City of Stoke-on-Trent
Care Services Directory 2015
Queens Park,
Longton
The comprehensive guide
to choosing and paying for care
• Home support • Housing options • Useful contacts • Care homes
In association with
www.carechoices.co.uk
Davlyn House Care Home
Visit our website at: http://davlynhouse.co.uk/
Established in 1988, the home is purpose built to social service
requirements and set in open countryside with views stretching as far as
Mow Cop. Easily accessible from Potteries, Staffordshire Moorlands and
Cheshire.
The aim of our home is to enable residents to achieve their potential capacity,
physical, intellectual, emotional and social. This can be best achieved by
sensitive recognition and nurturing of that potential in each individual and by
understanding that this may change over a period of time.
There are fifteen ground floor bedrooms and four first floor bedrooms. The
home has easy access for wheelchairs, spacious bathrooms and a shower is
also available which has also been adapted for easy use.
A range of activities take place within the home which include musical
movement, theatre production, zoo lab, entertainers, the local Church and
trips out including local canal trips.
There are two comfortable lounges and a conservatory, with views over
the picturesque garden which is resident friendly and secure. The lounges
promote smaller group interaction which encourages socialisation between
residents. There are facilities for residents to enjoy quiet moments when they
wish.
Secluded seating areas surround the colorful gardens with easy walkways for
all to enjoy with raised beds for the residents who wish to renew gardening
hobbies, or spend time watching the birds and wildlife. There are also two
garden rooms available for residents to enjoy the garden on those not so good
days, all with easy access.
41 Bull Lane,
Brindley Ford,
Stoke-on-Trent,
ST8 7QL
Davlyn House Amend FP.indd 1
l
l
Accommodation for
20 residents
Nurse call system in all
rooms
l
Picturesque views
l
2 comfortable lounges
l
Conservatory
l
Garden with secluded
seating areas
Telephone: 01782 512269
Mobile: 07740 122 731
Email Head Office: [email protected]
Email Care Manager: [email protected]
20/11/2014 16:24
Contents
Introduction4
The Care Act 2014 and what it means for me
4
Should I contact the council for help?
5
Will I need ‘formal’ care and support?
5
Will I have to pay?
5
Who will arrange my care?
5
Living at home
7
Getting out and about
8
Being a carer
8
What are my housing options?
9
Care homes checklist
10
How do I know if someone is being abused
and what do I do? 11
Giving feedback
12
Useful contacts
12
Listings 16
Home care providers
16
Care homes
18
Care homes with nursing
21
Index22
All the listings in this publication of care homes, care homes with nursing and home care providers are supplied
by the Care Quality Commission (CQC) and neither City of Stoke-on-Trent Council nor Care Choices can be held
liable for any errors or omissions. This Directory is available electronically at www.carechoices.co.uk. There is also
a Browsealoud option for those requiring the information in spoken word.
To obtain extra copies of this Directory, free of charge, call Stoke-on-Trent Adult Social Care Contact Centre
on 0800 561 0015.
Alternative formats
This Directory is available electronically at www.carechoices.co.uk.
For those requiring the information in spoken word, there is also a Browsealoud option.
Visit www.carechoices.co.uk for further assistance with your search for care
3
Introduction
If people start to find it difficult to be as independent as they
used to be, they and their families/friends need to know about
the care and support services in the area and where they can
go for advice and help. This Directory is an important source of
this information for people living in the Stoke-on-Trent area.
There are many local organisations providing care and
support (eg. the council, voluntary organisations, private care
agencies, health services), and the information in this Directory
will help you to begin to understand the different options
available or advise where you can get more details.
Many of the local organisations listed at the back of this
Directory will also be able to help and to tell you about local
services.
If you, your family or friends can use the internet then you
can use the Staffordshire Cares website and service directory
to find information and guidance. The website covers the
whole of Staffordshire but tailors the information to the
reader’s location and there are different sections providing
different types of guidance:
•general information (main pages – includes links to national
and local agencies and the City Council website);
•help to identify and choose the sort of help that you need
(Me, Myself and I pages);
•lists of local services (Purple Pages);
•help to identify and choose equipment and services (My
Choices pages);
•information about local care assistants (CareMatch pages);
•Easy Read information about local services; and
•British Sign Language information for people with hearing
difficulties (BSL pages)
Visit www.staffordshirecares.info for more details.
We hope that you find this Directory and the Staffordshire
Cares website helpful, however if you can’t find the
information that you need then telephone 0800 561 0015
(Stoke-on-Trent Adult Social Care Contact Centre).
Alternatively, you can call this Directory’s free independent
helpline on 0800 389 2077 for impartial advice on your care
options or visit www.carechoices.co.uk where you can
search for care solutions locally and nationally.
Queens Park, Longton
The Care Act 2014 and what it means for me
The Care Act 2014 introduces a number of changes to the way
that social care and support services are provided to adults
and carers. These focus on citizens’ wellbeing and preventing
(or delaying) the need for social care, and are built around
people’s needs and what they want to achieve in their lives
(outcomes). The changes will be implemented in two stages April 2015 and April 2016.
Some of the main changes in April 2015 include:
•early intervention and prevention services;
•assessments that focus on what a person wants to achieve
and what sort of support they might need to do this;
•making sure that information and advice is available
(including financial advice);
•introduction of a national eligibility criteria;
•carers’ entitlement to their own assessment of needs;
•a legal right to a Personal Budget and Direct Payment;
•self-funders’ entitlement to an assessment and support plan;
•making sure that diverse and quality support is locally
available;
4
•ability for everyone (including self-funders) to request a
Deferred Payment Agreement (DPA) if in residential care
and meeting the eligibility criteria; and
•ability for councils to charge interest on DPAs.
In April 2016 further changes to the way that social care is
funded will take place including:
•a limit to the amount that anyone will have to pay for
eligible care and support (known as a ‘cap’ and requiring
a care account to be held with the local council to track
expenditure); and
•an increase to the amount of capital that a homeowner
in residential care can have before they are entitled to
financial support from the council.
More details about the Care Act and how it may
affect you can be obtained from the Adult Social
Care Contact Centre on 0800 561 0015 or by
visiting www.staffordshirecares.info
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Should I contact the council for help?
Sometimes all that you need to stay independent and
healthy is some general help with things around the
house such as cleaning, preparing meals, gardening etc.
Your family, friends, or local community and voluntary
organisations are often best placed to help you find this,
so it may not be necessary to ask the council for help. Also,
simple pieces of equipment (such as hand rails, specialist
kitchen equipment etc) can be of great assistance in helping
you to stay independent and safe. There is more information
about this on page 7 and at www.staffordshirecares.info
However, if you feel that this level of support is no
longer working for you (e.g. you are struggling with your
personal care or ability to get out and about), you can ask
for professional advice by calling the Adult Social Care
Contact Centre on 0800 561 0015 (or ask someone to do
this for you).
Will I need ‘formal’ care and support?
People may need professional help to keep safe and well
because they have developed an illness or disability, are frail,
have family difficulties, or are just getting older and finding
day-to-day life more difficult. To identify whether you need
formal care to enable you to remain independent, a social
worker can look at what you can and can’t do (as well as
what you would like to be able to do) and advise you.
Everyone is entitled to this ‘assessment’ (including carers)
and sometimes it will take place over the phone and
sometimes face to face in your home. Depending on what
your needs are (whether you are eligible to receive help
from the council is based on criteria set by the Government),
the council may then be able to make the necessary
arrangements for you. If not (or if you prefer), you will be
advised about the community/voluntary agencies and
private organisations that can help you.
Will I have to pay?
There is no charge for the ‘assessment’ described above
or for any advice that the council provides afterwards, but
unfortunately formal care services are not free. However,
it is very important to be aware that the council may be
able to help with this.
