1. No category

Highgate Group Practice
a guide to our services
44 North Hill • Highgate • London • N6 4QA
Te l : 0 2 0 8 3 4 0 6 6 2 8
Fax: 020 8342 8428
We b : w w w. h i g h g a t e g r o u p p r a c t i c e . c o m
There is suitable access and facilities for the disabled
HAYWARD
PHARMACY
"Into the 21st Century with
Highgate Group Practice"
The Highgate Group Practice moved to its present purpose-built premises in June 1986.
Our aim is to provide a high standard of care in all areas of family medicine. We are a fully computerised
practice and all consultations, medical histories and test results are recorded on each patient’s computer
record.
In order to make your visit as comfortable as possible we would ask patients to refrain from the use of
mobile telephones. We operate a no smoking policy.
Partners
FREE
Prescription
Collection
Service from
the Surgery
Dr Susan Dickie (female) MBBS London 1991 MRCGP MRCP DRCOG DCH DFFP
NHS & private
Dr Nikita Grover (female) MBBS London 1990 MRCP DRCOG DCH DFFP MRCGP
Computerised patient medication records
Dr William Zermansky
(male) MB ChB Birmingham 1998 MRCGP DCH
Medicine usage reviews
Dr Waveney McIntyre (female) MA MBBS London 1994 MRCGP DRCOG DCH DGM DFFP
Dr Richard Taylor (male) MBBS London 1994 MRCGP DCH
Dr Rupert Chappell
(male)
MBBS London 2000 MRCGP DRCOG
Dr Amish Gandhi
(male)
BmedSci MBChB MRCGP DFSRH
(female) MB ChB Bristol 1987 DRCOG MRCGP
(male) MBBS London 1975 MRCGP DRCOG
(female) MD (Copenhagen 1991) DRCOG DFFP MRCGP (UK)
Registrars
Two GP Registrars (on a one year engagement)
Nurse Practitioner
Wendy Harper-Tarr Free advisory service no appointment necessary
Open:
Salaried GPs
Dr Annabel Thum Dr Jonathan Riddell
Dr Lis Hanson
Residential/nursing home reviews
RN (DipHE) Dip Diabetes, Dip Asthma ENB941
Visit our website on: www.highgategrouppractice.com
9.00am - 6.00pm
Monday to Friday
9.00am - 5.30pm
Saturday
353 Archway Road, Highgate N6 4ES
020 8340 2993
Attract more business by placing your advert here. Simply call 0800 0234 196.
Nurses
Insurance Clerk
Aubrey Creighton
Fiona Cambanis
Lauren Bryan
Angelique Miller RGN
BSc (Hons) RGN
RN (Dip HE)
RGN
The Insurance Clerk deals with the administration of all private claim forms and medical reports. This work
is carried out by the Doctors outside of NHS time, therefore please allow at least 10 working days for the
completion of these forms. Charges are in line with BMA guidelines. A list of current fees are shown on
the notice board in the practice foyer.
Healthcare Assistant
Karen Coggin
Surgery Hours
Monday to Friday
Saturday and Sunday
Telephone 8.00am - 12.30pm 1.00 - 6.30pm
Doors open 7.45am - 12.30pm 1.30 - 7.00pm (6.30pm on Fridays)CLOSED
Appointments 7.45am - 12.30pm 1.30 - 6.45pm Doors closed 12.30 - 1.30pm
(The out of hours on-call service is provided by Barndoc and can be contacted on the new national
number 111.)
Administration
The Managing Partner, Nicola Davies, and the Operations Manager Rebecca Wood are responsible for
the organisation and general administration of the Practice. If you have any comments or suggestions
about our service please let the either of them know.
Patient Services
We have two patient service supervisors, Madeleine Lynch and Amanda Rayner, they are responsible for
the organisation and management of the patient service area. Our team of Receptionists will be able to:
• Help you make emergency and routine appointments
• Help with information about test results
• Relay telephone messages to Doctors and staff
• Help with numerous and varied general queries
• All medical correspondence
• Hospital appointments
• Information on consultants
• NHS referrals
• Private referrals
• Non-urgent ambulance bookings
• Queries on the NHS and private sector services
It is a legal requirement that confidentiality of patients’ records is maintained at the highest level by all staff.
