PAGE 28
S MA R T SU PPOR T SE R V IC E S (S H E F F IE L D) L T D
About Smart Support Services (Sheffield) Ltd
We are now firmly established as one of the most responsive providers of
payroll and managed direct payment accounts in Sheffield and have yet
again proved ourselves in 2015 by holding all package prices; increasing
our range and adding extra services at no charge.
We pride ourselves in being able to not only deliver on Recognised Provider
Standards—but to also understand our
clients and to be able to navigate the
systems in place that ensure people’s
care needs are met and they are safe.
Many years of experience in the care
sector along with transparency, an eye
for detail and excellent customer
service mean that we never stop in
our quest to provide services that do
Staniforth (Director) & Daniel Kidd
more for the employers and employees Ashley(Payroll
& Accounts Manager)
we serve at the lowest possible price—
so that our local authority can also get best value when we are chosen as
your payroll provider.
How to contact us
Phone
“We can call you back” 07758209512
Text (none–urgent enquiries only)
07758209512
Email
Enquiries: [email protected]
Time sheet submissions: [email protected]
Post
Smart Support Services (Sheffield) Ltd,
109 Burngreave Road, Sheffield, S3 9DF
Fax
0114 3273197
www.smartsupportservices.co.uk
• Comprehensive Packages & Tailored Service Options for
Direct Payment Clients; Personal Assistants and Home &
Community Workers for Residents of Sheffield
• Official HMRC PAYE Agent
• RTI Ready
• Enhanced Recognition Payroll Software
• Effective 06/04/2015 until 05/10/2015
PAGE 2
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
Contents
Item
Page
3
How to access our services
3
How to use this booklet
4
Payroll with payments information
5
Payroll without payments information
6
Payroll optional extras information
7
Standing order (all services)
10
11-12
Your details (payroll-related services only)
13
Data collection (all services)
14
Feedback form (all services)
15
Managed accounts only section
16-20
Employer’s Liability Insurance Provider Advertisement
21
Recognised Providers information (all services)
22
Useful information for employers and employees
Payroll service agreement
Acceptable ID to work in the UK information (payroll services)
PAGE 27
Group 2a - Trusted Government/State Issued Documents
Why Smart Support Services (Sheffield) Ltd is the right payroll
service
Payroll service order form
S MA R T SU PPOR T SE R V IC E S (S H E F F IE L D) L T D
 Old style paper Driving License UK
 Certified copy of Birth Certificate (UK & Channel Islands) - issued within 12
months of date of birth
 Marriage/Civil Partnership Certificate (UK)
 HM Forces ID card (UK)
 Fire Arms Licence (UK, Channel Islands and Isle of Man)
Group 2b - Financial/Social History Documents
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23-24
25
26-27
About us
28
How to contact us
28
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Mortgage Statement (UK or EEA) (issued in the last 12 months)
Bank/Building Society Statement (UK or EEA) (less than 3 months)
Bank/Building Society Account Opening Confirmation Letter (UK)
Credit Card Statement (UK or EEA)* (less than 3 months)
Financial Statement - e.g. pension, endowment, ISA (issued in the last 12
months)
P45/P60 Statement UK - (issued in the last 12 months)
Council Tax Statement (UK)
Work Permit/Visa (UK) (UK Residence Permit)
Letter of Sponsorship from future employment provider (Non-UK/Non-EEA
only – valid only for applicants residing outside of the UK at time of application)
Utility Bill
Benefit Statement - e.g. Child Allowance, Pension (less than 3 months)
A document from Central/ Local Government/ Government Agency/ Local
Authority giving entitlement (UK & Channel Islands)*- e.g. from the Department for Work and Pensions, the Employment Service , Customs & Revenue, Job Centre, Job Centre Plus, Social Security
EU National ID Card
Cards carrying the PASS accreditation logo (UK)
Letter from Head Teacher or College Principal (16-19 year olds in full time
education - only used in exceptional circumstances when all other documents have been exhausted)
Please note: If a document in the list of Valid Identity Documents is;
denoted with * – it should be less than three months old
denoted with ** – it should be issued within the past 12 months
not denoted – it can be more than 12 months old
PAGE 26
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
Acceptable Identification to work in the UK
Route One
3 documents from group 1, or 2 documents from group 1 and 1 document
from group 2, or 1 document from group 1 and 2 documents from group 2.
If the applicant has satisfied this route, then the CRB ID checking process is
complete. If the applicant cannot produce a Group 1 document then go to
Route Two.
Route Two
If the applicant fails to provide you with ID from the above options, you then
need to go to Route 2 – which is an external ID check. You need to purchase the basic (not enhanced) DBS checking service from Smart Support
Services (Sheffield) Ltd to do this.. Anyone who fails to be authenticated by
this, needs to then follow Route 3:
Route Three
Provide a certified copy of a birth certificate (UK and Channel Islands) and 4
further documents from Group 2 comprising of 1 document from Group 2a
& 3 further documents from group 2a or 2b.
If you cannot establish the applicant’s ID using one of the three routes a
fingerprint test will need to be completed with the police and a paper application completed. This will require attendance by the applicant at a Police
Station at an appointed time, and may delay into the overall process.
Valid ID Documents
Group 1 – Primary Trusted Identity Credentials
Current valid Passport
Photo card Driving License (Non UK)
Adoption Certificate (UK)
Biometric Residence Permit (UK)
Current Driving Licence (UK) (full or provisional) Isle of Man /Channel Islands;
 Photo card only (a photo card is only valid if the individual presents it with
the associated counterpart licence; except Jersey)
 Original Birth Certificate (UK) - issued within 12 months of date of birth;
 Full or short form acceptable including those issued by UK authorities
overseas, such as Embassies, High Commissions and HM Forces
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S MA R T SU PPOR T SE R V IC E S (S H E F F IE L D) L T D DE S C RI PT I ON S
PAGE 3
Why having Smart Support Services (Sheffield) as your
payroll and managed account agent is an excellent choice
Payroll and Managed Accounts is all we do and because our service is
tailored for people who receive Direct Payments; we are more aware
of the expectations of our clients. Choosing us for any payroll package
means that you get the following included:

