was leaving a port cabin when he tripped on the steps and fell hitting his head as well as causing
abrasions to hand and knee. He was taken to hospital where his abrasions were treated and following a scan
was discharged.
Immediate actions to make the area safe
The area was checked for debris and slip hazards.
Safety message
Ensure all pedestrian walkways and workplaces are safe, conduct a survey not only the workplace but also
the pedestrian routes to the workplace and eliminate any potential slip and fall hazards. Individuals need to
be constantly aware of their surroundings and any changes in levels of walkways.
Responsible Manager
Jim MacIntyre
2014/15 LTI 008
1st May 2014
Crossness THP
Asset Investment
Contractor – Tamesis
What happened?
The IP was walking over the roof of the Cake Building. He stepped over a steel girder (supporting frame work)
on placing his foot on the other side he slipped causing bruising to his right leg when it came into contact with
the existing cable tray.
Immediate actions to make the area safe
Work in the area was stopped until the water could be swept away and cleared up.
Safety message
Constantly check the work areas in conjunction with weather conditions and ensure that walkways are kept
water free where possible.
Responsible Manager
David Baynes
2014/15 LTI 007
1st May 2014
Avey Lane, Waltham
Abbey
Operations - Network Clean
-Performance North East
What happened?
The IP was working to shut off the mains in the early hours of the morning and whilst walking back to van, he
stepped into a divot badly spraining his ankle and foot.
Immediate actions to make the area safe
The site was left safe.
Safety message
It is essential that an assessment of the work area is conducted; ensuring a SHE 5 is completed before work
starts, this includes the surrounding environment or routes / paths that are used for access and lighting. It is
very important to identify and use the safe’s route to work.
Responsible Manager
Rob Hales
2014/15 LTI 006
30th April 2014
Arborfield STW
Operations - Waste Process
- Thames Valley South
What happened?
The IP was carrying out routine operational maintenance on a biological filter. As the IP exited from the
biological filter to the pedestrian footpath, the IP lost his footing and sustained injuries to his right elbow and
back.
Immediate actions to make the area safe
The access to the biological filter was cordoned off with barriers
Safety message
Where there is a serious risk to health and safety, DO NOT start work until the appropriate action has been
taken where required, to control the risks. Complete the Job health and safety checklist SHE 5 and if you
cannot resolve the issue discuss it with your supervisor/manager.
Responsible Manager
Richard Dennett – Process Manager
2014/15 LTI 005
30th April 2014
Off Site Customer Premises
Wholesale Water-NetworkAMP5 Water ContractorsPNDaly(leakage) Lot21
What happened?
IP slipped on customers steps slipped falling on left ankle twisting ankle. Steps were in a poor condition and
covered in foliage.
Immediate actions to make the area safe
IP left site.
Safety message
Always carry out a SHE5 of the access to work area before commencement of any activity.
Responsible Manager
Mark Harrison, PNDaly
2014/15 LTI 004
15th April 2014
Howard Road,
Banbury
Operational Contractor –
Waste Networks – Lanes
Group
What happened?
An operative was attending a blockage activity. In order to access the manhole he had to access the customer's
property which had a disabled access ramp to the front door. After discussing access with the customer he
retreated down the ramp and as he stepped off the side of the ramp he went over on his left ankle. He was
taken to hospital by his field manager where an x-ray confirmed no broken bones but a badly swollen ankle.
Immediate actions to make the area safe
Nil – customer premise.
Safety message
Individuals need to be constantly aware of their work environment, especially when visiting unknown areas like
customer premises or locations in the field.
Responsible Manager
Spencer Whiteley, RPM
2014/15 LTI 003
07th April 2014
Abbey Mills Lee
Tunnel
Capital Delivery Contractor
MVB
What happened?
The injured person was working at Abbey Mills Chamber A2 as a Carpenter. He was working in the chamber
near the carpenter bench and stepped on a piece of timber which was not properly de-nailed, resulting in the
nail puncturing the sole of his safety footwear. The IP was sent to hospital for a Tetanus injection.
Immediate actions to make the area safe
Work was stopped and the area was tidied and made safe.
Tool Box Talk on de-nailing.