For the latest information click to: www.highgategrouppractice.com
• Private insurance/claim forms
• Private medical reports (PPP etc)
• Disability badge applications
• Insurance company mortgage applications
• Any other form for which a fee is payable - current fees are shown on the notice board in the
foyer
• Booking private medical examinations
The insurance clerk can be contacted and will pick up messages between 10.00am and 4.00pm on
Tuesdays and Fridays.
Registering with the Practice
Patients who live within the Practice catchment area (see back cover) are registered with the Practice.
Your medical card will be issued in the name of one of the Doctors who will supervise your care. However,
you can, at any time, express a preference for a practitioner, for either all of your medical needs or on
a case-by-case basis. This preference will be recorded on your medical notes. Whilst the Practice will
always try to comply with your requests on all occasions, it may not always be possible.
All new patients (whether registering permanently or temporarily) need to provide identification upon
registration. In addition, permanent patients should provide evidence of their address.
A combination of the following can be accepted as identification (it is preferable that one item of photo ID
is seen, along with one document containing the patient’s address):
•
Birth certificate
•
Marriage certificate
•
Medical card
•
Driving licence
•
Passport
•
Local authority rent card
•
Paid utility bills
•
Bank/building society cards/statements
•
National Insurance number card
•
Current employment payslip
•
Letter from Benefits Agency/benefit book/signing on card
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COSMETIC SURGERY
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For further information please
contact us on 020 8341 4182
or email [email protected]
www.highgatehospital.co.uk
17-19 View
London
N6
4DJ
020Road,
8341Highgate,
4182 020
020
8341
4182
020
8341
4182
8341
4182
Part of Aspen
Healthcare
www.highgatehospital.co.uk
www.highgatehospital.co.uk
www.highgatehospital.co.uk
www.highgatehospital.co.uk
www.aspen-healthcare.co.uk
[email protected]
[email protected]
[email protected]
[email protected]
@ HighgateHospit1
HighgateHospit1
@ HighgateHospit1
HighgateHospit1
@
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Please remember that to register with this practice patients must:
• Live within the published Practice area (Evidence of your address will be required please see above)
• Provide their medical card (FP4) duly signed if you have one. Your NHS number is needed if you
have one, especially if you have been registered with a GP previously
• Complete an application to register form (GMS1 and the Health Questionnaire available at reception,
download here or complete the online form) and the health questionnaire that follows
• Attend the surgery with the required documents (within 1 month)
• Attend a health screening appointment with the Healthcare Assistant to complete the registration
process.
For us to be able to correctly process your registration it is important that the whole of both forms
are completed. Please contact reception if you have any questions.
You will not be registered at this practice until you have attended the surgery with your identification
documents listed above.
Change of Name/Address/Telephone Number
It is extremely important that you notify us of any change of details so that we can keep your medical
records up to date. When you leave the Practice area it will be necessary for you to register with a Doctor
in your new location.
Appointments System
Routine Appointments
The Practice operates an appointments system for both Doctors and Nurses. Each appointment is 10
minutes long. Appointments can be booked with our Doctors, Nurses and HCA up to four weeks in advance.
Please note:
1. Registered patients aged 16 - 75 who have not been seen for three years are encouraged to request
a consultation.
2. Registered patients aged over 75 years who have not been seen in the previous 12 months are
encouraged to request a consultation. (If you are unable to attend the surgery for these checks because
of your medical condition, a home visit may be arranged.)
Internet Booking - This facility is available through our website which is www.highgategrouppractice.com
In order to use this service you must first collect your pin number and password from the Practice (please
ask at reception). Once logged on you can book a routine appointment with the Doctor using this method.
Please note that only routine Doctors' appointments can be made. For all other appointments eg smear
clinics, travel clinics, diabetic clinics, Nurses' appointments etc, please call reception.
Translation Service - There is a telephone translation service available. Please ask at reception if you
require this service.
