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500 West Monroe Street
Electronic Tenant® Portal
Created on April 29, 2015
Building Amenities: Retail Services
Bright Horizons: 312-876-8687
Bright Horizons is a private childcare center for children ages 3 months to 12 years of age and is offered
through company memberships as a benefit to employees. Hours are Monday through Friday 8:00 a.m. until
5:45 p.m.
Riverside Newsstand: 312-879-9689
A sundry shop offering newspapers, magazines, lotto, cards, snacks and drinks.
Venice Café: 312-258-0927
Casual Italian eatery, serving salads, pastas, pizzas, and more.
Building Amenities: Parking
500 West Monroe contains an eleven-level enclosed parking garage with two (2) levels below grade for
reserved parking. The parking garage is managed by Standard Parking. It’s three (3) entrances are located
on Monroe, Canal, and Clinton Streets. 24-hour parking is available on a daily or monthly basis for 1,300
cars.
500 West Monroe Parking Rates
Daily Rates
25-Sept-14
0-30mins
30mins- 1hr
1hr. - 2hrs
2hrs. - 12hrs.
12hrs - 24hrs.
Morning Special
in by 9am out between 2pm - 7pm
Evening Special
3pm - 11:59 pm
Out before 8:30am
Mon - Fri minimum 3 hr. stay
Weekend Special 24hrs
$10
$19
$28
$34
$38
Lost Ticket
$38
$16
$6
$6
Monthly Rates
Evening 2:30pm-8:30am
extended night rate
Marsh
RT Specialty
G.E. Electric
Blackman
CME group
Reserve Private Area Discount
Reserve Private Area
Public Rate
$40
$129.00
$261.55
$261.55
$261.55
$310.00
$310.00
$425.00
$465.00
$350.00
Hand Wash
Wash
Trucks & Vans
Full Size Trucks
$25
$28
$30
Detailing
Wash & Hand Wax
Zymolr Hand Wax
Wash & Wax, High Speed Buff
Interior Detail (Wash Included)
$75
$90
$125
$95
Complete Interior & Exterior Detail
add $10 to Above Detail Pricing for Trucks
$209
Miscellaneous
Shampoo Floor Mats
Shampoo All Carpets
Clean & "Lexol" Treat All Leather
All Interior Vinyl "Armor All" Treatment
Engine Degreasing & Detailing
10 Pre-Paid Washes
Annual Unlimited Wash.
$10
$40
$30
$15
$40
$220
$1500
Building Amenities: Bike to Work
Introducing the New Bike Room at 500 West Monroe
About the Bike Room:
Reserved specifically for building tenants
Includes wall mounted bike hooks
Located on the First Floor of the building. Entrance and Exit ONLY accessible from the alley north of
the building and east of Clinton Street. Door located behind the trash compactor east of the
designated parking spots.
Key Card Access
Information on Joining:
Click here for the online Membership Application and Agreement
Cost: $120 per year, payments via Paypal. Submit your enrollment forms to the Management Office,
suite 2626
Questions, call the Management Office 312-831-1818
Click here for the Bike Room Termination Form
Building Operations: Building Holidays
Listed below are the Building Holidays observed each year that will assist you in planning your operations
during the year.
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Although an engineer is always on duty as specified in the Building Rules and Regulations, certain services
are not provided on weekends and the holidays listed above.
Building Operations: Building Management
Property Management services are provided for 500 West Monroe Street under contractual agreement with
Peidmont Office Realty Trust. The Office of the Building is located in Suite 2626. The office hours are 7:30
a.m. to 5:00 p.m., Monday through Friday. The telephone number is 312-831-1818. When the office is
closed, this line will be picked up by the guard at the Security Center. All requests for extra engineering or
maintenance services, janitorial, security, etc. should be directed to the Office of the Building during regular
office hours.
The following personnel are available to address tenant needs:
Title
Name
Email
General Manager
Doug
Pennington
Sean Kehoe
[email protected]
Nick Miller
[email protected]
Carin Hudson
[email protected]
Property Manager
Assistant Property
Manager
Customer Service
Coordinator
Chief Engineer
Security Director
[email protected]
Joseph Keaty
[email protected]
Marcus Watkins [email protected]
Building Operations: Emergency Contacts
DIAL 9-1-1 IN EMERGENCY FOR FIRE, POLICE, MEDICAL, AMBULANCE
Fire Department Non-Emergency
Police Department
Non-Emergency
Ambulance
Building Management
311
311
911
312-831-1818
Please click here for the Emergency Telephone Numbers list
Important notes
If you call 9-1-1 for a medical emergency, please be sure to notify building management with your name,
callback number, and location so that security can guide the paramedics to the correct place.
In a real fire/disaster alarm situation, unless you have something to report, please do not call the building
office! Building management needs to attend to the situation, whether it is a false alarm or a true
emergency, and telephone lines must be kept clear in the event of an emergency.
Building Operations: Leasing
The leasing company for 500 West Monroe is Jones Lang LaSalle. Listed below is the contact information
for the authorized representatives.
Title
Managing Director
Senior Vice President
Vice President
Name
Stephen A. Smith
Gary Kostecki
Mark V. Georgas
Phone Number
312-228-2815
312-228-3311
312-228-2178
Email
[email protected]
[email protected]
[email protected]
Building Operations: Rent Payments
Banking Instructions
Bank Name- JP Morgan Bank
Bank Address- New York, NY
ABA # - 021 000 021
Account Name- Piedmont 500 West Monroe Fee LLC
Account # - 936 902 527
REF:
Lockbox Address
Piedmont 500 West Monroe Fee LLC
25965 Network Place
Chicago, IL 60673-1259
Courier Delivery Only
JP Morgan Chase
131 S Dearborn St
Chicago, IL 60603
Attn: Piedmont 500 West Monroe Fee LLC - Lockbox No. 25965
Building Operations: Security
At 500 W. Monroe Street, we strive to maintain a safe and secure building. All employees must have an
activated keycard to enter the building. Uniformed Security Officers patrol 500 W. Monroe Street 24 hours a
day, 7 days a week. They are trained in emergency response and can contact Building Management at any
time.
The following security personnel are available to assist tenants and guests:
Title
Day Shift Supervisor
PM Shift Supervisor
Name
Marcus Watkins
Kareem Lee
Phone Number
312-416-0345
312-831-1818
Building Security: Overview
At 500 W. Monroe Street, we strive to maintain a safe and secure building. All employees must have an
activated keycard to enter the building. Uniformed Security Officers patrol 500 W. Monroe Street 24 hours a
day, 7 days a week. They are trained in emergency response and can contact Building Management at any
time.
The following security personnel are available to assist tenants and guests:
Title
Day Shift Supervisor
PM Shift Supervisor
Name
Marcus Watkins
Sheila Smith
Phone Number
312-416-0345
312-831-1818
Building Security: Tenant Access
Each tenant must present a Kastle ID keycard for access to the building. This card can be obtained either
through your office manager, or, when applicable, from the Office of the Building. If a new employee is not
able to immediately obtain an activated keycard, the tenant contact should add the employee’s name to the
visitor list via Angus until such time as the keycard is issued.
If you are a new company, just moving into the building, your initial stock of keycards will be furnished at no
expense to you. However, replacement cards or additional cards for employees hired after move-in will be
billed to your company at the following costs:
Card
$11.00
Please contact the Office of the Building (312-831-1818) to receive instructions on activating and revoking
keycards, as well as information on ordering additional and/or replacement keycards.
Tenant Check-In
Valid Tenant ID:
Touch the card to the card reader at main or west lobby card reader to activate photo
After valid photo appears and ID is confirmed, tenant enters building
Note: Purses should not be dragged across the security counter to scan ID.
Tenant forgets ID:
Tenant should check in at Visitor desk
Security will confirm existence of valid ID and corresponding photo
Security will issue visitor badge to tenant for the day
Please re-enforce to your employees the importance of bringing their ID every day.
Temporary Employees:
Touch the card to the card reader to activate “Temp Card” validation (instead of photo)
This is considered a valid form of ID in place of a photo. The responsibility for updated temporary
cards and their proper use lies with the Tenant.
Invalid Tenant ID:
Security will call the tenant contact to inform them of situation
Upon tenant approval, security will issue a visitor’s pass
Employee may enter the building; tenant should ensure that any necessary changes are made to
status of keycard.
After Hour Check-In
Please be aware that activated keycards must be used to enter through the lobby doors, and gain elevator
access on weekends and after hours. Tenants who forget their key will not be allowed into the space without
proper authorization from the After Hour Tenant Contact. A legitimate I.D. presented without the suite key
does not ensure that Security will unlock a space for tenant entry. Click here to obtain an After Hours
Access Form.
Security will not open tenant spaces for Visitors who enter the building after hours.
Main Lobby
The main lobby revolving doors are open from 5:00 am until 9:00 pm, Monday through Friday. After 9:00 pm
and on weekends, the revolving lobby doors are locked.
When the revolving doors are locked you can gain access to the building lobby through the ADA door
located just left/west of the revolving doors. There is a card reader located on the wall to the right/east of the
ADA door. Please scan your Kastle building card and wait for the green light to appear indicating the door is
unlocked. Please push the automatic door opener button next to the card scanner or pull the door towards
you for access.
West Lobby
The sliding door at the west side of the lobby is open from 7:00 am thru 6:00 pm, Monday thru Friday. When
the door is locked, please scan your Kastle building card on the card reader left of the doors and wait for the
green light to appear indicating the door is unlocked. The doors will automatically open once you stand
under the door sensors.
Elevators
The elevators are restricted to card access 6:00 pm thru 7:00 am, Monday thru Friday and on weekends.
When entering an elevator during card access hours please first scan your building Kastle card on the card
reader located just below the elevator floor buttons. Once you scan your building card a green light will
appear, and then proceed to push the desired floor.
Dock
The dock doors are unlocked at 7:00 am thru 3:30 pm, Monday through Friday by a Dock Officer. The dock
remains secured on Saturdays and Sundays.
Building Security: Visitor Access
If your off-site employees, guests, and vendors need access on an “as-needed” basis, please enter the
visitor information in Angus. The information is transmitted to the Security console on a real-time basis.
Upon arrival, the visitor will need to check in with Security and show picture ID, and provide the name of the
tenant they are visiting. They will be issued a temporary badge.
If a visitor’s name is not entered into Angus, Security will call either the guest’s contact or the main tenant
for instructions. If the contact agrees to allow visitor access, the tenant contact should immediately input the
visitor’s name into Angus; the information will be transmitted in a matter of seconds. Security will create a
badge and will direct the visitor to the proper elevator bank. If the contact advises that an escort is needed,
Security will advise the guest accordingly, and issue the guest a badge once the escort has arrived in the
lobby.
If an unscheduled visitor enters the building accompanied by a tenant, and thetenant has a valid, current ID,
no call to the tenant contact is necessary. The visitor will be manually entered into the system by Security
and issued a visitor pass.
There is no “ongoing” guest or employee list maintained by building management, but the Angus visitor
access program allows visitors to be requested for multiple days at a time.
If you have any questions regarding Angus, please contact the Building Office.
Click here to access Angus
Building Security: Property Removal
To assist in the protection of your personal property, we have generated a property removal pass for your
use. This pass must accompany furniture, equipment, cartons, etc. being removed from the premises. The
property pass must be presented to security at the time of removal and checked for appropriate
authorization signature, which will assure them that the items being removed are being done so with the full
knowledge and permission of the Tenant. The memo will list all property to be removed. Please see your
facilities manager to determine those individuals authorized to sign property removal passes. Property
Removal Passes can be obtained by tenant Facilities Manager.
Building Security: General Office Security
Although the Building Management at 500 W. Monroe Street takes many precautions to protect Tenant
belongings, some thefts may take place. The following tips can help reduce these thefts, especially if these
tips are reproduced and posted in every tenant's office.
Lock all doors when the office is unattended or when practical control of entrance and exit areas is not
possible. In the event of emergency evacuation, be sure to lock entry doors to Premises if time
permits. However, if there is a fire on your floor, you should leave your door closed but unlocked so
that access to the area of the fire can be facilitated.
Hang coats, jackets away from the entrance to the office, where they can't be easily stolen while you
are busy.
Keep valuables out of sight and under lock and key. A minimum amount of cash should be kept in the
office. Both petty cash and stamps should be locked in the office safe.
Keep purses and gift packages out of sight and locked inside a cabinet or desk if possible. Purses
should not be left on or under desks.
Lock desks when not seated at them.
Be wary of solicitors and peddlers. Challenge any unknown person in your suite or corridor. A simple
"May I help you?" may prevent many potential problems. An old trick of solicitors is to engage you in
conversation while secretly making a survey of your office setup for later use. Solicitation is NOT
permitted in the Building. If solicitors enter your suite, please inform them of this policy. Please call
the Building Management Office and report solicitors immediately.
