Reference Manual
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Viatera Quartz Surface
Reference Manual
LG Hausys
®
www.lghausys.com
Contact List
Viatera (Italian translation; “by way of earth”)
®
What is Viatera®?
Viatera® Quartz Surface is one of the smart and stylish surfaces offered by LG Hausys. Made from 93% natural quartz
stone and blended with advanced polymer resins, Viatera® provides consistent color choices and hygienic properties with
the look and feel of natural granite. Because LG Hausys offers low-maintenance countertops that are easy to care for,
durable and don’t harbor bacteria or mold, you can enjoy an attractive and functional upgrade to your home, with no need
for sealers.
Name:
Address:
When was Viatera® Created?
Mobile Number:
Launched in 2004, the Viatera® brand is rapidly making its name in the surfacing industry. However, similar quartz surfacing
materials have existed for over 20 years in Italy. Due to the innovative ways the product can be used, quartz surfacing is
becoming the material of choice for design projects of all types.
Fax Number:
Where is Viatera® Manufactured?
Viatera® Sales Rep Name:
Telephone Number:
Mobile Number:
Viatera® is manufactured in Adairsville, GA. LG Hausys America manufactures both HI-MACS® Solid Surface and Viatera®
Quartz Surface in Adairsville, GA making LG Hausys the only domestic manufacturer of both materials.
Limited number of Viatera® colors are manufactured overseas.
Email Address:
Viatera® Features and Benefits
When compared to other stone products, Viatera® offers so much more!
Viatera® Features Viatera® Benefits
LG Hausys America, Inc.
900 Circle 75 Parkway Suite 1500
Atlanta, GA 30339
T. 877.842.8372
www.lghausys.com
Warranty
Viatera® offers a 15-year transferable warranty.
Versatility
Available in 54 colors, Viatera® combines beautifully with any design project. All colors are
available in 3/4” (2 cm) and 1 1/8” (3 cm) thicknesses for use in horizontal and vertical applications.
Durability
Thanks to the unique technology, Viatera® withstands most everyday stains, and is scratch and
heat resistant.
Low Maintenance
Non-porous and easy to clean, it will not promote the growth of bacteria, making it ideal for
kitchens and baths. Unlike other stone products, Viatera® does not require regular sealing.
Heat Resistant
Viatera® will not burn or scorch under normal cooking temperatures.
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LG Hausys
Viatera Quartz Surface
Reference Manual
®
www.lghausys.com
Viatera Advantages
®
Stain-Resistant
Advantages of Viatera® vs. Granite
Viatera® is made primarily of natural quartz (93%) which is an impervious crystalline mineral that is particularly resistant to
absorption. When adhered with the polymer resins, Viatera® becomes a material that is non-porous and extremely stain
resistant, qualities that are unique to quartz materials. Unlike other products, Viatera® does not require the application of
a sealant to ensure its non-porous attribute.
Viatera® offers unparalleled quality to any design project. Due to the clarity of the quartz stone, and the patented,
advanced technology of polymer resins and colorfast pigments, Viatera® provides a durable surface that is non-porous,
and resistant to heat, scratches and stains. All 45 colors were inspired by the natural beauty of the earth and are backed
by a 15-year transferable warranty.
Scratch-Resistant
Color Selection
Natural quartz, the majority of the Viatera® makeup, is classified as a 7 on Moh’s Hardness Scale, a scientific tool utilized
to measure the composition of minerals. Such a ranking indicates quartz is harder than iron and titanium, and there are few
materials with higher ranking, including diamonds. This quality makes Viatera® resistant to scratching.
Each of the 54 Viatera® colors were inspired by the raw beauty of the earth and named after different stunning regions
throughout the world. The palette contains colors that vary from soft and serene to passionate and intense. The clarity of
the natural quartz particulates provide a beauty that can not be achieved by other manufacturing methods or techniques.
Heat-Resistant
Consistency in Color
The durability of Viatera® is capable of enduring heat from normal cooking temperatures up to 360o for a short duration.
Hot pads and trivets are recommended to protect the surface and prolong the product lifetime. Do not place high-heat
cookware, such as electric skillets, frying pans, griddles or crock-pots, directly on the surface without the use of a protective
base.
The manufacturing process of Viatera® melds nature and modern technology into an unparalleled surfacing material.
The color of each Viatera® slab is dependent on the natural materials as well as the colors mixed within the resin binder.
The manufacturing process is designed to blend the raw materials in such a way as to imitate the look of natural stone.
As with any product made with predominantly natural materials, there can be some variation in background color and
pattern, as well as aggregate size and distribution. Pigment concentrations can occur up to the size of a US quarter
dollar. All of this serves to enhance the natural characteristics of the quartz surface material and is in no way to be
considered a defect. Variations to be expected will typically be greater than in solid surface but less than in granite.
Color, background or shade variations not visible from 6 feet away are considered acceptable.
Test
2
ASTM* No.
