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TERMS & CONDITIONS |
SHIPPING & RETURNS
COMPANY DETAILS
THIS WEBSITE IS OWNED AND OPERATED BY ATELIER D’EXCEPTION LTD, REGISTERED IN ENGLAND AND WALES UNDER REGISTRATION NUMBER 8542858. THE REGISTERED OFFICE ADDRESS IS 341 GARRATT LANE, SW18 4DX, UNITED KINGDOM.
CONTRACT FOR SALE, PAYMENT AND SHIPPING
ALL PRODUCTS OF ATELIER D’EXCEPTION ARE INDIVIDUALLY PRODUCED ON YOUR REQUEST. AFTER RECEIVING YOUR PRICE REQUEST EMAIL ATELIER D’EXCEPTION RESPONDS WITHIN ONE DAY STATING THE PRICE, DELIVERY TIME AND OFFERING YOU THE POSSIBILITY TO ACCEPT THE OFFER AND PAY VIA OUR WEBSITE. DURING THE PAYMENT PROCESS DELIVERY COSTS AS STATED BELOW
WILL BE ADDED. PLEASE NOTE THAT WE ONLY PROVIDE A LIMITED AMOUNT OF BAGS PER DESIGN.
AS SOON AS FULL PAYMENT IS RECEIVED IN THE ACCOUNT OF ATELIER D’EXCEPTION YOU WILL RECEIVE A PAYMENT
CONFIRMATION EMAIL ABOUT YOUR ORDER.
AFTER RECEIPT OF PAYMENT THE PRODUCTION STARTS AND A CANCELLATION OF YOUR ORDER WILL NOT BE POSSIBLE ANYMORE.
YOUR BAG WILL ARRIVE WITH A DUSTBAG AND SWING TICKET.
ONCE ITEMS HAVE BEEN DISPATCHED ATELIER D’EXCEPTION IS UNABLE TO REDIRECT THE ORDER.
UK DELIVERY: SHIPPING WILL BE VIA OVERNIGHT DELIVERY USING THE ROYAL MAIL SPECIAL DELIVERY PRE 1PM SERVICE.
ALL DELIVERIES ARE FULLY INSURED AND TRACKED. DELIVERY COSTS ARE NON REFUNDABLE.
DELIVERY COSTS: WITHIN THE UK 10 GBP PER PIECE, WITHIN THE EU 20 GBP PER PIECE, OUTSIDE THE EU 27 GBP PER PIECE.
SHIPMENT CAN TAKE UP TO 3-4 WORKING DAYS. INTERNATIONAL DELIVERY: SHIPPING WILL ONLY BE VIA WELL NAMED COURIER
COMPANIES AND THE COSTS WILL BE SHOWN ON THE OFFER. NO VAT WILL BE CHARGED FOR SHIPMENTS OUTSIDE THE EU. YOU
WILL BE LIABLE TO PAY THE TAXES ON THE SHIPMENT IN YOUR OWN COUNTRY.
ATELIER D’EXCEPTION WILL NOT BE RESPONSIBLE FOR DELAYS CAUSED BY THIRD PARTIES.
FOR YOUR OWN SECURITY, ALL ORDERS REQUIRE A SIGNATURE UPON RECEIPT.
PRODUCTS
ALL LEATHERS ARE CAREFULLY SELECTED. OCCASIONAL IRREGULARITIES IN THE SKIN MARKINGS ARE THE NATURAL
CHARACTERISTICS OF THE ANIMAL AND SHOULD NEVER BE CONSIDERED IMPERFECTIONS. THE SKINS SCALES MAY LIFT OVER TIME.
THE COMPONENTS AND JEWELLERIES ARE MADE OF HIGH QUALITY BASEMATERIAL, PLATED AND FINISHED WITH A PROTECTIVE
COVER. EVERY SINGLE JEWELLERY PIECE IS CRAFTED WITH ATTENTION TO DETAIL, HOWEVER, THE SURFACE AND COLOUR COULD
CHANGE OVER TIME CAUSED BY WEAR AND TEAR.
BAG COLOURS, MATERIALS, HARDWARE AND JEWELLERIES SHOWN ON THE WEBSITE ARE DISPLAYED AS ACCURATELY AS
POSSIBLE, BUT PLEASE BE AWARE THAT COMPUTER SCREENS INFLUENCE THE APPEARANCE.
PRODUCT CARE
WE ADVICE YOU THAT ALL BAGS AND ITS COMPONENTS SHOULD BE PROTECTED FROM RAIN, HUMIDITY, HEAT, DRYNESS AND
DIRECT SUNLIGHT. IF YOUR BAG GETS WET, PAT GENTLY WITH A CLOTH AND ALLOW IT TO DRY AT ROOM TEMPERATURE. STORE
YOUR BAG IN THE DUSTBAG PROVIDED AND KEEP IT IN A COOL DRY PLACE. PLEASE TAKE CARE THAT NO ACIDITY WILL BE IN
CONTACT WITH THE BAG.
GENERALLY, BAGS SHOULD ONLY BE “TREATED” BY SPECIALISED PRODUCTS AND CRAFTSMEN/COMPANIES.
RETURNS
ALL PRODUCTS ARE PRODUCED ESPECIALLY ON YOUR REQUEST AND ARE THEREFORE NOT RETURNABLE.
WEAR AND TEAR DAMAGES ARE NEVER CONSIDERED TO BE FAULTY. ATELIER D’EXCEPTION ACCEPTS RETURNS ONLY IN CASE OF
MANUFACTORING FAULTS SIX MONTHS AFTER RECEIPT OF GOODS.
