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Thank you for choosing Austin Concrete to create
your unique one of a kind concrete countertop!!
We enjoyed creating this new unique kitchen with
you!
We are confident you will enjoy your countertops for
years! We appreciate your feedback and photos!
Feel free to email pictures of your finished kitchen
with all your personal touches and we will showcase
your kitchen on our website. If you would like to show
us how your kitchen turned out please send us a
picture to
[email protected]
If you ever have any questions or concerns don’t
hesitate to email or call
Tawna 641-521-2134
Attached is a copy of care instructions and
procedures to keep your countertop looking fantastic
Again thank you for choosing Austin Concrete for your
countertop needs and also give us a call with any
future concrete needs!! Decorative patios, driveways
and more
Shane and Tawna Austin
Austin Concrete
www.austincrete.com
Austin Concrete Countertop Care
For your first 7 days after installation, to aid in curing and hardening of the
counters, use counters Sparingly. Avoid storing items of weight such as full
pots, pans, blenders, toaster ovens, coffee maker for 14 days,
Keep your counters Indoor only
These counters are not intended for outdoor use
Cleaning
Most dirt &residue
Use soapy water or quality non-aerosol window cleaner, rinse and wipe
completely dry with a soft cloth or non-abrasive sponge.
Preventing hard water marks
Rinse and wipe completely dry after cleaning; clean up spills before they dry
using a soft cloth or non-abrasive sponge.
Removing hard water marks
Use a non-aerosol cleaner formulated for removing hard water marks such as
windex or a mixture of vinegar and water. Rinse and wipe dry within a few
minutes after applying using a soft cloth or non-abrasive sponge.
Difficult residue
Use warm water and non abrasive sponge. Wipe dry using a soft cloth or nonabrasive sponge.
Disinfecting
Occasionally, wipe surface with diluted non-bleach disinfectant such as
nonbleach 409 or comparable product. Rinse top thoroughly with water and wipe
completely dry with soft cloth.
Avoid getting cleaners and solutions in your eyes or bare skin. Always follow the
manufacturer's safety instructions.
Preventing Heat Damage
Always Minimize Direct Heat Contact
DO NOT PLACE HOT POTS, PANS, ETC., DIRECTLY ON THE COUNTERTOP
SURFACE. Counters should not be exposed to direct heat exchange. The
scorch resistance has been tested to 500°F for oven pans and may possibly
tolerate a BRIEF moment of direct heat.
Always use heat trivets or hot pads when placing any hot
object on any surface. Always use a trivet under your portable heat generating
appliances such as toaster ovens, griddles, fryers, and crock pots.
Preventing Other Damage
Avoid Strong Chemicals
Strong chemicals, such as paint and nail remover may damage the finish of your
Austin Concrete countertop. If a spill does occur, promptly flush the surface with
water and fully rinse.
Avoid Cuts/Scratches
Do not cut directly on the concrete countertop. Use a quality cutting board. Use
of coasters and placemats will reduce scratching.
Standard Counter Warranty
Austin Concrete hereby warrants all work for a period of one year after completion against any
defects in workmanship.
Austin concrete has a 5 year limited countertop warranty to repair or
replace countertops.
This includes overlay delamination only, not sealant
Dings or chips on edges of counters
Austin Concrete will return to fix any slight ding’s or chips to edges of counter at no cost to the
homeowner
Whether Austin Concrete performs repair or replacement of your installation, we will seek to
obtain the best possible result, but exact color match cannot be guaranteed.
Concrete surfaces are intended to have a natural and non-uniform appearance, thus this limited
warranty does not cover any variances in color, shade, or gloss level.
This warranty does not cover products that have not been paid for in full.
This warranty does not cover products that you, the customer, decide you do not like after
installation due to color, edging styles or other opinions based on personal preference.
This warranty does not cover products exposed to abnormal use or conditions or abuse in any
way. “Abnormal use or conditions” includes, but is not limited to, damage from mishandling or
misuse, damage from excessive heat, scorching exposure to ultraviolet light, physical or chemical
abuse, acid etching, staining or damage from improper care and maintenance or damage from
impact damage or breaking due to customer abuse. Furthermore, this warranty does not cover
any damage to the concrete counters caused by improperly installed, used or maintained
appliances which are either built into the counter or placed or stored on counter
“Physical, chemical or other abuse” includes any use of the product that is unreasonable
considering the normal and expected uses of such products, and includes, but is not limited to,
damage from use of improper cleaning solutions, leaving substances, such as bleach or drain
cleaner on the product without prompt cleaning, the dropping of heavy objects on surfaces,
excessive weight on the surface, or product which has not been maintained in accordance with
Austin Concrete Countertop Care Instructions provided
Excessive Heat: Thermal damage, which can occur when a hot pot, pan, dish or any other
receptacle or object is left on the countertop for more than a brief period. “Excessive heat” means
exposure to heat of such a degree that white marks, yellow marks or dents appear in the counter.
Damage Around a cooktop, hot tray, heat lamp or buffet top may appear by permitting cookware
that is on or partially on heating elements to overhang the countertop or other heat source to
cause excessive heat on the countertop or any heat for excessively lengthy periods of time.
Common sense should be exercised by using trivets when putting hot objects directly from a heat
source onto the product or when exposing the product to heat. Damage from excessive heat is
not considered to be a material defect, but rather, subject to proper care and maintenance by
you.
Scratches: Austin Concrete counters are scratch resistant, however, it can be scratched when
proper care is not used, and accordingly, scratches in your counter installation are not covered by
this warranty. Cutting boards should always be used as part of your proper care and
maintenance. Although scratches are not covered in the warranty should you scratch your
counter Austin Concrete can repair the counter for a reasonable resurfacing fee to create like new
countertops again.
Staining: Austin Concrete Counters are stain-resistant, but not stain proof. Staining is not covered
by this warranty. You can view our stain cleaning guidelines on our website shown or the
beginning of this document. Our 100% solids epoxy counters are extremely stain resistant, with
general cleaning practices there should be no worries of stains to your counters. The only things
that may stain your counters would be strong chemicals stains or acid stains. It would be
extremely rare to have any staining on these counters
Austin Concrete is not responsible for damage or injury caused in whole or in part by acts of God,
job site conditions, architectural and engineering design, structural movement or settling, acts of
vandalism, or accidents. “Acts of nature” include, but are not limited to, exposure to the outdoors,
weather effects and fire.
In addition, Austin Concrete shall not be responsible for any damage or injury caused in whole or
in part by climate, job site condition, architectural and engineering design, structural movement,
acts of vandalism, accident, war.
Austin Concretes obligation under this warranty is limited solely to the repair or replacement of
the Counter product covered by this warranty, including necessary labor charges needed to
repair, remove or replace the product.
This warranty does not cover any additional or supplemental repairs or modifications such as, any
plumbing, electrical, tile or wall surface modifications that may be necessary to repair or replace
the Austin Concrete counter services covered under this limited warranty; such other repairs and
modifications shall be the responsibility of the customer.
The owner must reasonably cooperate with Austin Concrete or its service agents in their efforts to
perform their obligations under this warranty. All decisions regarding the existence of
manufacturing defects or decisions affecting this warranty shall be made by Austin Concrete and
shall be final and binding upon the parties.