1. finance
2. bank
3. bank account

SWITCH GUARANTEE
M&S Bank is pleased to offer the Current Account Switch Guarantee.
The service is designed to be simple, reliable and hassle-free.
THE SWITCHING PROCESS
Once your switching date has
been agreed, the switching
process will start 6 working
days in advance of that date.
Current Account
Switch Guarantee
Your old bank will automatically send
us details of your regular payments
(Direct Debits, standing orders and
bill payments).
We have designed the Current Account Switch Service to let you switch your current account from
one bank or building society to another in a simple, reliable and hassle-free way. It will only take
seven working days. As your new current-account provider we offer the following guarantee.
• The service is free to use and you can choose and agree your switch date with us.
• We will take care of moving all your payments going out (for example, your Direct Debits and standing
orders) and those coming in (for example, your salary).
• If you have money in your old account, we will transfer it to your new account on your switch date.
• For 13 months, we will arrange for payments accidentally made to your old account to be
automatically redirected to your new account. We will also contact the sender and give them your
new account details.
• If there are any issues in making the switch, we will contact you before your switch date.
• If anything goes wrong with the switch, as soon as we are told, we will refund
any interest (paid or lost) and charges made on either your old or new current
accounts as a result of this failure.
For more information go to www.simplerworld.co.uk
Switching process begins
We’ll let your old bank know you’re
moving and ask them to close your old
account once everything has been
transferred safely. Once this process
has started, only certain elements can
be cancelled.
You’ll then receive your £125
M&S gift card as a thank you
from us within a month of the
switch being completed.
We’ll set up all the payment mandates
on your new account, inform all your
Direct Debit originators that you’ve
moved banks and give them your new
details. Your employer will also be
notified so your salary will be redirected.
The switch date
Your old bank account will close and
any remaining credit balance will
be transferred to your new current
account. We will write to you to let
you know the move is complete.
Any credits or debits accidentally sent to
your old account will be redirected safely
to your new one for 13 months, giving
you plenty of time to make sure you’re
happy that everything is as it should be.
OFFER TERMS AND CONDITIONS FOR THE £125 M&S GIFT CARD
FOR SWITCHING TO M&S BANK
1. If you meet all the following requirements, you will
qualify for the switching offer described in clause 2
below:
a) you must apply for and successfully open, an M&S
Current Account (“Qualifying Account”) between
17 February 2015 and 31 March 2015.
This means that:
• you must have met all our identification and
address verification requirements and the
account eligibility criteria;
• you must apply by clicking on the link to our
site
from
either
MoneySupermarket
(moneysupermarket.com) or Money Saving
Expert (moneysavingexpert.com) and then using
the ‘Apply now’ link provided on the webpage;
b) within 6 months from the date you opened the
Qualifying Account you must have switched your
account to us using the Current Account Switch
Service. You must complete a full switch of your old
bank account to M&S Bank through the Current
Account Switch Service initiated through our bank
branches or by calling us on 0345 900 0900.
Where your Qualifying Account is a joint account,
this requirement must be met by at least one of
the joint account holders.
c) you must be switching your banking to us from
another UK bank or building society, and
d) you must not have previously used the Current
Account Switch Service or submitted a 'Switching
your standing orders and Direct Debits' form to us
for any of your M&S current accounts (whether or
not they are currently open) in order to be eligible
for the offer.
INCENTIVE
2. The incentive is a £125 M&S gift card available to
spend throughout the Marks and Spencer plc store or
on the Marks & Spencer website marksandspencer.com.
a) We will only pay one incentive as follows:
• if you open one Qualifying Account in your sole
name, we will pay one incentive for that account;
• if you open one Qualifying Account in joint names,
we will pay one incentive for that account (we will
not pay an incentive per account holder); and
• if you open more than one Qualifying Account
(in your sole name, joint names or in a
combination of accounts in your sole name and
accounts in joint names), we will only pay one
incentive for the first time you switch your
account to us using the Current Account Switch
Service and meet the requirements set out in
clause 1 in relation to your Qualifying Account
(if this is a joint account this means we will not
pay an incentive per account holder).
b) We will send the £125 M&S gift card to your
account address within one calendar month of
the switch being completed.
GENERAL
3. These Offer Terms and Conditions apply in addition
to the Current Account Switch Agreement. In the
event of any conflict between these Offer Terms and
Conditions and the Current Account Switch Agreement,
the Current Account Switch Agreement will apply.
CURRENT ACCOUNT
Switching your
everyday banking
4. In these Offer Terms and Conditions ‘we, us or our’
means M&S Bank.
5. This offer is not transferable.
6. We may withdraw this offer at any time without notice.
7. We reserve the right to refuse any application for a
product or service.
8. The definitions in our M&S Current Account and M&S
Monthly Saver terms and conditions apply to these
Offer Terms and Conditions.
9. All credit is subject to status.
Please call 0345 900 0900 if you would like to receive this information in an
alternative format such as large print, Braille or audio.
Calls may be recorded for security, training and monitoring purposes. 03 numbers are charged at the same rate as a
standard 01 or 02 landline number, even when calling from a mobile. Calls to 03 numbers will normally be part of any
inclusive minutes provided with phone packages. You should check this with your service provider.
M&S Bank is a trading name of Marks & Spencer Financial Services plc. Registered in England No. 1772585. Registered
office: Kings Meadow, Chester, CH99 9FB. A wholly owned subsidiary of HSBC Bank plc. Authorised by the Prudential
Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Marks &
Spencer Financial Services plc is entered in the Financial Services Register under reference number 151427. Marks &
Spencer is a registered trademark of Marks and Spencer plc and is used under licence. © Marks & Spencer Financial Services
plc 2015. All rights reserved.
