Bankruptcy Case Software by
National LawForms, Inc.
Software for the Legal Professional
by National LawForms, Inc.
Thank-you for choosing National LawForms, Inc. to provide
for your Legal Software needs. We are confident that all of
our products will bring added value to your firm and we
stand ready to service your needs.
National LawForms has been serving the legal community
for over 35 years, with a complete line of Legal Software
products, Bankruptcy Case Supplies, Do-It-Yourself Legal
Kits, and Legal Forms.
Bankruptcy Case Software User Guide
© 1992 - 2004 National LawForms, Inc.
All rights reserved.
While every precaution has been taken in the preparation of this document, National LawForms, Inc. will NOT assume
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without the express written permission of National LawForms, Inc.
P.O. Box 93001
Phoenix AZ 85070
Printed: October 2004 in the United States of America.
Publisher
Note:
National LawForms, Inc.
This Software User Guide describes how to install, use, troubleshoot,
and remove the LawForms Bankruptcy Case software.
All instructions & screen shots generated in this Guide reflect
Windows XP and may need to be modified for different Windows
operating systems.
Managing Editor
David P. Woods
Technical Editors
Amy S. Huffman
David P. Woods
Erich J. Ruth
Cover Designer
Jason R. Lewis
Before installing the software please take a moment to read this
Software User Guide in its entirety.
A basic working knowledge of how to perform Windows tasks and
functions is also essential, as these will not be discussed in this
Guide.
License Agreement - Please Read Carefully
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Contents
I
Table of Contents
Part I Getting Started
4
1 Conventions ................................................................................................................................... 4
2 Overview of Product
...................................................................................................................................
Features
4
Part II Software Installation & Removal
10
1 Package Contents
................................................................................................................................... 10
2 System Requirements
...................................................................................................................................
- Hardware
10
3 System Requirements
...................................................................................................................................
- Operating Systems Supported
10
4 Software Installation
................................................................................................................................... 10
5 Software Removal/License
...................................................................................................................................
Transfer
15
Part III Opening the Bankruptcy Program
20
1 Step 0 - Welcome
................................................................................................................................... 21
2 Step 1 - Basics
................................................................................................................................... 23
3 Step 2 - Petitions
................................................................................................................................... 25
4 Step 3 - Schedules
................................................................................................................................... 27
Schedule A - Real
..........................................................................................................................................................
Property
29
Schedule B - Personal
..........................................................................................................................................................
Property
30
Schedule C - ..........................................................................................................................................................
Property Claimed as Exempt
33
Schedule D - ..........................................................................................................................................................
Creditors Holding Secured Claims
34
Schedule E - Creditors
..........................................................................................................................................................
Holding Unsecured Priority Claims
35
Schedule F - Creditors
..........................................................................................................................................................
Holding Unsecured Nonpriority Claims
40
Schedule G - ..........................................................................................................................................................
Executory Contracts and Unexpired Leases
45
Schedule H - ..........................................................................................................................................................
CoDebtors
47
Schedule I - Current
..........................................................................................................................................................
Income of Individual Debtor(s)
49
Schedule J - Current
..........................................................................................................................................................
Expenditures of Individual Debtor(s)
50
Summary of Schedules
..........................................................................................................................................................
& Declaration Concerning Debtor's Schedules
51
5 Step 4 - Statements
................................................................................................................................... 51
6 Step 5 - Matrix
................................................................................................................................... 52
7 Step 6 - Other
...................................................................................................................................
Forms
54
Part IV Saving, Retrieving, Printing and Creating
.PDF's
58
1 Saving a Bankruptcy
...................................................................................................................................
Case File
58
2 Saving a Bankruptcy
...................................................................................................................................
Petition to .PDF Format
61
3 Retrieving a ...................................................................................................................................
Previously Saved Bankruptcy Case File
63
4 Printing a Bankruptcy
...................................................................................................................................
Petition
64
Part V Electronic Case Filing (ECF)
68
© 1992 - 2004 National LawForms, Inc.
I
II
Bankruptcy Case Software User Guide
1 Steps for Electronic
...................................................................................................................................
Filing
68
2 Federal CM/ECF
...................................................................................................................................
Case Management System
69
Part VI Product Updates
76
1 Live Update ................................................................................................................................... 76
Part VII Service & Support
80
1 Customer Service
................................................................................................................................... 80
2 Return Policy................................................................................................................................... 80
3 Technical Support
................................................................................................................................... 83
4 Troubleshooting
................................................................................................................................... 83
Index
0
© 1992 - 2004 National LawForms, Inc.
National LawForms, Inc.
Bankruptcy Case Software
Part
I
4
1
Bankruptcy Case Software User Guide
Getting Started
Congratulations on your recent software purchase! Our Bankruptcy Case Software has
been designed to provide end user's with the ability to complete a Bankruptcy Chapter 7,
11 or 13 easily and efficiently while producing professional typeset quality forms.
Automating the Bankruptcy filing process has never been easier! Eliminate most
repetitive typing and tedious math calculations and automate the process of filing
electronically (now available in most districts).
1.1
Conventions
The table below lists conventions that are used throughout this Guide and are meant to
draw attention to valuable information and time saving tips.
1.2
Overview of Product Features
2004 Revised Official Bankruptcy Forms (Bonus Documents Listed Below)
Application and Order to Pay Filing Fee in Installments
Bankruptcy Preparer Certification
Debtor Acknowledgement
Declaration Concerning Debtor's Schedules
Declaration Concerning Individual Debtor's Schedules
Declaration Pursuant to Rule 2016(b)
Declaration Under Penalty of Perjury on Behalf of a Corporation or Partnership
Form 21
Individual Debtor's Statement of Intention
Involuntary Petition
Exhibit "A"
Exhibit "C"
Statement of Financial Affairs
Summary Information Sheet
© 1992 - 2004 National LawForms, Inc.
Getting Started
5
Summary of Schedules
Schedule A - Real Property
Schedule B - Personal Property
Schedule B - Continuation Sheet 1
Schedule B - Continuation Sheet 2
Schedule C - Property Claimed As Exempt
Schedule D - Creditors Holding Secured Claims
Schedule D - Continuation Sheet
Schedule E - Creditors Holding Unsecured Priority Claims
Schedule E - Continuation Sheet
Schedule F - Creditors Holding Unsecured Non-priority Claims
Schedule F - Continuation Sheet
Schedule G - Executory Contracts and Unexpired Leases
Schedule H – Co debtors
Schedule I - Current Income of Individual Debtor(s)
Schedule J - Current Expenditures of Individual Debtor(s)
Voluntary Petition
Advanced Print Options
All forms are produced in Laser Quality Bankruptcy Court Approved Formats
Print just one form at a time, all forms, or a few selected forms
Print single pages of long documents: Ideal for last minute revisions
Print multiple copies of documents
Preview forms on screen, zoom feature for hard to see areas
Chapter 13 Tools
Used to help determine whether or not a Chapter 13 plan is feasible by calculating
monthly disposable income The program allows the user to quickly gather all of the
completed creditors from previously entered schedules, alphabetize if necessary, and
print the matrix pursuant to the local code.
