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HUMS SERVICE
DESCRIPTION
AgustaWestland Customer Support & Services
is dedicated to developing and delivering flexible
support solutions that meet the full range of Customer
requirements and surpassing Customer expectations.
The AgustaWestland HUMS Services are ideal for
all types of Customers, and provide two choices in
HUMS support. For either the larger operator, willing
to investment in an HUMS infrastructure using an
their own in-house analyst, or for the smaller operator
who would like to use the AW HUMS Analysis Team to
perform data interpretation.
The AgustaWestland Services incorporate the most
advanced technology in data analysis by using
diagnostic models like AAD (Advanced Anomaly
detection) and AVDM (Advanced Vibration Data Mining)
to improve diagnostic capability and reduce analyst
work load.
Features
• No infrastructure costs.
• 24/7 connectivity to the secure AgustaWestland
secure servers.
• Zero IT footprint for the user – no need to procure
and maintain expensive bespoke IT software for
HUMS ground processing.
• Reduction in Labor costs. Our HUMS data experts
work with your team of expert.
• Data is securely stored and managed by AW. Data
ownership is never compromised
Small and large fleet customer can expect a significant
cost saving in adopting HUMS Services, in terms of
unscheduled AOG reduced time and Hardware and
Software management.
agustawestland.com
HUMS SERVICE
BENEFITS
There are considerable operational and financial benefits associated with
engagement of AgustaWestland HUMS Services:
No Infrastructure required
Utilizing the improvements in web
technologies and cloud computing
organizations can use their existing
IT infrastructure over a secure
AgustaWestland portal.
Utilization of AgustaWestland HUMS
specialist
The services provides HUMS support
utilizing years of experience available
in AgustaWestland. The HUMS Analyst
can review and analyze customer
data, alerting users of potential
issues and recommend and schedule
additional maintenance to improve
reliability and safety.
No Need for expensive HUMS
specialist in house
The training of personnel is time
consuming and expensive with
considerable HUMS expertise invested
into a small number of indispensable
worker. The expense and dependency
is remove with the use of the AW
specialists trough HUMS services.
No overhead for system and
database administration
The AgustaWestland HUMS services
remove the need for specialist server,
applications, databases and hardware
environments by providing a secure
cloud solution that is managed as part
of the services by AgustaWestland IT
personnel.
Customer Site Access
Aircraft Debrief
• No resident data experts needed
• 24/7 from any secure web connection
• Zero IT footprint
• One step data upload
• Instant data feedback
• Critical warnings supplied
Data Security and Backup
The Services are delivered through
an AW secure portals. Services are
secure and comply with company
and military standards. The customer
backup data follow the same
standards as all other critical company
data assets.
Training
AgustaWestland dedicated HUMS
training, ensures the system is
utilized correctly and we can train
your in-house analyst to perform data
analysis.
HUMS Services integration
Our HUMS services are integrated
within the range of AgustaWestland
web solution including the Leonardo
Customer portal and our online
manuals. Customer can log into the
AgustaWestland portal to review
HUMS data, request and receive
technical support, and navigate
between the helicopters manuals.
For additional information please
contact hums.mbx@agustawestland.
com or your Customer Support
Management team.
AgustaWestland is listening to
its Customers. It is committed to
continuously improving its range of
services offering and developing new
solutions that meet Customer’s needs.
Secure Data Storage
Secure
Web Portal
HUMS Analysis
Secure Server
Data and
server options
to suit client
AgustaWestland
secure data store
on client side
Secure Cloud
AgustaWestland
Expert Data Analysis
• Access to HUMS data experts
• Fleet analysis performed
• Trend Analysis
• Issue resolution service available
• No client side software
• Simple, secure data transfer
& storage
• Maintain full access to your
data
• Maintenance improvements
• Component Life improvement
AgustaWestland has the right to modify any data contained herein at any time. The information and
figures contained in this document are not binding and do not constitute any offer or agreement with
AgustaWestland. They cannot be used, disseminated or reproduced without the prior written consent
of AgustaWestland.