EFFICIENCY AWARENESS
INNOVATION
Further excellence
ENHANCED RISK MANAGEMENT
CONTINUAL IMPROVEMENT
HOW CAN YOU BUILD AND MANAGE EFFECTIVE
COLLABORATIVE BUSINESS RELATIONSHIPS TO
ENHANCE THE PERFORMANCE OF YOUR BUSINESS?
BS 11000 COLLABORATIVE BUSINESS RELATIONSHIPS CERTIFICATION AND TRAINING SERVICES
BS 11000 Collaborative Business Relationships is the world’s first standard in relationship management.
The standard provides a strategic framework to establish and manage business relationships to ensure they are
effective, optimised and sustainable, and delivers clear objectives for all stakeholders.
BS 11000 works on an eight-stage
approach to help organisations of
any size and from any sector develop
and manage their own approach to
working with other organisations
more effectively. The standard uses
a strategic framework enabling
organisations to apply good practice
principles to their own way of working
and has wide applications on how to
manage valuable business relationships
within their supply chain.
The implementation of a
Relationship Management System
will provide means to formally
record the evidence where
appropriate.
THE EIGHT-STAGE FRAMEWORK
ENGAGEMENT
The Standard model is structured to
map the life cycle of relationships
through three phases: strategic,
engagement and management.
Using a robust framework will help
maximise an organisation’s relationship
building efforts from establishment to
disengagement.
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STRATEGIC
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Stage 1 – Awareness: Addresses
the overall strategic corporate policy
and processes that should lead
to an organisation incorporating
collaborative working. It is crucial to
ensure that the approach focuses
on relationships where collaboration
can be identified to deliver added
value.
Stage 2 – Knowledge: Focuses on
the development of knowledge
against a specifically identified
opportunity to create a business
case and benefits analysis. The
organisation should recognise the
risk and opportunities associated
with greater integration and identify
all key concerns. The aim of this
stage is to ensure that the case
for collaboration has been fully
considered.
Stage 3 – Internal Assessment:
Ensures that an organisation
undertakes a structured
assessment of their own strengths
and weaknesses matched with the
desired outcomes to successfully
should be examined, as handling
them effectively can reinforce
the collaboration. Organisations
that are focused on joint continual
improvement and value creation
can not only identify additional
value but also strengthen their
relationships overall.
engage in a collaborative initiative.
In some companies systems
will be more informal and
although they fulfil most of the
requirements, the evidence to
demonstrate compliance may not
be documented.
•
Stage 4 – Partner selection:
Addresses the need to undertake
a structured approach to the
identification, evaluation and
selection of appropriate partners.
It is critical to identify the right
partner and not base decisions
on assumptions of long-standing
relationships.
Stage 5 – Working together:
Focuses on ensuring that the
collaborative programmes establish
the appropriate operational
structure, governance, roles and
responsibilities to achieve desired
business objectives. Creating
joint governance with effective
contracting arrangements requires
careful consideration of the goals of
the collaboration as well as those of
the individual organisations.
Stage 6 – Value creation: Focuses
on the need to establish joint
continual improvement approaches
that seek to create value out of
maintaining a strong relationship.
Driving innovation to build additional
value for all the stakeholders is one
of the key benefits that come from
collaborative working.
MANAGEMENT
•
Stage 7 – Staying together: Covers
the need to ensure effective
measurement and monitoring of the
relationship to maintain its optimum
performance. Issues and disputes
•
Stage 8 – Exit strategy: Addresses
the need to develop and
maintain an effective strategy for
disengagement where appropriate.
All organisations that invest in
building strong relationships should
always be focused not only on
current activities but also look
ahead to see how relationships can
be fostered and developed for the
future.
THE BENEFITS
•
Reducing costs – through
collaborative working relationships,
leading to improved performance
within the organisation
•
Managing risks – by working closely
with your supply chain, you can
identify risks and manage them
effectively
•
Competitive edge – developing
beneficial partnerships can enhance
your organisation’s competitive
edge and performance
•
Innovation – collaborative working
relationships lead to improved
levels of innovation within the
organisation
The SGS certification programme is a
major benefit for organisations seeking
to improve and embed collaborative
working and benchmark their
collaborative capability.
The focus for seeking certification to
this standard should be primarily seen to
provide evidence that the collaborative
business relationship is supported by
the top management and that it is a
key best practice feature within the
organisation.
HOW THE CERTIFICATION PROCESS
WORKS
RELATED SERVICES
•
Step A – Tailored proposal from
SGS.
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Step B – Optional ‘pre-audit’ of
readiness and weaknesses.
•
Step C – Stage 1 – Part 1 of the
formal audit. At this stage the
required BS11000 documents
(mainly procedures and guidelines)
are reviewed to ensure that they
meet the requirements of BS11000
standard.
•
Step D – ‘Stage 2’ – Part 2 of
the formal audit that includes:
interviews, examination of records
and observation of working
practices where necessary.
•
Step E – Annual Surveillance
visits to check that the system
has been maintained and that the
organisation continues to meet the
requirements of BS11000.
•
Our BS 11000 Awareness training
course is available on-site and can be
tailored to your company’s scope and
requirements. Your knowledge and skills
will be developed through an interactive
and practical approach to learning.
For further details please contact the
SGS Academy on 01276 697 777 or
[email protected].
With a global presence, we have a
history of successfully executing
large-scale, complex international
projects. Our people speak the
language, understand the culture of
the local market and operate globally
in a consistent, reliable and effective
manner.
TO LEARN HOW SGS WORKS WITH
YOU TO CONTINUOUSLY IMPROVE
YOUR COLLABORATIVE BUSINESS
RELATIONSHIPS, VISIT WWW.
SGS.CO.UK/BS11000 OR CONTACT
[email protected] FOR
MORE INFORMATION.
WHY SGS?
SGS is the world’s leading inspection,
verification, testing and certification
company. SGS is recognised as the
global benchmark for quality and
integrity. With more than 80,000
employees, SGS operates a network
of over 1,650 offices and laboratories
around the world.
Enhancing processes, systems and skills
is fundamental to your ongoing success
and sustained growth. We enable you to
continuously improve, transforming your
services and value chain by increasing
performance, managing risks, better
meeting stakeholder requirements and
managing sustainability.
Step F – Re-certification audit after
three years.
BS 11000 CERTIFICATION PROCESS
Surveillance Visits typically
At 6 to 12 month intervals
Assessment and certification
Step A
Step C
Step D
Agree
Contract
Stage 1
Audit
Stage 2
Audit
Step B
Optional
Pre-Audit
Action and
Closure of
Identified
Non-Conformities
Certificate
Issue on
Completion
of Successful
Audit
Step E
Surveillance
Visits
Action and Closure of
Identified Non-Conformities
Certification Cycle Typically 3 years
Step F
Recertification
Audit
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