To determine whether the council can contribute to or
pay in full for the formal care that you need, it is necessary
to look at your ability to pay yourself. There are different
rules for this depending on whether you need formal
care in your home or whether you need some form of
residential care. If you want more information about this
see www.staffordshirecares.info or telephone the Adult
Social Care Contact Centre on 0800 561 0015.
If you are assessed as not being eligible for funded
services you can still get help and advice to find the
support you want, a local organisation called A4e can
offer a range of support for you (there may be a charge
for this). Contact details are on page 12. A separate guide
is available to help you with this (Practical Guide to Care) available from the council or in GP waiting rooms.
Who will arrange my care?
If the council contributes to or pays for your formal care
they will also make the necessary arrangements for you to
receive it. There are changes to the way they provide care
and support to older people and people with disabilities, as
traditionally professionals made many of the decisions about
the support that people could have and how this would be
provided. As a result, people often had limited choice about
the services they received - this has now changed.
Personalisation (the idea)
Now, there is more emphasis on the individuals who
receive support and help. This means that you will be
involved every step of the way, allowing you to have more
choice and control over your life and receive services
designed specifically around you. This is sometimes referred
to as ‘Self-Directed Support.’ It recognises that some people
can manage their support on their own whilst others need
help - from family or friends or people who are paid to help.
Visit www.carechoices.co.uk for further assistance with your search for care
5
Personal Budgets (your support)
If you are eligible for social care assistance a social worker
will complete an assessment to help you and the council
understand what kind of support you need. The assessment
will also help to identify the cost of your support.
Once the assessment has been agreed a support plan
will be written to set out how your needs are to be met. The
plan needs to support you in a positive way so that your
physical, mental and social wellbeing improves. This needs
to be agreed before your support can be costed and chosen
(your Personal Budget).
If you want to, you can take your Personal Budget as
a cash payment (Direct Payment). You could even mix
and match your support by taking part of your budget as
a Direct Payment as well as using some of the council’s
traditional services.
Your social worker will be able to explain all the options
and can help you to decide how best to use your Personal
Budget.
Direct Payments (money to buy your support)
These are cash payments that you can receive instead of
having traditional social care services.
Having a Direct Payment allows you to have more
control, allowing you to design the support you receive to
meet your specific needs and to do so in more innovative
and creative ways.
Here are some examples of how you could use your
Direct Payment:
•pay someone (a Personal Assistant) to provide assistance
on days and times that suit you;
•you could access activities such as the theatre, swimming
pool or a day out somewhere; or
•if you or your carer needs a rest you could pay to go on a
short holiday.
There are some restrictions to what Direct Payments can be
spent on. These will be explained to you if you are eligible.
Support and advice is available through a local
organisation called A4e (see page 12 for contact details).
However, if you would like more information on any of the
above please call the Adult Social Care Contact Centre on
0800 561 0015 or email [email protected]
Help after leaving hospital
If you need some help following a stay in hospital, this can
be arranged before you leave hospital so that you can be
discharged safely and as quickly as possible.
When you are ready to leave hospital you will be
given some information and advice and you can ask
for someone to help you (usually the health and social
workers) to identify if you need support and if you do,
what type of support you might need at home (this is
called an ‘assessment’). Family members, carers or hospital
representatives can also request an assessment for you
but this will only take place if you agree.
Help at home following a hospital stay can range from
a care worker visiting your home or helping you to get out
and about for a short time (this is known as a reablement
service and is free for up to six weeks), through to help
from local voluntary organisations who can help with
a variety of services such as laundry, shopping and
domestic cleaning. The type and level of help that you
need will be identified through the assessment that takes
place with the health and social care workers.
If you are the main carer for somebody who is leaving
hospital you may also need help and support and this can
be discussed (or assessed) at the same time if you wish.
6
For further information please visit
www.staffordshirecares.info or call the Adult Social
Care Contact Centre on 0800 561 0015.
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Living at home
If you struggle with day-to-day tasks such as washing,
dressing and cooking for example, there are useful aids,
equipment, adaptations and home support available
to make things easier and to help you live safely and
independently in your own home.
Equipment
As well as simple gadgets and gizmos, there is a range of
equipment that may help you, including ‘Telecare’ services
such as the Lifeline community alarm pendant. This is a
particularly useful service that can help to reassure individuals
and their families that help is available in the event of a fall or
illness. Other similar equipment includes detectors and alarms
to ensure a person is safe around the home.
Equipment such as grab rails, bath boards, or hoists can
also make living at home easier for people, and it may be
possible for this equipment to be loaned from the Integrated
Community Equipment Service in Stoke-on-Trent.
All of this equipment can be seen and demonstrated at
the Mobility and Independent Living Centre at Trentham
(open to visitors from 9.00am to 5.00pm on weekdays). Some
things can also be purchased from there, however you may
be entitled to receive some things free of charge if we assess
that you need it to maintain your wellbeing at home. If you
would like an assessment to see if Telecare services or other
equipment can help you, please call the Adult Social Care
Contact Centre on 0800 561 0015.
More information about equipment is available by visiting
www.staffordshirecares.info
Adaptations
Adaptations to your home (regardless of whether you own
it yourself or rent) can make your day-to-day life easier and
safer – for example you may be finding it difficult to climb
the stairs so rather than needing to move house you could
install a stair lift.
The council can assess your circumstances and
if appropriate make a recommendation that you
receive a financial grant for this, or (if you are in rented
accommodation) recommend to your landlord that certain
changes are made.
The council can also make recommendations and give
support for you to be re-housed if your current home is
unsuitable (if you are living in rented accommodation).
Referrals can also be made to other agencies where necessary,
such as the wheelchair clinic or to a physiotherapist.
If you would like an assessment or more information about
adaptations, then please call the Adult Social Care Contact
Centre on 0800 561 0015.
Home care
Sometimes it might be necessary to have care provided
within your own home. This involves a care worker visiting
you at home to help you with your personal needs such
as washing yourself, getting dressed, using the toilet or
preparing snacks and meals.
Care in your home is the main way of making sure that
you are safe after a stay in hospital or illness, and it will
help you to regain your independence and confidence.
A care worker will work with you for a short time (usually
six weeks) to help you regain your confidence and skills to
live independently at home.
More information is available at
www.staffordshirecares.info or by telephoning the
Adult Social Care Contact Centre on 0800 561 0015.
Home maintenance and gardening
If you are finding it hard to maintain, repair or adapt your
home the Staffordshire Housing Association (Revival
Home Improvement Agency) may be able to help you.
Revival provides a range of property repairs, adaptations,
handyman, safety checks and other home related services.
To find out if Revival can help telephone 01782 749202 or
visit www.staffshousing.org.uk/our-services/revival
There are also lots of other private and community/
voluntary organisations that may be able to help with home
maintenance and gardening – visit the service directory at
www.staffordshirecares.info for more information.
Visit www.carechoices.co.uk for further assistance with your search for care
7
Getting out and about
What things are there to do?
Keeping active and socialising with others is a great way
to keep healthy and independent - this doesn’t necessarily
mean going to the gym or taking up a sport (although it
may!) but can be as simple as doing the things that you
have always done:
•going to bingo;
•shopping;
•visiting friends;
•going out for coffee or lunch;
•going to community events;
•joining an art/woodwork/singing group etc;
•going to the theatre/cinema;
•visiting parks and gardens;
•helping to walk the dogs at the local kennel; or
•relaxation rooms/treatments/therapies.
These are just examples of the many things that you might
want to do and it is worth remembering that these are
still available to you in many ways – for example you can
arrange these yourself, with a group of friends or you could
see if anything has already been organised (see pages 4
and 5) if you are eligible to receive help from the council.
