TIDE User Guide - NHDOE Smarter Balanced Assessment Portal
New Hampshire Smarter Balanced Assessments Test Information and Distribution Engine User Guide 2014-2015 Published March 23, 2015 Prepared by the American Institutes for Research® Descriptions of the operation of the Test Information Distribution Engine, Test Delivery System, and related systems are property of the American Institutes for Research (AIR) and are used with the permission of AIR. Table of Contents Introduction to This User Guide ................................................................................................................ 1 Organization of This User Guide .............................................................................................................. 1 Document Conventions ............................................................................................................................ 2 Intended Audience .................................................................................................................................... 2 Section I. Overview of the Test Information Distribution Engine........................................................... 3 Description of TIDE................................................................................................................................... 3 System Requirements .............................................................................................................................. 4 Understanding User Roles and Permissions ............................................................................................ 4 Section II. Accessing TIDE ......................................................................................................................... 7 Activating Your TIDE Account .................................................................................................................. 7 Logging in to TIDE .................................................................................................................................... 9 Changing Your Account Information and Password ............................................................................... 10 Resetting Your Password ....................................................................................................................... 11 Logging out of TIDE ................................................................................................................................ 12 Section III. Understanding the TIDE Interface ........................................................................................ 13 TIDE’s Home Page ................................................................................................................................. 13 Sorting Retrieved Records...................................................................................................................... 14 Switching Between NH Smarter Balanced Systems .............................................................................. 14 Changing Test Administration or Institution ............................................................................................ 15 Selecting Records for an Action ............................................................................................................. 16 Navigating Back to Retrieved Records ................................................................................................... 16 Section IV. Managing TIDE Users ............................................................................................................ 17 Retrieving User Accounts ....................................................................................................................... 17 Viewing and Editing User Details ........................................................................................................... 18 Adding User Accounts ............................................................................................................................ 20 Deleting User Accounts .......................................................................................................................... 21 Adding, Editing, or Deleting Users through File Uploads ....................................................................... 21 Understanding the User Upload File Format ...................................................................................... 21 Submitting a User Upload File ............................................................................................................ 23 Section V. Working with Student Information ........................................................................................ 25 Retrieving Student Records .................................................................................................................... 25 Viewing and Editing Students ................................................................................................................. 28 Moving Students Between Schools ........................................................................................................ 32 Printing Testing Tickets and PreID Labels ............................................................................................. 33 Uploading Test Settings.......................................................................................................................... 34 ii TIDE User Guide Table of Contents Understanding the Test Settings Upload File Format ........................................................................ 34 Submitting a Test Settings Upload File .............................................................................................. 41 Section VI. Working with Classroom Activities ..................................................................................... 43 Reviewing Classroom Activities .............................................................................................................. 43 Modifying Classroom Activities ............................................................................................................... 44 Section VII. Working with Appeals .......................................................................................................... 46 Understanding Appeals .......................................................................................................................... 46 Types of Appeals ................................................................................................................................ 46 Status of Appeals ............................................................................................................................... 47 Retrieving Appeals .................................................................................................................................. 47 Creating Appeals .................................................................................................................................... 50 Creating Appeals Through File Uploads ................................................................................................. 51 Understanding the Appeal Upload File Format .................................................................................. 51 Submitting an Appeal Upload File ...................................................................................................... 52 Section VIII. Working with Rosters of Students ..................................................................................... 53 Viewing Rosters ...................................................................................................................................... 53 Adding a New Roster .............................................................................................................................. 54 Modifying an Existing Roster .................................................................................................................. 55 Deleting a Roster .................................................................................................................................... 56 Printing a Roster ..................................................................................................................................... 56 Creating Rosters Through File Uploads ................................................................................................. 58 Understanding the Roster Upload File Format ................................................................................... 58 Submitting a Roster Upload File ......................................................................................................... 59 Section IX. Downloading and Installing Voice Packs ............................................................................ 61 Appendix A. Exporting Retrieved Records ............................................................................................ 62 Appendix B. Processing File Uploads .................................................................................................... 64 How TIDE Processes Large Files ........................................................................................................... 64 How TIDE Validates File Uploads .......................................................................................................... 64 Resolving File Upload Errors .................................................................................................................. 65 Reviewing Upload History....................................................................................................................... 66 Appendix C. Opening CSV Files in Excel 2007 or Later ........................................................................ 68 Appendix D. User Support ....................................................................................................................... 70 Appendix E. Change Log .......................................................................................................................... 71 iii Table of Figures Figure 1. TIDE’s position in the assessment process ................................................................................... 3 Figure 2. Hierarchy of User Roles ................................................................................................................. 6 Figure 3. Fields in the Please Log In page ................................................................................................... 7 Figure 4. Fields in the Reset Password Page ............................................................................................... 8 Figure 5. Fields in the Select a Security Question Page .............................................................................. 8 Figure 6. TIDE Card ...................................................................................................................................... 9 Figure 7. Please Log In Page ....................................................................................................................... 9 Figure 8. Fields in the My Account Page .................................................................................................... 10 Figure 9. Fields in the Reset Your Password Page .................................................................................... 11 Figure 10. TIDE Home Page for the District Administrator Role ................................................................. 13 Figure 11. Sort Columns ............................................................................................................................. 14 Figure 12. Switching Between NH Smarter Balanced systems .................................................................. 14 Figure 13. Change Institution/Test Administration Page ............................................................................ 