Emergency Appointments
There is a duty Doctor surgery both morning and evening each day for patients with medical problems
which must be seen on the same day. Each appointment is for seven minutes and is for the immediate
problem only and not for requesting results or repeat prescriptions. Morning appointments are released
after 8.00am and evening appointments are released after 1.00pm.
For the latest information click to: www.highgategrouppractice.com
Out-of-Hours Services
On weekdays between the hours of 6.30pm and 8.00am, and all day and night at weekends and on bank
holidays, services are commissioned by North Central London Health Authority.
If you require medical treatment that cannot wait until the surgery is next open, please contact the NHS
111 Service by dialing 111. This service is run by local GPs for all our patients - our answering machine
will give you further advice on how and when this service is available.For life threatening emergencies
please dial 999.
Which Doctor?
The Doctors prefer to see their own patients, subject to availability, as they do like to get to know them.
We therefore encourage you to see the same Doctor for the same problem if possible.
Delays
Sometimes problems take longer to sort out than expected or a Doctor may be called out on an
emergency. We will make every effort to keep you informed of delays and we appreciate your patience
and understanding as this situation can be stressful for all concerned.
Late Arrival
If you arrive more than 10 minutes late for an appointment the Receptionists will ask the reason and let
the Doctor know. You may be seen, asked to wait until the end of surgery or to re-book your appointment
as requested by your Doctor.
Nurses
Patients may self-refer to our Nurses for the following:
• Minor injuries/removal of stitches
•
Dressings and wound checks
•
General Immunisations
•
Routine travel immunisation
•
Ear syringing and advice
•
Cervical smears
•
Family planning advice including pill checks and emergency contraceptive advice
•
HRT repeat prescriptions
•
Asthma education
•
Stop-smoking advice
•
Health education
•
Travel clinic
•
Immunisations
Visit our website on: www.highgategrouppractice.com
BAILEY & SAUNDERS
HIGHGATE PHARMACY
➢ The Nurses have different specialties and you will be asked by reception what you would
like to discuss with the Nurse. The Nurses also do new patient health screening.
➢ The Doctors may refer patients for blood tests and you will be given a form to take to the
Whittington Hospital. If there is a special reason why it will not be possible for you to go
to the Whittington because of disability or infirmity the Doctor will refer you to one of
our Nurses for the test.
➢ For travel appointments, we request that you complete a form, which can be collected from reception
or completed on our website prior to making your appointment. The appointment should be made
at least three weeks in advance of yourholiday to ensure adequate cover but allow eight weeks if
you have a complexitinerary. We carry a stock of vaccines which are used in the travel clinic. We
are also ayellow fever centre.
➢ A Practice Nurse will usually be available to answer questions and give advice between
3.00 - 3.30pm Monday to Thursday.
Home Visits
A home visit request should be made before 10.00am unless an emergency arises later in the day.
The Receptionist will need as much information as possible to help the Doctor prioritise requests. A decision
to visit remains at the Doctor’s discretion and is based on medical necessity.
Established - 1802
- NHS and Private Prescriptions Dispensed -
●
●
●
●
●
●
Computerised patient medication records
Disabled living products
Repeat
Blood pressure & glucose monitors
prescription
Aromatherapy products
collection
Health foods & vitamin supplements
service
Pregnancy testing kits
until
7
pm
Monday - Friday
Saturday
Sunday
: 9.00am - 7.00pm
: 9.00am - 6.00pm
: 10.00am - 2.00pm
Tel: 020 8340 3663
VISIT OUR WEBSITE
www.highgatepharmacy.co.uk
Email: [email protected]
64 Highgate High Street, London N6 5HX
~ Ask your pharmacist - you’ll be taking good advice ~
Attract more business by placing your advert here. Simply call 0800 0234 196.
Telephoning The Surgery
Your call will be directed to our switchboard. Please follow the instructions when telephoning the main
Practice number so that your call can be routed to the correct extension as quickly as possible. All other
calls will be held in a queue and answered by reception as soon as possible and a message passed to
the appropriate person. Calls to the suregry are answered between 8.00am-12.30pm and 1.00pm-6.30pm
Monday to Friday.
If you require non-urgent health information or advice you may contact the NHS 111 service by dialing
111, or visit their website .