There are also more structured events for people who
need assistance with personal care/eating etc whilst away
from their daily home arrangements. Often these are
arranged by local voluntary groups and include a visit from
the chiropodist or hairdresser plus lunch/bingo etc.
These all provide an excellent way to socialise, meet new
friends and enjoy different surroundings and can help you
from becoming isolated. They can also give your carer a
break and give them some time to themselves.
Many of these activities are likely to exist fairly close to
your home.
Please visit www.staffordshirecares.info for more
information.
How can I get there?
There are a number of ways to help you to get out and
about in Stoke-on-Trent so that you can be independent
and socialise with others.
Bus pass – if you are over 65 or have certain disabilities
you can have free bus travel in the UK (Monday to
Friday: 9.30am to 11.00pm and weekends/bank holidays:
anytime).
Disabled parking – if you have a severe and permanent
disability you may be entitled to a Blue Badge which
enables you to park closer to where you want to be.
If you qualify for council help then one of their transport
schemes may be able to help you to get out and about.
For information on these and other travel options please
visit www.staffordshirecares.info
Being a carer
If you provide care or support for someone, e.g. a parent,
child, partner, relative, friend or neighbour, then you are a
carer. Carers can be any age and provide support without
being paid.
You may be supporting them because they cannot
manage alone at home or in the community. This could
be because they are elderly and frail, have a physical or
mental illness, experience health problems, have a learning
disability or they could have drug or alcohol problems.
You may help them in a variety of ways, giving practical
help with things like shopping, collecting medication,
cooking and cleaning; providing personal care by helping
them to get washed and dressed or use the toilet; helping
with financial matters; giving emotional support; or helping
them to get out and about.
Looking after someone can be a positive experience but
8
it can also be challenging and exhausting, both physically
and mentally. You may find yourself with very little time for
yourself or to look after your own health and wellbeing.
If you care or look after someone who is unable
to manage on their own, then you are entitled to an
assessment, where we may be able to offer assistance and
support (discussed on page 5).
If you are eligible for social care services we can also
offer you a Direct Payment which allows you to choose and
purchase for yourself services that best meet your needs.
For more information and advice about getting help if
you are a carer, looking after someone in Stoke-on-Trent,
please visit www.staffordshirecares.info or www.stoke.
gov.uk/carers or call the Adult Social Care Contact Centre
on 0800 561 0015 or if you are a young carer (under 18
years of age) please call 01782 235422.
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Emergency help
The Carers Emergency Scheme is a scheme that provides
assistance to a carer (24-hours a day, seven days a week) in the
event that a carer is involved in an accident or emergency.
It is open to carers who have had either a joint community
assessment or separate carer’s assessment (see page 8). It
is free to join, and they can register via an application form
available from Adult Social Care.
The carer will receive an Emergency Card which shows the
contact number and their own personal reference number.
The carer must carry the card at all times and in the event of
an emergency the carer or person attending will phone the
contact number on the card.
The contact centre at the support agency will ask for the
reference number and immediately initiate the emergency
plan.
The scheme offers reassurance and peace of mind to both
the carer and the person cared for.
If you would like to speak to someone about the scheme
please call the Adult Social Care Contact Centre on
0800 561 0015.
What are my housing options?
You may feel that you have exhausted all the options to
remain living in your own home and that it is now the
right time to look at moving into more purpose-based
accommodation and support. You are advised to ask the
council to provide you with an assessment of your needs
(see page 5) so that a professional social worker can help
you to decide what the most appropriate option is for you.
This section looks at the different housing options available.
Extra Care housing
Extra Care housing enables you to live independently
for as long as possible in self-contained flats. It provides
a secure environment with care services available
24-hours a day in your own home - provided by a team
of care workers. You have your own kitchen, bathroom,
bedroom(s) and living room, but there are also communal
facilities such as restaurants, lounges, gyms and a hair
salon. Social activities and events are available.
There are five existing Extra Care schemes in the
city and three more are planned. Flats can usually
be purchased, part-purchased or rented (financial
support may be available to you, depending on your
circumstances).
For further information, call the Adult Social Care
Contact Centre on 0800 561 0015.
Sheltered (or retirement) housing
Sheltered or retirement housing is suitable if you like living
independently but want the reassurance of knowing that
assistance is on hand if there is an emergency.
In a sheltered (or retirement) housing scheme you live
independently in a flat or bungalow built especially for
older people within a larger complex, sometimes around a
garden or communal facility and linked to a central control
centre for security. Some schemes have access to a resident
or non-resident manager who provides support, advice and
a link to services for older people.
For further information, call the Adult Social Care Contact
Centre on 0800 561 0015.
Care homes
All care providers in the country must be registered with
the Care Quality Commission (CQC). The CQC inspect
all care homes and report on their findings - these are
available from the care home itself or the CQC (visit
www.cqc.org.uk).
There are two types of care home:
Care homes offering personal care only
If you are reasonably active, but need greater security and
care, a care home offering only personal care may >>
Visit www.carechoices.co.uk for further assistance with your search for care
9
Care homes checklist
© 2015 Care Choices Ltd
Home 1
£
p/w
Home 2 £
p/w
Home 3 £
p/w
First impressions
•
•
•
•
•
1 2 3
• Are there smoking and non-smoking areas?
• Are there arrangements for religious observance?
• Can you handle your own money?
If not, what arrangements are in place?
• Does a hairdresser/chiropodist visit?
• Are residents accompanied on visits to the GP or
hospital?
1 2 3
Staff
Were you met when you first arrived?
Do staff seem warm, friendly and polite?
Do the residents seem happy, active and sociable?
Does the home feel comfortable and welcoming?
Is the home fresh, clean and well-furnished?
Fees
• How much are the fees?
• Do the fees cover all the services available?
• Under what circumstances will the fees alter – e.g.
annually or according to increasing needs?
• Is the notice to terminate reasonable?
Transport
• Do the staff appear clean, cheerful and respectful?
• Do the staff talk to residents and how do they talk
to them?
• Are the staff formally trained?
• Is there an adequate number of staff on day and night?
1 2 3
• Is the home easy to get to for relatives and friends?
• Does the home provide its own transport?
Accommodation
1 2 3
• Are bedrooms single or shared? Is there a choice?
• Can you decorate and re-arrange your room
to suit yourself?
• Can you bring your own furniture and TV?
• Is there a call system for emergencies?
• Are there enough sockets in your room?
• Can you control the heating in your room?
• Can you lock your room and is there a secure
place for valuables?
• Is there a separate dining room? Bar?
• Are there toilet facilities within easy reach of the
communal facilities?
• Are there both showers and baths?
• Are bathrooms adapted to help people in and out
of the bath?
Accessibility
• Are there any rules and restrictions
(e.g. going out, time of return etc)?
• Can you choose when to get up and retire every day?
• How are residents involved in decisions about life in
the home?
• Is there a telephone where you can make and
take calls in private and comfort?
• Is alcohol served or permitted?
10
Visitors
•
•
•
•
1 2 3
Are visitors welcome at all times?
Is there somewhere to see them in private?
May your visitors join you at meals?
Can your visitors stay overnight?
Food
1 2 3
• Do you have a choice about meals?
• Is the food varied and interesting?
• Can the home cater for your dietary needs?
• Can you have snacks or drinks any time
of the day or night?
• Can you eat in your room?
Activities
1 2 3
• Does the home have the right adaptations and
equipment to meet your needs?
• Are all areas accessible for wheelchair users?
• Does the home have extra wheelchairs and
walking aids?
• Is there adequate provision for people with sight or
hearing difficulties?
Life within the home
1 2 3
• Can you continue to pursue your hobbies
and interests?
• Are there organised activities and entertainment?