MSB11048 £125 SWITCH 12
6053.CA/1513ZMFW1/SWITCHGUIDE&O£125/0215/M
AC31172
NEW FASHIONED BANKING
SWITCH TO US
QUESTIONS AND ANSWERS
Next steps for claiming
your £125 M&S gift card
Just in case we’ve
missed anything
We’re waiting to send you your £125 M&S
gift card – all you need to do is make your
new account your main current account.
So what will you use your £125 M&S gift
card for? You could treat yourself to a
new outfit or something lovely for your
home. Or invite some friends over for
drinks and dinner… courtesy of the
M&S Food Hall.
The great news is it’s never been easier
to move your everyday banking from
your old account to your new one.
It’s simple and our dedicated switching
team is on hand should you have
any questions.
‘EVERYDAY BANKING’ EXPLAINED
Your everyday banking covers things such
as regular payments that go into your
account, like a salary or pension, for
example, and payments that leave it like
Debit Debits, standing orders and utility
bills – all the things that make your
account your ‘main current account’.
HOW TO MOVE YOUR
EVERYDAY BANKING
• Once you receive your M&S
Debit Card simply call us on
0345 900 0900 or pop into your
local branch to start your switch.
• We’ll agree a switch date, which
can be between 7 to 30 working
days away.
• You’ll get copies of the Current
Account Switch Agreement and
an Account Closure instruction for
your old bank.
• Once you’ve read the information,
let us know you want to go ahead
(at least 7 working days before your
chosen switch date).
• We’ll send you your £125 M&S gift
card within 1 calendar month of
completion of the switch.
• And don’t worry you’ll still be able to
access your money while the switch
is happening.
PLEASE REFER TO THE QUESTIONS
AND ANSWERS SECTION FOR
MORE INFORMATION.
£125
M&S gift card
when you switch
That doesn’t happen
every day
We’re happy to answer any queries you have about transferring
your everyday banking. Please give us a call on 0345 900 0900.
Meanwhile, we hope these questions and answers are useful.
WHAT IS THE CURRENT ACCOUNT
SWITCH SERVICE?
WHAT IS THE CURRENT ACCOUNT
SWITCH GUARANTEE?
It’s a free service that lets you switch your
current account from one participating
bank or building society to another. It has
been designed to be simple, reliable and
hassle-free and is backed by the Current
Account Switch Guarantee.
The guarantee sets out the key benefits of
the new service and specifies that you will
be refunded any charges and interest
incurred on your old or new bank account
as a result of a failure of the service. All
banks and building societies that display
the Current Account Switch logo will offer
the Current Account Switch Service and
abide by the guarantee.
CAN I SWITCH MY ACCOUNT ON
A DATE THAT SUITS ME?
Yes, you can select and agree a date with
your new bank or building society and the
process will start 6 working days before
that date. (Working days are Monday to
Friday, excluding bank and public holidays.)
WILL BANKS AND BUILDING SOCIETIES
OFFER THE SAME CURRENT ACCOUNT
SWITCH SERVICE?
Yes, it will be a standardised service. All
banks and building societies that display
the Current Account Switch logo will offer
the Current Account Switch Service.
ARE ACCOUNT OPENING AND
ACCOUNT SWITCHING ALL PART
OF THE SAME PROCESS?
Account opening and account switching,
ie moving your everyday banking, are
separate processes. A current account
provider has to carry out ‘know your
customer’ checks as part of the account
opening process. Once these are complete
to the satisfaction of the new bank, the
customer can choose and agree their
switch date with their new bank.
To move your everyday banking and claim your £125 M&S gift
card, call us on 0345 900 0900 or pop into your local branch.
DO I NEED TO UPDATE MY DETAILS
WITH MY OLD BANK?
WHAT WILL HAPPEN ON MY
SWITCH DATE?
If the details you provide to your new bank
do not match the details held by your old
bank then you may be asked to contact
your old bank to update the details they
hold about you. Examples include if you
have got married and not changed your
maiden name to your married name or if
you have moved house and not told your
old bank your new address. When you are
updating your details at your old bank you
do not have to tell them that you will be
switching to a new bank.
• Your payments (such as Direct Debits
or standing orders) will have all been
transferred to your new account.
WHAT HAPPENS IF THERE IS
A MISTAKE OR UNNECESSARY
DELAY IN MY SWITCH?
The Current Account Switch Service is
backed by the Current Account Switch
Guarantee. This guarantees that any
charges or interest incurred on your old
or new account, as a result of a failure in
the switching process, will be refunded
when you bring this to your new bank or
building society’s attention.
WHAT HAPPENS TO PAYMENTS THAT
PEOPLE SEND TO MY OLD ACCOUNT?
The Current Account Switch Service will
redirect payments to your new account for
up to 13 months from your switch date.
WHAT IF I CHANGE MY MIND?
You can cancel your switch up to 7
working days before your switch date.
After that only certain elements of the
switch can be cancelled. Your new bank
or building society will guide you through
the process if you choose to do this. Once
the switch process starts, you cannot
cancel the closure of your old account.
• Any credit balance from your old
account will have been transferred to
your new account.
• Your old account will be closed.
WILL I GET CONFIRMATION THAT
MY SWITCH IS COMPLETE?
Yes, we will send you a letter of
confirmation.
WHAT HAPPENS TO ANY DEBIT CARD
TRANSACTIONS THAT I HAVE ASKED
MY OLD BANK TO STOP?
The Current Account Switch Service
should not interfere with this process and
any debit card transactions that you have
asked your old bank to stop should
remain so after your switch.
CAN I PREVENT MY NEW ACCOUNT
DETAILS BEING GIVEN TO SOMEONE
WHO SENDS ONE-OFF PAYMENTS TO
MY OLD ACCOUNT?
You may be able to transfer your
payments to your new bank without
redirecting payments from your old
account, and you should discuss this
requirement with your new bank.
WHEN WILL I RECEIVE MY
£125 M&S GIFT CARD?
Once your new current account is
opened you can request to switch your
banking from another current account.
We will send you your £125 M&S gift card
within 1 calendar month of completion
of the switch.