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A home set-up as an employer/employees including support
with Employer’s Insurance (currently Sheffield postal codes
only)
Contracts of employment (standard or zero hours)
Information on checking ID for eligibility to work in the UK
Electronic or paper time-sheet options
The choice of 4-weekly or monthly payments
Pay-slips / other PAYE documents sent either by post to staff via
their employer, or electronically to staff email
All RTI data processed & sent to HMRC
Excellent value & customer service
Customer-only web-site resource and your own email
How to get Smart Support Services (Sheffield) Ltd to be
your payroll agent or managed account provider
If you receive a direct payment or are being assessed for support—just
ask your Social Worker or Care-Coordinator to refer you or to arrange a
transfer of your current payroll services provider over to us. If you are
a private customer you can either follow the instructions on page 4 or
contact us directly.
PAGE 4
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
S MA R T SU PPOR T SE R V IC E S (S H E F F IE L D) L T D
PAGE 25
Service Agreement Terms & Conditions (payroll-services)
How to use this booklet
If you do not need payroll-related services and just need a
managed account for your Direct Payment, go to pages 16-20, as
the information below is about payroll-related packages.
 By signing the application form in this booklet, or being party to the com-

Pages 5, 6 & 7 describe our payroll packages & options.


First of all you need to know that because we will come out to
see you to set up your services - we can complete this for you
when we do this. However if you want to do this yourself here is
how:


First choose if you want us to pay wages and taxes or whether
you are able to do this yourself. Packages on page 5 make payments and packages on page 6 do not.
Choose just one of the
packages you require on pages
11 and 12—selecting the number
of PAs that you have.

If you want some services
that are not included in the
package you require you can add
what you require on page 12.
More information about optional
extras is on page 7.

