SUNY OLD WESTBURY CASE STUDY THE CHALLENGE CUSTOMER PROFILE The State University of New York College at Old Westbury is a university college that is part of the State University of New York system. With nearly 4,000 students, SUNY College at Old Westbury serves as the only public liberal arts college on Long Island. www.oldwestbury.edu “This was a challenging environment involving significant logistical hurdles. Fusion successfully navigated these obstacles to deliver a state of the art phone service to our students. We congratulate them on a job well done.” -MARY SEYBOLD, CIO SUNY COLLEGE AT OLD WESTBURY SUNY College at Old Westbury needed to provide modern telecommunications services to over 1,000 student housing units spread across five dormitory buildings on their campus. In addition to the basic voice service they were already providing to their students, they also wanted to provide advanced features such as voice mail without having to bear the costs of maintaining a premise-based PBX. They desired to reduce costs and administrative overhead while maintaining the high quality of service they had come to expect from their traditional telephony solution. THE SOLUTION Fusion’s position as a facilities-based voice and data service provider allowed the company to provide a complete in-house solution for SUNY College at Old Westbury’s voice service. The solution combined managed TDM-to-VoIP gateways to integrate the existing copper telephony infrastructure of the dormitories, dedicated circuits for IP connectivity between the campus and the Fusion network, and cloud based voice services provided by Fusion’s Cloud Voice platform. Within each dormitory, the Fusion field service team installed environmentally hardened systems to bridge the TDM to IP gap allowing the existing dorm phones and wiring to be provisioned as a hosted “in the cloud” service over our industry leading Cloud Voice platform. The integration equipment consists of TDM-to-VoIP Media Gateways that are wired into the existing house pairs, Ethernet switches to link the gateways to the campus IP backbone, and Uninterruptible Power Supply (UPS) units to provide survivability during power disruptions. Fusion was able to leverage its position as a facilities-based network service provider to provide dedicated IP access circuits to the campus to connect the new phone system directly to the redundant Cloud Voice platform. SUNY OLDWESTBURY FUSION ADVANTAGES Fusion Services • Data and broadband connectivity (Cable, DSL, T1, DS3, Ethernet, etc.) • Hosted and IP voice solutions • Managed network solutions (Private Line, MPLS) • Integrated voice and data systems and related network devices Services Utilized • Fusion Cloud Voice • Fusion Connectivity/Access Equipment Deployed • Switches • Routers • Media Gateways CASE STUDY CUSTOMER EXPERIENCE The new, state of the art cloud-based phone system was provisioned on Fusion’s Cloud Voice platform, which provides all the features and functionality that SUNY students had been receiving with the ability to add additional services such as voice mail and advanced calling and billing features. Working with Campus Televideo, a leading provider of custom cable TV, data and voice services to over 220 colleges and universities nationwide, Fusion designed and implemented a solution with the technology needed to deliver advanced cloud based voice services to the dorm rooms of students throughout the university. “Our partnership with Fusion allows us to offer a cost-effective, triple-play bundle of services to 1,000 on-campus students at SUNY College at Old Westbury,” said Brian Benz, CEO of Campus TeleVideo. “Fusion is a trusted service partner that provided flexibility to make installation seamless to the students and delivered the latest functionality, at an attractive value to the school.” The Fusion Cloud Voice platform meshes development independence and advanced functionality with Fusion’s ability to understand the language of PBX and call center customers. This combination of skill sets and platform functionality affects an array of benefits that other hosted providers simply cannot deliver. Copyright ©2015 – Fusion, All rights reserved 100.07-FUS-CS-SUNYOLDWESTBURY-009-20150210