DATASHARP NETWORK SERVICES
CUSTOMER STANDARD LINE RENTAL TARIFFS
June 2015
Installation/
One Off Charges
£
Monthly
Rental
£
Notes
PSTN Lines (Business)
Installation / One Off Charges
Business Line Connection
Business Line Convert from Digital Standard/ System
Remote Call Forwarding Connection
Business Line Renumber
Number Selection Charge
Smart Divert Set Up
Smart Divert with Bypass Number Set Up
Temporary Call Divert
Admin Controlled Call Diversion
Redcare Block Terminal
Business Line Transfer
Convert Business Line to Main Auxillary Line
Restart Stopped Business Line
99.00
90.00
50.00
35.00
13.50
6.00
6.00
6.00
6.00
6.00
3.40
3.40
per
per
per
per
per
per
per
per
per
per
per
per
per
line
line
circuit
circuit
circuit
circuit
circuit
circuit
circuit
line
line
line
line
Monthly Rental Charges
Business Line Rental
Remote Call Forwarding Rental
Anonymous Call Rejection
Call Barring (Incoming and Outgoing)
Call Diversion
Call Minder
Call Sign
Call Waiting
Called Party Answer
Caller Display
Reminder Call
Ring Back
Smart Divert Rental
Smart Divert with Bypass Number Rental
Three Way Calling
Wholesale 1571
4
15.47
25.78
2.18
2.18
2.18
2.50
2.18
2.18
2.18
2.18
2.18
2.18
4.34
7.00
2.18
2.18
Monthly Maintenance Care Levels
Level 2
Level 3 (PSTN & ISDN2)
Level 4 (PSTN & ISDN2)
per
per
per
per
per
per
per
per
per
per
per
per
per
per
per
per
line
circuit
circuit
circuit
circuit
circuit
circuit
circuit
circuit
circuit
circuit
circuit
circuit
circuit
circuit
circuit
FOC per line
3.30 per line
4.30 per line
4
12
12
12
ISDN2 Lines (Digital System/ Standard)
Installation / One Off Charges
Digital System/ Standard Connection
Digital System/ Standard Convertion from PSTN
DDI Caller Redirect Connection
DDI Planning Charge
DDI Set up
Presentation Number Connection
Multiple Subscriber Number (MSN) Connection
Per Occasion Renumber Charge
Per Number Renumber Charge
Digital System/ Standard Transfer
Digital Standard Convert from Digital System
249.00
204.00
315.00
100.00
1.00
60.00
20.00
50.00
15.00
11.30
per
per
per
per
per
per
per
per
per
per
per
line
line
installation
installation
DDI
number
number
occassion
number
line
line
Monthly Rental Charges
Digital System/ Standard Line Rental
DDI Caller Redirect Rental
CLI Presentation
CLI Restriction
Connected Line ID Presentation
Connected Line ID Restriction
Incoming Calls Barred
Outgoing Calls Barred
Admin Call Forward All Types
Customer Controlled Call Forward
Presentation Number Rental
DDI Number Rental
MSN number rental
5
6
6
34.18
13.33
2.75
2.75
2.75
2.75
2.75
2.75
2.97
0.40
0.80
Monthly Maintenance Charges
Level 2
Level 3 (PSTN & ISDN2)
Level 4 (PSTN & ISDN2)
per
per
per
per
per
per
per
per
per
per
per
per
per
line
10 DDI range
circuit
circuit
circuit
circuit
circuit
circuit
circuit
circuit
number
number
number
FOC per line
3.30 per line
4.30 per line
DNS Full Service Charge RRP Price List 01 06 15
7
12
12
12
Page 1
DATASHARP NETWORK SERVICES
CUSTOMER STANDARD LINE RENTAL TARIFFS
June 2015
Installation/
One Off Charges
£
Monthly
Rental
£
Notes
ISDN30 Lines
Installation / One Off Charges
Connection 1 - 15 Channels (Minimum 8 Channels)
Connection 16+ Channels
DDI Caller Redirect Connection
DDI Planning Charge
DDI Set up
Transfer
Presentation Number Connection
DASS Convertion to ISDN30e per channel
Reconfiguration Charge 0 - 15 channels
Reconfiguration Charge 16 - 30 channels
Reconfiguration Charge 31 - 60 channels
125.00
30.00
315.00
100.00
1.00
60.00
15.00
60.00
120.00
180.00
per
per
per
per
per
per
per
per
per
per
per
channel
channel
installation
installation
DDI
bearer
number
channel
circuit
circuit
circuit
Monthly Rental Charges
Channel Rental
DDI Caller Redirect Rental
CLI Presentation
CLI Restriction
Connected Line ID Presentation
Connected Line ID Restriction
Incoming Calls Barred
Outgoing Calls Barred
Customer Controlled Call Forward