Complete your details on
pages 13-16 and post , fax or
email it to us. Our contact details
are on page 24—the very last
page.
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pletion of an F8; you are accepting our terms.
This service has Recognised Provider Status and meets the Money
Management Protocol Agreement as prescribed by Sheffield City Council.
Business hours are Monday to Thursday 9am – 5pm and Friday 9am3:30pm excluding bank holidays and we are normally contactable until 30
minutes prior to close.
Direct Payments can only be used as per the support plan unless we are
told otherwise by the Local Authority.
Without notification or provision of Social/Health Care payments or client
contributions (assessed or voluntary); we cannot provide the service & are
not responsible for periods where these or information on them is lacking.
We have a refund policy if the annually paid-for service is closed down
before it runs its 12 month course. Bad debtors are exempt from this.
The annual service will be re-invoiced and subsequently renewed automatically each year once paid for.
If the service is closed or transferred; we will offer support by post, phone
or email for no charge to achieve this.
In the set-up meeting your staff should be present along with the employer
unless completing online forms &/or bring/send-in ID.
You must order the service for the number of staff who will at any one
time be on the books (e.g. 1 permanent + 1 cover = 2 staff).
We are not liable for the actions of others, individuals, organisations &
entities nor they of ours.
We have a complaints policy; please ask us for this if it is required.
Complaints about providers or the Local Authority need to be directed to
them. Issues between staff and their employers can be avoided or
resolved using the information in the employment contract and by contacting ACAS. Information is provided on our members-only website resource.
We operate under Data Protection Law.
All funds in Direct Payment Accounts that we operate are protected from
our business activities.
We reserve the right to review services and terms; you will be notified.
We can process informal (voluntary) contributions that are written on the
support plan and set up by your Planner , Health or Social Worker.
PAGE 24
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
Contracts of Employment
Contracts provide the full details of current legislation and are a legal
requirement for employment. You can use the ones we provide at no cost or
you can download a “Written Statement” from the link off our support
pages. You can update contracts as well. Full guidance is online using either
the ACAS or WWW.Gov link from our pages.
Ensuring your staff can work in the UK
It is vital that you use the ID check guidance we provide if you are not
purchasing this service.
Employers Liability Insurance (ELI)
ELI is a must and it can be purchased either from a specialist or your home
insurer may provide cover. You choose who to use and what policy to
purchase. We can help to set this up at no cost to our customers and can
supply brochures that providers of ELI send to us.
Claiming back PA expenses (managed accounts)
If your support plan has a budget for this then the receipts or chitty need to
be submitted with the time sheet along with who to reimburse (and account
details). If there is no budget then see below.
Claiming back PA expenses (payroll only service)
Your PA cannot be expected to pay for doing their job. This includes things
like travel during work; admission for activities, and paying to eat and drink
if they don’t want to during work. Full guidance is on our support site and
basic advice (for none-travel expenses) is: either provide a float and ask for
receipts and the change, or upon receiving receipts or a chitty - reimburse
your PA. For travel—you can reimburse bus tickets and passes or pay up to
45ppm for logged car use during work hours (not getting to or from work). If
you pay less than 45ppm then your PA can claim tax relief on the difference
in a P87 (which can also be used for some other expenses & is on our site).
Client Contributions to Care
You may have to pay towards your care. Use the standing order from this
brochure (or a paying in book for Basic Post Office Accounts) to do this. We
can accept informal (voluntary) contributions too. These must be written on
the support plan and set up by your Planner , Health or Social Worker.
S MA R T SU PPOR T SE R V IC E S (S H E F F IE L D) L T D
PAGE 5
Payroll with Payments Packages
We pay wages in all three options on this
page and packages 1 & 2 provide either
4-weekly or monthly wages along with
taxes/all deductions and up to 39 other
invoices that need paying - as part of your
support plan, over a 12 month period.
Details about Optional Extras are on page 7.
“FULL Payroll Package” (Package 1)
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Managed Account (formal payments received; invoices; wages &
HMRC PAYE; ENICs, & other statutory deductions paid, also audit
copies to the client)
DBS check (enhanced) carried out & renewed each year
ID Checks on staff
13 return post-paid envelopes for time-sheets.
Both an annual fee and a 4-weekly payment are required.
“STANDARD Payroll with Payments Package” (Package 2)


