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DECEMBER 2008
what’s
Page 2
Well catered for
Page 3
Tenants judge
winning picture
Colourful scarves, blankets and jumpers are just a few of the items
created by keen knitter Edward Coales.
Knitting is
my hobby
Edward, of Kings Lynn, Norfolk, told us he has been
knitting since the age of 15.
He said: “I find knitting very relaxing, enjoyable and
therapeutic to do before I go to bed in the evenings.
The things I have knitted are a blanket, a
double bed blanket, scarves, a jumper and
a clown. The colours I like are red, green,
white, orange, blue, purple and gold. I’ve
also knitted scarves in fluffy wool which
I found very interesting as I never know
what they will turn out like!”
Edward said: “Knitting is my hobby.
My support workers have helped me to
find and write out knitting patterns that I
can follow and understand without help.”
He added: “I am going to knit some
Christmas decorations for the house.”
Page 4 and 5
Your yearly review
Yournewsletter
Newsletter panel members: left
to right, Vicky Sullivan, Thomas
McNally, Julie Kearny,
Lindsay Massey
and Stephen
Thompson
Tenants from Manchester attended
the Newsletter Panel meeting to give
their views about the August edition
of the ‘Progress People’ Newsletter.
It was the first time these tenants
had met as a group and they all got
involved in giving their views.
Tenants told us that they liked
all the stories especially ‘Pet’s
Corner’. They said
that they would
like bigger writing
and pictures as
they think it would
help people to
read and see the
images clearer.
We increased the size of the
newsletter a year ago and now
are able to make the photos
as big as we can in the space
allowed. The meeting was
lively with tenants giving new
story ideas, which we will try to
use in future issues.
Remember that you can
tell us your views about the
December newsletter by filling
in the feedback questionnaire
card that is sent in every
newsletter. All returned cards
are entered into a prize draw
and the winner gets £20
shopping vouchers.
New
Faces
We are pleased to tell you that New Fylde Housing
Association is currently looking to join Progress Housing
Group, which includes Progress Care Housing. This will not
affect the service you receive from Progress Care Housing.
The move will generally strengthen our Group and bring
on board another Housing Association that works in a similar
way to us. New Fylde works in the Fylde area of Lancashire.
We will give you more information about these changes in
the next newsletter, when we will know if this joining together is
definitely going ahead.
Pet’s corner
Here are more photos of
our tenants and their pets.
If you have a pet why not send us a photo of you both?
Send a short description along with your name, address
and telephone number to the address on the back
page. You might see your photo in the next newsletter!
Annabel Tyrer, Accrington,
Lancashire
Annabel has ‘adopted’ a horse
called Nutmeg who is kept at a
local stables. She loves to visit
Nutmeg when she can to feed
her carrots and groom her. She
even has her own grooming kit.
Hughie Jacques, Chorley,
Lancashire
Hughie got his little dog Holly
from the Animal Rescue
Centre. He said he had
always wanted a dog so he
was delighted to be able to
have one when he moved
into his Progress Care home.
Hughie says Holly loves to go
for long walks along the canal.
Steven Gooding, Exmouth,
Devon
Steven got his cat Jadie from the
Cat Protection organisation when
she was a kitten. He says he is
glad he has Jadie: “She makes
me smile and she always greets
me at the door when I come
home from work.
Page 2
progresspeople | Issue 18 | December 2008
There have been some changes
in our tenant involvement team
here in Leyland, Lancashire.
Lynda Mason, our Projects
Manager, has been active in
getting more tenants involved with
Progress Care Housing over the
last six years and has written all of
our tenant information handbooks
and leaflets. During the summer
Lynda took over responsibility for
delivering our day-to-day housing
management service. Her new
job title is Housing Services
Manager.
We wanted to make sure that
Barry Johnson,
Tenant Services Manager
we continued to improve our
tenant involvement activity, so
we have made a new post of
Tenant Services Manager that
concentrates full-time on this
important area of our work.
Here we introduce Barry
Johnson who took up his
new job in August. Barry has
previously worked in another
Well catered
Tenants judge the
paintings: from left to
right, Lee Hudson, Julie
Hall, David Sewell and
Susan Hall
Lynda Mason,
Housing Services Manager
part of Progress Housing
Group for the last 18 months.
