Winning KPIs 2015 Masterclass Developing, Implementing & Making KPIs Work in Your Organization 20-21 0CTOBER 2015 | PULLMAN HOTEL BANGSAR KL Winning KPIs are the only tool that links day to day activity at the workface, to your organization’s strategic objectives Organizations with over 20 KPIs lack focus, lack alignment and First 10 delegates will receive a complimentary signed copy of David’s signed “KPI” (Latest Edition) underachieve. David Parmenter believes there are normally fewer than 10 true KPIs in an organization and these should be measured and reported on daily, or at least weekly. In this workshop David will explain that there are four types of performance measures and choosing the right mix is crucial for effective measurement and control. Covering the latest thinking on KPIs, and based on David’s “David’s energy, passion and clear delivery of KPIs were very vital and useful”. Business Support Group Internationally recognized work and his two KPI books,this masterclass will give you insights and a practical step by step methodology to rediscover your critical success factors and the underpinning winning key performance indicators. This course will address the common issues of how you measures subjective areas, how KPIs can assist in a change process, where KPIs link to strategy, what measures should I use in the sales and “The exercise sessions on identifying KPIs were very practical and extremely useful”. Group Finance “David is very knowledgeable and an expert in this field. He is very helpful and gives answers immediately. The handouts were very comprehensive”. Group Quality Division operational areas,how to ascertain measures and why SMART measures do not necessarily work. “Amongst the top level of presenters in over 30 years attendance. Animated, involving, focused, knowledgeable, passionate”. Director Quality & Operations Led by author, presenter & facilitator David Parmenter B.Com, FCA (ICAEW) David Parmenter FCA (Eng & Wales) is a leading expert in KPIs, quarterly “Group interaction and brainstorming that David facilitated was a highlight for me”. Regional Operations Manager “The exercise on identifying KPIs were very Practical and extremely useful”. Director Strategy Planning rolling planning, quick month-end processes and making reporting a key decision -based tool. He has spoken in 30 countries and has been a keynote speaker for the IBM Finance Forum, The World Capability Congress and for a number of customer conferences. “Attending this masterclass has given me an impetus to re-launch KPI reporting in the organization and link operational performance to these KPIs”. Chief Financial Officer David has published many articles in management and accounting journals around the world. John Wiley & Sons, New York, have published his four books, including KeyPerformance Indicators and Winning CFOs. He has workedfor BP, Ernst & Young, Pricewaterhouse Coopers and Arthur Andersen & Co. There will be sector break-out workgroups for Enterprise (250-1000 FTEs, Over 1000 FTEs) .Small to Medium Enterprise .Government .Non Profit Agencies The workshop gives insights to Wshhoyuld you attend? achieving winning performance indicators. It gives a practical step by step methodology to rediscover your critical Electronic templates provided to help you start orrestart your KPIs in your organization success factors and the underpinning winning key performance indicators. It will become clear how this could offer you a chance to leave a lasting legacy in your organisation. Exclusively brought to you by:- Winning KPIs Developing, Implementing & Making KPIs Work in Your Organization 2015 Masterclass 20-21 0CTOBER 2015 | PULLMAN HOTEL BANGSAR KL Program Outline DAY 1 DAY 2 12 Step Model to Develop and Use Winning KPIs Continued What are Key Performance Indicators? How to Present your Performance Measures • Difference between the four types of performance measures How to improve your reporting of performance by the adoption of • The characteristics of key performance indicators Stephen Few’s work. Better practice reporting techniques. • Understanding the myths of performance measurement that lead to failure. Workshop: Develop reporting formats for the board and the senior management teams. • Understanding the dark side of performance measures • Lead and lag indicators revisited Getting performance measures into teams • The 10, 80, 10, rule for performance measures Learning how to get teams to develop their own team balanced • Importance of knowing your critical success factors scorecard. Workshop: Develop generic scorecards for teams. Each team will Understanding the myths of performance measurement that lead to failure design two scorecards. Case studies • By tying KPIs to pay you will increase performance • Non profit organisation • Most measures lead to better performance • Government department • All performance measures are KPIs • Manufacturer • Monitoring monthly performance measures will improve • Service performance. • KPIs are financial and non financial indicators • Airline KPIs for your enterprise A question and answer session where David shares his Finding the Critical Success Factors (CSFs) in Your thoughts on your organisation’s KPIs Organisation • Case studies Comparison to Other Methodologies • The three stage process Balanced –Scorecard • Workshop: Brainstorm the success factors in sector groups Paul Niven’s work • Learn how to use relationship mapping to find the success factors Stacey Barr’s PuMP with the greatest influence (Airline example) • Workshop: Shortlist the likely CSFs in your in Sector using the relationship mapping technique KPIs: The Road Ahead – the implementation issues • Introducing agile techniques to improve the likelihood of success (SCRUM meetings, Kanban) How to Ascertain Performance Measures • Implementing KPIs in a not for profit organisation • Using success factors to derive measures • Implementing KPIs in a small to medium enterprise • Understanding the need for past, present, and future measures • Workshop: Performance Measures in a couple of CSFs • Selling and leading change to the senior management team (including the work of John Kotter) • The next steps to take in the following five weeks 6 Stage Model to Develop and Use Winning KPIs • The seven foundation blocks Final Workshop: • Walk through the book, understanding the questionnaires, Team Workgroups prepare a small PowerPoint presentation worksheets and checklists, and workshops contained in the book (3 to 4 slides) covering