Business growth sparks IT rethink for R Redpath Limited A top to bottom re-engineering of R Redpath Limited’s (Redpaths) IT systems by CodeBlue Christchurch has transformed the South Island electrical wholesaler’s business. The company’s operating costs have reduced, network speed and functionality have improved and the whole system is now much more secure, with high levels of disaster resiliency and data security. Redpaths has a solid, reliable IT set up and an ongoing, flexible planning process to ensure the IT network will evolve to meet the company’s changing business needs over time. “We particularly acknowledge and applaud CodeBlue’s patience and their understanding of our business and our needs during the planning and implementation phases. The transition to our new system was an extremely smooth process. Ongoing support has been consistent and professional. We look forward to a long and mutually beneficial partnership with the whole Codeblue team.” Brent Cameron Operations Director, R Redpath Limited CodeBlue helps Redpaths make a good business better Established in Christchurch in 1945 as a family business, R Redpath Limited (Redpaths) is a leading South Island independent electrical supplier, with branches from Nelson to Invercargill. Strong growth in business demand was putting increasing pressure on the company’s 200 seat IT system and network. “Redpaths expanded rapidly in the early 2000s and our systems were just band-aided to keep the business going,” says Redpaths’ Operations Director Brent Cameron. “Our focus was on immediate customer service rather than internal systems. No thought was given to the potential future problems we would face.” including a Windows 2000 Server machine, were upgraded to a fully hosted Windows Server 2012 environment. A Microsoft Services Provider License Agreement (SPLA) gives Redpaths a single fee for Microsoft apps with automatic upgrades. A managed WAN with fibre on all sites from Kiwi-owned ISP Snap was installed. This included a fully integrated Mitel VOIP system replacing the existing phone systems. Trade customers and partners were switched to a 2degrees mobile solution, integrated with Snap and offering high speed with lower operating costs. Customers and partners were rapidly transferred with a simple SIM card changeover and no disruption to normal business. Redpaths’ printing needs were reviewed, resulting A decade later, those ‘potential “We were very careful in our selection of a new IT in a new solution from the company’s incumbent future problems’ were services partner. We wanted a partner capable provider delivering a mix of large new MFD printers surfacing: Redpaths’ network of advising us at a strategic level, but also with and personal printers at head office and branches, was slow, particularly in the a proven track record of high quality day-to-day with higher quality and output for a much lower bandwidth delivered to mobile support. CodeBlue has delivered.” monthly operating fee. trade customers, which use Brent Cameron, Operations Director, R Redpath Limited the company’s mobile platform CodeBlue’s data resiliency and layered security under an umbrella scheme for solutions were implemented, delivering disk mobile communications. Windows 2000 Server was well overdue and tape backup and full failover in the cloud. The layered security for an upgrade, as were the desktops and servers throughout the solution incorporates SMX for inbound and outbound email security, organisation. Data resiliency in terms of management of backups Fortinet’s FortiGate for firewall management, and a full local and disaster recovery provisions was inadequate. Data security, workstation and cloud server antivirus and malware solution. in terms of protecting the data from both internal and external Data resiliency and layered security are monitored and managed threats, was not well managed. Phone systems were ageing as part of the CodeBlue managed services contract. and not well integrated with the network. Printing – a significant CodeBlue’s national service desk provides single point proactive cost – was not being handled efficiently. and reactive monitoring and fault resolution for all of Redpaths’ “Overall, although our system worked, we could see that hardware and software, including first call logging of all third there were things we needed to fix urgently, such as delivering party contracted services. CodeBlue’s Stella knowledge base faster system performance to our trade customers. But we provides CodeBlue’s service desk staff with a continually updated were unsure about the cost benefits and the risks involved,” management environment to enable calls to be resolved quickly, Brent Cameron recalls. including third party escalation when necessary. Partnering with CodeBlue put those concerns to rest and gave Redpaths’ managed services contract provides for high levels Redpaths an organised approach to building a strategic IT plan of day-to-day support and encompasses continuous review which managed risks while rolling out changes designed to deliver and improvement through the CodeBlue Technology Roadmap maximum benefits to the business. IT strategic planning process. “CodeBlue’s CIO-driven IT Strategic Planning process was “The results speak for themselves,” says Brent Cameron. employed to review Redpaths’ IT systems and overall business “Our overall operating costs have reduced. The speed and situation before making recommendations for a solution functionality of our network have dramatically improved, exactly tailored to the company’s needs,” says CodeBlue with support calls now down from over 60 per month to just nine Christchurch Virtual CIO and Redpaths Account Manager per month. We also have a much more secure system with high Mike Tarjomi. “We audited the existing system and developed levels of disaster resiliency and data security. And we have a roadmap with set goals for Redpaths to achieve within a one, an ongoing planning process in place so that we can continue two and five‑year timeframe,” he says. to evolve our IT network as the business changes. Based on that roadmap CodeBlue, helmed by Mike Tarjomi and Trusted Advisor Graham Millar, commenced with a top to bottom re‑engineering of the company’s IT infrastructure. Servers were moved to the cloud and consolidated from 12 to eight. Desktop systems were standardised and replace. Various servers, “The transition to our new system has been an extremely smooth process. CodeBlue’s professionalism, consistent support and problem solving has been invaluable. We look forward to a long and mutually beneficial partnership with the whole Codeblue team,” Brent Cameron says. About CodeBlue CodeBlue is a locally-owned IT services company with around 150 staff working from offices in Auckland, Hamilton, Tauranga, Hawkes Bay, Palmerston North, Wellington, Christchurch and Invercargill. CodeBlue’s value proposition is to help customers extract maximum value from their IT investment by delivering the most cost-effective IT infrastructure: one which is tightly managed through each phase of the IT infrastructure lifecycle. CodeBlue offers IT managed services for a fixed monthly price, optimised for mid-sized companies and organisations, with highly flexible customised service level agreements. Every CodeBlue customer is supported by a Trusted Advisor who coordinates both IT strategy through a Technology Roadmap process, and day-to-day support. Backing up CodeBlue’s technical consultants out in the field is a highly sophisticated support infrastructure, including service desk and remote monitoring and diagnosis software tools. www.codeblue.co.nz For sales enquiries, call 0508 IT service (0508 48 73 78) The new wave in IT service
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