Marble
Granite
Viatera®
Advantage:
Finish
Viatera® is stronger and more resistant to
breaking.
Flexural
Strength
C-880
2300
1450
7420
Impact
Strength
2-lb ball
from 8’
Fails
Fails
Passes
Abrasion
Resistance
C-501
15-90
100-250
174-250
Viatera® wears less and does not require
polishing.
Stain
Resistance
D-2299
NEMA LD3
Stains
Stains
No Effect
Viatera® is extremely stain-resistant, making it
very low maintenance.
Liquid
Absorption
C-97
2-15%
0.2-1.0%
0.022%
Viatera® is far more stain-resistant than comparative products, looks new longer and does
not require regular sealing.
The factory applied finish to all Viatera® slabs is a polished finish. The quartz in the material takes a high polish, however
the polymer resin binder does not. Therefore the over all gloss level on a Viatera® slab will be between 47 and 57, as
measured with a gloss meter. By comparison, a slab of granite will generally register between 80 and 90 on a gloss
meter. As a result of the manufacturing process, small voids can occur, ranging in size from microscopic to 1.5 mm (the
size of a pinhead). These in no way affect the integrity of the slab nor do they have any impact on the porosity of the
material as they do not extend more than 1 mm in depth. Do not apply waxes or sealers to the Viatera® surface. These
products will not absorb into the material and will only cause build up on the surface.
Viatera® withstands higher impacts without
breaking.
Size of Viatera®
All Viatera® Quartz Surface products are available in 2cm and 3cm thickness. (approx. ¾” and 1⅛”)
Standard Dimension: 55” x 120”
Jumbo Size Dimension: 63” x 130”
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Viatera Quartz Surface
Reference Manual
®
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Viatera Advantages (Continued)
Natural Quartz Product Awareness
Are seams visible when using Viatera®?
The Natural Quartz Product Awareness Sheet has been created to ensure that you understand the features and benefits of
natural quartz and are familiar with the templating, tear-out and installation process. In making sure you are informed, we
hope to ensure your satisfaction.
®
Yes, seams are made during the installation process however the countertop pieces are placed as closely together as
possible and bonded together with color-coordinated resin. Viatera® is not a seamless product, seams are visible. A well
executed seam will be smooth but can be felt. Due to slight thickness variations and tolerances, it is possible that one side
of the seam may be raised. Where there are seams, the product pattern and shade can change.
The exact number of seams in a countertop will depend on the shape of the countertop and whether or not you
specifically request fewer or no seams. Please note that requests for fewer or no seams will increase the square
footage units that must be purchased, thereby increasing the price. A certified Fabricator Installer can show you
exactly where seams will be located on your countertop.
Are lamination lines visible when using Viatera®?
Just like other stone surfaces, lamination lines may be visible depending on the requirements of the project. Viatera® is
available in two different thicknesses, 3/4” (2 cm) and 1 1/8” (3 cm). As with all stone products, a lamination line is visible
when two pieces of material are adhered together to create a thicker edge, like the 1 1/2” (4 cm) front edge.
Fine Craftsmanship
Product
•
All dark colors of any solid quartz material, including Viatera, require more maintenance. Under ordinary use, dark
colors will show dirt, dust, rubs, fingerprints and watermarks more readily than lighter colors and patterns. Naturally
these colors require more care to maintain their appearance.
•
Though quartz is a very hard and robust mineral, take special precautions around edges and sink cutouts. Impacts in
these areas may chip the Viatera material.
•
Honed finishes will require more daily maintenance than polished. Metal marks, fingerprints and other signs
of daily living are more apparent. However, visible marks like these can be removed by using a non-abrasive
cleaning product such as Soft Scrub® gel or Bar Keepers Friend® and a white Scotch Brite® pad.
•
Like all natural quartz products, lamination lines will exist and are visible in countertops that have a 1 1/2” (4 cm) edge.
Lamination lines are formed when two pieces of natural quartz are glued together to create a 1 1/2” (4 cm) edge.
•
The color of each Viatera® slab is dependent on the natural materials as well as the colors mixed within the resin binder.
The manufacturing process is designed to blend the raw materials in such a way as to imitate the look of natural stone.
As with any product made with predominantly natural materials, there can be some variation in background color and
pattern, as well as aggregate size and distribution. Pigment concentrations can occur up to the size of a US quarter
dollar. All of this serves to enhance the natural characteristics of the quartz surface material and is in no way to be
considered a defect. Variations to be expected will typically be greater than in solid surface but less than in granite.
Color, background or shade variations not visible from 6 feet away are considered acceptable.
•
The factory applied finish to all Viatera® slabs is a polished finish. * The quartz in the material takes a high polish,
however the polymer resin binder does not. Therefore the overall gloss level on a Viatera® slab will be between 47 and
57, as measured with a gloss meter. By comparison, a slab of granite will generally register between 80 and 90 on a
gloss meter. As a result of the manufacturing process, small voids can occur, ranging in size from microscopic to 1.5
mm (the size of a pinhead). These in no way affect the integrity of the slab nor do they have any impact on the porosity
of the material as they do not extend more than 1 mm in depth. Do not apply waxes or sealers to the Viatera surface.