15 Figure 14. Options for Selecting Retrieved Records .................................................................................. 16 Figure 15. Button to use to return to a listing of retrieved records .............................................................. 16 Figure 16. Selection Fields in the View/Edit Users Page ............................................................................ 17 Figure 17. Retrieved Users ......................................................................................................................... 17 Figure 18. Edit User Page ........................................................................................................................... 18 Figure 19. Form Fields in the Add Users Page ........................................................................................... 20 Figure 20. Sample User Upload File ........................................................................................................... 23 Figure 21. User Upload File Preview .......................................................................................................... 24 Figure 22. Selection Fields in the View/Edit Students Page ....................................................................... 25 Figure 23. Additional Student Search Criteria (Form Fields) ...................................................................... 25 Figure 24. Additional Student Search Criteria (Displayed) ......................................................................... 26 Figure 25. Retrieved Students (partial view) ............................................................................................... 26 Figure 26. View Student Details Page (Top Portion) .................................................................................. 28 Figure 27. Sample Testing Ticket ............................................................................................................... 33 Figure 28. Sample PreID Label ................................................................................................................... 33 Figure 29. Sample Test Settings Upload File ............................................................................................. 41 Figure 30. Test Settings Upload File Preview (partial view) ....................................................................... 41 Figure 31. Fields in the View Classroom Activities page ............................................................................ 43 Figure 32. Retrieved Classroom Activities .................................................................................................. 43 Figure 33. Performance Task Fields in the View Student Details Page ..................................................... 45 Figure 34. Selection Fields in the View Appeals Page ............................................................................... 47 Figure 35. Retrieved Appeals...................................................................................................................... 48 iv TIDE User Guide Table of Figures Figure 36. Selection Fields in the Create Appeals Page ............................................................................ 50 Figure 37. Retrieved Appeals...................................................................................................................... 50 Figure 38. Sample Appeals Upload File ..................................................................................................... 51 Figure 39. Appeals Upload File Preview ..................................................................................................... 52 Figure 40. Manage Rosters Page—selection fields .................................................................................... 53 Figure 41. Manage Roster Page—Viewing a Roster’s Students ................................................................ 54 Figure 42. Printer-Friendly Version of a Roster .......................................................................................... 57 Figure 43. Sample Roster Upload File ........................................................................................................ 59 Figure 44. Roster Upload File Preview ....................................................................................................... 60 Figure 45. Export Options ........................................................................................................................... 62 Figure 46. Sample Error Messages ............................................................................................................ 65 v Table of Tables Table 1. Document Conventions ................................................................................................................... 2 Table 2. User Roles and Associated Permissions ........................................................................................ 4 Table 3. Fields in the View User Details Page ............................................................................................ 19 Table 4. Columns in the User Upload File .................................................................................................. 21 Table 5. Fields in the View Student Details Page ....................................................................................... 29 Table 6: Columns in the Test Settings Upload file. ..................................................................................... 34 Table 7. Types of Appeals .......................................................................................................................... 46 Table 8. Statuses of Appeals ...................................................................................................................... 47 Table 9. Fields in the View Appeals Page .................................................................................................. 48 Table 10. Columns in the Appeals Upload File ........................................................................................... 51 Table 11. Columns in the Rosters Upload File ........................................................................................... 58 Table 17. Export Options ............................................................................................................................ 62 Table 18. Record Thresholds for Offline Processing .................................................................................. 64 Table 19. File Upload Error Icons and Resolutions .................................................................................... 65 Table 20. Columns in the Error Messages report ....................................................................................... 65 Table 21. Columns in Upload History ......................................................................................................... 66 vi Introduction to This User Guide This section describes the contents of this user guide. Organization of This User Guide This guide contains the following sections: Section I, Overview of the Test Information Distribution Engine, lists TIDE’s features, system requirements, and provides an overview of user roles and permissions. Section II, Accessing TIDE, describes how to activate your TIDE account, how to log in and log out, and how to change your password. Section III, Understanding the TIDE Interface, describes what appears in the TIDE interface, how to sort columns, how to switch between other assessment applications, and how to change your user role and test administration. Section IV, Managing TIDE Users, describes how to view, add, modify, and delete TIDE user accounts. Section V, Working with Student Information, describes how to view and modify information pertaining to students, their test eligibilities, and their test accommodations. Section VI, Working with Classroom Activities, describes how to view and reassign Classroom Activtities. Section VII, Working with Appeals, describes how to view and create testing appeals. Section VIII, Working with Rosters of Students, describes how to create, modify, and delete rosters of students associated with teachers and schools. Section IX, Downloading and Installing Voice Packs, describes how to download the available voice packs. Appendix A, Exporting Retrieved Records describes how to export retrievals into a variety of file formats. Appendix B, Processing File Uploads, describes how TIDE processes file uploads and how to resolve associated error messages. Appendix C, Opening CSV Files in Excel 2007 or Later, describes how to open CSV files in recent versions of Microsoft Excel. Appendix D, User Support, explains how to contact the help desk. 1 TIDE User Guide Introduction to This User Guide Document Conventions Table 1 describes the conventions appearing in this user guide. Table 1. Document Conventions Icon Description Warning: This symbol accompanies information regarding actions that may cause loss of data. Caution: This symbol accompanies information regarding actions that may result in incorrect data. Note: This symbol accompanies helpful information or reminders. bold italic Boldface italic indicates a page name. bold Boldface indicates an item you click or a drop-down list selection. mono Monospace indicates a file name or text you enter from the keyboard. italic Italic indicates a field name. Intended Audience This user guide is intended for state-, district-, and school-level test administrators and coordinators who manage the assessment effort. You should be familiar with the concepts of test eligibility, test settings, accommodations, and general management of user accounts for an enterprise-wide system. To use TIDE, you need to be familiar with using a web browser to retrieve data and with filling out web forms. If you want to use the file upload and download features, you also need to be familiar with using a spreadsheet application and working with comma-separated value (CSV) files. 2 Section I. Overview of the Test Information Distribution Engine Description of TIDE Test Information Distribution Engine (TIDE) performs the following functions: Establishing test settings and accommodations Viewing students’ associations with districts, schools, and rosters Delivering voice packs for testing computers Creating and viewing appeals Managing rosters Managing users accounts Managing orders for testing materials Depending on your state and user role, you may not have access to all these functions. Figure 1 illustrates TIDE’s functions and their place in the assessment process. At its core, TIDE contains a list of students enrolled in your schools. TIDE receives the vast majority of this student information from uploads from external systems, although TIDE has features for manually modifying test accommodations and settings. TIDE then distributes this information to the appropriate target system. Test Delivery System (TDS) receives students’ eligibilities, settings, and accommodations; this enables TDS to deliver the appropriate test to any given student in the required format. Online Reporting System (ORS) receives students’ institutional associations; this enables ORS to aggregate scores at the classroom, school, district, and state levels. Figure 1. TIDE’s position in the assessment process Manual Registrations Test Delivery System Students’ test eligibility, settings, accommodations TIDE Overnight Loads Students’ demographics, roster, school, and district associations 3 Online Reporting System TIDE User Guide Overview of the Test Information Distribution Engine System Requirements To use TIDE, you need a recent version of a web browser, such as Firefox, Chrome, or Internet Explorer. For a detailed list of system requirements, which includes the supported operating systems and web browsers, see the Online System Requirements. This publication