1. health and fitness

Expand your universe
Making a ‘Big Bang’ in 2015 - Leading healthcare transformation
Hosted in Auckland, this internationally recognised forum is attracting delegates from the healthcare sector in New
Zealand, Australia, and globally. As a delegate, you will hear from internationally-renowned experts in healthcare
delivery and transformation.
The 4th APAC Forum will be centred on the idea of expanding stellar bodies as a metaphor for the expansion of minds
and knowledge. Our themes (Value Based Healthcare, Leadership, Transformational Change, Co-Design, High Performing
Organisations and Knowledge Management) will be presented with space-based imagery and delegates will be
challenged to expand their universe, take an intergalactic perspective, and make explosive change.
There are over 130 high-profile speakers covering 40+ workshops and panel discussions, not to mention the optional
extra full day ‘intensive’ session. Delegates can expect to hear the stories of individuals who are pioneering change and
making a real difference to their organisation. Register early now!
Register now to reserve your place to
 Look at the how and why of sustainable healthcare transformation.
 Focus on the key drivers for change.
 Gain important insights and information.
 Hear the stories of individuals who are pioneering change.
 Make a real difference to your organisation.
 Take the opportunity to enhance your professional knowledge.
The APAC 2015 programme combines high-level strategic thinking, with practical tools and ‘take home’
information from
 High-profile and renowned international speakers.
 40 + workshops, masterclasses, panel discussions and primers.
 Plus, an optional extra full day ‘intensive’ session, to provide in-depth learning and discussion on a relevant and
thought-provoking topic.
Act now to reserve your place at the premier event on healthcare transformation in Asia Pacific
The APAC Forum 2015 offers innovative ideas and leading-edge solutions for clinicians, managers, policy-makers and
academics; those are seeking to deliver the highest quality healthcare with finite resources and seemingly infinite
demand. Reserve your place today to join healthcare decision-makers this September for Asia-Pacific’s premier
healthcare conference. Visit apacforum.com for more information, and then click on the ‘Register Now’ button.
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E A LT H S Y S T E M I O V AT I O N A N D I M P R O V E M E N T
SUPPORT PROVIDED BY
Intensive Programme – Day 1
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Intensive 01 - Behind The Scenes Of NZ’s Largest Hospital
About the Session:
Take an exclusive tour of this country’s largest hospital, Auckland City Hospital, hosted by the Auckland District Health Board. You’ll see
first-hand how a unique approach can improve patient care, experience, and access to services. You’ll hear directly from those responsible
for innovative changes as you take a peek inside some of the hospital’s clinical areas. Places are limited so please book early to avoid
disappointment. On this tour you will gain insight into:
•
The design that shaped the health and wellbeing lab – a collaboration with Auckland University of Technology
•
Accelerated releasing time to care – a new approach that has seen patient direct care time increase from 16% to 72% management
operating system in action – aligning strategy to action at all levels
During this intensive you will:
See first-hand improvement in practice as you take an exclusive behind-the-scenes tour of Auckland City Hospital.
Speaker:
•
•
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Dr Andrew Old, Public Health Physician, Chief of Strategy, Participation & Improvement, Auckland District Health Board, NZ
Intensive 02 - Striving For Equity In Maaori And Pacific Health
About the Session:
In this intensive you’ll participate in three separate, but connected, sessions that will enhance your efforts in addressing persistent health
equity issues pertaining to both Maori and Pacific people. Part one will focus on performance improvement. You’ll discover how the
Institute for Healthcare Improvement’s “Model for Improvement” can be applied in various settings including addressing Maaori health
equity issues. Part two will focus on Smokefree innovation and best practice, and you’ll discuss key sectorial initiatives and the Quit bus
innovation. The final session in the equity intensive will introduce you to the innovative new Fanau Ola model of care, with its positive
Pacific Fanau outcomes, recently implemented at Counties Manukau.
During this intensive you will:
•
In this intensive you’ll participate in three separate, but connected, sessions that will enhance your efforts in addressing persistent
health equity issues pertaining to both Maaori and Pacific people.