Do not let persons other than employees and clients into your restrooms.
If any person comes to your office to do work on behalf of the building office and you have not been
notified, check his identity with the Building Management Office and/or the Security Center.
Keep fire exit stairwell doors closed at all times. In addition to closed stairwells being an integral part
of our fire life safety system, they are also a vital part of the Building's security system.
Do not let anyone else follow you into your suite. Should suspicious or undesirable persons be seen
loitering in or around the Building, please report them to Building Security. A security guard will be
dispatched to investigate the situation immediately.
Building Security: Solicitation
Solicitation, canvassing, or peddling in the building is prohibited. Should you notice this in the building,
please notify the building management office and a security officer will be dispatched to address the issue.
Building Security: Lost and Found
Contact the Office of the Building 312-831-1818 for items that may have been turned into the building.
Building Security: Deliveries
Regular dock hours are 7:00 am to 3:30 p.m. Monday thru Friday. All deliveries must come through the
loading dock and are limited to thirty minutes during business hours. Vendors must sign in at the dock and
show a photo ID to gain access to the building.
Deliveries lasting longer than 30 minutes must be scheduled for before or after-hours. Reservations for the
loading dock and freight can be requested through Angus, and confirmed with the Customer Services
Services Coordinator. Before or after-hours deliveries must be submitted to the Building Office 48 hours in
advance, are subject to Building Management approval and will require a Certificate of Insurance.
Click here for sample Vendor Certificate of Insurance.
The location of the loading dock is in the alley south of Monroe Street with entrance off of Canal Street
(north side of building. There are 5 dock bays, accepting trucks and trailers up to 30 feet in length.
Please see Building Rules and Regulations for further details regarding vendor deliveries.
Building Services: Building Signage
Building Directory information is maintained via Kastle systems through the office of the building.
Any signage posted in common areas or outside of tenant suites requires prior approval by building
management. Please contact the office of the building for any signage needs and an explanation on base
building standards.
Building Services: Elevators
There are 3 elevator banks (with 6 elevators each) and one freight/service elevator at 500 W. Monroe:
High Rise – Floors 32-44
Mid Rise – Floors 19-32
Low Rise – Floors 10-19
Service Elevator Dimensions:
11’6” High X 5’2” Wide X 11’0” Deep
Door: 7’6” High X 4’6” Wide
Max. Wt: 6,000 Lbs.
Building Services: Forms
For your convenience, we have included downloadable and printable PDF document forms that will expedite
various building management service requests. Hard copies of all forms are available from the Property
Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If
not already installed on your computer, it can be obtained for free at www.adobe.com.
Bomb Threat Checklist
Telephone Bomb Threat
Emergency Telephone Numbers
Tenant Contact Form
If You Discover Smoke Information
Persons with Disabilities
Warden Information Sheet
Sample Certificate of Insurance
Building Services: HVAC
Heating, Ventilation, & Air Conditioning are provided during normal business hours.
Outside Temp: Heating -10 degrees F. Cooling 94 degrees. FDB. 75 Degrees F. WWB (1% ASHRAE
Design Conditions); 79 Degrees FWB for cooling
Click here to access Angus.
Building Services: Janitorial Service
500 West Monroe is responsible for maintaining a clean environment for all tenants. This includes patrolling
of restrooms and common areas during business hours, and nightly cleaning services. Additional services
such as carpet, tile, or interior glass cleaning, floor polishing, refrigerator and microwave cleaning and other
special requests can be provided at additional charge to the tenant.
Building Services: Mail Services
The Building address is:
Your Name
Your Company Name
500 West Monroe Street
Suite or Floor #
Chicago, Illinois 60661
The post office suggests using your 4-digit code at the end of your zip code for more efficient service. Since
the number varies according to suite number, you must call the postal service to obtain this code. For
questions regarding postal service please dial 1-800-ASK-USPS (1-800-275-8777) or visit www.usps.com.
Please always fill in the floor or suite number and encourage all employees to do the same to ensure that
your mail is delivered to you timely and accurately.
FedEx and UPS drop boxes
Located in the Lower Level adjacent to the Riverside Newsstand.
For questions regarding UPS services, please call UPS directly at 1-800-PICK-UPS (1-800-742-5877). For Federal Ex
Federal Express locations and services call 1-800-GO-FEDEX (1-800-463-3339).
After hour pick-ups are available until 7:00 p.m. If you have a package scheduled for after hours pick-up,
you may leave it on your floor’s freight elevator lobby after 5:00 p.m. Please inform FedEx and UPS carriers
of this location. Any small items being FedExed can be dropped off in the Lobby Drop Box rather than
schedule after hour delivery.
Please note that the building staff and security are not permitted to sign for packages or other deliveries to
tenants. If you are expecting a delivery in your absence, please make alternate arrangements to have it
delivered or picked up upon your return or rerouted to another address.
Building Services: Recycling
Click image to enlarge Recycling Flyer
Building Services: Service Areas
The telephone, electric, & service sink closets are located in the core area of each floor to minimize
interference with the office areas.
Building Services: Tenant Service Requests
Angus is a web-based service request system that allows tenants to easily initiate and track all service and
maintenance requests. In addition, Angus improves the speed and efficiency at which tenant requests are
processed by using Internet and wireless technology to eliminate traditional paper, phone, and fax methods.
In order to facilitate communications, we ask that you appoint one or two tenant service representatives
(and an alternate), who are authorized to incur expenses for your company. Only the “Authorized Tenant
Representative” or those designated should make requests for repairs or services through Angus.
Building Management will provide the new tenant with a Angus user information form. Based on this form,
the Building Services Coordinator will register the tenant representative as a Tenant 1/P1, the highest user
level. After the initial set up, the P1 Angus users now have the ability to create work requests, register
visitors, and activate or deactivate all other Angus users. After registration, Angus will email you your
username and password. Once you have received that and log in for the first time, please refer to the online
version of the Angus tenant handbook by clicking on the link at the bottom left hand corner of the summary
page. The handbook will give you step-by-step instructions for the process of submitting a work request or
entering a visitor. Of course, the Office of the Building staff is available to assist with any procedural
questions.
Click here to access Angus.
All requests for services should be made through Angus. If there is a maintenance or janitorial request that
needs immediate attention, please also call the Building Office. Please do not make requests with the
maintenance crew directly. You will need to enter the type of service request, a description of the service
needed, the exact location and a contact person. Once entered into Angus, the Building Office receives this
information and dispatches the service request to the appropriate maintenance staff. When a job is finished,
the service request is summarized and closed out or charged back to the tenant. Every step of the service
request can be tracked in Angus. If the request is beyond what is included per terms of your lease, a cost
quote may need to be approved prior to work (an agreement to work and charges involved).
Response times will vary according to the number and complexity of service requests received. In the case
of a building emergency or special project, which would delay response to your request, we will inform you
as soon as possible. Similarly, should we need an outside contractor’s expertise or supplies, we will let you
know.
Should your request involve an expenditure of funds for which your company will be responsible, we will ask
you to authorize a cost quote before services are rendered. All work performed will be billed to the tenant by
the management office.
Click here to access Angus.
The following items are considered services not covered under the lease, but commonly serviced
by the 500 West Monroe staff or outside vendors for an additional charge:
Light bulb replacement for non-standard lamps
Re-keying of tenant doors and locks (after initial installation) and additional keys
Hanging pictures, bulletin boards etc. in tenant space
Maintaining carpets, tile floors, chandeliers, interior partitions and glass, etc.
Emergency clean-up of spills/accidents
Unclogging/repair of kitchen sinks and disposals
Installation or changing of water filters
Removal/disposal of excessive trash
Extra painting, touch-ups or carpentry work
Paper towels for kitchens
Click here to access Angus.
Emergency Procedures: Introduction
The landlord-tenant relationship is one of mutual dependence and responsibility. This relationship is most
important when discussing fire and safety issues. You depend on the building management to provide you
with information and instructions on how to respond during an emergency situation. Similarly, we depend on
you—and all of the tenants to become familiar with that information, and participate in evacuation drills and
training sessions.
Throughout the following Emergencies section we will refer to the Property Manager, building staff team,
tenant representatives, emergency wardens, searchers, evacuation assistants and various monitors. These
are people in the building who have been assigned specific duties to perform during an emergency
situation. Please refer to the Evacuation section of this manual for more information on the responsibilities
of each of these positions.
If you have any questions about the procedures and plans in this manual, do not hesitate to contact the
management office at 312-831-1818. Additionally for ease of distribution to your staff we are happy to
provide this portion of the tenant guide as an electronic document upon request.
Emergency Procedures: Emergency Contacts
DIAL 9-1-1 IN EMERGENCY FOR FIRE, POLICE, MEDICAL, AMBULANCE
Fire Department Non-Emergency
Police Department
Non-Emergency
Ambulance
Building Management
311
311
911
312-831-1818
Please click here for the Emergency Telephone Numbers list
Important notes
If you call 9-1-1 for a medical emergency, please be sure to notify building management with your name,
callback number, and location so that security can guide the paramedics to the correct place.
In a real fire/disaster alarm situation, unless you have something to report, please do not call the building
office! Building management needs to attend to the situation, whether it is a false alarm or a true
emergency, and telephone lines must be kept clear in the event of an emergency.
Emergency Procedures: Evacuations
General Information
The Emergency Preparedness and Evacuation Plan have been established by Piedmont Office
Management as a tool to prepare tenants and their employees for a potential evacuation of the building.
Evacuation is the final step in response to most of the emergency situations outlined in this section. The
tenant shall provide responsible personnel to assist the management office and be responsible for
controlling the movement tenant employees of during an evacuation.
The Emergency Preparedness and Evacuation Plan include the following people:
Property Management
1. Be familiar with the written Emergency Preparedness and Evacuation Plan.
2. Organize, train and supervise the chief engineer and the building staff team.
3. Ensure the availability and state of readiness of the building staff team.
4. Direct the communication with the Tenant Representative, and Emergency Wardens for each tenant
in accordance with the Emergency Preparedness Evacuation Plan.
5. Direct the organizing, training and supervision of the Tenant Representatives and Emergency
Wardens.
Chief Engineer
1. Be familiar with the written Emergency Preparedness and Evacuation Plan.
2. Designate members of the building staff to report to the ground level of the evacuation stairwells, the
fire command station and the main pump room.
3. Prepare to assume the duties of the Property Manager, if in the event of an emergency he/she is
unable to perform these duties.
Building Staff Team
1. Be familiar with the written Emergency Preparedness and Evacuation Plan.
2. Perform assigned roles at the ground level of the evacuation stairwells, the fire command station and
the main pump room as designated.
Tenant Team and Responsibilities
Each tenant should establish an emergency team based on the positions described below. The tenant
representative serves as the contact point between the management office and the tenant’s employees,
ensures that every employee of the tenant is aware of all emergency procedures and plans, and coordinates
tenant response in an emergency.
Persons with disabilities must be self identified and considered prior to any emergency evacuation. It is
necessary for Emergency Wardens and/or Tenant Representative to notify the Property Manager of any
persons with disabilities who may require assistance during an evacuation. A list must be maintained by the
Tenant Representative and updated as necessary. (See Exhibit B). Please provide a copy of this list to the
management office to give to the Fire Department upon arrival.
Persons not requiring or providing assistance will evacuate first. The assisted persons can then evacuate
without being bumped or pushed down, thus speeding evacuation and avoiding injury. If there is evidence of
fire, persons with disabilities should be positioned near the fire exit stairs located farthest away from the fire.
If fire conditions pose a personal threat, the evacuation assistants will enter into the exit stairwell
accompanying the person with disabilities and wait for assistance from the fire department.
Tenant Representatives and Emergency Wardens
1. Be familiar with the Emergency Preparedness and Evacuation Plan, the location of exits and the
location and operation of any available fire alarm system.
2. Organize, train, and supervise the searchers, stairway monitors, elevator monitors and Evacuation
Assistants. For specific tasks, refer to the emergency sections listed under Fire, Bomb Threats,
Severe Weather, Tornadoes, Power Failures and Medical Emergencies.
3. Direct the evacuation of occupants in the event of emergency. Tenant Representatives are assisted
in their duties by emergency wardens.
4. NOTICE TO ALL TENANT REPRESENTATIVES: It is your responsibility to arrange proper back up
when on vacation, leave of absence, sickness, etc.
Searchers
1. Find and evacuate all personnel from the suite, specifically from remote areas such as storerooms,
file rooms, computer rooms, core areas, etc.