is available in the Resources section of the New Hampshire Smarter Balanced Assessments Portal, http://nh.portal.airast.org/. Understanding User Roles and Permissions Each user in TIDE has a role, such as a district-level user or a school-level user. Each role has an associated list of permissions to access certain features within TIDE. For example, a district-level user can perform activities related to districts. This can include adding or deleting TIDE users. A teacher can perform different activities. This can include downloading screen readers but not re-opening a test. Table 2 describes TIDE’s user roles. The top row contains the various roles, and the subsequent rows indicate the tasks permitted to those roles. Table 2. User Roles and Associated Permissions * Task NHA DC SC TE TA View Only View Only Viewing and Editing Students (Demographic Information) View Only View Only View Only View Only Adding Students (based on I4SEE files) Adding, Editing, or Deleting Students through File Uploads (based on I4SEE files) Uploading Test Settings Printing Testing Tickets and PreID Labels Deleting Students Working with Student Information Retrieving Student Records Viewing and Editing Students(Test Settings) 4 TIDE User Guide Overview of the Test Information Distribution Engine * Task NHA DC SC TE TA Retrieving User Accounts Adding User Accounts Adding, Editing, or Deleting Users through File Uploads Viewing and Editing User Details Deleting User Accounts Creating Appeals Retrieving Appeals Creating Appeals Through File Uploads Viewing Rosters Adding a New Roster Modifying an Existing Roster Deleting a Roster Printing a Roster Creating Rosters Through File Uploads Managing Users Working with Appeals Working with Rosters of Students Voice Packs Downloading and Installing Voice Packs * NHA—NHDOE Administrator; DC—District Test Coordinator; SC—School Test Coordinator; TE— Teacher, TA—Test Administrator 5 TIDE User Guide Overview of the Test Information Distribution Engine Figure 2. Hierarchy of User Roles There is a hierarchy to the user roles listed in Table 2. As indicated in Figure 2, the NHDOE Administrator is at the top of the hierarchy, followed by the district test coordinator (for public schools) and the school test coordinator (for private schools), then school test coordinator (for public schools), then teacher and test administrator. Generally, user roles that are higher in the hierarchy have access to more sensitive or critical data and tasks within TIDE. 6 Section II. Accessing TIDE This section explains how to activate your TIDE account, log in to TIDE, reset a forgotten password, change account information, and how to log out. Activating Your TIDE Account Your TIDE administrator creates your account, and then TIDE sends you an activation email. This email contains the following information: A link for logging in to TIDE. This link expires 30 days after the email was sent. Your temporary password. If you do not receive an activation email, check your spam folder. Emails are sent from [email protected], so you may need to add this address to your contact list. To activate your account: 1. Click the link in the activation email. The Login page appears. Figure 3. Fields in the Please Log In page 2. Enter your email address and temporary password. 3. Click Secure Login. The Reset Password page appears (see Figure 4). 7 TIDE User Guide Accessing TIDE Figure 4. Fields in the Reset Password Page 4. In the Old Password field, enter the password in the activation email. 5. In the other password fields, enter a new password. The password must be eight characters long and have at least three of the following: one lowercase alphabetic character, one uppercase alphabetic character, one number, and one special character %, #, or !. 6. Click Submit. The Select a Security Question page appears (see Figure 5). Figure 5. Fields in the Select a Security Question Page 7. Mark the checkbox next to a question, and enter an answer. 8. Click Save. The New Hampshire Smarter Balanced Assessments portal page appears. Account activation is complete. You can proceed to TIDE by clicking the TIDE card (see Figure 6) in the portal page. 8 TIDE User Guide Accessing TIDE Logging in to TIDE To log in to TIDE: 1. Open your web browser and navigate to the NH Smarter Balanced portal at http://nh.portal.airast.org/. Figure 6. TIDE Card 2. Click the Test Administrators or Test Coordinators card. 3. Click the TIDE card. The Please Log In page appears. 4. Enter your email address and password, and then click Log In. The Home page appears (see Figure 10). Figure 7. Please Log In Page Depending on your user role, TIDE may prompt you to select a role, district, or school to complete the login. 9 TIDE User Guide Accessing TIDE Changing Your Account Information and Password You can modify your name, phone number, password, and other account information. To modify account information: 1. In the banner (see Figure 10), click My Account. The My Account page appears (see Figure 8). Figure 8. Fields in the My Account Page 2. To modify your user information, in the User Information section, enter updates as necessary. (To change your email address, contact your TIDE administrator). 3. To modify your password, do the following: a. In the Old Password field, enter your current password. b. In the New Password and New Password (again) fields, enter the new password. The password must be eight characters long and have at least three of the following: one lowercase alphabetic character, one uppercase alphabetic character, one number, and one special character %, #, or !. Your password cannot be the same as your current or previous password. 4. Click Update. TIDE saves your changes, and a confirmation message appears. 10 TIDE User Guide Accessing TIDE Resetting Your Password You need to reset your password if you forgot it or if the TIDE administrator locked your account. To reset your password: 1. Display the Login page by following steps 1–3 in the section Logging in to TIDE. 2. In the Login page (see Figure 7), click Forgot Your Password?. The Reset Your Password page appears (see Figure 9). Figure 9. Fields in the Reset Your Password Page 3. Enter your TIDE email address, and click Next. Your security question appears. 4. Enter the response to the security question, and click OK. TIDE sends you an activation email with a new temporary password. 5. Return to the login page, enter your username and the temporary password from step 4, and click Log In. The Please Log In page appears (see Figure 3). 6. In the Old Password field, enter the temporary password from step 4, and enter a new password. The password must be eight characters long and have at least three of the following: one lowercase alphabetic character, one uppercase alphabetic character, one number, and one special character %, #, or !. Your password cannot be the same as your current or previous password. 7. Click Submit. TIDE resets your password. The Select a Security Question page appears. 8. Review and modify your answers to the security question as necessary, and click Save. The TIDE home page appears. 11 TIDE User Guide Accessing TIDE Logging out of TIDE To log out of TIDE: In the TIDE banner (see Figure 10), click Logout. 12 Section III. Understanding the TIDE Interface This section describes TIDE’s Home page and some common tasks such as sorting retrieved records. TIDE’s Home Page The first page you see after logging in to TIDE is the Home page (see Figure 10). This page’s appearance differs depending on your role. Some roles, such as those for schools, have just a few tabs and tasks; other roles, such as those at the district level, have several tabs and tasks. Figure 10. TIDE Home Page for the District Administrator Role User name Role Logout District and Test Administration Tabs Tasks CAUTION: Loss of Data Working with TIDE in more than one tab or browser window may result in changes in one tab overwriting changes made in another tab. Do not have more than one TIDE browser tab or window open at one time. 13 TIDE User Guide Understanding the TIDE Interface Sorting Retrieved Records Many tasks in TIDE involve retrieving data from a database. You can sort the retrieved records by clicking any of the column headings in the retrieval table. For example, Figure 11 is a portion of the View/Edit Users page. You can sort the records by clicking Role, District, or School. (In the complete View/Edit Users page, there are many more columns by which you can sort.) Figure 11. Sort Columns Sort columns Switching Between NH Smarter Balanced Systems Depending on your role, when you log in to TIDE you can also switch to other NH Smarter Balanced systems. To switch to another NH Smarter Balanced system: In the banner, click Test Information Distribution Engine, and then select the other system you want to use (see Figure 12). Figure 12. Switching Between NH Smarter Balanced systems Available NH Smarter Balanced Systems 14 TIDE User Guide Understanding the TIDE Interface Changing Test Administration or Institution Depending on your permissions, you may have access to more than one test administration, school, or district. You can also change to another user role if one is available to you. (For an explanation of user roles, see Understanding User Roles and Permissions.) To change test administration or institution: 1. In the TIDE banner (see Figure 10), click Change Institution/Test Administration. The Change Institution/Test Administration page appears (see Figure 13). Figure 13. Change Institution/Test Administration Page 2. Update the information as necessary. All fields are editable. 3. Click Submit. A new home page appears that is associated with your selections. 15 TIDE User Guide Understanding the TIDE Interface Selecting Records for an Action In some retrieval pages, you can perform an action on the retrieved records. For example, in the View Users page, you can export and download the retrieved records as an Excel file. You can select all the retrieved records for a given action, or you can select some of them. Referring to Figure 14, if you mark the checkbox in the header row, TIDE selects all the records. If you mark a checkbox in an individual row, TIDE selects that record—and any other individual records you mark. Figure 14. Options for Selecting Retrieved Records Selects all retrieved records Selects individual record Navigating Back to Retrieved Records When you retrieve records, such as a listing of students or users, you can click on a View button that provides a page to view or modify an individual record. (See, for example, Figure 17.) If you want to return to the retrieved records, you must click Go Back To Search Results, not your browser’s Back button. See Figure 15. Figure 15. Button to use to return to a listing of retrieved records Use this button instead of your browser’s Back button to return to a listing 16 Section IV. Managing TIDE Users This section describes user roles and associated permissions. This section also describes how to manage user accounts. Retrieving User Accounts You can retrieve up to 1,000 user accounts that satisfy given criteria. For a list of user roles that can perform this task, see Table 2. To retrieve user accounts: 1. Click the Manage Users tab, then click View/Edit Users. The View/Edit Users page appears (see Figure 16). Figure 16. Selection Fields in the View/Edit Users Page 2. From the drop-down lists, select search criteria. 3. Optional: Refine your search by specifying an email address, first name, or last name. 4. Click Search. TIDE displays the found users at the bottom of the View/Edit Users page (see Figure 17). Figure 17. Retrieved Users 17 TIDE User Guide Managing TIDE Users From the listing of retrieved users, you can do the following: View detailed information about a user; see Viewing and Editing User Details. Delete user accounts; see Deleting User Accounts. Sort the listing; see Sorting Retrieved Records. Export the listing; see 0, Exporting Retrieved Records. Viewing and Editing User Details You can view and modify detailed information about a user’s TIDE account. For a list of user roles that can perform this task, see Table 2. To view and edit user details: 1. Retrieve the user account you want to view or edit by following the procedure in the section Retrieving User Accounts. 