Winning KPIs
2015 Masterclass
Developing, Implementing & Making KPIs Work in Your Organization
20-21 0CTOBER 2015 | PULLMAN HOTEL BANGSAR KL
Winning KPIs are the only tool
that links day to day activity at the workface,
to your organization’s strategic objectives
Organizations with over 20 KPIs lack focus, lack alignment and
First 10 delegates will receive
a complimentary signed copy
of David’s signed
“KPI”
(Latest Edition)
underachieve. David Parmenter believes there are normally fewer than
10 true KPIs in an organization and these should be measured and
reported on daily, or at least weekly. In this workshop David will explain
that there are four types of performance measures and choosing the
right mix is crucial for eﬀective measurement and control.
Covering the latest thinking on KPIs, and based on David’s
“David’s energy, passion and clear delivery of KPIs were very vital
and useful”.
Business Support Group
Internationally recognized work and his two KPI books,this masterclass
will give you insights and a practical step by step methodology to
rediscover your critical success factors and the underpinning winning
key performance indicators.
This course will address the common issues of how you measures
subjective areas, how KPIs can assist in a change process, where KPIs
link to strategy, what measures should I use in the sales and
“The exercise sessions on identifying KPIs were very practical and
extremely useful”.
Group Finance
“David is very knowledgeable and an expert in this ﬁeld. He is
very helpful and gives answers immediately. The handouts were
very comprehensive”.
Group Quality Division
operational areas,how to ascertain measures and why SMART
measures do not necessarily work.
“Amongst the top level of presenters in over 30 years attendance.
Animated, involving, focused, knowledgeable, passionate”.
Director Quality & Operations
Led by author, presenter & facilitator
David Parmenter
B.Com, FCA (ICAEW)
David Parmenter FCA (Eng & Wales)
is a leading expert in KPIs, quarterly
“Group interaction and brainstorming that David facilitated was a
highlight for me”.
Regional Operations Manager
“The exercise on identifying KPIs were very Practical and
extremely useful”.
Director Strategy Planning
rolling planning, quick month-end processes and making
reporting a key decision -based tool. He has spoken in 30
countries and has been a keynote speaker for the IBM Finance
Forum, The World Capability Congress and for a number of
customer conferences.
“Attending this masterclass has given me an impetus to re-launch
KPI reporting in the organization and link operational performance to these KPIs”.
Chief Financial Oﬃcer
David has published many articles in management and
accounting journals around the world. John Wiley & Sons, New
York, have published his four books, including KeyPerformance
Indicators and Winning CFOs. He has workedfor BP, Ernst &
Young, Pricewaterhouse Coopers and Arthur Andersen & Co.
There will be sector break-out workgroups for
Enterprise (250-1000 FTEs, Over 1000 FTEs)
.Small to Medium Enterprise
.Government
.Non Profit Agencies
The workshop gives insights to
Wshhoyuld
you
attend?
achieving winning performance indicators.
It gives a practical step by step
methodology to rediscover your critical
Electronic templates provided to help you
start orrestart your KPIs in your organization
success factors and the underpinning
winning key performance indicators. It will
become clear how this could oﬀer you a
chance to leave a lasting legacy in your
organisation.
Exclusively brought to you by:-
Winning KPIs
Developing, Implementing & Making KPIs Work
in Your Organization
2015 Masterclass
20-21 0CTOBER 2015 | PULLMAN HOTEL BANGSAR KL
Program Outline
DAY 1
DAY 2
12 Step Model to Develop and Use Winning KPIs Continued
What are Key Performance Indicators?
How to Present your Performance Measures
• Diﬀerence between the four types of performance measures
How to improve your reporting of performance by the adoption of
• The characteristics of key performance indicators
Stephen Few’s work. Better practice reporting techniques.
• Understanding the myths of performance measurement that lead
to failure.
Workshop: Develop reporting formats for the board and the
senior management teams.