Evacuation Assistants (to aid persons with disabilities)
1. Make sure all persons with disabilities are evacuated.
2. Maintain an up-to date list of persons with disabilities in your suite. If possible a buddy system will be
implemented in which one or two evacuation assistants will be responsible for evacuating specific
co-workers.
Stairway Monitors
1. Assigned to a specific exit area, ensure that everyone exits into the stairwell in an orderly and safe
manner.
Elevator Monitors
1. Make sure no one uses the elevators unless assisted by the fire department.
Evacuation Procedure
When an announcement to evacuate is given:
1. Listen and follow directions given via the building public announcement speakers. The
announcements may direct the orderly ‘phasing’ of floor clearance, to prevent congestion in the
stairwells.
2. Tenant Emergency team members should go to their assigned location or begin performing assigned
tasks.
3. Tenant employees should walk to the nearest stairwell and begin descending.
4. Upon reaching ground level tenant employees should proceed to the meeting location that had been
pre-determined during internal emergency preparedness training.
5. Tenant representative should complete a headcount and report to building management.
Emergency Procedures: Fire
General Information
The building is designed to contain and suppress fires within each floor. Thus when an alarm is sounded
the floor where the fire was detected, two floors above, the alarm floor and 1 floor below will receive an
alarm. If evacuation is deemed necessary it will be initiated by the fire department. The Property Manager
will be in charge of the situation until the fire personnel arrive. Upon arrival, the fire chief is in charge.
Fire Drills
The Property Management team conducts emergency evacuation drills in accordance with code
requirements and the approved plan.
All occupants of the building are required to participate in the emergency evacuation drill.
A written record of the drills are kept on the premises and readily available for inspection by the fire
department.
Each Tenant Representative or supervisor must predetermine priorities for the safety of records,
classified material and/or securities.
Supervisors also must cooperate with the Tenant Representative to ensure that all employees are
well-informed and instructed on evacuation procedures.
Click here for Information regarding If You Discover Smoke
Procedure
1. The person who discovers the fire:
dials 911 and reports the fire to the fire department.
calls the management office at 312-831-1818 to report the location of the fire.
if the fire is found in an area or room that can be contained by a door, close the door.
2. Based on the announcements, the Tenant Representatives will contact the Emergency Wardens,
searchers, monitors and evacuation assistants assigned to their floor. The Emergency Warden and
the Tenant Representatives should assist people on the fire floors with the announcement
instructions.
3. The Emergency Wardens and searchers go into immediate action. Absolute silence and decorum
must prevail for maximum effectiveness.
4. Evacuation assistants immediately contact and help their assigned person. Persons with disabilities
wait for help from their Evacuation assistant.
5. The stairway and elevator monitors go to their stations and perform their assigned duties.
6. Tenant Representatives distribute the flow of people evenly via all available stairway exits.
If a stairway is filled with smoke or on fire, the alternate stairway can be reached via crossover
through the closest tenant floor.
7. All elevators are called to the ground floor and put on manual control. The building staff team promptly
clears the ground floor lobbies by directing all people outside to avoid lobby congestion.
8. As each floor is evacuated, the stairway monitors make sure all stairway doors are closed after the
last person evacuates/relocates from the floor.
9. The fire department will issue an “all clear” message before re-entry into the building or floors will be
allowed. When the “all clear” is announced, Tenant Representatives should lead the employees in an
orderly fashion back to their work places. If available, elevators will be back in service.
10. The intermittent Alarm Signal is silenced when the “all clear” is announced. (The alarm signal
continues throughout the state of emergency.)
Tenant Responsibilities
Tenant Representatives
1. Direct the evacuation of the floor in accordance with the directions received from the building public
announcement system and the following guidelines:
Utilize Emergency Wardens to ensure that all occupants are notified of the fire and immediately
execute the Emergency Preparedness and Evacuation Plan.
Know where all persons with disabilities are located and keep an up-to-date list. These
persons may need special assistance in the event of evacuation.
Select the safest stairwell to use for evacuation on the basis of the location of the fire and any
information received from the fire chief and/or security desk attendant.
2. Notify building management at 312-831-1818 if a stairwell is affected by smoke.
3. Keep building management informed of the means being employed for evacuation by the occupants
of your floor and other pertinent information.
Emergency Wardens
1. Assist the Tenant Representative in the effective implementation of the Emergency Preparedness
and Evacuation Plan.
2. Ensure the evacuation of all occupants within your tenant space.
3. In the absence of the Tenant Representative, assume the full duties and responsibilities of the Tenant
Representative position.
Searchers
1. Check all rooms and remote areas including restrooms and conference rooms. Ensure all doors in
area have been closed.
2. Advise any remaining personnel on the floor of the emergency and ensure their evacuation.
3. Evacuate any non-employees from the floor and check reception area and elevator lobby.
Stairway Monitors
1. Take a position at your assigned stairway and assist in the evacuation of personnel.
2. Before anyone enters the stairwell to evacuate, check the environment in the stairwell. If it is affected
by smoke, direct occupants to an alternate stairwell and notify building management at 630735-1220.
3. Instruct personnel to form a single line into the stairwell and direct personnel to exit along the right
side of the stairway.
4. Calmly supervise and monitor evacuation flow.
5. Stay at the exit until searchers have cleared all personnel from the floor.
6. For stairwell monitors stationed near elevators, MAKE SURE PERSONNEL DO NOT USE
ELEVATORS DURING EVACUATION/RELOCATION.
Elevator Monitors
1. Direct employees to the nearest stairway.
2. Know the location of all evacuation stairways.
3. Remain at your designated post until the Emergency Warden instructs you to evacuate.
4. MAKE SURE PERSONNEL DO NOT USE ELEVATORS DURING EVACUATION.
Evacuation Assistants (to aid persons with disabilities)
1. Evacuate persons with disabilities.
2. If necessary, ensure persons with disabilities are carried by their assigned assistants. Wheelchairs
should be left behind.
Building Staff Responsibilities
Property Management
1. Report to the Fire Command Room/Ground Level to supervise, coordinate and ensure that:
The fire department has been notified of any fire or fire alarm.
All elevators have been called to the ground floor.
The fire department is given all necessary emergency keys.
Evacuation/relocation procedures are followed as outlined in the Emergency Preparedness
and Evacuation/Relocation Plan.
The fire department chief-in-charge is advised of the operation of the fire command station.
The conditions on the fire floor are reported to the fire department.
Chief Engineer
Report to the Fire Command Room/Ground Level to assist the Property Manager to effect implementation of
the Emergency Preparedness and Evacuation Plan.
In the absence of the Property Manager, assume the full duties and responsibilities of that position.
Provide the fire department and police department with building information (floor plans, blueprints, etc.) as
requested.
Building Staff Team
1. Upon the receipt of a fire alarm, ensure that a designated member of the team:
Reports to the Fire Command Room/Ground level of the evacuation stairwells to direct tenants
and control the movement of occupants.
Reports to fire command station to verify the alarm area and provide information.
Reports to security desk to communicate and provide information with Tenant Representatives.
Reports to main pump room to assist fire department.
Is prepared to direct the fire department to the fire location and to inform them of conditions.
Emergency Procedures: Fire Safety Plan/Evacuation
Coming Soon.
Emergency Procedures: Bomb Threats
General Information
Fortunately, the vast majority of bomb threats are false alarms. Unfortunately, it is difficult to differentiate
false alarms from genuine threats. As little publicity as possible should be given to the incident, since the
objective of the caller is usually to disrupt normal business functions by causing the building to be
evacuated.
There are at least two reasons why bomb threats are a serious problem:
1. Serious personal injury can result if an explosive or fire-generating device is set off.
2. Valuable work time is lost during building evacuations.
The Piedmont Office Management staff will work to control unauthorized access to this facility. The success
of the preventive strategy requires full cooperation from all tenants. All suspicious individuals or situations
should be reported at once to the management office or to security at 312-831-1818.
Procedure
1. The person who receives the bomb threat call:
Get as much information from the caller as possible using The Bomb Threat Chccklist as a
guideline.
Dial 911 and reports the threat to the local police or fire department.
Call the management office or security at 312-831-1818.
If a non-descriptive general bomb threat is received (no description of bomb, no detonation time, no
location, etc.), the building will remain open and all Tenant Representatives contacted to be advised of the
situation. The decision to evacuate is then the responsibility of each tenant. Total evacuation may be
necessary when the threat is specific in nature, the call cannot be resolved as a hoax, or if a suspicious
object is located. If total evacuation is ordered by local authorities, property management will conduct an
orderly evacuation in accordance with the procedures outlined in the Evacuation section of this plan.
NOTE: Two-way radios may detonate some explosive devices. Therefore, two-way radios should not be
used during bomb threats.
Please click here for the Telephone Bomb Threat Sheet
2. The management office contacts the building staff team and all Tenant Representatives. The
Property Manager and Tenant Representatives discuss the need to notify company employees of the
threat and to evacuate the building.
3. The Tenant Representatives contact the Emergency Wardens, searchers and monitors assigned to
their space. In addition, the Tenant Representatives assume full control of their space and activate the
Emergency Preparedness and Evacuation Plan.
4. If deemed appropriate by each company’s decision maker Tenant Representatives notify employees
in a calm and deliberate manner.
Carefully worded pre-planned statements can convey the urgency of the situation without
causing panic. An appropriate statement might be, “Employees are directed to immediately
cease work, gather their personal belongings and proceed to (the emergency stairwell or floor
[x]). This is not a drill.”
5. Tenant Representatives execute their bomb threat search plan, making sure searchers:
Search for objects that seem out of place.
Do not touch anything! Suspicious objects MUST NOT be tampered with.
Notify building management immediately at 312-831-1818 if they have found a suspicious
object. (The management team will then notify the fire department, which will subsequently
assume full control of the operation.)
6. The building staff team reports to the affected area of the building and begins a search of the following
areas:
Public areas
Stairways
Elevators
Equipment rooms
Cleaning closets
Restrooms
Air handler rooms
Any other areas designated by the police
7. Tenant Representatives search the common areas of their floor including the following areas:
Public Areas
Stairways
Restrooms
8. Tenant Representatives inform building management at 312-831-1818 of all new developments
NOTE: If your company decides to evacuate the building, use the stairways to evacuate. The Tenant
Representative must confirm with the Property Manager that your company has evacuated the building.
Tenant Responsibilities
1. Develop a Bomb Threat Search Plan to be executed upon receipt or notification of a threat and select
people to participate in it.
2. Search leased space for suspicious items.
3. Evacuation. If a non-descriptive general bomb threat is received, the building will remain open. The
decision to evacuate is then the responsibility of each tenant.
Building Staff Responsibilities
Property Management
1. Assist tenants who have received a bomb threat. Requesting:
Specifics of the threat.
If 911 has been called. (If not, the Property Management will call 911.)
If a bomb search has been initiated. (The Property Management will remind the tenant that it is
their responsibility to search their own leased space.)
If employees have been notified of the threat.
2. Notify the Tenant Representatives and the building staff team.
3. Execute the Bomb Threat Notification Procedure.
Preventative Measures
Conduct regular inspections in every suite for suspicious objects. Neat offices that are free from
debris and boxes can make a foreign object easier to detect.
Encourage all employees to report any suspicious persons wandering about the offices, corridors and
restrooms to the management office at 312-831-1818.
Monitor all delivery people and repairmen while in your office. Do not leave your office unattended and
unlocked for any reason. All drawers, cabinets, compartments, closets, etc. fitted with locks should be
kept locked.
Encourage all employees to comply with the building security access control measures.
Emergency Procedures: Medical Emergency
Time is extremely important in the case of a medical emergency. Piedmont Office Management
recommends that all tenants keep a first aid kit unlocked and fully stocked in their suite. It is the tenant’s
responsibility to also make sure that employees are aware of its location. The management office requests
that tenants provide a list of any office personnel whom are trained in CPR. This list is extremely valuable
and will be used by building management to locate trained individuals to assist in an emergency on a
voluntary basis.
Procedure
1. The person who discovers the emergency
Dial 911, telling the paramedics:
1. Building address — 500 West Monroe Chicago, Illinois 60661
2. Your name
3. Your company name
4. Your floor/suite number
5. Your telephone number
Call the management office at 312-831-1818.
2. The management office directs the emergency personnel to the medical emergency.
3. The building staff team recalls the freight elevator to the ground floor to transport the paramedics to
the floor of the medical emergency.
NOTE: It is crucial that the injured person is not moved. Try to keep the injured person comfortable
without moving him/her.
Emergency Procedures: Toxic Hazards
Coming Soon.
Emergency Procedures: Civil Disturbance
Coming Soon.