2. In the listing of retrieved users, click View corresponding to the user whose account you want to view (see Figure 17). The Edit User page appears (see Figure 18). Figure 18. Edit User Page 3. If your role allows it, modify the user’s details as required. Use Table 3 as a reference. 18 TIDE User Guide Managing TIDE Users 4. Click Save. 5. To return to the listing of user accounts, click Go Back to Search Results. (Do not use your browser’s Back button to return to the listing.) Table 3 describes the fields in the View User Details page. Table 3. Fields in the View User Details Page Field Description District District associated with the user. To modify the district, you must delete and then add the user. For details, see Deleting User Accounts and Adding User Accounts. (This field does not appear for school-level users.) School School associated with the user. To modify the school, you must delete and then add the user. For details, see Deleting User Accounts and Adding User Accounts. (This field does not appear for district-level users.) Username, Email Email address for logging in to TIDE. First Name User’s first name. Last Name User’s last name. Phone User’s phone number. 19 TIDE User Guide Managing TIDE Users Adding User Accounts When you add a user account, its role must be lower in the hierarchy than your role. (For an explanation of the user role hierarchy, see Understanding User Roles and Permissions.) Referring to Figure 2, school test coordinators can add teachers and test administrators, and district administrators can add all user roles. Furthermore, you can add only those users that fall within your institution. For example, district-level users can create school-level accounts only for schools within their district. For a list of user roles that can perform this task, see Table 2. To add a user account: 1. Click the Manage Users tab, then click Add Users. The Add Users page appears. Figure 19. Form Fields in the Add Users Page 2. Select the role, district, and school (for school-level users) associated with the new user. 3. Using Table 3 as a reference, enter the user’s email address, first name, last name, and other details in the optional fields. 4. Click Add User. TIDE adds the account and sends the new user an activation email from [email protected]. 20 TIDE User Guide Managing TIDE Users Deleting User Accounts For a list of user roles that can perform this task, see Table 2. To delete user accounts: 1. Retrieve the user accounts you want to delete by following the procedure in the section Retrieving User Accounts. 2. In the View/Edit Users page, do one of the following (see Figure 14): o Mark the checkbox for the accounts you want to delete. o Mark the checkbox at the top of the table to delete all retrieved user accounts. 3. Click Delete. 4. In the confirmation dialog box, click OK. TIDE deletes the user accounts. Adding, Editing, or Deleting Users through File Uploads If you have many users to add, edit, or delete, it may be easier to perform those transactions through file uploads. This task requires familiarity with composing comma-separated value (CSV) files or working with Microsoft Excel. The following sections describe how to compose the files and then upload them to TIDE. Understanding the User Upload File Format The upload file is an Excel or CSV file with a heading row and data rows. Table 4 describes the columns in the upload file and associated valid values. Table 4. Columns in the User Upload File Column Description Valid Values District ID* District associated with the user. District ID that exists in TIDE. Up to 30 characters. School ID School associated with the user. School ID that exists in TIDE. Up to 30 characters. Must be associated with the district ID. Can be blank when adding district-level users. FirstName* User’s first name. Up to 35 characters. LastName* User’s last name. Up to 35 characters. 21 TIDE User Guide Managing TIDE Users Column Description Valid Values Email* User’s email address. Any standard email address. Up to 128 characters that are valid for an email address. This is the user’s username for logging in to TIDE. Phone User’s phone number. Phone number in xxx-xxx-xxxx format. Role* User’s role. For an explanation of user roles, see Understanding User Roles and Permissions. One of the following: DA—District administrator. DC—District test coordinator. SC—School test coordinator. TE—Teacher. TA—Test administrator. Action* Indicates if this is an add, modify, or delete transaction. One of the following: Add—Add new user or edit existing user record. Delete—Remove existing user record. *Required field. 22 TIDE User Guide Managing TIDE Users Figure 20 is an example of a simple upload file with the following transactions: The first row adds Thomas Walker as a TIDE user, specifying all fields except phone number. The second row modifies Thomas Walker’s account, changing his role and adding the phone number. In this case you must list values in all other columns, even if you do not change them. The third row deletes Thomas Walker’s account. The fourth row adds Patricia Martin as a test administrator for school 9000. The fifth row adds Patricia Martin as a school test coordinator for a different school—9001. Figure 20. Sample User Upload File Submitting a User Upload File This section describes how to upload a file for adding, modifying, or deleting users. For a list of user roles that can perform this task, see Table 2. To submit a user upload file: 1. Click the Manage Users tab, then click Upload Users. The Upload Users page appears. 2. Download one of the file templates by clicking Download Excel Template or Download CSV Template. 3. Open the file in a spreadsheet application or text editor, and add a row for each user you want to add, modify, or delete. Be sure to follow the guidelines in Table 4. Save the file on your computer. 4. In the Upload Users page, click Browse, and navigate to the file you created in step 3. 23 TIDE User Guide Managing TIDE Users 5. Click Upload File. TIDE displays a preview of the uploaded file (see Figure 21). Use this preview to verify you uploaded the correct file. Figure 21. User Upload File Preview 6. Click Next. TIDE validates the file and displays error messages, if any. For information about resolving error messages, see Resolving File Upload Errors. NOTE: Validation and commitment of large files If your file contains a large number of records, TIDE processes it offline and sends you a confirmation email when complete. While TIDE is validating the file, do not press Cancel as TIDE may have already started processing some of the records. For more information, see How TIDE Processes Large Files. 7. Click Commit. TIDE commits those records that do not have errors. You can view a history of file uploads; see the section Reviewing Upload History for details. 24 Section V. Working with Student Information This section describes how to modify students’ records, and how to add or modify students’ test settings. This section also describes how students’ records affect testing and reporting. Retrieving Student Records You can retrieve up to 5,000 student records that satisfy given criteria. For a list of user roles that can perform this task, see Table 2. To retrieve student records: 1. Click the Student Information tab, then click View/Edit Students. The View/Edit Students page appears (see Figure 22). Figure 22. Selection Fields in the View/Edit Students Page 2. From the drop-down lists and in the text boxes, enter search criteria. 3. Optional. To refine your search, do the following: a. Click Add Additional Search Criteria. Additional search fields appear (see Figure 23). Figure 23. Additional Student Search Criteria (Form Fields) 25 TIDE User Guide Working with Student Information b. Make selections for the additional search criterion, and then click Add Criteria. TIDE displays the criterion in the View/Edit Students page (see Figure 24). Figure 24. Additional Student Search Criteria (Displayed) Standard search criteria Additional search criteria c. Repeat steps a–b to add additional search criteria. d. To delete an additional search criterion, click X next to it. 4. Click Search. TIDE displays the retrieved students at the bottom of the View/Edit Students page (see Figure 25). Figure 25. Retrieved Students (partial view) From the listing of retrieved students, you can do the following: View and edit detailed information about a student; see 26 TIDE User Guide Working with Student Information Viewing and Editing Students. Print testing tickets and PreID labels; see Printing Testing Tickets and PreID Labels. Sort the listing; see Sorting Retrieved Records. Expor the listing; see Appendix A: Exporting Retrieved Records 27 TIDE User Guide Working with Student Information Viewing and Editing Students You can view and edit detailed information about a student’s record. For a list of user roles that can perform this task, see Table 2. To view and edit student details: 1. Retrieve the student record you want to view or edit by following the procedure in the section Retrieving Student Records. 2. In the listing of retrieved records, click View corresponding to the student whose record you want to view (see Figure 25). The View Student Details page appears (see Figure 26). Figure 26. View Student Details Page (Top Portion) 3. If your user role allows it, modify the student’s record as required. Use Table 5 as a reference. 4. Click Save. 28 TIDE User Guide Working with Student Information 5. To return to the listing of student accounts, click Go Back to Search Results. (Do not use your browser’s Back button to return to the listing.) Table 5 describes the fields in the View Student Details page. Table 5. Fields in the View Student Details Page Field Description School IRN Internal Retrieval Number (IRN) of school where student is enrolled. Student Demographics Reporting District ID of district with which student’s scores are associated. Reporting School ID of school with which student’s scores are associated. Last Name Student’s last name. First Name Student’s first name. Birth Date (MMDDYYYY) Student’s date of birth. Middle Name Student’s middle name. SSID* Student’s State Student Identifier (SSID) within the enrolled district. Confirmation Code* Code used to authenticate the student at testing time. User Defined Name 2 Free-text field for supplementary information about the student. User Defined Name 1 Free-text field for supplementary information about the student. Resident Town Code New Hampshire’s code for the town where the student resides. Grade Level When Assessed* Grade in which student is enrolled during the test administration. Gender Student’s gender. Paper Tester Indicates if the student’s school is testing with paper-pencil in one or more subjects where an online test is available. IDEA Indicator Student’s Special Education program status. LEP Status Student’s LEP status. Section 504* Student’s 504 status. Economic Disadvantage Status Student’s economic status. Language Code The primary language spoken by the student. English Language Proficiency Level Student’s English-language proficiency status. Migrant Status Student’s migrant status. 