Speaker:
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Dr George Gray, Specialist Public Health Physician, working in public practice with Bay of Plenty District Health Board, NZ
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Tania Wolfgramm, Senior Programme Manager, Pacific Health, Counties Manukau Health, NZ
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Vicki Evans, Programme Manager, Smokefree, Counties Manukau Health, NZ
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Elizabeth Powell, General Manager, Pacific Health Development, Counties Manukau Health, NZ
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Intensive 03 - Workplace Mindfulness: Developing Resilient Individuals In Healthcare
About the Session:
If you’re interested in maintaining your own wellbeing, as well as the wellbeing of those in your teams, this is the intensive for you.
Mindfulness is more than a buzzword – there’s accumulating research evidence to back it up. Time Magazine calls it a ‘mindful revolution’.
This intensive is suitable for anyone interested in what mindfulness has to offer. You will benefit from a refreshing resilience-building day
delivered by two experienced and registered mindfulness teachers who have first-hand experience of working in acute healthcare.
During this intensive you will:
•
Gain an understanding of what mindfulness is and how it can contribute to your wellbeing and the wellbeing of your staff. You will
be introduced to a few key practices, which you can put to use immediately to hone your attention for the rest of APAC.
Speaker:
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Dr Jo Soldan, Senior Clinical Psychologist, NZ
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Dianne May, Co-Director, Mindfulness Auckland, Member NZAC, NZ
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Intensive 04- A High-Flying Example Of Quality And Safety
About the Session:
Air New Zealand pride themselves on quality and safety and have been recognised as Airline of the Year 2010 and 2012 by Air Transport
World. Independent reviews call them a leader in innovation, value, passenger comfort, service and satisfaction. In so many ways Air
New Zealand has got it all right. During this intensive we’ll look to the aviation industry to see how they translate the dimensions of
quality into reliable high performance. You will have the unique opportunity to learn from a world-renowned company outside the
healthcare sector but who face similar challenges regarding quality improvement, performance, and safety issues. A visit to their
operations room at Auckland Airport will give you the chance to see it all come together – in real time, in the real world.
During this intensive you will:
•
Visit Air New Zealand’s operations’ room and hear how the dimensions of quality, which we are familiar with in a healthcare
setting, translate to aviation. You will see first-hand what it takes to deliver award-winning high performance on the world stage.
Host:
•
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Details to follow
Intensive 05 - Introduction To Practical Improvement Science
About the Session:
Quality improvement in healthcare has evolved from focusing on quality assurance to understanding that transformational improvements
are the only way health systems will continue to be sustained. This intensive will provide you with the foundation concepts of
improvement and the tools you need to apply them practically within your organisation. You will discover how Improvement Science can
engage frontline staff in delivering improvements and you will learn how the Model for Improvement can help to test, implement and
sustain change.
During this intensive you will:
•
Discover how Improvement Science can engage frontline staff in delivering improvements. Understand how the Model for
Improvement can help to test, implement and sustain change. And learn simple tools that will arm you and your colleagues with
ways to turn ideas into action.
Speaker:
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Brandon Bennett, Principal Advisor, Improvement Science Consulting, US
•
•
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Ian Hutchby, Improvement Advisor, Development and Delivery Team at Ko Awatea, NZ
Stephanie Easthope, Faculty Manager - Development and Delivery Team at Ko Awatea, NZ
Intensive 06 - Radical Rethink: Engaging Staff, Patients and Families In Improvement
About the Session:
Looking for new ways to capture the imagination and engagement of staff, patients and family members? There are many new tools and
approaches to engagement, from storytelling, personal narratives and shifting mindsets, to the use of social media. Communication is a
core strategy to improve quality of care. You will explore how both traditional and new communication approaches can help you share
your story, connect and maintain momentum. Key to engagement is understanding and addressing the cultural and adaptive aspects to
change. This highly interactive session is open to anyone who wants to improve care and will help you to get your head around the
various channels and opportunities available for engagement, without being overwhelmed by them. You will leave with the beginning of
an engagement plan to implement when you go back home.
During this intensive you will:
•
Learn how to engage people in a meaningful way through story-telling, understanding mindsets and developing a narrative. You’ll
be introduced to various communication tools and gain an understanding of how to use them to further your quality improvement
efforts.