For more information on local health services or if you have any comments you would like to make about
the practice please click on this link www.nhs.uk.
Repeat Prescriptions
Requests for repeat prescriptions should either be put in the box in the entrance hall, faxed, posted or
can be ordered on-line through our website www.highgategrouppractice.com to us. Repeat prescription
requests should be submitted via the computer-printed form attached to your prescription, but if you
have mislaid this a request form can be obtained from reception. Please allow two working days for
the prescriptions to be completed which can be collected at reception or posted if you have provided a
stamped, addressed envelope.
To avoid mistakes no requests can be taken over the telephone by any member of staff - there are,
though, rare exceptions and these will be authorised by your Doctor.
Some chemists arrange a collection and delivery service and we have an authorisation form for patients
to complete. Please ask at reception for the form.
Visit our website on: www.highgategrouppractice.com
We have the technology to
create the perfect smile for you!
EMERGENCY SERVICE AVAILABLE
Highgate Wood Dental Practice
Private Dental Care provided in
the Highgate area of London
Friendly, smart, modern,
family-run practice
Please telephone or drop in
to speak to our receptionists.
They will be pleased to
answer your questions.
Book a short check-up appointment
for an assessment.
Full range of quality dental
treatments available
The dentist can make a treatment
plan for your dental health and/or
cosmetic requirements.
New patients are most
welcome
Cosmetic improvements
and tooth whitening are a major
interest of both dentists.
Dr Richard N Shadwell MBBCh BDS LDS
U.C.H. London Dental Surgeon
Dr Catherine N Shadwell BDS LDS
U.C.H. London Dental Surgeon
14-15 Aylmer Parade
Highgate
London N2 0PE
●
Visit our Website:
www.highgatedentist.com
To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.
Telephone:
Telephone:
020 8340 2455/020 8340 2448
020 8340 2455/020 8340 2448
Attract more business by placing your advert here. Simply call 0800 0234 196.
Test Results
Please wait at least 3 days (5 days if stool sample) before calling the surgery for your results. Telephone
the surgery on 0208 340 6628 after 1.30pm. It is your responsibility to contact the practice for the results.
Doctors will only contact patients if there is a result that needs urgent action. To discuss the results with
a doctor please make a routine appointment.
Normal turnaround time for test results are:
➢ Blood/Urine tests 7 days ➢ X-rays 14 days
➢ ECGs 10 days ➢ Cervical Smears 4-6 weeks
Please ring in the afternoon as the switchboard is less busy and that day’s results will have been processed.
The General Practitioner Training Scheme - Registrars
This is a scheme for qualified Doctors whose experience thus far has been mainly in hospitals. As a training
Practice we normally have two Doctors working with us for a year to gain experience of general practice.
Videotaping some consultations is part of their training and is of great benefit to the Doctor concerned.
Patient Services will inform you if videotaping is occurring and you will be asked for your consent. We
are very grateful to you for your co-operation in this valuable work.
Student Teaching
The Doctors and Nurses undertake the training of student Doctors and Nurses. From time to time students,
attached to the Practice, will be taking part in consultations with the Doctors or Practice Nurses or directly
with patients. If you would prefer that a student were not present, please let a member of the Patient
Service staff or the Doctor/Nurse know.
Completion of Claim Forms, Insurance Medicals and
Non-NHS Work
Claim Forms
There is a charge for the completion of all non-NHS claim forms (ie BUPA, PPP, travel fitness etc) and
payment must be made when handing in the form at reception. Please allow up to 15 working days for
the completion of any reports or forms.
No forms will be released without payment.
Insurance Medicals
All non-NHS medical examinations are conducted outside NHS surgery hours. Please contact our Insurance
Clerk to arrange an appointment which will be at a time suggested by the Doctor concerned.
The current fees for all non-NHS services are displayed on our notice board. Cheques can only be
accepted if accompanied by a current guarantee card and our staff have been instructed that there are
no exceptions to the Practice policy.
For the latest information click to: www.highgategrouppractice.com
Private Referrals
Our Practice procedure for processing private referrals is different to NHS referrals. a full explanatory
sheet, summarised below, will be given to you when you see your Doctor to discuss your referral.