29 TIDE User Guide Working with Student Information Field Description First Entry Date into a US School Student’s first day of school (ELL students only). LEP Entry Date Student’s English Proficiency entry date, if applicable. LEP Exit Date Student’s English Proficiency exit date, if applicable. Title III Language Instruction Program Type Student’s Title III language status. Primary Disability Type Student’s primary disability. Race and Ethnicity Hispanic or Latino* A student of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin, regardless of race. American Indian or Alaska Native* A student having origins in any of the original peoples of North America and South America (including Central America) and who maintains tribal affiliation or community attachment. Asian* A student having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent. This area includes, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. Black or African American* A student having origins in any of the black racial groups of Africa. White* A student having origins in any of the original peoples of Europe, the Middle East, or North Africa. Native Hawaiian or Other Pacific Islander* A student having origins in any of the original peoples of Hawaii, Guam, Samoa, or other Pacific Islands. Interim Testing Grade <subject> Grade at which the student is tested during the upcoming interim test. For example, marking the Grade 4 checkbox under the Mathematics subject indicates the student receives the fourth-grade mathematics interim test. Test Settings Non-Embedded Designated Supports ELA Designates the non-embedded designated supports available to students for English-language arts tests. ELPT Designates the non-embedded designated supports available to students for performance tasks. Mathematics Designates the non-embedded designated supports available to students for mathematics tests. 30 TIDE User Guide Field Working with Student Information Description Color Contrast ELA Student’s color contrast designation for English-language arts tests. ELPT Student’s color contrast designation for performance tasks. Mathematics Student’s color contrast designation for mathematics tests. Masking ELA Designates if masking is available for English-language arts tests. ELPT Designates if masking is available for performance tasks. Mathematics Designates if masking is available for mathematics tests. Permissive Mode ELA Designates if permissive mode is allowed for English-language arts tests. ELPT Designates if permissive mode is allowed for performance tasks. Mathematics Designates if permissive mode is allowed for mathematics tests. Print Size ELA Designates if zoom is permissible for English-language arts tests. ELPT Designates if zoom is permissible for performance tasks. Mathematics Designates if zoom is permissible for mathematics tests. Translations (Glossary) ELA Designates the glossaries available for English-language arts tests. ELPT Designates the glossaries available for performance tasks. Mathematics Designates the glossaries available for mathematics tests. Language (Designated Supports and Accommodations) ELA Designates the languages available for English-language arts tests. ELPT Designates the languages available for performance tasks. Mathematics Designates the languages available for mathematics tests. Text-to-Speech (Designated Supports and Accommodations) ELA Designates the text-to-speech options available for English-language arts tests. ELPT Designates the text-to-speech options available for performance tasks. Mathematics Designates the text-to-speech options available for mathematics tests. 31 TIDE User Guide Field Working with Student Information Description American Sign Language ELA Designates if American Sign Language is available for English-language arts tests. ELPT Designates if American Sign Language is available for performance tasks. Mathematics Designates if American Sign Language is available for mathematics tests. Print on Demand ELA Designates if print-on-demand is available for English-language arts tests. ELPT Designates if print-on-demand is available for performance tasks. Mathematics Designates if print-on-demand is available for mathematics tests. Close Captioning ELA Designates if closed captioning is available for English-language arts tests. Non-Embedded Accommodations ELA Designates the non-embedded accommodations available to students outside of Test Delivery System for English-language arts tests. ELPT Designates the non-embedded accommodations available to students outside of the Test Delivery System for performance tasks. Mathematics Designates the non-embedded accommodations available to students outside of the Test Delivery System for mathematics tests. Streamlined ELA Designates if streamlined-mode is available for English-language arts tests. ELPT Designates if streamlined-mode is available for performance tasks. Mathematics Designates if streamlined-mode is available for mathematics tests. *Required field Moving Students Between Schools When a student is moved to a new school and the SchoolID changes, the student’s classroom activity assignment updates to that for the new school. If you previously assigned that student a particular classroom activity, you need to reassign that activity after the move. For details, see Modifying Classroom Activities. 32 TIDE User Guide Working with Student Information Printing Testing Tickets and PreID Labels Figure 27. Sample Testing Ticket A testing ticket is a hardcopy form that includes a student’s username and confirmation code for logging in to a test. Referring to the example Figure 27, the student’s username for testing is 8894651001, and the confirmation code is 09-UI&^. A PreID label is a label that you affix to a student’s testing materials, such as an answer booklet for a paper version of the assessment. Referring to the example in Figure 28, the student’s name, SSID, and identifying bar code appear on the label. The test administrator affixes this label to the student’s answer booklet. This is a sample label. Student information displayed may vary. Figure 28. Sample PreID Label TIDE generates the tickets or labels as PDF files that you download with your browser. See Table 2 for a list of users who can perform this task. To print testing tickets or PreID labels: 1. Retrieve the students for which you want to print tickets or labels by following the procedure in the section Retrieving Student Records. 2. Click the column headings to sort the retrieved students in the order by which you want them printed. (For information about sorting, see Sorting Retrieved Records.) 33 TIDE User Guide Working with Student Information 3. Do one of the following (see Figure 14): o Mark the checkboxes for the students you want to print. o Mark the checkbox at the top of the table to print tickets or labels for all retrieved students. 4. Do one of the following: o To print testing tickets, click Print Testing Tickets. o To print PreID labels, click Print PreID Labels. Your browser downloads the generated PDF file. Uploading Test Settings If you have many students for whom you need to apply test settings, it may be easier to perform those transactions through file uploads. This task requires familiarity with composing comma-separated value (CSV) files or working with Microsoft Excel. The following sections describe how to compose the files and then upload them to TIDE. Understanding the Test Settings Upload File Format The upload file is an Excel or CSV file with a heading row and data rows. Table 6 describes the columns in the upload file and associated valid values. Table 6: Columns in the Test Settings Upload file. Column Name Description Valid Values SSID* State-assigned student identifier which is unique within that district. Up to 30 alphanumeric characters. Must exist in TIDE. PrintSize:<subject> Student’s print-size accommodation for tests in the indicated subject. For example, the column PrintSize:ELA indicates the print size for tests in Englishlanguage arts. One of the following: TDS_PS_L0—No magnification, 14 pt. TDS_PS_L1—1.5 magnification, 21 pt. TDS_PS_L2—1.75 magnification, 24.5 pt. TDS_PS_L3—2.5 magnification, 35 pt. TDS_PS_L4—3.0 magnification, 42 pt. If blank, text appears as 14 point. 34 TIDE User Guide Working with Student Information Column Name Description Valid Values ColorContrast:<subject> Color of text and background for tests in the indicated subject. For example, the column ColorContrast:ELA indicates the color for tests in English-language arts. One of the following: TDS_CC0—Black on white. TDS_CCInvert—White on black. TDS_CCMagenta—Black on rose. TDS_CCMedGrayLtGray—Medium gray on light gray. TDS_CCYellowB—Yellow on Blue. If blank, test appears as black text on white background. Masking:<subject> PermissiveMode:<subject> Masking setting for tests in the indicated subject. For example, the column Masking:ELA indicates the masking setting for tests in English-language arts. One of the following: Permissive mode setting for tests in the indicated subject. For example, the column Permissive Mode:ELA indicates the permissive mode setting for tests in English-language arts. One of the following: TDS_Masking0—Masking is not available. TDS_Masking1—Masking is available. If blank, Masking is turned off. TDS_PM1—Students can use accessibility software during tests, such as screen readers or magnifiers. TDS_PM0—Students can use only the secure browser during tests. If blank, permissive mode is off. StreamlinedMode: <subject> TTS:<subject> Streamlined interface setting for tests in the indicated subject. For example, the column Streamlined Interface:ELA indicates the streamlined interface setting for tests in English-language arts. One of the following: Student’s text-to-speech accommodation for tests in the indicated subject. For example, the column TexttoSpeech:ELA indicates the text-to-speech accommodation for tests in English-language arts. One of the following: TDS_SLM1—Streamlined interface is available. TDS_SLM0—Streamlined interface is not available. If blank, streamlined interface is not available. TDS_TTS0—TTS not available. TDS_TTS_Item—Enable TTS for test items. TDS_TTS_Stim—Enable TTS for test stimuli. TDS_TTS_Stim&TDS_TTS_Item— Enable TTS for test items and stimuli. If blank, TTS is not available. 35 TIDE User Guide Working with Student Information Column Name Description Valid Values Language:<subject> Language in which the tests in the indicated subject appear. For example, the column Language:ELA indicates the language setting for tests in Englishlanguage arts. Not all languages are available for all tests. One of the following: Student’s ASL accommodation for test in the indicates subject. For example, the column ASL:ELA indicates the ASL setting for tests in Englishlanguage arts. One of the following: ASL:<subject> 36 ENU—English. ENU-Braille—Braille. ESN—Spanish. If blank, tests appear in English. TDS_ASL0—ASL videos not available. TDS_ASL1—ASL videos available. If blank, ASL videos are not available. TIDE User Guide Working with Student Information Column Name Description Valid Values Translation (Glossary): <subject> Student’s glossary accommodation for tests in the indicated subject. For example, the column Translation (Glossary):ELA indicates the glossary available for tests in Englishlanguage arts. The following glossaries are available for all subjects: TDS_WL0—Glossary not available. TDS_WL_Glossary—Word-list glossary available. The following additional glossaries are available for mathematics: TDS_WL_ArabicGloss TDS_WL_CantoneseGloss TDS_WL_ESNGlossary TDS_WL_KoreanGloss TDS_WL_MandarinGloss TDS_WL_PunjabiGloss TDS_WL_RussianGloss TDS_WL_TagalGloss TDS_WL_UkrainianGloss TDS_WL_VietnameseGloss TDS_WL_ArabicGloss&TDS_WL_Gloss ary TDS_WL_CantoneseGloss&TDS_WL_Gl ossary TDS_WL_ESNGlossary&TDS_WL_Gloss ary TDS_WL_KoreanGloss&TDS_WL_Gloss ary TDS_WL_MandarinGloss&TDS_WL_Glo ssary TDS_WL_PunjabiGloss&TDS_WL_Glos sary TDS_WL_RussianGloss&TDS_WL_Glos sary TDS_WL_TagalGloss&TDS_WL_Glossa ry TDS_WL_UkrainianGloss&TDS_WL_Gl ossary TDS_WL_VietnameseGloss&TDS_WL_G lossary If blank, glossaries are not available. 