Safety message
Ensure that a good standard of housekeeping is maintained including the progressive de-nailing of timber and
that checks are made to ensure that all are wearing the appropriate footwear with mid-sole protection
Responsible Manager
Andy Sefton, Lee Tunnel PMT
2014/15 LTI 002
07th April 2014
Hammersmith Depot
Operations – Network
Waste Trunk Sewers
What happened?
IP was assisting with cutting wedges from an old board using a circular saw when the saw jumped, resulting in
the IP’s left hand ring finger being cut by the saw.
Immediate actions to make the area safe
Saw was isolated and left in a safe condition.
Safety message
In the Line of Fire - Hands should be kept a safe distance away from cutting equipment in motion and blades
should be adequately guarded to prevent contact with the blade, and ensure that the items being worked on
are secured into position.
Appropriate PPE for the task should be worn at all times, as per the risk assessment and safe system of work.
Responsible Manager
Mike Gunn
2014/15 LTI 001
04th April 2014
Bablock Hythe SPS
Witney, Oxfordshire
Operations - Waste Water Thames Valley North
What happened
Injured Person (IP) was attending Sewage pumping station to carry out defect maintenance. IP Lifted hinged
well cover and felt pain in lower back.
Immediate actions to make the area safe
Cover placed back into position
Safety message
It is essential that all manual lifting operations are completed as per training and the four essentials: Lift using upper legs, not backs
 Lift inside your base
 Turn not twist
 Dip and drive
Responsible Manager
Ian Harley
LTI No. 106
31st March 2014
Dornton Road, Balham
Operations – Clean Network
South Central
What happened?
An NST was retrieving tools from the rear of his van when one of the rear door struts failed causing the rear
door to collapse hitting the IP across the shoulder blade area.
Immediate actions to make the area safe
Van door secured.
Safety message
Where possible use the side door to retrieve items from the van until modification is carried out on fleet.
Responsible Manager
Emmeline Smart
LTI No. 105
28th March 2014
Maida Vale Flood
alleviation scheme
Asset Investment
Contractor – Optimise
What happened
A 2 man fitter team were rigging a 130t crawler crane when one of the fitters trapped his middle finger in a
secondary winch cable drum. He was taken by a supervisor to the closest A&E and then later transferred to a
specialist hospital.
Immediate actions to make the area safe
The crane was isolated and quarantined.
Safety message
No one should put any part of their body where there is a risk of entrapment/crushing without suitable
physical controls in place.
Responsible Manager
Nick Gilbert
LTI No. 104
24th March 2014
Auckland Road SPS
Operations – Network
Waste – Trunk Sewers
What happened?
The network team were setting up to clean storm tanks at Auckland Road. The IP was stepping up onto the
walkway to enter the tanks when they caught his foot on the end of the walkway and fell forward onto the
metal walkway grating. His knee hit the grating splitting it open. This required treatment at hospital and a
number of stiches.
Immediate actions to make the area safe
All changes in height on site have been checked and highlighted with spray paint as necessary.
Safety message
Awareness of surroundings is paramount for individuals, as it is for site managers to ensure that work
environments are in a safe state and free from trip hazards wherever possible. Where they remain then they
should be highlighted.
Responsible Manager
Rob Nason, Regional Performance Mgr
LTI No.103
24th March 14
Englefield Road
London
Asset Investment
Contractor – Vennsys
What happened:Injured Person (IP) was attending a customer premises to conduct a meter reading. The IP stood on uneven
ground, fell and badly sprained his ankle.
Immediate actions to make the area safe
No immediate danger.
Safety message
It is essential that an assessment of the work area is conducted; ensuring a SHE 5 is completed before work
starts, this includes the surrounding environment and walkways to be used.
Responsible Manager
Bernard Luckey
LTI No. 102
10th March 2014
Chertsey STW
Operations – Waste Water – Biorecycling
What happened?
An operative working for a delivery contractor was is the process of securing the tarpaulin cover upon an
articulated trailer, when he fell from a height of approximately 3 metres onto a concrete surface.
IP was discovered by a second operative working in the same area, and an Ambulance was called to site. IP was
treated with Morphine, at the scene, and was taken to hospital.
Immediate actions to make the area safe
Area was made safe, to prevent any other vehicle entering the area.
Safety message
All staff working off ladders must maintain a 3 point contact.