These products will not absorb into the material and will only cause build up on the surface.
•
Natural quartz countertops will typically have seams and the seams will be visible. Where there are seams, the
pattern and shade can change. The placement of seams will be at the discretion of the Certified Fabricator Installer. If
requested, they will try to accommodate special requests for fewer seams, which may or may not be achievable due to
size. If request can be achieved, it will typically increase the square footage of countertop that must be purchased and
therefore, increase the price.
•
Details about how Viatera® is cleaned and cared for are outlined in the Viatera® Care and Maintenance section of this
manual and on the LG Hausys website at www.lghausys.com.
Viatera® is fabricated by a network of certified fabricators and installers.
* Except Cairo. The honed (non-gloss) finish of Cairo will show more signs of daily use and requires more frequent cleaning to maintain its unique look.
Please refer to the LG Hausys Viatera® care and maintenance guidelines.
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LG Hausys
Viatera Quartz Surface
Reference Manual
®
www.lghausys.com
Natural Quartz Product Awareness (Continued)
Paint Lines
Tear-out and Installation
•
•
•
Some minor and incidental damage may be done to existing backsplashes or wall covering during tear-out. The
installer is not responsible for this damage.
•
During installation, a substantial number of trips will be made from the outside work area to the kitchen. Please plan
a path that you would like the installer to use, keeping in mind that the path must be of sufficient size, since they will
be carrying large countertop pieces and cannot carry these items through tight corners.
•
While the installer’s service includes clean-up, the consumers should expect some dust to continue to settle after the
installer has cleaned up and left. Please be prepared to wipe up dust for a few days after the installer leaves.
•
To minimize dust in other parts of the home, some consumers choose to put up a partition – a sheet is often used –
between the room(s) undergoing work and the adjoining rooms and, additionally, turn off air conditioners.
•
For liability reasons, the installer is not licensed or permitted to reconnect any plumbing or electrical work. Please
contact a licensed plumber and/or electrician to arrange for this service.
•
All items on top of the countertops that are to be torn out and all items below those countertops in the cabinets must
be removed before the installer begins work.
•
Mirrors in bathrooms that are permanently affixed to the wall and resting on or within 1” of the top of the existing
backsplash or countertop, must be removed before tear-out (if customer contracted for Certified Fabricator Installer
to tear-out) or before installation if the consumer is going to do the tear-out.
•
The consumer should plan on being without the use of sinks and selected appliances for typically two days.
•
The Installation of countertops will require that the installer trim the countertops at the installation site to ensure
the best possible fit. This procedure is usually performed in a driveway or on the back porch if it is not raining. If it
is raining, a covered place for the installer to work must be available or the installer may have to re-schedule the
installation.
Paint lines in cabinets may be visible after installation of countertop in both 2 cm and 3 cm material.
A paint line can be hidden by installing a piece of trim that matches your cabinets underneath your countertop.
Kitchen Cabinets and Support
•
•
Cabinets must be leveled and shimmed where necessary to 1/16” tolerance prior to installation. In cases where
cabinets are not level within tolerance, shims will be utilized to level the cabinetry and may be visible upon
completion of installation. Note: Removing shims will void installation warranty.
The material thickness dictates the amount of overhang permitted on a countertop. The counterop can support
an overhang of 6” (2 cm) or 10” (3 cm) without additional brackets or corbels. However, at least 70% of the total
countertop must be supported by cabinets, knee wall, etc. All overhangs in excess of those previously mentioned,
will require corbels or brackets. All support brackets and corbels must be installed prior to the field template. New or
existing cabinets must be structurally sound to withstand the weight of the countertop.
Templating
•
If new appliances and/or a customer supplied sink are to be installed, they must be at the house on the day of
template.
Please be aware that if the above-mentioned items are not at the home on the day of template, it will cause a
delay in the installation of the countertop and may result in an additional charge to you.
•
Someone with the ability to make decisions about selections must be present during template for selections such as
the location of sink(s) and faucet holes, etc.
Please be aware that if the installer is unable to gather such information at the time of template, it will cause a
delay in the installation of the countertop and may result in an additional charge to you.
Product Literature and Color Accuracy
•
6
Although brochure color samples and literature have been reproduced by state of the art, high speed printing
processes, the color will vary from actual countertop material. Additionally, please note that the color of printed
samples will vary depending on the type of lighting you view them under. When a customer makes their final
countertop color selection, they must view an actual product sample prior to purchase. Product samples are
actually cut from a slab. Because of the manufacturing process and the natural quartz mineral particulates,
minor color disparities may occur. Product will not be replaced due to these variations.
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LG Hausys
Viatera Quartz Surface
Reference Manual
®
www.lghausys.com
Key Selling Points of Viatera
Viatera FAQ
1.
1.