37 TIDE User Guide Working with Student Information Column Name Description Valid Values ClosedCaptioning: <subject> Student’s closed-captioning accommodation for tests in the indicated subject. For example, the column Closed Captioning:ELA indicates the closed-captioning setting for tests in English-language arts. One of the following: 38 TDS_ClosedCap0—Closed captioning not available. TDS_ClosedCap1—Closed captioning available. If blank, closed captioning is not available. TIDE User Guide Working with Student Information Column Name Description Valid Values Non-Embedded Designated Supports:<subject> Student’s non-embedded designated supports (NEDS) accommodation for tests in the indicated subject. For example, the column NonEmbedded Designated Supports:ELA indicates the NEDS setting for tests in English-language arts. The following NEDSs are available for all subjects: NEDS0—No supports available. NEDS_CC—Color contrast. NEDS_CO—Color overlay. NEA_NoiseBuf—Ear mufflers, white noise, or other equipment used to block external sounds. NEDS_Mag—Magnification. NEDS_RA_Items—Read-aloud for test items. NEDS_SC_Items—Scribe items. NEDS_SS—Separate setting. NEDS_TransDirs—Translated testing directions. The following additional NEDSs are available for Non-Embedded Designated Supports: ELA-PT: NEDS_BD—Bilingual dictionary. NEDS_RA_Stimuli—Read-aloud for test stimuli. The following additional NEDSs are available for Non-Embedded Designated Supports: Mathematics: NEDS_RA_Stimuli—Read-aloud for test stimuli. NEDS_TArabic—Arabic translation. NEDS_TCantonese—Cantonese translation. NEDS_TFilipino—Filipino translation. NEDS_TKorean—Korean translation. NEDS_TMandarin—Mandarin translation. NEDS_TPunjabi—Punjabi translation. NEDS_TransDirs—Translated test directions. NEDS_TRussian—Russian translation. NEDS_TSpanish—Spanish translation. NEDS_TUkrainian—Ukrainian translation. NEDS_TVietnamese—Vietnamese translation. If blank, no NEDSs are available. 39 TIDE User Guide Working with Student Information Column Name Description Valid Values Non-Embedded Accommodations: <subject> Student’s non-embedded accommodations (NEA) for tests in the indicated subject. For example, the column Non- Non-Embedded Accommodations: ELA indicates the NEA for tests in English-language arts. The following accommodations are available for all subjects: NEA0—No NEAs available. NEA_AR—Alternate response options. NEA_STT—Speech-to-text. The following additional NEAs are available for Non-Embedded Accommodations: ELA: NEA_RA_Stimuli—Read-aloud stimuli. NEA_SC_WritItems—Scribe items (writing). The following additional NEAs are available for Non-Embedded Accommodations: ELA-PT: NEA_SC_WritItems—Scribe items (writing). The following additional NEAs are available for Non-Embedded Accommodations: Mathematics: NEA_Abacus—Abacus NEA_Calc—Calculator NEA_MT—Multiplication table If blank, no NEAs are available. Print on Demand: <subject> Student’s print-on-demand (POD) accommodation for tests in the indicated subject. For example, the column Print on Demand: ELA indicates the POD setting for tests in English-language arts. One of the following: TDS_PoD0—No POD. TDS_PoD_Item—POD available for test items. TDS_PoD_Stim—POD available for test stimuli. TDS_PoD_Stim&TDS_PoD_Item—POD available for test items and stimuli. If blank, no POD is not available. *Required field. 40 TIDE User Guide Working with Student Information Figure 29 is an example of a simple upload file that sets print size and color contrast for the student with ID 999999999. For English-language arts and practical tests, the print size is the default; for mathematics, the print size is 150% magnification; for English-language arts, the color contrast is inverted (white on black background). Figure 29. Sample Test Settings Upload File Submitting a Test Settings Upload File This section describes how to upload a file for adding or modifying test settings. For a list of user roles that can perform this task, see Table 2. To submit a test setting upload file: 1. Click the Student Information tab, then Upload Student Settings. The Upload Student Settings page appears. 2. Download one of the file templates by clicking Download Excel Template or Download CSV Template. 3. Open the file in a spreadsheet application or text editor, and add a row for each test setting you want to add or modify. Be sure to follow the guidelines in Table 6. Save the file on your computer. 4. In the Upload Student Settings page, click Browse, and navigate to the upload file you created in step 3. 5. Click Upload File. TIDE displays a preview of the uploaded file (see Figure 30). Use this preview to verify you uploaded the correct file. Figure 30. Test Settings Upload File Preview (partial view) 6. Click Next. TIDE validates the file and displays error messages, if any. For information about resolving error messages, see Resolving File Upload Errors. NOTE: Validation and commitment of large files If your file contains a large number of records, TIDE processes it offline and sends you a confirmation email when complete. While TIDE is validating the file, do not press Cancel as TIDE may have already started processing some of the records. For more information, see How TIDE Processes Large Files. 41 TIDE User Guide Working with Student Information 7. Click Commit. TIDE commits those records that do not have errors, and sends a confirmation email. You can view a history of file uploads; see the section Reviewing Upload History for details. 42 Section VI. Working with Classroom Activities A classroom activity is a performance-task assignment that introduces students to a particular setting or situation. Students typically participate in these activities shortly before the corresponding assessment test. Reviewing Classroom Activities You can review classroom activities for all grades within a particular school. For a list of user roles that can perform this task, see Table 2. To review classroom activities: 1. Click the PT Classroom Activities tab, then View Classroom Activities. The View Classroom Activities page appears (see Figure 31). Figure 31. Fields in the View Classroom Activities page 2. From the drop-down lists, select search criteria. 3. Click Show Classroom Activities. TIDE displays the found classroom activities at the bottom of the View Classroom Activities page (see Figure 32). Figure 32. Retrieved Classroom Activities 43 TIDE User Guide Working with Classroom Activities 4. To view an individual classroom activity, click the corresponding link. For example, referring to Figure 32, to view the ELA classroom activity for third-graders, click next to G3E-Summative-Perf-LandFormations. Modifying Classroom Activities You can modify an individual student’s classroom activity. This is useful if a student moves from one school to another during a semester. For example, a student starts third grade in School A where the students have a standard activity pertaining to libraries. During the semester the student moves to School B, where the standard activity pertains to trees. To avoid penalties for starting the semester late in School B, you can modify the student’s classroom activity to the library activity used in School A. For a list of user roles that can perform this task, see Table 2. To modify classroom activities: 1. Using the procedure described in 44 TIDE User Guide Working with Classroom Activities 2. Viewing and Editing Students, open the View Student Details page for the student whose classroom activities you want to modify. 3. In the View Student Details page, scroll down to the Performance Tasks section (see Figure 33). Figure 33. Performance Task Fields in the View Student Details Page 4. From the ELA and Mathematics drop-down lists, select the required classroom activities. 5. Click Save Changes. 45 TIDE User Guide Working with Appeals Section VII. Working with Appeals In the normal flow of a test, a student takes a test in TDS and then submits it. Next, TDS forwards the test for scoring, and then ORS reports the tests scores. Appeals are a way of interrupting this normal flow. A student may want to re-take a test or have another test opportunity. A test administrator may want to invalidate a test because of a hardware malfunction or an impropriety. This section describes how you view and create appeals. Understanding Appeals This section describes two aspects of appeals: the types of appeals and the statuses of appeals. Types of Appeals Table 7 lists the available types of appeals. Table 7. Types of Appeals Type Description Invalidations Eliminates the test opportunity, and the student has no further opportunities for the test. You can submit these appeals until the end of the test window. Resets Allows the student to restart a test, or allows the data entry operator to restart data entry. You can submit these appeals until the end of the test window. Re-opens Re-opens a test whose window expired and the student never took the test. Restores Allows the student to restore the original test opportunity before the test was reset. You can submit these appeals until the end of the test window. Grace Period Extension Allows the student to review previously answered questions upon logging back in to the test after expiration of the pause rule. Loss of Internet access is often the reason for requesting a Grace Period Extension. WARNING: Timing of resets and restores Submit resets and restores at least one day prior to the end of a test window so that students can complete their test opportunity or so that data entry can be completed for paper-based tests. 46 TIDE User Guide Working with Appeals Status of Appeals An appeal’s status can change throughout its life cycle. Table 8 lists the available statuses. Many of the statuses have a corresponding reason or description that you can view in the Comments column of the View Appeals page (see Figure 35). Table 8. Statuses of Appeals Appeal Status Description of Status Error Occurred An error occurred while the appeal was being processed. Pending Approval Appeal is pending approval. Processed Appeal was successfully processed and the test opportunity has been updated. Rejected Appeal was rejected. Rejected by System Test Delivery System was unable to process the appeal. Requires Resubmission Appeal must be resubmitted. Retracted Originator retracted the appeal. Submitted for Processing Appeal submitted to Test Delivery System for processing. Retrieving Appeals You can retrieve appeals that satisfy given criteria. For a list of user roles that can perform this task, see Table 2. To retrieve appeals: 1. Click the Appeals tab, then click View Appeals. The View Appeals page appears (see Figure 34). Figure 34. Selection Fields in the View Appeals Page 2. From the Select Request Type drop-down list, select the type of appeal you want to retrieve. For a listing of available types, see Table 7. 47 TIDE User Guide Working with Appeals 3. From the Select Status drop-down list, select the status of the appeals you want to retrieve. For a listing of statuses, see Table 8. 4. From the Filter By drop-down list, select a field by which you want to search. 5. If you selected something other than -All- in step 4, enter a value for the search field you selected. 