SWITCH TO US
QUESTIONS AND ANSWERS
Next steps for claiming
your £125 M&S gift card
Just in case we’ve
missed anything
We’re waiting to send you your £125 M&S
gift card – all you need to do is make your
new account your main current account.
So what will you use your £125 M&S gift
card for? You could treat yourself to a
new outfit or something lovely for your
home. Or invite some friends over for
drinks and dinner… courtesy of the
M&S Food Hall.
The great news is it’s never been easier
to move your everyday banking from
your old account to your new one.
It’s simple and our dedicated switching
team is on hand should you have
any questions.
‘EVERYDAY BANKING’ EXPLAINED
Your everyday banking covers things such
as regular payments that go into your
account, like a salary or pension, for
example, and payments that leave it like
Debit Debits, standing orders and utility
bills – all the things that make your
account your ‘main current account’.
HOW TO MOVE YOUR
EVERYDAY BANKING
• Once you receive your M&S
Debit Card simply call us on
0345 900 0900 or pop into your
local branch to start your switch.
• We’ll agree a switch date, which
can be between 7 to 30 working
days away.
• You’ll get copies of the Current
Account Switch Agreement and
an Account Closure instruction for
your old bank.
• Once you’ve read the information,
let us know you want to go ahead
(at least 7 working days before your
chosen switch date).
• We’ll send you your £125 M&S gift
card within 1 calendar month of
completion of the switch.
• And don’t worry you’ll still be able to
access your money while the switch
is happening.
PLEASE REFER TO THE QUESTIONS
AND ANSWERS SECTION FOR
MORE INFORMATION.
£125
M&S gift card
when you switch
That doesn’t happen
every day
We’re happy to answer any queries you have about transferring
your everyday banking. Please give us a call on 0345 900 0900.
Meanwhile, we hope these questions and answers are useful.
WHAT IS THE CURRENT ACCOUNT
SWITCH SERVICE?
WHAT IS THE CURRENT ACCOUNT
SWITCH GUARANTEE?
It’s a free service that lets you switch your
current account from one participating
bank or building society to another. It has
been designed to be simple, reliable and
hassle-free and is backed by the Current
Account Switch Guarantee.
The guarantee sets out the key benefits of
the new service and specifies that you will
be refunded any charges and interest
incurred on your old or new bank account
as a result of a failure of the service. All
banks and building societies that display
the Current Account Switch logo will offer
the Current Account Switch Service and
abide by the guarantee.
CAN I SWITCH MY ACCOUNT ON
A DATE THAT SUITS ME?
Yes, you can select and agree a date with
your new bank or building society and the
process will start 6 working days before
that date. (Working days are Monday to
Friday, excluding bank and public holidays.)
WILL BANKS AND BUILDING SOCIETIES
OFFER THE SAME CURRENT ACCOUNT
SWITCH SERVICE?
Yes, it will be a standardised service. All
banks and building societies that display
the Current Account Switch logo will offer
the Current Account Switch Service.
ARE ACCOUNT OPENING AND
ACCOUNT SWITCHING ALL PART
OF THE SAME PROCESS?
Account opening and account switching,
ie moving your everyday banking, are
separate processes. A current account
provider has to carry out ‘know your
customer’ checks as part of the account
opening process. Once these are complete
to the satisfaction of the new bank, the
customer can choose and agree their
switch date with their new bank.
To move your everyday banking and claim your £125 M&S gift
card, call us on 0345 900 0900 or pop into your local branch.
DO I NEED TO UPDATE MY DETAILS
WITH MY OLD BANK?
WHAT WILL HAPPEN ON MY
SWITCH DATE?
If the details you provide to your new bank
do not match the details held by your old
bank then you may be asked to contact
your old bank to update the details they
hold about you. Examples include if you
have got married and not changed your
maiden name to your married name or if
you have moved house and not told your
old bank your new address. When you are
updating your details at your old bank you
do not have to tell them that you will be
switching to a new bank.
• Your payments (such as Direct Debits
or standing orders) will have all been
transferred to your new account.
WHAT HAPPENS IF THERE IS
A MISTAKE OR UNNECESSARY
DELAY IN MY SWITCH?
The Current Account Switch Service is
backed by the Current Account Switch
Guarantee. This guarantees that any
charges or interest incurred on your old
or new account, as a result of a failure in
the switching process, will be refunded
when you bring this to your new bank or
building society’s attention.
WHAT HAPPENS TO PAYMENTS THAT
PEOPLE SEND TO MY OLD ACCOUNT?
The Current Account Switch Service will
redirect payments to your new account for
up to 13 months from your switch date.
WHAT IF I CHANGE MY MIND?
You can cancel your switch up to 7
working days before your switch date.
After that only certain elements of the
switch can be cancelled. Your new bank
or building society will guide you through
the process if you choose to do this. Once
the switch process starts, you cannot
cancel the closure of your old account.
• Any credit balance from your old
account will have been transferred to
your new account.
• Your old account will be closed.
WILL I GET CONFIRMATION THAT
MY SWITCH IS COMPLETE?
Yes, we will send you a letter of
confirmation.
WHAT HAPPENS TO ANY DEBIT CARD
TRANSACTIONS THAT I HAVE ASKED
MY OLD BANK TO STOP?
The Current Account Switch Service
should not interfere with this process and
any debit card transactions that you have
asked your old bank to stop should
remain so after your switch.
CAN I PREVENT MY NEW ACCOUNT
DETAILS BEING GIVEN TO SOMEONE
WHO SENDS ONE-OFF PAYMENTS TO
MY OLD ACCOUNT?
You may be able to transfer your
payments to your new bank without
redirecting payments from your old
account, and you should discuss this
requirement with your new bank.
WHEN WILL I RECEIVE MY
£125 M&S GIFT CARD?
Once your new current account is
opened you can request to switch your
banking from another current account.