®
“It combines the elegance and appeal of stone with the stain resistance of solid surface”
Benefits to the Client:
• Provides the look and feel of stone with extraordinary depth, clarity and rich color.
• Low maintenance and heat and scratch resistant.
2.
“Backed by a 15-Year transferable warranty against manufacturing defects”
Benefits to the Client:
• Warranty system in place to resolve issues.
• Peace of mind knowing your warranty is second to none.
3.
“Installed by Certified Fabricator Installers”
Benefits to the Client:
• Experienced, reputable experts following through with fabrication and installation.
4.
“Non-porous”
Benefits to the Client:
• Low maintenance, easy-to-clean surface.
• NSF, SCS and Greenguard certified.
5.
“No wax/sealer needed”
Benefits to the Client:
• Low maintenance, easy-to-clean surface.
• Does not require polishing, retains beauty and luster without additional products.
®
What is Viatera® Quartz surface?
Viatera® is composed of quartz and blended with advanced polymer resins and colorfast pigments, which makes it
resistant to heat, scratches and stains.
2.
What makes Viatera® resistant to stains?
Viatera® is composed of 93% natural quartz and 7% superior color pigment and binder. Natural quartz, the majority
of Viatera® makeup, is classified as a 7 on Moh’s Hardness Scale, a scientific tool utilized to measure the composition
of minerals. Such a ranking indicates quartz is harder than iron and titanium, and there are only a few materials with a
higher ranking, including diamonds. This quality makes Viatera® resistant to staining and scratching. This fusion of nature
and science make Viatera® resistant to common spills of soda, tea, wine, oil or vinegar without the need for laborious
sealing like other quarried stone.
3.
•
•
•
4.
How do you care for Viatera®?
Everyday cleaning simply use a damp cloth or paper towel.
For sticky spots, liquid detergent may be required.
For difficult or dried spills, Formula 409® or Bar Keepers Friend® is effective.
Will dark colors require more maintenance?
All dark colors of any solid quartz material, including Viatera®, require more maintenance. Under ordinary use, darker
colors will show dirt, dust, rubs, fingerprints and watermarks more readily than lighter colors and patterns. Naturally
these colors require more care to maintain their appearance.
5.
How heat-resistant is Viatera®?
Viatera® can endure the everyday rigors of normal cooking temperatures up to 360oF for a short duration, without the
fear of scorching or burning. It is still recommended that hot pads and trivets are used to protect the surface and prolong
the product lifetime. Do not place high-heat cookware, such as electric skillets, frying pans, griddles or crock-pots,
directly on the surface without the use of a protective base.
6.
Does Viatera® have seams?
Yes, seams are made during the installation process however the countertop pieces are placed as closely together as
possible and bonded together with color-coordinated resin. Viatera® is not a seamless product, seams are visible. A well
executed seam will be smooth but can be felt. Due to slight thickness variations and tolerances, it is possible that one
side of the seam may be raised. Where there are seams, the product pattern and shade can change.
The exact number of seams in a countertop will depend on the shape of the countertop and whether or not you
specifically request fewer or no seams. Please note that requests for fewer or no seams will increase the square
footage units that must be purchased, thereby increasing the price. A Certified Fabricator Installer can show you
exactly where seams will be located on your countertop.
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LG Hausys
Viatera Quartz Surface
Reference Manual
®
www.lghausys.com
Viatera FAQ (Continued)
®
Does Viatera® have lamination lines?
What does my 15-year warranty cover?
Viatera® offers a 15-year limited transferable warranty, warranting that the material will be free of manufacturing defects.
This warranty covers failures caused by manufacturing defects, which may occur during the first fifteen years after
the original installation. If a defect is identified during the first fifteen year period, LG Hausys will, at its option, repair
or replace the defective Viatera® materials. LG Hausys’ warranty does not cover damage caused by physical abuse,
accidents, misuse or exposure to excessive heat, thermal shock, harsh chemicals, product that has been moved or
modified, shifting or settling of substrate.
Is the surface of Viatera® uniform and consistent?
20mm
3/4
0.8"
The manufacturing process of Viatera® melds nature and modern technology into an unparalleled surfacing material.
The color of each Viatera® slab is dependent on the natural materials as well as the colors mixed within in the resin
binder. The manufacturing process is designed to blend the raw materials in such a way as to imitate the look of natural
stone. As with any product made with predominantly natural materials, there can be some variation in background
color and pattern, as well as aggregate size and distribution. Pigment concentrations can occur up to the size of a US
quarter dollar. All of this serves to enhance the natural characteristics of the quartz surface material and is in no way to
be considered a defect. Variations to be expected will typically be greater than in solid surface but less than in granite.
Color, background or shade variations not visible from 6 feet away are considered acceptable.
10.
Half Bullnose
•
•
•
12.
15-year transferable warranty
Low maintenance
Non-porous
20mm
3/4
20mm
0.8"
0.8”
3/4
How is Viatera® different from granite?
Double Radius
Ogee
What about environmental issues?