Custom Fit Creditor Matrix
The creditor matrix, also often referred to as a mailing list, is designed to be editable, to
provide maximum compliance, and complete flexibility. The program allows the user to
quickly gather all of the completed creditors from the previously entered schedules,
alphabetize if necessary, and print the matrix pursuant to the local code. A text based
option that allows the user to save to file is available as well by simply selecting that
option.
Easy On-screen Interface
Allows the user to move step-by–step through a bankruptcy case from beginning to end.
Simply follow the tabs, and answer the questions on each screen. Back and Forward keys
are available for review and changes. Clearly highlighted questions, prompts the user for
each piece of information. Common information is transferred to each form eliminating
the need for additional typing. Check boxes are provided on screen, and can be selected
with just a click of a mouse.
Editable State & Federal Exemptions
Exemptions for all districts, as well as the federal exemptions are pre-loaded within the
program. By selecting the appropriate district, and selecting the state or federal option,
all necessary exemptions are then loaded and saved and will be the default option until
another district is chosen.
© 1992 - 2004 National LawForms, Inc.
6
Bankruptcy Case Software User Guide
One-Click Product Update
Keep up to date with law changes and product enhancements with our one-click product
update feature.
PDF Driver - Built in
To file electronically, a PDF (portable document format) file must be created which are in
turn emailed, uploaded, or mailed on diskette to the local Court. The Bankruptcy Case
Software has a built-in PDF driver. PDF files can be created quickly and easily (the PDF
driver is activated upon successful registration of the software).
Smart-key Tab Driven Menu System
The Bankruptcy Case Software system is designed to allow the user to move easily from
screen to screen by simply using the Back and Forward keys located at the top of the
main screen. Alternatively, the steps to follow are positioned at the top of the screen.
By simply following the steps in the order presented, a case can be completed quickly
and easily. Simply answer the questions in each step, then, when completed, move on to
the next step.
Sure-store Client Management System
All data is saved for each client in one editable, movable file. This allows the user to stop
at any time and resume the process when ready. Or, work on the case on a different PC
if needed, or at a different location by copying or emailing the file.
Upgrade Assurance
One year of upgrade assurance, simply stated: its like having an insurance policy for your
software. If LawForms releases a new version within a year of purchase you are entitled
to receive that update for FREE!
2004 Bankruptcy Case Software Bonus (Microsoft Word Editable Forms)
Client Bankruptcy Questionnaire
Affidavit
Affidavit Disclosing Last Use of Credit Cards
Agreed Order to Continue Hearing
Amended Answer to Trustee's Motion to Dismiss
Amended Motion for Relief from Stay
Amendment to Petition
Amendment to Plan
Amendment to Schedule B
Amendment to Schedule C
Amendment to Schedule D
Amendment to Schedule E
Amendment to Schedule F
Amendment to Schedule G
Amendment to Schedule H
Amendment to Schedule I and J
Amendment to Statement of Affairs
Amendment to Statement of Intention
Application: Chapter 13 Trustee to Allow Consumer Debt not in the Ordinary Course of
the Debtor's Business
© 1992 - 2004 National LawForms, Inc.
Getting Started
Application: Chapter 13 Trustee to Allow Consumer Debt
Chapter 13 Plan
Motion for Direct Payment to Chapter 13 Plan
Motion for Dismissal of Chapter 13 Plan
Motion for Relief From Stay
Motion to Continue Hearing
Motion to Convert from Chapter 7 to Chapter 13
Motion to Modify Chapter 13 Plan
Motion to Reopen Chapter 7 Case
Notice of Bankruptcy Filing
Notice of Chapter 13 Filing to Creditors
Notice of Conversion
Notice of Recension of Reaffirmation
Notice to Individual Consumer Debtor
Objection to Proof of Claim
Order Staying Wage Garnishment
© 1992 - 2004 National LawForms, Inc.
7
National LawForms, Inc.
Bankruptcy Case Software
Part
II
10
Bankruptcy Case Software User Guide
2
Software Installation & Removal
2.1
Package Contents
The shipment received should contain the items listed below.
1.
2.
CD-Rom Disk – (Includes various LawForms Legal Software Products).
This Software User's Guide.
1NOTE:
1NOTE:
2.2
If any of the above items are missing please contact LawForms
immediately so that missing materials can be replaced.
Any Bonus Programs included as a special bonus will install simultaneously
with the product purchased. A special installation key code will unlock the
bonus materials and run from within the program purchased.
System Requirements - Hardware
In order for the LawForms Bankruptcy Case Software to function properly the computer
must meet the following minimum hardware requirements:
Pentium 100-MHz CPU (Central Processing Unit).
16-Megabytes of RAM (System Memory).
10-Megabytes of available hard drive space.
Super VGA display with 256 colors at 800X600 Screen Resolution.
·
·
·
·
1NOTE:
2.3
Significant performance improvement can be achieved by utilizing a faster
CPU, more system memory, and a faster video card.
System Requirements - Operating Systems Supported
LawForms Bankruptcy Case Software is compatible with the following Microsoft®
Operating Systems:
Windows
Windows
Windows
Windows
Windows
Windows
Windows
·
·
·
·
·
·
·
2003 (Server)
XP (Professional & Home Edition)
2000 (Professional)
ME (Millennium)
NT 4.0 (Workstation)
98
95
The Bankruptcy Case Software also functions on networks or stand-alone personal
computers and works with just about every printer manufactured today.
2.4
Software Installation
The LawForms Software CD contains an interactive program interface that will guide the
user through the process of installing the software.
Follow these steps to install LawForms software:
1.
2.
Exit all applications that are currently running in the background.
Insert the LawForms CD into the CD-Rom drive.
The setup program is designed to automatically start on its own a few moments after
© 1992 - 2004 National LawForms, Inc.
Software Installation & Removal
11
placing the disk in the CD-Rom drive. If after a short wait the setup program does not
appear, complete the following action:
:ACTION: In the Windows task bar Click
(bottom left corner of the
screen), then select Run from the menu (left-click to select). Enter the
following in the command line: D:\SETUP – (Substitute the correct letter
for the CD-Rom drive), and finally click – OK. The setup program should
now launch.
3.
After a brief intro the Welcome Screen will appear. Read the information on-screen
and when ready to continue, click – Next.
4.
The Select Product to Install screen will display a list of available legal software
products contained on the CD. To begin installing the Bankruptcy Case Software, click
– Bankruptcy, which will launch the installation Wizard.
© 1992 - 2004 National LawForms, Inc.
12
Bankruptcy Case Software User Guide
1NOTE:
5.
Simply follow the steps on-screen and the LawForms Installation wizard will
complete the installation requirements. By default the program will be installed to
the folder: C:\Bankruptcy Case Software.