We will send you your £125 M&S gift card
within 1 calendar month of completion
of the switch.
SWITCH TO US
QUESTIONS AND ANSWERS
Next steps for claiming
your £125 M&S gift card
Just in case we’ve
missed anything
We’re waiting to send you your £125 M&S
gift card – all you need to do is make your
new account your main current account.
So what will you use your £125 M&S gift
card for? You could treat yourself to a
new outfit or something lovely for your
home. Or invite some friends over for
drinks and dinner… courtesy of the
M&S Food Hall.
The great news is it’s never been easier
to move your everyday banking from
your old account to your new one.
It’s simple and our dedicated switching
team is on hand should you have
any questions.
‘EVERYDAY BANKING’ EXPLAINED
Your everyday banking covers things such
as regular payments that go into your
account, like a salary or pension, for
example, and payments that leave it like
Debit Debits, standing orders and utility
bills – all the things that make your
account your ‘main current account’.
HOW TO MOVE YOUR
EVERYDAY BANKING
• Once you receive your M&S
Debit Card simply call us on
0345 900 0900 or pop into your
local branch to start your switch.
• We’ll agree a switch date, which
can be between 7 to 30 working
days away.
• You’ll get copies of the Current
Account Switch Agreement and
an Account Closure instruction for
your old bank.
• Once you’ve read the information,
let us know you want to go ahead
(at least 7 working days before your
chosen switch date).
• We’ll send you your £125 M&S gift
card within 1 calendar month of
completion of the switch.
• And don’t worry you’ll still be able to
access your money while the switch
is happening.
PLEASE REFER TO THE QUESTIONS
AND ANSWERS SECTION FOR
MORE INFORMATION.
£125
M&S gift card
when you switch
That doesn’t happen
every day
We’re happy to answer any queries you have about transferring
your everyday banking. Please give us a call on 0345 900 0900.
Meanwhile, we hope these questions and answers are useful.
WHAT IS THE CURRENT ACCOUNT
SWITCH SERVICE?
WHAT IS THE CURRENT ACCOUNT
SWITCH GUARANTEE?
It’s a free service that lets you switch your
current account from one participating
bank or building society to another. It has
been designed to be simple, reliable and
hassle-free and is backed by the Current
Account Switch Guarantee.
The guarantee sets out the key benefits of
the new service and specifies that you will
be refunded any charges and interest
incurred on your old or new bank account
as a result of a failure of the service. All
banks and building societies that display
the Current Account Switch logo will offer
the Current Account Switch Service and
abide by the guarantee.
CAN I SWITCH MY ACCOUNT ON
A DATE THAT SUITS ME?
Yes, you can select and agree a date with
your new bank or building society and the
process will start 6 working days before
that date. (Working days are Monday to
Friday, excluding bank and public holidays.)
WILL BANKS AND BUILDING SOCIETIES
OFFER THE SAME CURRENT ACCOUNT
SWITCH SERVICE?
Yes, it will be a standardised service. All
banks and building societies that display
the Current Account Switch logo will offer
the Current Account Switch Service.
ARE ACCOUNT OPENING AND
ACCOUNT SWITCHING ALL PART
OF THE SAME PROCESS?
Account opening and account switching,
ie moving your everyday banking, are
separate processes. A current account
provider has to carry out ‘know your
customer’ checks as part of the account
opening process. Once these are complete
to the satisfaction of the new bank, the
customer can choose and agree their
switch date with their new bank.
To move your everyday banking and claim your £125 M&S gift
card, call us on 0345 900 0900 or pop into your local branch.
DO I NEED TO UPDATE MY DETAILS
WITH MY OLD BANK?
WHAT WILL HAPPEN ON MY
SWITCH DATE?
If the details you provide to your new bank
do not match the details held by your old
bank then you may be asked to contact
your old bank to update the details they
hold about you. Examples include if you
have got married and not changed your
maiden name to your married name or if
you have moved house and not told your
old bank your new address. When you are
updating your details at your old bank you
do not have to tell them that you will be
switching to a new bank.
• Your payments (such as Direct Debits
or standing orders) will have all been
transferred to your new account.
WHAT HAPPENS IF THERE IS
A MISTAKE OR UNNECESSARY
DELAY IN MY SWITCH?
The Current Account Switch Service is
backed by the Current Account Switch
Guarantee. This guarantees that any
charges or interest incurred on your old
or new account, as a result of a failure in
the switching process, will be refunded
when you bring this to your new bank or
building society’s attention.
WHAT HAPPENS TO PAYMENTS THAT
PEOPLE SEND TO MY OLD ACCOUNT?
The Current Account Switch Service will
redirect payments to your new account for
up to 13 months from your switch date.
WHAT IF I CHANGE MY MIND?
You can cancel your switch up to 7
working days before your switch date.
After that only certain elements of the
switch can be cancelled. Your new bank
or building society will guide you through
the process if you choose to do this. Once
the switch process starts, you cannot
cancel the closure of your old account.
• Any credit balance from your old
account will have been transferred to
your new account.
• Your old account will be closed.
WILL I GET CONFIRMATION THAT
MY SWITCH IS COMPLETE?
Yes, we will send you a letter of
confirmation.
WHAT HAPPENS TO ANY DEBIT CARD
TRANSACTIONS THAT I HAVE ASKED
MY OLD BANK TO STOP?
The Current Account Switch Service
should not interfere with this process and
any debit card transactions that you have
asked your old bank to stop should
remain so after your switch.
CAN I PREVENT MY NEW ACCOUNT
DETAILS BEING GIVEN TO SOMEONE
WHO SENDS ONE-OFF PAYMENTS TO
MY OLD ACCOUNT?
You may be able to transfer your
payments to your new bank without
redirecting payments from your old
account, and you should discuss this
requirement with your new bank.
WHEN WILL I RECEIVE MY
£125 M&S GIFT CARD?
Once your new current account is
opened you can request to switch your
banking from another current account.