their new insights into the CSFs, performance measures they are taking back to work, their next steps, outline of their sales pitch. Winning KPIs Developing, Implementing & Making KPIs Work in Your Organization 2015 Masterclass 20-21 0CTOBER 2015 | PULLMAN HOTEL BANGSAR KL This workshop will enable you to: Participants will immerse themselves into: Gain an in-depth understanding of the characteristics of key Cutting-edge knowledge and concepts for KPI development. performance indicators (KPIs). Management models that have a profound impact on KPIs. Understand how key result indicators,performance indicators and KPIs The 6 stage “winning KPI” model. fit together. How to set up a KPI project team. Understand how to report KRIs, RIs, PIs and KPIs in a better practice way. Implementation issues for large, medium and small Breathe new life into an underperforming balanced scorecard. organisations. Understand KPIs which may be of relevance to your organisation. Implement the suggested ‘road maps’ to develop KPIs in your organisation. Cascade performance measures down to teams. Find your organisation’s critical success factors. The six stage process: • Stage 1: Getting the CEO, senior leadership team, management and staff committed to the change • Stage 2: Up-skill in-house resources to manage the KPI project Stage 3: Leading and selling change • Stage 3: Leading and selling change • Stage 4: Ascertain the key aspects that need to be done well day-in day-out (the operational critical success factors) • Stage 5: Determining measures that will work in your organisation • Stage 6: Get the measures to drive performance On successful completion of this workshop delegates will receive: • A comprehensive user guide on how to introduce performance measures, covering a detailed 12 step process • A grounding in how to find the critical success factors (CSFs) in their organisation • In-depth understanding of the four types of performance measures – a new major breakthrough to ensure greater clarity. • Many KPI reporting templates which can be adopted immediately • Access to electronic media to save time with implementation • A breath of new life into their balanced scorecard • Ongoing communication with David Parmenter to support the implementation process* Certification for Consultants David will be giving “winning KPIs implementer” certification to any consultants who attend this workshop and who complete a KPI project, using the methodology. The “winning KPIs” implementer status will become a sought after international accreditation allowing recipients access to David’s latest intellectual property upon membership. Who Should Attend? Course format “The general consensus was that this was CEOs, General Managers and Human This course will be held in a highly interactive one of the most worthwhile professional Resources Managers who wish to revisit workshop format with case studies, better development master classes that any of us performance measurement in their practice examples and implementation guidelines. had attended in quite a while. David’s organization. passion for KPIs came across, and was Heads of Divisions responsible to monitoring Workshop Timing backed up by his subject matter expertise and reporting the performance of a business 8:30 AM : Registration and practical experience. The friendly, unit. 9:00 AM : Workshop Begins interactive nature of the master class was The team in charge of a balance scorecard 10:30 AM : Morning Refreshments a big plus.” “I am already thinking of how implementation. 1:00 PM : LUNCH best to put the skills I have gained into CFOs and reporting accountants. 2:00 PM : Workshop Resumes practice. The master class really helped Consultants who wish to be certified on this 3.30 PM : Afternoon Refreshments me gain a workable knowledge of the methodology. 5:00 PM : Workshop Ends techniques” Winning KPIs 2015 Masterclass Developing, Implementing & Making KPIs Work in Your Organization 20-21 0CTOBER 2015 | PULLMAN HOTEL BANGSAR KL Workshop Leader David Parmenter is an international presenter who is known for his thought provoking and lively sessions, which have led to substantial change in many organizations. Besides delivering in-depth workshops he has been a keynote speaker forr a, the IBM Finance Forum, The World Capability Congress, TEC Malaysia, Censof, Targit, CPA Australia and Profiles International Romania. lacing David is a leading expert in: the development of “winning KPIs”, replacing g, lean the annual planning process with quarterly rolling planning, accounting practices and 21st century management and leadership traits. David's work on KPIs is recognized internationally as a breakthrough in understanding how to make performance measures work. His book, ‘Key s’, Performance Indicators: Developing, Implementing, and Using Winning KPIs’, ent now in second edition, is one of the best selling performance management books on Amazon.com. John Wiley & Sons Inc have also published “The mance leading-edge manager’s guide to success” “Winning CFOs” “Key Performance Indicators for Government and Non Profit Agencies”. David has delivered public and in-house workshops to thousands of attendees in 30 countries. He worked for Ernst & Young, BP Oil Ltd, Arthur Andersen & Co, and Price n Waterhouse, and he is a fellow of the Institute of Chartered Accountants in England and Wales. ent He has written over 50 articles for the accounting and management Journals including “quarterly rolling planning - removing the barriers to success”, “Throw away the annual budget”, “Beware corporate mergers”, “Implementing a Balanced Scorecard in 16 weeks not 16 months”, “Convert your monthly reporting to a management tool”, “Smash through the performance barrier”, “Is your board reporting process out of control?” “Implementing winning Key Performance Indicators”, “Quick month end reporting” “Crisiss ter leadership”, “Leadership lessons from Sir Winston Churchill”, Lessons from Peter nce Drucker, Jack Welch’s leadership, “Should we abandon performance measures” etc. Registration Contract Please complete this form immediately and fax to: +603 2260 7500 Winning KPIs Authorisation Developing, Implementing & Making KPIs Work in Your Organization Name:.................................................................................... 20-21 0CTOBER 2015 | PULLMAN HOTEL BANGSAR KL Signature:.............................................................................. 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