Taxi Services Staff - San Francisco Municipal Transportation

SFMTA TAXI SERVICES DIVISION
Executive Secretary
Deputy Director
JOYCE FURLOUGH
KATE TORAN
Enforcement and
Legal Affairs Manager
Taxi Permit Issuance Manager
(Medallion Sales, Permits & RFPs)
JARVIS MURRAY
PAIGE STANDFIELD
Training
Administrative
Operations
Taxi Investigator
New Driver Training
Management Assistant
SCOTT LEON
FARRELL SUSLOW
CHADWICK LEE
Taxi
Investigations
Taxi Investigator
ERIC RICHHOLT
Taxi Investigator
PETER KASHTANOFF
Taxi Investigator
SAMANTHA ROBERTS
Support Staff
Support Staff
311 Compliance
Front Window
Customer Service
Taxi Investigator
JANE ARCE
MICHAEL HARRIS
Insurance
Taxi Investigator
JEANNE LEE
Front Window
Customer Service
Records
Management
YASMIN KHALIL
ANDRES MARTINEZ
Taxi Investigator
PETER WOODS
Analyst
VACANT
ALVIN BRUAL
MARINA PERSUK
SFMTA Taxi Services
Changing the Narrative
KATE TORAN
Deputy Director
Taxis & Accessible
Services Division
Areas of Responsibility:
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Oversee all functions of the Taxis and
Accessible Services (TAS) Division
Direct the development and implementation
of TAS Division Goals, strategic plans; regulatory
policies, legislation and procedures
Provide overall policy direction regarding the taxi industry
Oversee the accessibility of Muni services, vehicles and facilities and the provision of door-to-door paratransit services; manages technical assistance regarding accessibility for all SFMTA divisions; manages discount fare programs for people with disabilities
Monitor the organizational structure, staffing, service contracts
and outreach
Confer and negotiate with local, regional, state and federal agencies regarding regulations, legislation, policies and fund programming affecting taxis and accessible services; maintain good working
relationships with policy-making representatives of the City and
other governmental and regulatory agencies
[email protected]
Phone: 415-701-5235
SFMTA Taxi Services
Changing the Narrative
JOYCE FURLOUGH
Executive Secretary
Taxis & Accessible
Services Division
Areas of Responsibility:
• Report directly to the Deputy Director
of Taxis and Accessible Services.
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Maintain, arrange schedule of appointment, travel,
relieve Director of routine administrative matters, and
handle special projects as assigned by Director.
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Provide additional support to office staff – working with
taxicab drivers with permit issues at the Customer Service window
Post to and update SFMTA Taxi website (hearing notices, special events)
Prepare and email agenda for Taxi Town Hall meeting
Plan and coordinate Division activities
Support to Division Managers
[email protected]
Phone: 415-701-5425
SFMTA Taxi Services
Changing the Narrative
JARVIS MURRAY
Enforcement & Legal
Affairs Manager
Taxis & Accessible
Services Division
Areas of Responsibility:
• Enforcement Manager
• Oversee All Investigations including
regulatory and 311 complaints
• SFMTA Hearing Representative
• Permit Suspension and Revocations
• Capital and Grants Program Manager
•Budget
• SFO Liaison
• Public Records and Media Inquiries
[email protected]
Phone: 415-701-4400
SFMTA Taxi Services
Changing the Narrative
PAIGE STANDFIELD
Taxi Permit Issuance Manager
Taxis & Accessible
Services Division
Areas of Responsibility:
• Manage Permit Issuance
Ø A-Card
Ø Color Scheme
Ø Dispatch
Ø Medallion
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Medallion Transfers
Taxi Data Technology Integration
Medical Modifications of Full Time Driving Requirement
Driver Recruitment and Training
Request for Proposals Oversight
[email protected]
Phone: 415-701-4400
SFMTA Taxi Services
Changing the Narrative
SCOTT LEON
Investigator
Taxis & Accessible
Services Division
Areas of Responsibility:
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Field Enforcement
311 Complaints
Fraud Investigations
Ramp Enforcement
Color Scheme Standards
and Inspections
Dispatch Standards and Enforcement
Annual Driving Requirements Audits
[email protected]
Phone: 415-701-5494
SFMTA Taxi Services
Changing the Narrative
ERIC RICHHOLT
Investigator
Taxis & Accessible
Services Division
Areas of Responsibility:
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Field Enforcement
SFPD Liaison
311 Complaints
General Investigations
[email protected]
Phone: 415-701-5497
SFMTA Taxi Services
Changing the Narrative
PETER KASHTANOFF
Investigator
Taxis & Accessible
Services Division
Areas of Responsibility:
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Field Enforcement
Drug and Alcohol Testing Program
Standard Operating Procedures
Regulations, Policies and Procedures
Pedicab Transition
Corporate Medallions
Complex Audits
Russian Translations
General Investigations
311 Complaints
[email protected]
