Florida Department of Children and Families—Office of Child Welfare Publication April Edition 2015 Child Welfare Today Safety. Inside this Issue Highlights Pg. 1-3 Policy & Waivers Pg. 4 Reviews & Reports Pg. 5-7 Updates & Upcoming Projects Pg. 7-9 Florida Safe Families Network Information Pg. 9-11 Trainings & Meetings Pg. 12-14 Permanency. Child Well-Being. Family Well-Being. Highlights Rapid Safety Feedback: Creating Child Welfare Practice Experts and the Road to Proficiency Rapid Safety Feedback was implemented to provide coaching to child protective investigators (CPI) and supervisors on investigations involving children under age 4 who have multiple risk factors such as parental substance abuse and domestic violence history. Rapid Safety Feedback looks at CPI investigations in “real time” while the investigation is open. This provides an opportunity for the Critical Child Safety Reviewer to engage the CPI and supervisor in discussions about patterns, potential danger threats, parental protective capacities, and child vulnerability. In describing the Rapid Safety Feedback model, Secretary Carroll has previously stated “I would much rather be engaged in reviewing cases when they’re active and making decisions regarding our intervention than doing a retrospective review after a bad outcome and trying to figure out what we missed.” Employees doing this work must be proficient in the Child Welfare Practice Model in order to provide sufficient guidance and support to CPIs and supervisors. Reviewer proficiency is vital to ensuring CPIs are practicing the Child Welfare Practice Model with fidelity and sufficiently assessing child safety. Secretary Carroll believes there are talented employees within the Department who have extensive child welfare experience but need additional training to become “child welfare practice experts.” To achieve this, the Department will invest in a core team of employees who will form the newly created Critical Child Safety Team in each region. This investment will create what Secretary Carroll describes as “solid chocolate bunnies versus hollow chocolate bunnies”. Employees will be the best of the best and filled with the knowledge and training needed to be an expert. To achieve this, the Office of Child Welfare is working with the Department’s human resources division to create a proficiency process that ensures the new positions are truly the “experts” in child welfare and their Rapid Safety Feedback reviews are accomplished with fidelity to the Child Welfare Practice Model. April 2015 Florida’s IV-E Waiver Demonstration One of the conditions for the IV-E Waiver is for the state to engage a third party evaluator to conduct an evaluation of the waiver demonstration program. In January 2015, the Department and the University of South Florida, Florida Mental Health Institute (FMHI) entered into a contract for the purpose of evaluating the use of the IV-E funds and determining the effectiveness of an expanded array of services and supports in improving permanency, safety, and well-being outcomes for children. This evaluation will include periodic stakeholder interviews with child welfare professionals. The context for Florida’s waiver demonstration renewal is the recent implementation of the Safety Methodology which provides a set of core constructs for determining when children are unsafe, the risk of subsequent harm to the child, and strategies to engage caregivers in achieving change. These core constructs are shared by child protective investigators, child welfare case managers, and community-based providers of substance abuse, mental health, and domestic violence services. Other key contextual factors include the role of Community-Based Care (CBC) lead agencies as key partners with shared local accountability in the delivery of child welfare services as well as the broader system partners including the judicial system. The assumption is that implementation of the Safety Methodology will enhance the skills of child protective investigators, child welfare case managers, and their supervisors in assessing safety, risk of subsequent harm, and strategies to engage caregivers in enhancing their protective capacities including the appropriate selection and implementation of community-based services. The waiver funding flexibility will lead to changes in or expansion of the existing child welfare service array for many, if not all, of the lead agencies. Consistent with the CBC model, the flexibility will be used differently by each lead agency, based on the unique needs of the communities they serve. The Department is conducting an assessment of the availability of the service array in partnership with the CBCs and the case management organizations. The survey also asks about the level of evidence based/evidence informed effectiveness of the current service array. The results of the survey will inform the CBCs’ decisions regarding the local expansion of services that is made possible by the waiver’s funding flexibility. For information on Florida’s IV-E Demonstration Waiver, please contact Sallie Bond, Office of Child Welfare, at [email protected]. Quality Parenting Initiative The Department partnered with the Quality Parenting Initiative (QPI) for a statewide kick-off meeting to launch a teen foster home recruitment initiative. The teen recruitment initiative is part of Secretary Carroll’s overall goal of ensuring all children in care are placed in quality foster homes for more children to live in families. Secretary Carroll met with Office of Child Welfare personnel and CBC and QPI leadership on Friday, March 13, in Tampa to identify barriers, assess resources, and hear from teens and experts on ways to engage more foster parents in teens' success. Please be on the lookout for future steps in upcoming newsletters. 