• A referral letter will be ready for collection five working days after seeing your Doctor unless medically
urgent, which will be made clear to you at your consultation.
• The Secretaries will be happy to give you details of consultants if you wish to make your appointment
before collecting your letter.
• There is no charge for any referral letter but a fee is payable if you wish your GP to complete any
private health insurance claim form.
• Your Doctor will only complete a private insurance claim form if you have been referred by your GP
before you see a consultant.
Private Prescriptions
If a patient wishes to be referred privately, outside of the normal Commissioning arrangements then the
patient should be aware that all costs resulting from private consultations are payable by the patient. This
includes prescribing costs. Please do not ask GPs to transfer medications issued on private prescriptions
to NHS prescriptions.
In the event that a long-term condition following a private consultation is discovered, your GP may be
willing to prescribe for your condition but they may wish to substitute the prescribed medication with
a therapy they are more familiar with or in accordance with local prescribing policies to enable safer
management of your condition.
GPs will be reminding patients during their consultations of this local prescribing policy following requests
to be referred for private consultations.
An explanatory leaflet is available from reception and is also displayed on our notice board in the entrance
hall.
Please remember all prescriptions take 48 hours (two working days) to process. Urgent requests for
prescriptions must be made in person at the surgery. Request forms will be handed to Doctors at the
end of their surgery, they will not be issued immediately. You will need to return to collect the prescription
when advised by our Patient Services team.
Complaints
We will do whatever we can to ensure that you receive quick, fair and appropriate treatment. However
sometimes things can go wrong and you might not be happy with the treatment you, or a family member,
has received.
How to Raise a Concern
A patient may have a concern which they do not feel is serious enough to warrant pursuing the full
complaints procedure. Our Managing Partner is willing to speak to any patient who wishes to raise a
concern over any aspect relating to the practice.
Visit our website on: www.highgategrouppractice.com
3198R2_Rise Group Practice_190x132_Layout 1 01/08/2012 14:56 Page 1
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How to complain
We hope that most problems can be sorted out quickly and easily, often at the time they arise and with the
person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint,
we would like you to let us know as soon as possible. Ideally this should be within a few days, or at most
a few weeks. If this is not possible there are time limits for making a complaint. These are:
➢ Within 12 months of the incident that caused the problem
Or
➢ Within 12 months of discovering that you have a problem
This time limit will not apply if there are good reasons for not making a complaint within the time limit and
if it is still possible to investigate the complaint effectively and fairly.
Complaints should be addressed to Ms Nicola Davies, Managing Partner. You can contact Ms Davies
either by telephone or in writing. Alternatively you may ask for an appointment with Ms Davies to discuss
your concerns.
Before you make a complaint it is important to think about what you want to happen as a result of your
complaint and to make this clear at the beginning. You may want
➢ an apology
➢ someone to explain what has happened
➢ some changes or improvements to be made
➢ to be sure people recognise their mistakes
➢ to make sure the same thing does not happen again
What we shall do
We shall acknowledge your complaint within three working days and aim to have looked into your complaint
within 15 working days from the date the complaint was made. We will endeavour to offer you an explanation
within that time frame, or a meeting with the people involved. If the complaint is more complex, we will
work out a complaints plan to ensure the issues are properly investigated.
When we look into your complaint we will aim to:
➢ find out what happened and what went wrong
➢ make it possible for you to discuss the problem with those involved, if you would like this
➢ make sure you receive an apology where this is appropriate
➢ identify what we can do to make sure the problem does not happen again
Complaining on behalf of someone else
6 branches • Home visits on request • Head office: 212 Eversholt Street, NW1
We keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else we need
to know that you have their permission to do so. We will require written permission from the person unless
they are incapable (i.e. due to illness) of providing this.
How to get assistance with the process
If you would prefer to speak to someone not directly involved with your care, you can write to North
Central London PALS/Complaints Office. Their staff will aim to assist you in sorting out a complaint and
can make enquiries on your behalf.
To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.
