CONFLICT MANAGEMENT IN THE WORKPLACE (A win-win Outcome) HOSTED BY THE CO-OPERATIVE CREDIT UNION LEAGUE OF TRINIDAD & TOBAGO THURSDAY APRIL 16,2015 VENUE: BANQUET & CONFERENCE CENTRE AT THE CASCADIA HOTEL, ST ANNS DURATION: 1DAY9:30AM - 3:30PM BACKGROUND Workplaces are naturally stressful environments, and personal conflicts between coworkers can be both a cause and product of this stress. Management/Supervisors must not allow these to intensify as it will further impair the work environment. It is imperative to seek to understand the issue and take positive action in order to solve the problem and make the office a place that you and your staff will want to be. This course is aimed at helping you to acquire the knowledge and skills needed to treat with Conflict in the workplace. OBJECTIVES The programme will provide a platform to achieve insights into the following: > The effects of uncontrolled temper - The worst mistake. > The importance of the "Opportunity to be heard'. > How conflicts affect productivity. > The importance of removing oneself from gossip > The effects of judgmental language. BENEFITS > Will be able to manage conflict in the workplace. WHO SHOULD ATTEND Managers, HR Personnel, all levels of staff and elected officers CERTIFICATION A certificate of participation will be awarded to each participant. THE CO-OPERATIVE CREDIT UNION LEAGUE OF TRINIDAD & TOBAGO CONFLICT MANAGEMENT IN THE WORKPLACE (A win-win Outcome) VENUE: BANQUET & CONFERENCE CENTRE AT THE CASCADIA HOTEL, ST ANNS Thursday April 16, 2015 Cost: $900.00 plus Vat per person Group rate: $875.00+ Vat per person for groups of three (3) or more persons (Inclusive of Coffee Break, Lunch, & Writing materials) 9. 30 am -3.30pm. Please complete in block letters: Namefs): lob Title: 1. _ _ 2. _ _ 3. _ _ 4. _ _ 5. _ _ Organization:. Address Contact person Email Address _ Telephone: (868) ext Fax No:. Kindly indicate if you need an invoice for processing your payment: Please ensure that you complete your registration form by signing below: 1. Registration is only confirmed upon receipt of this form by The Co-operative Credit Union League of Trinidad and Tobago accompanied by the appropriate payment before April 09,2015 2. In cases where registrants neither cancel nor attend this function, please note that there is NO entitlement to a refund under any circumstances 3. Cheques should be made payable to The Co-operative Credit Union League of Trinidad and Tobago. Non-members are required to pay by Certified Cheques. Signature Date Company Stamp