2 April 2015 Spotlight: Human Trafficking Prevention Director Kimberly Grabert Statewide Human Trafficking Prevention Director Kimberly Grabert joined the Department in 2001 and has served as a child protective investigator, CPI supervisor, program administrator and circuit community development administrator. In her more than fifteen years of child welfare experience, she also has worked as a targeted case manager for children with mental illness and a volunteer Guardian ad Litem. As a student at American University prior to joining the Department, Kim received her first training in child abuse and neglect investigations and rape investigations, as an intern in Naval Criminal Investigative Services on a Sex Crimes, Child Abuse, and Family Violence project. Kim is a certified public manager and holds a master’s degree in public administration. Kim is energized, hard-working, and driven to make a difference for youth and young adults who are victims of human trafficking. Kim’s passion and depth of knowledge shine through whether she’s presenting a legislative update to lawmakers or their staff, developing partnerships among state, community and even federal stakeholders, training co-workers at the Hotline or in child protective investigations or case management, or speaking at a local awareness event. Kim has shared her human trafficking and child welfare policy expertise with child welfare and government officials in other states, as well as with officials from the Qatar Foundation for Protection and Social Rehabilitation in the Middle Eastern State of Qatar, who were seeking Cooperative Strategies for Combating Trafficking in Persons as part of the U.S. Department of State’s International Visitor Leadership Program. The success of that meeting in Orlando in October 2014 led representatives of the World Affairs Council to request a similar upcoming meeting with Kim and officials from Malaysia. In January, Kim attended an Orlando Human Trafficking Awareness Day event, where she was honored with a Polaris Award from the nonprofit advocacy organization, Florida Abolitionist. In addition, she was recently invited to be a part of Shared Hope International’s JuST (Juvenile Sex Trafficking) Response Experts Council, a group of top voices in the field, known for expertise in policy, systems, research, law enforcement, the faith community, survivors, and advocacy. Statewide Human Trafficking Prevention Director Kimberly Grabert (center) is pictured with DJJ Human Trafficking Deputy Director Tyson Elliott (left) and Office of Adoption and Child Protection Director and Chief Child Advocate Zackary Gibson at Orlando Human Trafficking Awareness Day in January. 3 April 2015 Policy & Waivers Amended Birth Certificate Waiver for Children in Out-of-Home Care The Office of Child Welfare, Children’s Legal Services and the Department of Revenue/Child Support Program have been working on a joint project for several months. The two main project goals: Obtain credit for paternity establishment, and Waiver of the $20 fee for amended birth certificates. The state must meet a Paternity Establishment Percentage of 90% each year to avoid financial penalties through a reduction to the Temporary Assistance for Needy Families (TANF) block grant (see 45 Code of Federal Regulations section 305.40). This project was preempted by the state falling short of its goal for paternity establishment in a recent year. The state’s Paternity Establishment Percentage is significantly impacted by the number of children for whom paternity is established or adoption is confirmed through dependency. As a result, it is important that a child’s birth record be updated in a timely manner. To help achieve the goal, the Office of Vital Statistics has agreed to waive the $20 fee for an amended birth certificate for children born in Florida out of wedlock and are dependent. Look for the memorandum about this issue and what is needed to obtain an amended birth certificate free of charge. For information, please contact Sallie Bond, Office of Child Welfare, at [email protected]. Chapter 65C-38 Chapter 65C-38, F.A.C., was filed with the Department of State on February 4, 2015 and became effective on February 24, 2015. Entitled “State Automated Child Welfare System (SACWIS) Checks for the Placement of Children,” the rules established standards for evaluating any information contained in SACWIS related to a person who must be screened for purposes of making a placement decision, as well as codifies federal requirements for out-of-state child welfare background checks for purposes of making a placement decision. For more information , please contact Jodi Abramowitz at [email protected]. 