Our vision, mission and goals A message from John Wendling, CEO, Magellan Behavioral Health of Nebraska As we enter a new year, we are looking to shape our future and clarify our direction with our vision, mission and goals. What is our key objective? Looking toward the future: Our vision We will transform the healthcare delivery model into an innovative, interconnected collaboration of members, providers, community-based organizations and Magellan. We will ensure that high-quality outcomes, access to care, positive consumer experience and being responsible fiscal stewards for Nebraska taxpayers are the first priorities. This collaborative approach may require us to change the way we deliver services to our members. The purpose for this change is to establish high-quality outcomes in a low-cost service model. Innovation with experience: Our mission    To provide transparent access to high-quality healthcare services, ensuring our members receive person-centered care. To maximize our experience, knowledge and relationships as a provider-driven organization that incentivizes for quality care delivery. To act first and always with respect, integrity and excellence in our actions and operations. The way we operate: Our goals We recognize that access to care, quality and the cost of care can be balanced only by meeting the unique needs of the population. The private and public sectors are not “populations”; they are payer groups. Healthcare has historically engineered solutions to fit the payment model (Medicare, Medicaid, and commercial) instead of the consumer. There is a need to build delivery systems that achieve the Centers for Medicare and Medicaid Services (CMS) adoption of the Institute for Healthcare Improvement (IHI) Triple Aim. The Triple Aim goal is to accomplish the following:  Improve the health of the population  Enhance the consumer experience (including quality, access and reliability)  Reduce, or control, the per capita cost of care Our objective is to “lead the transformation of healthcare” by employing the model of care that is focused on health rather than [just] the disease. Within our organization and 1—Magellan Behavioral Health of Nebraska/MagellanofNebraska.com collaboration of our provider and community partners, we believe the IHI Triple Aim will help us frame our work and focus outcome discussions on measures that matter in the three realms of health, experience and cost. This approach will incorporate the following objectives:  A model designed to move individuals to the most appropriate setting  Infrastructure that is health-focused and anticipates consumer needs  Integrated care for individuals with physical and behavioral conditions and a focus on the interrelationship between them  A single-point of contact for the member that will coordinate a comprehensive, integrated care plan and assist the member to identify appropriate resources, services, education and compliance. For more information, please contact me at 402-440-0093 or at [email protected]. 2—Magellan Behavioral Health of Nebraska/MagellanofNebraska.com