A Managed Account (formal payments received; invoices; wages
& HMRC PAYE; ENICs, & other statutory deductions paid)
A 4-weekly payment is required for this service.
* We can now process informal (voluntary) client contributions. As well as
assessed contributions. We can only set these up if written in the support
plan and we have been given a copy of the support plan for our home-set-up;
otherwise it is the responsibility of your support planner.
PAGE 6
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
Payroll without Payments Packages
We do not pay wages in the options
on this page. This is a payslip and
tax advice service. You will receive
information on how much to pay
staff and HMRC. Staff will receive a
pay slip.
Details about optional extras are
on page 7
“ FULL Payroll Advice Package” (Package 3)
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Payroll produced and RTI sent to HMRC
Pay-slips emailed/posted to the employer
All other Tax advice emailed/posted to the employer
DBS check (enhanced) carried out & renewed each year
ID checks on staff
13 return post-paid envelopes for time-sheets to be posted
The employer/client manages the Direct Payment and makes
all the payments
An annual fee is required in advance for this service.
“STANDARD Payroll Advice Service” (Package 4)
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Payroll produced with RTI sent to HMRC
Pay slips and P32 emailed/posted to employer
The employer/client manages the Direct Payment and makes
all the payments
An annual fee is required in advance for this service.
S MA R T SU PPOR T SE R V IC E S (S H E F F IE L D) L T D
PAGE 23
Useful information for Employers and Employees
Being an employer or working as a PA under the employment of the person
for whom you care for the first time can seem daunting. If you have internet
access you can find most of what you need—if you know what questions to
ask. In this section we hope to help you with what you need to know and
where you need to go.
Online sources of information
As our customer you have access to an exclusive on-line service. Go to
www.smartsupportservices.co.uk /members and enter the password
provided by us. You will find links to free statutory advisory bodies and
support with employment issues. We will be launching a forum for people
to share their ideas and to create a knowledge base.
Free email address
We will email timesheets, payslips & useful documents for employers &
employees to their own exclusive email that we provide.
Specific questions
We hope that everything you may ask has already been provided in this
employer pack; but if not—and you can’t find what you require online—or
you are not online; you can call us during opening hours with your question.
You can also email us at [email protected]
Starting employment documents
If your PA does not have a P45 they can either complete the online form at
http://www.hmrc.gov.uk/forms/starterchecklist.pdf or the paper P46 we
provide. We can pay staff when we have a start up document, the contract,
their bank details, the confirmation of funds and any Client Care
Contribution due and the support plan.
Time sheets
These are legal documents & must be correct. You will be shown how to fill
yours in and left an example. If you need extra copies of paper ones, these
are on our customer site or you can get in touch to order some at no
charge. If you are not filling them in correctly; when you receive your copies
back they may include further guidance.
PAGE 22
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
S MA R T SU PPOR T SE R V IC E S (S H E F F IE L D) L T D
Payroll Optional Extras
What is the Recognised Provider List?
The Recognised Provider List (RPL) is a tool set up, monitored and updated
by Sheffield City Council. It will allow adults in Sheffield who are looking for
packages of care and support to choose from a list of providers who adhere
to a clear quality framework. The RPL aims to ensure that customers
receive good quality services from providers. In order to gain Recognised
Provider status and the quality mark, providers must meet the following
quality standards:
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Packages of care and support are clear and transparent and based
on a clear agreement with the customer
The conduct of all employees and volunteers is at all times
considerate and respectful
A Safeguarding Adults policy and procedure is in place and meets all
requirements
A Confidentiality policy and procedure is in place and abides by the
Data Protection Act 1984 and 1998
Health & Safety legislation is complied with as well as all relevant
codes of practice or other authoritative guidance
Employment practices take account of current legislation, including,
without limitation, equal opportunities legislation
Insurance is sufficient for the delivery of packages of care and
support
Quality assurance systems follow clear standards, are regularly
monitored, carefully managed and reviewed on an on-going basis
Packages of care and support are consistently delivered under the
standards listed above.
Organisational policies, procedures and insurance levels of providers
who are on the RPL have been assessed to ensure that the
providers meet the required quality standards.
Smart Support Services (Sheffield) Ltd’s Payroll &
related services have Recognised Provider status.
PAGE 7
If you want to design your own package
for payroll with or without the payments
being made - simply select your
package and add on any of the services
on this page.