• Are outings and holidays arranged?
How much do they cost? £................... £................... £...................
• Are escorts available if necessary?
• Is a library service available?
• Can you have your own flower bed or help
in the garden?
• Can you stay in your own room if you want to?
Gardens
1 2 3
1 2 3
•
•
•
•
Are the grounds/gardens attractive?
Are all areas safe and accessible?
Is there somewhere to sit?
Are they quiet?
Contract terms
•
•
•
•
1 2 3
1 2 3
Can you retain your own room if away?
Can you have a short-stay or trial period?
Will you be given a statement of terms on admission?
Are all procedures, such as complaints,
clearly spelt-out?
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Care homes continued
>> be suitable. Most care homes provide you with your
own bedroom, toilet and washing facilities, and can
provide bathrooms with equipment to help you with
bathing. Personal care includes help with bathing,
feeding, and dressing, and help is available 24-hours a day.
There are usually a range of social activities too for you to
take part in.
Care homes with nursing
Care homes with nursing provide all the features of a care
home plus 24-hour nursing support.
Paying for care homes
There are a number of complicated rules about whether
the council can fund your stay in a care home (with or
without nursing). There is some brief information on page
5 about this, however this is too complicated to explain
in this Directory and you should contact the council for
more help about this.
For more information about care homes both with and
without nursing, see the listings starting on page 18 in this
Directory, visit www.cqc.org.uk,
www.staffordshirecares.info or www.carechoices.co.uk
How do I know if someone is being abused
and what do I do?
Who is a vulnerable adult?
A vulnerable adult is someone aged 18 years or over, who
is not able to care for or protect themselves from harm
or exploitation. This might be due to their age, mental
health, sensory loss or a physical or learning disability and
therefore may be eligible for social care services.
Abuse can:
•be an act which goes against your human rights;
•be a single act or repeated acts;
•happen in any relationship;
•result in harm; or
•take advantage of someone’s vulnerability.
What kinds of abuse are there?
There are six main types of abuse:
•physical - for example, shaking, pinching, slapping, forcefeeding, biting, improper administration or denial of
medication;
• search care providers
quickly and easily
• search by postcode/town
and care type
• Information on standards
of care
• links to the latest inspection
reports
With so many providers to
choose from, where do you
start?
• extra information, photos
and direct website links
for hundreds of providers
www.carechoices.co.uk
can help you out.
• checklists to take with
you when you visit
• request a brochure
•psychological - for example, intimidating, rejection,
threatening or ignoring;
•financial - for example, the illegal or unauthorised use
of a person’s property, money, pension book or other
valuables and pressure in connection with wills;
•sexual - for example, forcing a person to take part in any
sexual activity without consent;
•neglect - for example, where a person is deprived of
food, heat, clothing, comfort or medication; and
•discriminatory - including racist, sexist and other forms
of harassment.
Where can abuse happen?
Abuse can happen in any setting and this could take
place in someone’s own home, in a hospital or residential
care home, in a day centre or in a public place.
For further advice and information you can also visit
www.staffordshirecares.info
How do I report abuse?
If you have heard or seen something that worries you,
or if you think someone is being abused, please tell the
council about it by calling the Adult Social Care Contact
Centre on 0800 561 0015 or email
[email protected]
If a crime is being committed or you are scared for
somebody’s immediate safety then call 999 or in a nonemergency 101.
Visit www.carechoices.co.uk for further assistance with your search for care
11
Giving feedback
Why your views are important
The social care service is here to support the people of
Stoke-on-Trent, and listening to complaints, comments and
compliments is one way of trying to make sure that quality
services that meet local needs are being provided.
The council will listen and consider how things can be
improved and making a comment or complaint will not
disadvantage you in any way or place the services that you
receive at risk.
Who can make a complaint?
You have a right to complain if you, a family member or
someone close to you receives a social care service; has been
refused a service; or has been affected by a plan or decision.
How can you tell the council what you think?
The council aims to solve any problems as quickly as
possible. To help do this it is best for you to contact the
staff you have been dealing with or their manager.
You can also contact the Customer Feedback Team:
Tel: 01782 234234
Post: Civic Centre, Glebe Street,
Stoke-on-Trent ST4 1HH
Email: [email protected]
Online: www.stoke.gov.uk/comment
Healthwatch Stoke-on-Trent
Healthwatch Stoke-on-Trent is the consumer champion
for health and social care in Stoke-on-Trent and gives
people a powerful voice - making sure their views and
experiences are heard by those who run, plan and
regulate health and social care services.
Tel: 01782 683080 or email:
[email protected] to feedback your
experience of health and social care services.
Useful contacts
A4e Direct Payments
Unit 008, Stoke Business Village, Staffordshire University,
72 Leek Road, Stoke-on-Trent ST4 2AR
Tel: 01782 442818
Email: a4edirectpayments.staffs.com
Adult Social Care Contact Centre
Tel: 0800 561 0015 Email: [email protected]
Website: www.stoke.gov.uk
Age UK North Staffordshire
83-85 Trinity Street, Hanley, Stoke-on-Trent ST1 5NA
Tel: 01782 286209 General enquiries
Tel: 01782 204995 Information and advice
Email: [email protected]
Website: www.ageuk.org.uk/northstaffs
Approach
Cauldon Chambers, 10 Stoke Road, Shelton,
Stoke-on-Trent ST4 2DP
Tel: 01782 214999
Email: [email protected]
Website: www.approachstaffordshire.co.uk
12
Citizens Advice Bureau, Stoke
Advice House, Cheapside, Hanley,
Stoke-on-Trent ST1 1HL
Tel: 08444 111 444 Website: www.stoke-cab.org.uk
Carers UK
20 Great Dover Street, London SE1 4LX
Tel: 0808 808 7777 Website: www.carersuk.org
Crossroads Staffordshire
Clive Villa, 22 Cemetery Road Shelton, Stoke-on-Trent ST4 2DL
Tel: 01782 268391
Email: [email protected]
Website: www.crossroadsstaffordshire.org.uk
Deaflinks Staffordshire
The Ellis Centre, Wellesley Street, Shelton, Stoke-on-Trent ST1 4NF
Tel: 01782 219161
01782 219161 - Voice only
01782 281125 - Text/Minicom
07977 552414 – 24-hour interpreting mobile (SMS or Voice)
Email: [email protected]
Website: www.deaflinksstaffordshire.com
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Useful contacts continued
Disability Solutions
North Staffordshire Medical Institute, Hartshill Road,
Hartshill, Stoke-on-Trent ST4 7NY
Tel: 01782 638300 Website: www.disability-solutions.net
Douglas Macmillan Hospice
Barlaston Road, Blurton, Stoke-on-Trent ST3 3NZ
Tel: 01782 344300 Email: [email protected]
Website: www.dmhospice.org.uk
Headway North Staffordshire (Head Injuries Association)
Headway House, Elder Road, Cobridge, Stoke-on-Trent ST6 2JE
Tel: 01782 280952 Email: [email protected]
Website: www.headwaynorthstaffs.org
Integrated Community Equipment Services
Open 8.00am to 8.00pm Monday to Friday and 9.00am to
1.00pm on Saturdays.
Tel: 0845 450 5579
Mencap (Mid Staffordshire)
131-141 North Walls, Stafford, Staffordshire ST16 3AD
Tel: 01785 244270
Website: www.midstaffsmencap.org
Mobility and Independent Living Centre
Milhouse
Unit B3, Trentham Trade Park
(off Stanley Matthews Way)
Trentham, Stoke-on-Trent ST4 8GA
Tel: 0845 330 1144
Email: [email protected]
North Staffordshire Carers Association (NSCA)
Carers Centre, Fenn House,
Duke Street, Fenton,
Stoke-on-Trent ST4 3NR
Tel: 01782 793100
Website: www.carersfirst.com
Revival
Tel: 01782 749202
Email: [email protected]
The Dove Service
The Dudson Centre, Hope Street,
Stoke-on-Trent ST1 5DD
Tel: 01782 683155
Website: www.thedoveservice.org.uk
Residential, Dementia & Nursing Care Home
Newcastle Under Lyme
Rowan Court Care Home, on Silverdale Road, is under new ownership.
