One Inventory, One Engine, One Labor Force - True Omnichannel fulfillment centers have arrived Sponsored by: Presented by: Art Eldred, Vargo Companies Dan Perry, Vargo Companies © 2015 MHI® Copyright claimed for audiovisual works and sound recordings of seminar sessions. All rights reserved. Fulfillment: Retail ≠ eCommerce Desired Order Cycle Time Order Planning Window Errors SKUs/Order Items/Order Cases/Order Daily Destinations Peak "Peak" Period Daily Orders Value Added Services Retail Daily Daily Correctable 1000's 10,000's 1000's 1-100's 3-5 Weeks 100's eCommerce Hourly Minutes Costly 1-10's 1's 0's 10,000's+ 3-5 Days 10,000's Gift Wrap Gift w/purchase Ticketing? Packing Security Tagging? Marketing Collateral Pack Slips What does Omni-channel really mean to the fulfillment center? Definitions vary, but for purposes of this seminar, we'll use the term to refer to a retailers' efforts to integrate their store and e-commerce selling channels to work seamlessly together inside the fours walls of a single distribution center. One Inventory One Fulfillment Engine Multiple Order & Product Flows Evolution of the fulfillment center Supplier Distribution Center DC Retail Store Supplier Supplier Distribution Center DC Fulfillment Center FC Retail Store Home Home Supplier Omnichannel DC Retail Store Distribution Growth & Fulfillment Service Needs Fulfillment Center Service Needs Distribution Center Growth 1 6 2 3 4 Source: U.S. Census Bureau 5 Source: UPS What are the benefits of one Omnichannel FC? • • • • Speed to Market Labor Profit Infrastructure – Inventory – Systems – Facilities – Administration SPEED LIMIT AS FAST AS YOU CAN! Retail & DTC PEAKS 4 Months PEAK Labor 2-4 Weeks PEAK Labor June June June June July July July July Aug Aug Aug Aug Aug Sept Sept Sept Sept Oct - Oct - Oct - Oct - Nov Nov Nov Nov Nov Dec Dec Dec Dec Jan - Jan - Jan - Jan - wk1 wk2 wk3 wk4 - wk1 wk2 wk3 wk4 wk1 wk2 wk3 wk4 wk1 wk2 wk3 wk4 wk1 wk2 wk3 wk4 wk5 wk1 wk2 wk3 wk4 wk1 wk2 wk3 wk4 wk5 wk1 wk2 wk3 wk4 DTC Retail • • • • Challenges One Inventory Information Systems Product Configurations Current Infrastructure Inventory Challenges Receive Store Fulfillment VAS Processing Ship Storage Challenges Velocity Based Slotting Reserve VS All Active Omnichannel: Ready-Active Storage 12 4/14/2015 Vargo - Confidential Pre-Omni Order Processing eCommerce ORDER POOL Retail ORDER POOL 8AM – 10PM Retail Wave #5 Ecom Order Store 7-14 Retail Wave #4 Ecom Order Stores 15-24 Order Cut-Off Stores 1-6 24 Hrs- After 6PM Heaviest Retail Wave #3 eCom Expedited Wave #2 Retail Wave #1 Shipping Cut-Off The Pitfall of Waving Omnichannel Fulfillment Engine COMMON ORDER POOL Store 1 Pieces 1-50 Ecom Order Ecom Order Store 2 Pieces 50-76 B2C Orders Ecom Expedited Order “Wave-less” Continuous Processing Order Cut-Off Retail Orders Shipping Cut-Off The Benefit of “Lean” ERP, Management, eCommerce ERP & Order Management ERP,Order Order Management, eCommerce Order Management ERP Warehouse Management System Intelligent Warehouse Control System LMS LMS WMS Retail WMS eCommerce WMS TMS TMS Intelligent WCS Order & Inventory Intelligence w/Ability to Balance Work Across Both Machines and People for All Channels Put to Store Put to Store WCSWORK PULLED TO AVAILABLE PEOPLE WCS & MACHINES Label Pick to Item Shipping Case Pick Print Light WCS WCS Label Sorter Sorter Applicator Pick to Item Shipping Case Pick Print Light Sorter Sorter Applicator Autowaving Via the WES Ecom Rush Wave #14 Wave #13 Wave #12 Wave #11 30m 2hrs 1.5hrs 2hrs WES Sort #1 to Put-Walls - Ecom Sorter #1 to Put-Walls Expedite Sorter #2 to Retail Put to Store Singles – Case Pick 10m 10m 10m 10m 10m 10m 10m 10m 10m 10m 10m 10m 10m 10m 10m Fulfillment Center Workflows WES Sort #1 to Put-Walls - Ecom Sorter #1 to Put-Walls Expedite Sorter #2 to Retail Put-To-Store Singles – Case Pick 18 New Omni-channel Case Study J H G B B E E E E E E E E E B M C L A D A Receiving B Reserve C Pallet Build D Empty Tote Return G DTC Prepped Ready Inventory Retail Ready Inventory Unit Sorter Induction H Pre-Sorter E E K J Cross-Dock K Parcel Shipping L DTC Packing Sorter M Put-To-Store N Case Shipping (TL/LTL) N • Reduce Capital – Buildings – Automation – Infrastructures Real Benefits • Reduce OPEX – Inventory – Labor – Facilities • Flexibility – Dynamically react to product flow in the shortest period of time • Higher Margins – Inventory can Match the Demand What Can WES do for you? http://www.mmh.com/article/what_can_wes_do_for_you WCS Drives Higher Profitability through Synchronized Pick, Pack & Ship Omni-Channel Fulfillment http://www.supplychain247.com/article/wcs_drives_higher_ profitability_through_synchronized_pick_pack For More Information: Speaker #1: Art Eldred Client Executive, Systems Engineering Speaker email: [email protected] Speaker #2: Dan Perry Senior Engineer email: [email protected] Website: www.vargosolutions.com Or visit ProMat 2015 Booth #3963
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