6. Click Search. TIDE displays the found appeals at the bottom of the View Appeals page (see Figure 35). Figure 35. Retrieved Appeals 7. Optional: To review additional information about an appeal, click show comment. Table 9 describes the fields in the View Appeals page. Table 9. Fields in the View Appeals Page Field Description Case Number ID number associated with the appeal. Request Type One of the appeal types listed in Table 7. Status One of the status codes listed in Table 8. Request Date Date appeal was created. Comments Comment or explanation added by user who created the appeal. SSID Student’s SSID associated with the result. Result ID Result ID associated with a test opportunity. A test can have more than one opportunity. Student’s First Name Student’s first name. Student’s Last Name Student’s last name. Test Name of the test associated with the appeal. Test Opp # Test opportunity associated with the result ID. 48 TIDE User Guide Working with Appeals Field Description Test Status Approved—TA approved the student for the session, but the student has not yet started or resumed the test. Completed—Student submitted the test for scoring. Denied—TA denied the student entry into the session. If the student attempts to enter the session again, this status changes to Pending until the TA approves or denies the student. Expired—Student did not complete the opportunity, and cannot resume the test because the test opportunity expired. Invalidated—The test result was invalidated. Paused—The test is currently paused as a result of one of the following: Student or TA clicked the Pause button on the test. Student or TA idled for too long and the test automatically paused. Test Administrator stopped the student’s session. Test Administrator paused the individual student’s test. Student’s browser or computer shut down or crashed. Pending—Student is awaiting TA approval for a new test opportunity. Reported—Student’s score for the completed test has been submitted to the reporting system. Review—Student has answered all test items and is currently reviewing answers before submission for scoring. Scored—Test Delivery System processed the student’s answers on the test. Started—Student started or resumed the test and is actively testing. Submitted—Test was submitted for quality assurance review and scoring before it is sent to the Online Reporting System. Suspended—Student is awaiting TA approval to resume a test opportunity. Requested by User who created the appeal. Test Start Date Date student started the test opportunity. From the listing of retrieved appeals, you can do the following: Sort the listing; see Sorting Retrieved Records. Export the listing; see 0, Exporting Retrieved Records. 49 TIDE User Guide Working with Appeals Creating Appeals You can create an appeal for a given test result. For a list of user roles that can perform this task, see Table 2. To create appeals: 1. Retrieve the result for which you want to create an appeal by doing the following: a. Click the Appeals tab, then click Create Appeals. The Create Appeals page appears (see Figure 36). Figure 36. Selection Fields in the Create Appeals Page b. From the drop-down lists and in the text field, enter search criteria. c. Click Search Student Results. TIDE displays the found results at the bottom of the View Appeals page (see Figure 37). Figure 37. Retrieved Appeals 2. For each result for which you want to create an appeal, enter the reason in the text box, and then click Create. TIDE displays a confirmation message. 50 TIDE User Guide Working with Appeals Creating Appeals Through File Uploads If you have many appeals to create, it may be easier to perform those transactions through file uploads. This task requires familiarity with composing comma-separated value (CSV) files or working with Microsoft Excel. The following sections describe how to compose the files and then upload them to TIDE. Understanding the Appeal Upload File Format The upload file is an Excel or CSV file with a heading row and data rows. Table 10 describes the columns in the upload file and associated valid values. Table 10. Columns in the Appeals Upload File Column Name Description Valid Values TYPE* Type of Appeal. One of the following: Invalidate a test Reset a test Re-open a test Revert a test that's been reset Grace period extension SEARCHTYPE* Student field to perform a search on. One of the following: Result ID Session ID SSID SEARCHVALUE* Search value corresponding to the search type. Up to 1,000 alphanumeric characters. The value must exist in TDS or TIDE. For example, specifying a result ID of 123456 requires that this result ID exist in TDS. REASON* Reason for creating impropriety. Up to 1,000 alphanumeric characters. *Required field. Figure 38 is an example of a simple upload file that re-opens a test with result ID 99999999. Figure 38. Sample Appeals Upload File 51 TIDE User Guide Working with Appeals Submitting an Appeal Upload File This section describes how to upload a file for adding appeals. For a list of user roles that can perform this task, see Table 2. To submit an appeal upload file: 1. Click the Appeals tab, then Upload Appeals. The Upload Appeals page appears. 2. Download one of the file templates by clicking Download Excel Template or Download CSV Template. 3. Open the file in a spreadsheet application or text editor, and add a row for each appeal you want to add. Be sure to follow the guidelines in Table 10. Save the file on your computer. 4. In the Upload Appeals page, click Browse, and navigate to the upload file you created in step 3. 5. Click Upload File. TIDE displays a preview of the uploaded file (see Figure 39). Use this preview to verify you uploaded the correct file. Figure 39. Appeals Upload File Preview 6. Click Next. TIDE validates the file and displays error messages, if any. For information about resolving error messages, see Resolving File Upload Errors. NOTE: Validation and commitment of large files If your file contains a large number of records, TIDE processes it offline and sends you a confirmation email when complete. While TIDE is validating the file, do not press Cancel as TIDE may have already started processing some of the records. For more information, see How TIDE Processes Large Files. 7. Click Commit. TIDE commits those records that do not have errors, and sends a confirmation email. You can view a history of file uploads; see the section Reviewing Upload History for details. 52 Section VIII. Working with Rosters of Students Rosters are groups of students associated with a teacher in a particular school. Rosters typically represent entire classrooms in lower grades, or individual classroom periods in upper grades. Rosters can also represent special courses offered to groups of students. The rosters you create in TIDE are available in the Online Reporting System. ORS can aggregate test scores at these roster levels. Viewing Rosters You can view rosters associated with your district or school. For a list of user roles who can perform this task, see Table 2. To view a roster: 1. Click the Rosters tab, then Manage Rosters. The Manage Rosters page appears (see Figure 40). Figure 40. Manage Rosters Page—selection fields 2. From the District and School drop-down lists (as available), make selections for the district and school associated with the roster you want to view. 3. From the Roster drop-down list, select the roster you want to view. 53 TIDE User Guide Working with Rosters of Students 4. Click Next. The Manage Rosters page appears, showing a list of students in the selected roster and the associated teacher (see Figure 41). Figure 41. Manage Roster Page—Viewing a Roster’s Students Adding a New Roster You can create rosters from students associated with your school or district. For a list of user roles who can perform this task, see Table 2. To add a roster: 1. Click the Rosters tab, then Manage Rosters. The Manage Rosters page appears (see Figure 40). 2. From the District and School drop-down lists, make selections for the district and school containing the roster you want to add. 3. From the Roster drop-down list, select – ADD NEW ROSTER. 4. Click Next. The Manage Rosters page appears (see Figure 41). 5. In the Roster Name field, enter a name for the roster. 6. From the Teacher Name drop-down list, select the roster’s teacher. 7. Mark the checkboxes for all the grades from which you wish to build the roster. The names of all the available students in the selected grades appear in the Available Students list. 54 TIDE User Guide Working with Rosters of Students 8. Select each student you want to add to the roster, then click Move In >>. The students you selected move from the Available Students list to the Students in This Roster list. 9. Click Save. Modifying an Existing Roster You can modify rosters by adding students or removing students. For a list of user roles who can perform this task, see Table 2. To modify a roster: 1. Click the Rosters tab, then Manage Rosters. The Manage Rosters page appears (see Figure 40). 2. From the District, School, and Roster drop-down lists, make selections for the roster you want to modify. 3. Click Next. The Manage Rosters page appears (see Figure 41). 4. Change the roster’s name and associated teacher as required. 5. To add students to the roster, do the following: a. Mark the checkbox for the appropriate grade. The students associated with the grade appear in the Available Students list. b. From the Available Students list, select the students you want to add to the roster, then click Move In >>. 6. To remove students from the roster, do the following: a. From the Students in this Roster list, select the students you want to remove. b. Click << Move Out. 7. Click Save. 55 TIDE User Guide Working with Rosters of Students Deleting a Roster You can delete rosters created in TIDE or Online Reporting System. For a list of user roles who can perform this task, see Table 2. 1. Click the Rosters tab, then Manage Rosters tab. The Manage Rosters page appears (see Figure 40). 2. From the District, School, and Roster drop-down lists, make selections for the roster you want to delete. 3. Click Next. The Manage Rosters page appears (see Figure 41). 4. Click Delete. Printing a Roster You can print a roster. This feature is useful when you want to print test tickets. For a list of user roles who can perform this task, see Table 2. 1. Click the Rosters tab, then Manage Rosters. The Manage Rosters page appears (see Figure 40). 2. From the District, School, and Roster drop-down lists, make selections for the roster you want to print. 3. Click Next. The Manage Rosters page appears (see Figure 41). 56 TIDE User Guide Working with Rosters of Students 4. Click Print. A printer-friendly version of the roster appears in your browser. Figure 42. Printer-Friendly Version of a Roster 57 TIDE User Guide Working with Rosters of Students Creating Rosters Through File Uploads If you have many rosters to create, it may be easier to perform those transactions through file uploads. This task requires familiarity with composing comma-separated value (CSV) files or working with Microsoft Excel. The following sections describe how to compose the files and then upload them to TIDE. Understanding the Roster Upload File Format The upload file is an Excel or CSV file with a heading row and data rows. Table 11 describes the columns in the upload file and associated valid values. Table 11. Columns in the Rosters Upload File Column Name Description Valid Values District ID* District associated with the roster. District ID that exists in TIDE. Up to 10 characters. School ID School associated with the roster. School ID that exists in TIDE. Up to 10 characters. Must be associated with the district ID. Can be blank when adding district-level rosters. User Email ID* Email address of the teacher associated with the roster. Email address of a teacher existing in ORS. Roster Name* Name of the roster. Up to 50 characters. SSID* Student’s unique identifier within the district. Up to 30 alphanumeric characters. *Required field. 58 TIDE User Guide Working with Rosters of Students Figure 43 is an example of a simple upload file that creates a roster with two students. Figure 43. Sample Roster Upload File The first row does the following: o If the roster American History does not exist in school 9999, TIDE does the following: Creates the roster American History. Associates the teacher whose email address is [email protected] with the roster. o Adds the student ID 9999999999 to the roster American History. The second row adds the student ID 9999999998 to the roster American History. Submitting a Roster Upload File This section describes how to upload a file for creating rosters. For a list of user roles that can perform this task, see Table 2. To submit a roster upload file: 1. Click the Rosters tab, then Upload Rosters. The Upload Rosters page appears. 2. Download one of the file templates by clicking Download Excel Template or Download CSV Template. 