4 April 2015 Reviews & Reports Annual Progress and Services Report States are required to submit an Annual Progress and Services Report (APSR) to the Administration for Children and Families in June each year. The APSR provides an annual update on the progress made towards accomplishing the goals and objectives in the Child and Family Services Plan (CFSP). It also provides updates on the planned activities for the upcoming federal fiscal year. The APSR is a vital report for receipt of federal funds that support child welfare. If the APSR submission does not address all of the federal requirements, federal funds will be withheld until the information is complete and approval granted. When preparing the APSR, the Office of Child Welfare will be engaging the CBCs, courts, tribes, foster parents and other stakeholders and partners. Look for more information on the APSR in future newsletters. Previously approved APSRs are located on the CENTER’s web site at http://centerforchildwelfare.fmhi.usf.edu/HorizontalTab/AnnualReports.shtml. For information, please contact Sallie Bond, Office of Child Welfare, at [email protected]. Quality Assurance Reviews of Child Fatalities The Department has implemented requirements for a QA Review of any child fatality where there was a prior child abuse and/or neglect history (regardless of maltreatment findings) on the decedent, siblings, or other children in the household, within the previous five years. These reviews will focus on an assessment of practice at critical junctures in previous investigations or service cases. These reviews support the Department’s ongoing effort to prevent future child fatalities and further support transparency and accountability. All reports will be posted on the Department’s Child Fatality Website http://www.dcf.state.fl.us/childfatality/ . For information contact [email protected]. 5 April 2015 National Child Welfare Outcomes Report The Children’s Bureau has published the most current Child Welfare Outcomes data for the 2010 to 2013 time period. The Child Welfare Outcomes is published annually by the U.S. Department of Health and Human Services and provides information on the performance of states in seven outcome categories. The outcomes used in the report reflect widely accepted performance objectives for child welfare practice. The report can be accessed at http://cwoutcomes.acf.hhs.gov/data/ overview. Florida Abuse Hotline Quality Assurance Partnership Reviews The Summary and Findings Report for the 2nd Quarter Florida Abuse Hotline Quality Assurance Partnership Review is available on the Hotline's intranet page at http://eww/hotline/reports/docs/ summary/FAHQAPRSummaryFinal01-2015.pdf. The 3rd quarter partnership review will take place in April, in which participants will review a sample size of child and adult intakes that were assessed by the Hotline from January to March 2015. Child Protective Investigations Safety Methodology Implementation Status February 1 - 28, 2015 6 April 2015 Ongoing Services Safety Implementation Status as of 03/08/15 Updates & Upcoming Projects Child and Family Service Review ( CFSR) Update Florida was pleased to host representatives from the Administration for Children and Families who made a site visit in February. Shalonda Cawthon, Regional Program Manager, Elizabeth Wynn, Child and Family Program Specialist, and James Gregory, MSW, CFSR Program Specialist from Washington, D.C. spent two full days learning about the many initiatives currently underway in Florida and planning for the 2016 state CFSR review. In March, the Department will begin discussions about the Florida CFSR sample with the Children’s Bureau Measurement, Analysis and Sampling Committee (MASC). Additionally, work has begun on our statewide assessment that will be due in December 2015. For information contact, please contact Eleese Davis at [email protected]. 7 April 2015 Personal Health Care Records Pilot During the 2013 session, the Legislature provided specific funding to procure an internet-based personal health record (PHR) system for foster children, and the Department selected a PHR solution created by Five Points Technology Group for pilot implementation. The baseline Five Points Jump Vault system has been extended to include a PHR section that is integrated with the Sunshine Health system (CBCIH) that allows for the electronic download and display of basic Sunshine Heath information while still allowing for youth and caregivers to personally upload photos and information related to education, employment, and personal contacts. The scope of the current pilot involves children that are currently residing in foster homes, group homes, or adoptive placements that are between the ages of 12-17. After an initial testing period in late 2014, Five Points launched the Jump Vault PHR system with Partnership for Strong Families and Five Points is now working on implementation with Community Based Care of Central Florida. Five Points is ready to expand the Jump Vault PHR system to the remaining CBCs and has developed a proposed rollout schedule that includes time to increase awareness of system features and provide training opportunities for youth, caregivers, and CBC staff. This schedule goes beyond the current pilot end date of June 30, 2015, so the full completion of the plan will be contingent on available funding to extend the project. Five Points is in the process of reaching out to the remaining CBCs to determine whether the proposed rollout schedule works and to begin pre-implementation planning. Please contact [email protected] if you have any comments or questions related to this project. National Electronic Interstate Compact Enterprise (NEICE) Florida continues to participate as a pilot state in the National Electronic Interstate Compact Enterprise (NEICE), a national electronic system for processing cases under the Interstate Compact on the Placement of Children (ICPC). NEICE is based off of Florida’s Interstate Compact System (ICS) and is showing promising results in reducing the processing time for ICPC cases. The pilot is extended to May 2015 with plans for nationwide implementation to begin in June. On February 1-4, a team from Florida attended a NEICE summit in Washington, D.C. along with individuals from the project management team, advisory council, and other pilot states. Courtney Lee, the ICPC Compact Administrator for Florida, participated in a congressional briefing and discussed the development of ICS and Florida’s experience with NEICE. For additional information about NEICE, please contact Courtney Lee at [email protected]. 