EFFICIENCY AWARENESS INNOVATION Further excellence ENHANCED RISK MANAGEMENT CONTINUAL IMPROVEMENT HOW CAN YOU BUILD AND MANAGE EFFECTIVE COLLABORATIVE BUSINESS RELATIONSHIPS TO ENHANCE THE PERFORMANCE OF YOUR BUSINESS? BS 11000 COLLABORATIVE BUSINESS RELATIONSHIPS CERTIFICATION AND TRAINING SERVICES BS 11000 Collaborative Business Relationships is the world’s first standard in relationship management. The standard provides a strategic framework to establish and manage business relationships to ensure they are effective, optimised and sustainable, and delivers clear objectives for all stakeholders. BS 11000 works on an eight-stage approach to help organisations of any size and from any sector develop and manage their own approach to working with other organisations more effectively. The standard uses a strategic framework enabling organisations to apply good practice principles to their own way of working and has wide applications on how to manage valuable business relationships within their supply chain. The implementation of a Relationship Management System will provide means to formally record the evidence where appropriate. THE EIGHT-STAGE FRAMEWORK ENGAGEMENT The Standard model is structured to map the life cycle of relationships through three phases: strategic, engagement and management. Using a robust framework will help maximise an organisation’s relationship building efforts from establishment to disengagement. • STRATEGIC • • • • Stage 1 – Awareness: Addresses the overall strategic corporate policy and processes that should lead to an organisation incorporating collaborative working. It is crucial to ensure that the approach focuses on relationships where collaboration can be identified to deliver added value. Stage 2 – Knowledge: Focuses on the development of knowledge against a specifically identified opportunity to create a business case and benefits analysis. The organisation should recognise the risk and opportunities associated with greater integration and identify all key concerns. The aim of this stage is to ensure that the case for collaboration has been fully considered. Stage 3 – Internal Assessment: Ensures that an organisation undertakes a structured assessment of their own strengths and weaknesses matched with the desired outcomes to successfully should be examined, as handling them effectively can reinforce the collaboration. Organisations that are focused on joint continual improvement and value creation can not only identify additional value but also strengthen their relationships overall. engage in a collaborative initiative. In some companies systems will be more informal and although they fulfil most of the requirements, the evidence to demonstrate compliance may not be documented. • Stage 4 – Partner selection: Addresses the need to undertake a structured approach to the identification, evaluation and selection of appropriate partners. It is critical to identify the right partner and not base decisions on assumptions of long-standing relationships. Stage 5 – Working together: Focuses on ensuring that the collaborative programmes establish the appropriate operational structure, governance, roles and responsibilities to achieve desired business objectives. Creating joint governance with effective contracting arrangements requires careful consideration of the goals of the collaboration as well as those of the individual organisations. Stage 6 – Value creation: Focuses on the need to establish joint continual improvement approaches that seek to create value out of maintaining a strong relationship. Driving innovation to build additional value for all the stakeholders is one of the key benefits that come from collaborative working. MANAGEMENT • Stage 7 – Staying together: Covers the need to ensure effective measurement and monitoring of the relationship to maintain its optimum performance. Issues and disputes • Stage 8 – Exit strategy: Addresses the need to develop and maintain an effective strategy for disengagement where appropriate. All organisations that invest in building strong relationships should always be focused not only on current activities but also look ahead to see how relationships can be fostered and developed for the future. THE BENEFITS • Reducing costs – through collaborative working relationships, leading to improved performance within the organisation • Managing risks – by working closely with your supply chain, you can identify risks and manage them effectively • Competitive edge – developing beneficial partnerships can enhance your organisation’s competitive edge and performance • Innovation – collaborative working relationships lead to improved levels of innovation within the organisation The SGS certification programme is a major benefit for organisations seeking to improve and embed collaborative working and benchmark their collaborative capability. The focus for seeking certification to this standard should be primarily seen to provide evidence that the collaborative business relationship is supported by the top management and that it is a key best practice feature within the organisation. HOW THE CERTIFICATION PROCESS WORKS RELATED SERVICES • Step A – Tailored proposal from SGS. • Step B – Optional ‘pre-audit’ of readiness and weaknesses. • Step C – Stage 1 – Part 1 of the formal audit. At this stage the required BS11000 documents (mainly procedures and guidelines) are reviewed to ensure that they meet the requirements of BS11000 standard. • Step D – ‘Stage 2’ – Part 2 of the formal audit that includes: interviews, examination of records and observation of working practices where necessary. • Step E – Annual Surveillance visits to check that the system has been maintained and that the organisation continues to meet the requirements of BS11000. • Our BS 11000 Awareness training course is available on-site and can be tailored to your company’s scope and requirements. Your knowledge and skills will be developed through an interactive and practical approach to learning. For further details please contact the SGS Academy on 01276 697 777 or [email protected]. With a global presence, we have a history of successfully executing large-scale, complex international projects. Our people speak the language, understand the culture of the local market and operate globally in a consistent, reliable and effective manner. TO LEARN HOW SGS WORKS WITH YOU TO CONTINUOUSLY IMPROVE YOUR COLLABORATIVE BUSINESS RELATIONSHIPS, VISIT WWW. SGS.CO.UK/BS11000 OR CONTACT [email protected] FOR MORE INFORMATION. WHY SGS? SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than 80,000 employees, SGS operates a network of over 1,650 offices and laboratories around the world. Enhancing processes, systems and skills is fundamental to your ongoing success and sustained growth. We enable you to continuously improve, transforming your services and value chain by increasing performance, managing risks, better meeting stakeholder requirements and managing sustainability. Step F – Re-certification audit after three years. BS 11000 CERTIFICATION PROCESS Surveillance Visits typically At 6 to 12 month intervals Assessment and certification Step A Step C Step D Agree Contract Stage 1 Audit Stage 2 Audit Step B Optional Pre-Audit Action and Closure of Identified Non-Conformities Certificate Issue on Completion of Successful Audit Step E Surveillance Visits Action and Closure of Identified Non-Conformities Certification Cycle Typically 3 years Step F Recertification Audit © SGS United Kingdom Ltd – 2015 – All rights reserved - SGS is a registered trademark of SGS Group Management SA 5628/0215 WWW.SGS.COM WWW.SGS.CO.UK
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