Presentation Number Rental
Site Assurance ISDN30 Rental
DDI Number Rental
5
8
8
8
18.09
13.33
2.75
2.75
2.75
2.75
2.75
2.97
2.50
0.40
Monthly Maintenance Charges
Level 2
Level 3 (ISDN30)
Level 4 (ISDN30)
per channel
per 10 DDI range
per circuit
per circuit
per circuit
per circuit
per circuit
per circuit
per circuit
per number
per channel
per number
7
FOC per line
2.40 per channel
2.80 per channel
12
12
12
7.50 per number
9
Inbound Services
Installation / One Off Charges
Please see MyInbound Current Pricing
Monthly Rental Charges
Non Geographic Number Rental
Cancellation Charges
PSTN
Cancelling a New Supply Order at any time or day prior to 4pm on the day
before the Customer Required Date
Cancelling a New Supply Order at any time or day after 4pm on the day
before the Customer Required Date
Cancelling a Transfer Order at any time or day prior to 4pm on the day before
the Customer Required Date
Cancelling a Transfer Order at any time or day after 4pm on the day before
the Customer Required Date
ISDN2
Cancelling a New Supply Order at any time or day prior to 4pm on the day
before the Customer Required Date
Cancelling a New Supply Order at any time or day after 4pm on the day
before the Customer Required Date
Cancelling a Transfer Order at any time or day prior to 4pm on the day before
the Customer Required Date
Cancelling a Transfer Order at any time or day after 4pm on the day before
the Customer Required Date
11.46 per line
10
99.00 per line
10
4.63 per line
10
4.63 per line
10
3.50 per line
10
249.00 per line
10
3.50 per line
10
3.50 per line
10
ISDN30
Clear working days prior to Customer Confirmed Date (CCD) , not including Bank
1 or less
90% of
2 - 4 days
75% of
5 - 6 days
60% of
7 - 14 days
30% of
15 or more
0% of
If circuit not installed within 25 working days after CCD
ISDN30 Cancellation Charge (Up to 30 Channels)
ISDN30 Cancellation Charge (31 - 60 Channels)
ISDN30 Cancellation Charge (61+ Channels)
Holidays or Weekends
total installation cost
total installation cost
total installation cost
total installation cost
total installation cost
3,150.00 per line
4,500.00 per line
5,400.00 per line
DNS Full Service Charge RRP Price List 01 06 15
11a
11a
11a
11a
11a
11b
11b
11b
Page 2
DATASHARP NETWORK SERVICES
CUSTOMER STANDARD LINE RENTAL TARIFFS
June 2015
Installation/
One Off Charges
£
Monthly
Rental
£
Notes
Fault reporting Bolt Ons, Expedite and Callout charges
Early Morning/ Evening Appointment One Off Charge
Early Morning 7am to 8am Monday to Friday (excluding Public
Bank Holidays)
Evening 6pm to 9pm (excluding Public Bank Holidays)
Multi Level Expedite One Off Charge
Expedite Repair from Level 2 to Level
Expedite Repair from Level 2 to Level
Expedite Repair from Level 3 to Level
Expedite Repair from Level 3 to Level
3
4
4
4
(not including ISDN30)
(not including ISDN30)
(not including ISDN30)
(ISDN30 only)
15.00 per occasion
15.00 per occasion
550.00
700.00
200.00
1,050.00
per
per
per
per
occasion
occasion
occasion
occasion
Repair of faults where fault is found not be with any BT Openreach service, Provision & Rearrangement Work
Site Visit (Normal Hours)
138.00 callout (inc first hour)
69.00 per hour (or part thereof)
Site Visit (Out of hours excluding Sundays)
173.00 callout (inc first hour)
103.00 per hour (or part thereof)
Site Visit (Sundays and Bank Holidays)
207.00 callout (inc first hour)
137.00 per hour (or part thereof)
Miscellaneous Charges
Installation / One Off Charges
Administration Reconnection Fee
Internal Line Shift Per Call Out
Internal Line Shift Per Line Shifted
Caller Redirect - One Month
Site Survey Non Served Premises
More Focused Appointment (All Lines except Business Analogue)
More Focused Appointment (Premium Analogue Lines Only)
75.00
99.00
100.00
14.00
400.00
45.00
16.50
per
per
per
per
per
per
per
line
call out
line
line
site survey
line
line