LG Hausys is committed to providing environmentally sensitive products that meet the demands of everyone from its
employees to designers, installers and consumers. The highest quality quartz surfacing material available, Viatera® is
made of 93% natural quartz and is ideal for those who prefer the elegant look of stone in a durable, easy-to-maintain
product. Quartz is also one of the most abundant natural resources in the world. Viatera® is also GREENGUARD Indoor
Air Quality Certified® for low emissions, so it is well suited for sensitive indoor areas.
10
Bevel
What is the difference between a honed finish and a polished finish?
Honed finishes are not as shiny as polished finishes. Metal marks, fingerprints and other signs of daily living will become
more apparent. These marks can be removed by using a non-abrasive cleaning product such as Soft Scrub® gel or Bar
Keepers Friend® with a white Scotch Brite® pad.
11.
Bullnose
Eased
20mm
3/4
0.8"
9.
3/4
If the consumer selects a 1 1/2” (4 cm) edge, then lamination lines are visible. A lamination line is created when two
pieces of Viatera® are glued together to create a 1 1/2” (4 cm) front edge.
8.
®
20mm
3/4
0.8"
7.
3/4” (2cm) Viatera Quartz Surface Edges
Edge detail varies by market. Edge renderings are not scaled to size.
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LG Hausys
Viatera Quartz Surface
Reference Manual
®
www.lghausys.com
1 1/8”
1 1/2”
1 1/8”
Half Bullnose
Eased
Bullnose
1 1/2”
1 1/8”
®
Bullnose
Eased
1 1/8”
1-1/2” (4cm) Viatera Quartz Surface Edges
1 1/2”
®
1 1/2”
1-1/8” (3cm) Viatera Quartz Surface Edges
Bevel
Bevel
Ogee
Edge detail varies by market. Edge renderings are not scaled to size.
1 1/2”
Double Radius
40mm
1 1/2”
1.6"
1 1/8”
30mm
1 1/8”
1.2"
Half Bullnose
Double Radius
Ogee
Edge detail varies by market. Contact your CFI or Distributor for availability.
Edge renderings are not scaled to size.
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LG Hausys
Viatera Quartz Surface
Reference Manual
®
www.lghausys.com
Viatera Colors
®
Cairo
San Tropez
Olive Rust
Palermo *
Monet *
Kilauea
Santiago
Nova
Juniper Trail
Silver Lake
Solano *
Solar Canyon
Safari *
Royal Teak
Wildwood
Kenai
Trentino *
Mesquite Moon
Bourbon
Copper Patina
Charcoal Mist
Cabo *
Volcanic Rock *
Aspen
Himalaya *
Oahu
Antique Limestone
*
14
Made in LG Hausys’ Viatera® Plant in GA, USA.Jumbo size only (63” x 130”)
USA manufactured size is Jumbo size (63” x 130”)
Overseas manufactured size is Standard size (55” x 120”)
*
Made in LG Hausys’ Viatera® Plant in GA, USA.Jumbo size only (63” x 130”)
USA manufactured size is Jumbo size (63” x 130”)
Overseas manufactured size is Standard size (55” x 120”)
Cairo is available in honed finish
Colors have unique qualities. Printed representation of colors may vary from actual samples.
Please view actual product prior to purchase.
15
LG Hausys
Viatera Quartz Surface
Reference Manual
®
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Viatera Colors (Continued)
®
Snow Storm
Crema Beige
Truffle
*
16
Bianco White
Desert Storm
Artesia
Made in LG Hausys’ Viatera® Plant in GA, USA.Jumbo size only (63” x 130”)
USA manufactured size is Jumbo size (63” x 130”)
Overseas manufactured size is Standard size (55” x 120”)
Sugar Sand
Natural Limestone
Sugar Storm
Dover
Vintage Limestone
Geneva
Ultra White
Lava Ice
Daylight Reflection
*
Denali
Kona Ice
Twilight Reflection
Crystal White
Tundra Ice
Lunar Ice
Sienna Sand
Midnight Reflection
Galaxy Ice
Sand Ice
Thunder Storm
Absolute Night
Made in LG Hausys’ Viatera® Plant in GA, USA.Jumbo size only (63” x 130”)
USA manufactured size is Jumbo size (63” x 130”)
Overseas manufactured size is Standard size (55” x 120”)
These colors contain special reflective chips that cannot be
accurately reproduced in the sample photograph
These colors are upgraded for a better look
Colors have unique qualities. Printed representation of colors may vary from actual samples.
Please view actual product prior to purchase.