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
DBS (enhanced) check

Check your staff against the Disclosure & Barring
Service for any criminal offences that may affect
whether they are suitable to work for you.
ID checks for staff

We carry this out for you to make sure that your staff are
legally allowed to work un the UK.
13 post-paid stamped addressed envelopes

To send your completed time-sheets to us.
Copies of the audits sent to the employer/client

These will be sent to you every quarter—or whenever
Sheffield City Council request them
Pay-slips posted to staff (to their own home address)

The standard (postal) service sends pay-slips to the
employer to distribute to staff.
Extra invoices over the allowance in Package 1

Package 1 includes paying up to 39 other invoices as
part of your plan 9roughly 3 regular providers). We can
pay any extra invoices for you.
Community Support - Companionship Club


Do you want to meet new friends?
Do you want to enjoy getting out into your community for a day
on a regular basis?

Do you want to do this with the support of experienced & fully
trained staff?

Do you want to do all this but you can’t afford hourly rates of
care?
You can...
...with Abbeyfield Grange Community Support’s Companionship Club
We match up our members with their interests and support needs so
that each club we run can do what its
members want to do and can do.
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We use public transport to get
around
We plan and organise our activities
together.
Members can take part as often as
they wish.
Companionship Club runs weekdays from 10:30am to 3:30pm.
It costs £37.50 per session plus any costs for travel, lunch and any
activity/entrance fees.
We accept referrals via Social & Health Services as well as privately and
by people who manage their own Direct Payment.
You can find out more or make an enquiry either by visiting our website; emailing, or calling us:
Phone: 0114 3273197 / Mobile: 07899871164
Email: [email protected]
www.abbeyfieldgrange.co.uk
Mark Bates Ltd are authorised and regulated by
the Financial Conduct Authority, .R.N.: 308390
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
PAGE 20
Please Complete the Details Below
Managed Account Services only
Client Full Name
Care First Number
Address (first line)
City
Post Code
Mobile & Landline
Email
Social or Health Representative
Name and Phone Number
If this is a transfer of service
who currently runs it?
Bank Account
For potential contributions—where do you keep your money?
Post Office Current /Standard Account
Post Office Card Account
Acceptance of Terms & Agreement (both parties must sign)
Sign (client /rep) & date
Name if not the client
Sign (Social/Health Services) & date
Name & position
Your email
Some services include free email provision. The login page is online at:
http://webmail.livemail.co.uk. Passwords are sent separately.
Your email address is:
@smartsupportservices.co.uk
Write down the service you are ordering here.
S MA R T SU PPOR T SE R V IC E S (S H E F F IE L D) L T D
PAGE 9
Leave this page blank.
Overleaf is a standing order that you may require to send to your
bank in order to make regular payments.
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
PAGE 10
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
Service Agreement Terms & Conditions—Managed Accounts
Standing Order for regular payments—All Services
This standing order can be used to pay your care contributions. Your
bank may have their own procedures. If you only have a Basic Post
Office Account; we can order a paying in book for you to pay at the
Post Office into the account that we manage.
 By signing the application form in this booklet, or being party to the comple

From (address):

Date:

To The Manager:



Dear Sir / Madam,

Please set up a standing order, referenced as “
to pay £
“,
SORT CODE:
, ACCOUNT NUMBER:
Into account: Bank: Smart Support Services
Sort Code:
Ltd, Client Account,