Visit our website on: www.highgategrouppractice.com
Golden Charter
Funeral Plans
The address to write to is:
Freepost RSSE-SHET-UJTL,
5th Floor Stephenson House,
67-87 Hampstead Road,
London
NW1 2PL
Tel: 020 3317 3003
Email: [email protected]
The Independent Complaints Advocacy Service (ICAS) can provide free impartial support when you are
making a complaint. They can help to draft or write a letter, can arrange interpreting or can accompany
you to a meeting. The number is 0845 120 3784.
What if I am not happy?
We hope that all complaints can be dealt with to the satisfaction of both parties. However if you are
not happy with our reply or consider that the complaint has not been resolved you can appeal to the
Parliamentary and Health Service Commissioner (Ombudsman).
The telephone number is 0345 015 4033
www.ombusdman.org.uk
Points to remember
The practice is required by the Department of Health to record information on complaints received by the
practice. This information relates ethnic background, age and sex. No other personal information is included.
Remember
➢ All complaints are treated in the strictest confidence.
➢ Making a complaint will not affect your treatment or care.
➢ We want you to let us know if you are unhappy or have a suggestion about how we can do things better.
Patient Rights and Responsibilities
You have a right to expect a high standard of medical care from our Practice and we will try at all times to
provide the very best care possible within the resources available.
In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse
the service. For example, it is your responsibility to ensure that you keep medical appointments and follow
the medical advice given.
Very occasionally a Practice/patient relationship breaks down completely. In this situation the patient may
choose to register with a different Practice. The Practice also has the right to remove that patient from their
list. This would generally only follow a warning that had failed to remedy the situation and we would normally
give the patient a specific reason for the removal.
Violent Patients - Zero Tolerance
The NHS operates a Zero Tolerance Policy with regard to violence and abuse and the Practice has the right
to remove violent patients from the list with immediate effect in order to safeguard Practice staff, patients
and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear
for a person's safety.
In this situation we are obliged to notify the patient in writing of their removal from the list and record in the
patient’s medical records the fact of the removal and circumstances leading to it. The PCT is then responsible
for providing further medical care for such patients.
Access to Patient Information
Confidential patient data will be shared within the Practice Health Care Team and with other health care
professionals to whom you are referred for care. Your data may be used by those clinical teams providing
your care for the essential purpose of clinical audit.
Confidential patient data may also be required for the broader purposes of public health and audit, research,
the provision of health care services, teaching and training. Data disclosed will be kept to the minimum
required to serve the purpose and if possible will be anonymised before disclosure.
Confidential and identifiable patient information will not be disclosed otherwise without explicit consent,
unless:
1. It is a matter of life and death or serious harm to you or to another individual
2. It is overwhelmingly in the public interest to do so
3. There is a legal obligation to do so.
In all of these circumstances the minimum identifiable information that is essential to serve the purpose
may be revealed to someone with a legal entitlement to access the data for that purpose.
All individuals with access to your data have a professional and/or contractual duty of confidentiality.
If you are concerned about any of the ways in which your confidential data is used, further information is
available from the Managing Partner. You are entitled to register an objection, which will be respected
if this is possible.
Contact Details for Haringey Patient Services
Haringey Patient Services is party to the NHS contract held by this Practice. Further details of primary
medical services in this area may be obtained from them at the following address.
Postal address:
Stephenson House
75 Hampstead Road
London
NW1 2PL
Telephone number: 0207 685 6650
For theVisit
latest
our
information
website on:click
www.highgategrouppractice.com
to: www.highgategrouppractice.com
Clinics
The following clinics are available by appointment:
Antenatal
The Doctors who provide antenatal care have individual clinics. There is also a Midwife clinic held on-site
for women booked at the Whittington Hospital.
Diabetic
Regular diabetic clinics are held twice a month.
Dietitian
A Community Dietitian visits the Practice twice a month.
Family Planning
Contraceptive care is provided by all the Doctors and some of the Nurses.
"A specialist service
working exclusively with
children and young adults
that have special needs"
Office hours
9.30am-5.00pm
Monday to Friday
Emergency Line Available
020 7686 0253
24 hours a day, 7 days a week
Smoking Cessation
Advice is available from one of our Nurses or from your Doctor.