Emergency Procedures: Power Failure
General Information
In the event the building sustains a power failure, emergency lighting is available throughout the building
including the stairwells. The stairwell emergency lighting is on generator back up. All HVAC equipment,
lights, receptacles and most telephone equipment will not be operational. One elevator in each elevator
bank will be operational. The life safety system will be operational.
Procedure
1. The chief engineer contacts the electric company to find out the duration of the power outage.
2. Tenant Representatives check the elevators on their floors to see if people are trapped inside. If there
are people trapped the Tenant Representatives will ask them to remain calm and then notify the chief
engineer of their location.
3. Elevator monitors report to the elevator lobby on their floors to assist the Tenant Representative in
assessing the elevator situation. If people are entrapped, the elevator monitor will stay in contact with
these people and do not leave the elevator lobby. Do not try to pry the doors open.
4. Stairway monitors report to the elevator lobby on their respective floors and await direction from
Tenant Representative
5. If the power is not restored after 15 minutes, all Tenant Representatives proceed to main floor lobby.
6. The chief engineer meets the Tenant Representatives at main floor lobby and informs them of the
situation.
7. If the electric company does not know how long the power will be out, or if power will be out for longer
than one hour, the building may need to be totally evacuated.
8. If total evacuation is necessary, it is conducted according to the evacuation procedure.
Emergency Procedures: Elevator Malfunction
Coming Soon.
Emergency Procedures: Severe Weather
The US Weather Service reports the movement of severe weather that may present a threat to the
metropolitan area. Tenants have the choice of evacuating or remaining in the building during a severe
weather alert. Security and building management monitors the National Weather Service via radio for
emergency updates including weather. Tenants are encouraged to also monitor severe weather through
radio or email alert. Should a Tornado or High Wind warning be issued for the Chicago area that threatens
the building and safety of the occupants, a building-wide announcement will be made over the building
public announcement system.
Tenant Responsibilities
All Tenants
It is recommended that the following inventory of emergency equipment to be used during severe weather is
maintained.
Flashlights and fresh batteries
First aid kits to treat minor injuries
Portable radios—useful for keeping abreast of severe weather conditions
Tenant Representatives or Emergency Warden
1. Move all occupants to the core areas of the building (corridors, elevator lobbies). Stay away from
exterior windows and the perimeter of the building. Sit down and protect yourself by putting your head
as close to your lap as possible, or kneel protecting your head.
2. If your company decides to evacuate the building, notify the management office of your intention to do
so. Evacuate via stairway in a severe weather evacuation. Do not use the elevators. Keep clear of
elevators and stairwell doors.
3. Assign people within your office to make certain that all members of your staff have vacated safely.
4. Confirm with the (Property Management /lobby security officer/lobby monitor, etc.) that your company
has totally evacuated its space and the building.
5. Notify the Property Management of all leaks, fires, and structural or other damage during or after the
storm at 312-831-1818.
Building Staff Responsibilities
Property Management
1. Alert the Emergency Preparedness and Evacuation Team for possible action.
Chief Engineer
1. Check the readiness of auxiliary power for emergency lighting.
2. Execute building repairs as quickly as possible.
Building Staff Team
1. Secure or move unattached building items indoors.
2. The building staff will maintain communications with public utilities as appropriate and monitor local
news and weather reports.
During disasters that cause loss of primary power sources, Commonwealth Edison will work to restore
service from a stand-by source.
Telephone service may also be interrupted during severe weather. Tenants requiring emergency service
should contact their telephone company.
Emergency Procedures: Prevention
Suspicious Activities
Any suspicious activities should be reported immediately to the management office during regular working
hours or the security desk after building hours. During business hours, management personnel will escort
the police officers directly to your suite.
Crime Prevention Message
The management staff is concerned about the safety and protection of our tenants, their employees and
their property. We are conscious of the various criminal activities to which each of us is exposed on a daily
basis.
To reduce crime, emphasis must be placed on preventive rather that reactive measures. Preventive
measures against office thefts, burglaries after hours and crimes against persons can best be achieved
through the individual efforts of each employee. To minimize incidents, it is important that you establish and
routinely monitor procedures, rules and regulations as a means of preventing losses and identifying
wrongdoing.
We request that these procedures be circulated among all employees and that everyone is made aware of
the importance of helping to ensure a safer and more secure work environment. We strongly suggest that
valuables and personal property be stored and secured out of sight. Please note that management does not
provide security services to any tenant suite. Contracts for guard services are on behalf of the building
owners and are for the protection of their interests in public (common) areas only. All criminal activities
should be reported immediately to the police department at 911 or the Management Office at
312-831-1818.
Training
All members of the emergency preparedness and evacuation team must attend forums and informational
sessions produced by the fire department, police department and Piedmont Office Management. The
information is essential to the readiness of the emergency preparedness and evacuation team. The sessions
are designed to illustrate the need for a fire action plan, show the proper use of building fire suppression
equipment and acquaint everyone with the specific evacuation plan of the building. The sessions will be
conveniently scheduled by Property Management..
Regular in-house company meetings and fire drills are encouraged to familiarize employees with the
Emergency Preparedness and Evacuation Plan. Piedmont Office Management may be contacted for
assistance in presentations and review of the Emergency Preparedness and Evacuation Plan.
Introduction: Welcome
The tenant information provided in this handbook is meant to give you a better understanding of 500 West
Monroe Street and facilitate your company’s operations. There is a great deal of information contained in
this handbook, take time to familiarize yourself with this handbook and it will become a valuable resource.
Please note that the Property Management Office is available to help in any way possible. Your first call for
any problem or question can always be directed to the Property Management Office, and we will assist you
from there.
The contact information for the Property Management Office is:
Telephone: 312-831-1818
Fax: 312-831-1220
Address:
Office of the Building
500 West Monroe
Chicago, Illinois 60661
Suite #2626
Every attempt has been made to provide current and accurate information in this handbook, but it is
possible that some items will change over time. The Management Office will promptly notify you of any such
changes. Please feel free to contact the Management Office with any questions you may have. We are
here to serve you.
Welcome to 500 West Monroe Street.
Introduction: About Piedmont Office Realty Trust
Piedmont Office Realty Trust, Inc. is a fully integrated, self-administered and self-managed real estate
investment trust (REIT) specializing in the acquisition, ownership, management, development and
disposition of primarily high-quality Class A office buildings located in major U.S. office markets and leased
primarily to high-credit-quality tenants. Major markets include: Washington, D. C., greater Los Angeles, the
New York metropolitan area, Boston and Chicago.
Introduction: About 500 West Monroe Street
Standing as the tallest office building west of the Chicago River in the Central Business District, 500 West
Monroe Street is a distinguished and architecturally appealing property on the Chicago skyline. The granite
and marble building was designed by renowned architects Skidmore, Owings & Merrill and features an
illuminated glass spire on the southeast corner of the building and a bell tower, which leads downward to the
dramatic three-story entrance on the ground floor.
500 West Monroe Street is located in the heart of Chicago's West Loop submarket ideally situated one block
from both Union Station and Northwestern Station, the city's two busiest commuter rail stations, and is
located within walking distance of the LaSalle Street financial corridor and the burgeoning Theater District.
Click here to view 500 West Monroe Floor Plans.
Introduction: Operating Instructions
Navigation
You move through The Electronic Tenant® Handbook just as you would a traditional internet site. After
clicking anywhere on the main page, there is a Table of Contents that provides links to various Chapters.
Upon entering a Chapter, links to specific information are provided in Sub-Sections. You may return to the
Table of Contents or Chapter Overview by clicking the appropriate link on every page.
Special Features
This Electronic Tenant® Handbook has special features, such as an Interactive site map and a Tenant
Services section that contains a number of downloadable and printable administrative forms. In order to be
able use these features, you must have Adobe Acrobat Reader installed on your computer. This software is
free and easy to use. To obtain the software for free, click here.
Updates
The Electronic Tenant® Handbook is updated on a regular basis. Please be sure to continuously check back
for updates and new information. In order to keep you informed about 500 W. Monroe Street’s operations,
we have included a monthly Building Calendar and Announcement Board. Here, you will find information
regarding scheduled maintenance and events taking place at 500 W. Monroe Street.
If you have trouble accessing the Electronic Tenant® Handbook or need assistance, please e-mail or call
the property management office.
Policies and Procedures: Construction
Conditions for Construction
The following construction procedures, requirements, conditions and standards (these “Conditions for
Construction) are applicable to the building referenced above (the “Building”, which term shall include any
garage located in, under or adjacent to such building, the parcel(s) of land on which the building and/or
garage are located, and any other improvements on such land, including any plaza areas). Any contractor,
subcontractor, architect, designer, or consultant (“Contractor”) that performs any work or service in, upon or
about the Building, and any tenant, subtenant, licensee or other occupant of the Building (“Tenant”) that
shall engage any Contractor to perform any such work or service (the “work” or the “project”, which terms
shall include, without limitation, alterations, additions, improvements, renovations, retrofits and other
construction or construction related services), shall upon receipt of these Conditions for Construction be
deemed to have agreed to the provisions hereof. Any breach of these Conditions for Construction shall be
deemed a breach under Contractor’s agreement with the Building owner (“Landlord”) and/or a breach under
Tenant’s lease or other occupancy agreement with Landlord, as the case may be. These Conditions for
Construction shall be interpreted to the maximum extent possible consistent with the terms of Tenant’s
lease, license, or other occupancy agreement with Landlord (“Lease”, which term shall include Landlord’s
written Consent to Sublease, in the case of a subtenant), but in the case of any irreconcilable conflict
between the Lease and these Conditions for Construction, the provisions of the Lease shall control. These
Conditions for Construction shall be interpreted to the maximum extent possible consistent with the terms of
Contractors construction contract, service agreement or work order with Landlord (“Vendor Contract”), but
in the case of any irreconcilable conflict between the Construction Contract and these Conditions for
Construction, the provisions of these Conditions for Construction shall control. Piedmont. (“SRS”) is
Landlord’s agent for purposes of these Conditions for Construction, and all rights and remedies of Landlord
hereunder may be exercised by Landlord through SRS as Landlord’s agent.
Conditions for Construction (continued)
Field verification is required for all scopes of work. Contractor to verify field conditions including, but
not limited to any sound/noise and electrical/harmonic conditions throughout leased premises in
regards to design/location of offices, quiet rooms, conference room, etc.
Any building engineering, security, elevator, dumpster or maintenance costs related to the project
shall be the joint responsibility of Contractor and Tenant and is to be paid at Landlord’s prevailing rate
for labor and materials.
Tenant shall reimburse Landlord for the costs of Landlord’s and Landlord’s consultants’ (including
architects and engineers), review of the project, including, without limitation, review of the plans and
specifications for the project and the MEP, fire and life safety, HVAC and structural components
thereof.
Tenant shall pay Landlord an alterations /operations fee as provided in Tenant’s Lease.
All new, existing, and relocated equipment and devices must be easily accessible (i.e., not blocked by
new or existing construction). Re-use of MEP equipment is not recommended, and should be
considered in “as in” condition.
Pre Construction
Prior to the commencement of any work, Contractor shall supply three (3) sets of complete,
coordinated and comprehensive, sealed and signed drawings and specifications including all relevant
architectural (demolition and construction), engineering drawings (and/or structural), full MEP’s
including life safety, and EM/exit lighting for Landlord’s approval.
Landlord’s approval of Tenant’s drawings represents only Landlord’s consent to the design intent
shown in the plans. It does not constitute any agreement or representation by Landlord that the work
called for in the plans complies with Lease requirements, applicable laws, building codes, ordinances,
rules or other governmental regulations, nor does such approval relieve Tenant from its obligations to
comply with the same. Landlord reserves the right to require corrections of the plans where errors are
subsequently discovered.
Landlord must be notified during preliminary stages in the planning of any work which may involve
installation through adjacent tenant spaces and or common areas of the building, such as floor coring,
piping, cables, etc. No work of this nature will be permitted unless absolutely necessary and will only
be permitted with the prior written consent of Landlord. Landlord’s decision to refuse such consent
shall be final. Landlord may require a security guard to be with the Contractor while in the adjacent
tenant’s space, and the cost thereof shall be the joint and several liability of Tenant and Contractor.
When and if permitted, the work shall be performed only after normal business hours or on weekends
agreeable to the adjacent tenant and Landlord.
agreeable to the adjacent tenant and Landlord.
All work shall be done in a neat and orderly manner. Contractor shall be responsible for replacing
disturbed materials back to their original form. The work shall only be done by tradesperson
experienced and skilled for the work involved. Tenant spaces must be restored to initial condition prior
to 7a.m the next working day, unless the tenant’s occupancy requires an earlier business day start
up.