Speaker:
•
Andrew Cooper, Communications Manager, NHS Public Health Wales, UK
•
Christina Krause, Executive Director, BC Patient Safety & Quality Council, Canada
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Intensive 07 - Be The Change You Want To See - Create Exceptional Experiences
About the Session:
Mahatma Gandhi famously said “Be the change you want to see”. When asked about health and care services, most of us want the best
in terms of technical skills, reliability, safety and experience. But we are not there yet. This issue continues to be one of the fastest
growing improvement and policy topics. Do you really know how you are doing and what patients really think of the service you
provide? Do you really know how you can effectively engage patients at strategic, operational and direct care level to transform your
service? You will gain an understanding the value and impact of co-design, and take away a range of tools that will help you to
appreciate the true experience of patients, families and staff. Come and find out how you can ”be the change you want to see”.
During this intensive you will:
•
Increase your knowledge of how to effectively work with patients, families and staff to improve health care services. You will gain
an understanding of the value and impact of co-design and take away a range of tools that will help you to appreciate the true
experience of patients, families and staff.
Speaker:
•
Dr Lynne Maher, Director of Innovation, Ko Awatea, NZ
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Intensive 08 - Putting Patient Safety In The Spotlight
About the Session:
This session is designed to prepare physician leaders as well as clinical and operational managers to lead strong and effective patient
safety programmes from where they stand in the organisation. Participants will have the opportunity to move from science to execution
and apply their learnings for practical situations they will encounter in their roles. During this interactive session there will be a focus on
three cornerstones of an effective patient safety programme: culture, communication, and measurement.
During this intensive you will:
•
Take part in an interactive session that puts the spotlight on the cornerstones of an effective patient safety programme: culture,
communication, and measurement.
Speaker:
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Charles Vincent, Director of the Imperial Centre for Patient Safety and Service Quality (CPSSQ) and the Clinical Safety Research Unit,
Imperial College, London, UK
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Maxine Power, Director of Innovation and Improvement Science, Salford Royal NHS Foundation Trust, UK
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Professor Dorothy Jones, Executive Director, Quality & Safety Division Professor, Clinical Safety & Quality, Curtin University, AU
Intensive 09 - Riding the data wave - using analytics, mobility and Watson for better health outcomes
About the Session:
During this session you’ll explore how to use ‘big’ to become more agile, efficient and competitive. You’ll find out what big data means
and how it can be used to spot trends, show linkages, highlight patterns of human behaviour, improve healthcare and enable predictive
modelling. The amount of medical information is doubling every five years and much of this data is unstructured - often in natural
language - and physicians simply don't have time to read every journal. Mobile devices are transforming the way we work and live and
healthcare is no exception. We will look at how smartphones are being used as monitoring devices providing information to health
professionals. And you’ll hear from hospital practitioners and end-users who will share successful models and challenges of adapting to big
data technologies in terms of analytics, mobility and IBM Watson.
During this intensive you will:
•
Explore how to use ‘big’ to become more agile, efficient and competitive. You’ll find out what big data means and how it can be
used to spot trends, show linkages, highlight patterns of human behaviour, improve healthcare and enable predictive modelling.
Speaker:
•
Details to follow
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Intensive 10 - Large Scale Change To Achieve Best Care Everywhere
About the Session:
Variation in health care delivery is universal; the capacity to execute reliable best practices widely at scale is not. Presenters from Kaiser
Permanente in the United States and the New Zealand Cardiac Care Network will lead a highly interactive session to help participants
learn the leadership, technical, and social networking skills to break down barriers and optimise the odds of successful, sustainable change
and spread at scale. This session would suit anyone interested in promoting step change. You will explore the leader’s role in achieving
spread, scale and sustainability of change, and how to assess practice and site readiness to determine potential success and required
changes.
During this intensive you will:
Take part in an interactive session where you will learn the leadership, technical, and social networking skills to break down barriers
and optimise the odds of successful, sustainable change and spread at scale.
Speaker:
•
•
•
•
•
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Lisa Schilling, Vice President, Healthcare Performance Improvement, Director, Care Management Institute Center for Health System
Performance, US
Jonathan Gray, Director, Ko Awatea, NZ
Amy Compton-Philips, Chief Quality Officer, The Permanente Federation, Kaiser Permanente, US
Dr Andrew Kerr, Clinical Head, Department of Cardiology at Middlemore Hospital, CMH, NZ
Intensive 11 - Making The Difference That Makes The Difference
About the Session:
This workshop is an introduction to regenerative living systems thinking and to seeing how each how each of us can play an active role
in truly sustaining life in our unique communities. “Regenerative development” is a continual process that builds the capacity, capability,
and will of stakeholders to serve as co-designers and active participants in evolutionary transformation. “Regenerative design” is the
process for reversing systemic decline and creating the basis for self-renewing systems health.