Barry said: “I am delighted
to be taking on this new
challenge. I look forward to
meeting some of our tenants
at various meetings in the
months ahead and listening
to their thoughts about the
service we give them.”
for
Ian Howarth of Leyland,
Lancashire loves his job working
in a canteen in Preston. He told
us about his working day:
“I help in the canteen on a
Thursday where I help prepare
and serve food. I get there around
9am in the morning and change
into my uniform. We have a set
menu and get the food ready for
that day’s menu in the kitchen. I
get the biscuits, fresh fruit and
yoghurts ready for dinner time. I
also set the tables, making sure
that everyone has cutlery, salt and
pepper and drinks.
“I help in putting all the food
on the plates, this could be sliced
meats, salads and potatoes. We
are then ready to serve through
the hatch. I make sure that
everything is ready as there are a
lot of people to serve!
“I like doing the job as it
is interesting and you get to
know different people. Also I
am helping people. The staff are
good and help me if I have any
problems.”
Tenants
judge
winning
picture
by Diana Gawlina
Tenants from Oswaldtwistle,
Lancashire chose the new front
cover for the Tenants’ Review 2008.
Progress Care Housing tenants
had been asked to send in their
paintings of the front of their homes
to use on the front cover. We had
a great response, thank you! We
picked the best 6, which were
then considered by the tenants’
panel. They decided on the winning
painting, see above, because they
liked the different colours and the
big garden.
Winner of the competition was
Diana Gawlina who lives in Norfolk.
She gets £25 worth of high street
shopping vouchers.
by Joel Smith
by Sally Gibbs
by Emily
Voutt
by Amanda Clarke
by Abigail Cantour
Page 3
progresspeople
2
Your yearly review
1
Robert Slater and John Rogers
are two Progress Care Housing
tenants who share a house in
Penwortham, Lancashire. Here
is what happened at the review
visit we did at their home.
Housing Officer Paula
Green rings to make an
appointment to visit.
What are review visits?
A review visit is when we come and visit you in
your home to check all is well with your tenancy.
We also want to see that the property is in good
order and is clean and tidy. We check the inside
and the outside of the property.
How long does the visit take?
Review visits take about one and a half hours.
Who will be visiting me?
Your Housing Officer is the person who will call to
see you.
5
How often do you visit?
We visit all of our supported housing at least once
a year, and any new schemes within 4 months of
tenants moving in.
Paula then checks the white
goods in the kitchen with Robert.
Who needs to be there?
We like to see as many tenants of the property
as we can. However we do not expect you to
miss an appointment you have already made with
someone else. We also like to meet your support
worker or team leader.
6
What is the purpose of the visit?
We want to make sure that:
■ you are happy with the service we give you
■ the property is being kept in good repair by us
and is being kept clean and tidy by you
■ we are doing everything we should be doing as
your landlord
■ your support provider brings any health and
safety risks at the property to our notice
■ any other tenancy problems are being sorted
out
P
a
o
8
Now onto the outside of the house and the garden.
What happens after the review visit?
■ Within two weeks of the visit we send a list
to your support provider of things that it was
agreed needed doing
■ Any repair problems are passed to our
Property Services Division to look into
■ The Housing Officer deals with any problems to
do with tenancy matters, furnishings or white
goods such as fridges and washing machines
■ The Housing Officer will keep your support
provider up-to-date on progress in sorting out
these matters
■ If you are interested in getting more involved
in the work of Progress Care Housing, the
Housing Officer will pass your name and
address to the Tenant Involvement team who
will get in touch with you
Page 4
progresspeople | Issue 18 | December 2008
9
A su
revie
2
Paula arrives
at the house
and shows
John her
identity badge.
4
3
“Come in Paula, we were
expecting you.”
First, Paula explains the
purpose of her visit.
7
Paula checks
the service
date on the fire
extinguishers
that Progress
Care Housing
have provided.
Paula looks
around the rest
of the house.
10
“Bye Paula, see you next year.”
uccessful
ew visit!
Page 5
progresspeople
Work, rest and play
Here are more photos of our tenants’ activities.
If you have a job, hobby or sport you like doing, we would love to
see a photo of it. Send your photo to the address on the back page,
along with your name, address and telephone number and a short
description of what you are doing in the photo. Your support worker
may help you with this. You might see yourself in the newsletter!