Asthma
Asthma advice and care is available from some of our Nurses.
Counsellor
Mrs Irene Bard sees patients by referral from their Doctor and holds sessions two days a week.
Family Clinic
Clinics are held on alternate Tuesdays and Doctors will refer patients to the clinic.
Minor Surgery
One or two clinics are held each month and patients are referred by their Doctor.
Anti-Coagulation
Our nurse runs the anti-coagulation clinic by arrangement with the hospital to monitor patients.
Full details are shown earlier in the booklet under the nurses section.
Practice Charter
The care of your health is a partnership between patient and the practice team. success of that partnership
depends on a number of factors.
Following discussion you will receive the most appropriate care, given by suitably qualified people. No
care or treatment will be given without your informed consent. In the interest of your health it is important
for you to understand all the information given to you.
Why we are Special People
As the founder and CEO of Special People as well as a Mum of a disabled child and
SEN teacher, I decided to form the organization in 1998 because I was fed up with
not getting the sort of care I wanted for my child and the appropriate resources just
weren’t available.
It can be a lonely world for parents’ of children with additional needs. There are so
many difficulties to face and fighting to get the best possible service shouldn’t be one
of them.
Special People never forget that everyone is an individual and take the time to meet
you and your child at home to discuss all the possibilities for support we can offer. You
will then be offered a selection of people to choose from to support your child. Your
care co- ordinator will always be available to discuss how the support is progressing
with regular feedback from the team.
Our services can be accessed via Social Services, NHS trusts and we have Direct
Payment and Individual Budget schemes too.
We have a great team of physiotherapists available for home visits and a new service
called Senior People who provide support for couples with a partner with dementia.
We look forward to meeting you.
ADVERTISING FEATURE
Travel
Services we provide:
• Short break service
• Overnight care
• Personal care
• Clinical procedure
• Escorting/Supervise
• Behavioural management
• Live in support
• Administration of medication
• Life skills teaching
• Physiotherapy
Our Responsibilities to You
To treat you with respect and courtesy at all times.
To treat you as an individual and to discuss with you the care and treatment we can provide.
To give you full information on the services we offer.
To give you the most appropriate care by suitably qualified staff.
To provide you with emergency care when you need it.
To refer you to a consultant acceptable to you when necessary.
To give you access to your health records, in accordance with current legislation.
To hold all information in the strictest confidence.
To give you a full and prompt reply to any complaint you may make about our service.
Visit Our Website
The surgery website is a most effective way of giving our patients access to help and the latest information
24 hours a day, seven days a week. It contains complete information about all the services we offer. It
also details how the Practice is organised and introduces our Doctors, other medical and administrative
staff and describes their various responsibilities. For easy, convenient access to our website, bookmark
or place our website address in your favourites folder today.
Let our practice
publications promote
your business for you!
To place an eye-catching advertising
feature in our vitally important
Practice Booklets, indispensable
Appointment Cards
& Website
simply phone
Jenny Mellenchip
now on
0800 612 1516
Freedom of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication
Scheme is a guide to the ‘classes’ of information the Practice intends to routinely make available.
This scheme is available from reception or alternatively by downloading from our website.
Summary Care Record
NHS England are introducing a new electronic record called the Summary Care Record (SCR) which will
be used to support your emergency care.
What do I do now?
If you are happy for us to make a Summary Care Record for you, you do not need to do anything, we will
automatically make one for you. If you do not want us to make a Summary Care Record for you, please
fill in an opt-out form and return it to Highgate Group Practice. Opt-out forms are available from:
www.nhscarerecords.nhs.uk/optionsHighgateGroupPractice, or by phoning the Summary Care Record
Information Line on 0300 123 3020.
PRACTICE BOOKLETS
Neighbourhood Direct Ltd
A MEMBER OF THE OLDROYD
PUBLISHING G R O U P L T D
Keenans Mill, Lord Street, St Annes-on-Sea, Lancs FY8 2ER
Tel: 01253 722142 Fax: 01253 714020
Website: http://www.opg.co.uk Email: [email protected]
Where can I get more information?