Pre Construction
Contractor shall protect all existing finished areas from damage. The flooring, walls, ceiling, lighting,
furnishings, etc. shall be protected from dust and debris. If materials are transported during the
course of construction flooring shall be properly protected.
Contractor shall arrange a pre-job walk-thru with Landlord. Landlord must approve all on site staging
areas.
Throughout the area of alterations, Contractor shall provide and ensure reasonable access to all
HVAC equipment (i.e. fire dampers, control devices, valves, filters) and other items that may require
inspection, service or maintenance.
Prior to commencing any work, Contractor shall provide to Landlord documentation evidencing
Contractor’s substantial experience in this Locality/Municipality and building type, and with the type of
work proposed.
Prior to commencing any work, Contractor shall provide to Landlord evidence of a current valid
license recognized for the municipality where the work will be performed.
Prior to commencing any work, Contractor shall provide to Landlord evidence of the Contractor’s
ability to obtain performance and payment bonds for the project.
Prior to commencing any work, Contractor shall provide to Landlord a copy of all applicable permits
required by the city, county, state or federal agencies. Procurement and payment for all permits are at
the Tenant’s and Contractor’s joint and several expense. At the completion of construction, the
original permit card of all approved final inspections shall be delivered to Landlord.
Prior to commencing any work, Contractor and/or Tenant shall provide to Landlord insurance
certificates certifying that the insurance coverages required by Landlord in connection with the project
are in force at Contractor’s and/or Tenant’s sole cost and expense, and that Landlord will be given
thirty (30) days prior notice of cancellation or material changes, except ten (10) days for non-payment
of premium. Tenant shall maintain insurance coverages as required by its Lease. Contractor shall
obtain (and Tenant shall cause Contractor to obtain) the following insurance coverages, as the same
may be amended from time to time by Landlord’s notice to Contractor and Tenant:
Insurance Coverage to Include
Click here to access a sample Certificate of Insurance.
Commercial General Liability:
$1,000,000 Each Occurrence, with a $2,000,000 General Aggregate Per Location/Project. The policy
should include a $2,000,000 Products/Completed Operations Aggregate. (Pollution liability exclusion
must not apply to products/completed operations coverage or a separate Pollution Liability policy
must be provided.)
Automobile Liability:
$1,000,000 Combined Single Limit – Each Accident including coverage for owned, non- owned and hired
autos.
Umbrella Liability:
$10,000,000 per Occurrence and per project Aggregate.
Workers’ Compensation & Employer’s Liability:
Workers’ Compensation insurance in compliance with applicable statutory limits and Employer’s Liability
insurance with limits of not less than $1,000,000 Bodily Injury for Each Accident; $1,000,000 Bodily Injury by
Disease for Each Employee; and $1,000,000 Bodily Injury Disease Aggregate, including Waiver of
Subrogation in Favor of Additional Insureds shown below. Insurance issued by the State Workers’
Compensation Board is to be submitted on appropriate State-issued certificate.
Click here to access a sample Certificate of Insurance.
Pollution Liability:
Only for construction projects where asbestos, lead paint, etc. is present. A separate pollution liability policy
with minimum limits of $5,000,000 per occurrence/aggregate. (“Claims-made” coverage acceptable with
three (3) year extended reporting and coverage.)
Additional Insureds to be included on all policies except Workers Compensation/Employers Liability:
Landlord, Piedmont Office Realty Trust, L.P. (“SCLP”); SRS; and any other party specified by Landlord on a
primary basis. All Insurance Certificates must have an Additional Insured Endorsement (Form CG 2010)
attached. All policies shall provide that such insurance is primary to any liability insurance carried by the
additional insureds and provide a severability of interest clause.
All Insurers to be rated “A / VIII” or higher by A.M. Best.
Occurrence Basis of Coverage:
All insurance policies carried by Contractor or otherwise affording coverage with respect to Contractor’s
operations, shall provide coverage on an “occurrence” rather than a “claims made” basis.
Click here to access a sample Certificate of Insurance.
Waiver of Subrogation:
Contractor shall cause each of its insurance policies to provide that the insurance company waives all rights
to recovery by way of subrogation against the Landlord, SCLP, SRS or any other indemnified parties listed
in Section V below in connection with any matter covered by such policy. Contractor hereby waives any
right to recovery against Landlord, SCLP, SRS, Piedmont Office Realty Trust and the other indemnified
parties for any claims for personnel injury or property damage arising out of, related to, or in connection with
the work and for any claims that are caused or result from risks insured against (or required to be insured
against) by Contractor pursuant to the foregoing provisions.
Contractor to provide: List for Landlord’s review and approval of all Contractor’s and Sub-Contactor’s
personnel, including 24-hour emergency contact numbers for key personnel.
Contractor to provide: Letters from locals to verify Union affiliation for Contractor, including its
respective subcontractors (when requested by Landlord).
Contractor to provide: An accurate and comprehensive schedule of all work, including phasing, if
applicable, from project start through completion. Prior to commencing work, a pre-work conference is
to be scheduled with representatives of Landlord and Contractor to discuss the project scope and
schedule.
Contractor to provide: A signed copy acknowledging receipt and acceptance of these Conditions for
Construction.
Click here to access a sample Certificate of Insurance.
Contractor shall provide and retain on the job site Material Safety Data Sheets (MSDS) for all
materials being used and provide copies to Landlord. Deliveries of hazardous materials require prior
written approval from Landlord.
Contractor shall ensure that all utility services (electrical, HVAC, etc.) to each suite will be provided
specifically for the suite. No shared services will be accepted. When splitting an existing electrical
service, the contractor must restore electrical service to the adjacent suite. Separate metering must
be provided.
All work on the base building’s fire/life safety panel (final tie-ins) will be performed by Simplex and
coordinated with Landlord. Only Simplex components can be utilized and plans must be approved in
advance with Simplex Contractor and Tenant are jointly and severally liable for all costs.
No work shall be performed that would alter the building’s exterior appearance or common areas
without Landlords approval.
No changes to the perimeter window treatment will be accepted unless otherwise noted and
approved by Landlord in it sole discretion.
Click here to access a sample Certificate of Insurance.
Requirements During Construction
No work shall commence without Landlord’s prior written approval. Work performed at a time other
than during normal business hours of the Building requires 48-hour prior written notice by Contractor.
Security and/or engineering charges for operation of elevators outside of normal business hours of
the Building shall be charged to Tenant and Contractor, jointly and severally, at Landlord’s prevailing
labor and material rate. The Building’s normal business hours are 7 a.m. to 5 p.m., Monday through
Friday.
Work performed by Contractor shall be performed in a first-class manner. Materials and workmanship
shall be equal to or better quality and grade than that used for existing improvements.
Weekly progress meetings must be held. Contractor is to conduct and issue minutes for weekly
progress meetings, which may be attended by Landlord’s representatives.
At Landlord’s sole discretion, any work that does not meet Building standards may be ordered
removed and redone at Contractor’s and Tenant’s joint and several expense.
Work performed shall not interrupt or disturb building operations, or prevent tenant’s quiet enjoyment
of their premises. All work including but not limited to core drilling, roto-hammering, installation of tack
strips or construction that may cause excessive noise shall be done before or after normal business
hours of the Building unless special arrangements are made in writing with Landlord.
Landlord at its sole discretion, reserves the right to refuse entrance to employees of Contractor who
cannot meet and maintain the requisite standard of workmanship and/or who violate any or all of the
terms enumerated herein.
Requirements During Construction (continued)
Asbestos and related work shall be performed in accordance with recommendations of the National
Institute of Occupational/Safety and Health (NIOSH), the requirements of the Occupational Safety and
Health Administration (OSHA) asbestos standard, and Landlord’s Asbestos Operations and
Maintenance Program Manual. Unless approved by Landlord in writing, all asbestos-related work
shall be done before or after the Building’s normal business hours, achieving clean air prior to
commencement of the Building’s normal business hours.
Maintain cleanliness throughout: Public areas are to be kept clean at all times. Contractor shall not
clutter or block hallways, exits, service elevator lobbies or electrical closets. Contractor shall provide
walk-off mats at the entrance to construction areas, as well as the entrance to all elevators. Clean up
is to be maintained at a satisfactory level. Failure to do so will result in Landlord’s clean up at
Tenant’s and Contractor’s joint and several cost.
Contractor shall properly protect all traffic areas within the tenant’s leased premises and on all
common building traffic areas for the duration of the project.
Contractor shall vacuum daily and/or broom clean occupied tenant areas and the building common
areas that are affected by project construction.
Any opening between the common building corridor or lobby and the project site is to be temporarily
enclosed by means acceptable to Landlord at Contractor’s and Tenant’s joint and several cost until
the permanent installation is completed.
Loading and unloading of material and/or debris boxes at loading dock or within property boundaries
is to be coordinated and approved in writing by Landlord.
Contractor shall not secure or start any mechanical or electrical or life safety building systems without
prior written approval of Landlord. Contractor shall not enter electrical, telephone/data or riser closets
without written approval from Landlord and if applicable Landlord’s Riser Manager. All work is to be
performed in accordance with Landlord’s Policies and Procedures for Communications Riser
Management Services Manual.
Requirements During Construction (continued)
Contractor shall not secure or open any domestic water, condenser water, chilled water, hot water
heating, and domestic hot water or steam system without prior written approval of Landlord and the
Building’s Chief Engineer.
Contractor shall submit a request in writing to the Building’s management office 48 hours in advance
if any system is required to be shutdown. Landlord’s approval is required prior to any system
shutdown. Certain shut downs i.e. electrical shut downs that affect other tenants, will require at least
one week advance written notification.
Contractor shall not secure, enable or test any life safety system without prior written approval of
Landlord. The Life safety system shall be operational 24 hours per day.
All MEP work will be inspected by the Building’s Engineer. A preliminary inspection of the HVAC work
shall be scheduled through Landlord prior to the installation or re-installation of the ceiling grid.
Contractor shall inform Landlord and shall take special measures to prevent false alarms when
performing the following, but not limited to:
1. Welding/torching.
2. Soldering.
3. Seaming carpets with hot iron.
4. Painting with lacquers, and spray painting.
5. At Landlord’s sole discretion any work that will produce noxious fumes and/or compromise
building air quality (i.e.: painting, wall covering installation, carpet and base installation, minor
refinishing of existing millwork) shall be performed after the Building’s normal business hours
beginning at such time as Landlord shall direct.
Requirements During Construction (continued)
Contractor shall ensure that fire extinguishers and all other safety measures are employed to prevent
fire. Contractor may request to have smoke detectors in the area of work to be temporarily disabled.
Contractor shall immediately notify Landlord when the applicable work is complete so that the fire
detection systems may be brought back on line as soon as possible.
In case of an accident, involving personnel or property, Contractor and Tenant shall give immediate
oral (followed by written) notice thereof to Landlord. Notification shall state the location of the
accident, and any actions taken.
The use of any gasoline driven equipment within the Building is prohibited.
No disk or cassette players, radios or similar pieces of equipment are allowed in or about the Building
at any time. No smoking, no alcohol or drugs are permitted in or about the Building.
Requirements During Construction (continued)
Elevators Usage: Contractor’s personnel shall use only freight elevators to access project sites.
Freight elevator use is restricted: Its use shall be coordinated with Landlord.
1. Roof hatches in freight elevators will not be opened without:
A hold-harmless agreement in form acceptable to Landlord, signed by each Contractor
who will work in or around such elevator, and
The presence of the elevator maintenance company at Tenant’s and Contractor’s joint
and several expense.
2. Landlord may require Contractor to directly contract with elevator maintenance contractor for
elevator related work. Contractor should arrange with elevator maintenance contractor at least
72 hours in advance.
3. Use of freight elevators after normal Building Hours shall be at Tenant’s and Contractor’s joint
and several cost. Any damage to any elevator shall be repaired at Tenant’s and Contractor’s
joint and several cost. If operators are required for elevators other than the freight elevator
and/or on premium time, the cost shall be charged to Tenant and Contractor, jointly and
severally, at Landlord’s prevailing labor and material rate.
Contractor is to use specified restrooms only. Use of restrooms on tenant occupied floors
is not allowed.
Contractor’s use of tenant equipment, lunchrooms, vending machines, copiers,
telephones, etc. is not allowed.
Closeout
Contractor and Tenant shall ensure that the following procedures are followed:
1. All life safety devices and systems installed in the premises shall be tested, including alarms,
smoke detectors, speakers, manual pull stations, water flow, trouble alarms and strobe lights.
All testing is to be coordinated with Landlord and completed before or after the Building’s
normal business hours. The Manufacturer of the Building’s life safety system must certify the
test results.