The workshop comprises a highly interactive set of experiential exercises, discussion of how natural systems offer a means for whole
systems thinking and transformation, and frameworks for engaging such an approach illustrated with case studies. This approach is
applicable to business models, community wellbeing and your own life. It calls for a shift in thinking from “doing less damage” to
regenerating self-renewing systems health.
During this intensive you will:
Learn to appreciate the value working with whole system patterns. You’ll explore regenerative living systems thinking (a meaningful
and developmental approach to design and planning) which has been proven to deliver massive change through aligning our efforts
with natural patterns of behaviour.
Speaker:
•
•
Bill Reed, World renowned architect designer and ecologist, US
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Intensive 12 - Moving Upstream: Activating People to Create Health
About the Session:
The shift from a predominant focus on treatment to prevention is a challenge faced by health systems around the world. With increasing
demands on health systems, aging populations and diminishing resources, moving upstream to create health is vital. Yet, how can health
systems make this seemingly impossible shift? This workshop will introduce participants to Community Organising as a pathway for
achieving this. Community Organising is an approach to social change that enables people with the greatest interest in change to turn the
resources they have into the power they need to enact and protect it. Hear the stories of their learning journey and build your own
understanding of Community Organising to consider ways that it might apply to your own work.
During this intensive you will:
Get a broad introduction to Community Organising and understand what it takes to partner with constituencies in ways that build
their own capacity to take action on their own health. You’ll be compelled to think about how community organising might apply to
your own work.
Speaker:
•
•
•
•
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Hahrie Han, Associate Professor of Political Science, Wellesley College, Massachusetts, US
Dr Margaret Aimer, Development & Delivery Lead, Ko Awateam, NZ
Alexander Nicholas, Lead organiser for ‘Handle the Jandal’ at Ko Awatea, NZ
Intensive 13 - The Science Of Complexity
About the Session:
We all know why healthcare systems around the world need to change, yet the current evidence on the effectiveness of organisational
change gives us little cause for hope that we will be successful. The science of complex adaptive systems provides insights that offer hope
of escaping this paradox; but in order to be successful, we have to be prepared to change ourselves before we try and change our
systems. This change includes addressing our flawed assumptions about the nature of change; that it is subject to our will, that everyone
involved is rational and that there are a finite and determinable number of steps to any change. This interactive session will provide you
with new ways of thinking about change and a range of tools and methods for change in complex systems that participants can apply in
their own organisations. It includes presentations, group work and discussion to ensure that you maximise your learning.
During this intensive you will:
Distinguish between simple, complicated and complex systems and how this affects your transformational change efforts. You’ll
appreciate the new mindset required and you’ll learn what it takes to be a leader of transformational change in a complex system.
Speaker:
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Alex Twigg, Campaign Manager, Ko Awatea, NZ
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Martin Chadwick, Director Allied Health, Counties Manukau Health, NZ
•

Intensive 14 - The Alfred Way
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Details to follow
Intensive 15 - Commissioning
•
Details to follow
Welcome Reception
Welcome reception and the opening of the conference exhibition hall.

At the SkyCity Convention Centre – Concourse – 5:30-6:30pm
Talks to Incite
A series of talks from local innovators hosted by Petra Bagust, following welcome reception from 6:30-8:00pm.

Confirmed speakers include:
•
•
Peter Beggs- Chief Executive of Antarctica NZ
Hannah Hudson – Champion Problem Solver
•
•
Mark Gee - Astrophotography
Tariq Habibyar – Educator Philanthropist
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General Programme – Day 2
THU 24th
APAC FORUM 2015 PROGRAMME DAY 2
September
8:30am
Opening Plenary – Hosted by Petra Bagust
8:30am
Opening Ceremony – New Zealand Ball Room
9:15am
JONATHON GRAY, KEYNOTE 1 – New Zealand Ball Room
Morning Tea and Visit Exhibitions – Sky City, Level 4 The Auckland Rooms
Concurrent Session A
10:15 – 10:45am
10:45am
Communication:
It’s More Than
Words
12 – 12:45pm
12:45pm
2:15pm
4 -5:00pm
Social Power To
Improve Health
And Wellbeing
My Story – A
patients journey
& selected
abstracts
Keeping Well in
Your Own
Backyard 1 –
Primary Care
Ready Made 1 Things That
Work!