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LG Hausys
Viatera Quartz Surface
Reference Manual
®
www.lghausys.com
Lovello® Stainless Steel Sinks
Kitchen Sinks
Kitchen Sinks
Genova (SS1-2422)
Florence (SS55-3318)
Verona L (SS64-3221L)
Kitchen Sinks
Vanity & Bar Sinks
Torino (SS1-2318)
Verona R (SS64-3221R)
Venezia (SS1-3219)
Prato (SS-1513)
Naples L (SS73-3219L)
Vanity & Bar Sinks
Naples R (SS73-3219R)
18
Milano (SS-1915)
Sinks my change manufacturers at any time
Sinks my change manufacturers at any time
Roma (SS-1716)
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LG Hausys
Viatera Quartz Surface
Reference Manual
®
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Care & Maintenance
Viatera® Care & Maintenance Guidelines
Viatera® is NOT Indestructible!!
Viatera® comprised of 93% natural quartz, helps to make your countertop a low maintenance surface that is resistant
to scratches and stains. Viatera® is also heat-resistant, making it capable of enduring heat from a hot pan for short
durations, however to avoid possible damage, a trivet or hot pad is recommended. With proper care and maintenance,
Viatera® will remain beautiful and durable for many years.
•
For tougher stains, mild non-abrasive cleansers are a good solution to keeping the surface looking new. Recommended
cleaners include: Formula 409® Glass & Surface Cleaner, Bar Keeper’s Friend®, Lysol®, and Greased Lightning®. For dried
spills, a non-abrasive scrub pad can be used. Rinse thoroughly and wipe with a damp cloth to remove all residue. While
Viatera® is generally able to withstand most household chemicals, avoid using harsh chemicals or products that contain
bleach. For tough spots from items such as gum, grease, paint, food, etc., scrape off the residue with a razor blade or
putty knife prior to cleaning. The scraping may leave a gray metal mark on the countertop and can be cleaned off by
using a recommended cleaner and a soft non-abrasive scrub pad. Buff with a damp cloth. For stubborn spots or stains,
soak a pad of paper towels in water and any of the recommended cleansers and apply the towel to the stain and let
soak for a few minutes. Deeply clean with a non-abrasive scrub pad and cleanser, rinse thoroughly, and buff with a damp
cloth.
Viatera® can be damaged when in contact with strong chemicals and solvents. Avoid products containing
trichlorethane or methylene chloride including paint removers, car battery liquid, furniture strippers, oven cleaners,
and products containing bleach. These products can cause permanent discoloration and damage to the surface. In
the event that these agents come into contact with the surface, wipe immediately, rinse with water, and then clean
with vinegar based cleaner. If the stain persists, contact the supplier/installer of your Viatera® product. Do not use
abrasive and /or alkaline cleaning products. Do not use 3M Scotch Brite® green scrub pads or similar products, as
they can dull the surface. When trying a new cleaning product, it is recommended that you always try the cleaner
first on a hidden place of the surface and follow the cleaner manufacturer’s instructions.
• Viatera® can be damaged by excessive heat which causes the polymer resin binder to contract, leaving the surface
exposed to heat feeling rough to touch and/or discolored. Avoid possible problems by using a trivet between the
countertop and any hot pan or heat source.
• Viatera® is scratch resistant but can be scratched by materials harder than the quartz which makes up 93% of
the product. For example, the bottom of some ceramic dishes may be abrasive enough to scratch your Viatera
countertop.
• Viatera® can also be damaged by impact causing the material to chip or crack. By following the simple care
guidelines above, you can enjoy the beauty and luxury of your Viatera® Quartz Surface for many years to come.
The following are recommended commercial cleansers that are available for the routine care of your Viatera quartz
surface: Non-bleach, non-abrasive liquid household cleaners:
• Simple Green® lime-scale remover
• Vinegar cleaner (diluted)
• Bar Keeper’s Friend®
• Formula 409® Glass and Surface Cleaner
• Lysol®
• Greased Lightning®
Waxes and Sealing
Relax and enjoy!
One of the many benefits of Viatera® is that it requires no sealants or waxes to be applied during its lifetime. Because it
is non-porous, a sealer will not absorb into the material and would be ineffective. With normal cleaning procedures, your
countertop will always retain its luster.
Viatera® was designed to keep up with your ever demanding needs while providing you the utmost elegance and beauty
countertops has to offer. With Viatera® you will enjoy many years of natural beauty and easy care not to mention peace
of mind with a 15-year transferable warranty.
Regular Cleaning
Normal cleaning of Viatera® requires only a damp cloth and mild household detergent. A list of acceptable cleaning
products is located at the end of this document. For best results, clean spills as soon as possible. Viatera® is resistant
to most stains including wine, lemon juice, tea, and fruits and vegetables without permanently staining or damaging the
counters.
Cleaning Stains and Dried Spills
Honed Finishes
Honed finishes require more frequent cleaning to maintain their appearance. Metal marks, finger prints and other signs
of daily living will be more apparent. However, visible marks such as these can be removed by using a non-abrasive pad
and any of the recommended cleaning products.
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Viatera 15-Year Warranty
®
LG Hausys offers a 15-year limited warranty on Viatera® Quartz Surface, warranting that the material will be free of
manufacturing defects. This warranty covers product defects for a period of fifteen years after the date of installation.