Responsible Manager
Tom Penny, Bio Recycling
LTI No. 101
7th March 2014
Perry Lane, Wroughton, Wilts
Operations – Clean
Networks - Leakage
What happened?
A leakage technician was working within the boundary of a customer’s property undertaking a customer side
leak investigation. The technician slipped on some uneven block paving, turning his ankle. He didn’t consider it
to be serious until he took his work boot off and it started to swell. He visited the hospital where he was
diagnosed with a sprained ankle and told to rest.
Immediate actions to make the area safe
The site conditions were believed to be safe to work within.
Safety message
It’s important that you check your surroundings before commencing work, especially where the work
environment is an unfamiliar one. This should be considered as part of the point-of-work risk assessment (TW
SHE5), and extra care taken if the area is uneven.
Responsible Manager
Nigel Membury
LTI No. 100
2nd March 2014
Algarth Ave, GU2
Operations – Waste Networks
What happened?
An operative was attending a blockage clearance job, and had finished jetting and was removing the hose from
the chamber when it became stuck. In order to remove the hose he stepped back from the cover he was
standing on for stability and his foot became stuck in mud surrounding the chamber. As the operative
attempted to free his foot, he lost his balance. He fell injuring his knee.
Immediate actions to make the area safe
The operative’s assistant made area safe.
Safety message
This incident highlights the importance of risk assessing your environment. The muddy wet conditions in which
this type of activity is undertaken is not uncommon and this could cause slips or trips.
These conditions need to be taken into account during the point of work risk assessment, and for appropriate
actions taken to mitigate against them in the safe system of work.
Responsible Manager
Rob Nason, Regional Performance Manager
LTI No. 99
1st March 2014
Beckton STW
Capital Delivery Contractor
- MVB
What happened?
During night shift two fitters were removing a slurry pipe bracket within the slurry treatment plant de-sander
building. One fitter was acting as a fire watchman but strained his back as he bent down to lift a piece of steel
section - he was not lifting the object at the time. As the back pain got worse the IP went home.
Immediate actions to make the area safe
No immediate danger
Safety message
Manual handling should be eliminated where ever possible but when needed ensure the lift is within the
person’s physical capabilities and always ensure that individuals are trained in manual handling and the
techniques are followed. Remember take a zero compromise approach before undertaking any work activity
that could impact on your health and safety.
Responsible Manager
Phil Price – MVB Health and Safety Manager
LTI No. 98
24th February 2014
Crossness STW
Operations – Waste Water
Operations
What happened?
The IP was moving screenings with a manual pallet truck inside the screening house when he slipped on the
wet tiled floor. He hit the middle of his back on the outlet penstock, causing bruising and discomfort. The floor
had been cleaned and excess water removed just prior to the task commencing.
Immediate actions to make the area safe
The floor was already clear of excess water. This task would normally use a powered electric pallet truck
but at the time it was faulty, this has now been repaired.
Future use of the manual pallet truck has been stopped, and the purchase of a standby electric pallet truck
initiated.
Safety message
When equipment fails, alternative methods / equipment should be fully assessed to identify previously hidden
hazards.
Responsible Manager
Peter Beckingham
LTI No. 97
21st February 2014
Aldersgate Street, London
Asset Investment Vennsys Installations
What happened?
A Meter Reader was carrying out the first task of the day, lifting a meter cover, during this lifting operation the
IP experienced pain and discomfort in his lower back.
Immediate actions to make the area safe:
The IP left the site in a safe condition and reported the incident to the meter reading operational manager in
the absence of his Team Leader.
Safety message:
Manual handling should be eliminated where ever possible but when needed ensure the lift is within the
person’s physical capabilities and always ensure that individuals are trained in manual handling and the
techniques are followed. Remember take a zero compromise approach before undertaking any work activity
that could impact on your health and safety.
Responsible Manager
Martin Smith
20th February 2014
LTI No. 96
Long Reach STW
Asset Investment
Contractor - AECOM
What happened?
The IP was unlocking a gate when he stepped on a plastic manhole cover. The cover dislodged and his left leg
went into the hole causing injuries to his lower leg.
