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 Adam Block Design is Hiring a Customer Service Ninja To apply, please email ​
[email protected]​
under the subject “ABD Customer Service Ninja Application” including your resume (PDF attachment), and a brief cover letter (in the body of the email). Applications accepted until June 12, 2015. DUTIES: ● Add orders to our order management system and help Style Reps with special cases ● Work with vendors to order blanks, reorder damages/missing pieces, and ensure we are properly credited or billed ● Answer phones and questions on live chat ● Assist in tracking packages and resolving issues with our distribution team ● Field questions about BlockBuy and invalid shipping addresses ● Manage payments for our campus rep program ● Report web issues and making some corrections to our website ● Order sample sizes for clients REQUIREMENTS: ● Home office: Laptop computer; access to reliable, fast internet connection for 40+ hours per week. ● Residence in or near Los Angeles (must physically attend interview, training sessions, and company meetings) ● Skills: typing speed of ~60wpm or higher. Ability to work quickly and efficiently alone. Excellent time management skills, excellent organization skills, good general computer skills, self­starter attitude, gumption, and unfailingly friendly disposition necessary. ● Experience: Previous experience in customer service required. 4 year college degree preferred. Previous experience in copywriting, editing, website production, online sales, marketing, SEO, social media, fashion, sororities or fraternities, and/or graphic design preferred, but not required. PERKS: ● This is a real, full­time job! ­ it's hard to say that's a perk, but knowing the current market, it might be the best perk ● Work from home ­ no daily commute, but travel to monthly meetings in LA required ● Clothing samples ● Fun co­workers ­ ABD is owned/run/populated by young humans who are incapable of being intimidating, by virtue of being your peers! ● Awesome work environment ­ open dialogue about ideas to improve the company, fun outings/parties to celebrate milestones and important events (A Bowling Day, A Beach Day, etc) ● Opportunities for growth ­ we're still a growing company; everyone who joins ABD now will acquire more responsibility as we continue to grow HOURS: ● 40 hours per week with flexibility for appointments, vacations, etc. ● Work hours are 9am to 6pm, Monday­Friday. COMPENSATION AND BENEFITS: ● Starting wage of $13 per hour ­ raises based on performance ● Generous paid vacation policy ● After 90 days, receive: 401k plan; medical, dental, and vision coverage; company gym membership