1NOTE:
6.
Using the mouse, hover above each choice, a pop-up description will
appear below the option which explains in more detail, the selected
application.
The default installation folder can be changed, but it is highly recommend
that this option be set to default, as obtaining updates and technical
support may provide a challenge.
Upon successful installation, the user will have the option of launching the
LawForms Bankruptcy Case Software; also if default options were selected during
installation an icon for the program will also appear on the desktop for easy access.
:ACTION: The Bankruptcy Case Software will function in Demo mode until such time
as the end user successfully registers the program. Notice that the
Bankruptcy Bonus 2004 (see below) is grayed out and can not be opened,
this is another sign that the software still needs to be registered. The .PDF
print driver is not installed until after successful registration as well. There
are two ways to obtain a password and unlock the Bankruptcy Case
Software purchased from LawForms, via e-mail by sending a message to
[email protected] (recommended method of contact as it
will usually generate a quicker response) or phone by calling Customer
© 1992 - 2004 National LawForms, Inc.
Software Installation & Removal
13
Service Toll-Free: 877-543-6767.
1NOTE:
Be sure to have the following information handy when requesting a
password to register the Bankruptcy Case Software: The NAME the order
was originally placed under, the DATE of purchase, the ORDER NUMBER (if
known) and the USER IDENTIFICATION NUMBER – a six (6) digit number
which is automatically generated during installation.
Each time the program is launched the Bankruptcy Case Software product selection
screen will appear.
:ACTION: Immediately register the Bankruptcy Case Software, do so by clicking the
button Click Here to Register Software. (Instructions for obtaining a
password are referenced above).
© 1992 - 2004 National LawForms, Inc.
14
Bankruptcy Case Software User Guide
After successfully obtaining and entering the Password the Thank You screen will
automatically pop-up confirming that the registration has completed successfully.
1NOTE:
If the Thank You screen does NOT automatically pop-up it means that the
registration Password was not entered correctly. Please type-in the
Password again. The Password will be three letters (all in lower case) plus
six numbers (no spaces).
After clicking on the Ok Button, click the Bankruptcy Case Software button to access the
Bankruptcy program or select another option from the list.
1NOTE:
If you require technical assistance with an installation problem, please
reference the section on Troubleshooting before contacting technical
© 1992 - 2004 National LawForms, Inc.
Software Installation & Removal
15
support. Please reference the section Service & Support, in order to
obtain the phone number or e-mail address for a technical support
representative.
2.5
Software Removal/License Transfer
Per the terms and conditions of the LawForms License Agreement, the Bankruptcy Case
Software is sold as a Single User License (which means that it can only be installed on
ONE computer). However, the license can be transferred to a different computer if so
desired.
Transfer Registration
Follow these steps to transfer registration between computers or to remove the software
registration.
1NOTE:
Per the terms and conditions of the LawForms Return Policy, anyone
returning the Bankruptcy Case Software is required to remove the registration as a
condition of obtaining a Return Authorization Number or (RMA) number. Please refer to
the section titled Service & Support, for more information on returning software products
to LawForms.
1.
From within the Bankruptcy Case Software choose help, then Remove License.
2.
The Remove License: Money Back Guarantee dialog box will be displayed, click the
Remove License button (bottom right of the screen).
© 1992 - 2004 National LawForms, Inc.
16
Bankruptcy Case Software User Guide
3.
The Remove License dialog box will be displayed confirming that the license should
in fact be removed, click Yes.
4.
An RMA number will be generated and issued. It is very important that this number
be saved and as it will be required to get a new password (if installing the software
on a different computer) or to return the software.
© 1992 - 2004 National LawForms, Inc.
Software Installation & Removal
17
Uninstall Software
Follow these steps to uninstall LawForms Bankruptcy Case Software:
1.
2.
3.
In the Windows task bar Click
(bottom left corner of the screen), then
select Control Panel from the menu (left-click to select).
Next, Double-Click the Add-Remove Programs Icon.
Scroll down the list of installed programs until the Bankruptcy Software Icon is
displayed, (left-click to select) then click the Change/Remove Button.
© 1992 - 2004 National LawForms, Inc.
18
Bankruptcy Case Software User Guide
4.
Follow the steps on-screen and the LawForms Installation wizard will complete the
removal of the LawForms Bankruptcy Case Software.
1NOTE:
1NOTE:
Per the terms and conditions of the LawForms Return Policy, anyone
returning software is required to remove the LawForms Bankruptcy Case
Software as a condition of obtaining a Return Authorization Number or
(RMA) number. Please reference the section Return Policy for more
information on returning software products to LawForms.
If technical assistance is required with the removal of LawForms
Bankruptcy Case Software, please reference the section on
Troubleshooting before contacting technical support. Please refer to the
section Service & Support to obtain the phone number or e-mail address
for a technical support representative.
© 1992 - 2004 National LawForms, Inc.
National LawForms, Inc.
Bankruptcy Case Software
Part
III
20
3
Bankruptcy Case Software User Guide
Opening the Bankruptcy Program
There are two ways to open the LawForms Bankruptcy Case Software package:
1.
Double-Click on the Bankruptcy Software Icon, located on the Desktop.
1NOTE:
2.
The Bankruptcy Case Software will function in Demo mode until such time
as the software has been successfully registered. The software should
already be registered (an easy way to confirm whether or not registration
has taken place is to look for a button that says Click here to Register
Software) if the screen looks like the one below congratulations the
software is currently registered. If you require technical assistance, please
reference the section on Troubleshooting before contacting technical
support. Please reference the section Service & Support to obtain the
phone number or e-mail address for a technical support representative.
In the Windows task bar click –
(bottom left corner of the screen), then
select All Programs and then Bankruptcy Case Software and then Bankruptcy
Software from the menu (left-click to select).
Each time the program is launched the Bankruptcy Case Software product selection
screen will appear.
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
21
Click the Bankruptcy Case Software button to access the Bankruptcy program or select
one of the following options:
·
·
·
·
3.1
Bankruptcy Bonus 2004
Chapter 13 Tools
Check for Live Update
User's Guide (PDF)
Step 0 - Welcome
Step 0/Welcome: The Welcome screen is where the Bankruptcy Case Software program
is launched (or opened). The user interface has been designed to replicate the look and
feel of the actual printed forms. Each data entry field where information is required is
signified by a white box.
© 1992 - 2004 National LawForms, Inc.
22
Bankruptcy Case Software User Guide
There are two different options for moving from screen-to-screen.
The first option requires the end user to click the Forward and Back Buttons (located on
the top left side of the window) which will navigate from screen-to-screen.
:ACTION: To get a feel for the different screens, repeatedly click the Forward button
until the program returns to the Welcome screen.
The second option requires the end user to click on any of the Step Buttons located on
the toolbar at the top.