3. Open the file in a spreadsheet application or text editor, and add a row for each studentroster pair you want to add. Be sure to follow the guidelines in Table 11. Save the file on your computer. 4. In the Upload Rosters page, click Browse, and navigate to your upload file you created in step 3. 59 TIDE User Guide Working with Rosters of Students 5. Click Upload File. TIDE displays a preview of the uploaded file (see Figure 44). Use this preview to verify you uploaded the correct file. Figure 44. Roster Upload File Preview 6. Click Next. TIDE validates the file and displays error messages, if any. For information about resolving error messages, see Resolving File Upload Errors. NOTE: Validation and commitment of large files If your file contains a large number of records, TIDE processes it offline and sends you a confirmation email when complete. While TIDE is validating the file, do not press Cancel as TIDE may have already started processing some of the records. For more information, see How TIDE Processes Large Files. 7. Click Commit. TIDE commits those records that do not have errors, and sends a confirmation email. You can view a history of file uploads; see the section Reviewing Upload History for details. 60 Section IX. Downloading and Installing Voice Packs TIDE provides the NeoSpeech™ Juliet Voice Pack, a screen reader students with a text-tospeech accommodation can during a test opportunity. You can download the voice pack from TIDE and install it on testing computers. For a list of user roles that can perform this task, see Table 2. To download the voice pack: 1. Click the Download Voice Pack tab. The Download Voice Pack page appears. 2. Click Download for the voice pack you want to install. Your browser downloads the installation file onto your computer. If you have an option to run or save the file, save it. Read the installation instructions available from the Download Voice Pack page, and then proceed with installation. 61 TIDE User Guide Exporting Retrieved Records Appendix A. Exporting Retrieved Records When you retrieve a group of records, such as students or users, only a few records are visible on the page at a time. You can export all the records as a file, which may be more convenient for viewing and analysis. TIDE exports up to 1,000 user records and up to 5,000 student records; there is no limit on exports of other records, such as order or appeals. For a list of user roles that can perform this task, see Table 2. To export retrieved records: 1. Optional: In the list of retrieved records (see, for example, Figure 25), mark the checkboxes next to the records you want to export. You can select all the records by clicking the checkbox in the header next to View. 2. Above the list of retrieved records, hover the mouse over Export. A list of export options appears (see Figure 45). Figure 45. Export Options 3. Referring to Table 12, click the desired export option. 4. Depending on your browser’s configuration, you can save the file to disk or open it directly in a spreadsheet application. Table 12. Export Options Option Description Export all to Excel Exports all retrieved records in xlsx format. Use this format if you have Excel 2007 or later. Export selected to Excel Exports selected records in xlsx format. Use this format if you have Excel 2007 or later. Export all to CSV Exports all retrieved records in CSV format. Use this format if you have Excel 2003 or earlier. 62 TIDE User Guide Exporting Retrieved Records Option Description Export selected to CSV Exports selected records in CSV format. Use this format if you have Excel 2003 or earlier. 63 Appendix B. Processing File Uploads This appendix describes how TIDE processes file uploads. How TIDE Processes Large Files If your file contains a large number of records, TIDE processes it offline. TIDE displays a page with your name and default email address, and prompts you to provide a phone number and optional alternate email. When TIDE finishes validating the file, you receive a confirmation email. When TIDE finishes committing the records to its databases, you receive a second confirmation email. Table 13 lists the various upload files and the number of records in those files that triggers offline processing. For example, if your user upload file contains 1,000 records or more, TIDE processes that file offline. Table 13. Record Thresholds for Offline Processing Upload File Offline Processing Threshold Users 1,000 Test Settings 1,000 Appeals 2,000 Rosters 1,000 How TIDE Validates File Uploads After you submit an upload file, TIDE applies two validations: layout and data. Layout validation determines if the records have proper format. This includes checks for alphanumeric or numeric-only values and record length. For example, if the SSID field in the student upload file is numeric only, and a record has a letter in that field, the record does not pass layout validation. Data validation determines if the fields contain valid data. For example, if a record in the student upload file contains a school ID that does not exist in TIDE, the record does not pass data validation. If TIDE displays validation errors, you can resolve them by following the recommendations in Resolving File Upload Errors. 64 TIDE User Guide Processing File Uploads Resolving File Upload Errors During validation, TIDE displays messages for the errors it detects, as in the example in Figure 46. Figure 46. Sample Error Messages The first column in the table of error messages shows an icon that indicates the error’s severity. Table 14 describes those icons and associated resolutions. Table 14. File Upload Error Icons and Resolutions Icon Description Resolution Indicates the record causes the entire upload file to fail. Click Cancel to abort the file upload. Make the indicated correction, and upload the file again. Indicates TIDE ignores the record due to an error. One of the following: Click Commit to submit all records that have no errors. Repair those records that have errors and submit them in a separate file. Click Cancel to abort the file upload. Make the indicated corrections, and upload the file again. Warning that the record has an error; TIDE accepts it anyway. One of the following: Click Commit to submit all records that have warnings. Review the warning messages, repair the records as necessary, and upload them again in a separate file. Click Cancel to abort the file upload. Make the indicated correction, and upload the file again. Table 15 describes the columns appearing in the error messages report. Table 15. Columns in the Error Messages report Column Name Description Record Number Line in the upload file where the error occurred. Field Name Name of the column in which the error occurred. Field Value Value that caused the error. Validation Message Message describing the error. If you are unable to resolve file upload errors, contact user support; see Appendix D, User Support for contact information. 65 TIDE User Guide Processing File Uploads Reviewing Upload History You can review the log file that TIDE retains of your file uploads. To display file upload history: In the upload file page, click show history. Table 16 describes the columns appearing in the upload history. Table 16. Columns in Upload History Column Name Description File Name Name of uploaded file. Clicking this field downloads the .txt file that was originally uploaded by the district. Date Uploaded Date and time file was uploaded. Status Upload file’s processing status. One of the following: Error—TIDE rejected the entire file before processing it. Started—TIDE successfully received uploaded the file. In Process—TIDE recorded an entry in the database that the file was received; the file is in queue awaiting processing. UI Validated—There were up to n records in the file, and TIDE displayed the validation results for those n records in the file upload page. The value for n depends on the type of file uploaded; see Table 13 for details. Offline Validated—There were more than n records in the file; TIDE displayed validation results for the first n records in the file upload page, and displayed results for the remaining records in an email to the user who uploaded the file. The value for n depends on the type of file uploaded; see Table 13 for details. Rejected—TIDE rejected the file due to too many validation errors. Processed—TIDE processed the file, reporting errors as necessary. Record Processed Number of records in the upload file. For quality control purposes, you can compare this number with the actual number of records in the file you created. Clicking the link in this field downloads a CSV file containing the processed records. Record Rejected Number of records that TIDE rejected. Clicking the link in this field downloads a .txt file containing the rejected records. 66 TIDE User Guide Processing File Uploads Column Name Description Validation Log Link to a copy of the validation log. The log contains informational and error messages. Each error message includes a severity code, offending line number in the upload file, error text, offending field, and offending value. 67 Appendix C. Opening CSV Files in Excel 2007 or Later This appendix explains how to open comma-separated value (CSV) files in Microsoft Excel 2007 or later. 1. Open Microsoft Excel. 2. On the Data tab, in the Get External Data group, click From Text. The Import Text File dialog box appears. 3. Navigate to the CSV file, and click Import. The Text Import Wizard appears. 4. In Step 1 of the wizard, mark Delimited, and click Next. 5. In Step 2 of the wizard, mark Comma, and then click Next. 68 TIDE User Guide Opening CSV Files in Excel 2007 or Later 6. In Step 3 of the wizard, do the following: a. In the Data Preview section, click a column. Excel shades the column with a black background. b. In the Column Data Format section, mark the Text radio button. This setting preserves leading zeros that can appear in fields such as SSID or District ID. c. Repeat steps a–b for all columns in the CSV file. d. Click Finish. Excel imports and displays the CSV file. 69 Appendix D. User Support For additional information and assistance in using TIDE, contact the New Hampshire Smarter Balanced Assessments Help Desk. The Help Desk is open Monday–Friday 7:00 a.m. to 4:00 p.m. Eastern Time outside of the testing window, and Monday–Friday 7:00 a.m. to 7:00 p.m. Eastern Time during testing (except holidays or as otherwise indicated on the New Hampshire Assessment Portal). New Hampshire Smarter Balanced Assessments Help Desk Toll-Free Phone Support: 1-844-202-7584 Email Support: [email protected] Please provide the Help Desk with a detailed description of your problem, as well as the following: If the issue pertains to a student, provide the SSID and associated district or school for that student. Do not provide the student’s name. If the issue pertains to a TIDE user, provide the user’s full name and email address. Any error messages that appeared. Operating system and browser information, including version numbers (e.g., Windows 7 and Firefox 13 or Mac OS 10.7 and Safari 5). 70 TIDE User Guide Appendix E. Change Log Location Change Date Document initiation 1/20/15 Section VI Working with Classroom Activities New section pertaining to performance-task activities. 3/2/15 Retrieving User Accounts Clarified limits on number of records TIDE retrieves or exports. 3/2/15 Moving Students Between Schools Noted that modifying a school or grade changes student’s classroom activity. 3/2/15 Table 2. User Roles and Associated Permissions Updated User Roles to include Classroom Activities 3/2/15 Accessing TIDE Updated screenshots 3/6/15 Removed Section IX. Working with Orders for Test Materials. Paper orders are now be placed via fax to the help desk 3/10/15 Figure 28. Sample PreID Label PreID Label screenshot has been updated 3/23/15 Table 6: Columns in the Test Settings Upload file. Default settings for Masking have been added 3/23/15 Retrieving Student Records Exporting Retrieved Records 71
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