The home is now run by leading care provider Avery Healthcare
and brings to Newcastle Under Lyme care provision from a national
company with an award winning reputation. With daily activities,
hotel standard interiors and dining, as well as the best in clinical care.
Rowan Court offers:
• Generously proportioned bedrooms with en-suite walk-in showers
• Restaurant standard food prepared daily
• Vibrant lounges, comfortable quiet rooms & communal dining areas
• Hotel standard support services including a daily programme
of therapeutic activities
• Landscaped garden with raised beds.
Come and see for yourself, call 01782 622144
Manager: Rachel Simpson | www.rowancourtcarehome.co.uk | [email protected]
Visit www.carechoices.co.uk for further assistance with your search for care
13
Choices Housing Association is a leading, multi-award winning
not-for-profit housing and care organisation. Based in Staffordshire,
Choices provides a range of care and support services to meet a
variety of needs.
–
–
–
–
–
–
–
Residential Care Homes
Supported Housing
Care At Home
Respite Care
Dementia Care
Day Services
Home Care
For more information about our housing, care and
support services please call 01782 254 000
or visit www.choiceshousing.co.uk
Housing
Care
Support
Getting to know your
elderly care options
in Stoke-on-Trent
We know that personalised care in a warm
and welcoming care home, that’s close to
your family and friends is really important.
That’s why we offer long and short stay aged
care options at Stadium Court Residential and
Nursing Home in Stoke-on-Trent. What’s more, you
don’t need our health insurance to stay with us.
To find out more about your elderly care
options at Stadium Court
Call
01782 478635†
†Calls may be monitored and may be recorded for training purposes.
The Limes Residential Home
T: 01782 844855
E: [email protected]
The Limes is located in the Fenton area of Stoke-on-Trent and well-situated for access to local amenities and transport,
supporting the independence of those with care needs while delivering a professional and tailored service. The residence
is ideal for people with mobility issues and also specialises in dementia care, being a pleasant environment that supports
a relaxing lifestyle. All carers are highly-trained and experienced in delivering services that respect the individual, having
access to excellent care resources and expertise. The home and all the bedrooms are decorated to the highest standards.
All bedrooms have en-suite facilities including showers. The home also boasts a beautiful fully secure garden where
residents can sit out and enjoy the outdoors in a safe environment.
Glebedale Road, Fenton, Stoke-on-Trent, Staffordshire ST4 3AP
14
Home Manager: Terrina Willshaw
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Spratslade House, our care
home situated in Stoke-On-Trent,
caters for up to thirty people.
HELPING YOU STAY
AT HOME
Personal Care
Respite Care
l
Companionship
It can also provide care for a limited number of
physically disabled people, or people with dementia
related illness.
Meal Preparation
Convalescence Support
l
Dementia Care
l
l
l
l
Spratslade House
Belgrave Avenue, Dresden,
Stoke On Trent, ST3 4EA
Tel: 01782 311 531 Fax: 01782 355 352
Email: [email protected]
www.pearlcare.co.uk/spratslade
01782 622330
www.homeinstead.co.uk
Four Seasons Care Home
Daycare Domiciliary
Services Ltd
Quality Care Provider
Four Seasons has been providing the very best
care, accommodation and facilities for residents for
over 20 years.
The home is set in quiet and comfortable surroundings,
with pleasant gardens and good views of the surrounding
countryside.
We specialise in caring for those suffering from dementia.
We attend to not only their physical needs, but their
emotional needs as well, so they can still enjoy the best
quality of life possible.
Are you not quite ready to move into a
care home yet?
Do you find that living independently,
certain tasks are becoming a little too much
for you?
If you’d prefer to continue to live in your
own home, but just need a little extra
assistance, our Home Care service may be
the answer for you.
Call us to arrange a visit on 01782 336 670 or email
us at: [email protected]
Our trained staff will visit you in your home
to offer basic care and assistance with
household tasks.
77 The Wood, Stoke-on-Trent, Staffordshire ST3 6HR
Call us now on 01782 343 133
For further information visit our website: www.fourseasonscarehome.co.uk
developed by the publisher of this Directory
With so many providers to choose from, where do you start?
www.carechoices.co.uk can help.
•
•
•
•
search care providers quickly and easily
search by postcode/town and care type
Information on standards of care
links to the latest inspection reports
• extra information, photos and direct
website links for hundreds of providers
• request a brochure
• checklists to take with you when you visit
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
Visit www.carechoices.co.uk for further assistance with your search for care
15
Home care providers
ANA NURSING & CARE SERVICES
Burslem
OP D PD LDA MH SI YA
Tel: 01782 833722 CASTLEROCK RECRUITMENT GROUP LIMITED STOKE
Stoke-on-Trent
Tel: 01782 365017 OP
APEX HEALTH + SOCIAL CARE - STAFFORDSHIRE
Hanley
OP D PD LDA MH SI YA AD
Tel: 01782 269669
CREATIVE SUPPORT STOKE-ON-TRENT
Stoke-on-Trent
OP D PD LDA YA
Tel: 01782 620553 AR1 HOMECARE LIMITED
Tunstall
Tel: 01782 818076 CROSSROADS CARE STAFFORDSHIRE
Shelton OP D PD LDA MH SI YA AD
Tel: 01782 268391 OP D PD MH SI YA AD
B&H CARE LTD
Stoke-on-Trent
Tel: 01782 817111
OP D PD SI YA
CUSTOM CARE (STOKE)
Stoke-on-Trent
Tel: 01782 839023 OP D PD SI YA
DAYCARE DOMICILIARY SERVICES
Longton
Tel: 01782 343133 Advert page 15 OP D PD YA