Immediate actions to make the area safe
Work was stopped. The manhole frame and cover was replaced and Heras fence erected around the manhole
to ensure that the location was safe. A survey was immediately carried out to ensure that there were no other
similar instances. Two identical locations were quickly found and marked. The project team will permanently
secure all 3 manhole covers with a concrete slab.
Safety message
Ensure all pedestrian walkways and workplaces are safe, conduct a survey not only the workplace but also the
pedestrian routes to the workplace and eliminate any potential slip and fall hazards.
Responsible Manager
Operations: Daniel Kennedy Capital Delivery: Paresh Kavia
LTI No. 95
16th February 2014
Farmoor WTW
Operations – Clean Water
What happened?
The injured person was leaving a portable centrifuge trailer via the steps when he lost his footing and fell to
the floor, injuring his back.
Immediate actions to make the area safe
The Centrifuge is isolated and will not be used until an access platform has been installed.
Safety message
Before conducting a task or moving around an operational site, ensure you are aware of your surroundings,
especially any changes in levels when walking.
Responsible Manager
Ian Luckman
LTI No. 94
11th February 2014
Highbury Quadrant, London N5
Operations –
Network Clean
What happened?
The IP was attending a broken main whilst on standby. Whilst opening a fire hydrant to re charge the water
main he felt a twinge in his back causing him pain.
Immediate actions to make the area safe
Area made safe covers replaced.
Safety message
Valve operation can be challenging at the best of times and more so when operation are carried out where
there is uneven ground, stiff valves, public and traffic issues; always ensure a SHE 5 is completed and follow
training (Pristine manual handling training, procedures and guidelines) when operating valves.
Responsible Manager
Gareth Parry, Regional Performance Mgr.
LTI No. 93
11th February 2014
Gerrards Cross STW
Operational Contractor
–Varicon 3D Drives
What happened?
A specialist contractor was carrying out the replacement and upgrade of a flow Inverter, to an isolated existing
MCC panel. Whilst undertaking this task the IP removed a protective cover which housed live electrical
components and in doing so came into contact with live 415v resulting in an electrical flash which burned the
IP’s face, neck and left hand.
Immediate actions to make the area safe
The area was made safe; the IP was taken to hospital and is in a stable condition. It is believed he will make a
full recovery.
Safety message
Ensure all electrical works have the necessary authorisations (TWOSA/ TOCOP), permits and isolations in place.
Ensure that there are trained competent persons carrying out the works and that all persons have been briefed
and fully understand the safe systems of work and necessary controls.
Responsible Manager
Fred Kemp/ Jevan Laxen
LTI No. 92
3rd February 2014
Off site: Customer
development site
Asset Investment -Developer
Services
What happened?
The IP was lifting a manhole cover (using the correct equipment) to check whether the manhole was backing
up following a report of a blockage, during the process of removing the cover the IP felt a slight twinge in his
lower back.
Immediate actions to make the area safe:
The IP left the site in a safe condition and then reported the incident to the site supervisor.
Safety message:
Manual handling should be eliminated where ever possible but when needed ensure the lift is within the
person’s physical capabilities and always ensure that the individuals are trained in manual handling and the
techniques are followed.
Responsible Manager
Stephanie Dixon
LTI No. 91
2nd February 2014
Bay Road, Bracknell
Operations - Waste Network
What happened?
A Network Engineer was undertaking daily van checks on his vehicle. Whilst he was topping up the screenwash reservoir, the bonnet of the vehicle dropped, trapping his hand. He attended A&E to have the injury
checked, and whilst the x-rays indicate no broken bones, his hand has swollen up, severe enough for him to be
admitted to hospital pending potential surgery.
Immediate actions to make the area safe
The vehicle, a Transit Connect, has a fixed stay to hold the bonnet open. This is to be inspected to check for
mechanical faults. All team members were texted by the line manager to ensure they were aware of the
incident, and to check their own vehicles, ensuring they were extra vigilant when undertaking their own
checks.
Safety message
When working under the bonnet of a vehicle, ensure that the mechanical stay is firmly engaged into the
locating lugs; avoid placing your hands in the “line of fire” where they may be struck should the stay fail. Be
aware of the weather conditions you are working in, and where it is windy, especially with hydraulic stays, try
and locate the vehicle out of the direct wind.
Responsible Manager
Spencer Whitely, Regional Manager