Stephen Goodrum of
ed
Carlisle, Cumbria enjoy
a recent holiday in
Blackpool. One of the
high points was a visit
to a waxworks museum
where Stephen had his
xt
photo taken standing ne
els,
to lots of famous mod
ry
including Freddie Mercu
id
(pictured). Stephen sa
he would have loved to
die,
have met the real Fred
as he is his hero.
Leslie Rowbotham of Bl
ackpool,
Lancashire, takes grea
t pride in
his garden. He says he
waters his
plants ever y night and
feeds them
once a week. He told
us he can’t
wait to eat his strawber
ries!
Arif Adam of
Accrington,
Lancashire had
an action-packed
holiday in Turkey.
He went on a ‘jeep
safari’ high into the
Turkish mountains;
walked in an ice-cold
river and had a mud
bath. He is pictured
here on the beach.
David Anstey of
Woodhall Spa,
Lincolnshire told
us about his
adventurous activity
called ‘4x4 madness’
which takes place at
the Motorplex centre.
David is harnessed
into an adapted
trailer (see picture),
which is then towed
by a Land rover up
and down steep hills
and through muddy
water. David loved
the experience!
Page 6
progresspeople | Issue 18 | December 2008
Sharon Greig of Accrin
gton, Lancashire had a
fantastic time at Alton
Towers Theme Park wh
ere
she tried all the famou
s scar y rides. She is
pictured here on ‘Oblivi
on’. Sharon says she
enjoyed it so much sh
e is going to go back wi
th
her brother when it’s he
r birthday.
My favourite room
My conservatory
“My favourite
room at the
moment
is our new
conservatory.
It was built in
April, just in
time for the
summer. I like
to spend time
and sit there
looking at
our lovely big
garden”.
Gladyesy
Bradl
Competition
There is a £10 shopping
voucher up for grabs in our
new Christmas competition!
How many of these robins can you find
in the newsletter? Count how many
(including the one pictured here), then fill
in the form below with your name and address. Cut it out
and return it to Alan Robinson-Greig at the address on
the back page. Closing date for entries is 5 January 2009.
robins
I found
Name
Address
Gladys Bradley, Hale
Barns, Cheshire
Tel. No.
Did you know?
Every tenant who reports a repair to the Repairs Hotline gets
a receipt in the post to say we have received their request.
There is a place on the receipt for the tenant to tell us if they
are happy with the service they have received.
Between April to September 2008:
■ The Repairs Hotline took 5,888 calls from Progress Care
Housing tenants
■ 3,170 repair jobs were completed
■ 98 out of every 100 repairs jobs were done within the
target timescale
■ 94 out of every 100 tenants were happy with the repair
service they received
Hughie Jacques of Chorley, Lancashire won the picture search
competition in our last newsletter.
✂
It’s in the
bag!
David Freeman’s winning Tenants’
Review cover painting from 2007 has
had a starring role in more of Progress
Care Housing’s promotional material.
We decided to use David’s
‘house’ design on the mugs
and carrier bags that we took
to the Learning Disability
event in Manchester in July.
As you can see from the
photo below, they were a
real hit!
Page 7
progresspeople
Useful
Addresses and
Telephone Numbers
HEAD OFFICE
Progress Care Housing Association
Unit 9, Kings Court, King Street,
Leyland, Lancashire PR25 2LE
Tel. 01772 450888
Fax No. 01772 426173
Web: www.progresscare.org.uk
Email: [email protected]
REPAIRS
Property Repairs Hotline
Monday - Friday
8.00 am - 6.00 pm
Note: The hotline is usually very busy
from 9.30 - 11.00 a.m. If your repair is
non-urgent please try phoning outside
these times.
Checklist helps report repairs
IIIINFO
RM
successfully report a
FOR RE ATION CHEC
KL
PORTIN
G A RE IST
repair. It also tells you:
PAIR
■ how long it should
take to do the
repair
■ how to chase it
up
■ how to report
an emergency
repair outside
office opening
hours.
So, put your
copy of the checklist somewhere
you can easily find it, such as by your phone,
for when you next need to use it.
Our Leyland Tenants’ Forum has designed
a ‘checklist’ to help tenants report a repair
successfully. A copy of this checklist is included
in this newsletter for you to keep.
The Forum has been meeting regularly since
March 2007. During this time members have
learned more about how Progress Care Housing
works and its responsibilities as your landlord.
