THE FUTURE FACE OF ‘CONTRACT CATERING’ ALLISTER RICHARDS TALKING POINTS • The UK contract catering market - overview • Market forces • Role and development of food within FM – Is integration with FM provision affecting service and operations? • Design / facility considerations Forecast 2014 Total UK outsourced market: £4.5bn SECTOR GROWTH FORECASTS The Forecast Total UK Contract Catering and Foodservice Management Market by Sector by Value at Current Prices (£m), 2013-2017 2013 2014 2015 2016 2017 B&I 1820 1875 1923 1975 2027 % Change 2.8 3 2.6 2.7 2.6 Education % Change 858 4.6 899 4.8 939 4.4 983 4.7 1022 4 Healthcare % Change 605 4.3 629 4 655 4.1 684 4.4 713 4.2 Public Catering % Change 362 3.4 374 3.3 386 3.2 398 3.1 411 3.3 Others % Change 699 5 732 4.7 769 5.1 810 5.3 851 5.1 Source: Keynote Report 2013 RETAIL BRANDS Benugo Apostrophe Peyton & Byrne Hummus Bros EXPECTING MORE… CONTRACTED SECTOR Square Pie Design Big Apple Authenticity New Generation Byron Experience Less Corporate Community Differing Attitudes POP-UPS Requires Credibility… HOW IS INTEGRATION WITH WIDER FM CONTRACTS AFFECTING FOODSERVICE? Three distinct competitor ‘sets’: – Corporates – Independents – FM Co.'s (emerging) Which features do you consider an important part of an effective environment? 27,470 respondents across whole Leesman database Computer equipment 93.4% Tea, coffee & refreshment facilities 91.6% Restaurant & canteen facilities 63.8% www.leesmanindex.com/leesman-office The design of my workplace enables me to work productively 15,436 respondents across projects Pre-design intervention 50.4% Post-design intervention 72.2% www.leesmanindex.com/leesman-office The ‘Millennial’ Eater… Implications for design / equipment and supply chain • The industry is bored with ubiquitous designs • Simply investing in hygiene factors doesn’t grow sales sustainably in any material sense • Don’t focus on counters, focus on customer areas – historically its been the other way round - the caterer does the counters and the client allocated a small sum to the FF&E… • Build in flexibility to change and adapt THANK YOU