1NOTE:
1NOTE:
Clicking the Step 1 – Basics button will display the screen for entering
basic information about the attorney/petition preparer as well as Electronic
Case Filing. Notice that clicking Step 3 – Schedules doesn't display
anything. In order to display the list of schedules and the summary of
schedules, click the drop-down triangle to the right of Step 3 – Schedules
and choose the appropriate schedule.
Information entered into the Bankruptcy Case Software will be retained in
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
23
memory until one of the following occurs:
· The data file is saved. To save a data file reference the section on Saving
Your Data (later in this guide).
· A different data file is open.
· The user chooses to open a new Bankruptcy Case file.
3.2
Step 1 - Basics
Step 1/Basics: The Basics screen is where data is collected for the current bankruptcy
case including; the case number, attorney/petition preparer information as well pertinent
ECF information.
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Bankruptcy Case Software User Guide
1NOTE:
Except for the Case number, information entered on this page is
automatically retained for the next debtor.
There are two menu tabs to choose from on the Basic Information Screen:
· Information - Provides information about the attorney/petition preparer
· Electronic Filing - Provides information about the county where the electronic case file
will be filed as well as other essentials
:ACTION: To modify the way the attorney signature lines appear throughout a
bankruptcy case complete the following:
1.
Click on the Format Name button (located to the right of the Primary
Attorney for Debtor dialog box within the Primary Attorney Information
section).
2.
Specify the text that should appear above and below the attorney
signature line and establish a date stamp. (See example below which
has been formatted for electronic case filing).
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
3.3
25
Step 2 - Petitions
Step 2/Petitions: The Petitions screen looks identical to the official form the courts use.
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Bankruptcy Case Software User Guide
There are two menu tabs to choose from on the Petitions Screen:
· Voluntary Petition (Provides information about the debtor and joint debtor)
· Involuntary Petition (Provides information about the debtor).
1NOTE:
If completing an amended petition, simply check the box at the top of the
form.
Information must be enter for either the Voluntary Petition OR the Involuntary Petition
(select only one).
:ACTION: Navigate from field-to-field by using the TAB key (on the keyboard).
To
place a check in one of the check boxes left click on the box (using the
mouse). Click on the check box a second time to un-check an item.
:ACTION: To modify the way signature lines appear throughout a bankruptcy case
complete the following:
1.
Click on one of the four buttons (located on the right hand side of the
screen) Format Debtor, Format Co Debtor, Format Corporation or
Format Attorney.
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
2.
Specify the text should appear above and below each signature line
and establish a date stamp. (See example below which has been
formatted for electronic case filing).
Format Debtor Screen
1NOTE:
3.4
27
The In Re: can also be formatted, results are displayed at the top left
corner of each Schedule.
Step 3 - Schedules
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Bankruptcy Case Software User Guide
Step 3/Schedules: The Schedules screen differs from the screens of Step 1 and Step 2 as
there are many schedules to choose from.
To specify which schedule to work with, click on the
drop-down-arrow next to the Step
3 button to display a list of schedules as well as the Summary of Schedules.
Each Schedule has detailed information on how to complete the form. Simply follow the
instructions on the entry screen and proceed from schedule to schedule.
As information is typed into the schedules it is automatically transferred to the summary
of schedules. Information entered into Schedules A & B will also automatically transfer
to Schedule C. If information doesn't appear to transfer correctly, reference section
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
29
Schedule C (later in this guide).
3.4.1
Schedule A - Real Property
Step 3/Schedules: Schedule A, Real Property
There are three menu tabs to choose from on the Real Property Screen:
· Page 1
· Page 2
· Addendum
Information entered on Schedule A:
1.
2.
3.
4.
5.
6.
7.
Description and Location of Property.
Nature of Debtor's Interest – Select from list.
Market Value of Property.
Amount of Secured Claim.
Property Claimed as Exempt – If exempt, please check the appropriate box.
Exemption – Located to the right of the previous check box. If claiming exempt,
click on the Exemption button, and select the appropriate exemption.
Amount of Exemption – If claiming an exemption, you must input the amount of
the claimed exemption. This box is located directly below the Amount of Secured
Claim to the right.
© 1992 - 2004 National LawForms, Inc.
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3.4.2
Bankruptcy Case Software User Guide
Schedule B - Personal Property
Step 3/Schedules: Schedule B, Personal Property
There are ten menu tabs to choose from on the Personal Property Screen:
· Page 1 - Page 10
Information which needs to be entered on Schedule B: (all personal property, and if
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
31
exempt, the exemption and amount of exemption).
There are 33 different categories to choose from.
1.
2.
3.
4.
Description and Location of Property.
Market Value of Property.
Amount of Secured Claim.
Property Claimed as Exempt – If exempt, check the box to the left of Property
Claimed as Exempt.
5.
Exemption – Located to the right of the previous check box. If claiming exempt,
click on the Exemption button and select the appropriate exemption.
6.
Amount of Exemption – If claiming an exemption, input the amount of the claimed
exemption (data entry box is located directly below the Current Market Value).
:ACTION: People often ask what do if the debtor has more personal property, i.e.
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Bankruptcy Case Software User Guide
household goods than can be entered in the space provided. The
Bankruptcy Case Software has been designed to handle this scenario,
simply follow the steps listed below.
What to do if the debtor has more household goods than can be entered in
the field Description and Location of Property box:
1.
2.
3.
4.
Decide whether or not to group the items or list each item
individually.
Next enter the fist item or group of items in number 4. Household
goods and furnishings, including audio, video, and computer
equipment.
See the box just above the Exemptions button, this number
corresponds with the type of property and can be changed. For
purposes of this example change the 5 to a 4, notice that the
information for Household goods and furnishings, including audio,
video, and computer equipment appears again.
Repeat step three as many times as necessary in order to enter all
pertinent information. Consequently each prompt will need to be
renumbered from this point on, as there is not a way for the program
to renumber automatically. There are 33-different types of property
to choose from in Petition B and this operation can be performed with
each of the 33 property types.
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
3.4.3
33
Schedule C - Property Claimed as Exempt
Step 3/Schedules: Schedule C, Exemptions
Schedule C does not require the end user to enter any information. Property information
will transfer automatically from Schedules A & B.
1NOTE:
If information appears to be missing on Schedule C refer to Schedules A &
B and verify that the check box for Property Claimed as Exempt is checked.
Also, be sure that an exemption has been selected (by clicking on the
Exemptions…. Button, see below).
Take a closer look at Schedule B, a typical row appears below.
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Bankruptcy Case Software User Guide
When a check is placed in the box for Property Claimed as Exempt the value as well as
the exemption is transferred to Schedule C.
3.4.4
Schedule D - Creditors Holding Secured Claims
Step 3/Schedules: Schedule D, Secured Creditors
There are five menu tabs to choose from on the Secured Creditors Screen:
· Page 1 - Page 5
Information which needs to be entered on Schedule D:
1.
2.
3.
4.
5.
6.
7.
The Account Number.
The Creditor's name & mailing address.
Select the Co Debtor check box (if applicable).