The Forum was worried that some tenants,
who wanted to report their own repairs, might
not know how to do it or what information they
needed to give.
Working closely with our Tenant Involvement
team the Forum came up with a simple
information checklist. It makes sure that a
tenant gives all the necessary information to
This Chec
Repairs klist will help yo
Ho
u
sure you tline staff at the to give the right
have your
informati
other en
d of
on to the
Repairs
Log Book the telephone.
Make
with you.
You can
telephone
01772 64
our Repa
21
If you ha 99, Monday to irs Hotline staff,
Fr
ve an Em
on
page.
ergency iday between 8-0
Repair ou
0am and
tside the
se hours 6-00pm.
When the
see back
Repairs
Hotline
staff answ
• Your na
ers your
call, tell
me, your
him/her:
address
and your
• What is
telephone
wr
number
any dama ong, where the
ge
problem
ceiling in . For example
“there is is and whether it
my living
a leak co
is ca
room an
mi
d it is we
ng throu using
• When
gh the
tting my
you are
carpet”
at home
for the rep
air to be
done
Ask the
Repairs
Hotline
staff for:
• The
name of
the Repa
to. This
irs Ho
wi
so write ll help if you ne tline staff memb
ed to rin
it in your
er you
• The
repair job Repairs Log Bo g up about your are talking
Job Numb
repair lat
number.
ok
Write it
er:
er,
This
in
XYZ123
the Repa your repairs log is a number jus
irs
t for your
bo
about the Hotline staff the ok. You will the
rep
n be able air.
repair at
job numb
• The
a
to
er
lat
tel
if
er
date
l
you have
date
to ring up
Log Book when the work wi
ll be
and make
a note on done. Write it
in your Re
your calen
The work
pairs
dar
will be do
• Emerg
ne
within 3
ency Re
tar
pa
• Urge
nt Repairs irs – to make saf get timescales:
e
–
• Non-u
rgent Re to complete withi within 24 hours
pairs – to
complet n 5 working days
e within
20 worki
ng days
Tel. 01772 642199
***
Out-of-above-hours
(Emergency repairs only)
Tel. 01772 436756
***
Repairs to furnishings,
kitchen or laundry equipment
Monday - Thursday 9.00am - 5.15pm
Friday 9.00am - 4.45pm
Tel. 01772 450888
Here are the names of the lucky tenants who have won prizes since the
last newsletter.
September: Paul Lenders, Dale Whittle,
Paul Roberts of Wigan,
Greater Manchester
Newsletter feedback questionnaire
£25 vouchers:
Paul McKim of Liverpool
October:
Repairs reply form £20 vouchers:
July:
This newsletter is available
on either audio tape or CD.
If you do not already get a
copy, then either phone 01772
450890 or write to Alan
Robinson-Greig at our head
office address above, or you
may e-mail him at
[email protected]
If you need the newsletter in
another format, like large print
or Braille, or an alternative
language, or want additional
copies, please let Alan know.
‘Progress People’ is published by Progress
Care Housing Association and sent to
our supported housing tenants, support
agency partners, service commissioners
and tenants’ relatives. If you have anything
to say about the newsletter or our service,
or a subject you think would make a good
article, please get in touch.
August:
Paul Richard, John Tye, Peter
Thomas Haresign of Spalding,
Lincolnshire
Marcus Bell, Anthony Sharp,
Saeed Akhtar of Leeds, North
Yorkshire
White goods and furnishing repairs
questionnaire £25 vouchers:
Annabel Tyrer, Elizabeth
Bracken, Deborah
O’Connor and Sharon Greig of
Accrington, Lancashire
Andrew Law and Rita Connor of Norwich,
Norfolk
Where do snowmen go
to dance?
A snow ball!
What’s a duck’s favourite
food at Christmas?
Christmas Quackers!
Send us your jokes for
the next newsletter!
You can write to:
Barry Johnson, Tenant Services Manager,
Progress Care Housing Association,
Unit 9, Kings Court, King Street,
Leyland, Lancashire PR25 2LE.
You can email Barry at:
[email protected]
or telephone him on 01772 450896.
progresspeople | Issue 18 | December 2008
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Page 3
double bed blanket, scarves, a jumper and
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Christmas decorations for the house.”
Page 4 and
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Your yearly
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