Medical
behaviour
Beyond Safety
To
Improvement The Role Of
Workforce
Regulations
Greening Our
Healthcare
Reshaping And
Co-Design:
Knowing Your
What is it, how
Future
do you do it,
Efficiency - An
and what
Essential
impact does it
Domain Of
bring?
Quality
Keeping Well
In Your Own
Backyard 2 –
Primary Care
Ready Made 2
– Things That
Work! Doctors:
The Good, The
Bad And The
Ugly
Details to
follow
Time Quality
Care – The
Alfred
Ready Made 3
– Things That
Work!
Practical
Improvement
Details to
follow
Changeover
Concurrent Session C
Measurement
& Monitoring
Safety
3:30 – 4:00pm
Cincinnati
Children’s
Hospital
The Best At
Getting Better
Lunch and Visit Exhibitions – Sky City, Level 4 The Auckland Rooms
Concurrent Session B
Improved
Outcomes
Before And
Beyond The
Wire
2 – 2:15pm
Large Scale
Change
Examples From
Around The
World
Mindfulness In
Practice
The Benefits
Are There!
Everyone
Wins!
Reducing
Hospital
Admission
Through Better
Care
Conversations
That Matter End Of Life
Don’t Wait
Until It’s Too
Late
The Message
in Your Story
Afternoon Tea and Visit Exhibitions – Sky City, Level 4 The Auckland Rooms
Plenary Session 2 – Hosted by Petra Bagust
ITAY TALGAM, KEYNOTE 2 – New Zealand Ball Room
7:00pm
GALA DINNER
EXCELLENCE AWARDS
Shed 10, Auckland Waterfront
THEMES
Value-Based Healthcare Co-Design Leadership Transformational Change High-Performing Organisations Knowledge
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General Programme – Day 3
FRI 25th
September
APAC FORUM 2015 PROGRAMME DAY 3
8:30am
Plenary Session – Hosted by Petra Bagust
8:30am
Poster Awards Ceremony
9:15am
CHARLES VINCENT, KEYNOTE 3 – New Zealand Ball Room
Morning Tea and Visit Exhibitions – Sky City, Level 4 The Auckland Rooms
Concurrent Session D
10:15 – 10:45am
10:45am
Health Plays
Production,
‘Hear Me!’
Subject to
sponsorship
12 – 12:45pm
12:45pm
2:15pm
Interviews With
Great Leaders
SHINe Singapore
Health
Improvement
Network
Improvement
From An
Academic
Perspective
Innovation &
Improvement
The Australia
Experience
Ready Made
6 – Things
That Work!
Ideas Worth
Implementing
Practical
Leadership In
Microsystems
Improving
Care:
The Tan Tock
Seng Hospital
Journey
Global Health
Stories From
The Desert
Details to
follow
Session
details to
follow
Ready Made
8 – Things
That Work!
The Haelo
Experience –
Improving
Salford And
Beyond
Accreditation
And Beyond
Apollo
Hospitals
Group
Ready Made 9
– Things That
Work! The
Australian
Way
Details to
follow
Changeover
Concurrent Session F
Ready Made
7 – Things
That Work!
Session
details to
follows
Ready For
Something
Really Big?
Big Data
What’s Going
On In Asia?
Emerging
Trends In
Healthcare
4:00pm
Afternoon Tea and Visit Exhibitions – Sky City, Level 4 The Auckland Rooms
Plenary Session – Hosted by Petra Bagust
4:00pm
RUBY WAX, KEYNOTE 4 – New Zealand Ball Room
3:30 - 4:00pm
5-5:30pm
Ready Made 5 –
Things That
Work!
Measurement,
Data And
Benchmarking
For
Improvement
Lunch And Visit Exhibitions – Sky City, Level 4 The Auckland Rooms
Concurrent Session E
Challenging
The Status
Quo:
The Story of
Enhanced
Recovery
After Surgery
2 – 2:15pm
Striving For
Equity In
Maaori And
Pacific Health
Ready Made 4 –
Things That
Work!
Practical
Lessons In
Medication
Safety
Closing Ceremony
THEMES
Value-Based Healthcare Co-Design Leadership Transformational Change High-Performing Organisations Knowledge
Tentative programme - subject to change.
Latest programme information is available at apacforum.com or on the APAC Forum App.
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