Designate whether the debt is Husband (H), Wife (W), Joint (J), or Community (C).
Check the appropriate box for Contingent, Unliquidated or Disputed (if applicable).
Amount of Claim.
Unsecured portion of debt (if applicable).
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
3.4.5
35
Schedule E - Creditors Holding Unsecured Priority Claims
Step 3/Schedules: Schedule E, Unsecured Priority Creditors
There are five menu tabs to choose from on the Unsecured Priority Creditors Screen:
· Types of Priority Claims
· Page 2 - Page 5
Schedule E is a multi-page form. The first page (Types of Priority Claims) requires the
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Bankruptcy Case Software User Guide
user to check the appropriate box. Check all of the applicable categories, and proceed to
page 2.
Information which needs to be entered on Page 2 of Schedule E:
1.
2.
3.
4.
5.
6.
7.
8.
The Account Number.
The Creditors name and mailing address. For more information on working with
Creditors, see Working with Creditor Database (below).
Select the Co Debtor check box (if applicable).
Designate whether the debt is Husband (H), Wife (W), Joint (J), or Community (C).
Date the claim was incurred.
Check the appropriate box for Contingent, Unliquidated or Disputed (if applicable).
Enter the amount of Claim.
Enter the amount entitled to priority.
9.
Continue to Pages 3-5 (as necessary).
Working with Creditor Database
Entering Creditor information for future retrieval has never been easier! Permanently
store address information for common creditors, simply follow the steps below:
1.
2.
From within Schedule E, click the Creditors button (see above).
Type the name and address of the Creditor in the box at the top of the screen.
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
3.
4.
37
Click the Add New Creditor button.
The Creditor will appear below.
To retrieve Creditor information, simply follow the steps below:
1.
2.
From within Schedule E, again click the Creditors button (see above).
Highlight the Creditor by left-clicking the Creditor name (using the mouse) in the
list of available Creditors.
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Bankruptcy Case Software User Guide
3.
Select the appropriate row on the form where the Creditor name and address
should be placed. (In the example below the information for Bank of America will
be placed in Row 2 of Page 2 of Schedule D.
Screen shot of the end result.
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
© 1992 - 2004 National LawForms, Inc.
39
40
3.4.6
Bankruptcy Case Software User Guide
Schedule F - Creditors Holding Unsecured Nonpriority Claims
Step 3/Schedules: Schedule F, Unsecured Non priority Creditors
There are forty-one Pages available to enter information into the Unsecured Nonpriority
Creditors Screen:
1NOTE:
Schedule F is a multi-page form. When Schedule F is selected, Page 1 is
displayed by default.
Information which needs to be entered on Page 2 of Schedule F:
1.
2.
3.
4.
5.
6.
7.
8.
The Account Number.
The Creditors name and mailing address. For more information on working with
Creditors, see Working with Creditor Database (below).
Select the Co Debtor check box (if applicable).
Designate whether the debt is Husband (H), Wife (W), Joint (J), or Community (C).
Date the claim was incurred.
Check the appropriate box for Contingent, Unliquidated or Disputed (if applicable).
Enter the amount of Claim.
Enter the amount entitled to priority.
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
9.
41
Continue to Pages 3-40 (as necessary).
Working with Creditor Database
Entering Creditor information for future retrieval has never been easier! Permanently
store address information for common creditors, simply follow the steps below:
1.
2.
From within Schedule F, click the Creditor Database button (see above).
Type the name and address of the Creditor in the box at the top of the screen.
3.
4.
Click the Add New Creditor button.
The Creditor will appear below.
To retrieve Creditor information, simply follow the steps below:
1.
2.
From within Schedule F, again click the Creditor Database button (see above).
Highlight the Creditor by left-clicking the Creditor name (using the mouse) in the
list of available Creditors.
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Bankruptcy Case Software User Guide
3.
Select the appropriate row on the form where the Creditor name and address
should be placed. (In the example below the information for Bank of America will
be placed in Row 2 of Page 2 of Schedule D.
Screen shot of the end result.
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
43
Changing the way Creditors appear in Schedule F - To alphabetize, insert and/or delete a
Creditor follow the steps below:
1.
2.
Click the Tab for Page 0 (at the top of the screen)
Perform one of three actions:
· Insert a new Creditor
· Delete an existing Creditor
· Alphabetize the list of Creditors
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Bankruptcy Case Software User Guide
3.
Click the Tab for Page 1, (at the top of the screen) notice that the creditors have
been re-arranged.
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
3.4.7
45
Schedule G - Executory Contracts and Unexpired Leases
Step 3/Schedules: Schedule G, Contracts & Leases
There are five menu tabs to choose from on the Contracts & Leases Screen:
· Page 1 - Page 5
Information which needs to be entered on Schedule G:
1.
2.
3.
Name and mailing address of a party to a lease or contract.
A description of the interest involved.
Be sure to check the box at he top of the form if no executory contract or unexpired
lease exists.
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Bankruptcy Case Software User Guide
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
3.4.8
47
Schedule H - CoDebtors
Step 3/Schedules: Schedule H, Co debtors
There are five menu tabs to choose from on the Codebtors Screen:
· Page 1 - Page 5
Information which needs to be entered on Schedule G:
1.
2.
3.
Name and mailing address of a party to a lease or contract.
A description of the interest involved.
Be sure to check the box at he top of the form if no executory contract or unexpired
lease exists.
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Bankruptcy Case Software User Guide
Gathering Co Debtors button
Co Debtor information can be transferred from Schedules D, E & F to Schedule H. To do
so, simply click the Gather Co Debtors Button (at the top of the screen).
A dialog box will automatically appear confirming that the current contents of Schedule H
will be overwritten (respond to the question as applicable).
Input the appropriate Co Debtor name and address next to the corresponding creditor.
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
3.4.9
49
Schedule I - Current Income of Individual Debtor(s)
Step 3/Schedules: Schedule I, Current Income
There are two menu tabs to choose from on the Current Income Screen:
· Page 1
· Addendum
Information which needs to be entered on Schedule I: Schedule I is used to outline the
income structure for the Debtor and if applicable the spouse. Follow the on-screen
prompts, the program will update calculations automatically.
© 1992 - 2004 National LawForms, Inc.
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Bankruptcy Case Software User Guide
3.4.10 Schedule J - Current Expenditures of Individual Debtor(s)
Step 3/Schedules: Schedule J, Current Expenditures
There are five menu tabs to choose from on the Current Expenditures screen:
·
·
·
·
·
Page 1 - Provides information about the debtor's expenses
Page 2 - Used for Chapter 12 & 13 debtors only
Addendum (Business Expenditures) - Outlines business expenses
Addendum (Spouse Expenditures) - Outlines spouse's expenses
Addendum (Spouse Business Expenditures) - Outlines spouse's business expenses
Information which needs to be entered on Schedule J: Schedule J is used to outline the
expense structure for the Debtor and if applicable the spouse. Follow the on-screen
prompts, the program will update calculations automatically.