If it is determined by LG Hausys or its authorized warranty service agent that a defect in the material exists within the
fifteen year period, LG Hausys will, at its sole option, repair or replace the defective Viatera® materials in accordance
with the following warranty provisions and exclusions.
This warranty applies to Viatera® Quartz Surface products installed after February 20, 2009.
Terms and Conditions
•
•
•
•
The 15 year limited warranty applies to Viatera® Quartz Surface materials only.
The 15 year limited warranty applies to Viatera® Quartz Surface materials that have been fabricated and installed
in accordance with the Fabrication Guide Book for transportation, storage, handling, fabrication, and installation.
Improper fabrication or installation is the responsibility of the fabricator/installer.
This warranty applies to Viatera® Quartz Surface materials that have been properly maintained
in accordance with the Care & Maintenance Guidelines available at: www.lghausys.com
This warranty applies to Viatera® Quartz Surface materials that have been permanently installed in an interior
application and have not been moved from the original location.
Exclusions
This warranty shall not apply to :
•
•
•
•
•
•
•
•
•
•
•
•
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Products and/or materials that have not been paid in full.
Issues or occurrences that are inherent characteristics of quartz surfacing, regardless of whether viewed as a defect
by the purchaser.
Damage caused by faulty or improper fabrication and installation, including but not limited to, seams, seam
performance, and caulking.
Damage caused by any instability or improper support occurring in the property in which the product has been
installed, including but not limited to, shifting, settling, or movement of the substrate.
Damage caused to any materials that have been moved, removed or relocated from its original place of installation.
Damage caused by any form of abuse, exposure to excessive heat, accidents, or misuse, including but not limited
to, scratches, stains, chips, or cracks.
Products in which the factory applied surface finish has been altered in any way, and/or damage caused by
chemicals.
Products installed with known or visible manufacturing defects at time of installation.
Color variance or variations in color, shape, size, or distribution of particulates inherent in the natural quartz or natural
variations in background color or pattern.
Other repairs and modifications, including but not limited to, plumbing, electrical, tile, and cabinets that may need to
be performed to properly repair or replace the Viatera® Quartz Surface materials.
All outdoor or non-interior applications, regardless of coverage or exposure to the elements.
LG Hausys is not responsible for damage or injury caused in whole or part by acts of God, job site conditions,
architectural or engineering design, structural movement, acts of vandalism, or accidents.
This warranty is extended to the original purchaser and may be transferred or assigned. A purchase receipt or other
proof of date of original purchase will be required before warranty service is rendered. If transferred, a new warranty
registration must be submitted with proof of the original purchase. The new warranty will be valid for the remaining time
since the original purchase.
No other express or implied warranties of merchantability or fitness for a particular purpose are made by this warranty
except for those expressly provided herein. Under no circumstances shall LG Hausys be liable for any loss or damage
arising from the purchase, use or inability to use this product, or for any special, indirect, incidental or consequential
damages. In no case will LG Hausys be liable for labor to remove and/or reinstall Viatera®, or other similar activities
necessary to complete the replacement or removal of the defective material.
This warranty entitles the purchaser to specific legal rights. Other rights may also be available, which may vary from state
to state. Some states do not permit the exclusion or limitation of implied warranties or of incidental or consequential
damages, so the above limitation or exclusion may not apply to you. To know what your legal rights are, consult your
local or state consumer affairs office or your state’s Attorney General.
To obtain service under this limited 15-year warranty, please contact the source from which you purchased your Viatera®
product. You must permit your Certified Installer or LG Hausys authorized agents to inspect your Viatera® product, and
you must reasonably cooperate with your installer and LG Hausys agents in the efforts to provide service in conjunction
with this limited 15-year warranty. If the problem is not handled to your satisfaction, please contact our representative
directly by writing or calling:
LG Hausys America, Inc.
900 Circle 75 Parkway, Suite 1500
Atlanta, GA 30339 877-842-8372
www.lghausys.com
Please include your name, address, a description of the problem, and the phrase “Viatera®, 15 year limited warranty” in
all correspondences. We will respond to all inquires within 30 days.
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Lovello Sink Limited Lifetime Warranty
Lovello Sink Care and Maintenance
Lovello offers a limited lifetime warranty to be free of all manufacturing defects under everyday, ordinary use.
General Care and Cleaning of Your Lovello Sink
LG Hausys will replace Lovello stainless steel sink free of charge by providing an equal replacement. This warranty
excludes all labor, plumbing or transportation costs for both removal and reinstallation. The exposure of LG Hausys does
not extend beyond supplying an equal replacement if it is found by an LG Hausys representative that the sink contains a
manufacturing defect.
Wiping after every use is the key to maintaining the luster of your Lovello stainless steel sink. After every use, rinse
thoroughly and wipe the sink with a soft cloth. This practice is the simplest, safest and least costly method that will
reduce mineral deposits and water splotting in hard water conditions. Lovello stainless steel sinks thrive with frequent
cleaning because there is no surface coating to wear off on stainless steel.
