Autumn Newsletter 2015
From our General Manager,
Welcome to our AUTUMN Newsletter,
I have been speaking to you about the Commonwealth Home Support Programme (CHSP) for some time
now. As part of broader changes to aged care that will offer frail, older people and their carers more
choice, easier access and better care, the Australian Government will launch the Commonwealth Home
Support Programme on 1 July 2015.
The Commonwealth Home Support Programme builds on the strengths of home support programmes
which came before it and from 1st July 2015 consolidates the following programmes:
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The Commonwealth Home and Community Care (HACC) program—this is the program that HKCT
are currently funded under.
The National Respite for Carers program
The Day Therapy Centres programme
The Assistance with Care and Housing for the Aged program
The amalgamation of programmes is supported by a :
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Standardised national assessment process through My Aged Care—all new clients
Central client record to document aged care information that will be accessible to the client, their
nominated representative, and service providers
It is proposed that from 1 July 2015, service providers will be expected to charge fees in accordance with
the proposed national CHSP fees policy for both new and existing clients. It is the direct client’s income
that is proposed to be used for the purpose of determining fees. Depending on the client’s income, the client will be expected to pay either:
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The standard fee
The part-pensioner discount fee; or
The full pensioner discount fee
The national fees policy is currently in draft form so we cannot publish proposed fees at this time. HKCT
will be feeding back to the Commonwealth their list of concerns, questions etc. regarding these proposed
changes. The CHSP will be introduced over a transition period of 4 months from 1 July 2015.
Our clients will be kept informed of these changes, as they become available. HKCT will continue to provide the same high standard of services to you.
PO BOX 698
Turramurra NSW 2074
Room No. 4
7 Gilroy Road, Turramurra
Phone: (02) 9983 1611
Fax: (02) 9983 1659
Email: [email protected]
Web: http://communitytransport.org.au
Shopping Bus
Shopping is limited to what you can reasonably carry yourself, generally
two recyclable shopping bags.
Your shopping bags are your own responsibility.
Be ready AT LEAST 15 MINUTES before your pick up time in case the
driver makes good time and is able to pick you up sooner.
Be considerate of other service users; do not keep them waiting for you.
To assist the driver, please ensure you have the correct change ready.
Social Outings
The Monday Outing meeting location for Turramurra has changed to the
Turramurra Uniting Church Worship Centre.
To receive your copy of the monthly outings brochure , please post
self addressed envelopes to our office: PO Box 698, Turramurra 2074
We recommend standard sized business envelopes (DL Size)
If you need to cancel your booking on the Outing; please be aware that your
seat will be given to another person on our waiting list! Do not arrive
on the day expecting to go on an outing after a cancellation.
Please ensure you check your availability before booking on an Outing. Do you
have any other appointments already booked for that day?
If you have not booked on an Outing, we will not be able to transport you.
If you are attending our outings and have special dietary
requirements, please phone our office (9983 1611) and we
will give you the phone number to call the venue directly
so that you can advise the venue.
FRIENDLY REMINDER
Please ensure all transport booking requests are made through our office
by phoning 9983 1611 and leaving a voice message. Note: Our wonderful drivers do not accept transport bookings, so please do not ask them on the day of
your transport.
If you have not heard from the office regarding your pick up time by 12pm on the
day before, please phone our office on 9983 1611 and leave a message.
Any bookings which are not confirmed will be cancelled.
You only need to leave one message on our office answering machine.
Multiple phone messages only leads to delays and confusion for our
Service Coordinators to get back to your enquires.
VEHICLE SAFETY
In the interest of your safety, ensure you use two hands when
hopping on and off the bus. Our drivers are there to assist you.
Please stay seated throughout the entire journey,
with your seat belt fastened, Do not un-buckle your seat belt
until the vehicle comes to a complete stop and the door has opened.
Please do not speak to the driver whilst the vehicle is in motion.
Other Services in the
Hornsby and Ku-ring-gai LGA
Easy Care Gardening
Meals on Wheels
Home Modifications
Ku-Ring-Gai Council
Hornsby Council
9983 1644
9144 2044
9847 6503
9424 0000
9847 6666
Do you require the services of a JP?
Mrs Elizabeth Dwyer is a registered
JP and is happy to offer her services.
Please phone our office for her details.
If you would like to make a contribution to the newsletter,
please phone the office and leave a message.
The Hornsby Ku-ring-gai Community Aged Disabled Transport Service Inc. is supported by funding from the Australian Government
under the Commonwealth HACC Program.
Although funding for this organisation has been provided by the Australian Government, the material contained herein does not
necessarily represent the views or policies of the Australian Government.
Phoning Community Transport?
To ensure that our office staff at Community Transport are able to be fair and
equitable to all service users and their transport requests; it has become
necessary to receive all bookings via our message bank system.
When phoning our Community Transport office on 9983 1611,
please follow the voice prompts and leave a voice message for our team.
Press 1 for an Existing Client.
Then leave your details:- Name, telephone number,
Appointment details including the date, time and destination address.
Press 2 if you are a New Client
Then leave your details:- Name, Telephone Number, and a short message.
Press 3 for all Other Enquiries
Please leave your name, phone number and a brief message.
If you have lost any property while on the bus,
please phone the office and leave a message to
check if it has been handed in.
COMPLIMENTS, COMPLAINTS OR SUGGESTIONS
(you can post your feedback or just hand this page to the driver)
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(Team Members are aware of, and adhere to, procedures that support the Australian Privacy Principles. HKCT are committed to ensuring that
details about Service Users are kept confidential, and only disclosed with the persons’ permission. HKCT Privacy policies and procedures are
aligned to the Principles of the Privacy Amendment (Enhancing Privacy Protection) Act 2012).