8 April 2015 Coming Soon: Criminal Justice Information Services Projects The Office of Child Welfare is preparing to kick-off two projects to modernize practices specific to driver/ vehicle and criminal justice information. Objectives of the project include initiating new/revising current operating procedures, implementing of auditing processes, creating system user guides, and including related information on the Department's intranet. An email requesting nominations for the project teams was sent to program and regional leadership. If you are interested in providing input, and/or participating with one or both of the project teams, please contact Travis Paulk at [email protected] Florida Safe Families Network (FSFN) Information FSFN System Adoption Initiative The Office of Child Welfare and the Office of Information Technology Services launched the FSFN System Adoption Initiative to realize Florida’s efforts to achieve SACWIS compliance. A common theme identified during the Administration for Children and Families (ACF) SACWIS Assessment Review Report (SARR) indicated that the FSFN system is not utilized in a manner that is consistent with SACWIS requirements. Significant safety methodology, financial, and eligibility system enhancements were and are about to be implemented between 2012 and 2015, to address identified system deficiencies. In order to evaluate the implementation and support full system adoption by the diverse user community, the state established a FSFN System Adoption Initiative. The charge of this initiative is to work individually with each CBC agency to identify all the systems outside of FSFN that are utilized, identify what systems are duplicative with FSFN capability, look at the other systems that support CBC's business practice and support the development of an individualized System Adoption Plan for each agency. This plan must support an efficient and effective technology process that achieves SACWIS compliance and supports each CBC's systems for their business practice. The purpose of this initiative is to outline, track and monitor the activities required to ensure the FSFN system is fully adopted in a SACWIS compliant manner by all Community-Based Care agencies. The Department is currently in an approved action plan state for Statewide Automated Child Welfare Information Systems (SACWIS). Following the original SACWIS Assessment Review Report (SARR), DCF produced an action plan to meet the non-confirming requirements. To view a national look at states SACWIS compliance please view http://www.acf.hhs.gov/programs/cb/resource/sacwis-status. For more information about the System Adoption Initiative contact Alicia Dyer at [email protected]. 9 April 2015 FSFN Consultant Network The role of the FSFN Consultant Network is to enhance the understanding of the Florida Safe Families Network system (FSFN) by promoting communication and ensuring information is distributed to users to improve competency. The members act as the vocal and visible project ambassadors throughout the state and for their representative regions, community-based care agencies, and sheriff’s offices. The FSFN Consultant Network provides support to the front line staff across the state as well as being a liaison between central office and the field. The FSFN Consultant Network acts as a network of information sharing knowledge of FSFN functionality between all stakeholders. Upcoming “Tips of the Month” Case Plan Worksheet Progress Update Judicial Review Worksheet Competency in understanding the intricacies of FSFN is vital to overall child well-being and safety. FSFN is the federally recognized system of record for the state of Florida. FSFN is the system by which the placement, legal status and health information of all children in care is tracked. FSFN is designed as a cohesive system that follows all cases from investigation to closure. This group of professionals represents various areas of child welfare and they each have an area of expertise within FSFN. It is critically important that child-welfare workers are aware of and can utilize the Network as a resource. It is also important to create an opportunity for other professionals who may have an interest in joining this group to do so. In instances in which changes must be made to FSFN, the Network, conducts research on those changes, which assists in staying current on upcoming FSFN system changes and enhancements. Members of the FSFN Consultant Network also participate in Users Acceptance Testing (UAT) for FSFN changes, defects and enhancements. The FSFN Consultant Network meets quarterly around the state; during these meetings, the members are made aware of the status of the current or upcoming system roll-outs. Training on pertinent topics is provided as well as information concerning the creation of reports that address performance and management. Members of the FSFN Consultant Network also conduct presentations on various topics to share learning and to create “Tip Sheets” that are posted monthly on the FSFN production system. These tip sheets provide step by step instruction on how to operate various areas of functionality within FSFN. The next FSFN Consultant Network meeting is located in Orlando on April 1st and 2nd. To learn more about the FSFN Consultant Network and how to join, please contact Stacey Cleveland at [email protected]. 