, Account Code:
I would like this to start on



every 4 weeks from my account
until further notice.
Yours sincerely
(signed)
(print name)
(date)
PAGE 19
tion of an F8; you are accepting our terms.
This service has Recognised Provider Status and meets the Money Management Protocol Agreement as prescribed by Sheffield City Council.
Business hours are Monday to Thursday 9am – 5pm and Friday 9am3:30pm excluding bank holidays and we are normally contactable until 30
minutes prior to close.
Direct Payments can only be used as per the support plan unless we are
told otherwise by the Local Authority.
Packages can not be combined with any other of our services in order to
create a differently priced service than the package suggest.
Without notification or provision of Social/Health Care payments or client
contributions (assessed or voluntary); we cannot provide the service & are
not responsible for periods where these or information on them is lacking.
We have a refund policy if the annually paid-for service is closed down before it runs its 12 month course. Bad debtors are exempt from this.
The annual service will be re-invoiced and subsequently renewed automatically each year once paid for.
If the service is closed or transferred; we will offer support by post, phone
or email for no charge to achieve this.
We are not liable for the actions of others, individuals, organisations & entities nor they of ours.
We have a complaints policy; please ask us for this if it is required.
Complaints about providers or the Local Authority need to be directed to
them.
We operate under Data Protection Law.
All funds in Direct Payment Accounts that we operate are protected from
our business activities.
We reserve the right to review services and terms; you will be notified.
Remember to complete the
forms on pages 10, 14, 15 & 20
PAGE 18
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
Services & Descriptions
Below is a table showing the name of the service we provide; what
each one provides & the price for 12 months.
To order a Managed Account Service from us either get in touch, or:

Complete the order form on page 20 and data collection forms.