We will send you your £125 M&S gift card
within 1 calendar month of completion
of the switch.
SWITCH TO US
QUESTIONS AND ANSWERS
Next steps for claiming
your £125 M&S gift card
Just in case we’ve
missed anything
We’re waiting to send you your £125 M&S
gift card – all you need to do is make your
new account your main current account.
So what will you use your £125 M&S gift
card for? You could treat yourself to a
new outfit or something lovely for your
home. Or invite some friends over for
drinks and dinner… courtesy of the
M&S Food Hall.
The great news is it’s never been easier
to move your everyday banking from
your old account to your new one.
It’s simple and our dedicated switching
team is on hand should you have
any questions.
‘EVERYDAY BANKING’ EXPLAINED
Your everyday banking covers things such
as regular payments that go into your
account, like a salary or pension, for
example, and payments that leave it like
Debit Debits, standing orders and utility
bills – all the things that make your
account your ‘main current account’.
HOW TO MOVE YOUR
EVERYDAY BANKING
• Once you receive your M&S
Debit Card simply call us on
0345 900 0900 or pop into your
local branch to start your switch.
• We’ll agree a switch date, which
can be between 7 to 30 working
days away.
• You’ll get copies of the Current
Account Switch Agreement and
an Account Closure instruction for
your old bank.
• Once you’ve read the information,
let us know you want to go ahead
(at least 7 working days before your
chosen switch date).
• We’ll send you your £125 M&S gift
card within 1 calendar month of
completion of the switch.
• And don’t worry you’ll still be able to
access your money while the switch
is happening.
PLEASE REFER TO THE QUESTIONS
AND ANSWERS SECTION FOR
MORE INFORMATION.
£125
M&S gift card
when you switch
That doesn’t happen
every day
We’re happy to answer any queries you have about transferring
your everyday banking. Please give us a call on 0345 900 0900.
Meanwhile, we hope these questions and answers are useful.
WHAT IS THE CURRENT ACCOUNT
SWITCH SERVICE?
WHAT IS THE CURRENT ACCOUNT
SWITCH GUARANTEE?
It’s a free service that lets you switch your
current account from one participating
bank or building society to another. It has
been designed to be simple, reliable and
hassle-free and is backed by the Current
Account Switch Guarantee.
The guarantee sets out the key benefits of
the new service and specifies that you will
be refunded any charges and interest
incurred on your old or new bank account
as a result of a failure of the service. All
banks and building societies that display
the Current Account Switch logo will offer
the Current Account Switch Service and
abide by the guarantee.
CAN I SWITCH MY ACCOUNT ON
A DATE THAT SUITS ME?
Yes, you can select and agree a date with
your new bank or building society and the
process will start 6 working days before
that date. (Working days are Monday to
Friday, excluding bank and public holidays.)
WILL BANKS AND BUILDING SOCIETIES
OFFER THE SAME CURRENT ACCOUNT
SWITCH SERVICE?
Yes, it will be a standardised service. All
banks and building societies that display
the Current Account Switch logo will offer
the Current Account Switch Service.
ARE ACCOUNT OPENING AND
ACCOUNT SWITCHING ALL PART
OF THE SAME PROCESS?
Account opening and account switching,
ie moving your everyday banking, are
separate processes. A current account
provider has to carry out ‘know your
customer’ checks as part of the account
opening process. Once these are complete
to the satisfaction of the new bank, the
customer can choose and agree their
switch date with their new bank.
To move your everyday banking and claim your £125 M&S gift
card, call us on 0345 900 0900 or pop into your local branch.
DO I NEED TO UPDATE MY DETAILS
WITH MY OLD BANK?
WHAT WILL HAPPEN ON MY
SWITCH DATE?
If the details you provide to your new bank
do not match the details held by your old
bank then you may be asked to contact
your old bank to update the details they
hold about you. Examples include if you
have got married and not changed your
maiden name to your married name or if
you have moved house and not told your
old bank your new address. When you are
updating your details at your old bank you
do not have to tell them that you will be
switching to a new bank.
• Your payments (such as Direct Debits
or standing orders) will have all been
transferred to your new account.
WHAT HAPPENS IF THERE IS
A MISTAKE OR UNNECESSARY
DELAY IN MY SWITCH?
The Current Account Switch Service is
backed by the Current Account Switch
Guarantee. This guarantees that any
charges or interest incurred on your old
or new account, as a result of a failure in
the switching process, will be refunded
when you bring this to your new bank or
building society’s attention.
WHAT HAPPENS TO PAYMENTS THAT
PEOPLE SEND TO MY OLD ACCOUNT?
The Current Account Switch Service will
redirect payments to your new account for
up to 13 months from your switch date.
WHAT IF I CHANGE MY MIND?
You can cancel your switch up to 7
working days before your switch date.
After that only certain elements of the
switch can be cancelled. Your new bank
or building society will guide you through
the process if you choose to do this. Once
the switch process starts, you cannot
cancel the closure of your old account.
• Any credit balance from your old
account will have been transferred to
your new account.
• Your old account will be closed.
WILL I GET CONFIRMATION THAT
MY SWITCH IS COMPLETE?
Yes, we will send you a letter of
confirmation.
WHAT HAPPENS TO ANY DEBIT CARD
TRANSACTIONS THAT I HAVE ASKED
MY OLD BANK TO STOP?
The Current Account Switch Service
should not interfere with this process and
any debit card transactions that you have
asked your old bank to stop should
remain so after your switch.
CAN I PREVENT MY NEW ACCOUNT
DETAILS BEING GIVEN TO SOMEONE
WHO SENDS ONE-OFF PAYMENTS TO
MY OLD ACCOUNT?
You may be able to transfer your
payments to your new bank without
redirecting payments from your old
account, and you should discuss this
requirement with your new bank.
WHEN WILL I RECEIVE MY
£125 M&S GIFT CARD?