10 April 2015 Eligibility Enhancements and FSFN/FLORIDA Medicaid Automation The Eligibility Enhancements to support the full Title IV-E eligibility determination process will be completed in conjunction with changes to enhance the FSFN to FLORIDA interface for Medicaid applications planned for mid-April. This will allow us the time needed to deliver the additional design changes identified by the CBC partners that participated in the first round of User Acceptance Testing for the Title IV-E enhancements. User Acceptance testing will occur between 3/16-4/3. Thank you to everyone that participated in the initial User Acceptance Testing process and has provided support to make sure we are all ready to implement these enhancements into FSFN. The Office of Child Welfare (OCW) adopted a Change Management Methodology on significant practice and technology initiatives that includes a three-prong approach to assessing whether the initiative is ready for implementation. The project team—which includes points of contact in each region—meets weekly to consider the readiness of people, tools, and support networks impacted by the change. Stay tuned for pre-implementation webinar training announcements. While the project team will fully explain these resources in a ‘Get Set’ communication two-weeks prior to go-live, here are some useful links to information currently available: Eligibility Enhancements Project Overview: http://fsfn.dcf.state.fl.us/docs/Eligibility%20Enhancement%20Project%20Overview%20v20150303.pdf Federal and State Funding Eligibility—the updated operating procedure located at: http://tinyurl.com/l773tlu. A resource sheet explaining how CBC Revenue Maximization workers can access FLORIDA screens and the Comprehensive Case Information System (CCIS) is located at: http://fsfn.dcf.state.fl.us/docs/EligibilityResourceSheet.pdf An eligibility support page containing tip sheets is located at: http://fsfn.dcf.state.fl.us/eligibility.shtml Functional design specifications explaining the eligibility enhancements are located at: http://tinyurl.com/ods5ep9 Eligibility Enhancements Upcoming Training Opportunities: http://www.centerforchildwelfare.org/kb/policymemos/EligEnhancementsProject031615.pdf A series of FSFN recorded demonstration have been made available on the Center for Child Welfare for the upcoming Eligibility Enhancements, under Training, New Releases at: http://centerforchildwelfare.fmhi.usf.edu/FSFN/FSFNTraining.shtml Should you have any policy or practice related questions, please send them to [email protected]. For questions regarding changes to FSFN, please contact Alicia Dyer at [email protected]. 11 April 2015 Trainings & Meetings FCADV Regional Training The Florida Coalition Against Domestic Violence will host 4 one and half day Child Welfare Regional Training sessions for local child welfare professionals, domestic violence advocates, and community partners in April and May. Please see link for more information and registration: http://www.fcadv.org/events. Child Care Training Information Center (CCTIC) The Child Care Training Information Center is located at the headquarters of the Office of Child Care Regulation and Background Screening in Tallahassee and serves the entire state. The CCTIC provides information about the training requirements for personnel of child care facilities and family day care homes. The CCTIC also processes applications for Staff and Director Credentials, and schedules competency exams that child care personnel must pass in order to retain employment in the child care industry. The call center has 12 staff members (11 are part-time). There are two call center leads, Sonia Castorena and Gabriela Martinez. Sonia organizes staff schedules, manages day-to-day operations and monitors calls for quality assurance. Gabriela coordinates the credentials, from the initial intake to the final quality assurance review, to ensure the accuracy of the credentialing decisions. There are also call center staff members assigned to assist providers who receive their Level 2 background screening through the Department of Children and Families. Assistance is provided in locating LiveScan vendors in the community, finding lost or delayed screening results, and registering in the DCF Background Screening Web Portal or the new Clearinghouse, which enables providers to access screening results on the Internet. The Child Care Training Information Center handles an average of 9,500 calls and processes 650 Staff and Directors Credential applications on a monthly basis. The call center’s hours of operation are Monday through Friday from 8:00 A.M. to 5:00 P.M. To reach the call center, dial toll-free: 1.888.352.2842. 