Then remove pages 9 to 20 and send them to us
S MA R T SU PPOR T SE R V IC E S (S H E F F IE L D) L T D
PAGE 11
Payroll Services Order Form
Choose only one from the four payroll packages on the next two
pages. If you want any extras, these are in Table 5.
FULL Payroll with Payments Package (Package 1)
Number of Staff
Annual
advanced fee (£)
1
£497.20
2
£692.28
3
£841.08
4
£1016.40
Select
STANDARD Payroll with Payments Package (Package 2)
Monitoring & Support Service
This is a service that provides a home set-up and support with
organising your own Direct Payment. We are available for support
for 6 months whilst you get the hang of running your own Direct
Payment. The £150 is a one-off fee.
Purchase 5 Account
This is only for a support plan that has things that need buying (not
services being provided). We will create an account to receive the
funds and then arrange for up to 5 items on the support plan to be
paid for.
How do you know how many invoices there will be?
Your service providers will be able to tell you how many invoices
they will send over the year. Your Support Planner can help—we can
too, as we often know who does what regarding invoicing.
Number of Staff
Annual
advanced fee (£)
1
£379.80
2
£439.80
3
£470.80
4
£530.80
Select
FULL Payroll Advice Service (Package 3)
Number of Staff
Annual advance fee (£)
1
271.00
2
466.00
3
651.00
4
836.00
Select
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
PAGE 12
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
STANDARD Payroll Advice Service (Package 4)
PAGE 17
Managed Accounts (only) Section
Number of Staff
Annual advance fee (£)
Select
1
130.00
2
210.00
How to use this section of the brochure
3
280.00
4
350.00
Read the explanations of how we price our services, then choose just
one of the packages. If you are unsure you can phone us—or ask your
Support Planner, Health, or Social Worker to get in touch with us. Our
contact details are on the very last page of the brochure.
The next 4 pages are not payroll services.
(These Managed Accounts pay invoices only)
What’s the difference between the packages?
1.
Optional Extras (Table 5)
2.
Description
Fee
Tick or number required
3.
DBS (enhanced) check
£89 each
ID checks on staff (includes a basic DBS
check)
£70 each
13 post-paid stamped addressed envelopes
£26 per year
Audits sent to the Direct Payment Client
£30 per year
Pay-slips posted to individual staff addresses
£26 each
per year
Every invoice over the 39 included in
package 1
£6.50 each
First of all: the difference is based on the number of invoices
that will need paying over 12 months.
Secondly: you may need a home visit to set you up. If you are
going to pay towards your care voluntarily and no-one else is
setting this up; you need a home-set up. More information
about contributions is at the bottom of this page.
Finally: you may want to receive copies of the statements that
we send to Sheffield City Council. Some packages include an
emailed copy of these, however you can have a postal set for
an additional fee.
The difference between voluntary & assessed contributions
Assessed contributions...
...are what you have to pay by law towards your care costs. These will
not be written on a support plan and you may or may not know your
contribution at the stage when you are choosing our service. Your
assessment often comes after the support plan is passed.
Voluntary contributions...
...are often discussed when you are planning your support. For example you may decide to pay towards your travel costs using a disability
benefit. Your Support Plan MUST declare any voluntary contribution
and you MUST declare it when having a full financial assessment.
PAGE 16
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
Notes—payroll only services
Use this space to jot down notes, or to provide your PA details.
We will remove this page but return it once it has been scanned into
our system
Your email
We provide all employers and their PAs with a secure email address
for them to send, receive and store timesheets; payslips, & other
payroll or service information
The login page is online at: http://webmail.livemail.co.uk
Your email address is:
@smartsupportservices.co.uk
We will give you your password separately.
PAGE 13
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
Payroll-related Services order: Please Complete the Details Below
Enter all staff names, numbers and emails on p16
Client Full Name
Care First Number
Employer’s Name
Address (first line)
City
Post Code
Mobile & Landline
Email
Employers National Insurance
Number
Social or Health Representative
1st pay period starts
1st pay date will be
Pay frequency (circle one below)
4-weekly
monthly
Preferred time sheet type & submission method (circle your choice)
Excel Spread-Sheet (does all the
maths for you—emailed)
Word Document (emailed)
Paper
If this is a transfer of payroll
service who currently runs it?
For potential assessed contributions—where do you keep your money?
Bank Account
Post Office Current /Standard Account
Post Office Card Account
Acceptance of Terms & Agreement (both parties must sign)
Sign (client /rep) & date
Name if not the client
Sign (Social/Health Services) & date
Name & position
S MA R T SU PPOR T SE R V IC E S (S H E F F IE L D) L T D
PAGE 14
F OR A L L TE LE PH ON E E N QUI R IE S C AL L : 07758 209 512
PAGE 15
Data Collection—All Services
Customer Feedback—All Services
As Recognised Providers of our services; we are asked by Sheffield
City Council to provide them with information on our customers.
Please complete, detach and send this questionnaire in with your
application.
Please let us know what you think of our services by completing this
questionnaire and sending it in with correspondence or by posting it
anonymously.
Did you choose us because we are a Recognised Provider?
Age
Male
Female
18-29
Yes
30-39
Pakistani
Indian
Chinese
Black or British African
Black or British - Caribbean
Other Black/
African Caribbean
40-49
Other Asian
50-59
Black Caribbean
Somali
Other African
60-69
White and
Asian
White and
Black African
White and
Black Caribbean
70-79
Yemeni
Other Arab
80-89
English/
Welsh/
Scottish/ N
Irish/British
Other White
Ethnic
My emails & calls or messages I leave are dealt with in acceptable time.
Strongly disagree
Ethnicity (mark one)
Bangladeshi
90+
No
Strongly disagree
No comment
Disability (mark only the one that has the biggest affect on your life)
Mental health
Physical
Older person
Sensory impairment
Learning disability
Other
No disability
No comment
Strongly agree
A fair bit is missing
About 50/50
Mostly
Strongly agree
They didn’t
help too much
Agree
Yes & they were
helpful
Yes & they were
very helpful
I felt I was treated with respect.
Disagree
Generally
Yes I recognised
this
Strongly agree
Agree
Strongly agree
Prices are reasonable compared to others.
Strongly disagree
Other Ethnic
Mostly
A member of staff explained the information in the booklet to me.
Strongly disagree
Other Mixed
About 50/50
The booklet provides the information I need.
Strongly disagree
Other Black
Often not
Disagree
50/50
Overall—the service is better than others I have experienced / or I would recommend
them to other people.
Strongly disagree
Disagree
50/50
Agree
Strongly agree
What service package did you have from us?
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