Once your new current account is
opened you can request to switch your
banking from another current account.
We will send you your £125 M&S gift card
within 1 calendar month of completion
of the switch.
SWITCH GUARANTEE
M&S Bank is pleased to offer the Current Account Switch Guarantee.
The service is designed to be simple, reliable and hassle-free.
THE SWITCHING PROCESS
Once your switching date has
been agreed, the switching
process will start 6 working
days in advance of that date.
Current Account
Switch Guarantee
Your old bank will automatically send
us details of your regular payments
(Direct Debits, standing orders and
bill payments).
We have designed the Current Account Switch Service to let you switch your current account from
one bank or building society to another in a simple, reliable and hassle-free way. It will only take
seven working days. As your new current-account provider we offer the following guarantee.
• The service is free to use and you can choose and agree your switch date with us.
• We will take care of moving all your payments going out (for example, your Direct Debits and standing
orders) and those coming in (for example, your salary).
• If you have money in your old account, we will transfer it to your new account on your switch date.
• For 13 months, we will arrange for payments accidentally made to your old account to be
automatically redirected to your new account. We will also contact the sender and give them your
new account details.
• If there are any issues in making the switch, we will contact you before your switch date.
• If anything goes wrong with the switch, as soon as we are told, we will refund
any interest (paid or lost) and charges made on either your old or new current
accounts as a result of this failure.
For more information go to www.simplerworld.co.uk
Switching process begins
We’ll let your old bank know you’re
moving and ask them to close your old
account once everything has been
transferred safely. Once this process
has started, only certain elements can
be cancelled.
You’ll then receive your £125
M&S gift card as a thank you
from us within a month of the
switch being completed.
We’ll set up all the payment mandates
on your new account, inform all your
Direct Debit originators that you’ve
moved banks and give them your new
details. Your employer will also be
notified so your salary will be redirected.
The switch date
Your old bank account will close and
any remaining credit balance will
be transferred to your new current
account. We will write to you to let
you know the move is complete.
Any credits or debits accidentally sent to
your old account will be redirected safely
to your new one for 13 months, giving
you plenty of time to make sure you’re
happy that everything is as it should be.
OFFER TERMS AND CONDITIONS FOR THE £125 M&S GIFT CARD
FOR SWITCHING TO M&S BANK
1. If you meet all the following requirements, you will
qualify for the switching offer described in clause 2
below:
a) you must apply for and successfully open, an M&S
Current Account (“Qualifying Account”) between
17 February 2015 and 31 March 2015.
This means that:
• you must have met all our identification and
address verification requirements and the
account eligibility criteria;
• you must apply by clicking on the link to our
site
from
either
MoneySupermarket
(moneysupermarket.com) or Money Saving
Expert (moneysavingexpert.com) and then using
the ‘Apply now’ link provided on the webpage;
b) within 6 months from the date you opened the
Qualifying Account you must have switched your
account to us using the Current Account Switch
Service. You must complete a full switch of your old
bank account to M&S Bank through the Current
Account Switch Service initiated through our bank
branches or by calling us on 0345 900 0900.
Where your Qualifying Account is a joint account,
this requirement must be met by at least one of
the joint account holders.
c) you must be switching your banking to us from
another UK bank or building society, and
d) you must not have previously used the Current
Account Switch Service or submitted a 'Switching
your standing orders and Direct Debits' form to us
for any of your M&S current accounts (whether or
not they are currently open) in order to be eligible
for the offer.
INCENTIVE
2. The incentive is a £125 M&S gift card available to
spend throughout the Marks and Spencer plc store or
on the Marks & Spencer website marksandspencer.com.
a) We will only pay one incentive as follows:
• if you open one Qualifying Account in your sole
name, we will pay one incentive for that account;
• if you open one Qualifying Account in joint names,
we will pay one incentive for that account (we will
not pay an incentive per account holder); and
• if you open more than one Qualifying Account
(in your sole name, joint names or in a
combination of accounts in your sole name and
accounts in joint names), we will only pay one
incentive for the first time you switch your
account to us using the Current Account Switch
Service and meet the requirements set out in
clause 1 in relation to your Qualifying Account
(if this is a joint account this means we will not
pay an incentive per account holder).
b) We will send the £125 M&S gift card to your
account address within one calendar month of
the switch being completed.
GENERAL
3. These Offer Terms and Conditions apply in addition
to the Current Account Switch Agreement. In the
event of any conflict between these Offer Terms and
Conditions and the Current Account Switch Agreement,
the Current Account Switch Agreement will apply.
CURRENT ACCOUNT
Switching your
everyday banking
4. In these Offer Terms and Conditions ‘we, us or our’
means M&S Bank.
5. This offer is not transferable.
6. We may withdraw this offer at any time without notice.
7. We reserve the right to refuse any application for a
product or service.
8. The definitions in our M&S Current Account and M&S
Monthly Saver terms and conditions apply to these
Offer Terms and Conditions.
9. All credit is subject to status.
Please call 0345 900 0900 if you would like to receive this information in an
alternative format such as large print, Braille or audio.
Calls may be recorded for security, training and monitoring purposes. 03 numbers are charged at the same rate as a
standard 01 or 02 landline number, even when calling from a mobile. Calls to 03 numbers will normally be part of any
inclusive minutes provided with phone packages. You should check this with your service provider.
M&S Bank is a trading name of Marks & Spencer Financial Services plc. Registered in England No. 1772585. Registered
office: Kings Meadow, Chester, CH99 9FB. A wholly owned subsidiary of HSBC Bank plc. Authorised by the Prudential
Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Marks &
Spencer Financial Services plc is entered in the Financial Services Register under reference number 151427. Marks &
Spencer is a registered trademark of Marks and Spencer plc and is used under licence. © Marks & Spencer Financial Services
plc 2015. All rights reserved.