2. Upon the completion of the project Contractor may be required by Landlord, as needed, to paint
electrical, mechanical rooms, freight lobbies and common corridors. Floors and walls are to be
patched and painted to address gauges, scratches, and graffiti etc., which may occur during the
course of the project construction. Electric panel covers shall be replaced with directory
schedules updated.
3. Copies of all warranties, guarantees, operating and maintenance manuals shall be delivered to
Landlord.
4. Contractor shall instruct Landlord’s Building engineers in the operation and maintenance of all
equipment and systems installed.
As-Built Drawings: Contractor shall provide Landlord with a complete and accurate sets of as-built
drawings at completion of the project. These shall include, but not be limited to:
1. Architect Floor plans at 1/8” = 1’0” scale showing all partitions, location of glass, doors,
built-ins, millwork and cabinets, sinks and plumbing locations and any other generally
applicable information.
2. Electrical plans at 1/8” = 1’0” scale showing all electrical outlets, telephone outlets, panel
schedules and special outlets (CRT’s, dedicated circuits, etc.).
3. Life Safety plans at 1/8” = 1’0” scale showing all Life Safety devices (smoke detectors, strobes,
pull stations, etc.).
4. Reflected ceiling plans at 1/8” = 1’0” scale showing the HVAC system (duct runs, troffers,
mixing boxes, special units, etc.) and sprinkler locations.
5. Drawings shall be CAD-generated in AUTOCAD Release, most current version, (with no third
party software), shall be submitted in one (1) hard copy and two (2) on disk, and shall
otherwise comply with reasonable standards established by S.B.M. from time to time.
6. As-builts shall show new work as well as previous conditions that remain. Notation of any
unique or special circumstances pertaining to construction shall be made.
HVAC testing and balancing is to be performed by an independent contractor. Approved by Landlord
upon satisfactory completion of balance and operation test, three sets of tenant HVAC drawings and
three air balance reports, according to the AABC standards, shall be submitted to Landlord.
At the completion of construction, Contractor shall submit to Landlord:
1. An Unconditional Waiver and Release of Lien Upon Final Payment from Contractor and each of
its subcontractors, material suppliers and laborers, containing the appropriate provisions, as
reasonably determined by Landlord.
2. Perform a post-construction cleaning of each work area to include, but limited to, cleaning of all
windowsills, blinds, inside of perimeter windows, light diffusers, HVAC grilles, cabinets, sinks,
carpet, resilient floors, perimeter induction units, and doors.
3. Signed off permit and drawings.
4. Certificate of Occupancy, if applicable.
5. Completion and signoff of applicable punch list.
Waiver and Indemnity
Landlord, SCLP, and SRS, the constituent shareholders, partners or other owners thereof, and all of their
agents, contractors, servants, officers, directors, employees and licensees (collectively, the "Indemnities"),
shall not be liable to Contractor, and Contractor hereby waives all claims against such parties for, and
releases such parties from liability for, any loss, injury or other damage to person or property in, on or about
the work site or the Building. Contractor shall hold the Indemnities harmless from and indemnify and defend
the Indemnities against any and all claims, liabilities, damages, costs and expenses, including reasonable
attorneys' fees and costs incurred in defending against the same (collectively, "Claims"), whether arising
before or after completion of the work and in any manner directly or indirectly caused, occasioned by or
contributed to by (a) the acts or omissions of Contractor or any agents, employees, subcontractors,
licensees, material suppliers, guests or invitees of Contractor (collectively with Contractor, "Contractor
Parties") in, on or about the Building, or (b) any construction or other work undertaken by or on behalf of
any Contractor Party in, on or about the Building, or (c) any breach of these Conditions of Construction by
any of the Contractor Parties, or (d) any accident, injury or damage, howsoever and by whomsoever
caused, to any person or property, occurring in, on or about the work site. The foregoing release, waiver,
and covenant to indemnify, defend and hold harmless shall apply even in the event of the fault or
negligence, whether active or passive, or strict liability of any of the Indemnities to the fullest extent
permitted by law, except to the extent such Claims are caused directly by the willful misconduct of the party
seeking the benefit of the foregoing provisions.
Amendment
These Conditions for Construction may be amended or otherwise modified, or amended and restated or
otherwise superceded, by Landlord upon prior written notice to Tenant. Tenant shall be responsible for
delivery of any such amendments, modifications, or restatements to its Contractors, and delivery of the
same by Landlord to Tenant shall constitute Landlord’s delivery thereof to Tenant’s Contractor.
Click here to access a Construction Amendment Form
Policies and Procedures: Elevator Policy
Please be advised that Freight elevator areas should be cleared daily. Any items left in the freight area will
be disposed of each evening by Building staff at tenant expense, if applicable.
Policies and Procedures: General Rules & Regulations
Building Work Rules
This document contains access and construction rules to be followed by contractors, subcontractors,
architects, engineers, consultants, and vendors who require access to the building or who will be designing
or installing work in the building.
Policy
All contractors, subcontractors, consultants and vendors working in the building must comply with the
Building Work Rules. These Rules establish a specific standard of performance. No additional enforcement
notifications will be given. Any party deviating from the Building Work Rules will be subject to removal from
the building.
ALL WORK, REGARDLESS OF NATURE, MUST BE APPROVED BY THE OFFICE OF THE BUILDING.
Responsibilities
The Contractor, Subcontractor and Vendor shall be directly responsible for the conformance of their
work to all codes, rules, regulations, governmental laws, and Building Standards as set forth the in
these documents. To perform work at the project, all Contractors and their Subcontractors must be
members of appropriate City and State unions, have experience in high-rise commercial construction,
and be approved by building management.
Prior to commencing with the work, the Contractor, Subcontractor and Vendors shall be responsible
for visiting the site and familiarizing themselves with local conditions under which the work is to be
performed.
The Contractor, Subcontractors and Vendors shall be responsible for conformance to proper
construction means, methods, techniques, sequences or procedures, and for safety precautions and
programs in connection with the work.
The Contractor shall be responsible for adequately bracing; and protecting all work and materials
during construction against damage, breakage, collapse, distortion and misalignment according to
applicable codes, standards and good practice.
Under no circumstances shall the Contractor and/or Subcontractors cut, drill, burn or fasten to any
structural component including reinforced concrete or steel members without written consent of
Landlord. Such consent may be covered by building approval of plans and specs.
The Contractor shall replace all fireproofing which may be removed in making connections to
structural members to meet the required hours of fire-resistance for the location of the supporting
members, as set forth by the City of Chicago Building Code. The Contractor also shall replace any
insulation on piping, ductwork, etc., that was removed or damaged during the construction process.
Prior to the commencement of construction the contractor must arrange a walk through with his MEP
subcontractors and the Building Maintenance Engineers to discuss MEP installation/maintenance
requirements.
Access & Conduct
General Information
Hours of Work: Normal hours of work are 7:00 a.m. to 3:30 p.m., Monday through Friday. Additional
permission is required to work any other time.
General contractor, subcontractor, vendor, delivery companies, etc. must have a certificate of
insurance on file with Building Management prior to start of construction. Insurance limits and
additional insured to conform to the attached requirements.
Work Entry Clearance Form (see attached). A Work Entry Clearance Form may be obtained from the
Management Office and shall be submitted to Project Manager before access to the building is
granted. All construction workers are to enter the building from the dock between Canal and Clinton
Street. Entering the building from the public lobbies is prohibited. Access to work area is via freight
elevators only. Contractors may not use passenger elevators. Any expansions or additions to the
planned work require notification to the Building Manager.
Upon registering all contractors will be issued a daily vendor badge at the dock. This badge must be
worn at all times while working in the building. Badges are turned in before leaving the building.
Use of restrooms will be restricted to those designated by Landlord. Contractor personnel are
forbidden to use lobby or tenant common area restrooms. Any damage done to washrooms by
contractor or subcontractor will be repaired by building at contractor’s expense. Contractors can use
restrooms located at loading dock.
restrooms located at loading dock.
General Information(continued)
Stairwells: Stairwell doors are to remain closed at all times. Any blocks or hold open devices put in
place by any persons will be reported to security and removed at once. Stairwells are not to be used
to access job site.
Management reserves the right to inspect all tool boxes, storage bins, trash bins, duffel bags, or other
conveyances prior to removal from the property.
Smoking is not permitted in the building or outside. Foul and abusive language is strictly prohibited.
Congregating in public areas within the building by tradespeople is prohibited. Failure to comply will
result in removal of those tradespeople and potentially that contractor from the property.
Alcohol and drugs are not permitted on the property. Construction personnel found to be in the
possession of or under the influence of drugs or alcohol is subject to immediate removal from the
property and banned from further work on the property.
No construction personnel or service personnel shall deface any areas of the project or property.
Building Closets: No contractors or tenants are allowed in the building telephone/data or electrical
closet without approval from the Office of the Building.
Construction personnel are not permitted to use vending machines, kitchens, telephones, furniture,
fixtures or equipment within the tenant’s leased premises.
After-Hours Work
No work shall be done before or after normal business hours (7:00 A.M. to 3:30 P.M.) or on
weekends without approval of the Landlord. Contractor should fill out a Work Entry Clearance Form
(see attached form) and submit it to Building Management for approval. The Work Entry Clearance
Form does not equal approval for contractor extras for working beyond normal construction hours
(7:00 A.M. to 3:30 P.M.).
If the construction work causes disruption to other tenants, the work must cease immediately and be
rescheduled for such times as would not be objectionable. This may require working outside normal
business hours. Floor coring and excessive pounding and drilling must cease by the start of normal
business hours, 8:00 a.m., and may be scheduled again after 6:00 p.m.
The Landlord has the option of shutting down construction activities that compromise existing
Tenant’s rights to peace and quiet. The contractor must realize it is working in an occupied building.
Work in Adjacent Tenant Spaces and Building Common Areas
The Landlord must be notified during preliminary stages in the planning of any work which may
involve installation through adjacent tenant spaces, such as floor coring, piping, cables, etc. No work
of this nature will be permitted unless absolutely necessary and will only be permitted with the prior
written consent of the Landlord. The Landlord’s decision to refuse such consent shall be conclusive.
Landlord may require a security guard to be with the Contractor while in the adjacent tenant’s space
at the Contractor’s cost.
When and if permitted, the work shall be performed only after normal business hours or on weekends
agreeable to the adjacent tenant and the Landlord.
The work shall be done in a neat and orderly manner. Contractor shall be responsible for replacing
disturbed materials back to their original form. The work shall only be done by tradesperson
experienced and skilled for the work involved. Tenant spaces must be restored to initial condition prior
to 7:00 a.m. the next working day.
The Contractors shall protect all finishes from damage. The flooring, walls, ceiling, lighting,
furnishings, etc. shall be protected from dust and debris. If materials are transported, the flooring shall
be protected with Masonite, and construction paper.
Delivery and Removal of Materials
The contractor shall visit the building, site and demised premises and familiarize himself with the operation
of the freight elevators of the building. No safes or other objects heavier than the lift capacity of the freight
elevators shall be brought into or installed on the demised premises. No freight, furniture or bulky matter
shall be received into the building or carried into the freight elevators except during hours designated and in
a manner approved by the Building Management. Large deliveries will not be permitted after 7:00 a.m. Large
deliveries are to be scheduled in advance during off-hours. Under no circumstances are the passenger
elevators to be used for transporting workers, materials or any other items directly or indirectly connected
with the work. Elevator can be scheduled using the Work Entry Clearance Form.
Loading Dock Information
Location: The dock is located at the north side of the building between Canal and Clinton Streets.
Dock Hours: The dock is open 7:00 a.m. – 3:30 p.m. Monday through Friday.
Off-hour dock use must be prearranged with Building Management using Work Entry Clearance Form.
Restrictions: The dock has 4-dock bays. The maximum length of a rig allowed in the dock is 30’.
Loading Dock Information (continued)
The Tenant’s/Contractor’s truck carriers are responsible for any damage caused by their equipment
to the dock or dock area. Carriers should familiarize themselves with the actual dock conditions as
they pertain to their equipment before attempting to access the loading dock. Carriers, suppliers etc.
must meet Building insurance requirements.
Before any hazardous material is delivered to the building, contractor shall notify the Building
Manager in writing and submit a Material Safety Data Sheet (MSDS). If delivery is approved, storage
locations for the hazardous material will be approved by the Building Manager in advance of delivery.
Contractor is responsible for providing information (MSDS) to workers regarding all hazardous
materials and substances used or introduced by the contractor.
All vehicles attempting to enter or leave the loading dock are subject to inspection by the building.
Parking in the loading dock is prohibited. Trucks are allowed to park in the loading dock to load or
unload only. Deliveries are limited to 30 minutes unless written permission is given for a longer
duration.