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
51
3.4.11 Summary of Schedules & Declaration Concerning Debtor's Schedules
Step 3/Schedules: Summary of Schedules & Declaration Concerning Debtor's Schedules
There are two menu tabs to choose from on in Summary of Schedules screen:
· Summary of Schedules - Gathers summary information about the debtor petition
· Declaration Concerning Debtor's Schedules
3.5
Step 4 - Statements
Step 4/Statements: The Statements screen is where the Debtor's statement of intention
and the statement of legal fees paid can be found.
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Bankruptcy Case Software User Guide
There are four menu tabs to choose from on the Statements Screen:
·
·
·
·
Questions 1-15
Questions 16-25
Individual Debtor's Statement of Intention
Pursuant to Rule 2016(b)
Information which needs to be entered on Statements: Statements are used to outline
personal and business related debtors. The information on the data entry screen will
guide you through completing the appropriate statements.
3.6
Step 5 - Matrix
Step 5/Matrix: The Matrix screen or "Creditor" Matrix is automatically generated with the
click of a button.
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
53
There are two menu tabs to choose from within the Matrix:
· Mailing List
· Verification
The Creditor Matrix provides two options:
1.
2.
Gather – This function will retrieve creditors in alphabetical order
Export - This function will export creditors to an ASCII data file
:ACTION: Clicking the Gather button will gather the list of creditors from Schedules
D, E, and F then alphabetize, them and display the end result on-screen.
:ACTION: Clicking the Export button will export the creditors to an ASCII text file,
this step should only be performed AFTER gathering creditors. In the Save
in: dialog box locate the directory where the initial bankruptcy case file is
located. In the File name: dialog box type matrix, and finally click the
Save button.
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Bankruptcy Case Software User Guide
1NOTE:
3.7
ASCII stands for American Standard Code for Information Interchange.
ASCII, the world-wide standard for translating upper and lower-case letters
and numbers can be read on any computer, which is the primary reason
why bankruptcy courts across America want the matrix saved in this
format. It's also easy to open and manipulate ASCII text files, changes to
font size and column width can be made directly from any word processor
and can be saved to disk. Be sure to name the file matrix.txt. LawForms
highly recommends that end users contact their local bankruptcy court to
get the exact requirements with regard to the matrix.txt file, as these
requirements vary from district to district. The courts use the Matrix file to
generate a mailing list for the Creditors.
Step 6 - Other Forms
Step 6/Other Forms: The Other Forms screen is where several additional forms can be
found.
© 1992 - 2004 National LawForms, Inc.
Opening the Bankruptcy Program
There are seven menu tabs to choose from on the Other Forms Screen:
·
·
·
·
·
·
·
Application to Pay Filing Fee in Installments
Exhibit "A"
Exhibit "C"
Certification
Form 21
Summary Information Sheet
Debtor Acknowledgement
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National LawForms, Inc.
Bankruptcy Case Software
Part
IV
58
Bankruptcy Case Software User Guide
4
Saving, Retrieving, Printing and Creating .PDF's
4.1
Saving a Bankruptcy Case File
A LawForms Bankruptcy Case can be saved to a file for future reference, to be reprinted,
or to make future modifications. The software is designed to save each bankruptcy case
as an independent file. The file can be saved in a location of your choosing, and will use
the file extension .bky following the given name. Example: jones.bky.
1NOTE:
The Bankruptcy Case Software creates one file for each client, which will
include all petitions & schedules. Any forms included in the bonus
documents need to be saved individually within Microsoft Word.
:ACTION: The LawForms Bankruptcy Case Software has been designed to make
saving a bankruptcy petition easy and convenient. To save the current
data file, click the File Menu, and then select Save (left-click to select). You
can change the Save-in Directory, and File name.
The Save Data File Screen – Save in:
The LawForms Bankruptcy Case Software is designed to save case files in the same way
that files are saved in a Word Processor. The Save in: drop-down acts as a file manager,
which organizes where data files are stored for easy retrieval.
© 1992 - 2004 National LawForms, Inc.
Saving, Retrieving, Printing and Creating .PDF's
1NOTE:
59
By default, bankruptcy case files are stored in the My Documents directory
of the local hard drive, but case files can be saved in any available folder;
including network shares. To select a different location simply choose a
different folder from the drop-down list by clicking on the drop-down
arrow, or create a new one.
The Save Data File Screen – File name:
Please type a different, unique and intuitive file name for each bankruptcy case to avoid
confusion when attempting to retrieve bankruptcy case files in the future.
1NOTE:
Create a folder structure within the My Documents that makes it easy to
identify bankruptcy case files. LawForms highly recommends creating the
following directory (folder) structure:
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Bankruptcy Case Software User Guide
1.
2.
3.
4.
5.
Create a new folder and call it Bankruptcy Petitions
Double-click on the folder named Bankruptcy Petitions
Create another new folder and call it Name Petition (where Name = the
name of the client)
Create a separate new folder each and every time a new petition is
created
Another suggestion would be to create another folder within the Name
Petition folder called ecf documents where the petition.pdf, debtor.txt
and matrix.txt files can be saved for Electronic Case Uploads. For more
information on Electronic Filing please reference the section Electronic
Case Filing (ECF)
The Save Data File Screen – Save as type:
By default, the Bankruptcy Case Software saves all data files with a .bky file extension
and CANNOT be modified. This is a proprietary file extension created by LawForms and is
only intended for use within the Bankruptcy Case Software program. For more
information on saving files in a different format please reference the section Saving a
Petition to .PDF Format.
1NOTE:
Save bankruptcy petition file periodically while working to avoid data loss.
If a data file has been previously saved the program will prompt the end
user to overwrite the existing file, be sure to select YES when prompted.
© 1992 - 2004 National LawForms, Inc.
Saving, Retrieving, Printing and Creating .PDF's
4.2
61
Saving a Bankruptcy Petition to .PDF Format
The Bankruptcy Case Software has a built in .PDF print utility (licensed by PDF995) which
can instruct the print command to create an electronic file in .PDF format, rather than
print a hard copy form. Adobe Acrobat is NOT necessary to create .PDF files.
:ACTION: To create a .PDF file from within the Bankruptcy Case Software complete
the following:
1.
Select Print on the menu bar at the top of the screen.
2.
The print dialog box will prompt the end user to choose a printer from
a list of currently installed printers. Select the PDF995 printer by
clicking on it once, then click the Print button.
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Bankruptcy Case Software User Guide
3.
The print options dialog box will then prompt the end user to select
which document to print. Check the appropriate check-box(es) or click
the Select All button to print an entire petition, then click the OK
button.
5.
Next, specify the directory were the .PDF file will be saved and give the
file a name (being sure to remove the * symbol), then click the Save
button.
© 1992 - 2004 National LawForms, Inc.