MSB11048 £125 SWITCH 12
6053.CA/1513ZMFW1/SWITCHGUIDE&O£125/0215/M
AC31172
NEW FASHIONED BANKING
SWITCH GUARANTEE
M&S Bank is pleased to offer the Current Account Switch Guarantee.
The service is designed to be simple, reliable and hassle-free.
THE SWITCHING PROCESS
Once your switching date has
been agreed, the switching
process will start 6 working
days in advance of that date.
Current Account
Switch Guarantee
Your old bank will automatically send
us details of your regular payments
(Direct Debits, standing orders and
bill payments).
We have designed the Current Account Switch Service to let you switch your current account from
one bank or building society to another in a simple, reliable and hassle-free way. It will only take
seven working days. As your new current-account provider we offer the following guarantee.
• The service is free to use and you can choose and agree your switch date with us.
• We will take care of moving all your payments going out (for example, your Direct Debits and standing
orders) and those coming in (for example, your salary).
• If you have money in your old account, we will transfer it to your new account on your switch date.
• For 13 months, we will arrange for payments accidentally made to your old account to be
automatically redirected to your new account. We will also contact the sender and give them your
new account details.
• If there are any issues in making the switch, we will contact you before your switch date.
• If anything goes wrong with the switch, as soon as we are told, we will refund
any interest (paid or lost) and charges made on either your old or new current
accounts as a result of this failure.
For more information go to www.simplerworld.co.uk
Switching process begins
We’ll let your old bank know you’re
moving and ask them to close your old
account once everything has been
transferred safely. Once this process
has started, only certain elements can
be cancelled.
You’ll then receive your £125
M&S gift card as a thank you
from us within a month of the
switch being completed.
We’ll set up all the payment mandates
on your new account, inform all your
Direct Debit originators that you’ve
moved banks and give them your new
details. Your employer will also be
notified so your salary will be redirected.
The switch date
Your old bank account will close and
any remaining credit balance will
be transferred to your new current
account. We will write to you to let
you know the move is complete.
Any credits or debits accidentally sent to
your old account will be redirected safely
to your new one for 13 months, giving
you plenty of time to make sure you’re
happy that everything is as it should be.
OFFER TERMS AND CONDITIONS FOR THE £125 M&S GIFT CARD
FOR SWITCHING TO M&S BANK
1. If you meet all the following requirements, you will
qualify for the switching offer described in clause 2
below:
a) you must apply for and successfully open, an M&S
Current Account (“Qualifying Account”) between
17 February 2015 and 31 March 2015.
This means that:
• you must have met all our identification and
address verification requirements and the
account eligibility criteria;
• you must apply by clicking on the link to our
site
from
either
MoneySupermarket
(moneysupermarket.com) or Money Saving
Expert (moneysavingexpert.com) and then using
the ‘Apply now’ link provided on the webpage;
b) within 6 months from the date you opened the
Qualifying Account you must have switched your
account to us using the Current Account Switch
Service. You must complete a full switch of your old
bank account to M&S Bank through the Current
Account Switch Service initiated through our bank
branches or by calling us on 0345 900 0900.
Where your Qualifying Account is a joint account,
this requirement must be met by at least one of
the joint account holders.
c) you must be switching your banking to us from
another UK bank or building society, and
d) you must not have previously used the Current
Account Switch Service or submitted a 'Switching
your standing orders and Direct Debits' form to us
for any of your M&S current accounts (whether or
not they are currently open) in order to be eligible
for the offer.
INCENTIVE
2. The incentive is a £125 M&S gift card available to
spend throughout the Marks and Spencer plc store or
on the Marks & Spencer website marksandspencer.com.
a) We will only pay one incentive as follows:
• if you open one Qualifying Account in your sole
name, we will pay one incentive for that account;
• if you open one Qualifying Account in joint names,
we will pay one incentive for that account (we will
not pay an incentive per account holder); and
• if you open more than one Qualifying Account
(in your sole name, joint names or in a
combination of accounts in your sole name and
accounts in joint names), we will only pay one
incentive for the first time you switch your
account to us using the Current Account Switch
Service and meet the requirements set out in
clause 1 in relation to your Qualifying Account
(if this is a joint account this means we will not
pay an incentive per account holder).
b) We will send the £125 M&S gift card to your
account address within one calendar month of
the switch being completed.
GENERAL
3. These Offer Terms and Conditions apply in addition
to the Current Account Switch Agreement. In the
event of any conflict between these Offer Terms and
Conditions and the Current Account Switch Agreement,
the Current Account Switch Agreement will apply.
CURRENT ACCOUNT
Switching your
everyday banking
4. In these Offer Terms and Conditions ‘we, us or our’
means M&S Bank.
5. This offer is not transferable.
6. We may withdraw this offer at any time without notice.
7. We reserve the right to refuse any application for a
product or service.
8. The definitions in our M&S Current Account and M&S
Monthly Saver terms and conditions apply to these
Offer Terms and Conditions.
9. All credit is subject to status.
Please call 0345 900 0900 if you would like to receive this information in an
alternative format such as large print, Braille or audio.
Calls may be recorded for security, training and monitoring purposes. 03 numbers are charged at the same rate as a
standard 01 or 02 landline number, even when calling from a mobile. Calls to 03 numbers will normally be part of any
inclusive minutes provided with phone packages. You should check this with your service provider.
M&S Bank is a trading name of Marks & Spencer Financial Services plc. Registered in England No. 1772585. Registered
office: Kings Meadow, Chester, CH99 9FB. A wholly owned subsidiary of HSBC Bank plc. Authorised by the Prudential
Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Marks &
Spencer Financial Services plc is entered in the Financial Services Register under reference number 151427. Marks &
Spencer is a registered trademark of Marks and Spencer plc and is used under licence. © Marks & Spencer Financial Services
plc 2015. All rights reserved.