Materials and debris are not to be staged in the loading dock. All items left in the loading dock will be
disposed of at contractor’s expense.
Contractor is responsible for any cleanup required in the dock or freight corridors and elevators
caused for their deliveries or rubbish removal.
Use of Elevators
ALL material and personnel are to use the freight elevators only. All deliveries must be received at the
building’s loading dock. Freight Elevators are on a first come first serve basis no large deliveries will
be permitted after 7:00 a.m. Large shipments requiring extended use of the elevator must be
scheduled. Scheduling of elevator time must be done at lease 24 hours in advance with the Office of
the Building by submitting a Work Entry Clearance Form. Requests for overtime use of the elevator
will require an operator. Additionally, if the hatch is required to be open this will require elevator
maintenance personnel. Both of these uses will result in charges to be paid by the contractor. Cost is
at published building rates with 4 hour minimum billing.
Freight Car Size: Freight Car Capacity is 6,000 lbs, Door Width 4’ 6” x Height 7’ 6” inside cab
dimensions Width 5’ 2” Length 11’ 0” x Height 11’ 6”
No materials shall be hoisted outside the freight elevator cabs without prior notification and approval
of Management. All costs associated with material hoisting shall be borne by the contractor.
All contractors shall refrain from holding elevators for any extended periods of time.
All rubbish and debris shall be removed from the Building site and Demised Premises as quickly as it
accumulates. While removing any rubbish and debris, none shall be staged in any public area
(lobbies, corridors, freight lobbies, etc.) or vacant tenant spaces. All areas occupied by the Contractor
for the purpose of the work shall be kept clean at all times. The Contractor shall confine his operations
to the specific project area and shall maintain this area in presentable condition.
All demolished materials to be removed from the site and project area shall be transported through
and out of the building in rubber-tired containers at times designated by the Building Management,
and shall be executed in an orderly and careful manner, with due consideration for neighboring
tenants and the public. These areas shall be kept clean at all times. Any damage caused by
Contractor shall be repaired at Contractor’s expense.
Use of building dumpsters at established rates is available for small disposal needs. Contractor may
bring in their own dumpster at the loading dock after 6:00 p.m. until 6:00 a.m. the next day. In general,
hauling of large amounts of debris, such as during demolition phases, is to be scheduled off-hours
and will require an elevator operator.
Dumpster haulers must meet building insurance requirements.
Protection of Persons & Property
The Contractor shall be responsible for initiating, maintaining and supervising all safety precautions
and programs in connection with the work. He shall take all reasonable precautions for the safety of,
and shall provide all reasonable protection to prevent damage, injury or loss to (1) all employees on
the job and other persons who may be affected thereby, (2) all the work and all materials and
equipment to be incorporated therein, and (3) other property at the site or adjacent thereto. He shall
give all notices and comply with all applicable laws, ordinances, rules, regulations and orders of any
public authority bearing on the safety of persons and property and their protection from damage, injury
or loss. The Contractor shall promptly remedy all damage or loss to any property caused in whole or
in part by the Contractor, and Subcontractor, or anyone directly or indirectly employed by any of
them, or by any one for whose acts any of them be liable.
The Contractor shall erect and maintain, as required by existing conditions and progress of the work,
all reasonable safeguards for safety and protection, including posting danger signs and other
warnings against hazards, promulgating safety regulations.
Any cutting-welding-hot work must be coordinated with the Landlord’s Hot Work Checklist (see
attached) that must be followed by Contractors performing this type of work in the Building. It shall be
completed and returned to the Landlord prior to any hot work performed in the Building. Please
contact the Management office to have this coordinated with the Chief Engineer.
Protective clothing, including head cover required on the job site.
Warning signs to be posted and personnel access restricted to construction areas.
Compliance to OSHA and other applicable regulations required.
Advertisements
The Contractor, Subcontractors and Vendors shall not place or maintain any signs, bills, posters or other
advertisements in or about the Building except by written consent of the Landlord. Use of the name of the
Building, shall not be permitted without Landlord’s written consent.
Preconstruction
Permits: City of Chicago Building permits must be obtained for all construction projects. Copies of the
permits along with the paid receipt must be issued to the building Project Manager prior to any work
commencing.
Drawing Review/Notification: All construction projects must go through a plan review and approval
process prior to any work be started. Two copies of the plans and specifications must be sent to the
building Project Manager prior to work commencing. A formal review will be done and landlord
approval will be given in writing. In addition, prior to commencing any work, a detailed construction
schedule along with a Certificate of Insurance, list of subcontractors, copy of permit, and job directory
containing emergency contact numbers must be submitted to the building Project Manager.
Existing as-build, backgrounds or suite documentation issued by building management are intended
to assist only and are not to be solely relied upon without field verification by the contractor,
consultant or vendor. Architects and engineering consultants must field verify.
All activities and changes that result in a cost to Piedmont Office Realty Trust Services (SRS) must be
approved in writing by SRS prior to the cost being incurred. Requests for payments for additional
costs for activities or changes not previously approved by SRS will be denied. All changes from SRS
approve plans must be approved by SRS.
Hardware & Keying: Prior to construction in vacant suites the building will install a construction
cylinder for access during the construction project.
Preconstruction (continued)
The building standard hardware is Schlage. All locksets must come with building specified cylinder.
Since the building has restricted keyway cylinders, lockset keying must be purchased from the
building. The cost will include 2 keys. Prices may vary based on the different types of Schlage
cylinders. Please include the cost in any estimates in providing doors with locks.
The contractor shall ensure that all utility services (electrical, HVAC, etc.) to each suite will be
provided specifically for the suite. No shared services will be accepted. When splitting an existing
electrical service, the contractor must restore electrical service to the adjacent suite. Separate
metering must be provided.
All new, existing, and relocated equipment and devices must be easily accessible (i.e., not blocked by
new or existing construction). Re-use of MEP equipment is not recommended, and should be
considered in “as in” condition. All repairs will be at tenant’s expense. A pre-job walk-thru must be
arranged by the contractor with the Building Manager. All on site staging areas must be approved by
the Property Manager. Weekly progress meetings must be held. The contractor must conduct and
issue minutes for weekly progress meetings, which will be subject to attendance by SRS
representatives.
All contractors directly working for SRS must sign a Construction Agreement or must be a party to a
Construction Agreement with a tenant in a form of contract acceptable to SRS.
A Certificate of Insurance for each contractor and subcontractor must be submitted to the Property
Manager prior to construction. Each Certificate of Insurance must list the attached parties as
additional insured and meet insurance limits as specified (see attached requirements) .
Preconstruction (continued)
No changes to the perimeter window treatment will be accepted unless otherwise noted and
approved in the construction documents.
No improvements will be accepted that would alter the building’s appearance from the exterior.
All Building Standards must be adhered to unless indicated on the landlord approved construction
documents.
Plenum Ceilings: The building utilizes a plenum ceiling air return system. All ceilings and installations
above ceiling must be plenum rated per City code.
If areas are designed without ceilings, ductwork for continuity of the return air system must be
installed.
All work on the base building’s fire/life safety panel (final tie-ins) will be performed by Simplex and
coordinated with the Building Manger. Only Simplex components can be utilized and plans must be
approved in advance with Simplex. Contractor is responsible for all costs.
Any changes to tenant card reader or security/monitoring systems that are tied to the building security
system must be approved by the building and all work will be completed by the building at tenant’s
expense.
The contractor shall notify the Building Manger in writing to obtain Building Manager’s approval for
any interruption of building services. The contractor will be responsible for damages arising out of loss
of a building service not approved by the Building Manager. Most service interruption requires a
30-day prior notification to Building Management. All costs, including temporary services, resulting
from the service interruption will be charged to the contractor. Note: Some work involved with service
interruptions may be required to be done by building tradespeople only.
Construction
The work shall not begin prior to authorization by the Building.
Use of jackhammers, hammer drilling or any tool, which causes excessive sound through the
building, is prohibited between the hours of 8:00 a.m. and 6:00 p.m. The Landlord reserves the right to
fine General Contractors for violations reported to Building Management in the following amounts:
first violation - $500.00; second violation - $1,000.00; third violation - $2,000.00.
The contractor is responsible for ensuring job site safety. This includes safety for the work force as
well as anyone entering the construction area. The contractor shall provide protection and barricades
as required to ensure personnel safety and shall strictly comply with OSHA at a minimum.
Construction personnel and service personnel shall provide adequate protection of work from loss or
damage from fire, theft, etc. All work shall conform to the requirement of all-applicable codes, laws
rules and regulations of all constituted public authorities having jurisdiction.
Contractor shall provide damp walk off mats at each exit from the job site. Mats shall be maintained
or replaced as necessary to prevent construction dust from being tracked throughout the building.
A clear self-adhering poly film will be furnished and installed by the contractor on all traffic areas
within the tenant’s leased premises and on all common building traffic areas for the duration of the
project.
The contractor is required to vacuum and/or broom clean occupied tenant areas and the building
common areas that are affected by project construction daily at the contractors cost.
The contractor is required to wipe down any areas of the occupied tenant areas and the building
common areas that are affected by project construction daily at the contractors cost.
Construction (continued)
All building common hallways, lobbies and freight vestibules must be protected with Masonite for the
duration of the project. Construction and service personnel are expected to do whatever is necessary
to protect building surfaces.
Construction debris and trash shall be contained in one location at the project and removed from the
job-site as soon as possible. Management reserves the right to require trash removal on demand.
Any service required by the building personnel to correct issues such as cleaning, daily access,
garbage removal, etc. that are a direct result of actions by the construction and service personnel will
be back charged to the contractor. Contractor to set-up access with the tenant and building prior to
start of construction.
Access to the building’s telecommunication and electrical riser closets will be provided by the
building’s engineer or electrician and access approved in advance by Building Manager.
The contractor and its subcontractor will have access to the floors and/or suites on, which they are
working. Access to adjacent suites and to other floors is prohibited without the Building Manager’s
approval. A Work Entry Clearance Form shall be submitted for approval 72 hours prior to any work
that will require access to adjacent lease spaces. Construction personnel and services personnel shall
be liable for any damage to the tenant suite including, but not limited to, any of its furnishings and
fixtures resulting from the work done. Upon completion of the work or before the beginning of the next
business day (7:00 a.m.) the tenant suite or work area shall be restored to its prior condition.
The contractor is responsible for controlling and keeping noise levels to a minimum. Voices,
machinery, tools and radios heard in the common areas or in adjacent spaces will not be permitted,
and all such activities will be suspended at the direction of the Building Manager.
Construction (continued)
Contractor is to have an adequate fire extinguisher available at all times during the course of the
project. The number of fire extinguishers shall be based on the square footage of the project.
Clean up of construction tools and equipment will be confined to the janitor’s closet. All janitorial,
electrical, and telephone closets utilized must be cleaned and free from construction debris after the
construction is complete. No paints, thinners, or hazardous material will be poured in sinks.
Food and related debris will not be left in the suite under construction or anywhere else in the building
at any time. Contractor shall maintain cleanliness throughout the building and will not block hallways,
exits, elevator lobbies, electrical closets or loading docks.
No odor causing or noise causing activities will be performed from 7:00 a.m. to 6:00 p.m. After hours
work will be permitted with the Building Manager’s consent. The contractor must schedule after hours
work in advance via the Work Entry Clearance Form.
Construction (continued)
Contractor shall provide the following at contractor’s expense (See attached Building Pricing Sheet):
Off site parking.
Security service, if required.
Protection and repair of all finished existing surfaces to remain (i.e. carpet, glass, aluminum,
ceilings, wall covering, paint, hardware, etc.).
Keying of locks.
Cleaning of work areas.
Dumpster use.
Sprinkler riser draining.
Relamping of existing light fixtures.
Building engineer’s time, if required.
Elevator operator, if required.
Landlord required review or testing such as structural reviews and floor cores.
Doors to suite, equipment and electrical rooms shall not be left open when the contractor is not
present. Any electrical closet that is open with an exposed electrical panel must have a licensed
electrician present.
Welding and burning with an open flame will not be permitted without prior approval of the Manager
(see attached Hot Work Checklist). Permitted welding or burning must comply with all applicable
codes. All necessary permits must be obtained, and a fire extinguisher must be provided within 10 feet
of welding or burning.
Construction (continued)
All lock changes and new locks must be coordinated with the building’s security staff. Contractor
must furnish building standard cylinders. All keying costs incurred by the building will be at
contractor’s expense.
The contractor shall coordinate the installation of common area finishes with the Building Manager. In
general, restoring finishes to common areas will be a priority.
Construction materials and equipment shall not be staged or stored in any area without prior written
approval of the Building Manager.