• Understanding the dark side of performance measures
• Lead and lag indicators revisited
Getting performance measures into teams
• The 10, 80, 10, rule for performance measures
Learning how to get teams to develop their own team balanced
• Importance of knowing your critical success factors
scorecard.
Workshop: Develop generic scorecards for teams. Each team will
Understanding the myths of performance measurement that
lead to failure
design two scorecards.
Case studies
• By tying KPIs to pay you will increase performance
• Non proﬁt organisation
• Most measures lead to better performance
• Government department
• All performance measures are KPIs
• Manufacturer
• Monitoring monthly performance measures will improve
• Service
performance.
• KPIs are ﬁnancial and non ﬁnancial indicators
• Airline
KPIs for your enterprise
A question and answer session where David shares his
Finding the Critical Success Factors (CSFs) in Your
thoughts on your organisation’s KPIs
Organisation
• Case studies
Comparison to Other Methodologies
• The three stage process
Balanced –Scorecard
• Workshop: Brainstorm the success factors in sector groups
Paul Niven’s work
• Learn how to use relationship mapping to ﬁnd the success factors
Stacey Barr’s PuMP
with the greatest inﬂuence (Airline example)
• Workshop: Shortlist the likely CSFs in your in Sector using the
relationship mapping technique
KPIs: The Road Ahead – the implementation issues
• Introducing agile techniques to improve the likelihood of success
(SCRUM meetings, Kanban)
How to Ascertain Performance Measures
• Implementing KPIs in a not for proﬁt organisation
• Using success factors to derive measures
• Implementing KPIs in a small to medium enterprise
• Understanding the need for past, present, and future measures
• Workshop: Performance Measures in a couple of CSFs
• Selling and leading change to the senior management team
(including the work of John Kotter)
• The next steps to take in the following ﬁve weeks
6 Stage Model to Develop and Use Winning KPIs
• The seven foundation blocks
Final Workshop:
• Walk through the book, understanding the questionnaires, Team
Workgroups prepare a small PowerPoint presentation
worksheets and checklists, and workshops contained in the book
(3 to 4 slides) covering their new insights into the CSFs,
performance measures they are taking back to work, their
next steps, outline of their sales pitch.
Winning KPIs
Developing, Implementing & Making KPIs Work
in Your Organization
2015 Masterclass
20-21 0CTOBER 2015 | PULLMAN HOTEL BANGSAR KL
This workshop will enable you to:
Participants will immerse themselves into:
Gain an in-depth understanding of the characteristics of key
Cutting-edge knowledge and concepts for KPI development.
performance indicators (KPIs).
Management models that have a profound impact on KPIs.
Understand how key result indicators,performance indicators and KPIs
The 6 stage “winning KPI” model.
ﬁt together.
How to set up a KPI project team.
Understand how to report KRIs, RIs, PIs and KPIs in a better practice way.
Implementation issues for large, medium and small
Breathe new life into an underperforming balanced scorecard.
organisations.
Understand KPIs which may be of relevance to your organisation.
Implement the suggested ‘road maps’ to develop KPIs in your
organisation.
Cascade performance measures down to teams.
Find your organisation’s critical success factors.
The six stage process:
•
Stage 1: Getting the CEO, senior leadership team, management and staﬀ committed to the change
•
Stage 2: Up-skill in-house resources to manage the KPI project Stage 3: Leading and selling change
•
Stage 3: Leading and selling change
•
Stage 4: Ascertain the key aspects that need to be done well day-in day-out (the operational critical success factors)
•
Stage 5: Determining measures that will work in your organisation
•
Stage 6: Get the measures to drive performance
On successful completion of this workshop delegates will receive:
• A comprehensive user guide on how to introduce performance measures, covering a detailed 12 step process
• A grounding in how to ﬁnd the critical success factors (CSFs) in their organisation
• In-depth understanding of the four types of performance measures – a new major breakthrough to ensure greater clarity.