Phone: 415-581-5134
SFMTA Taxi Services
Changing the Narrative
SAMANTHA ROBERTS
Investigator
Taxis & Accessible
Services Division
Areas of Responsibility:
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Field Enforcement
Paratransit Fraud Investigations
Taxi Driver Fund Project Manager
311 Complaints
General Investigations
[email protected]
Phone: 415-701-5395
SFMTA Taxi Services
Changing the Narrative
MICHAEL HARRIS
Investigator
Taxis & Accessible
Services Division
Areas of Responsibility:
• Field Enforcement
• Day-to-day management of
311 complaint system for the Division
• Investigation of regulatory compliance by permit holders
• Coordination and communication with the industry
regarding special events, road closures
• Development of taxi stands
[email protected]
Phone: 415-749-2401
SFMTA Taxi Services
Changing the Narrative
ANDRES MARTINEZ
Investigator
Taxis & Accessible
Services Division
Areas of Responsibility:
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Field Enforcement
Investigations of complaints
and permit holder compliance
Issue Administrative and parking citations
Review penalty schedule for internal consistency and
recommend appropriate changes
311 Complaints
[email protected]
Phone: 415-749-2494
SFMTA Taxi Services
Changing the Narrative
PETER WOODS
Investigator
Taxis & Accessible
Services Division
Areas of Responsibility:
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Field Enforcement
In-Taxi equipment inspections
311 complaints
Medallion Operations forms
Regulatory compliance.
[email protected]
Phone: 415-749-2402
SFMTA Taxi Services
Changing the Narrative
FARRELL SUSLOW
New Driver Instructor
Taxis & Accessible
Services Division
Areas of Responsibility:
• New Driver Class Instructor
[email protected]
415-701-5653
SFMTA Taxi Services
Changing the Narrative
CHADWICK LEE
Management Assistant
Taxis & Accessible
Services Division
Areas of Responsibility:
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Color Scheme Changes
Vehicle Introduction Form
Daily Revenue
Reports/ Reconciliation
Invoices & Purchase Orders, Supply Order
Website Updates and Database Revisions
Medallion Sale/ Renewal
Commuter Shuttle review
Background Check review A-card Renewals
Assisting with the implementation of Ground Transportation
Management System and Taxi Technology Integration
Daily Operations
[email protected]
Phone: 415-701-5430
SFMTA Taxi Services
Changing the Narrative
JANE ARCE
Senior Clerk
Taxis & Accessible
Services Division
Areas of Responsibility:
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Court Hearing Scheduler
Color Scheme Weekly Compliance
311 Lost & Found and Compliments
Front Window Support Back Up
Order Office Supplies
[email protected]
Phone: 415-701-5705
SFMTA Taxi Services
Changing the Narrative
JEANNE LEE
Senior Clerk
Taxis & Accessible
Services Division
Areas of Responsibility:
•Insurance:
Ø Data Processing
Ø Compliance
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Town Hall meetings - assist with visual set-up
Back-up assistance for Taxi Window
Data transferal of Vehicle Introduction Forms
Lead in overseeing insurance data entry
[email protected]
Phone: 415-701-5432
SFMTA Taxi Services
Changing the Narrative
ALVIN BRUAL
Senior Clerk
Taxis & Accessible
Services Division
Areas of Responsibility:
• Records Management
• Taxi School
• 311 Complaints:
Ø 311 Drive Cam
Ø SFMTA MUNI Transit Video Surveillance
Ø 311 Inquiries
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311 Unpermitted
Formatting Documents
Inputting Citations into Database
Taxi Safety Inspection
Back Up on front Window
Complaints Non-311
[email protected]
Phone: 415-701-2431
SFMTA Taxi Services
Changing the Narrative
MARINA PERSUK
Public Service Aide
Taxis & Accessible
Services Division
Areas of Responsibility:
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Administer the initial stages for
becoming a taxi driver in San Francisco
Accept and process applications for
potential taxi drivers
Manage classified information in different databases
Issue and renew taxi permits (A-Cards) for new and existing taxi drivers
Preparing Daily Revenue Reports and make deposits to the
Accounting Department on a daily basis
Assist with a variety of administrative duties
[email protected]
Phone: 415-701-4400
SFMTA Taxi Services
Changing the Narrative
YASMIN J KHALIL
Public Service Aide
Taxis & Accessible
Services Division
Areas of Responsibility:
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Liaison for taxi drivers and the SFMTA
Administering the initial stages
for becoming a taxi driver in San Francisco
Accepting and processing applications for
potential taxi drivers
Managing classified information in different databases
Issuing and renewing taxi permits (A-Cards) for
new and existing taxi drivers
[email protected]
Front Office: 415-701-4400
Fax: 415-701-5437