Saving, Retrieving, Printing and Creating .PDF's
1NOTE:
1NOTE:
4.3
63
LawForms highly recommends saving the .PDF file to the same directory
where the original bankruptcy petition has already been saved. Electronic
filing requires that a bankruptcy petition be submitted to the bankruptcy
court in .PDF format. For more information Electronic Case Filing please
reference the section on Electronic Case Filing (ECF).
If experiencing difficulty with the Save As dialog box please reference the
section on Saving a Bankruptcy Case File.
Retrieving a Previously Saved Bankruptcy Case File
:ACTION: To retrieve a previously saved bankruptcy petition, complete the following:
1.
Click the File Menu, and then select Open (left-click to select).
2.
The Retrieve Data File Screen will appear. Simply browse to the
Directory where your case file is saved, select it and then select the
Open Option.
© 1992 - 2004 National LawForms, Inc.
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4.4
Bankruptcy Case Software User Guide
Printing a Bankruptcy Petition
The Bankruptcy Case Software utilizes a very flexible, intuitive print interface.
:ACTION: To print from within the Bankruptcy Case Software complete the following:
1.
Select Print on the menu bar at the top of the screen.
2.
The print dialog box will prompt the end user to choose a printer from
a list of currently installed printers. After selecting the appropriate
printer, click the Print button.
© 1992 - 2004 National LawForms, Inc.
Saving, Retrieving, Printing and Creating .PDF's
3.
4.
65
The print options dialog box will then prompt the end user to select
which document to print, check the appropriate check-box(es) or click
the Select All button to print an entire petition.
Click Ok.
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Bankruptcy Case Software User Guide
1NOTE:
Electronic filing requires that a bankruptcy petition be submitted to the
bankruptcy court in .PDF format. For more information on saving files in
.PDF format please reference the section Electronic Case Filing (ECF) or
Saving a Bankruptcy Petition to .PDF Format.
© 1992 - 2004 National LawForms, Inc.
National LawForms, Inc.
Bankruptcy Case Software
Part
V
68
5
Bankruptcy Case Software User Guide
Electronic Case Filing (ECF)
The information contained herein is general in nature It is intended as a general guide.
However, as local courts vary on ECF execution, follow local court instructions as they are
provided, even if they run counter to the overview provided herein.
WARNING:
5.1
While ECF will one day be a national system, the process is still in its
infancy, and as a result, changes are implemented often, sometimes
without advance notice.
Steps for Electronic Filing
Most courts are moving toward mandatory electronic filing. The first step for electronic
filing is to contact the local district bankruptcy court and establish an account. Once an
account has been established the court will provide a user name and Password to log
onto their ECF/CM system where petitions, mailing matrix, debtor.txt and any other
documents are sent.
1NOTE:
Be sure to check the local court system to obtain up to date filing
instructions and requirements. (Some courts will require petition filers to
complete a class before a Login name and Password can be issued.)
Once a Login name and Password have been obtained, ECF case files can be submitted to
the local court.
:ACTION: The following steps should only be performed once the bankruptcy petition
has been completed in its entirety including; completely filling out the
forms in each of the six steps within the Bankruptcy Case Software, as well
as saving the bankruptcy case file.
1NOTE:
1.
Create the file petition.pdf – This file is necessary for filing with the Bankruptcy
courts. This is a PDF or Portable Document Format file which cannot be altered.
1NOTE:
2.
For more information on creating the petition.pdf file please refer to the
section Saving a Bankruptcy Petition to .PDF Format before
continuing.
Create the file matrix.txt - This file will need to be uploaded along with the
petition.pdf document. It is a list of creditors in and ASCII format. This file will
need to be generated separately, even though it is also part of the petition.pdf.
The courts need this as a separate file so that mailing labels for the creditors can
be generated.
1NOTE:
3.
For more information on saving the case file please refer to the section
Saving a Bankruptcy Case File before continuing.
For more information on creating the matrix.txt file please refer to the
section Step 5 - Matrix before continuing.
Create the file debtor.txt - This file is generated by clicking on the ECF Case
Upload button on the tool bar (at the top of the screen). Complete the Debtor and
CoDebtor Social Security fields and click on the Create Debtor.txt button.
© 1992 - 2004 National LawForms, Inc.
Electronic Case Filing (ECF)
1NOTE:
69
Warning messages appear, (i.e. Warning: Type of Debtor) if the
corresponding section of the petition has not been completed correctly, go
back and fix the problem, then complete each of the steps listed above
again.
Once the three files have been generated and saved, log on to the Federal CM/ECF Case
Management System and follow the instructions for uploading an ECF case filing.
1NOTE:
5.2
For more information on uploading an ECF case file please refer to the
section CM/ECF Case Management System before contacting a technical
support representative.
Federal CM/ECF Case Management System
Federal CM/ECF is a case management system implemented in the Federal Judiciary for
all bankruptcy, district and appellate courts. CM/ECF allows the courts to accept filings
and provide access to filed documents over the Internet.
The Administrative Office of the US Court has implemented a case
management/electronic case filing (CM/ECF) system which is being deployed to all
district, appellate, and bankruptcy courts nationwide. The case management (CM) system
allows courts to customize docketing and reporting capability while the electronic case
files (ECF) portion allows courts to manage documents electronically and create docket
entries over the Internet. It also provides 24-hour access to case files by judges, court
staff, and the public in a reliable and secure electronic form.
The primary method to access electronic case files via the Internet is through a modified
version of the Public Access to Court Electronic Records (PACER), called ECF-PACER. This
web-based system contains both the dockets (a list of the documents filed in the case)
and, electronic case filings (electronic copies of the actual case file documents).
To file electronically, a PDF (portable document format) file must be created. It can then
be e-mailed, uploaded, or mailed on diskette to the Court.
Electronic Case Filing is not difficult, simply follow the steps outlined below to learn how
to use the CM/ECF system:
1.
The login screen is the first screen in the CM/ECF system. Login and Password
information is required to complete this step (issued by the Court).
1NOTE:
Login and password is case sensitive
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Bankruptcy Case Software User Guide
2.
3.
Click Login
The Court CM/ECF welcome screen will appear, click on the Bankruptcy link
4.
The Bankruptcy Events screen will appear, click on the Case UpLoad link
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5.
The File Upload screen will appear, click the Browse button to "browse and attach"
the files to be uploaded for the current case. Once the three files "debtor.txt",
"petition.pdf" & "matrix.txt" have been attached, click the Next button to Upload
the files
6.
The Open New screen shows information about using the Internet Credit Card
Payment Option. Note that the Fee amount displayed is correct for the chapter
being filed (Chapter 7), click the Next button to continue.
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7.
The Open New Bankruptcy Case screen displays the docket text for the Voluntary
Petition. Review the text carefully for accuracy, then click the Next button.
8.
After e-filing a document with a filing fee, a pop-up credit card payment window
appears on the screen overlaying the CM/ECF Notice of Electronic Filing screen.