For more information about Summary Care Records and your choices:
Phone the Summary Care Record Information Line on 0300 123 3020; contact your local Patient Advice
and Liaison Service (PALS) www.pals.nhs.uk or visit www.nhscarerecords.nhs.uk
are specially prepared by
COPYRIGHT WARNING: All rights reserved. No part of this publication may be copied or reproduced, stored in a retrieval system or transmitted in
any form or by any means electronic, mechanical, photocopy, recording or otherwise without the prior written permission of the publisher.
The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed
out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.
SR/CH 06.14
B47278E
Highgate Group Practice Area
Haringey
N2
Aylmer Parade
Aylmer Road
Bancroft Avenue
(1-35 & 2-44 only)
Great North Road
(0BT, 0BL, 0NX, 0NY,
0PB & 0PD only,
incl Whittington Court)
N6
Archway Road
(143-513, 118-512,
Bridge Court, Coronation
Cottage & Woodberry View
only)
Avenue Road
Bakers Lane
Bishops Road
Bloomfield Road
Bramalea Close
Broadbent Close
Broadlands Close
Broadlands Road
Broughton Gardens
Castle Yard
Causton Road
Cholmeley Crescent
Cholmeley Park
Church Road
Claremont Road
Colwick Close
Compton Avenue
Courtenay Avenue
Cromwell Avenue
Cromwell Place
Denewood Road
Dukes Head Yard
Fordington Road
Gaskell Road
Grange Road
Great North Road
Grimshaw Place
Hampstead Lane
(even numbers only)
Highgate Avenue
Highgate Close
Highgate High Street
(even numbers only,
incl Parkview Mansion)
Highgate Hill
(92-130 even numbers only
but NOT N19)
Hillcrest
Hillside Gardens
Holmesdale Road
Hornsey Lane
(odd numbers only,
incl Linden Mansions
& Northwood Hall
but NOT Fitzwarren House)
Hornsey Lane Gardens
Hurst Avenue
Jacksons Lane
Jacqueline Creft Terrace
Kenwood Road
Kingsley Place
Lanchester Road
Langdon Park Road
Maurice Bishop Terrace
Maybury Mews
Milton Avenue
Milton Park
Milton Road
Muswell Hill Road
(1-76 even nos plus
Southwood Hall)
North Grove
North Hill
North Hill Avenue
North Road
Northwood Road
Oldfield Mews
Orchard Road
Parkgate Mews
Priory Gardens
Regency Terrace
Ridgeway Gardens
Ridings Close
Rowlands Close
Sheldon Avenue
Shepherds Close
Shepherds Hill
Somerset Gardens
South Close
Southwood Avenue
Southwood Lane
Southwood Lawn Road
Stanhope Gardens
Stanhope Road
Storey Road
Stormont Road
Summersby Road
Sussex Gardens
Talbot Road
The Bank
The Park
Tile Kiln Lane
Townsend Yard
Toyne Way
Tudor Close
View Close
View Road
Wembury Mews
Wembury Road
Winchester Place
Winchester Road
Wood Lane
Woodside Avenue
(1-37 odd numbers only
& 2-68 even numbers
plus Patmore Lodge)
Wychwood End
Yeatman Road
Camden & Islington
N6
Angel Yard
Bacons Lane
Bisham Gardens
Fitzroy Close
Fitzroy Park
(incl Highfields)
Hampstead Lane
(odd numbers only)
Highgate High Street
(odd numbers only)
Highgate West Hill
(37-107 & 36-110)
Hillway
Holly Lodge
Holly Terrace
Hornsey Lane
(even numbers and
south side only)
Landhouse Avenue
Langbourne Avenue
Makepeace Avenue
Merton Lane
Millfield Lane
Netherleigh Close
Oakeshott Avenue
Pond Square
Robin Grove
South Grove
Swains Lane
The Grove
The Hexagon
Thornbury Square
Witanhurst Lane
N10
Connaught Gardens
Cranley Gardens
Muswell Hill Road
(up to 138)
Onslow Gardens
Queenswood Road
Wood Vale
Woodland Gardens
Woodland Rise
Practice Booklets are published by Neighbourhood Direct Ltd. 01253 722142