IN THIS CASE, PLEASE CONTACT ATELIER D’EXCEPTION IMMEDIATELY VIA EMAIL SENT TO [email protected] STATING
THE REASON FOR A RETURN. ATELIER D’EXCEPTION ADVISES YOU ON THE RETURN ADDRESS. PLEASE SEND YOUR BAG BY
REGISTERED POST AS ATELIER D’EXCEPTION WILL NOT BE LIABLE FOR THE RETURN SHIPPING. ONCE THE BAG IS RECEIVED ATELIER
D’EXCEPTION WILL GET IN CONTACT WITH YOU TO CONFIRM YOUR RETURN REQUEST. IF A MANUFACTORING FAULT IS CONFIRMED
AND ONLY IN THE EVENT THAT THE FAULT CAN’T BE REPAIRED THE PURCHASE PRICE WILL BE REFUNDED.
OUTSIDE THE EU, CUSTOMS DUTIES AND SALES TAXES ARE NON-REFUNDABLE THROUGH ATELIER D’EXCEPTION. YOU MAY BE ABLE
TO RECOVER THESE BY CONTACTING YOUR LOCAL CUSTOMS BUREAU DIRECTLY.
REFUNDS WILL BE CARRIED OUT WITHIN 3 DAYS AFTER CONFIRMATION.
POSTAGE AND PACKING CHARGES WILL NOT BE REFUNDED, THE COST OF RETURNING THE BAG WILL BE COVERED BY THE
CUSTOMER. WE RESERVE THE RIGHT TO CHARGE FOR RE-POSTING OF PRODUCTS RETURNED IN ERROR.
DISCLAIMER
ANY USE BY YOU OF ATELIER D’EXCEPTIONS WEBSITE IS CONDITIONAL ON YOUR ACCEPTANCE OF ATELIER D’EXCEPTIONS TERMS AND CONDITIONS. YOUR
CONTINUED USE MEANS THAT YOU HAVE ACCEPTED THESE TERMS. ATELIER D’EXCEPTION MAY CHANGE THESE TERMS WITHOUT LETTING YOU KNOW AND
THEREFORE IT IS UP TO YOU TO CHECK THIS PAGE FOR ANY CHANGES. THE INFORMATION CONTAINED IN THIS WEBSITE AND PROVIDED BY ATELIER D’EXCEPTION IS FOR GENERAL
INFORMATION PURPOSES ONLY. WHILE ATELIER D’EXCETPION ENDEAVOURS TO KEEP THE INFORMATION UP TO DATE AND CORRECT,
ATELIER D’EXCEPTION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ABOUT THE COMPLETENESS, ACCURACY, RELIABILITY, SUITABILITY
OR AVAILABILITY WITH RESPECT TO THE WEBSITE OR THE INFORMATION, PRODUCTS ON THE WEBSITE FOR ANY PURPOSE. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS
THEREFORE STRICTLY AT YOUR OWN RISK. IN NO EVENT WILL ATELIER D’EXCEPTION BE LIABLE FOR ANY LOSS OR DAMAGE INCLUDING
WITHOUT LIMITATION, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, OR ANY LOSS OR DAMAGE WHATSOVER ARISING FROM LOSS OF DATA OR PROFITS ARISING OUT OF, OR IN
CONNECTION WITH, THE USE OF THIS WEBSITE. EVERY EFFORT IS MADE TO KEEP THE WEBSITE UP AND RUNNING SMOOTHLY. HOWEVER, ATELIER D’EXCEPTION TAKES NO RESPONSIBILITY FOR, AND WILL NOT BE LIABLE FOR, THE WEBSITE BEING TEMPORARILY UNAVAILABLE DUE TO TECHNICAL ISSUES BEYOND OUR CONTROL.
LEGAL GOVERNANCE
THIS WEBSITE, ITS CONTENTS AND ANY CONTRACTS ARISING OUT OF IT ARE GOVERNED BY ENGLISH LAW. BY ENTERING INTO A CONTRACT BOTH PARTIES AGREE TO SUBMIT TO
THE EXCLUSIVE JURISDICTION OF THE COURTS OF ENGLAND AND WALTES. IF ANY PROVICI ON OF THESE TERMS AND CONDITIONS SHALL BE UNLAWFUL, VOID OF FOR ANY REASON UNFORCEABLE, THEN THAT PROVISION SHALL BE DEEMED SEVERABLE FOR THESE TERMS AND CONDITIONS AND SHALL NO THIS
WEBSITE AND ITS CONTENT, THE COPYRIGHT, TEXT, PHOTOGRAPHS AND INTELLECTUAL PROPERTY ARE OWNED BY ATELIER D’EXCEPTION LTD - ©
ATELIER D’EXCEPTION LTD 2014. ALL RIGHTS RESERVED. THE CONTENTS OF THE SITE ARE INTENDED SOLELY FOR PERSONAL, NON-COMMERCIAL USE.
ANY REDISTRIBUTION OR REPRODUCTION OF PART OR ALL OF THE CONTENTS IN ANY FORM IS PROHIBITED.
COPYRIGHT
THIS WEBSITE AND ITS CONTENT, THE COPYRIGHT, TEXT, PHOTOGRAPHS AND INTELLECTUAL PROPERTY ARE OWNED BY ATELIER D’EXCEPTION LTD - © ATELIER D’EXCEPTION LTD
2014. ALL RIGHTS RESERVED. THE CONTENTS OF THE SITE ARE INTENDED SOLELY FOR PERSONAL, NON-COMMERCIAL USE. ANY REDISTRIBUTION OR REPRODUCTION OF PART OR
ALL OF THE CONTENTS IN ANY FORM IS PROHIBITED.