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This screen shows the filing fee charge and any other outstanding filing fees. Use a
credit card to pay the filing fee or pay accumulated filing fees at the end of the
day. Click the Pay Now button to pay immediately. Click the Continue Filing
button to pay later.
9.
Lastly, the Notice of Electronic Filing screen will appear. The CM/ECF system has
assigned a case number to the filing (5-03-50035). The case number and
document numbers are hypertext links. Clicking on either will show the case
docket or the document just filed through PACER. There is also a Notice of
Bankruptcy Case Filing hypertext link, however at this time neither the judge or
trustee will be displayed on the notice because they have not been assigned to the
case yet. This will happen when the Judge /trustee Assignment program executes.
Click once on the Bankruptcy link in the blue CM/ECF menu.
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Product Updates
The Bankruptcy Case Software recently purchased from LawForms includes a year of
FREE updates from the date of purchase, which may be downloaded via an internet
connection free of charge.
Product updates and upgrades can be purchased from National LawForms, Inc. by calling
Customer Service Toll-Free: 877-543-6767.
6.1
Live Update
To access product updates for the Bankruptcy Case Software purchased from LawForms,
complete the following:
1.
2.
Click on the Bankruptcy Case Software Icon located on the desktop.
Next, click the button that says Check for Live Update.
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4.
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Finally, click the button that says Start. (if any updates are available they will
download and install automatically).
If the most current version of the Bankruptcy Case Software is already installed the
following message will appear on-screen, congratulations that's all there is to it!
1NOTE:
The Live Update feature is only available in version 4.0 and above. If an
older version of the Bankruptcy Case Software is installed, please reference
the section Service & Support, in order to obtain the phone number or email address for a technical support representative.
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Bankruptcy Case Software User Guide
Service & Support
LawForms is committed to excellence and strives to provide courteous, prompt,
professional assistance.
Contacting National LawForms, Inc.
Mailing Address:
P.O. Box 93001
Phoenix, AZ 85070
Website:
www.nationallawforms.com
Phone Number:
480-706-6474
Fax Number:
480-283-0856
Sales Office:
[email protected]
877-543-6767
Registration Information:
[email protected]
480-706-6474
Technical Support:
[email protected]
480-460-1052
7.1
Customer Service
LawForms is committed to excellence and strives to provide courteous, prompt,
professional assistance.
Customer Service Representatives are available Monday through Friday, 8:30 a.m. to
4:30 p.m. Mountain Standard Time (MST).
Customer Service Representatives are available to assist with non-technical questions,
including;
· Order an upgrade, additional software licenses or related products and services.
· Replace missing or defective media (CD's, or Manuals).
· Update product registration information (name, address, e-mail address or phone
changes).
7.2
Return Policy
Software products purchased directly from National LawForms, Inc., may be returned
within 30-days of the date of purchase for a full refund, provided a Return Merchandise
Authorization or (RMA) number has been issued and the product has been returned in
accordance with the requirements of this policy.
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To obtain an RMA number complete the following steps:
1.
Un register the Bankruptcy Case Software. From within the Bankruptcy Case
Software choose help, then Remove License.
The Remove License: Money Back Guarantee dialog box will be displayed, click the
Remove License button (bottom right of the screen).
The Remove License dialog box will be displayed confirming that the license should
in fact be removed, click Yes.
An RMA number will be generated and issued. It is very important that this number
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be saved and as it will be required in order to receive a full refund.
2.
Complete and fax back the Return Merchandise Authorization Form request (located
on the LawForms Website at: www.nationallawforms.com/technical-support/rmaform.htm) and follow the instructions for shipping back this software.
3.
Send the completed Return Merchandise Authorization Form and the product being
returned to the address provided on the RMA form. The RMA number must be
enclosed within the packaging and clearly displayed on the outside of the box
before shipping any product.
1NOTE:
Shipments received without an RMA number will be granted store credit
ONLY. Sending packages via US Postal Mail is the preferred delivery
method as returned items are delivered to a P.O. Box and packages
shipped C.O.D. or postage due will not be accepted.
All products returned MUST include ALL original materials including all
manuals, and other accessories and documentation provided by National
LawForms, Inc. All items must be returned in resaleable condition, or will
be subject to a 25 percent damage fee.
Once items are received by LawForms, a credit for the purchase price
(excluding shipping and handling charges, which are non-refundable) will
be issued to the credit card used to purchase the product.
Returns can take 4 to 6 weeks to process, so please allow at least TWO
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credit card billing cycles before contacting customer service if a credit on
for a returned item does not appear.
If the value of the items returned exceeds $20.00 it is highly recommended
that the package be insured and/or delivery confirmation obtained to
provide proof of delivery, as LawForms is not responsible for lost or stolen
items.
7.3
Technical Support
LawForms is committed to excellence and strives to provide courteous, prompt,
professional assistance.
Standard Support
LawForms Standard Technical Support is designed for customers who need assistance
getting their new software up and running. This support option offers 90-days of
telephone technical support (from the date of purchase) and unlimited access to online
services to keep you up to date on the latest information regarding LawForms software.
Standard support is provided at no charge to all registered users of LawForms software
and is available Monday through Friday, 8:30 a.m. to 4:30 p.m. Mountain Standard Time
(MST).
Online Support
Technical information is available through several online services 24-hours a day. All
registered LawForms customers have unlimited access to this information.
The LawForms World Wide Web site (www.nationallawforms.com) provides unlimited
access to a variety of company services and product information, including Technical
Support. Click the Support button to review frequently asked questions (FAQ's), search
for solutions to known problems previously encountered or post a question to a support
representative.
Outdated Product Version Support
When a new version of the Bankruptcy Case Software is released, registered users who
have purchased the software within a year of release will have the ability to update to the
latest version for free. Products purchased longer than a year ago will have the option of
upgrading their service contract to obtain product updates.
After the release of a new version, telephone support will be provided for the previous
version for 3 months. Technical information for older versions may still be available via
the support section of the LawForms Web site.
Discontinued Product Version Support
When LawForms announces that a product will no longer be marketed or sold, telephone
support will be discontinued 30 days later. Support will only be available for discontinued
products via the support section of the LawForms Web site.
7.4
Troubleshooting
Internet Resources - Knowledge base
In order to provide current, accurate solutions to technical issues with products
purchased from National LawForms, the section on troubleshooting has been removed
from the Software User Guide and is now located on the Internet. The support
knowledge base is available to answer frequently asked questions, and help troubleshoot
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common mistakes and errors.
To access the LawForms knowledge base, complete the following:
1. Log onto the Internet and access the LawForms Internet Web site:
www.nationallawforms.com.
2. Click the Support button or Link.
3.
Click the Knowledge base Button or Link.
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To navigate simply click on an article of interest or search our database.
1NOTE:
If you are not able to find an answer to the question you have, you can
submit a question directly from the knowledge base or reference the
section Service & Support to find other ways of contacting a technical
support specialist.
© 1992 - 2004 National LawForms, Inc.