Monthly Rental Charges
Itemised Billing
Main Directory Entry - S/bold
Phonebook - Bold
Phonebook - Ordinary
Anonymous Call Rejection
Caller Redirect Monthly
Choose to Refuse
Network Call Performance (Raw Call Data)
13
13
5.00
49.18
25.78
12.97
3.50
10.00
3.35
5.00
DNS Full Service Charge RRP Price List 01 06 15
per invoice
per entry
per entry
per entry
per line
per circuit
per line
per line
14
Page 3
DATASHARP NETWORK SERVICES
CUSTOMER STANDARD LINE RENTAL TARIFFS
June 2015
Installation/
One Off Charges
£
Monthly
Rental
£
Notes
Notes
1
All prices are shown in UK £ and exclusive of VAT.
2
All prices are reviewed and updated if necessary on a monthly basis.
3
The above list of tariffs is not comprehensive, other tariffs are available upon request
4
Remote Call Forwarding
The rental and connection charges for Remote Call Forwarding are in addition to all forwarded call charges at the appropriate
dialled rates and are in addition to the analogue WLR line rental charges. The renter of the service pays the appropriate dialled
call rates for the diverted leg of the call. The caller pays for the call to the number dialled.
5
DDI Planning Charge
Planning Charges apply to changes to numbers at an installation, per DDI Installation. This charge also applies to changes to any
single number DDIs. Where a Customer requests an addition to an existing DDI installation, this charge applies plus any
additional number charges which apply. This charge does not apply where the whole DDI range is being ceased or where 10
number blocks are being ceased from the end of the range. However, this charge does apply where number blocks are ceased
from the beginning or middle of a DDI range.
6
Renumber Charge
Per Number Renumber Charge is in addition to the Per Occasion Renumber charge
7
DDI Caller Redirect Rental
Rental is per consecutive 10 DDI block. i.e should a customer have 100 DDI, then 10 x DDI Caller Redirect charges will apply
8
Reconfiguration
Reconfiguration is used to change the attributes of channels already installed.
9
Non Geographic Number Rental
Inbound number rental charge applies when other services with DNS have been ceased
10
PSTN / ISDN 2 cancellation Charges
Only applicable to orders via the EMP interface (WLR3)
11
a
ISDN 30 Cancellation Charges
The cancellation charge is expressed as a percentage of the total connection charge including the new installation charge and
individual channel connection charges
A customer is permitted 3 changes to a Customer Confirmed Date (CCD), but only prior to the installation of the bearer. If the
bearer has not been installed and the 3rd CCD has elapsed, then the order will be cancelled and a cancellation charge of 90% of
the connection charge will be raised.
b
If the Customer requests a delay or suspension and the CCD has already been reached, the Customer will be given 25 days to
take up the service. At this stage, no changes to the CCD are permissible. If the Customer still does not take up the service,
cancellation charges will apply.
12
Maintenance Options
Level 2 - Engineering cover 8am to 6pm Monday to Saturday excluding Public Bank Holidays
Level 3 - Engineering cover 7am to 9pm Monday to Friday, 8am to 6pm Saturday & Sunday
including Public Bank Holidays
Level 4 - 6 Hour Repair 24/7
13
More Focused Appointments:
Late Morning - 10am to 12am - Monday to Friday exc Public and Bank Holidays
Early Afternoon - 2pm to 4pm - Monday to Friday exc Public and Bank Holidays
14
Network Call Performance (Raw Call Data)
Only available on WLR3 lines
SLA
Fix by EoNWD
Fix by EoNHWD
Toll Fraud
A Toll Fraud could cost your business many £000s. It is essential that your business has security procedures in place to protect itself.
Please call Datasharp if you would like help to minimise the risk to your business.
DNS Full Service Charge RRP Price List 01 06 15
Page 4