• Many KPI reporting templates which can be adopted immediately
• Access to electronic media to save time with implementation
• A breath of new life into their balanced scorecard
• Ongoing communication with David Parmenter to support the implementation process*
Certification for Consultants
David will be giving “winning KPIs implementer” certiﬁcation to any consultants who attend this workshop and who complete a KPI project,
using the methodology. The “winning KPIs” implementer status will become a sought after international accreditation allowing recipients
access to David’s latest intellectual property upon membership.
Who Should Attend?
Course format
“The general consensus was that this was
CEOs, General Managers and Human
This course will be held in a highly interactive
one of the most worthwhile professional
Resources Managers who wish to revisit
workshop format with case studies, better
development master classes that any of us
performance measurement in their
practice examples and implementation guidelines.
had attended in quite a while. David’s
organization.
passion for KPIs came across, and was
Heads of Divisions responsible to monitoring
Workshop Timing
backed up by his subject matter expertise
and reporting the performance of a business
8:30 AM
: Registration
and practical experience. The friendly,
unit.
9:00 AM
: Workshop Begins
interactive nature of the master class was
The team in charge of a balance scorecard
10:30 AM : Morning Refreshments
a big plus.” “I am already thinking of how
implementation.
1:00 PM
: LUNCH
best to put the skills I have gained into
CFOs and reporting accountants.
2:00 PM
: Workshop Resumes
practice. The master class really helped
Consultants who wish to be certiﬁed on this
3.30 PM
: Afternoon Refreshments
me gain a workable knowledge of the
methodology.
5:00 PM
: Workshop Ends
techniques”
Winning KPIs
2015 Masterclass
Developing, Implementing & Making KPIs Work
in Your Organization
20-21 0CTOBER 2015 | PULLMAN HOTEL BANGSAR KL
Workshop Leader
David Parmenter is an international presenter who is known for his
thought provoking and lively sessions, which have led to substantial change
in many organizations.
Besides delivering in-depth workshops he has been a keynote speaker forr
a,
the IBM Finance Forum, The World Capability Congress, TEC Malaysia,
Censof, Targit, CPA Australia and Profiles International Romania.
lacing
David is a leading expert in: the development of “winning KPIs”, replacing
g, lean
the annual planning process with quarterly rolling planning,
accounting practices and 21st century management and leadership traits.
David's work on KPIs is recognized internationally as a breakthrough in
understanding how to make performance measures work. His book, ‘Key
s’,
Performance Indicators: Developing, Implementing, and Using Winning KPIs’,
ent
now in second edition, is one of the best selling performance management
books on Amazon.com. John Wiley & Sons Inc have also published “The
mance
leading-edge manager’s guide to success” “Winning CFOs” “Key Performance
Indicators for Government and Non Profit Agencies”.
David has delivered public and in-house workshops to thousands of
attendees in 30 countries.
He worked for Ernst & Young, BP Oil Ltd, Arthur Andersen & Co, and Price
n
Waterhouse, and he is a fellow of the Institute of Chartered Accountants in
England and Wales.
ent
He has written over 50 articles for the accounting and management
Journals including “quarterly rolling planning - removing the barriers to
success”, “Throw away the annual budget”, “Beware corporate mergers”,
“Implementing a Balanced Scorecard in 16 weeks not 16 months”, “Convert your
monthly reporting to a management tool”, “Smash through the performance
barrier”, “Is your board reporting process out of control?” “Implementing
winning Key Performance Indicators”, “Quick month end reporting” “Crisiss
ter
leadership”, “Leadership lessons from Sir Winston Churchill”, Lessons from Peter
nce
Drucker, Jack Welch’s leadership, “Should we abandon performance
measures” etc.
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Winning KPIs
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Developing, Implementing & Making KPIs Work
in Your Organization
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20-21 0CTOBER 2015 | PULLMAN HOTEL BANGSAR KL
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from the same company.
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