CARE HOMES STOKE LIMITED
Burstem
OP D PD LDA MH SI YA AD
Tel: 01782 815182
GLORY COMFORT CARE LTD
Stoke-on-Trent
OP D PD LDA MH SI YA AD
Tel: 01782 909652
CARE UK LEARNING DISABILITIES
Stoke-on-Trent
Tel: 0333 321 8275 GOLDEN YEARS LIMITED
Longton
Tel: 01782 599866 BLUEBIRD CARE (STOKE-ON-TRENT)
Fenton
Tel: 0786 650 6596 OP LDA YA
CARETECH COMMUNITY SERVICES HANLEY DCA
Hanley LDA
Tel: 01782 208590 GRAFTON ROAD
Stoke-on-Trent
Tel: 0784 761 4590 OP D PD LDA MH SI YA
OP D PD YA
OP PD LDA SI YA
Bottle Kiln
Advertisers are highlighted
Service
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
16
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Home care providers continued
GROCOTT CENTRE LTD
AT HERON CROSS HOUSE, THE
Stoke-on-Trent
OP D PD LDA MH SI YA
Tel: 01782 324715 HAVEN CARE & SUPPORT LTD
Longton
Tel: 01782 598422
HELPING ANGELS LTD
Stoke-on-Trent
Tel: 01782 409690 HOMESTAY CARE LIMITED
Tunstall
Tel: 01782 814475 PD LDA SI
OP D PD LDA SI YA
OP D PD LDA MH SI YA
HUMAN SUPPORT GROUP LTD, THE
Stoke-on-Trent
OP D PD LDA MH SI YA AD
Tel: 01782 433130 INDEPENDENT SUPPORT
Stoke-on-Trent
Tel: 01782 437790
OP D PD LDA MH YA AD
LIFEWAYS COMMUNITY CARE (STAFFORDSHIRE)
Longton
OP D PD LDA MH SI
Tel: 01782 598008 MARLBOROUGH ROAD
Longton
Tel: 0740 773 1247 MEADOWS COMMUNITY CARE, THE
Berryhill
Tel: 01782 234035 MEARS CARE - STOKE
Stoke-on-Trent
Tel: 01782 590020 MSC HOME CARE LIMITED
Stoke-on-Trent
Tel: 01782 823338 OP PD LDA SI YA
OP
OP D PD MH SI YA
OP D PD SI AD
PRESTIGE NURSING STAFFORDSHIRE
Stoke-on-Trent
OP D PD LDA MH SI YA AD
Tel: 01782 409170 QUALITY CARE (STAFFORDSHIRE) LIMITED
Stoke-on-Trent
OP D MH SI YA
Tel: 01782 816037 RADIS COMMUNITY CARE
(STOKE-ON-TRENT)
Stoke-on-Trent
Tel: 01782 412200 OP D PD LDA MH SI YA AD
RADIS COMMUNITY CARE
(WEST END VILLAGE)
Stoke-on-Trent
Tel: 01782 413246
OP
ROWAN VILLAGE
Meir
Tel: 01782 316092 OP D PD LDA MH SI
SANDERSON HOUSE
Stoke-on-Trent
Tel: 01782 324715
OP D PD LDA MH SI YA
SEVACARE STOKE-ON-TRENT
Basford
Tel: 01782 622820 OP D PD LDA MH SI YA
STAFFORDSHIRE
Stoke-on-Trent
Tel: 01782 366260 OP D PD LDA MH SI YA AD
STAFFORDSHIRE COMMUNITY
CARE LIMITED
Stoke-on-Trent
Tel: 01782 478477 SYDNEY WORKS
Stoke-on-Trent
Tel: 01782 450570 OP D PD MH SI YA AD
OP D PD LDA MH YA AD
WISDOM HEALTHCARE LIMITED
Tunstall
OP D PD LDA MH SI YA AD
Tel: 01782 810595 YES4CARE
Longport
Tel: 01782 826091 OP D PD LDA SI
Advertisers are highlighted
Service
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care
17
Care homes
ABBOTS HOUSE
103 Abbots Road, Abbey Hulton,
Stoke-on-Trent ST2 8DU
Tel: 01782 234888 OP D
AGNES AND ARTHUR
Moorland View, Bradeley, Stoke-on-Trent ST6 7NG
Tel: 01782 657583
OP D PD MH SI YA
ALISON HOUSE CARE HOME LIMITED
7 Newton Street, Basford, Stoke-on-Trent ST4 6JN
Tel: 01782 632698 OP D PD MH SI
BEECHES, THE
665 Uttoxeter Road, Meir, Stoke-on-Trent ST3 5PZ
Tel: 01782 310649
OP D
BLURTON ROAD
134 Blurton Road, Blurton, Stoke-on-Trent ST3 2DG
Tel: 01782 336357 LDA YA
CAMBIAN - TRENT VALLEY ROAD
121 Trent Valley Road, Stoke-on-Trent ST4 5HN
Tel: 01782 410280 LDA MH YA
CAMBRIAN, THE
Cambrian Way, Bucknall, Stoke-on-Trent ST2 8PQ
Tel: 01782 214444
OP D PD LDA MH SI YA
CAULDON PLACE
1 Caledonia Road, Shelton, Stoke-on-Trent ST4 2DG
Tel: 01782 275760 OP LDA
CEDARS, THE
2 Harding Road, Hanley, Stoke-on-Trent ST1 3BQ
LDA MH
Tel: 01782 269739 CEDARS, THE
73 Berwick Road, Holden Bridge, Stoke-on-Trent ST1 6EJ
OP D
Tel: 01782 216570 Advert outside back cover
CHILTERN RETIREMENT HOME
23 Kingsfield Oval, Basford, Stoke-on-Trent ST4 6HN
OP D
Tel: 01782 711186 CHIMES, THE
6 St Christopher Avenue, Penkhull,
Stoke-on-Trent ST4 5NA
Tel: 01782 744944 OP D PD MH SI
CHOICES HOUSING ASSOCIATION LIMITED 1 WILLIAM STREET
Fenton, Stoke-on-Trent ST4 2JG
Tel: 01782 746361 Advert page 14
OP PD LDA MH YA
CHOICES HOUSING ASSOCIATION LIMITED 150 COMMUNITY DRIVE
Smallthorne, Stoke-on-Trent ST6 1QF
Tel: 01782 839349 Advert page 14 OP PD LDA MH SI YA
CHOICES HOUSING ASSOCIATION LIMITED 17 NORTON AVENUE
Stanfields, Stoke-on-Trent ST6 7ER
Tel: 01782 819870 Advert page 14 OP PD LDA SI YA
CHOICES HOUSING ASSOCIATION LIMITED 2 COWLEY WAY
Bentilee, Stoke-on-Trent ST2 0RB
Tel: 01782 596047 Advert page 14 OP LDA SI YA
CHOICES HOUSING ASSOCIATION LIMITED 535 HIGH LANE
Stanfields, Stoke-on-Trent ST6 7EP
Tel: 01782 862134 Advert page 14 OP D PD LDA MH YA
CHOICES HOUSING ASSOCIATION LIMITED 60 HOLDCROFT ROAD
Bucknall, Stoke On Trent ST2 8JL
Tel: 01782 570323 Advert page 14 OP D PD LDA MH YA
CHOICES HOUSING ASSOCIATION LIMITED 63 HOVERINGHAM DRIVE
Berry Hill, Stoke-on-Trent ST2 9PS
Tel: 01782 201766 Advert page 14 OP PD LDA MH SI YA
CLAYBOURNE
Turnhurst Road, Chell, Stoke-on-Trent ST6 6LA
Tel: 01782 790500 OP D
COLLINSON COURT
56 Longton Road, Trentham, Stoke-on-Trent ST4 8NA
Tel: 01782 658156 LDA MH YA
CREATIVE SUPPORT - ROBERT HEATH STREET
Robert Heath Street, Smallthorne, Stoke-on-Trent ST6 1LH
Tel: 01782 834064 MH
DACRE HOUSE
38 Church Lane, Stoke-on-Trent ST4 4QB
Tel: 01743 465299 LDA SI YA
Advertisers are highlighted
Service
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
18
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Care homes continued
DAVLYN HOUSE
41 Bull Lane, Brindley Ford, Stoke-on-Trent ST8 7QL
Tel: 01782 512269 Advert inside front cover
OP D
HIGH CROSS HOUSE
93 Blurton Road, Stoke-on-Trent ST3 2BS
Tel: 01782 594696 DERWENT HOUSE
206-208 Lightwood Road, Longton,
Stoke-on-Trent ST3 4JZ
Tel: 01782 599844 HILTON HOUSE
Hilton Road, Stoke-on-Trent ST4 6QZ
Tel: 01782 861308 LDA
DRESDEN HOUSE LIMITED
81 Trentham Road, Dresden, Stoke-on-Trent ST3 4EE
Tel: 01782 343477 OP D PD MH
ELM HOUSE
201 Waterloo Road, Cobridge, Stoke-on-Trent ST6 2HS
Tel: 01782 201837 PD LDA MH SI
FERNLEA
114 Sandon Road, Meir, Stoke-on-Trent ST3 7DF
Tel: 01782 342822 OP PD LDA SI YA