MSB11048 £125 SWITCH 12
6053.CA/1513ZMFW1/SWITCHGUIDE&O£125/0215/M
AC31172
NEW FASHIONED BANKING
SWITCH GUARANTEE
M&S Bank is pleased to offer the Current Account Switch Guarantee.
The service is designed to be simple, reliable and hassle-free.
THE SWITCHING PROCESS
Once your switching date has
been agreed, the switching
process will start 6 working
days in advance of that date.
Current Account
Switch Guarantee
Your old bank will automatically send
us details of your regular payments
(Direct Debits, standing orders and
bill payments).
We have designed the Current Account Switch Service to let you switch your current account from
one bank or building society to another in a simple, reliable and hassle-free way. It will only take
seven working days. As your new current-account provider we offer the following guarantee.
• The service is free to use and you can choose and agree your switch date with us.
• We will take care of moving all your payments going out (for example, your Direct Debits and standing
orders) and those coming in (for example, your salary).
• If you have money in your old account, we will transfer it to your new account on your switch date.
• For 13 months, we will arrange for payments accidentally made to your old account to be
automatically redirected to your new account. We will also contact the sender and give them your
new account details.
• If there are any issues in making the switch, we will contact you before your switch date.
• If anything goes wrong with the switch, as soon as we are told, we will refund
any interest (paid or lost) and charges made on either your old or new current
accounts as a result of this failure.
For more information go to www.simplerworld.co.uk
Switching process begins
We’ll let your old bank know you’re
moving and ask them to close your old
account once everything has been
transferred safely. Once this process
has started, only certain elements can
be cancelled.
You’ll then receive your £125
M&S gift card as a thank you
from us within a month of the
switch being completed.
We’ll set up all the payment mandates
on your new account, inform all your
Direct Debit originators that you’ve
moved banks and give them your new
details. Your employer will also be
notified so your salary will be redirected.
The switch date
Your old bank account will close and
any remaining credit balance will
be transferred to your new current
account. We will write to you to let
you know the move is complete.
Any credits or debits accidentally sent to
your old account will be redirected safely
to your new one for 13 months, giving
you plenty of time to make sure you’re
happy that everything is as it should be.
OFFER TERMS AND CONDITIONS FOR THE £125 M&S GIFT CARD
FOR SWITCHING TO M&S BANK
1. If you meet all the following requirements, you will
qualify for the switching offer described in clause 2
below:
a) you must apply for and successfully open, an M&S
Current Account (“Qualifying Account”) between
17 February 2015 and 31 March 2015.
This means that:
• you must have met all our identification and
address verification requirements and the
account eligibility criteria;
• you must apply by clicking on the link to our
site
from
either
MoneySupermarket
(moneysupermarket.com) or Money Saving
Expert (moneysavingexpert.com) and then using
the ‘Apply now’ link provided on the webpage;
b) within 6 months from the date you opened the
Qualifying Account you must have switched your
account to us using the Current Account Switch
Service. You must complete a full switch of your old
bank account to M&S Bank through the Current
Account Switch Service initiated through our bank
branches or by calling us on 0345 900 0900.
Where your Qualifying Account is a joint account,
this requirement must be met by at least one of
the joint account holders.
c) you must be switching your banking to us from
another UK bank or building society, and
d) you must not have previously used the Current
Account Switch Service or submitted a 'Switching
your standing orders and Direct Debits' form to us
for any of your M&S current accounts (whether or
not they are currently open) in order to be eligible
for the offer.
INCENTIVE
2. The incentive is a £125 M&S gift card available to
spend throughout the Marks and Spencer plc store or
on the Marks & Spencer website marksandspencer.com.
a) We will only pay one incentive as follows:
• if you open one Qualifying Account in your sole
name, we will pay one incentive for that account;
• if you open one Qualifying Account in joint names,
we will pay one incentive for that account (we will
not pay an incentive per account holder); and
• if you open more than one Qualifying Account
(in your sole name, joint names or in a
combination of accounts in your sole name and
accounts in joint names), we will only pay one
incentive for the first time you switch your
account to us using the Current Account Switch
Service and meet the requirements set out in
clause 1 in relation to your Qualifying Account
(if this is a joint account this means we will not
pay an incentive per account holder).
b) We will send the £125 M&S gift card to your
account address within one calendar month of
the switch being completed.
GENERAL
3. These Offer Terms and Conditions apply in addition
to the Current Account Switch Agreement. In the
event of any conflict between these Offer Terms and
Conditions and the Current Account Switch Agreement,
the Current Account Switch Agreement will apply.
CURRENT ACCOUNT
Switching your
everyday banking
4. In these Offer Terms and Conditions ‘we, us or our’
means M&S Bank.
5. This offer is not transferable.
6. We may withdraw this offer at any time without notice.
7. We reserve the right to refuse any application for a
product or service.
8. The definitions in our M&S Current Account and M&S
Monthly Saver terms and conditions apply to these
Offer Terms and Conditions.
9. All credit is subject to status.
Please call 0345 900 0900 if you would like to receive this information in an
alternative format such as large print, Braille or audio.
Calls may be recorded for security, training and monitoring purposes. 03 numbers are charged at the same rate as a
standard 01 or 02 landline number, even when calling from a mobile. Calls to 03 numbers will normally be part of any
inclusive minutes provided with phone packages. You should check this with your service provider.
M&S Bank is a trading name of Marks & Spencer Financial Services plc. Registered in England No. 1772585. Registered
office: Kings Meadow, Chester, CH99 9FB. A wholly owned subsidiary of HSBC Bank plc. Authorised by the Prudential
Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Marks &
Spencer Financial Services plc is entered in the Financial Services Register under reference number 151427. Marks &
Spencer is a registered trademark of Marks and Spencer plc and is used under licence. © Marks & Spencer Financial Services
plc 2015. All rights reserved.
MSB11048 £125 SWITCH 12
6053.CA/1513ZMFW1/SWITCHGUIDE&O£125/0215/M
AC31172
NEW FASHIONED BANKING