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Participant Agenda
Introduction to HCAHPS Training
Session 1
Monday, March 2, 2015
1:00 – 4:30 PM EST
Please note that all times listed are Eastern Standard Time (EST)
Time
Agenda Item
Presenter
1:00 – 1:15 PM
Welcome & Overview
Laura Giordano, RN, MBA
Health Services Advisory Group (HSAG)
1:15 – 1:50 PM
Background & Development of the
HCAHPS Survey
Elizabeth Goldstein, PhD
William Lehrman, PhD
Centers for Medicare & Medicaid Services
(CMS)
1:50 – 2:15 PM
Participation & Program Requirements
Laura Giordano, RN, MBA
HSAG
2:15 – 2:30 PM
Break
2:30 – 3:15 PM
Sampling Protocol
Chris Cohea, MS
HSAG
3:15 – 4:15 PM
Survey Administration
Kris Spector, MA
Consultant
Natalie Hawk, MHA
National Committee for Quality Assurance
(NCQA)
4:15 – 4:30 PM
4:30 PM
2/23/15
Questions & Answers
Adjourn
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