All materials used and/or stored such as paint or other flammables must comply ithal existing fire and
safety codes
The contractor shall protect drains to prevent clogging and shall clear all drains that become clogged
during construction.
The contractor as directed by the Building Manager will repair any damage caused to the building by
the contractor or its subcontractors. The building reserves the right to repair any damage at the
contractor’s expense (or tenant’s expense if contractor is working for a tenant) if the work is not
acceptably repaired within two weeks of written notification.
Use of Gasoline Driven Equipment: The use of any gasoline driven equipment is prohibited.
Any opening between the common building corridor and lobby and the project site is to be temporarily
enclosed at the contractors cost until the permanent installation is completed.
Corridors – Walls/Doors: Temporary enclosures to be constructed of drywall, taped, and painted to
match corridor. Enclosure to have 3’0” x 1-3/4” solid cord door (minimum size). Door to be equipped
match corridor. Enclosure to have 3’0” x 1-3/4” solid cord door (minimum size). Door to be equipped
with building standard lock set and keyed by the building. No padlocks or other locks.
Construction (continued)
Construction Cleanup: All contractors are responsible for leaving the areas where they are working in
the same condition as they found them.
Any areas left unclean will be cleaned at the contractor’s expense.
All contractors, subcontractors, and suppliers must submit lien releases with each request for
payment. Payments will not be made to contractors or tenants until all complete and accurate lien
releases are received and retention will not be released until all contractors, subcontractors, and
suppliers have submitted final lien releases to the building.
Demolition shall not begin prior to inspection and approval by management. If demolition is to be
performed in an occupied tenant area the area the contractor will provide a dust will consisting of
wood or metal studs with 6 mil visqueen or plyboard or gypboard. Unsupported visqueen will not be
accepted. All work areas within an occupied tenant area are to be separated by caution tape or
caution cones thereby blocking tenant ingress and egress through the work area.
All products used on the project are to contain zero to low volatile organic compounds. An MDS sheet
will be required for all products used at the property.
Contractor shall work in harmony with other contractors and subcontractors performing work in the
building on behalf of Management or other tenants.
All ingress and egress doors to the project are to be kept closed at all times during construction.
Construction (continued)
Contractor is to furnish the following documentation on the project:
1. A weekly construction meeting will be held either at the job site or in the Building Management
Office. Contractor will provide the meeting minutes 24-hours following each meeting.
2. Contractor will provide a weekly progress report detailing the project schedule and status.
3. Contractor will provide a written construction schedule for the project.
4. Contractor will provide a written one-year warranty for workmanship and labor for the project.
5. Contractor will maintain a Request for Information Log.
6. Contractor will maintain a Submittal Log.
7. Contractor will provide copies of all permits.
8. Contractor will maintain a Change Order Log.
9. As Built drawing on electronic format for all architectural and MEP work.
Building Systems/Facilities
Sprinkler Drain Downs: Drain downs and refills to the wet sprinkler system require at lease a 24-hour
notice. A building engineer must perform the drain down and refill of the system. Each contractor will
be charged on a per hour basis for a drain & fill. Please include these charges in any estimates.
Contractor shall notify Building Management in advance of any work affecting the sprinkler or
standpipe system.
The Contractor shall remain on site at all times when the sprinkler system is impaired and shall not
leave until the system is refilled and all alarm or trouble conditions related to the work are cleared.
All MEP work will be inspected by the Building’s Engineer. The following procedures shall be
observed by the contractor:
1. A preliminary inspection of the HVAC work shall be scheduled through the Building Manager
prior to the installation or re-installation of the ceiling grid.
2. Existing thermostats shall be protected during demolition and construction to prevent
malfunction of the HVAC operating systems. Damaged units shall be the responsibility of the
contractor to replace/repair.
3. The Building Engineer will inspect the construction on a periodic basis.
4. The location of all thermostats and diffusers shall be approved by the Building Engineer prior to
installation.
5. The Building Engineer and contractor shall ensure that furniture plans allow for proper airflow
and access to and from perimeter HVAC units, and that thermostats are mounted away from
file cabinets, shelves, etc.
6. Electrical panel schedules must be provided and dated, identifying all circuits. All panel
schedules must be typewritten.
7. All electrical outlets and lighting circuits shall be properly identified. Outlets shall be labeled on
the backside of cover plates.
Building Systems/Facilities (continued)
All MEP work will be inspected by the Building’s Engineer. The following procedures shall be
observed by the contractor: (continued)
8. Contractor will be responsible for re-lamping and replacement of any ballasts, switching, wiring,
etc. not in working condition within the construction area (This will not be done by building
personnel). All mechanical systems within the project area are to be functional.
9. Contractor shall notify Building Management 72 hours prior to coring floors for plumbing,
electrical or date/telephone lines. Contractor shall contact building before drilling is to start. All
cores must be approved in writing by the building structural engineer prior to drilling. Fire seal
all holes with non-shrink grout.
10. All work that will produce noxious fumes and/or compromise building air quality (i.e.: painting,
wall covering installation, carpet and base installation, minor refinishing of existing millwork)
shall be performed after normal building hours beginning at 6:00 p.m.
11. Piedmont Office Realty Trust Management Office is to be notified by the Work Entry Clearance
Form of any work requiring after hour performance. The AHU for the project floor will be
programmed to ventilate the floor for three (3) hours each night after hour work is performed.
The cost of running the fan will be charged to the tenant for when the contractor is working.
12. All doors, hardware, door frames, light fixtures, HVAC units, air boots, slot diffusers, millwork
and appliances to be removed as part of the demolition are the property of the building and may
be required to be relocated elsewhere (by contractor) in the building. Please contact the
Management Office for direction.
All MEP work will be inspected by the Building’s Engineer. The following procedures shall be
observed by the contractor: (continued)
13. Contractor shall notify Management 72 hours in advance of ceiling closure so that
Management will have the opportunity to inspect the work. No ceiling will be closed before
Piedmont Office Realty Trust signs off on the installation. The tenant is to be given ample
notice so that their wiring/cabling vendors can be notified of the proposed closure of the
ceilings. Cabling installation must be scheduled and coordinated with the contractor performing
the construction. Installation should occur before the ceilings are closed by the contractor.
Notification
In case of an accident notify Building Management of the incident immediately. State the location of
the accident, and any actions taken.
All requests for after hour access that affects building systems or equipment must be provided in
writing to the Property Manager at least 48 hours in advance of access. Use attached form to request
after hour access.
Mechanical and electrical connections that have to be performed in another tenant’s space must be
scheduled 72 hours in advance with the building and with other tenant’s approval. This work
generally has to be performed at off hours and a Work Entry Clearance Form must be submitted to
the Management Office.
Building Systems: A form shall be submitted at least thirty (30) days in advance of any work that
would require the shutting down of or affect the operation of any building system (HVAC, electrical,
water, etc.) so that adequate notice may be given to the tenants. This work may not be done during
building operating hours. All costs associated with the shut down will be charged to the contractor
including temporary service. Temporary service and other related work will be completed by the
buildings trade personnel at contractor’s cost.
Freight Elevator: A form shall be submitted for approval 24 hours in advance of any extensive use
requirements for the freight elevators (i.e. stocking material, removing trash).
After Hours Work: Construction personnel and service personnel will contact Piedmont Management
Office before NOON to obtain authorized access for work performed before or after normal working
hours. Access to the building will be controlled by security personnel located at the security console
in the lobby of the building. Access for any time on Saturday and Sunday must be coordinated with
Property Management prior to NOON on Friday.
Closeout
The contractor is required to paint, as needed the electrical and mechanical rooms at the completion
of each project. Both the floors and the walls are to be patched and painted to address gauges,
scratches, and graffiti etc., which occur during the course of the project construction. Panel covers
shall be replaced on all electrical panels.
All areas the contractor or its subcontractor’s work must be kept clean daily. A post-construction
cleaning of each work area will include cleaning of all windowsills, blinds, inside of perimeter
windows, light diffusers, HVAC grilles, cabinets, sinks, carpet, resilient floors, perimeter induction
units, and doors.
A second inspection of the HVAC work in progress shall be scheduled with the Building Engineer and
HVAC subcontractor’s air balance engineer. This inspection shall take place when the suite is ready
to be balanced. All diffusers will be balanced within 10% of design criteria.
Architectural, mechanical, plumbing, sprinkler, and electrical as-built drawings must be forwarded to
the Property Manager at the completion of each project. As-built drawings in electronic format
acceptable to the building shall be accompanied by an air balance report confirming the HVAC
system has been balanced within 10% of design criteria, a copy of the labeled electrical panel
schedule, operating manuals, warranties, and all other documents required by the contract
documents.
The original permit and set of drawings will be delivered to the Property Manager at the completion of
the job.
Provide a copy of Certificate of Occupancy if applicable.
Policies and Procedures: Insurance Requirements
Click here to view a Sample Certificate of Insurance
Policies and Procedures: Smoking
Smoking is not permitted anywhere inside the 500 W. Monroe Street Building. This includes emergency
stairwells and restrooms!
The Neighborhood: Retail Services
add text
Visitor Information: Leasing
The leasing company for 500 West Monroe is Jones Lang LaSalle. Listed below is the contact information
for the authorized representatives.
Title
Managing Director
Senior Vice President
Vice President
Name
Stephen A. Smith
Gary Kostecki
Mark V. Georgas
Phone Number
312-228-2815
312-228-3311
312-228-2178
Email
[email protected]
[email protected]
[email protected]
Visitor Information: Hotel Information
Click here to access Hotel Information
Visitor Information: Transportation Information
Buses
CTA buses operate routes near Monroe Street 24-hours daily. The Bus routes that will take you within close
proximity to 500 W. Monroe St are routes 60, 124, 125, and 134, 156 and 157.
Trains and Metra Lines
500 West Monroe Street is in close proximinity to 3 Metra Lines Stations, and only blocks from the Blue,
Brown, Pink, Orange, and Purple CTA lines. The closest Stations are Clinton Station, Union Station, and the
Olgilvie Transportation Center.
Click here to view a rail map in PDF format.
For more information visit the Metra website at www.metrarail.com or Chicago Transit Authority website at
www.transitchicago.com.
Visitor Information: Parking
500 West Monroe contains an eleven-level enclosed parking garage with two (2) levels below grade for
reserved parking. The parking garage is managed by Standard Parking. It’s three (3) entrances are located
on Monroe, Canal, and Clinton Streets. 24-hour parking is available on a daily or monthly basis for 1,300
cars.
500 West Monroe Parking Rates
Daily Rates
1-Jul-13
0-30mins
30mins- 1hr
1hr. - 2hrs
2hrs. - 12hrs.
12hrs - 24hrs.
Morning Special
in by 9am out between 2pm - 7pm
Evening Special
3pm - 11:59 pm
Out before 8:30am
Mon - Fri minimum 3 hr. stay
Weekend Special 24hrs
$10
$19
$28
$34
$38
Lost Ticket
$38
$16
$6
$6
Monthly Rates
Evening 2:30pm-8:30am
extended night rate
Marsh
RT Specialty
G.E. Electric
Blackman
CME group
Reserve Private Area Discount
Reserve Private Area
Public Rate
$40
$129.00
$261.55
$261.55
$261.55
$310.00
$310.00
$425.00
$465.00
$350.00
Hand Wash
Wash
Trucks & Vans
Full Size Trucks
$25
$28
$30
Detailing
Wash & Hand Wax
Zymolr Hand Wax
Wash & Wax, High Speed Buff
Interior Detail (Wash Included)
$75
$90
$125
$95
Complete Interior & Exterior Detail
add $10 to Above Detail Pricing for Trucks
$209
Miscellaneous
Shampoo Floor Mats
Shampoo All Carpets
Clean & "Lexol" Treat All Leather
All Interior Vinyl "Armor All" Treatment
Engine Degreasing & Detailing
10 Pre-Paid Washes
Annual Unlimited Wash.
$10
$40
$30
$15
$40
$220
$1500
Visitor Information: Neighborhood Information
Click here to access Neighborhood Information
Visitor Information: Visitor Requests
Please click here for the User Guide.
Midwest Customer Support
Team Email: [email protected]
Office Phone: 312-849-8800 (Local), 800-240-1001 (toll-free)
Office Fax: 312-849-8811
Account Management Team Leads:
Account Manager
Account Manager
Client Services Manager
Operations Manager
Stephanie Miret
Jamaal Cooper
Allison Ramos
Andrea Kuhn
Houston Monitoring Center Team Leads:
Monitoring Center
Manager
Service Desk Manager
Joy Gardner
Kelly Currie
Executive Team:
Sr. Vice President
Chief Customer Office
Mike Slauson
Tom Radigan