FOUR SEASONS
77 The Wood, Meir, Stoke-on-Trent ST3 6HR
Tel: 01782 336670 Advert page 15
GOLDENDALE HOUSE
45 Plex Street, Tunstall, Stoke-on-Trent ST6 5JQ
Tel: 01782 861308 GORSEFIELD RESIDENTIAL HOME
306 High Lane, Burslem, Stoke-on-Trent ST6 7EA
Tel: 01782 577237 GRACELAND CARE LIMITED
11 Clewlow Place, Adderley Green,
Stoke-on-Trent ST3 5DA
Tel: 01782 593743 OP D
OP D
LDA YA
OP D PD MH SI
HOLLIES, THE
9 Shirley Road, Hanley, Stoke-on-Trent ST1 3PF
PD LDA MH
Tel: 01782 205064 HOLLY LODGE
RESIDENTIAL HOME LIMITED
Gaskell Road, Bucknall, Stoke-on-Trent ST2 9DW
OP D PD MH SI YA
Tel: 01782 303952 JASMINE
125 Regent Road, Hanley, Stoke-on-Trent ST1 3BL
LDA MH
Tel: 01782 280715 KESWICK HOUSE
210-212 Lightwood Road, Longton,
Stoke-on-Trent ST3 4JZ
Tel: 01782 336656 PD LDA
LIGHTWOOD ROAD, 216
Dresden, Stoke-on-Trent ST3 4JZ
Tel: 01782 598422 PD LDA SI
OP
LDA
HANFORD COURT CARE HOME
Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN
OP D PD
Tel: 01782 645140
HANFORD MANOR
85 Church Lane, Hanford, Stoke-on-Trent ST4 4QD
Tel: 01782 642144 OP D
HAVERSHAM HOUSE LIMITED
Longton Road, Trentham, Stoke-on-Trent ST4 8JD
OP D MH
Tel: 01782 643676 Advertisers are highlighted
Service
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care
19
Care homes continued
LIMES, THE
Glebedale Road, Fenton, Stoke-on-Trent ST4 3AP
Tel: 01782 844855 Advert page 14
OP D
LINDLY HOUSE CARE HOME
241 Longton Road, Trentham, Stoke-on-Trent ST4 8DQ
Tel: 01782 657541 OP D
MARROW HOUSE
Forrister Street, Meir Hay, Stoke-on-Trent ST3 1SQ
Tel: 01782 234903 OP D
MEADOWS, THE
Wrenbury Crescent, Berryhill, Stoke-on-Trent ST2 9JZ
OP D PD MH
Tel: 01782 238144 MIMOSA
4 Shirley Road, Hanley, Stoke-on-Trent ST1 4DT
Tel: 01782 280838 LDA MH
NEW LODGE
971 Lightwood Road, Longton, Stoke-on-Trent ST3 7NE
LDA
Tel: 01782 388370 OLCOTE
142 High Lane, Burslem, Stoke-on-Trent ST6 7BT
Tel: 01782 766204 PARK HALL
Ubberly Road, Bentilee, Stoke-on-Trent ST2 0QS
Tel: 01782 406920 Advert outside back cover
OP MH
OP D
PAUL CLARKE HOME
Chatterley House, Chatterley Road, Tunstall,
Stoke-on-Trent ST6 4PX
Tel: 01782 834354 D PD LDA MH SI
POPLARS
123 Regent Road, Hanley, Stoke-on-Trent ST1 3BL
LDA MH
Tel: 01782 209410 REGENT ROAD
41 Regent Road, Hanley, Stoke-on-Trent ST1 3BT
Tel: 01782 263720 ROSEWOOD, THE
202a Bagnall Road, Stoke-on-Trent ST2 7NE
Tel: 01782 538496 LDA
OP PD
ROYAL MENCAP SOCIETY - 30 FOSTER COURT
30 Foster Court, Longton Hall Road, Blurton,
Stoke-on-Trent ST3 2HF
Tel: 01782 593467 LDA
ROYAL MENCAP SOCIETY - 55 DRUBBERY LANE
55 Drubbery Lane, Blurton, Stoke-on-Trent ST3 4BH
LDA
Tel: 01782 311324 RUTLAND HOUSE
Caledonia Road, Shelton, Stoke-on-Trent ST4 2DN
LDA YA
Tel: 01782 263104 RYDAL HOUSE
6 Spratslade Drive, Dresden, Stoke-on-Trent ST3 4DZ
Tel: 01782 330854 LDA
SHAMU
126 Regent Road, Hanley, Stoke-on-Trent ST1 3AY
LDA MH
Tel: 01782 284520 SPRATSLADE HOUSE CARE HOME
Belgrave Avenue, Dresden, Stoke-on-Trent ST3 4EA
Tel: 01782 311531 Advert page 15 ST MICHAELS
Hewitt Street, Chell, Stoke-on-Trent ST8 6JX
Tel: 01782 233201
STRATHMORE HOUSE
27 Queens Park Avenue, Dresden,
Stoke-on-Trent ST3 4AU
Tel: 01782 595947 OP D
OP PD SI YA
LDA YA
TRENTSIDE MANOR CARE HOME
Endon Road, Norton Green,
Stoke-on-Trent ST6 8PA
Tel: 01782 535402 OP D
VILLAS, THE
8 The Villas, West End, Stoke-on-Trent ST4 5AH
Tel: 01782 847947 LDA
WESTON HOUSE
344 Weston Road, Weston Coyney,
Stoke-on-Trent ST3 6HD
Tel: 01782 343818 MH
Advertisers are highlighted
Service
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
20
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Care homes continued
WESTON ROAD, 202
202 Weston Road, Meir, Stoke-on-Trent ST3 6EE
PD LDA SI
Tel: 01782 342123 WESTON ROAD, 209
209 Weston Road, Meir, Stoke-on-Trent ST3 6AT
D PD LDA SI
Tel: 01782 596056 Care homes with nursing
AMBERLEY HOUSE CARE HOME
358 Ubberley Road, Bentilee, Stoke-on-Trent ST2 0QS
OP D YA
Tel: 01782 331200 NEW PARK HOUSE
Chivelstone Grove, Trentham, Stoke-on-Trent ST4 8HN
OP D PD SI
Tel: 01782 657664 BRINDLEY COURT
Station Road, Longport, Stoke-on-Trent ST6 4ND
Tel: 01782 828410 NEWFORD NURSING HOME
Newford Crescent, Milton, Stoke-on-Trent ST2 7EQ
OP PD
Tel: 01782 545547 OP PD
CHOICES HOUSING ASSOCIATION LIMITED 60 HOLDCROFT ROAD
Bucknall, Stoke-on-Trent ST2 8JL
Tel: 01782 570323 Advert page 14 OP D PD LDA MH YA
CREATIVE SUPPORT - LEONORA STREET
20 Leonora Street, Burslem, Stoke-on-Trent ST6 3BS
Tel: 01782 817655 MH
ELDON HOUSE CARE SERVICES
69 Ricardo Street, Dresden, Stoke-on-Trent ST3 4EX
OP D PD
Tel: 01782 326620 GUARDIAN CARE CENTRE
Longton Road, Trentham, Stoke-on-Trent ST4 8FF
OP D PD MH YA
Tel: 01782 644800
HEATHSIDE HOUSE
Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS
OP D
Tel: 01782 771911 HILLTOP MANOR CARE HOME
High Lane, Chell, Stoke-on-Trent ST6 6JN
Tel: 01782 828480
OP D PD
LAWTON RISE CARE HOME
Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS
OP D
Tel: 01782 773000 NEW MILTON NURSING HOME
Rear 1841 Leek Road, Milton, Stoke-on-Trent ST2 7AD
OP D
Tel: 01782 542573 OLD VICARAGE NURSING HOME, THE
751-753 High Street, Stoke-on-Trent ST6 5RD
Tel: 01782 785577 OP PD
RICHMOND MEWS
5 Richmond Terrace, Shelton, Stoke-on-Trent ST1 4ND
LDA
Tel: 01782 222311 SCOTIA HEIGHTS
Scotia Road, Stoke-on-Trent ST6 4HA
Tel: 01782 829100 PD MH YA
STADIUM COURT RESIDENTIAL AND NURSING HOME
Greyhound Way, Stoke-on-Trent ST6 3LL
OP D
Tel: 01782 478635 Advert page 14
WEDGEWOOD UNIT
Greyhound Way, Stoke-on-Trent ST6 3LL
Tel: 0300 365 0337
OP YA
WESTCROFT NURSING HOME LTD
5 Harding Road, Hanley, Stoke-on-Trent ST1 3BQ
OP D PD
Tel: 01782 284611 WESTFIELD LODGE
Weston Coyney Road, Weston Coyney,
Stoke-on-Trent ST3 6ES
Tel: 01782 336777
OP PD YA
Useful questions to ask providers can be found in
the care homes checklist on page 10.