12 April 2015 "Safe & Together" Is Back! Effective immediately, a broad array of services are available under the Department's recently executed contract with David Mandel & Associates. This contract offers Safe and Together model-based training and case consultation consistent with the new Child Welfare Practice Model. The five year rate agreement with David Mandel & Associates provides a Basic 4 Day Safety Methodology-DV Informed Training; 2 Day Advanced Florida Safety Methodology-Domestic Violence Informed Training and 2 Day Children’s Legal Services Florida Safety Methodology-DV Informed Training. In addition, it offers flexible training days to create tailored packages for Circuit or CBC/Lead Agency, case consultation services, online courses and webinars. The trainings also include video clips, developed specifically for Florida DCF, which model interviewing children, perpetrators, and survivors; supervisory conversations and consultation with co-located domestic violence advocates. All training curricula was developed to incorporate safety methodology constructs, recent statute changes, and the expansion of the FCADV funded co-located domestic violence advocates. If you have any questions about accessing these services, please contact the contract manager, Charles Powell, at 850-717-4395 or by email at [email protected]. Upcoming Training Events Date Training Location Contact April 14-15 Child Welfare Training Institute—FCADV Palm Beach, FL Ghia C. Kelly April 16-17 Child Welfare Training Institute— FCADV Ft. Lauderdale, FL Ghia C. Kelly May 12-15 Child Welfare Training Institute— FCADV Miami, FL Ghia C. Kelly May 28-29 Child Welfare Training Institute— FCADV Orlando, FL Ghia C. Kelly 13 April 2015 ACF/SACWIS May Visit Monthly Conference Calls The Administration for Children and Families (ACF) Children’s Bureau is coming to Florida on May 1215, 2015 to see and hear about how you are using the FSFN system. The Children’s Bureau team is interested in talking to you! During their visit, Office of Child Welfare will provide a FSFN system demonstration of the intake process, investigation process, and ongoing services. The Children’s Bureau Team’s will also be interviewing staff that work in the system across the full spectrum of functionality (hotline, investigations, case management, eligibility, financial, and resource management.) DCF is planning these visits with Big Bend Community Based Care, Florida Support Services of North Florida, Partnership for Strong Families, CBC of Central Florida, and Kids Central. Please contact Alicia Dyer at [email protected] for more information. Hotline Annual AAICPC Business Meeting The Association of Administrators of the Interstate Compact on the Placement of Children (AAICPC) will hold its annual business meeting and child welfare conference on April 24-April 28 in Reno, Nevada. For more information on the conference, please visit www.aphsa.org/content/AAICPC/en/ home.html. The Florida Abuse Hotline hosts a monthly conference call that occurs on the final Wednesday of each month at 3:00 PM. The purpose of the call is to serve as a forum for the Hotline to provide a status update on Hotline projects, events, and local points, and to respond to any questions or issues presented. A Hotline Manager engages monthly in a Hotline fidelity call exercise with the Department's partners at ACTION for Child Protection. Managers submit assessments they conducted via telephone with a reporter that suspects abuse or neglect of a child. During the call, the manager and participants discuss the interaction of the reporter and the manager and assess the decisions made during the assessment. The next Hotline Fidelity Call is scheduled for Monday, April 13th at 9:00AM. Please contact James Cheatham for more information at [email protected]. Interstate Compact for the Placement of Children (ICPC) The next ICPC monthly conference call will be held on Wednesday, April 22 at 10:00 AM. To receive the agenda for the call or join the ICPC mailing list, please email Courtney Lee at [email protected]. 2015 Legislative Session The 2015 Legislative Session opening day was March 3rd. There was a flurry of activity leading up to session with proposed child welfare bills being filed that deal with adoptions, child care, establishment of guardianship for children in foster care, establishment of criteria for placement in shift-care group homes, expansion of tuition and fee exemptions for young adults previously in foster care, grandparent visitation rights, and human trafficking. It looks like this will be another busy session for the Department and child welfare! 14 April 2015 Upcoming Meetings & Conferences Date Meeting Location Contact April 1-2 FSFN Consultant Network Orlando, FL Alicia Dyer April 13 Hotline Fidelity Conference Call Tallahassee, FL James Cheatham April 22 Monthly ICPC Conference Call Tallahassee, FL Courtney Lee April 22-May 1 Hotline 3rd Quarter QA Partnership Review Tallahassee, FL James Cheatham April 24-28 AAICPC Annual Business Meeting Reno, NV Courtney Lee April 30-May 1 Child Abuse and Neglect Conference Jacksonville , FL Audrey Ressler May 19-21 Quarterly QA Manager’s Meeting Ocala, FL Eleese Davis June 18 Quarterly Child Welfare Practice Task Force Meeting Tallahassee, FL Alicia Dyer June 29-July 1 Florida Coalition for Children Conference Orlando, FL Melissa West 15
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