LG Hausys will not be held liable in cases of improper installation/modification, abuse, improper maintenance/care,
commercial applications, modifications made to the sink after leaving LG Hausys, and usage in improper applications.
It is important to clean for aesthetic considerations and to preserve corrosion resistance. Stainless steel is protected
from corrosion by a thin layer of chromium oxide. Oxygen combined with the chromium in the stainless steel forms a
chromium oxide film that protects further corrosion. Dirt, contamination and other materials hinder the safeguard process
and trap corrosive agents, reducing corrosion protection. Routine cleaning is necessary to preserve the appearance and
integrity of your Lovello stainless steel sink.
The original proof of purchase is required to file a warranty claim. LG Hausys reserves the right to inspect all warranty
claims filed under the Lovello stainless sink line prior to replacement.
THE LOVELLO LIFETIME WARRANTY IS SOLEY FOR THE BUYER. NO OTHER WARRANTY WHETHER IT BE
EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS
OR SERVICES SUPPLIED HEREUNDER, AND ANY IMPLIED WARRANTIES FOR A PERIOD GREATER THAN THE
WARRANTY PERIOD CONTAINED IN LOVELLO’S LIMITED WARRANTY ARE HEREBY EXCLUDED. LG HAUSYS NOT
BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO
THE GOODS OR SERVICES SUPPLIED HEREUNDER. No one agent, employee, or third party is authorized to give any
warranties on behalf of LG Hausys. Warranties can only be authorized and signed by an officer of LG Hausys.
Cleaning of Sink Contaminants
Different contaminants such as dirt, dust and soil will vary greatly in the effect, appearance, corrosive probability
and ease of removal. While some may be easily removed, others may require specific cleaners for effective removal.
Frequently, warm water with or without a gentle detergent is sufficient. Next in order are mild non-scratching abrasive
powders such as typical household cleaners including: Bar Keepers Friend®, Flitz®, Gordon’s Miracle Shine® and Shiny
Sinks Plus®. All of these products are available at most grocery and hardware stores and it is recommended to follow the
cleaning directions on the product.
Do Not use abrasive cleaners to clean your Lovello sink. Items such as steel brushes, steel wool and scrub pads will
tarnish the finish and make the sink look dull. These should be avoided as they may leave particles imbedded on the
surface which can lead to rusting.
Do Not let household cleaning products such as bleach sit in your sink for a long period of time, as it will damage the
finish of your sink.
Scratches
Scratches are unavoidable in any sink material, including stainless steel. With time, these scratches will become uniform.
For minor scratches, combining a wet Scotch Brite® pad with a cleansing agent such as Flitz® will soften the appearance
of scratches and disparities. You should rub the agent with the “grain” of the existing finish and continue to rub across
the sink’s entire surface. RUBBING AGAINST THE GRAIN OR IN ONE SPOT WILL PRODUCE POOR RESULTS. Once
the rubbing process is completed, sink should be rinsed with clean water and towel dried.
For more serious scratches, you can utilize a pumice rubbing compound which you can purchse from your local
hardware store. This compound is more aggressive which will allow you to minimize the appearance of serious
scratches.
To avoid minor or major scratches to the bottom of the sink, we recommend that you utilize a sink grid, which is available
with all of our kitchen sink models.
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Lovello Sink Care and Maintenance (continued)
Notes:
Surface Stains and Rust
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Surface residue such as hard water stains, tarnish, rust and lime deposits should be treated with any of the following
cleaning products: Bar Keepers Friend®, Gordon’s Miracle Shine® or Flitz® (follow product directions). Once clean, you
should wipe off excess water with a dry towel.
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Fingerpaints and Stains
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Fingerprints and stains resulting from normal use in consumer and architectural applications are the most common
surface contaminants. To easily remove, use a glass cleaner or by gentle rubbing with a paste of soda ash (sodium
carbonate) and water applied with a soft rag and follow through with a water rinse.
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Shop Oil and Grease
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Shop oils, which commonly carry grease, grit and metal chips can produce surface spoiling after shop operations.
Greases and other contaminants may also soil surfaces spoiling after shop operations. Greases and other contaminants
may also soil surfaces in food preparation and many other household and commercial situations. Periodic removal of
these soils is a necessity. Initially soap or detergent and water or a combination of detergent and water with a solvent
will work. Non-halogenated solvents, such as acetone, methyl alcohol, ethyl alcohol, methyl ethyl ketone, benzene,
isopropyl, alcohol, toluene, mineral spirits and turpentine work well. Most of these solvents are widely used individually,
but there are many blended or compound cleaners on the market. Please use supplier directions for information on their
applications on stainless steel.
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Notes:
Notes:
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* NOT ALL PRODUCTS ARE PRODUCED IN THE UNITED STATES.
LG Hausys America, Inc.
900 Circle 75 Parkway Suite1500
Atlanta, GA 30339
T. 877.842.8372
www.lghausys.com
© 2012 LG Hausys America, Inc
SKU: 1201VTR