Advertisers are highlighted
Service
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs
Visit www.carechoices.co.uk for further assistance with your search for care
21
Index
Advertisers are in bold
A
Choices Housing Association
Limited - 63 Hoveringham Drive 18
Haversham House Limited
19
Abbots House
18
Heathside House
21
Claybourne18
Agnes and Arthur
18
Helping Angels Ltd
17
Alison House Care Home Limited
18
Collinson Court
18
High Cross House
19
Amberley House Care Home
21
Creative Support - Leonora Street
21
Hilltop Manor Care Home
21
Ana Nursing & Care Services
16
Creative Support
- Robert Heath Street
18
Hilton House
19
Creative Support Stoke-on-Trent
16
Hollies, The
19
Crossroads Care Staffordshire
16
Holly Lodge Residential
Home Limited
19
Custom Care (Stoke)
16
Homestay Care Limited
17
Human Support Group Ltd, The
17
Apex Health + Social Care Staffordshire16
AR1 Homecare Limited
16
B
B&H Care Ltd
16
Beeches, The
18
Bluebird Care (Stoke-on-Trent)
16
Blurton Road
18
Brindley Court
21
C
Cambian - Trent Valley Road
18
Cambrian, The
18
Care Homes Stoke Limited
16
Care UK Learning Disabilities 16
CareTech Community Services Hanley
DCA16
Castlerock Recruitment Group Limited
Stoke16
Cauldon Place
18
Cedars, The (Hanley)
18
Cedars, The (Holden Bridge)
18
Chiltern Retirement Home
18
Chimes, The
18
Choices Housing Association
Limited - 1 William Street
18
Choices Housing Association
Limited - 150 Community Drive 18
D
Dacre House
18
Davlyn House
19
Daycare Domiciliary Services
16
Derwent House
19
Dresden House Limited
19
E
Eldon House Care Services
21
Elm House
19
F
Independent Support
19
G
17
J
Jasmine19
K
Keswick House
19
L
Lawton Rise Care Home
Fernlea19
Four Seasons
I
21
Lifeways Community Care
(Staffordshire)17
Lightwood Road, 216
19
Limes, The
20
20
Glory Comfort Care Ltd
16
Lindly House Care Home
Golden Years Limited
16
Goldendale House
19
M
Gorsefield Residential Home
19
Marlborough Road
17
Graceland Care Limited
19
Marrow House
20
Grafton Road
16
Meadows Community Care, The
17
Meadows, The
20
17
Grocott Centre Ltd at
Heron Cross House, The
17
Mears Care - Stoke
Guardian Care Centre
21
Mimosa20
Choices Housing Association
Limited - 17 Norton Avenue
18
Choices Housing Association
Limited - 2 Cowley Way
18
Choices Housing Association
Limited - 535 High Lane
H
18
Hanford Court Care Home
19
N
Choices Housing Association
Limited - 60 Holdcroft Road 18, 21
Hanford Manor
19
New Lodge
20
Haven Care & Support Ltd
17
New Milton Nursing Home
21
22
MSC Home Care Limited
17
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Index
continued
Advertisers are in bold
New Park House
21
Richmond Mews
21
Strathmore House
20
Newford Nursing Home
21
Rosewood, The
20
Sydney Works
17
Rowan Village
17
Royal Mencap Society
- 30 Foster Court
20
Royal Mencap Society
- 55 Drubbery Lane
20
Rutland House
20
V
Rydal House
20
Villas, The
O
Olcote20
Old Vicarage Nursing Home, The
21
P
Park Hall
20
Paul Clarke Home
20
Poplars20
T
Trentside Manor Care Home
20
20
W
S
Sanderson House
17
Wedgewood Unit
21
Scotia Heights
21
Westcroft Nursing Home Ltd
21
Sevacare Stoke-on-Trent
17
Westfield Lodge
21
Shamu20
Weston House
20
Spratslade House Care Home
20
Weston Road, 202
21
St Michaels
20
21
Radis Community Care
(Stoke-on-Trent)17
Stadium Court Residential and
Nursing Home
Weston Road, 209
21
Wisdom Healthcare Limited
17
Radis Community Care
(West End Village)
Staffordshire17
17
Regent Road
20
Prestige Nursing Staffordshire
17
Q
Quality Care (Staffordshire) Limited
17
R
Staffordshire Community
Care Limited
17
Y
Yes4Care17
Other advertisers
Avery Healthcare
13
Home Instead Senior Care
15
Bupa14
Ideal Care Homes
Care Choices Website
Pearlcare15
Chesterton Lodge
Choices Housing Association
11, 15
Outside back cover
Outside back cover
Rowan Court
13
14
Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company
cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the
indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices
Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design.
Care Choices™ is a trademark of Care Choices Limited.
ISBN 978-1-909048-84-3 Printed in England.
Ref. No: 4001/Stoke-on-Trent2/0215. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is
prohibited. This publication is available free of charge from Stoke-on-Trent City Council.
Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF.
Tel: 01223 207770. www.carechoices.co.uk
Publisher: Robert Chamberlain. Director of Sales: David Werthmann.
Head of Editorial: Emma Morriss. Editor: Alistair Robertson.
Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy.
Senior Sales Executives: Debbie Feetham, Elaine Green, Rachel Joseph.
Sales Executives: Steve Howett, Vanessa Ryder.
Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.
Designer: Holly Cornell. Creative Artworker: Gemma Cook, Kathryn Regan.
Editorial Assistant: Amy Elizabeth Catlin.
Visit www.carechoices.co.uk for further assistance with your search for care
23
Ideal Care Homes
in Stoke-on-Trent
A great place to live!
Ideal Care Homes offer the highest quality
of personalised care in a contemporary and
relaxed setting.
Ourprofessionalhighlytrainedstaffare
dedicatedcarerswhotakethetimetolisten
andgettoknowourresidentsenablingthemto
provideindividualisedcare.
Our Stoke-on-Trent homes offer:
• ResidentialandDementiaCare
• Highlytrainedcarers
• State-of-the-artbedroomsequippedwithensuitefacilitiesincludingshowers
• FlatscreenTV,DVDplayer,minifridge,
telephonepointandWi-Fiinallbedrooms
• Diningroom,TVloungeandquietlounge
facilities
• Contemporaryon-sitehairdressingfacilities
For more information
simply contact a member
of our friendly team on:
Chesterton Lodge
LoomerRoad,
Chesterton,
Newcastle-under-Lyme
ST57LB
01782 562 690
Park Hall
UbberlyRoad,
Stoke-on-Trent
ST20QS
01782 406920
The Cedars
idealcarehomes.co.uk
73BerwickRoad,
HoldenBridge
Stoke-on-Trent
01782 216570